3/5
Verified traveler
06/20/2024
It doesn't look like much from the outside, and the lobby definitely needs a remodel, but room was impeccably clean, nice, quiet, and comfortable with decent amenities and a well-stocked bathroom with a modern shower. Room even had a full sized refrigerator and freezer. Only problem was that the electrical unit (outlets and lights) in-between the beds was not functional, so I had the First World Problem of having to charge my phone in a single outlet across from the beds. The independently owned outside bar was great, too.
4/5
Good
Marlin
06/18/2024
I'll admit the check-in was long. I feel they needed one more person working at the lobby desk but once we were up to check-in Will was great. He patient, thorough and pleasant. Any staff member we came across were kind and accommodating. Once we got to our room, I always clean my room and the room was quite clean. Our room had 2 queen size beds a larger fridge and an ocean view. We didn't spend much time in our but when we did, it was quiet, air was great and the beds were comfortable.The room served it's purpose and we were happy with our overall stay.
2/5
Tina
06/13/2024
The hotel has one cart for the entire hotel, had to purchase personal cart for unload. Security deposit required and was told cash not accepted and was told the release of funds at departure would be back on card in an hour, found out later 5 to 7 business days. The key card had to be reset twice during our stay. The smell of weed throughout the entire hotel the entire time, extremely overwhelming while sitting on balcony. No hairdryer in the room, one was provided the next day. We didn't have day service the entire stay, had to go to lobby nightly to get fresh towels and necessities. It's hard to enjoy your stay when you constantly have to worry about every little thing. There is absolutely no convenience at this hotel. A lesson learned...never again!
1/5
Sumaya
06/12/2024
Avoid staying at this hotel!! Their rooms are infested with bugs and no housekeeping in sight. Beds were very dirty, dead bugs on the floor and room looks nothing like the pictures! Also no phones in the room to call front desk. Horrible stay!!
5/5
Excellent
Curtis
06/11/2024
Everyone was very professional
1/5
Chintana
06/11/2024
Hair dryer is broken. The room door is so hard to open and close.
5/5
Excellent
Felecia
06/10/2024
The front desk staff was helpful and kind. I didn’t like that the fact that my room curtains wouldn’t close.
5/5
Excellent
TOPS
06/09/2024
This is a great stay, very clean and the room was great, parking its not that good cuz its only one elevator for all the people plus it was a fee of 11 dollas for parking, overall it was good.
3/5
Andrea
06/08/2024
Friendly staff and convenient location. Property is older and needs some work though.
1/5
Brooke
06/08/2024
The house keeping and staff acted like the swat team wen it gets around 10:15 had them come to my door 3 times in a 10 min period asking if I was leaving yet, very dirty and pictures do not match nothing I repeat stay away
2/5
Michael
06/07/2024
It was very dirty and there was construction that you could hear from inside the room. The bathroom ceiling was peeling. The parking structure looked like it was going to fall down any moment.
5/5
Excellent
Marquez
06/05/2024
Everything was pretty straight. I will be returning fashoo
3/5
Harry
06/02/2024
Need to spray more for bugs
1/5
Delois
06/02/2024
Moldy, rooms need to be renovated asap. Very u happy.
2/5
Verified traveler
06/01/2024
Hotel wasnt very clean , lights didnt work and there was no telephone in the room so i had to go back downstairs to let them know i didnt have the room i payed for which was a kingsize i ended up with a queensize bed because the site overbooked
5/5
Excellent
Roger
05/31/2024
Had a great time
1/5
Britany
05/30/2024
Go somewhere else
Worst experience ever I have stayed here over 20 times in last year will never again girl at front desk (ranesha) every rude unprofessional all b/c I asked for her name to do a review because check in took 30 min other front desk girl blonde hair smart mouth look like she was high on something. I was Placed in worst room possible I’m convinced saw 3 dead roaches on floor (see picture) I checked out early working with hotels.combro try and get refund also now charge $22 parking fee. Pay extra and stay somewhere nice.
5/5
Excellent
Elena
05/26/2024
Moms trip
I was very happy with my stay, was very clean, parking was a bit tricky but do-able.
3/5
peter c.
05/21/2024
I enjyed some aspects of this roperty but clearly it is in a state of renovation.but the staff were excellent and the price was reasonable if not cheap for an oceanfront room
2/5
Wesley
05/20/2024
Walk area and room
3/5
Susan
05/19/2024
The property needs a good cleaning. It smells. There was no food or bar service. Construction going on at the site. Personnel not very professional. Only 2 employees were friendly. Said they might be merging with Marriott. That would be a good thing.
