2/5
richard
01/29/2024
We went out in the morning and took the sign off to have the house keeping clean the room. We got back around 10:30pm found out the room still the same, no one clean our room. So I called the housekeeper, the lady told me “Ok, I will find some one to clean your room, but I don’t know when.” What? So we don’t know how long my family have to wait to get room clean and towel replace then we can take shower and sleep. I was mad and I called front desk, guess what the staff said, “they are right, we don’t work for the housekeeper, we don’t know when someone will clean your room.” I freaked out and asked if I can speak to the manager, guess what the staff said, “you need to come down here if you want to talk to manager”. OMG, what kind of customer service is it? I couldn’t believe this is MGM Grand. This is basic skill of customer service. I was so angry and rushed down to front desk, I complained to the manager, Ms. Ana, she was very nice and apologized to me. MGM needs to provide more training to their staff and have better customer service.
5/5
Excellent
LUIS
01/29/2024
Everything was great !!!
5/5
Excellent
Erika
01/29/2024
Great hotel! Had a great experience
5/5
Excellent
Andres
01/29/2024
Good 👍
1/5
Shaohan
01/29/2024
The phone in our room is broken. No fridge no coffee machine.
5/5
Excellent
Verified traveler
01/29/2024
좋은 위치, 다양한 식당, 친절한 직원들
4/5
Good
Danetta
01/28/2024
Very good
5/5
Excellent
Cayetano
01/28/2024
Everything
5/5
Excellent
Francisco
01/28/2024
Front desk was very nice and helpful.
5/5
Excellent
ILYA
01/28/2024
Great property
5/5
Excellent
Raymund
01/28/2024
Great experience will definitely come back
5/5
Excellent
Eduardo
01/28/2024
Good service
5/5
Excellent
Christine
01/27/2024
Great Hotel
Great Hotel and Great Service
4/5
Good
Mercedes
01/27/2024
It was good stay easy on phone check in with short line to get keys. Easy check out and keep your key card to exit parking structure.
1/5
Azeem
01/27/2024
We got to the property and tried checking in the line was way too long. They claim to have digital check-in so I tried using that. I downloaded their app I put in my info I tried going up to my room and my digital key didn’t work after I spoke with the front desk they said the feature is new. Then I tried finding a place to eat. I felt like pizza, so I went to bonannos Pizza. I ended up getting inedible garbage. The pizza was a floppy mess. I felt sick to my stomach because not only was the food terrible but I paid $65 for five slices of pizza this for three people not to mention just walking in the MGM Grand is nauseating, because there is so much cigarettes smell, they seem to have absolutely no ventilation so much so that one wants to throw up. I know this is a hotel /casino but I visited Bellagio, Caesars Palace, ExCalibur, and the Venetian and none of those hotels smelled like this. The service was horrendous. No one seem to be able to help me with anything. When I got to my room, my fridge was locked. I didn’t even have a coffee machine and they literally had a sensory machine hooked up to some water bottles and snacks that I could tell you had to pay for it if you even touched. I actually didn’t even. touch any snacks but they tried charging me $23 because they said I touched a snack. I had to fight with them just to get this charge removed. In addition, my bed was super uncomfy, so it was hard to sleep. All in all terrible stay wouldn’t recommend ever again to anyone.
5/5
Excellent
Rock
01/27/2024
Great place to stay
Great staff friendly affordable pricing
5/5
Excellent
Kalvina
01/27/2024
I just absolutely love this hotel resort
5/5
Excellent
Irjanti
01/26/2024
Safe, easy parking, walkable
4/5
Good
Mark
01/26/2024
With all that self parking available they should go back to free self patking. Especially if you're staying and gambling there.
5/5
Excellent
Omar
01/26/2024
Highly recommend MGM
4/5
Good
Christina
01/26/2024
Enjoyed my stay. Room was clean
5/5
Excellent
Maricel
01/26/2024
We had a good time staying in this hotel
5/5
Excellent
Theresa
01/25/2024
Las Vegas girls trip
Very nice , free room upgrade, easy check in and check out
5/5
Excellent
NAVANEETH
01/24/2024
Great
1/5
Abdel
01/24/2024
Horrible employees
Water bottle was loved in the TV list for 10$
They charged me 22$ and with very bad attitude
5/5
Excellent
monica
01/23/2024
Excellent hotel, I’ll come back for sure
2/5
Dale
01/23/2024
DISLIKES: NO SHUTTLE SERVICE TO/FROM AIRPORT, NO COFFEE MAKER IN ROOM, NO MICROWAVE IN ROOM, NON-SMOKING ROOM THAT REEKED OF SMOKE, ROOM TEMPERATURE COULD NOT BE ADJUSTED, EXTREMELY SLOW-DRAINING BATHTUB AND SINK, "UPGRADED" ROOM WITH A SUPPOSED VIEW OF THE STRIP WAS ACTUALLY A VIEW OF TROPICANA DRIVE AND NOT THE STRIP.
