4/5
Good
Raymond
01/31/2024
Nice stay
5/5
Excellent
Catalina
01/21/2024
Great location, nice clean room, friendly staff
1/5
Joe
01/20/2024
Heat never worked
3/5
Elizabeth
01/18/2024
Room was clean and comfortable. Hot water was kind of yellowish. Did not recomend to drink it.
4/5
Good
Julie
01/16/2024
The hotel itself was really nice. The construction is a mess. We couldn't find the hotel entrance until we walked around the block. Our room was small, but not unusual for Manhattan. The neighborhood was nice - lots of restaurants, City Hall, the Seaport, etc.
The staff was lovely!
3/5
Phoebe
01/14/2024
Fine but street under construction
The street the hotel is on is under construction- no details sent ahead of time on how to access the hotel. I arrived in the middle of a snow storm and had to contact the hotel twice to try and find the very small access door at the end of the block. This information would have been good to have prior to booking as I had a number of bags with me. Hotel itself is basic, very noisy and hotel staff especially cleaning staff a little disrespectful taking loud phone calls on speaker phone early in the morning outside and slamming doors as they come in and out of rooms. Overall a fine hotel, it was clean and close to subway but I’m not sure would stay again as plenty of other options in this price range
3/5
Chloe
01/09/2024
There were some spots in the room that were not very clean. Sheets did not feel clean, leftover trash in the cans
5/5
Excellent
Daniel
01/09/2024
Loved the staff and they would always be quick to accommodate us with towels , extra blankets etc; even when we had issues closing the windows the fella helping made good jokes and fixed the issue quickly.
3/5
Kelli
01/05/2024
The plus for this property is that it’s by a lot of subway stops, so it’s convenient to get around. The front desk staff was also friendly. We did enjoy the complimentary popcorn and filtered water in the lobby. The a/c worked fairly well in the room too, if we were warm.
Now for the cons, there were a good bit. The place itself is not very updated, but you get what you pay for. There were multiple times where we ran out of items in the room (toilet paper, towels) and it took more than 30 minutes to get some. The window was broken (it actually almost fell on top of us at one point when we tried to see if it opened). The sheets were sparse and not even a fitted sheet was on the bed. There was no comforter. We had to put our trench coats on top of us to stay warm at night. A few of the lights didn’t work in the room, with the curtains only opening so far, we had a hard time seeing things in the room bc it was so dark. The shower floor was disgusting and it also leaked onto the bathroom floor bc of a crack in the shower door. Toilet paper holder was also broken. Space was small, but that was expected.
I wouldn’t stay here again. The reviews were misleading.
5/5
Excellent
Reinaldo
01/03/2024
Hotel is located in the heat of the Financial District. Fulton St. subway station located just around the corner. Great food to be had in just a short walk.
3/5
Mechelle Lynn
01/01/2024
Property is down a closed road under construction. I wish we would have known we would have selected somewhere else to stay. Elevators having issues closing. Hotel is not as nice as it was years ago.
3/5
Spencer
12/31/2023
Ok but not great
Stayed at this hotel for an overnighter in NYC. The hotel entrance is hidden in an alleyway partly blocked due to construction. But it was not hard to find and did not feel too scary walking down the alleyway. The price of our stay reflected this inconvenience. Otherwise, the hotel itself is nicely located just off Wall St, close to Seaport and China town, and not too bad to the WTC.
Inside the hotel, we were greeted by the hotel staff, checked in very quickly, picked up a scoop of free popcorn to go to our room. Not a big room, but sufficient with a comfortable bed, tv, shower, toilet and basin, for a economical 1-nighter in NYC. Everything looks like it has been refreshed recently, we like the modern design which is on par with other NYC hotels of the similar price range, but was disappointed by the execution, which may deter us from returning without an enticing price.
The first problem we had was with the TV - could not turn it on. We returned from dinner to find the staff and got the TV working, but only intermittently. Even then, we could not enjoy a good movie night as the movie channels gave us black screens despite the other channels all working.
