The staff at the hotel was very accommodating once we realized what we were in for. The team on site showed us three different rooms… all which overviewed trash cans not the photos pictured. Overall, we were disappointed one we arrived for our trip. We did appreciate the team working with us when we chose somewhere else to stay.
We enjoyed the complimentary cocktail upon arrival however was disappointed that there wasn't complimentary coffee brewed in the common area. No one drinks coffee from the coffee maker in the room, especially using rewashable mugs that probably were just wiped out with a cloth. Even paper to-go cups would of been better. There was a quarter size blood stain on the bed sheet as well. Something that should have been noticed and discarded. It could of been better with just a little more attention to detail.
Friendly and helpful staff.
Our stay was pleasant and comfortable! So close to restaurants and the 7 mile bridge:
Great location and staff was very friendly. Property needs some attention. Pool and common areas are a bit worn. Food and beverage was decent with fair pricing.
Good place but no hot shower water for 2 days of the 3 we were there
Nice, clean resort. Friendly staff
I did not know about the HEAVY CONSTRUCTION that was being done over our room. Had to be moved. Then after being moved we had NO hot water.
We really liked the resort and did not want to move.
Great place to stay. Well maintained and the staff was wonderful!
The service here is great, we appreciated the front desk personnel being personable and helpful. The common areas of the hotel like the lobby, coffee counter, pool, etc. were very nice. However, the rooms and hallways are in definite need of upgrading. Floors are stained, little repairs are poorly done, wood significantly worn.
We enjoyed the live music behind the hotel in the evenings in the outdoor seating area of the restaurant. We never found the beach area that was said to be available in the neighboring courtyard marriott.
I am going to start by saying that I received several financial adjustments for my stay. It’s the one area that they actually backed up. I booked six weeks out from my travel dates, and received several communications from Faro Blanco, but none that mattered until the day before my arrival. It seems that while knowing they were scheduling a renovation of the floor/room I was booking, no one brought that up. This left me and my S/O in a bind, as most of the area was booked. I’m disappointed that I wasn’t told about the fact that the room I paid for wasn’t available, and that they knew this ahead of time. I’m no influencer, I don’t have a large online following. I’m just a guy, traveling with his girl, and the lack of transparency showed that. The hotel staff did what they could, including switching me out of the first room they gave me because of other issues. Good, right? Well not so much because the room they have had no hot water. I made notice of this to staff, and was given assurances that the maintenance staff was working on repairs. The next day, same issue. I was finally given a truthful answer that repairs were several days away. This was a difficult situation for everyone involved…my party, staff…but all of it could have been prevented with the resort simply being up front about what they were doing. I could have booked another place, even at the 3 or 4 week mark prior to travelling. Instead we were left to deal with a litany of unending problems. i can’t recommend.
The staff was very helpful and accommodating. The property was very clean and well maintained.
The staff was incredible. From morning to night they were so welcoming and truly amazing in every way. The waitress at the lighthouse gril was also amazing. I think her name was Jailene. Hands down the best experience we've had
Beds are hard and pillows were hard !!
The room was spacious but not very clean, there was drilling all one afternoon. The staff were very helpful and breakfast was good, pool are was good too. Dining options were walkable.
Great ocean views and light house!
The hotel should have let their guests know that they are remodeling the the whole floor above where the guest are staying. Cutting tiles out in the room above us for the whole trip caused us to check out early. Not ok.
Construction was going on very very noisy during the day
The views from the rooms were terrible Wall and a roof
All the staff were great
They accommodated our family so well. Kylie was amazing and so friendly. We had a blast! I will definitely be going back.
Beautifully decorated, clean, friendly staff. Best hotel we've seen in a while.
The resort rooms and grounds were wonderful! The staff, esspecially the front desk staff were amazing and very accomodating
Was happy with everything. Was disappointed that there was no microwave and safe.
Also the back door from the parking lot was not locked during our entire stay.
Overall our stay was very good. Microwave and a safe inside rooms would have been nice. Updating some of the rooms with fresh paint and rugs should be considered. Overall we were pleased and look forward to returning. 😀
Truly enjoyed our stay. Front desk staff is very friendly and welcoming. Gracias 🙏
Awesome location, beautiful amenities, friendly staff. The perfect spot.
did not like all the extra fees like parking $16.00 and $30.00 a day for resort fee
Very clean, quiet, great view of sunset.
We were on a girls trip and everyone was so friendly and willing to help make sure our stay was amazing!! Room was clean, bed was comfortable and the welcome drink was an added bonus!! Can’t wait to come back!!!
Excellent reception and breakfast cafe staff. Nice property for the area. Would certainly return. Very enjoyable stay.