5/5
Excellent
Mike
01/23/2024
What is a great place to stay. My daughter and I had a really good time. See you in the show. Tape face was wonderful for Brad Garrett‘s comedy club turned out to be a big disappointment. The comedians that played that night we’re good, but we thought Brad Garrett was going to be playing. You need to do a little more reading and find the calendar of events to be able to see the nights that he is supposed to be there. We need to put it in big letters that he does not perform there every night. Otherwise, it wasn’t great stay the staff was wonderful and we really enjoyed herself.
5/5
Excellent
william
01/23/2024
Bar staff is amazing, 4th time at mgm. Staff remembers names and drinks. Really welcoming
5/5
Excellent
Travis
01/23/2024
Great one night stay!
Great one night stay as part of a longer trip! Staff was great!! Issues with parking and card access/egress
2/5
MOHAMMAD REZA
01/23/2024
Expecting better room
3/5
Allyson
01/23/2024
wifi was bad
3/5
Rick
01/22/2024
MGM STAY
To far to walk. You need to consider disability when scheduling. Elevators were so far away from our room. If you are elderly, you need to notify them if unable to walk distances.
5/5
Excellent
Martha
01/22/2024
Everything went well the only thing is that we have to pay for parking and that resort fee just makes it more expensive.
5/5
Excellent
Rusbelda
01/22/2024
We ran into a issue where we lost one of our phones. But security were very professional and got it back to us in a timely matter
4/5
Good
Nathalie
01/22/2024
It was a good short time at Las Vegas, so was good to stay in the Strip and have all attraction close and easy to acceses. The room was really good but kind of smelly sometimes (like cooking smell). And the last day we found the bathroom dirty after going out for breakfast, everything was on the room nothing wrong but it was wear and suspicious
3/5
Paul
01/22/2024
Outdated and dirty rooms
3/5
Philip
01/21/2024
Tv didn’t work, some lights in the room didn’t work, fridge leaked water onto carpet.
Otherwise ok
1/5
Kellie
01/21/2024
Watch out for bed bugs!!!
5/5
Excellent
Ma S
01/21/2024
Our Vegas getaway
Superb weekend experience at this hotel. Will definitely come back.
5/5
Excellent
Tom
01/21/2024
Very nice looking hotel. Great staff all around.
5/5
Excellent
Robin
01/21/2024
It’s ok but casino was very smoky
3/5
Sandra
01/21/2024
Dated
5/5
Excellent
Fabiola
01/21/2024
It is a family friendly resort. The rooms are spacious and clean.
Staff is friendly and helpful
5/5
Excellent
Clarice
01/21/2024
The hotel is beautiful and the staff was great
5/5
Excellent
Nigel
01/20/2024
Great stay! Seven days with no worries!
4/5
Good
Josue
01/20/2024
House keeping was very pleasant. The rooms were clean and comfortable.
3/5
Neeraj
01/19/2024
Easy to park
5/5
Excellent
Matt
01/19/2024
Very clean casino and hotel.
4/5
Good
Gene
01/19/2024
It is a beautiful property that seems to be well-kept. The staff and personnel are as friendly and gracious as you would expect from a wonderful tourist destination. I had two issues; the bathroom faucet, whenever used, leaked water all over the bathroom counter. We were not allowed to use the mini fridge in the room, a $50.00 fee if anything in the fridge was touched. We were not allowed to put, self-purchased, water in the mini-fridge.
4/5
Good
Sabrina
01/18/2024
I wish the rooms were more updated. It should match the look and feel of the lobby. Mattresses felt old and furniture was worn and ripped.
4/5
Good
Aaron
01/18/2024
my room was not cleaned at check in. i had to get another room.
4/5
Good
Robert
01/18/2024
Mostly fine. The building's X layout and elevator placement means you could get many miles of walking in based on where your room is located. From the Whiskey Down restaurant to my room and back it is 0.4 miles (Apple Watch certified). Our room was modern and tastefully decorated. Our 2nd floor view was of a wall and courtyard with plenty of debris. Casino was nice and the shops were plentiful. A glass of wine was over $20, so pro tip: order your free drinks while you're gambling and tip the servers $5. I got charged $20 for "room purchase" that I didn't. Who knows how that happened, but who wants to fight that battle? I used the app to check in which was convenient. You then use your phone as a key. Restaurants were nice and many choices available. All in all, not bad.