3/5
Cindy
05/19/2024
Beds were okay, shower was good but room had an odor and place is run done. Everyone was kind at check in.
4/5
Good
James
05/18/2024
Not to bad put there was construction going on in different places , parking was a bit hard for an full size van only can park on first floor since it was bike week there were a few trailers taking up the spots, property was right on the beach
5/5
Excellent
Shameka
05/14/2024
Overall great stay!
1/5
Christopher
05/13/2024
When arrived at the property they overbooked and i didn’t have a room and had to find something else and waiting on my refund still.
1/5
Lisa
05/12/2024
Not worth the hassle
The main part of the room had NO electricity they were over booked and could not offer a different room. No electricity meant no microwave, refrigerator, no lights in the main part of the room, the only light was the bathroom and the hall way. I spent almost 2 hrs in the dark before they brought in an extension cord to hook up 1 light by this time it’s after 10p.
5/5
Excellent
Garry
05/12/2024
Great place for the price.
So nice that i have extended my stay three times so far.
1/5
Rebecca Ann
05/10/2024
Do. not. Stay. Here. No water in outdoor pool. No food service on site.
5/5
Excellent
Ariel
05/06/2024
We had a few things that were broken in our room once we checked in in but they came and fixed it overall GOOD SERVICE!
5/5
Excellent
Verified traveler
04/12/2024
The Room and view was amazing the room was spot less
5/5
Excellent
Trista
04/10/2024
I love it here
I stay here 2-3 times a year. I love it ! It’s not your 5 star hotel but the staff is friendly and it has what you need. I would like a continental breakfast but you get what you pay for. I will stay here again in July.
2/5
Herchs
04/09/2024
My first room smelled like smoke and did not match my booking. The second room had roaches. The pools didn't work, neither did the bat or cafe. Only the arcade which was useless to us. Then to top it off house keeping knocked on our door one hour earlier than checkout asking us to leave. All of this was reported and I was refunded. I normally have a decent to good experience here but this stay was horrible.
2/5
Kimberly
04/06/2024
I was upset about the fact neither pools were open and that there was a roach in the bathroom and when we were about to leave my friend had a bed buf on them and there was stains on the sheets and hair.
1/5
Shelby
04/04/2024
Stay somewhere else
I wouldn’t stay here. Ever. I’ll leave it at that. Looking at 3 rooms. No no no
However the service was wonderful. They desk guy is very nice but this was out of his control
5/5
Excellent
Pamela
04/04/2024
Booked at this hotel primarily for my grands to enjoy an indoor pool. Indoor pool was not available.
Arcade room didn't have working coin exchange machine. My grands had ver little entertainment on sight because the weather was somewhat bad
1/5
Kenya
04/02/2024
Receptionists are unprofessional and rude, manager completely ignores guest needs. Unapologetic behavior. Only Housekeeping manager did a great job with the problem with our room. Besides that, is a waste of money. Never again.
3/5
Marilyn
04/01/2024
Need New Cleaning Staff or get sued.
The hotel itself is ok. The problem is with the cleaning crew. You can absolutely tell that the cleaning crew does not clean properly. It’s says it as you look into the shower with the showers dirty. They should invest in better cleaning chemicals to assure a white shower and clean with no germs.
Also, I am traumatized by the fact that I always bring my own wash cloths and towels. This one time I’m rushing and decided to use the hotel towels. I took a good and long shower, I gets out and dries off. As I am drying off I notice the towel is a dirty. I had to think twice as I knew I washed well and I mean very well. So, I get another towel and wiped myself again to make sure I wasn’t going crazy. Well long behold, I wasn’t the towel that I used was in fact a new towel under the sink that wasn’t touched. The cleaning people didn’t check the towels in which the refolded a dirty towel and placed it back under the sink. Needless to say I had to get back into the shower to wash off whoever dirt o just applied to my already cleaned body. I just re showered and used my very own towels and wash cloths as I always do when I travel just to be on the safe side.
4/5
Good
Negalgne
03/31/2024
It was good
1/5
Lynette
03/31/2024
All of the amenities were closed construction was going on mold and mildew ceiling fans broke seats broke nasty
2/5
Silvia
03/31/2024
Hotel pool was under construction and the indoor pool that was supposed to be heated was empty and later on when they fill it up was so cold, room wasn't clean ,air/heater was filthy and terrace door didn't lock,otherwise staff was nice and helpful in everything else.
