4/5
Good
Daniel
04/20/2024
Shouldnt require written part to review after i already checked all the stars
4/5
Good
Bryant
04/14/2024
Overall decent stay. Bath tub does not drain properly.
5/5
Excellent
Diane
03/30/2024
The hotel was great. Rooms clean and modern. Staff nice and helpful. Disappointed airport shuttle didn't run all hours. Missed the shuttle service by 15 min. due to needing to be at the airport at 3:45a.m. The drive to the airport was easy and took just 5 min. Parking lot is well lit and plenty of parking.
5/5
Excellent
Nykole
03/15/2024
I loved all of the updates to the hotel and the provided Dove products were wonderful.
5/5
Excellent
Larry
02/15/2024
I don't like being asked to rate the experience before the experience is complete. Stop doing that. It's highly inappropriate to ask people how their stay was at the beginning. So far everything is good.
1/5
Verified traveler
02/12/2024
Would not recommend.
Room was filthy and had a broken lamp that was just shoved to the side, wall were dirty and the beds were extremely hard and I’m usually a person that likes a firm mattress but you might as well sleep on the floor! We had a pull out sofa but there was no bedding for it in the room so we called front desk and they told us we had to come and get it from downtown ourselves. The breakfast was dried out and not good at all.
4/5
Good
Joshua
02/05/2024
Hotel is renovating, very quiet, bed was uncomfortable, really good breakfast, easy on and off the highway access, easy to Zona Rosa and shops at boardwalk, and straight shot to Starbucks
5/5
Excellent
Carrie
02/04/2024
Nice property will stay again
5/5
Excellent
Jared
01/21/2024
No issues with the property. The lady that checked us in was a hero. Now Expedia on the other hand was a nightmare. They charged our card but didnt send the confirmation to the hotel. We had to do virtual messaging and Expedia hung up on the hotel. 45 minutes for someone to fix it. This was all Expedia fault. Telling her that we did a no show. Thankful the staff faught for us.
5/5
Excellent
Kelly Ann
01/21/2024
We were able to check in early which was very accommodating
5/5
Excellent
Jaime
01/19/2024
The shuttle service to the airport was convenient, and the driver couldn't have been nicer or more helpful.
1/5
Xavier
12/27/2023
Tv wasnt working properly.
5/5
Excellent
Brenda
12/20/2023
Wonderful Stay
Everything was great for this stay. Every person we encountered was very friendly and professional, the room was clean and comfortable, the breakfast was delicious, even the shuttle to and from the airport was good. I definitely recommend this property!
3/5
Chris
12/17/2023
The laundry facilities and gym and pool were all out of order or under construction
4/5
Good
Joseph
12/15/2023
Property was a standard hotel with friendly people
5/5
Excellent
Austin
12/10/2023
The hotel staff was nice and it was clean. I called before booking to make sure the pool was open (inside, winter time) and was told it was operational. When we arrived it was under construction — the hotel staff was apologetic and arranged for our kids to use an adjacent hotel property to make sure the kids were happy. Much appreciated and although there was initial disappointment it was quickly rectified.
4/5
Good
Colin
11/14/2023
Woke up to constuction and power tool noises at 8 am. Other than that a pretty decent hotel
3/5
Sara
11/12/2023
Disappointing
We used our free from Hotels.com and were given a room that had a broken dresser (we had to use a hanger to keep the drawer shut), no coffee pot (even though there were pods), and heat only in the bathroom (that sounded like a lawnmower). Don’t let them put you in room 332. Such a bummer!
4/5
Good
Judith
10/18/2023
Great hotel
Overall, we enjoyed our overnight stay. We flew out early the next morning so the location was great.
The biggest complaint i had, the room was dark. Even with all the lights on, there wasnt enough light to read a paper without going into the bathroom.
The bed was hard as a rock. I know some people like that, but it would be nice to have one of tge two a little softer.
I would recommend it to anyone.
