4.5/5 Excellent
984 reviews
Amenities
4.4/5
Cleanliness
4.6/5
Comfort
4.5/5
Condition
4.5/5
Neighborhood
4.8/5
Service
4.5/5
Recommendation
76.1/100

Most Recent Reviews

5/5 Excellent
Hotels.com verified review
Yonatan
01/31/2024
grate hotel
a nice hotel in the middle of Waikiki beach, all was close and the beach is about 10 minutes walk. the stuff was friendly and helpful, the restaurant was amazing and the breakfest was the best value for money I ever had !
1/5
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Anuj
01/15/2024
What a terrible property. Starting with the check in (which was a disaster) to the whole property. The pictures are such a wrong depiction of the property, it is a very small property. Beds are super uncomfortable, one of the worst Marriot properties. Autograph collection is the worst name!
5/5 Excellent
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Martin
01/07/2024
Perfect!
What a really cool, relaxing, comfortable and well situated hotel, right in the heart of Waikiki!
5/5 Excellent
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Ethel
12/31/2023
The Laylow
This place is the best place to go shop, right next to awesome little places to eat and the beach is not far away.
5/5 Excellent
Expedia Group verified review
kendra
12/16/2023
We are very glad to have chosen the Laylow for our stay. The location was perfect, with many shops and restaurants next door. International Marketplace is literally right next door. It’s a short walk to Royal Hawaiian and the beach. Our room was clean; amenities were fantastic with free shave ice every day, and a basket of goodies upon arrival to the room (flip flops, snacks, water bottles, a rubber duck, postcards). We loved our stay and wished it was longer. Your search is over- just book it already!
4/5 Good
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Steve
11/18/2023
Needs a serious remodel or make over
5/5 Excellent
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Elvis P
11/07/2023
Well located in the middle of restaurants and shopping mall, excellent customer service cozy and clean rooms. Is my second time staying in Lay Low boutique and definitely will return in the future.
3/5
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Linda
10/23/2023
Unfortunately had a room facing the garage and generators which made sleep difficult. Amazing staff.
5/5 Excellent
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Liana
10/20/2023
Had a great stay! Nice amenities and relaxing feels in the lobby. The hotel has great extras included and the coffee bar was a great bonus
5/5 Excellent
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Melissa
10/20/2023
Highly recommend this place.
I highly recommend this place. It was super cute and well-decorated. The staff was very nice. It's a bit smaller than some of the massive hotels right on the beach, but that's what we were going for. We only ate at the restaurant once, but it was delicious. Great breakfast. The only drawback is that they only have valet parking instead of other options. But if you budget for that ahead of time, it's not a problem.
5/5 Excellent
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Casey
10/18/2023
This property was exactly as Id hoped
4/5 Good
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Max
10/06/2023
Convenient for what I needed
5/5 Excellent
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Katrin
09/16/2023
Everything was wonderful
5/5 Excellent
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Daniel
09/16/2023
We had to wait an extra hour for our room to be thoroughly cleaned but the staff were excellent at making us comfortable and giving us a free bar tab, overall excellent stay would come again.
5/5 Excellent
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David
08/28/2023
Everything about this property is top of the line. From the front desk staff to the beds in the room, everything is top notch. We will be staying here again when we come back to Honolulu.
5/5 Excellent
Expedia Group verified review
JOHN
08/13/2023
This is a great boutique hotel by Marriott the staff are super friendly and you are in the heart of everything dinning , shopping and about 5 minutes to waikiki beach we will definitely stay here again .
5/5 Excellent
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Rex
07/16/2023
The Laylow is definitely one of the better hotels in Waikiki. Modern chic and the staff are top notch from the front desk to the bar area. Spacious lounging areas and pool area. The gym is well equipped. The location is central Waikiki and close to the beach. I’ve stayed at many hotel in Waikiki and this is impressive. My stay was perfect!!!
5/5 Excellent
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Heather
07/06/2023
Our family has eaten at the hideout restaurant several times but this was our first stay at the hotel…I wish we had booked sooner! Comfortable, cute rooms with incredible customer service. We were blown away with how family friendly the Laylow is while still maintaining a hip modern vibe. Daily shave ice, pool side drinks and snacks, kids art stations and the convenience of Waikiki fun right out your door. We will be back!
