5/5
Excellent
Victoria
02/01/2024
We absolutely recommend the regency in Boston
We loved our stay at the hotel. We were very impressed with the staff. From our first night coming in, we met Charlie who made us feel so welcome and absolutely set the scene for the rest of our stay. The breakfasts were delicious, the breakfast staff were so kind and any concern we had was taken care of right away so much so that our needs were anticipated. We were thoroughly charmed by the regency and we will certainly be coming back here. Just another thank you to Charlie for being so attentive to us during our stay. Until next time!
5/5
Excellent
JoAnn
01/29/2024
Great location. Easy to get to on public transport. Very comfortable and close to dining and theaters.
5/5
Excellent
Jacob
01/28/2024
Thank you for making this a night to remember for my boys. Really appreciate it!!
5/5
Excellent
David
01/28/2024
Great place to stay in downtown Boston
For this short stay, all was great here -- the location is perfect, a short walk to the Boston Commons, Beacon Hill, and South Station. The bar was excellent, good food and drinks, the gym is first-rate, and the rooms are spacious. The only ding is that they have little tables by the couch instead of a desk, which would be much handier.
5/5
Excellent
Geola
01/28/2024
Great location for dining and shows.
5/5
Excellent
Thomas
01/28/2024
Great staff incredible room awesome location. What more could you want. Oh and affordable
5/5
Excellent
Corine
01/26/2024
Great stay.
5/5
Excellent
Andrew
01/26/2024
Great place to stay for a weekend in Boston.
2/5
Andrew
01/25/2024
We had issues with the shower control which got resolved. We were there for 2 nights and asked for our room to be cleaned on the 2nd day, this did not happen. The bathroom toilet did not flush properly and was not dealt with. We had a rude experience with a concierge team member at the car park level who was awkward.,rude and obnoxious . We also had to pay a $60 destination fee for our . Seeing as we did not use the dinner service to get $10 off or the Wi-Fi , why did we have to pay it. I reported all of the above on departure and was not offered any explanation apart from a weak and generic apology. Asked to speak to a manager and was told by the receptionist that he was the manager; again all he offered was an apology and said he would look into our issues. Didn’t install any confidence and unsurprisingly haven’t heard anything back. The hotel is nice however my overall impression of the service and staff we received was poor and as such I would not choose or recommend that hotel ever again.
4/5
Good
Robert
01/22/2024
Expected more from Regency brand
5/5
Excellent
Maria
01/20/2024
Perfect location to enjoy the downtown Boston area. Staff was attentive and super nice.
5/5
Excellent
Michelle
01/18/2024
Clean comfortable beds
Very nice stay, the staff were friendly and helpful. Rooms were clean and very comfortable. Amazing views of the city. Highly recommend!
5/5
Excellent
Heather
01/06/2024
Great Staff
The staff here was super friendly and helpful. The restaurant was delicious. And the location is great. We will definitely stay here again.
5/5
Excellent
Natalie
01/06/2024
Early morning appointment at Tufts Med Ctr made it the perfect location to spend the prior night. Self parking under hotel was reasonably priced and 12 noon check out was an added bonus.
5/5
Excellent
Isabel
01/04/2024
Friendly staff
3/5
Kelly
01/03/2024
Great Location, Could use some upgrades
The hotel rooms are generally tidy, and the hotel itself is in a great location and the staff are extremely polite. If I were to be particular, the bathrooms are quite small, especially considering I booked a larger king room. I anticipated a more spacious bathroom; I noticed that some areas could benefit from renovations. The presence of old tubs instead of walk-in showers was a bit disappointing. Additionally, the pillows on the bed were thin, requiring all four to be used by one person, leaving my partner with practically nothing.