5/5
Excellent
Sonia
10/16/2023
We travel to Kc twice a year to see my wifes doctor and they always have a nice clean quite room for us even sometimes without much notice. The staff is always friendly and helps us out with whatever we need to make our stay as good as possible. Thankyou.
1/5
LaTisha
10/15/2023
The bathroom had an odor in one of the rooms, smelled like dirty mop water. Too much chlorine in the pool, it was cloudy. Beds were hard and uncomfortable. Teenage boys from a baseball team from down the hall kept banging on the doors, had to report them to the front desk. Refrigerator did not get cold. No tissue in one room and a little bit in the other. Old out of date furniture.
4/5
Good
Shane
10/11/2023
Really nice property I would recommend this place to stay. The breakfast however is hit or miss. Tuesday morning was hot and really nice this mornings breakfast was basically cold and they even ran out of hot coffee. They can and should do breakfast better.
1/5
Heather
10/11/2023
Arrived to check in at 945 pm. There were about 2 people in the lobby and no one working. Someone had already called the manager of the property and that customer had been waiting 30 minutes. It was another hour before we were finally in our rooms
5/5
Excellent
Linda
10/08/2023
Clean and a nice hotel.
5/5
Excellent
Juan
10/06/2023
Everything is so clean. Modern furniture, nice decor. Excellent choices for breakfast. Overall it was a very pleasant stay. I’d go back again.
5/5
Excellent
Ronald
10/01/2023
Staff very friendly.
2/5
kimberly
09/28/2023
We don’t often stay anywhere other than Holiday Inns and find that they’re clean, have comfortable beds and the air conditioner works well. But this one had hard beds, unwashed bathroom floors (sticky, spilled things, bathroom dirt in corners) but the worst thing was the air circulation… it was so loud and felt like cool, muggy recycled air and not fresh air from outside. Same as down in the lobby, poor air quality, muggy and stale.
5/5
Excellent
Doug
09/24/2023
Stay here
Nice
3/5
Mark
09/22/2023
My wife and I experienced problems with AC noise in our 1st room. The staff moved us to a new room and it was just as bad. The staff acknowledged the high noise level but said they had no other rooms. I ask for an rate adjustment and they agreed. We turned the AC unit off so we could sleep. But at check out, they said it could not be done since the room was prepaid.
5/5
Excellent
Cassandra
09/13/2023
My son forgot his Nintendo Switch in our hotel room, the world was ending and he was tore up about it. Thank you to housekeeping for finding it, to the gentleman at the front desk for keeping it safe and to the WONDERFUL manager Lavetta for getting it shipped back to us! Awesome staff and nice hotel. Highly recommend!!
1/5
John
09/11/2023
Stunk
Bathroom smell was terrible. It was like something died in the room.
5/5
Excellent
Paul
09/06/2023
Second choice that was the best choice.
Moved to this hotel after staying at another one the night before that I did not like. Found the staff to be very friendly and helpful and the room was clean.
The breakfast was good and definitely provided a base to start the day with and I would absolutely stay there again on my next trip to Kansas City.
5/5
Excellent
Paul
09/05/2023
Clean and cool. Nice people.
4/5
Good
Jean
09/04/2023
The staff was exceptionally helpful and welcoming. Young lady at desk served you with a smile and went far and beyond to make sure we had everything we needed. Check out gentlemen men was very accommodating as well. Room was good and clean. They need to replace the chairs in the conference room we were in to the right as you come in the door, they are horrible. Other than that it’s very nice, close to airport and eating places.
5/5
Excellent
Debra
09/04/2023
I earn free nights and a great free breakfast!!
5/5
Excellent
Martin
08/19/2023
Good breakfast and clean hotel
5/5
Excellent
Dawn
07/20/2023
Very nice place to stay!! The check in lady was so nice and pleasant! Love the shuttle to the airport..
5/5
Excellent
Thomas
07/19/2023
Hotel was very clean and bright.
