5/5
Excellent
Patrick
02/17/2024
The property and surrounding areas looked old and run down. The road leading up to our unit were in much needed repairs. The porch and deck needed painting. The inside was nice and in good condition.
2/5
Vitaliy
08/13/2023
My reservation was not in the system, took the front desk staff about 30 minutes to find my reservation.
4/5
Good
Florence
01/22/2023
Lovely town house
The villa was very nice. A little far from the beach and it was necessary to drive to tennis and golf. Check in was terrible. It took at least 15 minutes to locate our reservation, the clerk said that we'd be charged $230, for cleaning ( which i disputed)and no one from management ever returned my calls.
5/5
Excellent
joan
10/01/2022
Nice spacious apartment, perfect for our group.
5/5
Excellent
Melanie
09/20/2022
It was perfect for our needs. Check-in was super easy!
5/5
Excellent
Debra
08/29/2022
Great clean 2 bdrm condo with pool nearby and shuttle to beach. Check in at Westin quick and efficient.
3/5
Jimmy
05/22/2022
Lost reservation didn’t get checked in until 530 with 4 grandkids and then I went back to desk to check in they said I was texted room ready and I didn’t they had the wrong phone number over all check in was terrible
5/5
Excellent
Amanda
04/01/2022
The property was actually a 3 bedroom even though the reservation said 2 bedroom. Having access to the Westin pool was very nice.
4/5
Good
Karla
11/28/2021
Spacious and comfortable for a family gathering.
5/5
Excellent
Rebekah
10/14/2021
I loved every aspect of this property and hope to come back! The wildlife was exciting and the scenery around our unit was beautiful. It was also very peaceful.
4/5
Good
Racquel
10/05/2021
I booked this for my daughter and son in law. They had a wonderful stay.
4/5
Good
Verified traveler
10/04/2021
A Fun Week
This was our 3rd stay at Ocean Palms. We rented this time. Prior to this, we had stayed on a time share exchange. There were 3 of us and the rest of our family stayed next door at another resort. Check in was quick and easy, although, when my husband asked what the resort fee covered, the clerk did not know. She did not inform us that two charges, which were pending and never cleared, would show on our bank statement. $125 and $75 for “authorization.” The resort fee allows you to use the Westin Hotel pools and loungers at the pool, as well as charge food, drinks and services to your room. It does not allow you to park at the hotel. You must take the shuttle. The hotel and beach are exactly half mile away. When we went to the beach, we preferred to drive so we parked in the public metered lot at Islanders Beach. We stayed in a 2 bedroom, 2 bath. The condo was very clean and well stocked and beds were very comfortable. They do need updating. Furniture is very dated as well as appliances. Appliances are in good working order, just a bit dated. Bathrooms were large and very nice. We did use the Westin spa and it is exceptional. We had breakfast two mornings, which was also really good. We tried to go to View 32 one evening but they could not accommodate our group. The only real concern for us was not being able to park at the hotel since we like to bring our own chairs, umbrella and cooler to the beach. We would stay again because we like the location and we love Westin Hotel.
5/5
Excellent
Grey
09/03/2021
Clean and large rooms
5/5
Excellent
mary
08/12/2021
Will book again.
Fabulous location. Great condo and be able to use hotel facilities was a real asset.
5/5
Excellent
Greg S.
06/08/2021
Loved it and would go back in a minute!
It’s a great unit in a wonderful location we would definitely go back again. Availability of the Westin hotel was a big advantage to us.
5/5
Excellent
Verified traveler
05/12/2021
Huge living space! Excellent amenities A
5/5
Excellent
kelly
05/03/2021
Great Resort. Quiet, close to the beach and Westin facilities. Living room furniture could use updating and mold in shower grout could use some help.
But, we loved our stay and will return.
5/5
Excellent
Stephen D.
04/14/2021
Clean unit and great location
We stayed at the Ocean Palms Villa in Port Royal. The unit was clean and and the bathrooms were recently renovated. We were able to check in early which was nice. The unit location was fantastic as it was close to a smaller pool and the beach access was five minute walk but still secluded and quiet. The decor of the unit is a bit outdated and could be updated but it was fine as we didn’t spend much time in the unit. The kitchen could also be outfitted better with utensils - example being there was no spatula. Also the deck outback could use a power washing and fresh coat of paint. Overall we would definitely stay again.
5/5
Excellent
Joan R.
04/09/2021
Great five days. Place accommodated all of our needs. Very clean.
VRBO great and easy!!
4/5
Good
Lisa M.