5/5 Excellent
Expedia Group verified review
Ronald
07/05/2023
Excellent location if you are planning to stay in Waikiki area for your vacation. The friendly staff was willing to help with a smile and valet parking staff was great. During our stay we only had breakfast at the hotel restaurant, Hideout, as there were many dining options around Laylow and it was fine. Again friendly staff as well working at Hideout. Highly recommend!
1/5
Expedia Group verified review
Stacy
06/30/2023
My flight was cancelled after 2 1/2 hrs on the tarmac for mechanical difficulties. There were no other options to get to Honolulu that day. One call to Expedia and two to the Laylow were useless. They wouldn’t refund even a portion of the three night stay when I was stranded on the other side of the ocean due to no fault of my own. Very disappointed—will not be staying there again.
5/5 Excellent
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Chanel
06/24/2023
This was a great stay! Comfortable beds, clean rooms and wonderful rooftop bar and restaurant. Fun crowd and I would be happy to return
4/5 Good
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Jie
06/04/2023
Good overall
5/5 Excellent
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Jacob
06/03/2023
Clean facility and friendly staff
This is our 3rd stay at this hotel and they never fail. Service is always amazing. They have a great restaurant for breakfast and dinner. They also have activities for kids last weekend. I'm not sure if that's a new thing but I hope they keep offering it. Also, they have live music every night!
3/5
Expedia Group verified review
Charlene
05/10/2023
Arrival to an escalator and an elevator on the street. Very obscure entrance. No help with luggage. Very attentive and friendly staff. The room was quiet, clean, and very comfortable. There is no coffee availability for early risers. No in room coffee or place to get it until 6 am. Arriving from a place with a 3 or more hour time difference makes everyone an early riser. Not familiar with the area I tracked down the escalator and fortunately turned left and found a Starbucks.
5/5 Excellent
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Christina M
05/10/2023
Definitely recommend this property! Prime location, friendly staff, amazing food on site and the welcome basket is a plus.
4/5 Good
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Richard Walter Hawley
04/18/2023
I liked the stay, very clean hotel, great location for walking to Waikiki and shops. Traffic was always there, can’t be avoided but hard to navigate into the hotel - valet parking the best but $$. Would definitely stay again.
5/5 Excellent
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Jeffrey
02/24/2023
Very clean and conveniently located to restaurants and the beach. The hotel staff went above and beyond. I plan to return!
5/5 Excellent
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Abigail
02/20/2023
Excellent Stay!
The Laylow is an excellent hotel. Great looking rooms, happy staff, great location and amenities. The worst I could say about it is they need to up their Cortado game (i.e. improve their barista skills at their morning cafe). Everything else was spot-on and wonderful and I hope to stay there again.
5/5 Excellent
Hotels.com verified review
Christine
02/08/2023
Repeat customer - love this hotel!
Great hotel! Love the atmosphere: laid back and a little Hawaiian retro. Staff are awesome! The restaurant has excellent food! Nightly entertainment was fun!! Close to the international market and beach. Perfect location.
5/5 Excellent
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Denise
10/07/2022
Best Place in Oahu!
What a fabulous stay! Our stay was perfect from beginning to end. The staff was excellent, the rooms and amenities was wonderful! Great location, easy access to everything. Modern and trendy. Can’t say enough great things about this place and our experience. They have complimentary shave ice in the afternoon and we even made a lei before we left. This hotel focuses on hospitality and they have achieved that for sure! They had me at Aloha.
5/5 Excellent
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Linda
09/25/2022
We went to this hotel because another couple was sharing a room, and that is the only hotel with two king-size beds. There was a lovely gift basket in the room with flip-flops, two water bottles, some snacks and some sanitizing wipes. The restaurant at the hotel was amazing! The staff was so friendly, the food was beyond delicious. The pool area was phenomenal, with comfortable seats. I can’t say enough good about this hotel! We came in two days early before a cruise, and it felt like a whole separate vacation. The shopping in the area is phenomenal! The front desk staff is phenomenal! The housekeeping staff is phenomenal! Highly highly highly recommend.