5/5
Excellent
Daniel
07/19/2023
Nice
1/5
Payton
07/15/2023
I got charged twice for a room and was told 3 days ago I’d hear from a manager with in 48 hours. Super frustrated with customer service as they gave me false information instead of helping me resolve the issue immediately.
1/5
Gary
07/14/2023
The front desk staff that checked me in was rude
3/5
Steven
07/11/2023
Air conditioner was as loud as a freight train. Fridge was warm. Some of the furniture was beat up. No restaurants in walking distance. Too many other options at this price range in the area to stay at again. But the desk staff was friendly and they offer a free airport shuttle.
1/5
Carla
07/11/2023
I booked this property for a family of 7 requesting adjoining rooms. We chose it because it had a shuttle to the airport. Never told it was limited. Not enough room on 4am shuttle and had to pay double for an Uber. Also No adjoining rooms available. Really poor representation of actual amenities.
5/5
Excellent
Brittany
07/11/2023
Wonderful room. Great soaking tub.
5/5
Excellent
glen
07/10/2023
Staff were courteous and the continental breakfast was tasty.
4/5
Good
Frederick
07/08/2023
Tricky to see where to turn i behind another hotel
Needs better signage
2/5
Frances
07/01/2023
It was close to the airport. Easy to get to parking was close to the hotel. The inside was not as clean as it needed to be whether it be in the rooms, hallway or lobby. The sink in my bathroom. Did not drain well.
4/5
Good
Rhonda
06/26/2023
Holiday Go
Holiday Inn is my family’s go-to hotel chain. We have yet to be disappointed with the chain or the service by the staff.
5/5
Excellent
Luis
06/19/2023
Nothing
5/5
Excellent
Kimberly
06/18/2023
Very nice place easy access parking
3/5
Estrella
06/03/2023
The breakfast was not ready (except for cereal and hot muffins) at specified time 0600 hrs. Most of the hot items were not hot when it was put out on counter. It appeared the omelets was left over from day prior and was cold.
4/5
Good
Verified traveler
05/22/2023
Friendly staff, rooms need a refresh
Room could use a refresh. Carpet was dirty with stains. Walls scuffed and furniture quite beat up. There was also visible debris on the carpet that could easily have been cleaned up. Unsurprising though as the friendly staff seemed harried and could use some extra help.
5/5
Excellent
Bill
05/21/2023
All good
5/5
Excellent
Geovanny
05/20/2023
Great service
3/5
Jason
05/16/2023
Overall a good stay, but I had to wait for a shuttle at the airport for 45 minutes because they sent their driver to Sam's Club. (Per the driver, he was instructed to pick up items at Sam's, and that is the reason for the delay. Even though the phone operator told me that it was because they were sharing the shuttle with another area hotel. Not only did I wait for 45 minutes when it should have been a max of 15, but I was also lied to by the person on the phone as to the reason.)
2/5
Mario
05/15/2023
If I could post pics, I could show you the nasty dirty toilet we found, and dried food on the wall by the couch. I was going to call the front desk, but our phone didn’t work. I went down to the front desk and the lady gave me three rooms to check if they were clean. Who, by the way, after reading my Christian shirt, told me the earth is flat. I asked the guy helping out if she was kidding and he said she is dead serious. Yikes! One of the rooms also was occupied. The last one we stayed in because it was clean but a little cold. We soon found out the air conditioner didn’t work properly and that was why the room was cold. We just turned it off and went to sleep. We had an early flight to catch. We’ve stayed several times at this hotel and never experienced anything like that. I’m leery now about staying again.
3/5
Gregory J
05/07/2023
SOSO
Pillows were extremely uncomfortable. Suggest you bring your own. Like sleeping on the mattress. Head sunk right to the mattress. Also, they did not clean the room. We stayed two nights. Had to get extra towels.