04/08/2021
Spacious comfortable space
We enjoyed our visit to Ocean Palms. The condo is spacious and very comfortable. It is about a 10 minute walk to the beach. The whole check in/communication with management part is the reason I can't rate this stay any higher. I tried to call several times to talk with the management about adding a day on the front end of our visit and could never reach anyone. On the day before check in (the extra day I wanted to add), about 3 PM, I had a call from someone at Ocean Palms saying we could add on the extra day. Of course, at that point it was too late. We stayed in a local hotel. There were NO advance check in instructions. Fortunately I had read other review that stated that the process was confusing and that you had to go to the Westin to check in. The person working in the office was very efficient. Upon check in you are charged $300 for incidentals at the Westin. We didn't even go to the Westin. At all. We were told we had privileges but not given any written information. There wasn't even any instructions about how to get to the beach. All in all it was a good stay, very comfortable place, but the information about check in and contact with managers was very poor.
2/5
Neil S.
03/29/2021
No communication/Suprise Charges
1. Zero communication from property owner about check in process, it took going through reviews to figure out what to do. If you're staying here, you have to check in at the main Westin Hotel in a small office near the SPA.
2. Be ready for a large surprise resort deposit, just incase you charge anything on the resort even if you're not using any amenities. This is listed in the property description.
3. The back door is not secure, it leads to a public space near the pool. We wouldn't have known if we didn't pull on the door before we went to bed. We slammed it hard, still would latch. We had to set furniture in front of it to secure it then worry about it all night.
4. Over 24 hours later, we still haven't heard from the property owner after two emails.
Having the surprise deposit for a resort we weren't using and having to worry all night about a door wasn't the best experience combined with zero communication on a check in process
5/5
Excellent
Archie
01/31/2021
Classy
Amazimgly peaceful. We wanted to destress for our 32nd Anniversary. Rhese Villas provided the cleanliness, spaciousness, safety, comfort and ease access to local dining, shoppimg, recreation and relaxariin we were craving! We will definitely visit again
4/5
Good
Fred J.
12/29/2020
Golf Trip to Hilton Head Island, SC
The location of the Ocean Palms is excellent and the prices are acceptable. The Westin Management is excellent and were very responsive to our needs. Having the Golf included (for cart fee only) at four different courses was outstanding. The downside- the Bldg's themselves are in need of renovations. We had to call maintenance because the bathroom drains (sinks and tubs) were not draining properly and the shower curtain in the 2nd bath fell down and we were not able to get it back up. The tub was rusted in the 2nd bath. The baths are very dated--the furnishings are very dated and although the kitchen appears to have been updated (cabinets and counters) the Stove, Fridge, Dishwasher are ancient. The unit was clean. The back porch was dirty and the paint was peeling. They never came around to blow the leaves off either--we would not ever use the porch. All in all, we would likely return to Ocean Palms if we could find a unit which had some upgrades.
5/5
Excellent
Melissa W.
08/31/2020
Girl trip
Everything was perfect . Pool across from the village . And Westin pool is awesome.
5/5
Excellent
Cassandra M.
08/30/2020
Condo
My stay was great 🙂
4/5
Good
Verified traveler
08/29/2019
I was not there long and was not able to take advantage of any of the aminities.
5/5
Excellent
Verified traveler
08/15/2019
Great location w access to Westin amenities & pools & beach. Free tennis or golf each day for hour. Very relaxing. Short drive to restaurants & shopping. Didn’t cook one day! Prices very reasonable considering I had two teens. Very friendly staff. We were in 3 bed/3 bath duplex up. Very large. Smart TV for Netflix nice. Peaceful view of lagoon & golf course. Never heard anyone in other units.
3/5
Kelly R.
08/10/2019
Large villa. Hidden resort fees.
The resort is picture perfect. The villa is very large. It’s dated, but fine. Bathroom could have been cleaned better, dark hairs on the floor. Ick. One roach bug. Ick. But, otherwise it was clean. My issue was an even extra charge per day. After paying an exorbitant amount for their set extra fees that included cleaning and management. We were fine with those extra costs. I suppose that was on top of the rather pricey per night rental, we were advised of additional resort fees we would be billed per day. There was zero mention of these extra fees in VRBO. Also, if you have questions about the rental, the number provided, could not answer questions when we called and told us we did not actually have a reservation. The process is very disjointed. Doubt we would stay again.
4/5
Good
Monique J.
07/27/2019
Relaxing, spacious villa
A beautiful villa within Westin Resort. Check in was difficult as there was a line and only one person at the Villa check in. We enjoyed the Westin pool and beach access.
5/5
Excellent
Verified traveler
07/25/2019
Lovely and well equipped villa. Great to have the hotel amenities, also!!