5/5
Excellent
Kevin
01/17/2024
Great place to stay!
3/5
Anita
01/17/2024
Hotel was conveniently located and rooms were spacious and well maintained.
Did not like the fact that there was no coffee pot or refrigerator in the room. The selection of channels on the TV was far too limited.
Also, the casino area was far too smokey for us to want to use the casino at the MGM Grand.
3/5
Anne-Marie
01/17/2024
We paid for an upgraded room to smell sewage off and on for 2 days. It was also an "upgraded" room located directly above the receiving dock of the hotel that receives shipments throughout the entire night. Trucks beeping, backing in all night long. The upgrade was a terrible waste of money.
2/5
Richard
01/16/2024
Cold shower - not happy
2/5
Wendy
01/16/2024
As a non smoking couple, we did not expect to encounter all the second hand smoke filtering through to our room. It made for a terrible first sleep so much so that we had to change rooms only to encounter the same thing.
3/5
Michael
01/16/2024
This is a very large hotel, and unless you’re a gambler, you are not really their target guest. Our first night we were disrupted by noisy people in the neighboring room, it took two calls to Security before anyone came to check and asked them to quiet down, shortly there after they started making noise again. To the hotels credit, they did move us to another room for the following night check in and check out lines are incredibly long. The main reason we stayed at the hotel was to see the Cirque show Ka which was perhaps the best thing I’ve ever seen in my life
5/5
Excellent
Stephanie
01/16/2024
I liked all the restraunts and bars inside the hotel
1/5
Breejia
01/16/2024
The shower in my bathroom had hair in it upon check in
3/5
Hugo
01/16/2024
Our stay was good. The sheets our or beds were not clean and needed to be changed and there was some sort of rattling noise in the room from pipes or the AC system.
4/5
Good
David
01/16/2024
MGM is starting a remodelling program and the timing couldn't be better
5/5
Excellent
Tina
01/15/2024
Loved it
5/5
Excellent
harold
01/15/2024
Fancy hotel,nice enviroment,nice view from my room
5/5
Excellent
Yumi
01/15/2024
Clean and good condition. Good location.
4/5
Good
Chris
01/15/2024
Communication
It was ok but it took forever to get a hold of the front desk calling from my room . then trying to call the sports book there was no answer.
2/5
Nathan
01/15/2024
Our first time to Las Vegas and the room we got was filthy.. there was white stuff all over our table, our sheets, and floor it was very disgusting and disturbing .. also we had charges to our card
1/5
Yolanda
01/15/2024
Bad service
Room was in bad shape also I reserved a king bed and had 2 queen beds husband and I had to sleep separately becouse queen was not comfortable. Over all not happy.
4/5
Good
Ikuko
01/15/2024
House keeping at 7:45 am after the late night was brutal. She kept coming back every 20-30 minutes or so, banging the door waking me up. I wanted to sleep in… I couldn’t find the Do Not Disturb sign to hang on my door.
5/5
Excellent
Kazuhiko
01/15/2024
Chech-in app.
Digital room key is very convenient. No longer you need to be in the long line at the reception.
2/5
Carrie
01/15/2024
The people at the concierge desk were wonderful, as well as the front desk and also the stores. But the room was not what I expected at all. It was decor from the 70's w/an ugly mushroom lamp and no desk to work at. The kicker for me was no bathtub to soak in after a long day of walking. I don't think I will stay at this property again.
3/5
Sheldon
01/15/2024
The whole property smelled like cigarettes.
1/5
Oscar
01/15/2024
Horrible check in service experience. I had two rooms booked and paid via Hotels.com. A manager named Kenny did not want to confirm my second room reservation until I paid the remaining balance on my first room reservation. Rude and condescending. Of course the unprofessional attitude at check in ruined my entire stay.
5/5
Excellent
Sara
01/14/2024
Clean through out the entire place. Fast check in and check out. Friendly and helpful staff throughout the entire place!
5/5
Excellent
linh
01/14/2024
I had a view and room clean and bathroom has a good space.