4/5
Good
Kevin
01/02/2024
Location was great. Room needs better sound proofing, could hear the toilet in the room next door and a lot of noise from the corridor
5/5
Excellent
Jorge
01/02/2024
Excelente
5/5
Excellent
Joanne
01/02/2024
Great customer service
We booked a x2 double bed room for family trip with 2 adults and 2 kids for new year. We arrived pretty late flying in from uk. There were no rooms with our bed needs available when we tried to check in - no fear above and beyond in the service sept - swapped for x2 interconnecting kings with common/ state house view- comp bre fast buffet for 4 people for each of our 4 night stays and comp destination fee.
5/5
Excellent
Heather
01/01/2024
Quiet, easy check in, stayed on New Year’s Eve and was greeted with champagne. Room was even upgraded for free to a junior suite. Definitely will come back again in the future - very friendly staff and clean room.
4/5
Good
Kelly
12/29/2023
A great location close to the theatre. Staff extremely friendly. The restaurant was underwhelming. Food was cold and worst margarita I have ever had!
5/5
Excellent
Tetiana
12/26/2023
I like everything. Thank you staff of Hyatt hotel for the wonderful time in Boston.
5/5
Excellent
ken
12/23/2023
Great night out!
Clean, food was great and courteous staff.
3/5
Verified traveler
12/23/2023
A bit dated.
Lobby looks dated. Rooms are okay but bathroom is old.
4/5
Good
Hiko
12/20/2023
Nothing
5/5
Excellent
James E
12/19/2023
2nd time staying here. There will be a 3rd. Perfect location, excellence facilities. Super comfortable beds. You cant beat it.
3/5
gregory
12/18/2023
Added charges that i had ro fight to be removed. I requested room service and it was never done.
5/5
Excellent
Leonard
12/18/2023
Secure, clean, great food and service
5/5
Excellent
Terrence
12/18/2023
Great time! Me & the wife came out for her Birthday & our first Boston Celtics game (which is her favorite NBA team).
3/5
Verified traveler
12/17/2023
It said it had parking but did not specify its $41 a day if you don’t move your car for self service and $58 for valet (you can move your car and come back for the flat rate). Breakfast costed $62 for 2 people without drinks. The room was mostly clean but tub had stains and the pillows were not comfortable at all.
4/5
Good
Robert
12/17/2023
The Hyatt Regency was a perfectly nice hotel to stay in. Nice, clean, quiet, room. Downtown location, if that's what you're looking for. It's near everything you would expect. One kind of annoying thing, the on-demand movies were all $20. I have a particular irritation with that sort of captive pricing. I think a small thing like some free or even lower cost movies would leave a nicer feeling about the brand. I would think the "Hyatt" experience they're aiming for, the one that gets you to come back, is the feeling of being cared for- not gouged. Something good AirB&B hosts seem to have an edge on. A small sort of thing that can leave a feeling- for better or worse.
5/5
Excellent
Jennifer
12/16/2023
Great location if you are going to the boston ballet and want to stay in the city overnight. Vety nicely decorated for the holidays.
5/5
Excellent
John-Pierre
12/10/2023
Great location and friendly staff!
4/5
Good
Raul Patricio
12/06/2023
The property is well located within walking distance of the subway station. There are several dining options within walking distance. The beds need to be replaced soon and the hotel restaurant is not very memorable.
2/5
Yang
12/04/2023
My experience
I wanted to share my recent experience during my stay at your hotel. While I was looking forward to my visit, the check-in process left me feeling less than welcomed. However, the most significant issue I encountered was the unpredictable and persistent noise coming from the walls of my room. It was reminiscent of the sound of maintenance work, making it quite challenging to enjoy a peaceful night's sleep. I believe addressing this noise concern would greatly enhance the overall guest experience.
5/5
Excellent
RENDEN
12/03/2023
Great location
4/5
Good
Terence
11/30/2023
I liked Chinatown being so close.
5/5
Excellent
Francis
11/27/2023
Liked location Parking is expensive
5/5
Excellent
SEONG WOOK
11/26/2023
Good
5/5
Excellent
Kristen
11/23/2023
Loved the location and vibe.
2/5
Verified traveler
11/22/2023
Disappointed
Very poor wifi, slow and sometimes disconnected. Fan in the toilet is not working.
