Woke up to constuction and power tool noises at 8 am. Other than that a pretty decent hotel
We used our free from Hotels.com and were given a room that had a broken dresser (we had to use a hanger to keep the drawer shut), no coffee pot (even though there were pods), and heat only in the bathroom (that sounded like a lawnmower). Don’t let them put you in room 332. Such a bummer!
Overall, we enjoyed our overnight stay. We flew out early the next morning so the location was great.
The biggest complaint i had, the room was dark. Even with all the lights on, there wasnt enough light to read a paper without going into the bathroom.
The bed was hard as a rock. I know some people like that, but it would be nice to have one of tge two a little softer.
I would recommend it to anyone.
We travel to Kc twice a year to see my wifes doctor and they always have a nice clean quite room for us even sometimes without much notice. The staff is always friendly and helps us out with whatever we need to make our stay as good as possible. Thankyou.
The bathroom had an odor in one of the rooms, smelled like dirty mop water. Too much chlorine in the pool, it was cloudy. Beds were hard and uncomfortable. Teenage boys from a baseball team from down the hall kept banging on the doors, had to report them to the front desk. Refrigerator did not get cold. No tissue in one room and a little bit in the other. Old out of date furniture.
Really nice property I would recommend this place to stay. The breakfast however is hit or miss. Tuesday morning was hot and really nice this mornings breakfast was basically cold and they even ran out of hot coffee. They can and should do breakfast better.
Arrived to check in at 945 pm. There were about 2 people in the lobby and no one working. Someone had already called the manager of the property and that customer had been waiting 30 minutes. It was another hour before we were finally in our rooms
Clean and a nice hotel.
Everything is so clean. Modern furniture, nice decor. Excellent choices for breakfast. Overall it was a very pleasant stay. I’d go back again.
Staff very friendly.
We don’t often stay anywhere other than Holiday Inns and find that they’re clean, have comfortable beds and the air conditioner works well. But this one had hard beds, unwashed bathroom floors (sticky, spilled things, bathroom dirt in corners) but the worst thing was the air circulation… it was so loud and felt like cool, muggy recycled air and not fresh air from outside. Same as down in the lobby, poor air quality, muggy and stale.
My wife and I experienced problems with AC noise in our 1st room. The staff moved us to a new room and it was just as bad. The staff acknowledged the high noise level but said they had no other rooms. I ask for an rate adjustment and they agreed. We turned the AC unit off so we could sleep. But at check out, they said it could not be done since the room was prepaid.
My son forgot his Nintendo Switch in our hotel room, the world was ending and he was tore up about it. Thank you to housekeeping for finding it, to the gentleman at the front desk for keeping it safe and to the WONDERFUL manager Lavetta for getting it shipped back to us! Awesome staff and nice hotel. Highly recommend!!
Bathroom smell was terrible. It was like something died in the room.
Second choice that was the best choice.
Moved to this hotel after staying at another one the night before that I did not like. Found the staff to be very friendly and helpful and the room was clean.
The breakfast was good and definitely provided a base to start the day with and I would absolutely stay there again on my next trip to Kansas City.
Clean and cool. Nice people.
The staff was exceptionally helpful and welcoming. Young lady at desk served you with a smile and went far and beyond to make sure we had everything we needed. Check out gentlemen men was very accommodating as well. Room was good and clean. They need to replace the chairs in the conference room we were in to the right as you come in the door, they are horrible. Other than that it’s very nice, close to airport and eating places.
I earn free nights and a great free breakfast!!
Good breakfast and clean hotel
Very nice place to stay!! The check in lady was so nice and pleasant! Love the shuttle to the airport..
Hotel was very clean and bright.
I got charged twice for a room and was told 3 days ago I’d hear from a manager with in 48 hours. Super frustrated with customer service as they gave me false information instead of helping me resolve the issue immediately.
The front desk staff that checked me in was rude
Air conditioner was as loud as a freight train. Fridge was warm. Some of the furniture was beat up. No restaurants in walking distance. Too many other options at this price range in the area to stay at again. But the desk staff was friendly and they offer a free airport shuttle.
I booked this property for a family of 7 requesting adjoining rooms. We chose it because it had a shuttle to the airport. Never told it was limited. Not enough room on 4am shuttle and had to pay double for an Uber. Also No adjoining rooms available. Really poor representation of actual amenities.
Wonderful room. Great soaking tub.
Staff were courteous and the continental breakfast was tasty.
Tricky to see where to turn i behind another hotel
Needs better signage
It was close to the airport. Easy to get to parking was close to the hotel. The inside was not as clean as it needed to be whether it be in the rooms, hallway or lobby. The sink in my bathroom. Did not drain well.
Holiday Inn is my family’s go-to hotel chain. We have yet to be disappointed with the chain or the service by the staff.
