5/5
Excellent
Jacob
01/26/2025
It was clean, and had a cool, effortless retro vibe.
5/5
Excellent
Melissa
01/21/2025
Pleasantly surprised
Nicer than expected and the breakfast was surprisingly good with amot of varieties
5/5
Excellent
Rachel
11/19/2024
Me and my family got two rooms here, the hotel is clean and the staff are friendly! We loved their breakfast lots of options! Will book in the future
1/5
Heather
10/10/2024
This property was absolutely horrible. My daughter and I didn't last even twenty minutes there before we were packing up for a long ride home. My daughter haid laid down in the bed only to jump up and out a few moments later by what she described as a bed bug. I called down to the front desk and explained what had happened. The night desk clerk said they had no other rooms (which was fine by me because to be honest I couldn't stay in any of those rooms after that) I was promised a refund of my money which would be handled by management in the morning.
But that's not how it went. Instead it was relayed to me that I should have taken a picture of the bed bug and that they (the motel.people) were going to investigate the matter. Since then I've not heard of peep from them. Are 20 minutes stay in that flea infested room caused us to have to cut our trip short and for me to make a 3-hour trip an all-nighter because I was so exhausted I was falling asleep at the wheel. The last thing I wanted was to have to drive all night long yet I feel like I'm being accused of lying. This place is just scummy. I would pick anywhere else but here. If you have any issues they obviously won't handle it because all they care about is the money they don't care about customer service or being right or fixing to flea infestation that they have there obviously. I'm sure the county can help them along with that though.
1/5
Lucero
09/19/2024
No me dieron habitación, y Expedia tampoco me
Regreso me cobraron $298 así que fue dinero tirado a la basura
3/5
mary
08/25/2024
Room smelt horrible when we arrived. Sink did not drain, coffee maker did not work. Neighbors were loud until 5:00 AM
5/5
Excellent
Denise
07/05/2024
Breakfast was better than what I was expecting. Swimming pool nice and private.
4/5
Good
Bambang
04/17/2024
Comfortable bed, easy to park, close to foods
4/5
Good
CRAIG
03/14/2024
I liked the staff, the manager and the housekeepers. The pool area was very nice. I liked the breakfast room. I liked the cleanliness of the rooms and the comfortable beds. I liked how easy it is to park and that they don't charge for parking. The lighting in the room was good. There were also some nice updates in bathroom area.
I have stayed in two different rooms at this motel. It might be me but there was a smell in both rooms that was off-putting. I don't think it was the smell of cleaning product and they don't take animals so I don't know.
4/5
Good
Diane
02/25/2024
The breakfast was excellent and the staff was friendly, especially the lady in charge of the breakfast area. It was very pleasant to have breakfast there and there was a wide choice of items.
3/5
Jennifer
02/15/2024
Trains went by all night long, becoming more frequent early in the morning, around 5:30. Road traffic and people outside off their rooms were easily heard. I heard an alarm clock going off in a different room where I suspect nobody was staying because it kept going for at least 20 minutes.
It was very clean, which is most important to me, and there was a bonus of a magnified, lighted mirror which was a nice touch.
1/5
Alexander
02/07/2024
Hotel was in poor condition and not a great location.
5/5
Excellent
Kathleen
02/06/2024
Considering we were there only one night, during the storm of the century, it was great! Pool closed but looked great for the summer, good weather guests. Staff help my husband and I right from the start! I am using a walker right now and they help me with doors and getting me to my room! Enough already, very nice staff!
5/5
Excellent
John
11/05/2023
Best Night away from home
I was so impressed.
The decor of the building and facade was
amazing.
Nelson helped me thru the registration process.
He is a terrific Ambassador for the Brand
Best Western.
The room was perfect, with the necessary
amenities . The bed was perfect as were those comfy pillows.
Thank you Best Western for our memorable stay.
4/5
Good
Troy
10/22/2023
Staff was great, very helpful.
4/5
Good
murat
07/17/2023
My son enjoyed the pool.