5/5 Excellent
Expedia Group verified review
Rebecca
09/02/2022
This was exactly what we were looking for and matched our vibe and expectations perfectly. The staff was lovely and knowledgeable, the rooms were beautiful, the food was excellent and the extra activities and decor around the hotel were sweet and unique touches. Will absolutely recommend and return. Loved it all.
5/5 Excellent
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Tomoko
08/26/2022
We will be back for sure!
4/5 Good
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Verified traveler
08/16/2022
Details missing
We have stayed at the Laylow a number of times. This was the least favorable experience. We felt the details were missing. The in room amenities were not present like tea and coffee facilities, when we asked for them we waited a considerable time and did not receive what we requested. My wife used the gym and did not see any sanitizing equipment for the gym equipment itself and had to improvise to clean the machines before and after use. The bar/terrace hours are limited we feel there is opportunity for the hotel for those arriving early while waiting for a room to enjoy a drink etc while waiting. We went elsewhere to spend money as the facility was closed throughout the afternoon hours. We are hoping the details return and after this stay we are open to other accommodations.
4/5 Good
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Wayne
07/22/2022
The property was nestled on a main street with walkable, convenience to restaurants, beach, International Marketplace, & other shops. The hotel is open model & trendy with a small pool area and restaurant/coffee bar. The room was standard, but clean & well maintained thru out. My only issue was the low bed & not so comfortable mattress. Otherwise it was nice to enjoy the balcony in the morning with a glimpse of both the ocean between bldgs and a mountain view. Overall a nice stay but definitely hope theyll be a mattress upgrade for a next visit.
3/5
Hotels.com verified review
Peter
07/21/2022
A disappointing experience
Stayed here about 3 years ago and enjoyed it. Not so much this time; we were in a suite this time. The room aircon unit was rattling away so loudly had to turn it off to get to sleep. The carpets were a little tired. No tea or coffee making facilities in the room. Found an empty plastic bottle under the bedside table. The room and property generally were unexpectedly noisey. Music level in the lift made talking to the person next to you difficult. A generally dissappointing experience.
5/5 Excellent
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Elvis P
06/14/2022
We love it ! everything is so close; store , restaurants , shops .great location is in the heart of Waikiki . Definitely is one favorites hotel In Oahu.
5/5 Excellent
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Gail
06/13/2022
I loved the live music at night. The foyer where you could sit and catch the sea breeze. The quiet rooms. Easy access to lifts. Immediacy of food. Options such as ukulele on the Wednesday. Safety if you are travelling alone as I was. Cordial, helpful service desk.
4/5 Good
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Matthew
05/24/2022
Centrally located, premium priced hotel
Centrally located in Waikiki. Convenient to shopping. A comfortable stay. The welcome gift was appreciated. The two major concerns I have is that there was no recycling/did not appear to be environmentally friendly. The other concern is the noise at night - slightly unbearable.
5/5 Excellent
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Nhu-Anh
05/23/2022
Cute boutique property, very central to everything. International market is right next door and beach is only a 5 min walk away
5/5 Excellent
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Eden
05/15/2022
Very happy with our stay at the hotel. Room was
4/5 Good
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Henna
05/03/2022
This hotel was perfect for the week we stayed in Hawaii. It was located in a central area and a 5 minute walk to the beach. The hotel itself was clean and the staff was very friendly. I was also pleased that 2 king beds came in the room allowing everyone to sleep comfortably. We took advantage of the water fountains in the lobby that offered room temp, cold, and sparkling water. I wish the hotel would have offered a communal space exclusively for hotel guests. It seemed that all the common areas were always busy due to guests not staying at the hotel.
4/5 Good
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Peter Way Kit
04/04/2022
Kids loved the pool and the complimentary shaved ice! One reason why we always come back. Missing the apple turnovers from the Baker Dudes and lunch availability at the pool. Staff all very friendly and helpful! Great location, close to everything!
