5/5
Excellent
Verified traveler
02/14/2024
We have always had good luck with Country Inn and Suites and this one was no exception. It was still decorated for Christmas and the decorations here were so colorful and cheerful. The lounge area was exceptionally pleasant and just the perfect place to read. As usual, the breakfast selections were excellent.
3/5
Omar
02/12/2024
parking lot is very confusing since it shares the same parking with the motel next to it. A lot of creepy individuals are hanging around doing drugs.
4/5
Good
Eugene
02/12/2024
Great stay
5/5
Excellent
Edwin
02/09/2024
Excellent
Very very clean, great breakfast, nice people
1/5
JESSIE
02/07/2024
The tv remote was a joke Had aim just in one spot. There was no guide on tv
There was no mute button There was not a channel list on paper. Had to scan QR code. Dont have that on my phone. Will never stay here again
2/5
Scott
02/07/2024
Normally don’t complain but arrived about midnight. Doors were locked and could not get in to lobby to check in. Picked up service phone on wall. Let it ring for about 5 minutes with no answer. Then called hotel from my cell phone and could not get answer. Finally another guest came in door, using their key card and after about 15 minutes I finally got into lobby. Nobody at desk. After a little bit the night clerk finally came out. He appeared to not have any idea how to work computer to get me checked in. Took forever but finally got my room. Everything else about the hotel was great but check in was horrible
5/5
Excellent
Bradley
02/05/2024
Nice property in good location.
5/5
Excellent
John
02/04/2024
Easy check in.
2/5
Verified traveler
02/03/2024
Wet carpet, heavy cleaning smell. Humid. Let down.
Everything was OK. I had high expectations especially after reading a lot of the reviews. What made it most miserable was? I did not bring slippers, like I normally do to a hotel, but what I did not expect, was to have a wet carpet that had been shampooed and cleaned. While I appreciate the attempt, I had to put on my work boots to walk around because my socks and feet were soaked. That was quite uncomfortable. that would explain the extreme smell of cleaning products when we first came in and the room just seemed to be very humid. Could not get the temperature to make the smell or humidity go away. Not the best experience. The front desk associate that checked me in, was mostly friendly. But when it came to talking about the rewards, he made a face and comment about the the fact that I booked through Hotels.com in a way that made me feel uncomfortable. He said that I was actually just getting Hotels.com the money, not Comfort Inn and suites and they were just hosting us. It was a little bit strange.
5/5
Excellent
Amber
02/02/2024
Very clean and tidy room! I am pleased with how many things are set up in the room for the person staying (coffees and teas/showering products/different kinds of pillows/etc.). I would definitely recommend and stay here again!
5/5
Excellent
robert
02/02/2024
My new place to stay on frequent trips to Cville
4/5
Good
Verified traveler
02/01/2024
Issue with the computer system
Staff is very good at this hotel. The hotel is clean, quiet and safe. I have had an issue the last 4 times I stayed with getting my room tidied up. They enter it into the computer to refresh the room but it doesn’t happen. Last night the clerk explained that if the desk clerk does not hit save in the system it will not generate a note to clean the room. I hope all the clerks will be taught how to enter this properly as I am tired of having to come back each day and complain of an unmade room. Otherwise the hotel is okay to stay at.
5/5
Excellent
Ron
02/01/2024
The staff was friendly and property is located near John Paul Jones arena. Room rate included breakfast.
5/5
Excellent
sherree
01/31/2024
Great service
4/5
Good
marisil
01/30/2024
This is a very good hotel. I will continue to stay.
5/5
Excellent
Jenn
01/26/2024
I was happy to have received a parking permit so that my vehicle would not get towed. The gentlemen at the reception desk was beyond helpful and offered me additional coffee pods for the morning so I would be ready to go for my big presentation at UVA!
5/5
Excellent
Andre
01/25/2024
Great hotel. Excellent ratio quality/price.
5/5
Excellent
Freda
01/25/2024
The property was very clean the staff was friendly
The be breafast can be better
4/5
Good
Stephanie
01/24/2024
Property was clean, staff was friendly and professional. Breakfast was decent. Starbucks across the street was convenient. I would stay there again.