5/5
Excellent
Jeanette
05/05/2023
We had a nice time. Everyone was so nice. And the place was clean. Pool and food areas are clean, food was good for the contenental
breakfast
5/5
Excellent
Verified traveler
05/03/2023
The property states no pets, except service animals...one of the reasons we chose it. A lady comes to the breakfast area with a little dog, sets it on the chair where it lays its chin on the table as she eats...this is not a very sanitary thing to do, i think if you let them in, hotel staff needs to prevent that sort of thing from happening. There are those of us with allergies to pet dander, and also not finding a dog with his chin up on the table a very appropriate appetizing situation.
1/5
Dean
05/01/2023
No hot tub. Cable and wifi was down the entire time. Paid almost $300 to sit in a room and stair at the wall in boredom. Had curly pubic like hairs in the bed sheets and in the bathroom. Never again. Staff could care less.
3/5
Sanray
04/30/2023
Great staff and great location but the room smelled like cigarettes.
3/5
Sara
04/30/2023
We had an outlet next to bed that did not work. So no light and no charging phone next to bed. Drawer in dresser would not stay closed.
4/5
Good
Candace
04/25/2023
Quiet great location to airport and some shopping
2/5
Andrea
04/25/2023
Dingy, burnt out light bulbs mold in shower poor mattress-literally squeaked when you sat in it- springs. Garbage by front door over flowing. did not eat because of the lack of cleanliness
5/5
Excellent
Mara
04/24/2023
airport shuttle available in the wee early morning! Breakfast included! Safe, clean, easy to find. If you drive, you are close to a couple of shopping centers (walmart, target, home depot, a few local restaurants and chains). Affordable price, felt safe for me traveling by myself.
5/5
Excellent
Sonja
04/20/2023
The lady who checked us in at the front desk was so professional and friendly. It's unusual to received courteous service like that anymore, and it set the tone for our entire visit.
1/5
Kaitlin
04/18/2023
I will never recommend anyone to stay here. TERRIBLE staff.
5/5
Excellent
Dwayne
04/13/2023
Nice stay!!
5/5
Excellent
Raul
04/05/2023
Great services!
1/5
Margo
03/31/2023
They put my reservation on the wrong month & day & would not fix or give a partial refund. I did not want to cancel, i wanted them to honor the correct date.
5/5
Excellent
Patricia
03/18/2023
Our stay
Bed was hard, they need softness in the towel. Room was clean and quiet. Breakfast was so so nothing great.
4/5
Good
Mary
03/13/2023
Great value
When I checked in the front desk person was not friendly. Didn’t smile. I had to ask about breakfast. The drawers in the dresser would not stay shut. I hit them in the middle of the night. Breakfast was great. Staff in the morning was very nice.
1/5
Mitchell
03/09/2023
Was double charged for our stay at the property. Paid through Expedia and arrived was charged by the hotel. Both were charges not pending.
5/5
Excellent
Brandi
03/04/2023
Wonderful shuttle driver, very friendly front desk, clean and comfortable
4/5
Good
Daniel
02/19/2023
The amount of room in the actual room. Not cramped
4/5
Good
Kizzy
02/19/2023
Nice, clean, and very friendly
4/5
Good
Jason
02/10/2023
Hotel was fine. A little pricy. But how the heck does a HIE not have cinnamon rolls for breakfast?!?
5/5
Excellent
Wilbur
02/03/2023
The TV did not work, front desk was not helpful on solving the problem. No TV program in the room. The night stand between the beds would not stay shut no matter how many times we shut it.
5/5
Excellent
Angel
01/31/2023
Clean and friendly people
5/5
Excellent
David
01/30/2023
It was very nice. Hot tub would have been nice. Water in the shower a little hotter
2/5
Nicole
01/22/2023
From the start we had a terrible experience with the front desk staff. I had called earlier in the day to ask for early check in, which was approved. We arrive 20 minutes before regular check-in, and before I can tell her that I had called about early check in, she tells me "Check in isn't until 4." Once I tell her I had called, she checks for a room that's ready. Mind you, her attitude is terrible this whole time. She hands me keys and says, "I pray this room is clean. Because I don't know which ones are and aren't," and proceeds to show me a list of 15 rooms that are marked dirty.