The second problem is the shower. The glass shower screen door drips water on the raised threshold that is sloped towards the outside of the shower. The result is a mini flood outside the shower door after every shower. Cosmetically, the grout and caulking of the shower and bathroom need to be more professionally done.
5/5
Excellent
Delwin
12/30/2023
.
5/5
Excellent
Khanh
12/29/2023
Helpful and friendly staff. Only downside was that both elevators stopped working one night, and we had to walk up 16 floors, which was unfortunate. They were fixed the next day though.
2/5
Catherine
12/29/2023
The construction issue should be listed in the description of hotel. Walked though an alley full of trash to get to the entrance.
Service was sub par. I was double charged for my room even though it was pre paid through Expedia.
3/5
Terry
12/29/2023
The property is in poor condition with elevator walls completely scratched and broken. Carpets are worn and dirty. The area around the hotel is under construction so it was hard to find the entrance. The rating on Expedia is wrong and misleading. Disappointed.
5/5
Excellent
Vanessa
12/28/2023
Good customer service and amenities.
4/5
Good
Verified traveler
12/27/2023
Dec. Stay
Overall, our stay at the Aloft Financial District was good. Apparently the parking garage next door collapsed earlier this year and they still have a notice of hotel closure taped in the window which was a little alarming? However, it is certainly not closed. The only other comment I will say is that the showers have Drybar dispensers for shampoo, conditioner, etc. however, they were not filled with Drybar product rather basic shampoo, conditioner.
5/5
Excellent
Oleksandra
12/26/2023
Perfect location and comfortable stay
Smooth check in and check out, amazing location with minutes away from the subway, there are lots of stores and cafes around, room was very clean with a super comfortable bed. They also had some complimentary drinks and popcorn downstairs. Would definitely stay here again next time I’m in NY.
5/5
Excellent
stacy
12/24/2023
This hotel is close to everything you need to get around new york . There are shops restaurants and bars around too .
Staff were amazing friendly and helpful.
Room was perfect and cleaned each day by the friendly staff
1/5
Matt
12/24/2023
The stay at this hotel was unreal. After a 3 hour wait, I was given a keycard to a room that had other guests still in and I walked in on them unfortunately. It was beyond unprofessional how the staff at this hotel was managing everything
1/5
william
12/21/2023
*Arrived 9pm the person at the front desk did not bother to even look up from the video on the phone, I said good evening, got back "what do you need"
*Stayed for three nights, hallways and elevators were never cleaned and had dirt and popcorn all over them.
*Elevators are literally falling apart, Drywall screws to keep the floor in place.
*Elevators sound like they have bad bearings.
*Door to my room did not close without force
*Mold in the bath room
*window curtains falling down
Overall one of the worst properties I have stayed at in some time.
3/5
Ashley
12/21/2023
It was a nice place to stay, I just wish the walls were not So paper thin as the people in the room next to me where really loud, I could hear them as if they were in my room.
2/5
Mary
12/20/2023
Meh
The location was decent. We liked the coffee in the lobby. Front desk staff was mostly friendly. We found our room with a king-sized bed a bit cramped. It also had a bad smell - like moth balls. We wanted our room serviced daily. We did *not* put the do not disturb door hanger on our door - but each day when we would come back, it was somehow on the door and our room had not been cleaned. The only time it was cleaned was because we called and asked. The provided shampoo and conditioner were very drying - I'm having a hard time believing those were Drybar brand. We had to extend our trip by a day and decided to switch hotels. We've stayed in Alofts before - this one didn't quite feel up to par, but not entirely bad.
5/5
Excellent
Jaffa
12/20/2023
Great location
5/5
Excellent
Jeff
12/19/2023
Construction blocking street. But have access from sidewalk. No fridge in room. Rooms are small but clean
5/5
Excellent
Robert
12/18/2023
Very nice stay
5/5
Excellent
Jeffery
12/11/2023
Staff was awesome!