4/5
Good
Angela
01/23/2024
Ehhhh, it’s a bed!
It’s nothing to write home about. Hard as rocks mattresses, smelled strongly of bleach as soon as we walked in, & air conditioner was loud & rickety. (Heat was on, I turned it off, but it kept getting hotter in the room. So turned on air.).
It was close to UVA, for my son’s surgery. Had to be there at 5:30, so was convenient.
3/5
Mark
01/23/2024
small shower
Room was clean, bathroom shower had very low pressure. Stayed 3 nights. After first night the bathroom had a very musty smell. The mattress was not very comfortable. Every time i went to breakfast they were out of one of the entrees. Staff was super friendly. Location was great
4/5
Good
Kelley
01/20/2024
Another stay!
I usually am overly impressed with this hotel. This is my 4th stay there with my son attending UVA. Everything was basically the same this time except for a wet dog covered up smell in the room. The rooms I usually stay in have double queens but I chose the king this time because when booking there were limited Queen rooms, there were more kings available, I would be staying by myself since it was unplanned in bringing my son down and weather hampered our trip, and I wanted to leave the Queen rooms available for others who may be staying with more people. The area was getting a winter storm rolling through so this may have had something to do with everything and staff. I just didn’t understand the smell. I usually don’t mind paying a little more for this hotel compared to the Days Inn right next to it because of the room size and cleanliness but this trip was more on par with what I’ve seen in less than stellar places in the area.
4/5
Good
Verified traveler
01/13/2024
Average hotel
Room had some sort of substance on the curtains and floor near the curtains, bed squeaked every time you moved as did the shower floor.
Check in and check out was smooth.
5/5
Excellent
Marquita
01/10/2024
Awesome hotel
This hotel is officially my fav. Front desk employees and housekeeping are so polite and accommodating. My kids and I really enjoyed our stay. Will be our go to from here on our. A++++ on every level
4/5
Good
Verified traveler
01/10/2024
Ok except for front desk service.
Everything about our stay was great except one thing. Our first night there I needed to speak with someone at the front desk. I called several times directly from my room and no one ever answered until after letting it ring a while my call would instead be disconnected. I then tried several times calling in from outside the hotel to the front desk and still had the same issues. I tried several times over a 3 hour period and never got through. I left the hotel for a while and when i returned, no one was at the front desk but again the phone was just ringing off the hook with no one answering it.
5/5
Excellent
SANDY
01/05/2024
Property is clean. Room is small with 2 queen bed. Staff is accomodating and friendly. They have 24 hiur hot beverage station which is convenient.
5/5
Excellent
Robert
01/03/2024
We come to Cville once a year from out of state and have stayed at a variety of establishments. This was a quick holiday getaway and the hotel fit the bill. Hot water, coffee, comfortable bed, clean and nice staff, plus reasonable. We will be staying here again. The breakfast was much better than what is typically offered at this class and was a surprise and the coffee was good.
5/5
Excellent
Verified traveler
01/02/2024
Wonderful staff & nice rooms
When we arrived the hotel lobby was nice and clean. The breakfast was good and a good amount of options. Our room initially seemed very nice and clean, but on day 2 upon opening the curtains we noticed mold growing on the windowsill in the corners. It seems like they had tried fixing a leaky window (you could see where work had been done previously) and the mold was growing back. We talked to the man at the front desk and he was extremely helpful and had us moved rooms immediately. The new room was very clean and no signs of mold.
2/5
William
01/02/2024
The constant smell of paint gave me headaches
3/5
Rob
12/30/2023
nice stay but a few wrinkles
I had pre-paid and although I hadn't taken my dog I was surprised to see this hotel was no cost pet friendly then upon arrival the clerk said pets are not allowed and also took my credit card for a 50 safety deposit, which was surprising.
5/5
Excellent
Robert
12/30/2023
Property is very clean and well staffed. Their staff works to please.
The breakfast bar is exceptional, with variety of selections and exceptionally well maintained with a staff that cares.