5/5 Excellent
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Alicia
04/02/2022
Great vibe
4/5 Good
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Verified traveler
03/31/2022
Good for a pitstop or layover, not a vacation
The staff is friendly, the location is convenient, the bed is quite comfortable, and the room is nicely furnished and decorated, making this a good pit-stop for a layover, or a quick visit if you have other activities booked. Additionally, the breakfast is quite good (the potatoes are to die for), and I really appreciate their excellent, low-acid coffee in the mornings. The complimentary shave ice in the afternoon is a nice touch. Other than the Mai Tai, I didn't find much on the dinner menu to recommend, however. Unfortunately, the pool area is VERY noisy from the machinery operating non-stop next door, as well as VERY loud, intermittent "bangs" that sound like gunshots going off all day long in the alley right on the other side of the pool. This makes the pool area not very relaxing nor enjoyable, and of course, if your room is on the pool side, it is also loud on your lanai. I am not sure if this is a COVID thing, but the restaurant is closed after breakfast and doesn't re-open until 5pm, so there is no poolside food/drinks - you will have to bring your own from elsewhere. Additionally, the AC in the room is very loud, so if you are a light sleeper, bring ear plugs.
4/5 Good
Expedia Group verified review
Sheila
03/23/2022
In the heart of Waikiki so it walking distance to a lot of shopping and dining areas. Cute Art Deco style that was comfortable and clean. Coffee bar was a plus with early hours so it was easy to grab and go. On the flip side, it is in the heart of Waikiki so if you are looking for quiet or less touristy - this is not the place for you. Valet parking is the only option. Expensive but worth it. The valet was helpful and considerate in terms of having the car available depending on your schedule. I travelled solo so not sure how it is for families.
5/5 Excellent
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Thu
03/23/2022
Perfect location!
Our favorite place to stay whenever we are in Waikiki. Can’t wait to come back.
5/5 Excellent
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Natalia
03/23/2022
Awesome hotel in the heart of Waikiki. If you plan to stay in Waikiki for the majority of your trip, this hotel is in the perfect location. It is close right next door to the International Market Place and right across the road from Marukame Udon Restaurant. Waikiki Beach is a 5min walk from the hotel. There are so many restaurants nearby. We will definitely be staying again at The Laylow on our next visit. Aloha!
4/5 Good
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Verified traveler
03/20/2022
Nice place.
Trendy spot in a great location. Nice cafe/bar/restaurant. Cool decor. No drinks at the pool, which is too bad. There were a fair amount of kids around, which may or may not matter to you. Surrounded by parking garages which are bright and loud, but windows are soundproof and blackout curtains work. We would come back.
5/5 Excellent
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Sopiany
03/15/2022
Love it here! Great location..would definitely be stay here again. Wish room had more mirrors since it’s a girl trip n had to wait/or share. But overall it’s a great hotel.
4/5 Good
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Marek
03/05/2022
Nice location , friendly staff
Great location , very friendly staff . Horrible beds ( way to soft and old) . Nice hotel , nice rooms but the fan noise on parking side is so loud you can’t even open patio door . Nice pool . Destination fees are ridiculously high for not much….these fees is a rip off .
4/5 Good
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Michelle
03/02/2022
We had stayed here in 2018 and it was great . Very different experience in Feb 2022. Dining min hours, lifts took forever and staff not friendly
5/5 Excellent
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Cheryl
03/01/2022
Me and My husband loved the Lay Low especially how it was in the middle of everything. Very convenient and easy parking because of valet
5/5 Excellent
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Earl
02/18/2022
great location with great restaurants surrounding it.
4/5 Good
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Mindy
02/08/2022
The gentleman at the front desk was amazing. His energy welcomed us on our first day and throughout each day. Very memorable
5/5 Excellent
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Rhonda
02/08/2022
It was a very relaxing, enjoyable and convenient location and hotel. The cleaning staff were extremely kind and helpful as well as front desk. We preferred the The Modern Honolulu’s dining options over The Laylow’s but other than that it was perfect.
5/5 Excellent
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Kimberly
02/02/2022
Value Gem in Waikiki
This is a wonderful Gem in Waikiki! Such an amazing hotel. Everything is 5 stars, will definitely be coming back here again and telling all my friends to stay when they come.