1/5
Amy
07/08/2023
Horrible
No elevator this wasn't mentioned on trip advisor or wherever I booked through. I ended up re injuring my shoulder from carrying luggage up stairs to 2nd floor. Lobby looked nice but area to the rooms looked like an old run down cheap motel. Once inside room it smelled like old musty smell. Fridge inside room didn't work, toilet when flushed would make weird loud obnoxious noise. The fan in bathroom didn’t work walls were very thin that you could hear everything going on in next room. This is not wheelchair friendly hotel I couldn’t sleep and left so early at 2:30 am because it was horrible.
5/5
Excellent
Martin A
06/17/2023
clean and quite
4/5
Good
Kyri
05/31/2023
Staff was very helpful sorting out a problem with using Expedia for the booking. Rooms were clean, but the odor from their disinfectant (I assume) was very strong when first entering the room. Overall pleased with the facility.
5/5
Excellent
Verified traveler
05/28/2023
Great
5/5
Excellent
Jesus
05/15/2023
Great hotel
5/5
Excellent
Ronald
05/02/2023
Nice basic property with typical BW breakfast and amenities.
Excellent shower! Good value for the area.
3/5
Verified traveler
05/01/2023
Fine.
It was fine. Great staff, central location. Walls are paper thin (I could hear my neighbor snoring through them) toilet sounded like a bomb going off, and I had to unplug the refrigerator because it made so much noise. Breakfast is great.
4/5
Good
Dnyanesh Yashwant
04/21/2023
Clean property, very hospitable staff
3/5
Robert
04/12/2023
I am sorry to say that Redwood City is not immune to the issues associated with the dramatic upswing in vagrancy and homelessness. Two years ago, the RWC area appeared to have very few homeless people; while the numbers are still relatively low compared to other locations, the trend is clearly upward. I had an intoxicated man trying to enter my room at 5:30 am. The staff ran him off, but he somehow returned a second and third time, after which I called the police. I wish this man no ill-will, but my family's safety is and always will be my priority. The balance between treating people with compassion and keeping residents and guests safe is a delicate one. Good luck, California.
3/5
Esmeralda
03/09/2023
When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.
3/5
JUAN
02/21/2023
Ants
Overall was ok. There was ants on the bath tub
2/5
Denise
01/05/2023
I have to say the front desk people were very nice when we arrived and the morning after. However, we are very disappointed about 2 events that happened on the morning we checked out. First, we got an odd call at 6:45am that someone called "emergency services". My family was in bed. Second, my husband went to take a shower at 8am. A "service employee" walked into our room unannounced. We had the "do not disturb sign on the door" and I would think that they should have checked that the room was still occupied. These events ruined our stay here. We just wanted a nice relaxing stay for one night and this was very disappointing.
5/5
Excellent
John
11/22/2022
Hidden deal
Really nice place. Loved the amenities. Offered juice and water, great breakfast.
4/5
Good
Robert
10/26/2022
Close to Caltrain and downtown Redwood City
4/5
Good
Trent
10/20/2022
I didn't really mind
5/5
Excellent
Nathan
09/25/2022
Hotel was nice, fairly clean, breakfast was OK. Traffic and train were noisy.
5/5
Excellent
EvaMaria
09/25/2022
Friendly staff but the place needs modernization..
1/5
Michelle
09/21/2022
I will not return unless they change out the disgusting carpet which is most likely cause of bad smell in room; ADA room had no shower chair or roll in shower. There was hair in one bed & stains on other bed. very outdated furniture. could hear neighbor snoring. the only thing pleasant was check-in person was very helpful and cordial. but the room itself needs a lot of work!
3/5
Stanley
09/18/2022
AREA IS VERY SKETCHY
3/5
Regina
08/16/2022
On my first full day there (after my first night) I was holed up in my room doing work until 11am. with the do not disturb sign. When I left the motel I stopped by the desk to tell the clerk specifically that I was out of the room and that I would like the room cleaned. He said, yes I'm going to do that now, I will tell them (the staffers, presumably) because they are still here. I thanked him and went on my way. When I returned at 9pm, the room hadn't been touched. Complained that night and the next morning. Some manager was to get back to me. Waited, addressed this again to a third person. Manager will be informed. Today when I checked out, told the clerk (think he was the original guy who said I will tell them) about the issue and he said he'd talk to the manager. He claimed he spoke with the owner/manager and the owner/manager was going to handle it and call him (the clerk) back. The owner/manager never called back. And the clerk told me to email the owner/manager for best results. I was asking for a bit of a credit. I also did request an extension of my checkout time, which they gave so it wasn't all bad. But it certainly was the heiight of terrible customer service regarding not cleaning a room.