5/5
Excellent
Jessica
12/26/2023
It’s perfect
5/5
Excellent
Kevin
12/22/2023
Will stay here again when visiting Charlottesville. Friendly staff and proactive: I wasn't able to get into the fitness center due to an issue with the lock (my card was unlocking it, but the door wasn't opening). I reported the issue and 10-minutes later I got a call that it was fixed. Enjoyed my stay here.
5/5
Excellent
rob
12/18/2023
Very clean and the staff was
Very professional.
5/5
Excellent
Barbara
12/12/2023
A great overall experience
5/5
Excellent
ed
12/10/2023
Easy drives to venues. Easy checkin and out. Excellent breakfast included.
5/5
Excellent
Patricia
12/10/2023
Great stay
We were very happy with our stay! The hotel was in an excellent location, the included breakfast had a great variety, the room was clean as were all public areas. The fitness room is simple but provided what I needed. The mattress are lumpy and noisey when you move. That was our only complaint.
4/5
Good
India
12/10/2023
I attended an event this weekend and liked that the property was only 6 mins away. The staff was friendly and professional. I enjoyed the breakfast buffet.
5/5
Excellent
Anna
12/09/2023
Excellent stay!
Very nice, quiet and very comfortable beds and sheets; nice showers and very friendly stuff; coffee and tea station always available;
Breakfast was very nice! Lots of varieties of good breakfast foods!
1/5
Ebony
12/08/2023
Most hotels have soap and shampoo dispensers this make it easier for travelers however this hotel is old school i stayed in hotels less expensive and had the shower dispenser
5/5
Excellent
Demond
12/08/2023
Hidden gem
This place was much nicer than I anticipated the room was great and there was a heated swimming pool
4/5
Good
Jamie
12/08/2023
Some of the staff was super nice and some attempted to be super nice but weren't quite able to answer my questions or concerns due to the fact that we were checking in late due to our stay being unexpected and unplanned after a visit to UVA Hospital. Overall the stay was nice but itwould have vee
3/5
Jessica
12/08/2023
We originally booked for 2 nights because of my son’s surgery. After his surgery we decided to drive home instead of stay another night. We were stressed and just wanted to get our stuff and go. It was 3 pm and were hoping we could explain the situation and they could either not charge us for the second night or just charge us for a late check out. They hadn’t even cleaned the room while we were out all morning and afternoon at the hospital. They were not sympathetic nor would they even budge on helping us out. I understand it was our mistake so I’m not extremely upset but definitely disappointed and doubt I would stay there again.
5/5
Excellent
Verified traveler
12/07/2023
Clean modern room. Simple but everything you need. Good hot breakfast
5/5
Excellent
William
12/06/2023
The property, was clean, everything worked properly, the climate control worked very well and the beds were comfortable. Indoor pool was in excellent shape and very clean. I would highly recommend staying here. The only downside I saw was that parking is quite limited. We found a space, but arriving somewhat late, I saw one unfortunate person have to go hunting elsewhere. Maybe just an inconvenience.
3/5
Margaret T.
12/03/2023
It seemed dated and even though some of the staff were welcoming and efficient, there was a feeling of "getting the job done" instead of truly servicing the clients. The cleaning staff was excellent and worked so hard. The food market needs to be updated and needs to be welcoming. The whole hotel atmosphere felt dated and tired.
4/5
Good
Pamela
12/02/2023
Overall a great stay
The traffic on Emmett Street was a bit noisy at times. The bed was a bit soft. But I really like a firm bed. Otherwise the hotel is clean, the staff is friendly, and the holiday decorations were super cute.
5/5
Excellent
Dawn
11/26/2023
Everyone was very friendly
5/5
Excellent
Richard
11/25/2023
Warm pool. Everybody has a pool, but not all of them are warm.
5/5
Excellent
Barry
11/18/2023
Convenient location and great new, clean, feel in the property. Room was great and sad we only had a quick overnight stay. Breakfast was above average.
5/5
Excellent
Susan
11/12/2023
The whole process was easy. The text’s actually worked… I find a lot of hotels that try it and it doesn’t… room was clean and comfortable and the breakfast was nice. Appreciated there was coffee and tea all day.
2/5
Thomas
11/08/2023
$700 per night for this hotel is obscene. Beyond the pale. Expedia listed it for much less when I made the reservation. Never again will I use Expedia for a hotel reservation.