5/5 Excellent
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Madison
01/29/2022
incredible atmosphere!! rooms were so cozy and lovely!! we felt right at home at the Laylow
5/5 Excellent
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Daisy
01/27/2022
I was so pleasantly surprised at how much of a great stay i had here for the price! the room was so clean and the hotel had everything we needed. perfect location too. the staff is amazing especially joey who always went above and beyond. my friend and i decided we will be staying here next time we come to hawaii. would give 10 stars if i could!!!
5/5 Excellent
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Joseph
01/24/2022
Want a ocean view? Don't expect one here but don't let that deter you what this hotel lacks in views it makes up for in style and amenities and although you don't quite have the views you maybe desire your a hop skip and a jump from the beach
3/5
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mark
01/15/2022
Excellent staff
5/5 Excellent
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Ishita
01/05/2022
Cleanliness, close proximity to beach and market. Staff was very helpful.
5/5 Excellent
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Amber
01/05/2022
We had a quick stay bit enjoyed the juice and cookies at check in. Staff was quick at check in and our room was great
5/5 Excellent
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Graham
12/30/2021
The staff at this hotel did a great job when I had an issue with my room. My room was super noisy and I couldn’t sleep until 3 AM local time. They move me to another room the next night. They did the right thing. They also gave me a $50 voucher.
5/5 Excellent
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JEFFREY
12/28/2021
Great property. Very attractive property, but low key. Super friendly staff.
5/5 Excellent
Expedia Group verified review
Emily
12/28/2021
Amazing property in a fantastic location in Waikiki. The restaurant/bar is great and so convenient and the staff are amazing. We will be back!
5/5 Excellent
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Lena
12/28/2021
Love our stay ……
Excellent location at the heart of the shopping and restaurants. Really good breakfast at the hotel. Super friendly staff too.
5/5 Excellent
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Verified traveler
12/25/2021
Great hotel
Nice property and amazing experience!
4/5 Good
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Bruce
12/23/2021
Waikiki stay
The hotel was very nice. Due to Covid, additional checks were required. However, once you have checked into the hotel, you should not have to show your covid card, Hawaii safe travel and ID to access the pool and/or restaurant. The hotel should have a pass or sticker for your hotel key that allows access to the rest of the property.
5/5 Excellent
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Verified traveler
11/09/2021
Amazing stay!!
2/5
Hotels.com verified review
ana
10/04/2021
3rd party disadvantage ?
I could have stayed somwhere better after upgrading to $500 for bigger room. There was a very strong smell of cooking spices /food from below restaurants The view was a garage next door. I suspect they twke care of direct sales tather than 3rd party. I would really look into that or i would just go direct Service was good. No complaints there.
4/5 Good
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David
09/24/2021
Swanky but not super functional
Very cool property with awesome bar, restaurant, and pool area. Location is perfect if you’re looking to stay in the heart of Waikiki action. The rooms are hip but also clearly an old hotel that they put lipstick on. Furniture is cool but not super functional. The chairs were too big for the balcony and there is no desk or surface to use as a table to eat or sit and work.
5/5 Excellent
Hotels.com verified review
Sean
09/23/2021
The hotel was clean and close to everything you would need (beach-walkable distance). I will be staying here again. The hotel staff went over and beyond to make me feel welcomed and even celebrated my bday! Make sure to check out the HideOut downstairs!
5/5 Excellent
Hotels.com verified review
milan
09/17/2021
Absolutely wonderful. Perfect location , happy it was close to everything but just off the madness of the main strip. Hotel rooms were so unique and clean and new and spacious .. and updated! A lot of the hotels in the area are very dated, and this was not that. Just loved the stay - and all of the staff was so friendly!
5/5 Excellent
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Anthony
08/25/2021
Clean, accommodating staff, great location, close to Waikiki but not in the middle of the chaos. Chill vibes at Laylow which is so nice and the hideout was an excellent spot to have a night cap.
5/5 Excellent
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Erik
08/25/2021
Great hotel
Great room, friendly staff . Parking is small but you'll find a spot before 3pm.
4/5 Good
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Verified traveler
08/10/2021
The location was very central.
5/5 Excellent
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sampath
08/03/2021
Waikiki is pretty noisy., the hotel is in great location and worthy the money
4/5 Good
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Verified traveler
08/02/2021
spacious, modern, and clean
The rooms are spacious, modern, and clean.