3/5
Maria
12/08/2023
There is construction going on in the street in front of the hotel and temporary wall has created a very dodgy alley to the front door. Property needs some love on the inside - lobby area run down - not the standard you expect with a Marriott property.
4/5
Good
Yelena
11/28/2023
Will comeback!
5/5
Excellent
Lisa
11/28/2023
Staff was amazing and friendly. Hotel was clean and quiet for the most part. There is construction happening on Ann St so it was difficult to find the hotel entrance. I will say it was THEE best hotel shower I've ever experienced. Clean, great water pressure, stayed hot and had a huge shower head. Thank you Aloft.
5/5
Excellent
egehan
11/27/2023
Had a great experience! Only downside I can tell is the lack of fridge in the room.
2/5
Patrice
11/20/2023
I was very disappointed with the appearance of this hotel. I received an email before my arrival, but I was unprepared for my experience.
They claim to have parking, but they do not. You have to park in a public lot 3 blocks away and you receive a discount. I paid $50 for one night. I could not go in and out without paying again. You then have to walk those 3 blocks with your luggage. Why? Because there's no parking area where you can drop off your baggage.
The main lobby, which is the main draw for Aloft, looked like an airport. It did not have the style of other Aloft hotels. They has an area with food for sale. The muffin I bought was dry.
One of the 2 elevators was out of order. The inside of the elevator was scuffed and unappealing.
I asked for a room with a king sized bed. The photo I attached is of a 12 year old sitting on the bed in my room. It was likely a full bed, which I had the share.
Positives: I asked for a "city view," and my view was decent. The staff is tremendous. The rooms are small, but they do a lot with a little. It's walking distance to the subway. It's close to a university and a hospital. I felt safe. The coffee is still free.
3/5
Jeffrey
11/17/2023
Room faced inwards with little light. Only one elevator working. Noisy and someone smoking pot on my floor that the front desk did nothing about
3/5
Malgorzata
11/02/2023
Overall stay OK. Quite modern hotel, but it has signs of wears and tears. A lot of building work going on around so be mindful you could be waken up by horrible noise at 7 am! Very Good location, close to subwy, shops and bistro. Staff not very helpful, we have been charged double amount than expected and even weren't informed about it! Once we saw charges coming out from an account we challenged the staff, we have been told the extra charges will be released when we check out. Even more charges were added at the last day of stay. I don't understand why over 1000$ deposit would have been held by the hotel without informing me about it. Unacceptable.
5/5
Excellent
crystal
10/24/2023
The young woman who helped me this morning with our taxi at check-out was amazing! Great customer service.
5/5
Excellent
Aurelia
10/22/2023
No issues, quiet so we could sleep, which is not a given in the city that never sleeps!
2/5
Love
10/22/2023
Very noisy around the area. Staff not so helpful.
3/5
Christina
10/21/2023
The room layout was a little tight near the door for two people to get to/from the bathroom / door / closet / anything.
2/5
Hugo
10/18/2023
The property was barely operational. Yes, they let me know about a ongoing construction but what was supposed to be operating, was in very poor conditions (i.e. elevators, bathroom door inside the room). The very front alley of the hotel had vomits and trash the whole 4 days of our stay. Very good location but I would not recommend it. I question how the Aloft franchise let one of their units operate under these conditions.
5/5
Excellent
Michael
10/16/2023
Great
2/5
Tiara
10/16/2023
This place should be discounted by $100/night or more because there is construction *all around* the building. It's not just scaffolding nearby -- the entire road of that block on Ann Street is being ripped apart, and the sidewalk is boarded up, it can feel a bit sketch just to enter the hotel. You look outside the window and there is a gaping hole with rubble all around. I'm pretty sure it's illegal for the construction crew to start drilling before 8am but they do it anyway, even on the weekends. The rooms aren't soundproofed enough so you hear the neighbors opening/closing their doors. The only redeeming factors: near subway stations, near Joe's Pizza.