5/5
Excellent
Diane
11/03/2023
Very nice.
Stay was amazing. Hotel was clean and quiet. Will definitely stay here again
5/5
Excellent
Jennifer
10/30/2023
Our room was very nice. The hotel was very clean. The staff was great.
5/5
Excellent
Shannon
10/28/2023
The hotel was in close proximity to shopping, restaurants, and John Paul Arena.
4/5
Good
Travis
10/28/2023
Nice facilities
3/5
Jo Ann
10/26/2023
handicap accesible rooms at end of hallway after a walk to the elevators
5/5
Excellent
John
10/26/2023
A
5/5
Excellent
James
10/25/2023
Close to UVA Medical Center and restaurants.
5/5
Excellent
Catherine
10/23/2023
Great time with grandchildren, loved the pool and nearby attractions
5/5
Excellent
Andy
10/21/2023
Very nice, modern, clean, well kept. Close to dining options - just mile or 2 down road. Short uber ride to campus or downtown. Great option and excellent price. Best place if you are going to sports at JPJ or football… Starbucks right across street, good steakhouse across parking lot.
5/5
Excellent
Mark
10/14/2023
Hotel shares a parking lot with what looks like a lower-quality motel but there's plenty of parking. Traffic nearby was kind of crazy as it's very close to the university. Breakfast was just ok. One day the "sausage" was rally unidentifiable but the next day the sausage seemed to relly be sausage.
5/5
Excellent
greggory
10/13/2023
I have stayed at this property twice now and each time the stay was nice and the staff was friendly. The rooms are comfortable and furnished with good quality items. There have been a mini-fridge and microwave in each of the rooms I have stayed in so far. The worst I can say is the breakfast is okay but still managed to eat more than I needed! :)
5/5
Excellent
Scott
10/09/2023
The staff was so kind and welcoming. Our room was nicely kept and clean. We would definitely recommend this property to anyone!
5/5
Excellent
melissa
10/09/2023
Very clean, beautiful interior. Very close to UVA, shopping, and food. Wonderful staff. Parking a little tight since share lot with neighboring hotels but overall, wonderful stay and would highly recommend.
3/5
Alejandro
10/09/2023
I asked to check the coffee maker in my room, but they didn't.
4/5
Good
Crystal
10/07/2023
Parking was limited
5/5
Excellent
Edward
10/01/2023
Staff was great. Bed was very comfortable. But we had to ask for our room to be cleaned.
2/5
Verified traveler
09/30/2023
The room had a musty smell. Asked for spray and was told they would come and take care of it. They did not. I also told them lightbulb was out and they never came to replace. Breakfast was good.
5/5
Excellent
Verified traveler
09/28/2023
Nice hotel, breakfast was good,just wasn't comfortable with the hotel right beside of us.
1/5
Tina
09/26/2023
Terrible!!
Water shut off one day, construction in room next to us the second. Worst trip ever!!
2/5
Gregory
09/25/2023
We stayed in room 203. The bathroom door was not hung plumb, so it remained half open and would hit the occpant unexpectedly.
Also the room was being cleaned when we arrived at 4:30 PM. The carpet was being cleaned and remained wet for the evening we stayed in the room. The scent of the chemical agent was prominent the entire evening.
5/5
Excellent
Tamara
09/20/2023
Very nice stay. Friendly staff. Beautifully decorated, nice atmosphere.
5/5
Excellent
Lois
09/19/2023
Clean. Beautiful pool and fireplaces. Nice breakfast !
5/5
Excellent
Joann
09/19/2023
Great budget hotel
Clean and comfortable hotel. The staff was engaged, friendly and helpful. We stayed without a car, so needed to Uber to the university, as it's not walkable (no sidewalks in some of the areas with very busy streets), but it was not a problem to get one.
1/5
Juan
09/18/2023
Building was having electrical power issues.,, we were not able to check in., at that moment we try to find another hotel room,, everything was more.
5/5
Excellent
Suzanne
09/18/2023
Very nice, new hotel. Amazingly quiet, even outside traffic. Convenient location with easy access.