5/5
Excellent
John
11/21/2023
Excellent central location.
3/5
Kim
11/20/2023
Conveniently located in downtown boston. Room was very average. The bathtub needs to be updated and some furniture was chipped.
5/5
Excellent
Paul
11/19/2023
Perfect place to stay for access to shows in the theater district.
3/5
Amber
11/18/2023
Felt safe, staff was nice, quick check in. Furniture and carpet in the room was pretty worn and the bed was rather firm for my taste. Appreciated a small fridge in room without having to ask.
5/5
Excellent
Branimir
11/15/2023
Boston stay
Great hotel positioned centrally in Boston, MA. Spacious rooms, but with awkward shower. Delicious buffet breakfast served. Sauna was out of order.
5/5
Excellent
Verified traveler
11/05/2023
Good choice!
I stayed in the hotel for 2 nights. It is a good location.
5/5
Excellent
Loic
11/02/2023
spacious room, convenient location
2/5
deborah
11/01/2023
This hotel is really convenient and centrally located to get to all the places in Boston you would want to visit . The service however was appalling
I was asked at check in whether we would like our room cleaned every day, yes please. Then to come back from a day out in day one to find our room not cleaned.
Breakfast was included in the room rate. Breakfast options were great and was self service. We were asked to sign the receipt each day before we left breakfast and it included a service charge. Didn’t sign and was chased out of the restaurant demanding I sign. Reception staff were not consistent. The concierge downstairs at the entrance were always helpful. If you want a good location and don’t mind bad service this hotel will be good for you
5/5
Excellent
Bianca Isabel
11/01/2023
Great stay! It’s the second time I stayed here on vacation & I’ll definitely be back for a third.
So clean, quiet and staff is wonderful.
3/5
Allison
10/31/2023
I'd like to give this 3.5 stars as there were some nice things about it. But this is more a rating for the price and experience with comparable properties.
Good: location couldn't be more convenient. It's really close to Downtown Crossing subway station on the red line and is right by Chinatown. There's bustling retail (TJMaxx, Marshall's, Macy's), lots of restaurants, and the staff are trying hard. The hotel itself was very quiet (there almost seemed to be no one staying on our floor besides us and there was no noticeable traffic noise, etc.). Sheets and linens were very comfortable and clean.
Improvements: the hotel itself is very dated though perhaps we got a non-renovated room. I think it's misleading to advertise it as a four star hotel. This is a solid three star property. The water pressure was poor, it looked like the faucet itself had been installed upside down, and there's other modern amenities missing (automatic de-fogging mirror, dated fixtures and public areas from an interior design perspective). It's much more of a business hotel with a late 1990's / early 2000's vibe. You can tell they're chipping away at gradual renovations and I empathize with the cost associated with overhauling such a large hotel. But it has to be done if they want to stay competitive. We booked this because of the location being right smack downtown but given the layout and walkability of Boston, I'd suggest another more modern property at another part of town for this price point.
4/5
Good
Minh Quang
10/29/2023
Strict 4pm check-in is something you could be more flexible
5/5
Excellent
Joseph
10/28/2023
Such a great hotel- staff was welcoming and kind from our initial greeting to our goodbyes!
5/5
Excellent
Bassem
10/25/2023
No close by shopping or good restaurants or dinning options.
5/5
Excellent
Mary Ann
10/23/2023
Attractive and very secure. Staff were attentive and concerned about their guests needs.
5/5
Excellent
steven
10/22/2023
Great experience just over priced
4/5
Good
maddy
10/16/2023
Overall very clean. Customer service was good. My only conplaint would be the parking and how much they charge and that it is more business friendly than family friendly. No pool either.
4/5
Good
Russell
10/13/2023
Great location
5/5
Excellent
Amelia
10/12/2023
I would definitely stay here again.
1/5
Ian
10/09/2023
Down the pan, or not in this case.