2/5
Shiva
10/14/2023
apart from the fact that it is the smallest room that I ever stayed in, there is construction going on in front of the hotel and the road is blocked from both side and there is only a small ally which leads to the hotel, which is very difficult to find for someone who is new. Non of the amenities were working(apparently because of the construction). what has the road construction to do with your gym. Anyway, I told the staff that I am not satisfied with the hotel and that I wanted to checkout early, but the staff was not co-operative and said that they will not refund the money if I checkout early. I am not going to stay at this property again.
4/5
Good
Lydia
10/10/2023
I liked the property's location, relative to restaurants and sights to see. Staff was kind, room could've been a bit cleaner.
5/5
Excellent
Mark
10/09/2023
Nice and peaceful. Can’t beat the location. The staff were really helpful.
4/5
Good
Verified traveler
09/27/2023
good not great
the hotel and room were clean. The shower didn't really keep the water in. It would be nice to have a fridge in the room. Overall, good.
5/5
Excellent
kelly
09/25/2023
Great Everything
Excellent, wonderful, friendly service - thank you so much! Cute, clean, great location, great price, fun perks, everything was perfect. My only wish is for the rooms to get bluetooth speakers so guests can play their own music. Not loud, just would prefer to not listen to music through my phone while relaxing in the cozy, awesome rooms. Also, need a rooftop or outdoor deck!
3/5
Daniel
09/23/2023
Below Average for this property
Hotel and street were under construction. Lobby was very dated and poorly designed. Carpets in elevator was stained, rooms are small and very average
5/5
Excellent
Taylor
09/20/2023
Had a great stay, super friendly and helpful staff! We initially saw mixed reviews and were hesitant, but it seems like they went through a rough couple of months with construction. Along with some odd reviews about how the room is small?? It’s New York!?
We are glad we chose to stay here, and would book again!
4/5
Good
Leslie
09/16/2023
A very pleasant stay!
All of the staff members and managers are excellent, they went above and beyond to make our stay excellent despite renovations and street repair. We asked for a fridge and got one delivered to our room in 5 minutes, we needed ice....again got it quickly. The location was perfect for us. Extremely close the the WTC, Brooklyn Bridge and Wall Street nit far from the Statue of Liberty. There are tons of food options within a couple blocks. The entrance was on Nassau St, the entrance through a door in the green wood wall blocking off Ann St due to construction...a bit weird but completely safe even late at night. We had a king bed with 4 comfortable pillows. The room was on the smaller end but ok as long as you don't have more than 2 suitcases. I will definitely stay here again.
5/5
Excellent
Ladaysha
09/16/2023
This was a very nice hotel. Very reasonable with the price. My flight was cancelled so I needed a hotel and this was perfect. Small room but very clean and comfortable. Would definitely stay again when I'm back in NY.
1/5
Barbara
09/12/2023
They are in the middle of a remodel and so is the street where they are located. This is not mentioned until AFTER you check-in. They have very few amenities until after the remodel. This should be noted in the hotel info.
1/5
Camille
09/11/2023
Do not book here. The gym and bar is closed, it’s down a dark alley and not well kept up.
5/5
Excellent
Daniel
09/03/2023
Excellent stay in Downtown New York
1/5
Craig
08/29/2023
My room phone didnt work so when my requested ice didnt show up over an hour after my request, i was forced to look up the ohone number and call the front desk from my personal phone. additionally none of the amenities listed were available and i was not made aware of this until after i was unable to cancel my reservation. The hotel was dirty and the rooms barely fit a bed let alone a person, i would not recommend this hotel unless you were desperate.
3/5
Subhajit
08/27/2023
The rooms are okay and so is the staff. Not having access to any other facility since everything was shut was a problem. No gym or a lounge.
5/5
Excellent
Kenny
08/27/2023
Property was great. Clean great location….
Just wish had ice for us, really a hassle.