3/5
William Vernier
08/05/2022
Commuter train is too close to property and it blows it horn everytime is goes by, which is often. The property is small and the rooms are dated.
1/5
Jianyu
07/29/2022
I had never stayed in such a bad room. The smell of detergent was very strong. The bedsheet was yellow-ish. We didn't take off cloth for the night and ran away without staying as planned.
4/5
Good
Dee
07/21/2022
I was happier when I had a room not facing the front because of the lighting. The particular room I were in did have difficult to use shower piece and the shower curtain rod was not ideal. The bathroom had a leaking toilet and the sink as well but both were fixed and I was happy with the attention to the repair. The door fixture had a need of repair which was the extra secure door stopper if someone were to open the door unexpectedly also that I am not sure was noted to be repaired although I had mentioned that also. The attendees of the care to my concerns by employees that had attended to the concerns were very timely and good about the repairs that were minor but I had noted them upon my arrival that I were noticing that the toilet had trouble after I noticed the sink also, and other mentioned as the tub being a shower also creating a wet floor that I had to try to keep clean because of the design. the air temperature was more hot than I expected from the roadside. The air conditioner worked also well but then were timed to turn off over the evening hours which caused me to awaken with air passages not clearly unobstructed which was the reason for my stay wanting to enjoy the coolness of the room because of the heat of the week.
I was best satisfied when the repairs I requested to be completed were but I was not sure for the reason the air was difficult the last two evenings of my stay.
4/5
Good
Roberto
06/26/2022
Breakfast was 👍 good
5/5
Excellent
george
06/07/2022
5 stars
It is very good service. I like it and will come back late trip.
4/5
Good
Siu Lau
06/04/2022
We did request a quiet room long before check-in,
but still ended up in a room with busy traffic noise..
4/5
Good
Masuma
06/02/2022
Everything
4/5
Good
Robert
03/30/2022
Staff was very friendly and helpful.
1/5
James
01/13/2022
I cancelled my reservation by calling the Best Western Hotel because Expedia would not let me cancel on their website even though they were sending me emails saying I had plenty of time to cancel. So I had to call the hotel to cancel and the hotel said I was cancelled. Yet they charged me $200.36. I don't know if I will ever get my Monday back. Expedia should let us cancel on their website!
4/5
Good
Verified traveler
12/06/2021
Perfect for overnight
Stayed her multiple times. Friendly staff. No issues
5/5
Excellent
Bart
12/04/2021
The open parking and security was great, I appreciate you having cameras there to make sure the guests cars are safe.
3/5
Kristine
11/28/2021
Very conveniently located. Comfortable, clean room. Only complaint is our room was located on El Camino side of hotel which train runs right along side. Very unhappy with noise all throughout our stay. Worse is the fact that hotel was not busy and we checked in early. We gelt very slighted by hotel attendant to be put in such a noisy room when there were other rooms available.
5/5
Excellent
Michael
11/06/2021
Be sure to get a courtyard room
Our first room was number 202, end room on the street side. Road and train noise was terrible from the window and even more through the door since the hallway is open to the street as well. We managed to survive with ear plugs since no other room was available. Talked to the manager the next morning and he was very helpful. Another room was available and he arranged to move our luggage while we were gone. Second room was on the inside courtyard and was much better. Completely different experience.
All the staff we encountered were great.
Breakfast was available including scrambled eggs, sausage, waffles, and more.
5/5
Excellent
Armando
10/15/2021
Staff was very helpful
5/5
Excellent
Laura
10/15/2021
Fantastic!