I paid out over £500 for a one night stay including breakfast and there was one major problem that went unresolved and knocks back the several good issues. For that kind of price I do not expect to have to flush the toilet every time using the liner from the waste bucket and water from the bath.
The issue was reported to the front desk and was to be looked out while we were out for the evening but nothing happened.
This totally overshadowed the great staff in the restaurant and concierge area and the quality of food at breakfast. From a dining perspective there are better choices within a couple 100yds.
5/5
Excellent
Edward
10/06/2023
We loved the very friendly staff and the waiters and the quiet of the room and the wonderful location and very helpful concierge with our sightseeing advice and transportation help.
5/5
Excellent
Frances
10/02/2023
Great hotel in an excellent location. The room was huge compared to other similar hotels, and the staff were friendly and helpful. Walking distance to all the key sights
3/5
Steven
09/26/2023
Overpriced for what you get. Coffee in the room but not in the lobby. Funny that you pay so much more but you guys go cheap on the little things. Only stayed here to avoid a transfer to tour.
4/5
Good
Job
09/24/2023
Everything was great except our mini refrigerator didn’t work so we could keep drinks cold
5/5
Excellent
Karen
09/17/2023
Great last minute one night stay! Very accommodating & friendly staff!
5/5
Excellent
Larry
09/12/2023
Room was very nice and comfortable, very clean. Staff were professional and helpful when needed. My complaint is the additional "Boston service fee" I received. $80 a day for "faster" internet, $10 food credit (if I order food there) and a free cup of clam chowder, is ridiculous and unwarranted. That reason alone will keep me from staying there again.
4/5
Good
Verified traveler
09/12/2023
Had to book a last minute hotel to travel from Boston by train after a flight cancellation. This hotel is within easy walking distance to South Station. Hotel waived the resort fee at my request.
4/5
Good
Edward
09/11/2023
This is our third stay at this hotel while our soon is attending College in Boston. Our only beef with this room was very little closet space: the hangup area was about 15" wide (no kidding). The room could easily have accommodated another 24-36" of hang-up space without substantially altering the floor plan. Don't get it. =E=
5/5
Excellent
Camila
09/11/2023
Great
4/5
Good
Kathleen
09/10/2023
Liked the area
4/5
Good
Joseph
09/05/2023
Nice hotel within walking distance to everything.
Great hotel in downtown area. Only minor complaint was that they did not clean our room every day as requested. Other than that, pretty solid hotel and would stay again.
5/5
Excellent
Nallely
09/04/2023
Excellent, friendly staff
5/5
Excellent
Angela
09/04/2023
We liked that the Hyatt was walkable to many sites like Boston Common, Quincy Market, the start of Freedom Trail. It was so conveniently located to the metro station.
5/5
Excellent
Esmenia
08/29/2023
Staff was very welcoming and very helpful. Will definitely stay here next time I visit.
4/5
Good
Ruben
08/28/2023
I did not appreciate the added daily fee.
4/5
Good
Sara
08/27/2023
Perfect location…. You can walk to around the town
4/5
Good
Daniel
08/27/2023
Convenient
4/5
Good
Richard
08/26/2023
Property is 4 star area is 3 star street derelicts l--homeless that have mental issues screaming at pvisitors or Students isnt a Good Life
3/5
Suma
08/25/2023
Upon check-in, we were asked by the gentleman at the front desk if we wished to have daily housekeeping services to which we answered yes. However, after returning to the room each evening, no housekeeping was done. Very frustrating.
5/5
Excellent
Roberto
08/18/2023
Amazing service. Clean and comfy rooms. Walkable location. You feel pampered at the Hyatt!
3/5
Verified traveler
08/14/2023
Not worth the money
When we arrived there was still a used breakfast tray from the prior guests outside our door. Also, after paying over $400 for just one night, an additional $30 "destination fee" and $60 for parking is extremely excessive.