Very nice place easy access parking
The breakfast was not ready (except for cereal and hot muffins) at specified time 0600 hrs. Most of the hot items were not hot when it was put out on counter. It appeared the omelets was left over from day prior and was cold.
Friendly staff, rooms need a refresh
Room could use a refresh. Carpet was dirty with stains. Walls scuffed and furniture quite beat up. There was also visible debris on the carpet that could easily have been cleaned up. Unsurprising though as the friendly staff seemed harried and could use some extra help.
Overall a good stay, but I had to wait for a shuttle at the airport for 45 minutes because they sent their driver to Sam's Club. (Per the driver, he was instructed to pick up items at Sam's, and that is the reason for the delay. Even though the phone operator told me that it was because they were sharing the shuttle with another area hotel. Not only did I wait for 45 minutes when it should have been a max of 15, but I was also lied to by the person on the phone as to the reason.)
If I could post pics, I could show you the nasty dirty toilet we found, and dried food on the wall by the couch. I was going to call the front desk, but our phone didn’t work. I went down to the front desk and the lady gave me three rooms to check if they were clean. Who, by the way, after reading my Christian shirt, told me the earth is flat. I asked the guy helping out if she was kidding and he said she is dead serious. Yikes! One of the rooms also was occupied. The last one we stayed in because it was clean but a little cold. We soon found out the air conditioner didn’t work properly and that was why the room was cold. We just turned it off and went to sleep. We had an early flight to catch. We’ve stayed several times at this hotel and never experienced anything like that. I’m leery now about staying again.
Pillows were extremely uncomfortable. Suggest you bring your own. Like sleeping on the mattress. Head sunk right to the mattress. Also, they did not clean the room. We stayed two nights. Had to get extra towels.
We had a nice time. Everyone was so nice. And the place was clean. Pool and food areas are clean, food was good for the contenental
The property states no pets, except service animals...one of the reasons we chose it. A lady comes to the breakfast area with a little dog, sets it on the chair where it lays its chin on the table as she eats...this is not a very sanitary thing to do, i think if you let them in, hotel staff needs to prevent that sort of thing from happening. There are those of us with allergies to pet dander, and also not finding a dog with his chin up on the table a very appropriate appetizing situation.
No hot tub. Cable and wifi was down the entire time. Paid almost $300 to sit in a room and stair at the wall in boredom. Had curly pubic like hairs in the bed sheets and in the bathroom. Never again. Staff could care less.
Great staff and great location but the room smelled like cigarettes.
We had an outlet next to bed that did not work. So no light and no charging phone next to bed. Drawer in dresser would not stay closed.
Quiet great location to airport and some shopping
Dingy, burnt out light bulbs mold in shower poor mattress-literally squeaked when you sat in it- springs. Garbage by front door over flowing. did not eat because of the lack of cleanliness
airport shuttle available in the wee early morning! Breakfast included! Safe, clean, easy to find. If you drive, you are close to a couple of shopping centers (walmart, target, home depot, a few local restaurants and chains). Affordable price, felt safe for me traveling by myself.
The lady who checked us in at the front desk was so professional and friendly. It's unusual to received courteous service like that anymore, and it set the tone for our entire visit.
I will never recommend anyone to stay here. TERRIBLE staff.
Bed was hard, they need softness in the towel. Room was clean and quiet. Breakfast was so so nothing great.
When I checked in the front desk person was not friendly. Didn’t smile. I had to ask about breakfast. The drawers in the dresser would not stay shut. I hit them in the middle of the night. Breakfast was great. Staff in the morning was very nice.
Was double charged for our stay at the property. Paid through Expedia and arrived was charged by the hotel. Both were charges not pending.
Wonderful shuttle driver, very friendly front desk, clean and comfortable
The amount of room in the actual room. Not cramped
Nice, clean, and very friendly
Hotel was fine. A little pricy. But how the heck does a HIE not have cinnamon rolls for breakfast?!?
The TV did not work, front desk was not helpful on solving the problem. No TV program in the room. The night stand between the beds would not stay shut no matter how many times we shut it.
Clean and friendly people
It was very nice. Hot tub would have been nice. Water in the shower a little hotter
From the start we had a terrible experience with the front desk staff. I had called earlier in the day to ask for early check in, which was approved. We arrive 20 minutes before regular check-in, and before I can tell her that I had called about early check in, she tells me "Check in isn't until 4." Once I tell her I had called, she checks for a room that's ready. Mind you, her attitude is terrible this whole time. She hands me keys and says, "I pray this room is clean. Because I don't know which ones are and aren't," and proceeds to show me a list of 15 rooms that are marked dirty.
We go to the room, and it was clean. However, there's not TV remote (not a big deal), and the smoke alarm is beeping.
I went down and asked if someone could change the battery so it would stop beeping every 5 minutes, and she said she had no idea how to do that, or where the batteries are. She then asks her coworker (who isn't clocked in yet, was just in the lobby), and his response is, "I'm not on the clock until 4:30, you have to do your job."