3/5
Expedia Group verified review
Verified traveler
08/02/2021
This place is cute but unfortunately I want to say overrated for the price. We had to cancel a previous trip to a different hotel due to covid and the request to cancel (with positive covid tests in hand) was denied. They are super strict on their non-refundable policy and I think that is ridiculous. It’s one thing for an illegitimate reason but as someone who stayed there, I thought that was absurd. I get it - they might be hurting during this hard time… but what a stand as a company… The only reason I bring this up, is at check in they brought it up that the reservation had been attempted to cancel (which was over a month prior - and again, it was done on accident by Expedia). Just note, no matter life situations, they’ll refuse to refund you and they’ll allow covid positive guest to stay here DESPITE checking your safe travels clearance. Outside of that (which I think is huge after going through the pandemic we are still in), the hotel is ok. They charge a resort fee but don’t have a ton of perks. I don’t even think the WiFi is strong - had a hard time connecting. The gym is pretty small, pool is cute, however enclosed by walls so a bit windy, elevators a bit slow. We stayed in a suite and anticipated it to be bigger than it was. The decor was cute but the views were awful (wall and a parking lot). The parking is terrible and $39 a night. You most likely will need to park in their overflow which is roughly a block away The Hideout restaurant is cute
2/5
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Verified traveler
08/01/2021
Despite booking two rooms, each with 2 king beds for a total of 6 people only got rooms with one king bed and air mattress for one room which deflated. They did try and find other options and were friendly but hotel rooms were basically sold out.
5/5 Excellent
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Verified traveler
07/25/2021
Stayed at the Sheraton the night before and besides the view, everything was better at the lay low from top to bottom. Better service, nicer staff, nicer rooms, free stuff, robes, free flip flops & water bottles, room service, the list goes on. This place knows how to run an up and coming fantastic stay, especially for the price.
5/5 Excellent
Expedia Group verified review
Verified traveler
07/19/2021
Great hotel in the heart of Waikiki. Very touristy, but great food options and walkable entertainment. Beach is nearby, hotel gives you a little gift basket with some chocolate and slippers. It's a good value. Fancy enough to feel nice but definitely not super fancy. Front desk staff was lovely, Joey was suuuuuper nice :)
3/5
Hotels.com verified review
Britney
07/19/2021
Hip but not worth it
The hotel is cute and hip but has some serious flaws that may or may not have to do with Covid protocols and service disruptions that are happening all over the islands. There are two people working the front desk which is just too few. We stood in line for over 20 minutes waiting to pick up our keys - we had already gone through the lengthy check in process earlier but our room wasn't ready. They have no coffee in the rooms, no room service and no coffee service so if you would like coffee in the morning you need to stand in line at the coffee bar with all the other guests and pay $6.00 +. We bailed on the line twice because it just was too long and the one person in line inevitably had a 4 drink order. One morning there was literally one woman working, that's it - taking orders, pulling shots, filling orders from the dining area, and ringing people up. It was crazy. The hotel has to put coffee in the rooms or out in the hall or something. It was faster to put in a mobile order at Starbucks, go down 11 floors and walk a block to the Buck and bring it back to the room than to deal with the line at the hotel. I couldn't speak to the food at the Laylow since we could never get in to try it out. Across the street is Konos which has amazing breakfast burritos so we just went there.
5/5 Excellent
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Brent
07/10/2021
Very Satisfied
If you want to feel like you are in Hawaii and stay off the beach, this is the place. All Hotels in this area are similar, we looked! Our first night in another hotel that was supposed to be a 5 star resort was dirty. We found Laylow, and they made us feel like we need to the rest of our trip. Especially my wife which was most important.
3/5
Hotels.com verified review
Peter
07/10/2021
A week ago
Due to COVID-19, they didn't offer daily house keeping. Escalator was being repaired and the elevator was sooo slow will long lines. Probably would not stay here again.
5/5 Excellent
Hotels.com verified review
Alexa
07/09/2021
Excellent and hip hotel!
