1/5
Nelisa
12/03/2023
Very unhappy customer
I was horrible, I ask to be very close to the Florence Civil Center walking distance.. I wanted to enjoy my self and couldn’t because of the distance I had to travel. I don’t do getto hotels and that’s were we stayed at. I felt ashamed when I got to the hotel. But overall we got a discount.
1/5
Tami
09/09/2023
This place is cheap for a reason. The pictures you see on Expedia aren’t even close to what you will get. We checked in, took pictures of how disgusting the CITY INN not a Red Roof Inn like I booked. They said they were renovated which is far from the truth.
THIS IS A HOTEL THAT RENTS BY THE WEEK TO PEOPLE. So if you like smoking outside of your door or nails in the parking lot or a dinosaur lamp -yes a kids dinosaur lamp was the only lamp in the room. Then I say go for it - they wouldn’t refund our money even though they fraudulently booked us as being in a Red Roof Inn. I read reviews and read between the lines but this hotel has nothing positive about it. Pitch a tent in a parking lot - you will be better off!
2/5
Wendy
09/04/2023
We booked online with Expedia thinking we were gonna stay at the Red Roof Inn and when we got there the man at the desk stays all of our rooms are book but we have you in our sister location in back, can you drive around back I will meet you back there to show you where to go.Oh okay, this seems odd.. Now we are at a dumpy location in back that the location is spray painted City Inn on the building.. So go in that office and they have us a room all ready to go. Still unsure we go check it out. It def had some areas the cleaning lady missed on the tub where the shower curtain covered up and the bottom of the toilet area was nasty.But it was late and we still needed to eat dinner and it was just for 1 night..Didn’t sleep good. We didn’t sleep good everytime we got up to pee we look out at our car to make sure it had not been broken into! It wasn’t thank goodness!! Breakfast was included but wasn’t much to be desired.. We wouldn’t stay here again..
Specially getting ‘catfished’ to the back.
1/5
Shanni
09/03/2023
We booked Red Roof inn but upon arrival she notified us that they were full & were actually booking for “the building behind them that just opened.” Told us to drive around back to the blue doors with flashing lights. The office looked like a tattoo parlor. We checked in very confused. Went to the room to find dusty, bugs on the floor, poor condition room & pulled the covers back to be surprised by dead crickets or grasshoppers I. The sheets along with dried blood. We went & told them “the room must not have been used in a long time” & they said “yeah we just opened 2 days ago it’s not been open for 4 years.” They sent house keeping down to remake the bed an hour later we were in & went to give baths to find the water was orange. We left right then with no refund.
4/5
Good
DARLA
08/25/2023
Very friendly, helpful and courteous front desk person, Property exterior and common areas in good condition. Everything in room in good working order. I like that the inn has a pretty extensive list of things available that we often forget. Lots of walkable dining and shopping options. Comfy beds, clean rooms.
2/5
Efrain
08/07/2023
Door was broken, bugs coming in all night. Sink faucet was broken. Seems to be in a not so safe area, drug use outside. Only nice thing was the staff.
5/5
Excellent
George
07/16/2023
Room was very clean. Area was quiet. Plenty of towels and pillows.
1/5
Kevin
06/20/2023
Very noisy and there were roaches in the room we also got lice from the room
5/5
Excellent
Dana
06/15/2023
CLEAN AND CHEAP
No frills. Clean. Seemed safe. You can walk to Waffle House. Works 4 me!
5/5
Excellent
Joshua
05/19/2023
There was options and Had Breakfast Each Morning and The room was very Clean and enjoyed my Stay
4/5
Good
Gina
04/04/2023
It's clean and dog friendly... 2 things i needed on this trip. Breakfast is minimal. Packaged oatmeal, pancakes, toast, and coffee. No fruit or yogurt. Also had juice. Room was clean but door lock was sketchy. Security seemed to be in parking lot all night sp no issues with loud guests or safety.
Parking lot was full of butts... needs a good cleaning.
The woman who checked me in was very friendly. It's a perfect location for me on way to FL so ill be back.
1/5
Regina
03/21/2023
The front desk night manager was very nasty. And she put my family and I in a room that wasn't supposed to be occupied due to the fact it was filled with roaches and needed to be cleaned. I spoke with the head manager Chris and he apologized but would not refund my second night stay. I was very unsatisfied and I will not be staying there again.
2/5
Joanne
03/18/2023
The floor was spongy and not level. The chair would roll by itself, a hole in the wall behind the toilet, overall it just needs help ( the rooms condition) .
5/5
Excellent
Jason
03/12/2023
The rooms were clean and the staff was friendly and nice.
5/5
Excellent
BRENT
03/10/2023
Right off 95.
5/5
Excellent
janice
03/04/2023
room clean, check instaff very friendly.