I understand not wanting to start work early, but your coworker is helpless and you can't take two minutes to help?
The process to find the correct battery takes 20 mins, and I have to replace it myself.
The staff's attitude from the beginning set a sour tone for everything to follow. At that point, I wouldn't book again just do to the incompetent/poorly trained /unhelpful staff.
The beds were terrible, and we could hear the child above ALL night.
Friendly staff, very clean and nice updated/modern facility!
Easy location and parking - fair price.
Room wasn’t cleaned.
Hair in bed. Like. A lot.
Front desk was super-disorganized. Took 20 minutes to check in, even with everything squared away on my end.
“Weird” $25 charge at check-in. Not listed in Expedia receipt either. Fee to cover unforeseen theft or damage?! Really?
Items in trash, and used soap and shampoo in bathroom.
Very disappointed. Stayed here 10 years ago, not the same place.
I stay in several hotels a year. I don’t have the highest expectations, but this was ridiculous.
The heater made way too much noise. What’s the deal w having to use my key card to turn the bathroom light on??
Extremely happy with the experience especially with the hotel manager who is wearing so many hats and yet loves her job. Extremely professional and personable!
Computers down at check in. Staff was slow at getting people checked in because they were busy highlighting on papers where future guests would need to write their information instead of waiting on the guests waiting. The juice machine was briken at breakfast whicheant there was no water available either. I mentioned it to the frint desk. The girl simply shrugged her shoulders. Very unprofessional.
When we got there they couldn’t find our reservation. And then they charged my credit card when I had already paid on hotels.com with a gift card.
The beds were dirty and sheets stained. The tub in one of our bathrooms was dirty. One room smelled like smoke despite being a non-smoking facility. The staff really couldn’t have cared less when we brought this to their attention.
Bed was rock hard, no remote for tv and was told to get one at desk, breakfast not ready at 7:00am and then did not bring out enough for even half of guests to eat and then only 2 selections. Will not stay again.
Very nice hotel!
We booked this for a Sunday night stay for the Carrie Underwood concert. The hotel was very nice. It was clean and quiet and the rooms were very spacious. We'll definitely stay here again.
Early evening check in I think there should have been more people working . Girl at the desk was very busy . Otherwise everything was very good .
I love the place in the room
everything was great
Hotel was nicely kept up. Good spread for breakfast.
Be aware of this location. I was traveling with a trailer and they broke into it and stole my most valuable items and the hotel claimed they were not responsible. Not a safe area I would not stay here.
Great about accommodations with shuttle!
Room was nice. Breakfast was so good. Bed was a little hard, but overall a great stay
Very clean.Staff very courteous
Air Conditioning in room was very loud. Hard to sleep when it was running. Breakfast was lacking, Hard fried eggs, turkey sausage like cardboard. we didnt eat hardly anything.
Great lay over.
Clean, but HARD MATTRESSES
The hotel is nice, but the beds are VERY HARD! Would have probably been better sleeping on the floor!
My flight had been cancelled and I was feeling very nervous being in a strange city all alone. I called the hotel and the manager on duty was absolutely phenomonal. She told me the shuttle driver would come pick me up and they would get me in a room earlier than the normal check in time. The driver was kind, friendly and truly put me at ease. The room was clean and all of the staff were considerate and friendly. The next morning I enjoyed a warm breakfast and was on my way back to the airport with their shuttle. I cannot say enough good things about the staff and this Holiday Inn Express. Thank you!!
Good stay and comfortable. Need to fix toilet so it is not making the loud noise that sounds like fog horn for 10-15 seconds after each flush. Room 409!
Friendly staff - helpful
Breakfast a plus
Only downfall was they ran out of bath towels
Great staff! Nice hotel and breakfast! Rooms very clean!
friendly staff breakfast was average room was clean
Everything was great!
Very easy and friendly check-in process. The front desk staff was amazing and so welcoming, addressing all our questions.
Room was late from cleaning
Not the best
There was water damage in the bathroom. Had a musty smell to the room. Did not get any service in the room to clean it. Disappointing stay.
Breakfast was lacking
Not worth the money
I was extremely disappointed in the fact that the air conditioner in the room was noisy and never cooled down below 75. It had been a hot day and the room started out at 80, went up to 82 even thought the air conditioner was constantly and I mean constantly running. I’m not a fan of putting my hotel card onto a device on the wall to turn the electricity on. For what the room costed, I will never stay there again. I did let them know at the desk that I didn’t think the air conditioning was working right and then went out to dinner hoping that they would at least check it. When we got back there was a room a couple of doors down that was open and a fan was blowing in. There was not an option to change rooms as the hotel was booked up. Breakfast was meh…..The staff however was courteous and friendly.