The staff was so nice. The bed is so comfortable! We loved the “blackout “ blinds! We’ll be back!😁👍
4/5
Good
George
10/08/2021
ok
5/5
Excellent
Jennifer
09/30/2021
The hotel has a very convenient location for work: walking distance to a Starbucks and FedEx remote office, a 5 min. drive to the county offices/courthouse, and traffic noise.
3/5
EDWARD
09/10/2021
I expected better
Not up to Best Western expected quality. Good location, but the room was so-so, tired and tacky. The furniture was extremely worn, and with a walkway right outside the window, I didn't feel comfortable opening it to get fresh air at night.
5/5
Excellent
Verified traveler
08/16/2021
Nice staff quick reception service
5/5
Excellent
Verified traveler
08/02/2021
Excellent customer service, pool area was great and so was breakfast. Will stay there again if in the area.
4/5
Good
Kathryn
07/13/2021
Could have been cleaner.
Could have been cleaner. It wasn't all that quiet either.
5/5
Excellent
Verified traveler
07/07/2021
Very pleasant; beautiful landscaping around pool. Clean room, comfortable bed. Friendly staff.
Grab and go breakfast was pretty bad--- sweetened yogurt, sweet roll, sweet granola bar, canned fruit--- but Starbucks is just a block away.
5/5
Excellent
Larry
06/26/2021
Business as usual
Nice accommodations! Will book again!
1/5
Kathleen
05/13/2021
Unpleasant
The caret was dirty. Our socks turned black walking on it. The location is by the train tracks and noisy.
4/5
Good
Tom
12/05/2020
Stay
Nice room, had coffee and juice with bag breakfast
3/5
Bruce
11/20/2020
Ok...but.
It basically was what I expect from
BW except the carpet looked old, grimy and in need of replacement. I was concerned about even waling on it with socks on.
4/5
Good
Patrick
08/15/2020
Multiple times staying at this hotel over the year
Close proximity to Stanford, wife had surgery there. The room was clean, front desk attendant very helpful, pleasant & knowledgeable. Overall, our stay went very well.
5/5
Excellent
Patricia
03/13/2020
Excellent!
4/5
Good
Verified traveler
01/26/2020
Cleanliness, that is very important to us! Plenty of lights around the parking area, it felt safe
5/5
Excellent
Verified traveler
01/19/2020
The pool looked very tempting but it was freezing outside. The staff was super friendly. Room was spacious. They offered a good breakfast. Very clean and quiet. We will definately stay again.
5/5
Excellent
Verified traveler
01/10/2020
Very attentive to needs, had a handicap bathroom. Lovely continental breakfast.
5/5
Excellent
Yasmin
01/08/2020
Everything was great room was clean, breakfast was great, the area was nice and quiet
4/5
Good
Silveira
12/12/2019
Great price for the location, easy parking & access, large rooms, good breakfast, friendly staff, bathrooms were very clean, microwave & refrigerator included.
Less carpet freshener would be good in the rooms (very strong scent), mattresses a bit hard, older property but well kept, can hear everything outside and in the room next to us. Will return. Very pleased with our stay.
5/5
Excellent
Cindy
11/20/2019
It was clean and spacious and the staff were friendly and helpful.
3/5
John
11/15/2019
Like a motel
Was expensive for what it was
4/5
Good
Verified traveler
11/03/2019
Liked the enclosed pleasant, quiet courtyard. Staff were great. A hot breakfast with make your own waffles was a plus.
5/5
Excellent
Verified traveler
10/17/2019
It was fine
5/5
Excellent
Vanessa
09/30/2019
It was very easy to find and the staff were amazing with check in and check out. The only slight down side would be the parking. The hotel shares a parking lot with “classic” breakfast restaurant and they get very busy, especially on the weekends.
5/5
Excellent
Elvis
09/30/2019
Great hote has everything we needed . They do have breakfast but we’re to lazy to wake up early haha . 6-9am
The only thing though , it was like 40 minutes away from downtown sfo . But overall 5/5 hotel (:
Will be using this hotel again just a closer one (:
3/5
Verified traveler
09/12/2019
People were nice and very helpful. Breakfast was fine. Room was very dated and needs upgrading. It's sad to see how much they charge for this room. The room and walkway to the room reminded me of an old motel.