5/5
Excellent
Young
01/14/2024
Best for the money and good location
Stay 2nd times. I love app check-in and use phone as key. No person interaction needed. Location is great as monorail is right near the lobby. Save you taxi fee
3/5
Meghan
01/13/2024
The 1st room assigned to me wasn’t cleaned (trash on tables, used towels) but staff was helpful in getting me a new room. The 2nd room had a green spotlight shining in all night, with no black-out shade, the shower didn’t fully work (only some water diverted to the shower head), and the tub drain was clogged. I’ve stayed in worse hotels but expected more from MGM.
5/5
Excellent
Danilo
01/13/2024
It was great
2/5
Deniss
01/13/2024
Noisy dated rooms, $22 water bottle - surprise at the checkout. A solid B-grade experience.
5/5
Excellent
Alex
01/13/2024
Great stay!
5/5
Excellent
Chad
01/12/2024
Stayed here before and will be back again.
4/5
Good
Francisco Altoe Alves
01/11/2024
Great experience at MGM GRAND
Amazing room, good bath area, hotel and corredor very clean and with great light smell of cleaning!
Good mattress
Excellent Bath
Only very bad thing it’s no refrigerator to be used ( only one it’s full of offer from hotel ) if you remove items to storage yours personal fee will be charge let you without refrigerator
No coffee machine as well
Means take your pacience to get in line on Starbucks on lobby and eat up no place to seat around L😀L
Or may sit start eat and play at the machines
4/5
Good
Verified traveler
01/11/2024
Non smoke-free resort
Our stay was great, love the automated self check-in and check-out system, very convenient. However, when we need services to get a set of new towels for the night, we have to wait for more than half an hour before we can get anyone to deliver the towels. Also, the smell of cigarette smoke is everywhere even though the resort claims that they are smoke-free environment. For whoever that is sensitive to cigarette smell, like myself, might have to reconsider staying at a casino resort in the future.
2/5
Ramisha
01/11/2024
It took us 2 hrs to get checked into our room since front desk service was slow and online check-in wasn't working.
4/5
Good
Leon
01/10/2024
Walkable , spacious, convenient
2/5
Bao Dinh
01/10/2024
The property is not quite clean
4/5
Good
Natasha
01/10/2024
Comfortable and clean, but it’s a smokey one!
Stayed here with my husband on our first trip away since having 4 kids.The rooms were very clean, the beds were super comfortable and the room was very clean. Loved the easy check in with the app.
Major downside was how Smokey it was in here, I mean I went into a lot of hotels and casinos but found MGM to be one of the worst. Even the elevators reaked! My eyes burned every time we returned to our hotel.
If they could figure out a way to somehow filter that out or even have more non smoking sections I’d return. But for now I don’t think I’ll ever set foot in there again.
On the plus, discovered the most amazing Chicken Strip joint almost next door “Raising Canes”)
Being from Canada I had never heard of them, but so glad I walked in that night, and the next, and the next……
5/5
Excellent
Jorge
01/09/2024
They don’t have many restaurants options between 2pm and 4pm. Basically one or two
3/5
Peter
01/09/2024
We had to change room no hot water from the sink and the second room the toilet had to flushed 2 time's plus when we checked out we had to pay hotels fee when i ask why they say it was with small letters and i don't see it when i was doing the reservation with Expedia and the food in the cazino very low quality
4/5
Good
Hamik
01/09/2024
Forced to wait 2 hours past promised check in time in the lobby with zero customer service support, because I initiated check in from your app no one seemed to be interested to help with anything else, shrugged shoulders from multiple employees and rude remarks. Yea everything else was ok, but ruined our arrival.
3/5
yesenia
01/08/2024
High fees
2/5
Cathrine
01/08/2024
Random noises throughout the night, either elevator or maintenance and construction sound started at 7:30 am. Could not sleep in, which is very important to me
2/5
Verified traveler
01/08/2024
Refrigerator
You have to pay to store personal items in the refrigerator. There is a lock on the fridge you have to pay to have it unlocked and pay to store personal items additionally.
5/5
Excellent
Diana
01/08/2024
Soap in shower did not smell good. Maybe try another brand
5/5
Excellent
Loshaunta Lamiesha
01/08/2024
Room was clean, house keeping was very prompt with providing necessities, casino clean and didn’t smell like smoke, I love staying here
5/5
Excellent
Jessica
01/08/2024
Bath room was not cleaned the best but not to bad. Rest was good.
4/5
Good
Tiffany
01/08/2024
Monorail and food court at hotel were very convenient. Quick access to hotels on the one end but a long ways from other end. No complaints but nothing outstanding.
5/5
Excellent
Martin
01/08/2024
Na
5/5
Excellent
Omar Adalberto
01/08/2024
Bert goood