4/5
Good
Anastasiya
02/26/2023
Newly renovated room. Comfortable beds and pillows. The only concern is a dirty floor. I prefer no carpet cause it is usually cleaner, but not in our room here. Everything else was great! Worth the money. 8/10
1/5
Rubin
02/25/2023
Terrible service from staff
5/5
Excellent
Danzell
02/17/2023
Comfortable beds, clean rooms, great prices with no hassle. Absolutely pleased with our experience
3/5
Sarah
10/29/2022
The train came through in the middle of the night and the street noise was loud. The staff was extremely friendly and helpful.
3/5
Verified traveler
09/09/2022
Okay
Comfortable room. Did not look super safe at first but overall it met our needs.
5/5
Excellent
Winni
08/28/2022
Stil clean because the hotel just remodeled
5/5
Excellent
James
07/09/2022
quick stopover
Clean, well maintained room - a little bit sketchy outside, but the room was great and the staff was excellent.
1/5
Verified traveler
10/20/2016
Would not stay in the room.
It was so bad that my wife would not stay there, and the room was non refundable. So I paid for a room that was not used.
4/5
Good
Geraldine
10/13/2016
good teamwork
We had a good stay , at first we were all no there's a roach, and we were assured there were no roaches in the rooms that it was sprayed.this was during hurricane Matthew and all hotels were booked so we took a chance. we did not see anymore roaches during our 5 day stay. we did find out that the place was under new owners, from the waffle house we ate at. and that they had been remodeling the rooms. during matthew a tornado hit behind the hotel and we lost power, there ceiling was falling ,and things leaking and every employee was busting their butts to make sure everyone was taken care of and even the maintenance man was cleaning, now that's what you call a good team and good service for the circumstances
1/5
Mad customer
09/07/2016
Stay Away
The first room that I was given was nasty. It had a terrible odor the curtains were safety pinned together and half hanging off rod, furniture looked like it came out of trash. The second room was a little better but the fire alarm was beeping and still had really bad odor. I was then shown two more rooms before I received a clean one. The doors don't shut all the way without force, toilets leak, floor at air condition wet, still has a weird odor. Second night the room was cleaned but we were given no towels. We left didn't stay and lost our money. Then get home and CC charged twice for 2 different amounts. Trying to get refund for second charge!
1/5
SP
08/25/2016
Stay away!!!
I was traveling with my niece and son by car from Orlando to NY. We decided to spend the night at this hotel due to the affordable price and review. What disappointment!!! The room had no towels, the door had no safe lock and was getting jammed to open, the bathroom was dirty and had blood stains on the walls and curtains. I was disgusted with this place, but we were so tired due to the long driving that we stayed. We had to put our towels on the bed because we were afraid of something else. In the morning, at the breakfast area no napkins were available, so I had to use tissues that I had on my purse. The lady at the reception was courteous and tried to help us find some napkins. If you want to waste your money, this is the perfect place.
3/5
Verified traveler
08/06/2016
Double personality
This hotel has two personalities. It is obviously the oldest and probably cheapest hotel on the block and it certainly had some interesting characters staying at it. I did not have any issues, but I'm sure some people would have questions about their safety.
From the outside, the hotel does not look good. The main office, pool, and breakfast area are in one building (with no a/c) and needs a good remodel and cleaning. Some parts of the rooms have gotten a make-over: new beds, new bedding, new chairs, new a/c units, and new sinks. The room was very clean and I had a great night's sleep. The hotel staff was very courteous and cheerful
Breakfast was not much more than coffee/juice, cereal, fruit, and some pre-packaged baked goods--but that is standard for a motel like this.
In short, the room made up for any questions I had about the motel when I first drove in and it was a good deal for the price I paid.
1/5
Frederick
06/17/2016
Terrible
I did not end up staying here. The place was terrible and nothing worked. It was also very dirty. They would not refund me the money but I just couldn't stay there
1/5
cole
04/06/2016
Roach motel
I got bit by bed bugs. Nasty hotel. Only 3 customers
3/5
Richard
03/29/2016
Ok
Nice
2/5
Verified traveler
03/26/2016
Hotel did not book us in a non-smoking room as requEsted and expected and was only able to give us one because of a cancelation (according to the desk clerk ) and at extra cost. We were not impressed! But what choice do you have when you have paid in advance and it's evening already.
1/5
Verified traveler
03/15/2016
this hotel was all lies
I book the hotel online.so I went by the pictures and the description that was listed on the hotel. It was all lies. The hotel looks like it was abandoned. The fire marshall closed down the indoor pool. the lobby looks like it was going through renovation but they stop didn't want to finish. The rooms had a mildew smell. Housekeeping was all sitting in one room doing nothing. The ice machine was broke. They didn't not have microwave or refrigerator.Had to check out was very disappointed.
2/5
Lois
02/25/2016
Hard to find no sign on building which was office.
No soap, phones or coffee pot (had coffee), no hangers. Heat and air good. Being remodeled but not complete. NO HOT WATER.
1/5
Verified traveler
01/13/2016
Worst place ever
This was one of the worst places I've ever stayed at in my whole life, and probably the worst.