We loved the laylow, central, hip vibe, cool design, great huge room, most comfortable mattress ever. Only problem was that everyone else wants to be there so the bar and breakfast were always packed. The line for breakfast was 45 minutes one day in the cooking hot sun, with only 1 person taking orders and 1 barista. Made no sense why there wasn’t table service for hotel guests except perhaps staffing issues after covid which we would understand. The breakfast food was a bit overpriced for quality but the dinner food / snacks - esp ahi tacos - were great.
3/5
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Verified traveler
07/08/2021
Overall property was ok, but not spectacular.
4/5 Good
Expedia Group verified review
Verified traveler
07/07/2021
Booked a corner suite but we were assigned to a room on the lowest floor with minimum view. Other than that our stay was great! Really enjoy the decor and gift basket! Those slippers are nice quality!
5/5 Excellent
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Shelley
07/06/2021
Marvelous location, super friendly staff, beautiful spaces. Would definitely stay here again
2/5
Expedia Group verified review
Verified traveler
07/01/2021
Love staying at this property, as this was my 8th time staying at this specific hotel. I am torn on if I will ever return to this hotel, based on how I was treated by the manager. My fiancé and I were driving back from the north shore with some other family members when we received a call from the manager stating that they needed to give our room to someone else, and that there was an "engineering issue" that prevented them from honoring the reservation that I booked several weeks in advance. I did get heated on the phone call; however, the manager hung up on me and did not provide us with an answer on if we would have our room or not. This added unwarranted stress to me and my family and is completely unacceptable. We did have a room upon arrival, but nothing was done, nor was an apology provided for what was communicated to me about our room over the phone.
5/5 Excellent
Hotels.com verified review
LUIS
06/25/2021
AWESOME STAY - THANK YOU
GREAT location, lots of restaurants, walking distance to the beach. They have a real nice open bar area & cool live music in the evenings. Lots of shopping options. Stay local if your alone or with a partner, rent a vehicle if you have a family. Either way, visit outside of Waikiki Beach.
5/5 Excellent
Hotels.com verified review
LaDonna
06/23/2021
Top-Tier Hotel
Great location! The staff was super friendly. I love that we were able to stay in a room with two king beds. Definitely the place to stay if you are looking to be in the middle of great entertainment!
5/5 Excellent
Hotels.com verified review
Scott
06/22/2021
Great location, excellent walkability. Friendly staff. The on-site bar/rest. Is excellent. Make reservations. Top-notch coffee onsite also. Mahalo!
4/5 Good
Expedia Group verified review
Verified traveler
06/21/2021
Property is centrally located close to the international market shopping complex and Waikiki beach. Great centrally located place to stay. Disappointing that hotel management did not fully staff the hotel’s coffee/espresso bar in the morning or open the kitchen for dine in breakfast. Additionally, unless you have reservations ahead of time, it’s difficult to get a table outside in the hotel’s restaurant. The restaurant is a great place to dine in with live music in the evening but outside dining is by reservation only—so plan ahead. Otherwise, this place is an excellent place to stay. Would definitely stay here again and no problem recommending to friends and family.
5/5 Excellent
Expedia Group verified review
Verified traveler
06/02/2021
A perfect blend of hip and chill
5/5 Excellent
Hotels.com verified review
Katherine
05/25/2021
Love and recommend the Laylow!
probably one of the best options in waikiki considering price and quality of the rooms as well as location. Service was excellent, rooms are spacious and clean, friendly service, and the welcome basket was a very nice touch!
5/5 Excellent
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Verified traveler
05/22/2021
Great stay
Great location in Waikiki. Great customer service. Family-friendly. Clean. Beds are very comfortable.
5/5 Excellent
Expedia Group verified review
Verified traveler
05/21/2021
Great hotel right in the heart of things. We ate in the hotel one night and it was delicious. Also 1 block to the beach and the best pastry place in Oahu in steps away, Kona Coffee Purveyors. The staff covered our every need and we would totally stay here again.
3/5
Hotels.com verified review
Jackie
05/10/2021
WiFi sucks and there’s a club in the lobby
The hotel is really pretty but the WiFi was horrible. The cell service inside the hotel was almost nonexistent. This hotel has a popular restaurant and bar which is convenient but walking into a crowd of party-goers in the lobby wasn’t the calm and peaceful Island experience we were expecting. The staff was great and always super positive.