5/5
Excellent
Scott
07/22/2019
We loved our Villa. We are a family of 6 and had more than enough room for all of us. It felt so much like home that my wife is already planning our next trip there. We really don't have any complaints.
5/5
Excellent
Lori S.
06/16/2019
Very nice location great!
We were able to stay a few extra days by booking here. Unit was very nice, clean and location great. My only comment would be shower door needs changed in one bathroom trouble opening and closing. Great stay would definitely come back.
4/5
Good
Verified traveler
06/02/2019
Having access to the Westin amenities was great. However the Westin did close the gym in the middle of the day for a few days for refurbish
1/5
Verified traveler
04/23/2019
Could not find our reservations!!!!!!!!!!!!!!!!!!!!
4/5
Good
Verified traveler
04/20/2019
Unclear regarding use of Weston amenities ie how to use gym if not given key card, towels etc. Wi-Fi password.
4/5
Good
Lucinda
04/12/2019
The villa was lovely but i woulfnt call it a resort.
5/5
Excellent
Verified traveler
04/07/2019
Ocean Palms is a great place to stay. The villa's are spacious, comfortable and well decorated. With the use of the golf courses, tennis courts and amenities at the Westin Report and closeness to the beach, it is perfect for groups, couples and families.
4/5
Good
Verified traveler
02/24/2019
We liked the property but disliked checking in at a different location - which was slow due to a wait. Many amenities at our check-in site but only a pool and grill at our location.
5/5
Excellent
billy
02/19/2019
Great getaway
Very spacious and well equipped villa. Enjoyed the use of the Westin shuttle and facilities.
4/5
Good
Verified traveler
08/20/2018
I like that property and the convenience to my conference. I did not like the check in experience. They did not have my reservation under my name. It took a
5/5
Excellent
Rob S.
08/17/2018
Great Unit!
The unit was spacious, very up to date and nicely cooled. The shuttle to the Westin was nice.
5/5
Excellent
David
08/03/2018
Nice Place for the Value
I had no idea when we booked the room that we were staying at the Westin Resort. So, in addition to the great villa away from the hotel, we had all of the amenities of a resort .34 mile bike ride away.
We enjoyed the restaurants, the multiple pools and the ocean for hours each day. When we were finished, we would head back to the villa, shower up and head out to dinner. The villa had plenty of space for our family of 5, the furniture and decor were great and the local pool was a nice touch.
There were a few issues with the villa that could have made for a better experience- the master bed had a literal whole in the left side (as though the springs were pulled out) , we could never get the 3 TVs to work, the dishwasher was crazy loud and there was no ice machine in the freezer.
None of those things were show stoppers, but they could have made for better experience.
5/5
Excellent
Richard P.
07/29/2018
Comfortable, spacious.
Interior was a bit dated in bathrooms but very clean, with a beautiful floorplan and very nice use of space. Very private and a nice deck for sitting.
5/5
Excellent
Verified traveler
07/05/2018
124 Ocean View Villa
Overall experience was great! very nice property and spacious villa; check-in/out was super easy, always felt very safe. Experience through Travelocity was easy and will be doing again!
5/5
Excellent
Matthew P.
05/11/2018
Spacious and beautiful home.
We enjoyed our stay here and will book again on our next trip to Hilton Head!
5/5
Excellent
Verified traveler
03/10/2018
Beach and golf getaway
It was our first trip to Hilton Head and we will be back! The 2 bedroom villa at Ocean Palms was spacious, clean, well equipped and nicely decorated. We had full use of the Westin facilities with complimentary golf and tennis included. The beach was very close by and lovely as well.
5/5
Excellent
Kevin
09/25/2017
Great value for money.
Overall I really enjoyed staying here and it was great value for money. The only problems were that the units were a bit dated (80's fabulous) and the checkin process was really weird. You have to go to a special desk at a nearby hotel to actually checkin. These are some nearby condos that the hotel apparently rents. Would be great for an inexpensive family trip to the area.
5/5
Excellent
Travis Y.
08/14/2017
Had a great time. Will definitely come back
Loved the place.
5/5
Excellent
David J.
08/08/2017
The condo was a lot bigger than the pictures looked nice size 2/2
We really enjoyed our stay it was very nice and clean I would suggest new frying pans one was extremely dirty with stuff someone had cooked dried and stuck in bottom and they other had all the coating coming off, I would throw in the trash because that's dangerous to cook in also the coffee pot only worked with the timer set which was inconvenient but other wise it was very clean and spacious for my family it doesn't say the unit is on 2nd floor so just FYI stairs we would definitely stay here again
5/5
Excellent
Jennifer C.
07/24/2017
Beautiful property....open floor plan...lots of space.
Would love to stay here again. Prefect location and beautiful views.