Wow, Booker Ruben paid for it then you get charged to park at the hotel you’re staying at very bad business in my eyes stayed here one night as we are multiple ones we’re planning a family function this hotel is out.
Always a great stay!
Our hotel room was overall clean and comfortable. The staff was helpful and friendly. The pool was refreshing to swim in. I loved the infused water that was welcoming us as we entered the hotel. My only complaint was the carpeting needed a good cleaning or replaced. I would stay there again.
Staff was awesome
Very friendly front desk staff, Room was really nice and clean
Wonderful location and venue the complete deal
Run down and understaffed
The hotel is run down and under staffed. The sheets had a weird smell to them, we had a room with a view of the parking lot (even though supposedly with hotels.com vip gold I was supposed to get a free upgrade). They were supposed to have a crib ready in the room- a maintenance guy came and dropped off a dirty, dusty pack and play that was disgusting and impossible to open. The breakfast took forever since they were so understaffed - although the staff that was there was very friendly and helpful and really did do the best they could given the circumstances. Staff was all generally pretty friendly —
Very friendly staff. Clean room, comfortable bed
The resort was great, but after check-out I received an unwelcome surprise. I booked the trip on Hotels.com for a price "including taxes & fees." Without any prior notice, I was charged an extra $60. When I called about it, they said it was for "parking & resort fees." GOTCHA! This ruined an otherwise good experience.
The hotel lobby and entrance were welcoming. The room and bed were very comfortable. Shower and hot water was great. The grounds were well maintained and clean. Lovely pool. Access to Apple computer and printer in lobby was convenient. Was very disappointed there was no microwave in the room, not to mention a crappy expresso machine instead of a proper coffee maker.
Our stay was overall fantastic! Staff was incredibly friendly and exceeded our expectations. The complimentary cocktail was a nice touch! Also we made use of the bikes and took a bike ride to pigeon keys down the two mile bridge there. Amazing place to have dinner and watch the sunset at the sunset grill. Had a beautiful and quiet walk on the dock after sunset!
Nice place. Real shame they charge so much money for parking ($15 per day). Their car park is huge so this is unnecessary and means I wouldn’t return here. Bar and waiting staff were lovely.
Will go back
Very nice location with great water views and spectacular Sunsets.
We have always loved this resort. Right in the heart of marathon so you’re nearby a multitude of local restaurants. The restaurant on property always has amazing food and drinks. Worth a stop even if you aren’t staying at the resort. One of my favorite restaurants there.
The property was amazing great amenities and the views of the ocean was breathtaking. Seeing all the Yachts coming and going was unique. The Staff was very nice and helpful. They welcomed me and my wife and check in. The welcome drink was a bonus. We would definitely be back!
Great place Great location Great time
Great place for any family looking for a nice stay. Dog friendly & I dint have a dog with me!
Nice place. No complimentary coffee or breakfast is no good for the price of the stay.
The interior appearance was beautiful and smelled clean. The pillows were not comfortable. Did ask for different ones and they did provide us with some, but they were no better. Other than that the pools were very nice. I wish they had free breakfast.
The location is great and scenery is always nice. Being pet friendly this is the first time I have stayed at this resort where I have had issues with barking dogs and the room actually smelled like dog. I have stayed here many times without this experience so I will treat as isolated.
Nice location on the marina. Nice clean rooms. Wi-Fi very poor or non existent. Sure conditioner in room woke up up at night.
The service was excellent!
Great staff and great all around!
A great central place to stay to enjoy all of the Florida Keys.
The property was clean, the amenities were great especially for what we paid, and the staff was extremely kind, courteous, and knowledgable and helpful. We were especially appreciative of Yushane and Otis at the front desk, and Jorge and Kristina in the breakfast lounge area. Thank you!
The friendliness of every staff member
Family friendly and clean
Very clean, and comfortable. Front desk staff are the friendliest! Pools are nice, except all the locals come hang out because the gates are not locked.
Views are beautiful, grounds clean and well kept.
Melissa at the front desk was so friendly and helpful. She was always ready to assist. Others were also polite and welcoming.
Hermoso lugar mas de lo q imagine. Todo bien bonito
refrigerator did not cool I had to defrost the fridge to get it work again and tv had white dots all over the screen I think the should replace the tv
This property is conveniently located near the turtle hospital and Sombrero beach
Beautiful property! My husband and two sons stayed one night at Faro. We stayed in a suit with a separate bedroom. The room was fairly clean, although there was a questionable stain on the mattress cover for the sofa bed. We just took it off and placed the clean linen directly on the sofa bed. The kitchenette was super cute and stocked with water, spirits and snacks for purchase. For the price we paid for one night, I thought the water and snacks should’ve been included.
There were 2 bathrooms! One half bath and one full bath, which was very nice to have.