5/5
Excellent
Steven
09/18/2023
I would stay here again
5/5
Excellent
Debbie
09/17/2023
Our room was very clean
3/5
Amy
09/17/2023
There were noisy teenagers in the hallway, the bed was really hard, and the pillows were thin. These three things made the stay less than desirable for my family.
5/5
Excellent
Merilynn
09/16/2023
Very nice check in staff.
5/5
Excellent
Katrina
09/14/2023
Best staff. Very clean and comfortable.
My trip was for an appointment at UVA. For a kidney biopsy.
5/5
Excellent
Ivy
09/06/2023
The indoor pool is the best we’ve seen of all the indoor pools we’ve used (in MD and VA), and the staff is friendly, accommodating, and eager to help. At our most recent stay (Labor Day weekend 2023), the breakfast was underwhelming relative to past breakfast offerings previously provided at the property, and the property did not appear to offer hot cocoa mix and cookies or apples throughout the day, but all of that is probably due to rising costs.
5/5
Excellent
Sanjeev
09/04/2023
Very nice hotel. Just get the room away from the highway so that it’s quieter.
3/5
Kyle
09/03/2023
While the staff at the hotel were genuinely nice and tried to be helpful, my stay was far from pleasant. The shower head in my room was broken, making it impossible to have a decent shower. The cleanliness was questionable at best, making me uncomfortable throughout my stay. To make matters worse, the hotel is situated in a sketchy area; people from the neighboring motel were running around and screaming, evidently high on drugs. No fault of the actual hotel. However, I can't recommend staying here unless major improvements are made.
5/5
Excellent
Bonnie
09/02/2023
I enjoyed the subdued decor, the hallway rugs, the pictures on the walls. Comfortable bed, nice bathroom. The included breakfast was very good. Staff stayed on top of maintaining neatness of the food area and the tables. Enjoyed my stay!
3/5
Susan
09/01/2023
Nice facility & comfortable bed. Breakfast was good with hot food and varied fruit options also. Our bathroom sink drain was plugged and there was no one available to fix it, so we just dealt with it since we were there for just one night. Overall, a very nice place to stay.
5/5
Excellent
Deanna
08/30/2023
The hotel is very clean, the staff were really friendly and checkin was quick and simple. Beds are very comfortable.
3/5
Alexis
08/29/2023
I wouldn’t not recommend this hotel to anyone. I think the staff were really friendly and helpful. I do think that the room could’ve been cleaned more, I noticed there were some small stains on the bedding and found several hairs in the clean sheets. Overall though, this is an affordable hotel, just has a little “wear and tear”.
5/5
Excellent
Russell
08/27/2023
all good
4/5
Good
Vanessa
08/27/2023
Clean, comfortable, safe. I scheduled a cleaning of the room that did not happen. This was the only glitch in my stay.
5/5
Excellent
Susan
08/26/2023
The hotel was very nice. Very modern decor. The rooms were clean. It smelled clean. The staff was very friendly. The breakfast at was prepared very well. We didn’t care for the taste of the sausage, but I work for a sausage manufacturer, so I’m picky. My only complaint was that there were no designated smoking areas. We do not smoke, but other people who smoked stood along the front walkway to do so, and threw butts everywhere. They were cleaned up each morning, but you also had the veil of smoke to walk through when you entered the hotel. There were no signs prohibiting it.
3/5
Susan
08/25/2023
It was adequate. The breakfast had no real fresh choices and was of low quality. I requested that our room be serviced on the morning after our arrival and they never came during our stay. It was not a great experience given the price we paid.
4/5
Good
Kristin
08/23/2023
The room and hotel was clean. It was convenient for shopping but not walkable to restaurants, downtown, etc... It was a bit noisy at night with traffic.
4/5
Good
Verified traveler
08/21/2023
Nice service
5/5
Excellent
Mia
08/20/2023
Great place to stay!
5/5
Excellent
AUDIE
08/20/2023
Love the Breakfast
5/5
Excellent
Gus
08/20/2023
Not walkable.
4/5
Good
Nathan
08/18/2023
Solid
5/5
Excellent
Jesse
08/14/2023
Had a good Stay.