We go to the room, and it was clean. However, there's not TV remote (not a big deal), and the smoke alarm is beeping.
I went down and asked if someone could change the battery so it would stop beeping every 5 minutes, and she said she had no idea how to do that, or where the batteries are. She then asks her coworker (who isn't clocked in yet, was just in the lobby), and his response is, "I'm not on the clock until 4:30, you have to do your job."
I understand not wanting to start work early, but your coworker is helpless and you can't take two minutes to help?
The process to find the correct battery takes 20 mins, and I have to replace it myself.
The staff's attitude from the beginning set a sour tone for everything to follow. At that point, I wouldn't book again just do to the incompetent/poorly trained /unhelpful staff.
The beds were terrible, and we could hear the child above ALL night.
5/5
Excellent
Daniela
01/22/2023
Friendly staff, very clean and nice updated/modern facility!
4/5
Good
Patrick
01/03/2023
Easy location and parking - fair price.
5/5
Excellent
Tosha
01/01/2023
Na
1/5
Luke
12/18/2022
Room wasn’t cleaned.
Hair in bed. Like. A lot.
Front desk was super-disorganized. Took 20 minutes to check in, even with everything squared away on my end.
“Weird” $25 charge at check-in. Not listed in Expedia receipt either. Fee to cover unforeseen theft or damage?! Really?
Items in trash, and used soap and shampoo in bathroom.
Very disappointed. Stayed here 10 years ago, not the same place.
I stay in several hotels a year. I don’t have the highest expectations, but this was ridiculous.
Grossly disappointed.
4/5
Good
marsha
12/12/2022
The heater made way too much noise. What’s the deal w having to use my key card to turn the bathroom light on??
5/5
Excellent
Kevin
12/05/2022
Extremely happy with the experience especially with the hotel manager who is wearing so many hats and yet loves her job. Extremely professional and personable!
2/5
Colleen
12/03/2022
Computers down at check in. Staff was slow at getting people checked in because they were busy highlighting on papers where future guests would need to write their information instead of waiting on the guests waiting. The juice machine was briken at breakfast whicheant there was no water available either. I mentioned it to the frint desk. The girl simply shrugged her shoulders. Very unprofessional.
3/5
Melissa
11/29/2022
When we got there they couldn’t find our reservation. And then they charged my credit card when I had already paid on hotels.com with a gift card.
1/5
Denise
11/26/2022
Thanksgiving Disaster
The beds were dirty and sheets stained. The tub in one of our bathrooms was dirty. One room smelled like smoke despite being a non-smoking facility. The staff really couldn’t have cared less when we brought this to their attention.
1/5
Cynthia
11/22/2022
Bed was rock hard, no remote for tv and was told to get one at desk, breakfast not ready at 7:00am and then did not bring out enough for even half of guests to eat and then only 2 selections. Will not stay again.
5/5
Excellent
Jason
11/15/2022
Very nice hotel!
We booked this for a Sunday night stay for the Carrie Underwood concert. The hotel was very nice. It was clean and quiet and the rooms were very spacious. We'll definitely stay here again.
4/5
Good
DENISE
11/03/2022
Early evening check in I think there should have been more people working . Girl at the desk was very busy . Otherwise everything was very good .
5/5
Excellent
Karen
10/30/2022
I love the place in the room
5/5
Excellent
robert
10/24/2022
everything was great
5/5
Excellent
Janelle
10/22/2022
Great facility!
5/5
Excellent
Benjamin
09/17/2022
Hotel was nicely kept up. Good spread for breakfast.
1/5
Samuel
09/07/2022
Be aware of this location. I was traveling with a trailer and they broke into it and stole my most valuable items and the hotel claimed they were not responsible. Not a safe area I would not stay here.
4/5
Good
Susan
09/06/2022
Great about accommodations with shuttle!
5/5
Excellent
Jill
09/05/2022
Room was nice. Breakfast was so good. Bed was a little hard, but overall a great stay