5/5
Excellent
wesley
08/15/2023
Loved it
So I was a little iffy about the reviews. We took a chance and it paid off big time. Very close to all train stations. A pizza place open till 3 am on the corner. A CVS24 hour right a round the corner. Right by one world trade center and the 9/11 memorial. It satisfied my needs. I will say the room was really small but I only needed it to sleep.so that did not affect me. People had started it was hard to find because of construction and I felt they had more then enough signs to show me where it was. This is now my go to NYC hotel
5/5
Excellent
Kyi
08/09/2023
The staff is nice!
1/5
Jerome
05/27/2023
Worst communication ever. Showed up to the hotel just to find out the hotel was closed. Had to call travelocity on the streets with my luggage and it took me 3 hours to recitfy the situation. Extremely dissapointed. Ops manager sends an email 4 days after i was supposed to check in to apologize. Complete joke.
2/5
Michael
05/15/2023
I could not believe that this Marriott Hotel had NO PARKING GARAGE and NO VALET PARKING. There is no place to pull your car over so you end up double parked on a very busy street. My wife went in to inquire about parking and was told to "just drive around until you find a garage that is not full". This is 3pm on a Friday. No suggestions at all and NO WARNING when booking.
1/5
Julie
05/14/2023
Property is closed.
1/5
HAYLEY
05/05/2023
The hotel was closed!! I cannot believe you are asking for a review.
1/5
Adam
04/29/2023
Hotel closed
The hotel (and the entire block it’s on) was closed due to construction, but no one bothered to let me know that in advance of my trip. Hotel phone number went to some random guy’s voicemail with no mention of a hotel at all… I arrived at 9 pm, walked all the way around the block with my luggage trying to find a way in, then spent 90+ minutes on the phone with Expedia trying to get a new room. Ultimately, they put me a block away at the Moxy and it’s fine, but it was past 11 when I finally got everything settled and got to check into my place…
2/5
Jean
04/29/2023
The staff was very nice. The elevators took a very long time and caused delays in the AM. it took one gust over 20 minutes to get downstairs as he was on an upper floor and had lots of luggage. I took the stairs from the six floor and wound up in some back hallway where I had to push a curtain to the side to find where the walkway continued, probably pretty dangerous if there is an emergency or fire, the room was maybe five / 10 clean. The carpet in the room and hallways was absolutely filthy and probably hasn’t been vacuumed or washed in a very long time.
5/5
Excellent
Nadia
04/16/2023
Came on a last minute stay away from home to enjoy at an Aloft hotel which I've been wanting to try one of their hotel. The area is in the cut in someways in the Wall Street area. There are many places to eat and grab food in the area. The hotel service was good, nothing above and beyond but friendly. We liked the decor especially the lounge area which was playing music and nice place to relax. The room itself was modern, bed was comfy, tv have you everything you wanted to watch and the room had all the amenities you would usually
See and need. Loved the bathroom and how it had a sliding door for privacy. The curtains were a bit outdated so maybe could use to touch ups there but other than that it was a smooth hotel. Would not kind staying here again.
5/5
Excellent
Dolores
04/13/2023
Not in the best area… But once inside the doors, clean and well-kept. The room was your typical New York City size. I was comfortable.
5/5
Excellent
James
04/11/2023
It was a very nice hotel exactly what we wanted. Room was just right as we use it only for sleeping in bathing. Very close to all the transportation to get anywhere in New York. We wanted to be in the subway. We would come back again.
5/5
Excellent
greg
04/09/2023
Solid downtown hotel - 2 blocks from AC - great value!
5/5
Excellent
Krista
03/30/2023
Everyone was very helpful!
5/5
Excellent
Patricia
03/28/2023
friendly staffs and comfortable room
4/5
Good
Peter
03/28/2023
I enjoyed this hotel! While it’s not a “luxury” hotel, it was clean and modern. It was really nice to be on a quieter street, as some places in NYC can be very loud 24/7. The staff were kind as well. All in all, it was a good experience and I would book again.