5/5
Excellent
Ivelisse
03/31/2024
Okay
The room was comfortable for me and my son the view was ok
4/5
Good
Tonya
03/30/2024
It had a lot of amenities great for families
3/5
debra
03/27/2024
No heated pool. Heater in room didn’t work. Old workout equipment. So many things wrong first time and last one here!
5/5
Excellent
LaCrystal
03/25/2024
Nice
3/5
Hilda
03/24/2024
Overall room was clean for the most part but basically all the amenities where under construction or not working elevators are very weird also you can hit the but to go down and end up going up and down a few times before actually going all the way down also when I called after reservations to inquire about extra packages they offer never received a call or email back or to me informed that a fraternity was hosting an event there and it was not peaceful at all having college kids yelling off there balconies setting off illegal fireworks scaring us half to death in our sleeps had I been informed I might have chosen a different hotel because overall I was not happy for how much I spent to basically not be able to do anything or even sleep peacefully
5/5
Excellent
Jeanne
03/18/2024
I liked it there. Price was good. Parking was good. Right next to beach. I wish they had a Continental breakfast or at least coffee (vs the room coffee).
The woman who checked me in was great. Do not know her name though.
3/5
Lena
03/18/2024
I had a nice renovated room, bright and clean.
But it was not an efficiency room I expected to have; no cookware or cooking utensils .
5/5
Excellent
Verified traveler
03/18/2024
Guest
Very Relaxing
5/5
Excellent
Antonio
03/17/2024
Even though it was a mix-up the problem was fixed emediutly my stay was excellent
5/5
Excellent
krenda
03/17/2024
We liked the property and the staff was helpful. Did not like the smell of others smoking in their rooms!
2/5
Chris
03/17/2024
Pool was closed which was the main reason we chose the property. We purchased ocean front and was given a side room instead with a limited view of the hotel next door. No dining onsite as was listed. Outside was a construction site that had been postponed by the city for whatever reason. No outdoor pool to be seen. I’m not sure what cleaner they use but it wreaked of carcass. Our room smelled so bad. I wanted so bad to demand a refund but we had to have somewhere to stay for my daughters cheer comp. I will say, the employees were very nice at least. Good luck.
1/5
claraines
03/16/2024
I was having alot of problems with my room
The tv and phone and ect. They need to do better the hotel smell also
1/5
Edward
03/15/2024
I arrived to find only one person working the check in with several people waiting. After getting my room I was frustrated and left the hotel to meet with friends. When I returned I started to settle into the room and discovered that it was disgustingly dirty. The bathroom had small black curly hairs all over it. The "clean" towels also contained dirt. I saw a small roach in the shower. And if that was not enough, maintenance tried to enter the room with me inside without checking to see if it was occupied. The latch was the only thing that kept them out. I was only staying one night so I suffered through to the next morning. I left without complaining because I felt I may loose my temper due to the lack of sleep. Do yourself a favor (STAY AWAY FROM THIS HOTEL)
3/5
Heaven
03/13/2024
Room 320 had a couple spots were the paint was chipping the closet was dirty, and the shower wouldn’t stay closed. I paid for a kitchen with an oven in my room and got a room with just a fridge and a microwave.
1/5
mieshia
03/12/2024
Smelled just like cigarettes in the lobby, house keepers were rude, looked ran down and old a lot of people coming in and out the hotel no shoes on looking like that didn’t even a have room there…. Horrible
4/5
Good
Tracy
03/09/2024
The view was the best
5/5
Excellent
Divonti
03/09/2024
The lady from Jersey, Black Hair, Black Nails.. spoke with so much certainty that it was comforting and welcoming. Most definitely will book with her again!! Thanks Jersey.
3/5
Brenda
03/07/2024
I will return
5/5
Excellent
Carol
03/05/2024
The staff are very friendly. There is construction going on which restricts usage of some areas.
4/5
Good
Sheila
03/05/2024
Staff very nice!
4/5
Good
Barry
02/29/2024
The property is older but completely refurbished in a modest way, clean, every thing works, nice shower, great value.
4/5
Good
Robert
02/28/2024
Paid a fee of $135 for resort
Got nothing for it
A total rip off
4/5
Good
Donald B
02/26/2024
Good value for ocean front room.