5/5
Excellent
Terri
09/11/2019
There for medical
5/5
Excellent
Verified traveler
09/11/2019
Very comfy!
Very comfortable and quiet, especially considering it is near the train. Staff was very accommodating for where we preferred to be located on the property. Only problem we encountered was that the TV did not work and staff was not able to get it to work.
4/5
Good
Verified traveler
08/25/2019
The staff is amazing and the facility is very central for needing business related trips down in Redwood City.
5/5
Excellent
Verified traveler
08/19/2019
I love everything about this property they have everything you could possibly need even if you forget something they have it the bed is extremely comfortable along with the pillows they have a really great breakfast selection different things to choose from. What's unique about this place is that they actually have a chair for somebody who is handicapped to be able to get in the pool which I thought was really awesome even though I personally know anybody who's handicapped
5/5
Excellent
Helen
08/04/2019
Owner
Excellent
5/5
Excellent
Verified traveler
07/31/2019
Check in was extremely smooth and welcoming. Fresh complimentary water bottles provided. Morning breakfast was extremely clean and well attended to by the staff to ensure it remained cleaned and stocked. Caltrain was nearby. The staff were very friendly. The bathroom in our room was either upgraded or extremely well maintained.
5/5
Excellent
Riss
07/31/2019
I didn't like the scent in the room. It smelled like the cheap bathroom deodorizer. Everythinh else is great! The toiletries were all there. Room was clean.
5/5
Excellent
Verified traveler
07/12/2019
Pleasantly surprised by the appearance & amenities. Nice hotel, nice location.
5/5
Excellent
Sammy
05/28/2019
Awesome experience. Will stay here again. Thank you so much.
4/5
Good
Verified traveler
05/20/2019
The towel rack should be nearer to the tub not over the toilet. Should have a towel rack near the sink.
2/5
Verified traveler
04/20/2019
I i did see some rats hanging around the building but didnt talk to them
1/5
Verified traveler
03/14/2019
just bad
tv didn't work. Smells bad in entry. breakfast is bad too.
5/5
Excellent
Brinda
03/03/2019
A very pleasant stay
The lady who checked me in was very welcoming. The room was very clean and the bed was very comfortable! I loved the vanity area :)
5/5
Excellent
Verified traveler
02/16/2019
Clean room and very friendly staff. Great value and convenient location.
4/5
Good
Verified traveler
11/28/2018
The staff was super nice & the bed was comfortable. The shower pressure was pretty slow.
5/5
Excellent
RobertDoyle
11/19/2018
The staff is excellent. The rooms aren't fancy, but are very clean and spacious. Breakfast is identical to what is provided at Holiday Inn Express. The doors open to outside, but there's no off-property access except through the lobby or via doors opened only with keycard; therefore the property is safe. Price is excellent for a Bay Area motel. The feel is that from an older era, but still very comfortable. Quick access from the 101.
4/5
Good
Mark
11/10/2018
recent stay
older hotel but was nice, area a little noisy with trains but not unbearable, breakfast was good with small eating area, wifi was bad
3/5
Verified traveler
09/24/2018
Room was dirty strong smell like someone dirty clothes
4/5
Good
Verified traveler
09/23/2018
If you are a light sleeper then this is not the place for you. Bad road noise and the trains are very noisy.
4/5
Good
C
09/18/2018
Staffs are really nice. The room generally looks clean, but the carpet is really dirty. The sheets seems a bit ok but acceptable. Bathroom is clean. AC could work better to keep the room temperature steady.
5/5
Excellent
Millie
09/16/2018
Friendly motel
The motel was very friendly, super clean and very comfortable.
5/5
Excellent
Cesar
09/14/2018
Breakfast area to small
5/5
Excellent
Tina
09/05/2018
Older but well kept property. Guests at poolside were noisy, but they retired early. Therefore, it is still quiet during night time.
5/5
Excellent
Verified traveler
08/19/2018
?
Very Good