5/5
Excellent
Douglas
02/01/2024
Just what we were looking for. Close to everything but just enough on the fringe to not be in the middle of the all the crowds. Great views of the area and ocean.
4/5
Good
Marie
01/29/2024
No eatable food on property . Worst hamburger ever. Coffee in room ok.
4/5
Good
john c
01/29/2024
We really enjoy our stay. The staff was absolutely top notch. The location was convenient to everything we needed and desired. We look forward to returning later this year.
3/5
Britney
01/29/2024
Three of the soap bottles were empty when we arrived in the room, and there was no drinking water so we had to wait around 30 minutes before staff were able to bring us some. The AC broke, and the TV was not working. I found rings i had placed on a bathroom shelf to be on the bathroom floor after room service came through. One of our garbages was not taken out after cleaning and no bag replacement. They no longer have free coffee which is one of the main points on expedia.
Otherwise it was nice!
5/5
Excellent
Patricia
01/23/2024
The Romer was very nice for the price.
We had a few minor problems and the staff fixed them immediately. Everyone was very friendly.
The room was clean and in a great location.
Only complaint was there was only one sheet on the bed and a comforter. We would have liked to have a second sheet below the comforter.
5/5
Excellent
Samantha
01/19/2024
Awesome hotel
This hotel is amazing! Recently renovated, the condition of the rooms and lobby were fantastic. I appreciated all of the extra offerings (nightly reception, breakfast, local discounts). This hotel is conveniently located in walking distance to Waikiki restaurants and shops without being right in the middle of the crowded madness. Staff was super friendly and helpful throughout our stay. I will definitely stay here again when I am back in town!
3/5
Dina
01/16/2024
I liked the room size, and when we requested stuff the staff was prompt and polite .
Didn’t like the fact that we had to keep asking for things . The lady who cleaned the room did an ok job cleaning . She didn’t clean the bathroom well or refill the shampoo and conditioner or add toilet paper . The table station that had the water kettle lacked an electric outlet. A microwave wld’ve been convenient. The hotel being near a busy street was a bit noisy . Especially when the balcony door was open.
2/5
Verified traveler
01/16/2024
They open your door with no permission!
I’m only giving two stars because the valet guys and the guy that works at the coffee cart were super friendly and nice. The rooms were also pretty new and very clean. What ruined our trip was that twice a maintenance guy tried opening our door with his key to fix something but both times he had the wrong room. The first time me and my husband were naked and we said hold on but he must’ve not heard us and he opened the door. I had just enough time to put something over me and my husband grabbed his towel. Then the next day same thing! I was changing and my husband in the shower and he did not hear me say wait which I yelled this time and he opened the door! I was so upset! Luckily this time I had the lock latch over the door so it didn’t open all the way but I still saw his face and I screamed. The door made a loud slamming noise because he opened it hard and it the latch caught it. What is wrong with these people!!! Besides this, when we checked in and got to our room there was only maybe 1/3 of toilet paper left on the roll in bathroom and no spare. We didn’t realize this until husband did #2 and we had to wait for housekeeping to come to bring us toilet paper. We asked for 3 rolls to cover our trip but they brought us one. Every sound throughout the night I was scared someone would open our door. Despite how clean it was in the room, I will never stay here again. We called front desk to report it and they said they were sorry and would look into it but never got back to us
5/5
Excellent
Jaime L.
01/16/2024
Room was tiny but very cozy and clean. Had a great time
5/5
Excellent
Kevin
01/14/2024
Checkin was very easy. Our flights were delayed which caused us to arrive about 12 hours late. The night managed got us checked in quickly and allowed us to check out later so we could get about 5 hours of sleep.
