5/5
Excellent
roman
01/26/2025
Great place and centrally located to everything.
3/5
Robert
01/26/2025
The Good, The Bad and the Ugly
Good; good location, mostly friendly helpful staff.
Bad; hotel needs an update, uncomfortabel furniture, only 1 restuarant with very limited menu, medicore food.
Ugly; I needed to call down to front desk every day to have my serviced, on one day they never serviced my room even after calling front desk.
5/5
Excellent
Tony
01/25/2025
Wonderful stay for our anniversary! Great staff, clean accommodations and convenient to many attractions.
5/5
Excellent
Yolanda
01/25/2025
A little far from the center of the river walk.
5/5
Excellent
Tam
01/20/2025
The hotel are close to the riverwalk!
3/5
Lauren
01/20/2025
The hotel was quiet, clean and conveniently located.
5/5
Excellent
Edith
01/18/2025
Beautiful view❤️
5/5
Excellent
Eugene
01/15/2025
NA
5/5
Excellent
Betsy
01/15/2025
Todo excelente! Muy buena atención, buena comida en el restaurant, muy bien ubicado.
5/5
Excellent
Mark
01/14/2025
I think the beverage area should be monitored more for used cups lying around after use and the need to make sure clean cups are always available.
5/5
Excellent
Barbara
01/14/2025
There is no parking without paying for Valet services or paying for parking in a structure that you have to walk to.
5/5
Excellent
Kesia
01/13/2025
I booked the hotel for my mom and her husband. The hotel was very nice, however, the hotel restaurant did not have a good amount of vegetarian options. They were very disappointed by this and also surprised that a hotel of this caliber would not have a lot of options to accommodate a variety of dietary needs.
5/5
Excellent
John
01/11/2025
Nice place
5/5
Excellent
Brian
01/11/2025
Very nice property. Great view from our room. Clean, convenient, reasonable price. Staff helpful.
4/5
Good
Emrah
01/10/2025
Great place needs little upkeap
My heater was broke but the fixed it quick. Balcony doors were heavy hard to open. Restraunt was slow. Broken cofee machine in the restaurant.
5/5
Excellent
Lazaro
01/09/2025
Great experience at this property. Centrally located and easy access to the Riverwalk, restaurants and shops. The room was very clean and welcoming. The staff is friendly and ready to help if needed. Highly recommend this hotel.
5/5
Excellent
David
01/08/2025
Easy check in
5/5
Excellent
Ray
01/07/2025
Overall a 5 star experience. Great staff/facility
3/5
Mahsa
01/06/2025
Hair dryer in my room was so dirty and old.
5/5
Excellent
Carlos
01/06/2025
None
5/5
Excellent
Douglas
01/06/2025
From the second of arrival, everybody was awesome and very helpful -- the guys at the door taking car of our car, Robin helping me checkin. There even an issue with my reservation but Robin took care of it and make sure we were in great shape! The stay was great, only thing I'll do different next time is get a suite on the river side :)
2/5
JAMES
01/06/2025
below expectations
5/5
Excellent
Jerry
01/06/2025
The Westin River walk was perfect for our Christmas get-away. The location is on the quiet part of the River Walk and was not nearly as crowded as it could have been. even on Christmas Day a number of very good restaurants were open and the food at the ones we tried was very good. The
front desk staff and the bellmen were friendly and extremely helpful.
5/5
Excellent
Marc
01/05/2025
Wonderful place for a quick weekend trip!
5/5
Excellent
Heidi
01/05/2025
Very accommodating
Our room was not ready at check in time, so they comped us an extra room for three nights and we got two for the price of one. This allowed our two older children to stay in a room that adjoined ours and was ideal!
5/5
Excellent
King
01/05/2025
Hotel is in the quiet part of the riverwalk, close to everything but not crowded. Hotel is excellent and staff are really friendly. Parking garage is just across the street if you want to avoid the expensive valet parking.
5/5
Excellent
Lillian
01/04/2025
Very helpful staff.
5/5
Excellent
Oliver
01/04/2025
Great staff.
4/5
Good
James
01/04/2025
TV wasn't working and took over 3 hours to get it fixed.
5/5
Excellent
Ashley
01/04/2025
It was excellent the bar was great
4/5
Good
Mary
01/03/2025
I like the spacious room, however it would be suggested to have more lighting in the bathroom, maybe a microwave to heat up leftovers.
4/5
Good
Gloria
01/03/2025
Toilet seat loose, toilet was not clean thoroughly.