4/5
Good
Ban
08/14/2023
Hotel was.centraly located, we walked everywhere
4/5
Good
April M
08/13/2023
$30/day destination fee!? It’s a hotel, I’m a traveler; of course, there’s a destination. But I don’t understand the fee. This is in addition to the hotel tax you’re charged when booking the room. Certain amenities are expected to come with a nice hotel. Wi-Fi, pools, restaurants, bars; I thought these were covered with the hotel tax. It seems like double taxation for the same features. The hotel was nice, the location was great and the staff was great, but that’s what you expect from a 4/5- star hotel. The fees are so unnecessary. It’s price gouging. For that reason I can't give it a 5 star. I spent $60 extra for no extras.
5/5
Excellent
Dennis
08/12/2023
We were in town for a show and were able to walk to the venue. Very convenient.
5/5
Excellent
Ian and Penny
08/08/2023
It was a nice hotel
5/5
Excellent
Karen
08/08/2023
The staff at this property were both helpful and friendly. The hotel is located near dinning options and very convenient and central for sightseeing.
5/5
Excellent
Maria
08/07/2023
Wonderful stay! Close to everything! Clean & comfortable. Excellent & friendly service
5/5
Excellent
Vincenzo
08/06/2023
Friendly staff
2/5
Stacey
08/01/2023
Overpriced underwhelming
Overpriced accommodation for a very average outdated property. I have stayed at much nicer hotels for less money.
5/5
Excellent
Adrian
08/01/2023
Really convenient for Boston. Staff were friendly and helpful. Rooms clean.
5/5
Excellent
Jenisse
07/31/2023
very nice and clean
5/5
Excellent
lori
07/30/2023
Very nice
3/5
Jordan
07/25/2023
Not worth the nightly rate plus fees.
First off, and I wish I had read through more reviews, but they charge a "destination fee" nightly. As if they're a resort offering much more than just a bed and a bathroom. You aren't made aware of this until you show up. Secondly, the hotel was surrounded by homeless, and drug addicts were often present in the hotel. We had a couple hop on the elevator with us that were clearly on something, and pressured us to use our key card to get them to the floor they wanted.
Thirdly, the bed in the room is quite hard. Really not very comfortable for a $500+ "four star" hotel.
Fourth, we were going to go to dinner at the in house restaurant. We got there and there was only one other couple, nothing in the buffet trays, it looked like they weren't even open. We went down to the road to a restaurant. We did, however, have breakfast in house one morning of our stay. $64 for two for a buffet, which had cold food and not a very big selection.
To top this all off, checkin is kind of confusing. The hotel has a lower lobby with a concierge desk, but you need to go upstairs to the main reception desk to check in. It seemed a lot of arriving guests were confused because of this as well. Personally, I wouldn't stay again. Plenty of other options downtown that would provide a better stay.
5/5
Excellent
Jose Enrique
07/22/2023
Very nice staff and easy to get around.
5/5
Excellent
Benjamin
07/20/2023
Great! Offering of "free" breakfast buffet was a great option for our family
5/5
Excellent
Jossie
07/19/2023
Great
5/5
Excellent
Zoe
07/19/2023
Hotel itself excellent. In city center and felt very unsafe, lots of homeless people shouting abuse at you and scary
2/5
Donald
07/11/2023
Tired. Bathroom fixtures falling off the walls, broken bathroom doors, chipped tile. Room lighting fixtures hanging off the walls. Filthy lampshade. No room service. The “all day dining” isn’t, with a big gap in the middle of the day when no food is available. Not worth the rate charged.
4/5
Good
Richard
07/10/2023
Please be more upfront
Hotels.com should have a way to list all extra expenses when quoting a price. $58 on-site parking and $30 a night “destination fee”. All disclosed in a timely email one day prior to our stay. No time to book elsewhere. Great staff and location!
4/5
Good
William
07/09/2023
Great location. Many, many sights are within easy walking distance. Staff from front desk, concierge, porters, cleaning people, and restaurant staff was outstanding. Small nits were complimentary water (with fruit) in lobby was empty half the time (but delicious when filled), and a wake-up call we requested one day was never received.