2/5
VEDAD
01/04/2024
This is NOT a resort but they charge $50 resort fee. It is bate and switch tactic. A bit lower price but they add resort fee that is very high at the check in
4/5
Good
ZHU
01/03/2024
Lovely staff and convenient location. Facilities are a little bit old but the price was great. Quite some noise in the early morning though
1/5
Wajma
01/02/2024
It was terrible, my family has never been treated so terribly in outlets entire lives. Our credit cards are not working because of this place and we’re stranded. Need help
3/5
Judith
01/01/2024
Nicely furnished; great location; short on service
Good location, bed and bathroom and excellent valet service for car (although quite expensive). Nice, eclectic, warm lobby and outside areas and interesting books to borrow. Downgraded overall due to lack of interest or responsiveness to our complaints re lack of vacuuming in hallways. Some housekeeping shortages of coffee and towels and missing breakfast menu items, like avocado for avocado toast.
3/5
Jian
01/01/2024
staff are very friendly, but parking is valet only and there is a $47 valet parking fee per day, plus the resort fee, expect to add $100 to your room rate
5/5
Excellent
Ellad
12/31/2023
Had an amazing time!
Great location, great and friendly staff, honestly would book again and highly recommend booking with the Romer Waikiki!!
5/5
Excellent
Lin
12/29/2023
Newly renovated, convenient location
4/5
Good
Harold
12/27/2023
Property was very lovely. Halls were a little less desirable for such a pretty place. Front desk help and concierge wer amazing. We booked for 2 adults and 1 child in a kingvroom, so I wish they would've asked us to or caught that. Our 11 year old had to sleep on the floor. There wasn't any toilet paper in the bathroom, or towels and there was a hair on the toilet. We just asked for what we needed and wiped the toilet down. They brought us what we needed and gave me complimentary advil for my pounding headache after traveling for 20 hours. Also there vare NO shuttle services. This property is 8 miles from the airport but with traffic is a 20 minute ride. Our taxi for one day to the hotel was $70. And the airline put our luggage on the later flight than us so my husband had to pay an uber to go back to the airport and then back to the hotel which was another $80 total. We only stayed one night because we just had to fly to Honolulu before going into our final destination in Hawaii. So for our 20 hr stay in Honolulu we spent $600. I think it would be a great service to have an airport shuttle! Overall the property was fine. Its loud outside and our only "complaint" was our AC didn't work on the day we were checking out. We probably wouldn't stay here again since other chain hotels are probably comparable and cheaper.
5/5
Excellent
Muhanad
12/27/2023
Great place to stay. Staff is very responsive and friendly!
4/5
Good
Kamalini
12/23/2023
Comfortable hotel, great check in experience. Staff were friendly and helpful. Good location.
5/5
Excellent
David
12/18/2023
Everything went great! They were friendly and responsive. Room was small but clean and comfortable. The areas to chill were cool. Pool area was nice. Exercise room could use more equipment. No way to do any pull down exercises.
For the price I was very happy. I would stay there again.
4/5
Good
Jasmine
12/17/2023
Me and my partner stayed at the Romer Ambassador for 10 nights and we very much enjoyed the property. The rooms were extremely modern and comfy. Also the most clean hotel room i’ve ever stayed in. As for the staff, they were lovely and helpful. There’s a great atmosphere in the lobby as there’s always soemthing going on, form live music, to little shopping stalls, to free alcohol and coffee. Overall it was in a convenient location too. Will definitely be staying here again when renting to Waikiki.
3/5
Bikal
12/14/2023
Parking is very expensive. No amenities worth payment of resort fee. Parking should be included in resort fee itself.
4/5
Good
Stephanie
12/07/2023
The food and drinks served at the pool deck were fantastic and the service itself was great. I was disappointed though that there was no breakfast available at the hotel.
5/5
Excellent
Rebecca
12/05/2023
Great customer service. Professional staff. Friendly, welcoming and kind. Really nice experience.
4/5
Good
Xiaowen
11/28/2023
Good location and clean!
5/5
Excellent
Yashvi
11/19/2023
The ambassador - an underrated gem
The hotel is the perfect location with all the things you'd need during your stay. It's close to both the waikiki beach and strip and not far from Ala Moana. It includes a pool, a little lounge area downstairs with coffee in the morning and drinks at night. The staff is super friendly, will greet you each time you arrive or leave. Confused about where to go or what to do? The staff is knowledgeable and helpful. Even as we were checking out, they offered advice on places to go and things to do before our flight in the evening. The hotel has obviously been recently renovated and its been done beautifully, the bed was very comfortable, the bathroom was clean and modern. The views from the hotel are also gorgeous!