3/5
Todd
03/23/2023
Staff was accommodating but not the friendliest people in town. We requested a few item’s during our visit, some were accommodated, some fell on deaf ears and were forgotten. Two out of five stars overall would be my rating.
3/5
Theresa
03/16/2023
Great location; cold room
Location was very convenient. Service to the room was good and fast when we asked for anything. The biggest negative to our stay was that the heat didn't work. The warmest the room would get was 65. They offered to move us rooms, but since we were really only there to sleep we declined. No offer for compensation was made for that inconvenience.
5/5
Excellent
Andreas
03/14/2023
5/5
Excellent
Dianne
03/14/2023
Accessibility
5/5
Excellent
RUBEN
03/08/2023
Nice clean hotel
Nice hotel. Everything was good, however there was nobody to serve at the lobby bar.
5/5
Excellent
santos
03/07/2023
Good
5/5
Excellent
victor
03/01/2023
Todo muy bien , excelente personal muy atentos .
Gracias
4/5
Good
Chante
02/28/2023
It was ok for the location
5/5
Excellent
Carlleen
02/21/2023
The hotel and staff is amazing and friendly. I highly recommend staying here.
5/5
Excellent
Rachel
02/20/2023
It was very clean. The people working were so friendly.
5/5
Excellent
Matthew
02/04/2023
Loved my stay.
5/5
Excellent
Arturo
01/23/2023
Great location. Fair prices
5/5
Excellent
Devin
01/20/2023
Was supposed to be double beds but it was only one
5/5
Excellent
Camille
01/16/2023
Very friendly and accommodating staff!
5/5
Excellent
Lana
01/15/2023
Amazing customer service
5/5
Excellent
Isadore
01/09/2023
The staff went above and beyond to make sure our stay was exceptional.
3/5
Aissatou
01/07/2023
Very cold in my room, heat was broken and they couldn’t fix it. I had to sleep in the cold with my 5 years old son
4/5
Good
John
12/30/2022
Staff at Aloft was very helpful. Location was convenient, though certainly not aesthetically pleasing. This was our first trip to NYC, but we found the room small.
5/5
Excellent
Dinh
12/28/2022
Clean, strong shower, staff are nice, parking next door which is cheaper than midtown and nice staff, 10 minutes walk to World Trade Center and Brooklyn bridge
4/5
Good
kristoffer
12/27/2022
Not too shabby
Decent. Great location. The entrance pics lil off that posted… seems light a brighter venue but in reality its like a dark ish street (still safe though)
Id stay here again.
4/5
Good
Runpeng
12/26/2022
Everything is fine ,which includes room’s cleans and facility, the people in the front desk is warm heart. The only problem is when my friend told a cleaning staff who does not speak English that there is some one in the bathroom, she still came in and see my naked butt….
5/5
Excellent
Tamara
12/23/2022
Friendly staff
5/5
Excellent
Victoria
12/22/2022
A great 4 night stay
A great base for exploring NYC. Right by ground zero and a short walk from the Statue of Liberty and Wall Street. Most places can be reached by a short subway journey. Great value for money, would stay again
5/5
Excellent
Sandra
12/21/2022
Staff was wonderful! Rooms clean but small (not unusual in NYC). Extremely pet friendly.
5/5
Excellent
Goutam
12/19/2022
Small efficient room. Close to subways .good place to stay in nyc on a budget.
3/5
David
12/13/2022
Rooms with suites have little sound treatment. Upper single rooms are better. Day staff is friendlier than night staff. Neighborhood a bit sketchy. Showers need updated.
1/5
Bill
12/12/2022
Close to my brothers condo. Will never stay again. Over $2k spent for stay at the hotel. Could honestly not give the hotel 1 star
4/5
Good
dorothy
11/28/2022
Rooms clean. Housekeeping Rey inconsistent. Amenities not restocked daily and towels were often not restocked properly. Front staff is adequate.