We dined at Faro’s with some local friends. It’s a very nice on-site restaurant. The food was good, live music totally made the experience enjoyable. We went around 6pm on a Saturday. It wasn’t packed at all, but the waiter kept trying to take my plate and I wasn’t done eating. After our party of 6 had ALL finally finished eating and we paid the ticked, another restaurant staff member (waiter or manager) came over with the bus lady who must have been waiting to clean our table, and they said if we are no longer eating we have to leave. It was embarrassing and confusing because there were clearly other tables the same size as the one we were using. At that time, I hadn’t checked in to our room yet, but what a horrible way to treat your guests/customers!
The resort was beautiful and fun. Had two nice pools one with a bar, games for not adults and kids places to sit and relax. The room was big and nice to move around it, the bathroom was extremely nice as well. Otis was great at check in and also gave me a credit for my birthday which sadly I didn’t use. All the staff were super nice and professional.
Air conditioning was old and noisy. Paid parking is a minus.
Right in the middle of everything.
Right in the middle of everything. 50 minutes to Key West, a few minutes to Bahia Honda State Park for snorkeling. 2 Pools to enjoy, free mimosas all day, every day. Fishing from the bridges right up the road, great tiki bar with a pool a few minutes away. Front desk staff was awesome and always pointed us in the right direction.
Very clean resort, and the staff was extremely friendly. We arrived early and they allowed us to check in several hours early.
The staff was fantastic, the location was good and overall hotel was good. The restaurant outback is ridiculously over-priced.
Nice setting, sunset, staff
I would come again. Nice morning walk with a awesome view of boats and sun rises.
Great staff ,friendly and helpful
I found the property online while searching for a place between Islamorda and Key West. The pics online are accurate. Place is nice and easy to get in and out. Two pools amazing. First pool has shade most of the afternoon. Second is all sun, but has plenty of places to umbrella shade. I enjoyed my five day stay there and will go back.
Good Hotel for a family stay. Staff very friendly
I stayed at Pier House for 2 weeks - this hotel was far better in every way !! The staff is amazing -
You can not beat the price for this kind of service or facility!!! I will be back !!
Dinner was fun and delicious at the Lighthouse restaurant. the human size chess pieces were fun.
Me gustó mucho!!
Expensive for what they offer.
So pleasantly surprised. Beautiful grounds!!!
Nice property, good dining options, clean and comfortable
Many of the pictures & amenities listed on this site for this hotel including mini golf, cordless phones in the room, etc hammocks over sand with beach views, wedding gazebo, etc don’t exist or are of the Marriott property which is 2 properties away. The staff admitted these items don’t exist on this property, were all misleading and would have it looked into. Also our room door was broken & the shower kept flooding the bathroom and they told us maintenance would fix it the entire stay, it never was. The mirror in the bathroom looked like it had been through a fire. The pools are small and crowded the food was over priced and not that good. Staff is nice and offered us a free breakfast because of all of this but we most likely wouldn’t have booked this hotel if many of these items were listed properly
I liked being able to use 3 different pools and being able to walk to each easily. I didn't like not having a regular coffee maker or microwave in the room.
The room with queen beds and sleeper sofa was spacious. Everyone was super friendly and helpful. The shower pressure nice. Nice hotel.
We really enjoyed our stay at Faro Blanco. Having 2 toddlers with us, it worked great to have the extra pools. The property is so nice and close to many great things to do. Would definitely stay again!
Great staff, shabby stay
Several things were broken or not working in our room and none of our gold status rewards were in place. Other hotel guess were unruly and it was uncomfortable taking my family here.
The front desk staff were all FANTASTIC and entirely engaging and kind.
Great property, we enjoyed our visit!
So glad we stayed here! Looked at a few others in our price range and glad we chose Faro Blanco. Clean, safe feeling, close enough to Key West, about an hour.
excelente, pero me gustaria que tuviera una playa lo demas es excelente
I would highly recommend Faro Blanco! The staff is very accommodating and friendly. In addition, housekeeping comes everyday which is not typical anymore. Everything was super clean and we had a wonderful stay! We will definitely stay here again when visiting the keys!
We love the hotel and the common areas however, we taugh that it needs to have a ramp for the boats or more accesible areas with the boats.
Faro Blanco was good location, more things available on property would be nice too many people but also not a big hotel ..
Overall great stay, the different pool areas were good, dj playing on the poool by the restaurant after 6pm beautiful place outside, overall great area, different restaurant minutes away.
Very nice. Parking fees are a turn off!
Every thing was nice and neat and clean. This was a comfortable stay.
Otis and the other Jamaican Man at the front desk did a great job providing outstanding customer service after an initial mix up.................apparently due to an error by another staff member,
I hope to be back in July