1/5
Kynell
04/19/2014
I would NOT recommend it to anyone. It was the worst hotel I have ever stayed at!!! It smelled and was completely filthy. I can go on and on about it, but I don't have enough space. Just DON'T STAY THERE!!!! The only good thing about it was the location. It was only 15 minutes away from the race track.
1/5
King / adams
04/17/2014
Bad Very Bad
Was very unhappy with this room this hotel should have been closed down a long time ago there was nothing good about this room we booked room for two nights we did not stay the 2nd night and would like to be credited for the night we did not stay everything was broke or not there no ice machine available no remote for the tv we had a ironing board but no iron people from other rooms were congregating on stairwells had to beg for service bugs all over the bed and the room we will not be returning a homeless shelter would've been a better place to stay or just stayed in our vehical
1/5
Verified traveler
04/16/2014
disappointment to the extreme
Upon arriving after having called the day prior to confirm that the reservations were confirmed and will be available even though I was planning on arriving well after 10:00 pm, I found that they did not have any rooms for me to check in to. It was now my responsibility to get my refund for the booking.
1/5
caroline dietz
04/16/2014
Close to NASCAR race
This was the worst of the worst hotel ever stayed at. No hot water. One towel. No coffee. No breakfast. Ice machine broke. carpet was coming loose. The front door was ped locked in the morning. The whole motel was so run down it looked like it should be shut down. The bed was sleepable I did get an extra pillow upon request.
1/5
Tony Kripps
04/15/2014
WORST MOTELHOTEL STAY EVER
This motel needs to be redone there was not even toilet paper in the room when we checked in the smoke alarm was not on the wall, room was dirty,sheets were dirty looking, outlet cove was of by the bed, ,the deadbolt on the door did not work, and the lamp shades were not secured. also we did not get maid service
1/5
Michael
04/15/2014
POOR!!!!!!!
This was the worst hotel that I have ever stayed in and I have stayed in many!!!!!
1/5
karen
04/15/2014
hotel review
We never stayed they overbooked the hotel cause it was race weekend and there was maintenance problems they did verify it with hotel.com and we did get a credit on our card.
1/5
Steve T
04/15/2014
What an unbelievable hole - Would sleep in car
This place is not safe to stay at. For the homeless folks that populate the back building it's better than the streets but anyone normal this place is is the bottom of the barrel. There is no service, maintenance of the building and rooms does not exist. I don't understand how the health department could allow this place to stay open. Trust me - you will regrete it, I do.
1/5
Terri
04/15/2014
The worse hotel ever
This place should be condemned. Rug filthy phonebook had gum stuck to it. roaches.no microwave no coffee pot. the bed was about two feet from the floor. no ice. The outside was trashy. Dogs everywhere not on leashes. Kids riding bikes in parking lot. The staff lives there with there kids. And not supervised. We booked for two nights to go to the darlington nascar races. After Saturday race we drove back to Charleston didn't stay second night. try to get coffee from lobby at 6 am nobody there it was locked. WILL NEVER GO THERE AGAIN .
1/5
Verified traveler
04/14/2014
Pitching a Tent Would Have Been Better
No trash can
No AC
No Frige as indicated
No Mico as indicated
Coffee pot with no coffee or cups
No breakfast as advertised
Door was damaged and warped
Door key card would only work once, then you had to replace it
Dogs barking all night long
Doors slamming all during the night with loud talking and arguing
Beds were lumpy
No hot water
Non existing pillows
Miss matched sheets
If you are along I95 and can't have a comfortable bed, hot shower, or cup of coffee then SHUT THE PLACE DOWN!
No phone
One towel for 3 people
1/5
Frances
03/26/2014
Needs major improvements.
Walk in room look clean even though stains through the carpet. Curtains not hung properly check the bed linen only to find stains on sheet. No towels or toiletry. A rusted razer blade in the toilet. I was on my way to work so I went to front desk told them take care of the issue I wouldn't be back until 10 pm I had check in around 5:30 I had not taken in any of my personnel items in. When I came back they had clean sheets on bed, taken razer blade out
toilet left towels I work odd hrs and sleep very little. So Im not in the room very much, Curtain where still not hung properly but you couldn't see in. Left a partial roll of toilet paper the towels were so thin the wash cloths were thicker. I always have my own towels & toiletries. They need to do major clean up and get qualified help. I only stayed because I wasn't in the room much and I was focus on my job for the short time I was in town. The picture on line are very deceiving.
1/5
calvin
03/18/2014
it was ok
2/5
Haley
03/17/2014
Cheap hotel
The location is good, but the hotel was not clean and had a lot of loud live in customers.
1/5
Verified traveler
03/16/2014
disgusting
the room was so horrible we walked in and left and went to ramada inn. the room wasnt clean. there were no towels, no toilet paper. there was a hole above the lock on the door, where somebody broke it previously. i wouldnt have left my dog there. it should not even be on your registry. apparently it is a haven for the homeless. did not feel safe there
1/5
Allen
03/11/2014
Dump
I wouldn't let my cat stay there much less myself. I did not stay here I checked out after I seen the room. There were people just hanging around. Not very comfortable feeling