5/5
Excellent
Tammy
02/25/2024
It was a great all around experience
4/5
Good
Terry
02/25/2024
Staff was very friendly and helpful
5/5
Excellent
Terry
02/21/2024
No complaints. It is off season so many amenities are closed … but that is pretty much every where. The staff here is wonderful.
4/5
Good
Marvin
02/21/2024
Good place to visit and enjoy
1/5
Jane
01/16/2024
Never Again!
The smell of marijuana was prevalent all through the halls, even on the balcony! I thought this was a No Smoking establishment! No maid service! Hallways were dirty! Carpet was filthy! Brochure's for pizza delivery was laying in hallway for 11 days and never picked up! No working ice Machine! Our room was never vacuumed, swept or mopped in 11 days! I reserved a King Size bed and received 2 Queen Size beds. Had to change rooms so worrisome!
1/5
Roberto
01/16/2024
The room had ROACHES!!!!
We had a kitchenette that didnt work. Microwave didnt work. Fridge shut off and on. Called front desk and they desk and they never came to fix or offer to change rooms due to Roaches and non working items.
1/5
Derrick
01/15/2024
The heat went out and there was roaches
5/5
Excellent
tiffany
01/09/2024
It’s just a great place to stay
5/5
Excellent
Lavance
01/07/2024
I enjoyed hearing the waves crash throughout the night.
1/5
James
01/06/2024
Sun N Sand avoid it and go somewhere else
First we where told the room we rented was not available, so they gave us another room. The room was terrible half the power outlets and lights did not work, the TV in the main room didn't work, phone, alarm clock, stovetop and one heating unit also did not work.The room should have been cleaned better the vents in bathroom where totally covered in dust and dirt and the vents in the heating unit also needed to be cleaned. Their was dried paint all of the the floor and breaker box was open and said the one breaker was bad, but they still rented it out. Maids left trash and dirty laundry in front of our room everyday. Only one way in and out of the parking deck which was poorly light so be careful. They emailed asked about my stay and I responded but never heard back, also told staff when I was leaving and they promised the manager would call me never heard back from them.
5/5
Excellent
Jeffrey
01/06/2024
Was a great stay had a great room with views of the ocean only thing was the dishes just needed to be cleaned one more time but overall fantastic
5/5
Excellent
Annmarie
01/04/2024
It was very nice and the staff was really polite and the property clean and well taken care of and definitely recommend
5/5
Excellent
John
01/04/2024
Every thing was nice
3/5
larry
01/02/2024
the tv did not work and despite repeated askings they did not fix it.
1/5
Ludmila
01/02/2024
The hotel is very old, and is literally you get what you pay for. The room I was in it was horrible! Curtains had wholes, roaches on the wall, did not have hangers, phone in the room, the shower handle broke soon as I started the water. The water was leaking from the shower to the entire bathroom floor. We did complain soon as we arrived but the hotel was completely booked so they couldn’t transfer us to another room. They did have us another room the next day with it was the same room but it was better but unfortunately we left the following morning. We won’t definitely not coming back again. I even canceled the reservation I made for February because is not worth it. The indoor pool is very old, water cloudy as well. The experience it wasn’t good at all!
5/5
Excellent
Roger
01/02/2024
Everything was good except that the ice machines didn't work.
4/5
Good
Clinton
01/02/2024
Pros: The room had nice amenities, staff was friendly.
Cons: Ice machines didnt work and house keeping didn't check on us. Mattress cover had stains. It should have been washed before we checked in.
5/5
Excellent
Jessica
01/01/2024
Great Baecation Trip
I love the room and the experience by the beach and the person was so nice and welcoming even tho it was under construction it’s worth the trip. I would stay there again
4/5
Good
Buddy
01/01/2024
The registration clerk was very friendly and helpful.The parking and entrance to the building we feel is very unsafe.We we’re not told about some hidden fees we had to pay.
2/5
soufiane
12/31/2023
Liked the location. Room was dirty at first walk in. Broken draw that was releasing ball bearing. Unsafe garage with signs indicating that you're parking at your own risk.
2/5
Christopher
12/30/2023
Place needs to be renovated looks like they did the landlord special and painted over everything. They masked the smell of weed and nicotine with somehow worst smelling fragrance. Nothing was opened as advertised. No comforter just a sheet and tiny cover.
1/5
Virginia
12/30/2023
When we booked it said breakfast was included. The hotel does not have a kitchen until April.