5/5
Excellent
Fredrick
11/12/2023
The room was exactly like the photos. Bed was soft and comfortable. The setup of the room was amazing. I would definitely stay again.
3/5
Jan
11/10/2023
The property was close to Waikiki, walking distance from the beach. Location is nice.
What I didn't like was the termite dust by the door jam in my room.
5/5
Excellent
Gabrielle
11/05/2023
Easy check in and very friendly & helpful staff loved it!💯
4/5
Good
Daniel
10/26/2023
Vacation stay review.
Overall it was a really good stay. I only wished i had known about the incidental charges earlier on so that i could've budgeted for them even though they are refunded at the end if not used. The staff was very friendly and professional. I would definitely recommend this facility to stay at.
5/5
Excellent
Jill
10/24/2023
Loved this hotel. The decor is fresh and fun. Service was exceptional.
3/5
Beverly A
10/20/2023
Check in time was different from Internet . Staff said they would call when room available and they did not. Was not able to access ice .Had to ask for room to be cleaned
3/5
Verified traveler
10/18/2023
Newly open, super nice staff and nice redo of a property overall. Open air lobby is a mix of mcm & coastal vibe with lots of space to hang out if you choose- think Ace PS meets Capri Ojai . Lobby service by outside biz was a disappointment though- lost the special touch the actual staff had. Make a serve your self coffee bar with aloha spirit donation until the restaurant is ready vs someone doing crossword puzzles looking like it’s a hassle to pump a coffee that you’re charging a guest $5 for. Plastic wrapped pastries when Dean & Deluca and the amazing Goofy’s are a block away. Have your Romer staff host the evening lobby pour and search out Hawaiian breweries like Ola to create a special vibe found only within your lobby. Looking forward to coming back when the restaurant is open and they find their groove and expand on the neighborhood vibe …
5/5
Excellent
Susan
10/17/2023
The staff were so friendly and kind! They made the stay extremely good!
5/5
Excellent
MICHAEL
10/17/2023
Everyone was very friendly and helpful
3/5
Gayle
10/13/2023
This hotel is under major renovations. Our room was completely renovated but the safe was not operational because they are new and not activated. There was no coffee in the room; restaurant not open, including the bar. Workers everywhere as they try to finish the upgrades. We had the backside- so at 5ish every morning a rooster (next door) did its daily call. The pool is good overall, but no drinks, etc. once complete, this will be a comfortable stay.
5/5
Excellent
Phool
10/13/2023
Excellent service
5/5
Excellent
Jonathan
10/10/2023
The entire experience at this Hotel was very pleasant, from the staff, the location & our room.
4/5
Good
Tomoyoshi
01/01/2024
午前中に到着したが、すぐにチェックインさせてくれて感謝しています。
部屋は広く、テレビも大きく、トイレ・バスルームも広く清潔感があり快適でした。
ただ、浴槽の栓が壊れて、少しダメージを受けました。また、エアコンがうまく動かなくなっていました。
なお、１階で冷たい水を補充できるようになっているのがよかったです。
5/5
Excellent
Miikka
12/18/2023
Comfortable stay and great value for money
We had a great stay at Romer. It's good value for money. The hotel is in great condition, recently renovated. Room was spacious, bed comfortable, good AC, big bathroom and nice views from the balcony. The pool area is nice and staff extremely friendly. The location might not be the best, but in the end of the day everything is within walking distance on Waikiki so we didn't mind the walk to the beach and restaurants. Can definitelt recommend and looking forward to coming back!
5/5
Excellent
Taehyeong
11/14/2023
다음에 또 오고 싶은 곳
호텔이 리노베이션하여 재탄생한 직후라 정말 깨끗하고 만족스러웠습니다. 같이 갔던 우리 아이들도 좋아했습니다.
5/5
Excellent
Javier
10/28/2023
Todo bien
5/5
Excellent
Maya
10/23/2023
Nice place, nice people
5/5
Excellent
Isabel Lomelí
10/13/2023
Excelente muy buena atención