Dirty towels and soap wrappers in the shower. No hair dryer. Thin coverlet.
5/5
Excellent
Connie
12/29/2023
People were very nice place was great
3/5
Verified traveler
12/29/2023
Room was great, Hotels.com booking was horrible.
I would give the hotel 5 star for the the room and location. However hotels.com didn't disclose there was a resort fee on the hotel's fine print OR the booking confirmation. Instead of using Expedia to complete the booking, they used third party "Hotel's beds" which doesn't cover the resort fee. Having just drove 20 hours, had to spend 1 hour on call with hotels.com. Eventually they accepted the error and asked me to pay the resort fee of USD$27.12 and they would give me credit for future use. Agent said it was successfully applied to my account. However, after checking all they did is added additional night to my rewards night for the value of USD $37.68. As you only get 10% of a night as "free night" credit, that only gives me USD $3.76. Now I need to spend another hour on call and hope they will resolve the issue. The only reason I booked this hotel was that there was no resort fee. But it was a big lie!
5/5
Excellent
Kristina
12/28/2023
Only thing is they don’t enforce their parking for people with smaller cars to allow the trucks to park somewhere
5/5
Excellent
Latoya
12/28/2023
Everything was great!! We just couldn’t get rid of the nets in our room I don’t know were they were coming from. Other than that I enjoyed my stay!
4/5
Good
Shanaye
12/26/2023
The staff was nice the hotel had a bit of construction happening near by but all in all a great place to stay.
1/5
Joseph
12/13/2023
VERY POOR TREATMENT.....NOT RECOMMENDED!
AN UNWELCOMING AND INCOMPETENT STAFF RUINED MY VACATION AND CREATED A DOMINO AFFECT WHICH HURT A NUMBER OF LOCAL BUSINESSES. I WOULD NOT RECOMMEND THIS HOTEL. NOT EXACTLY SURE WHY THEY CONTINUE TO USE HOTELS.COM BECAUSE THEY EXPRESSED THERE TOTAL AND UTTER DISDAIN OF THE COMPANY.
4/5
Good
Christopher
12/09/2023
Very quiet and clean
It was off season so very quiet. The front desk staff upgraded us to oceanfront and we loved our view. The room was very clean but we could have used a blanket on the bed (our fault we should have asked). We tried 2 separate ice machines on 2 floors and none worked.
5/5
Excellent
Lawana
12/03/2023
Wonderful customer service.
1/5
Verified traveler
12/02/2023
Don’t do it
Would not recommend.
3/5
Brett
11/26/2023
Rooms were ok for the price. Construction noise during the day. Several fixtures did not work, some were rusty. Sliding door did not lock. Overall for the price it was not terrible
3/5
Steve
11/26/2023
Parking deck was contaminated with trash and standing water. Floors in the elevators were cracked and popping up, which was a safety issue. In the room the safe didn't work, the sliding door didn't lock (broken). The phone in the room didn't work (when I asked about the phone not working I was told by the front desk just to use my cell phone. Not enough lighting in the room considering it had a kitchenette in it (unable to use due to poor lighting, some lights not even working). Elevator in parking deck wasn't working. Drilling and hammering going on at the crack of dawn, making it difficult to sleep in.
1/5
Herman
11/26/2023
Nothing Work GDL phone, Bethany glass unlocked
3/5
gerald
11/20/2023
it was convenient to where i was going.
3/5
lYNN
11/12/2023
Tv next door kept us up all night. Some one broke glass and left it under our car wheel.
2/5
Kiani
11/05/2023
When we arrived, our check-in was delayed due to some type of system glitch. The front desk manager was extremely helpful in working that issue out. When we got to our room, we noticed that the curtain was broken and there was a foreign substance on the window. The hotel looks older so I just blamed it on time. The bathroom looked newly renovated, so that was nice. My daughter goes to turn the T.V. on, and the remote doesn't work. Come to find out, the batteries were leaking acid into the remote. One of the lamps were missing a bulb so we had limited lighting in the room. In the middle of the night, I was woken by my child to point out the bug in the bathroom. Woke up the next morning to news that my brother's car had been broken into in the garage. He attempted to get the video footage for the police and was told that the cameras in the garage don't work. As they were returning to their room, the door was stuck and would not open. It took maintenance about an hour to get into the room. We didn't really feel safe after that, so we left a day early. The room wasn't the worst, but I would suggest ensuring that the amenities in the room work before placing guests. We will not be staying at this proprty again.