Personnel was great. There was a confusion about reaervation for dining on the 31st. , and Manager of hotel and restaurant, were very interested in making it work for my family of 12, and they did. So very grateful!!! I will stay jere again.
5/5
Excellent
jocelyn
01/03/2025
Near in everything
5/5
Excellent
MADAY
01/02/2025
This is our 2nd time coming to this hotel. We love it.
4/5
Good
Miguel
01/02/2025
Dirty room
5/5
Excellent
Ignacio
12/31/2024
Everything was great as always
1/5
Jason
12/28/2024
I really do not like giving bad reviews but this trip absolutely warrants it. From the initial check in, the front desk was snooty and pompous. She stands on the left side of the front desk as you are looking at it. Valet was absolutely amazing and up to Westin standards. The hotel was dirty, with dog pee inn the elevator constantly and not cleaned up, to the house keeoers not cleaning anything in your room and just straightening the bed. It was absolutely disgusting. The in hotel restaurant was very poor service and the food was 2 star at best.
We ended up ordering pizza however the front desk would not let the delivery driver up to the room and made us come down to pick it up. The front desk did not care about the inconvenience and would rather just stand there talking to each other with an empty lobby.
Absolutely not a “Westin” experience and we would discourage anyone from staying here.
Garbage service, bad food and no one really cares. Dirty facilities the entire trip. Shame
5/5
Excellent
Travis
12/28/2024
Very nice hotel, very nice employees and helpful with any questions.
5/5
Excellent
Gloria
12/23/2024
Liked everything
1/5
Merlinda
12/23/2024
The wait for the room. We checked in about 3:30 they had to change us rooms because we waited over 2 hrs for the room.. we didn’t get to the new room till about 6 and had to rush to our dinner reservations.
5/5
Excellent
Nina
12/22/2024
Patty Thornburg was an amazing help putting together a small and very intimate wedding for our Daughter. Everything went perfectly and one young man, Lambo, was just a fantastic help to our entire celebration..
It was an outstanding event!!!
5/5
Excellent
Jose
12/22/2024
Very nice place!
Very nice people from the valet all the way the receptionist and room service. Very nice and pleasant people.
5/5
Excellent
Todd
12/21/2024
Great! Though there was no lotion in the bathroom .
3/5
Richard
12/21/2024
We found dirty underwear in a drawer. I bagged them and delivered to the front desk. The receptionist accepted them with indifference.
5/5
Excellent
Juan
12/17/2024
Left on hold but great time
Loved my stay got left on hold seveal times. But otber than that loved my stay
5/5
Excellent
john
12/16/2024
Great location right on the Riverwalk. Plenty of dining and shopping options available. Nice hotel with friendly staff. I would stay here again!
1/5
Irem
12/16/2024
Honestly, do not waste your time coming here.
One, they are literally charging you for stuff you did not use. I got charged 8 dollars after i checked out, claiming i used the in room fiji water, which i laughed about when i first walked in bc who would pay that when walgreens/cvs is around the corner? This is how they make their money. So embarrassing for them, $8 wouldn't make or break a person, but it is stealing when you take money from people for services/goods you did not give them. The rooms are very very dated and gross, you smell the mold when you walk in. There is stains everywhere, chips in the ceiling. The balcony door keeps getting stuck. It is also on the end of the riverwalk so your view is nothing but the water, you dont really see any people/restaurants, etc. Will not be returning back, and I highly suggest you stay elsewhere where your money means something.
4/5
Good
ThanhThai
12/15/2024
Balcony overlooking the river walk is nice.
5/5
Excellent
Jennifer
12/08/2024
Great experience
3/5
Miguel
12/05/2024
The Westin San Antonio is a beautiful hotel in a prime location, but the service left much to be desired, especially for the price.
When we arrived, no one helped us with our six bags, no one opened the door, and no one greeted us. Instead, we were met with a long line of about ten people waiting to check in, and still, not a single staff member acknowledged us.
The room and hotel itself were lovely, but the service was disappointing. Breakfast the next morning was a complete disaster. The restaurant was chaotic, with guests confused about how the seating worked. After waiting 30 minutes and having to find someone ourselves, they scribbled our name down on a napkin and told us the wait would be an hour and a half. When we finally got seated, everything felt rushed, and while the food was okay, it was definitely overpriced.
For $500 a night—or even $300—you’d expect much better customer service. The hotel’s beauty can’t make up for its lackluster service and attention to detail.
5/5
Excellent
Erasmo
12/05/2024
Great time
3/5
Thomas
12/04/2024
The riverwalk is getting rundown and dirty
4/5
Good
Marcel
12/02/2024
Great overall experience!! The hotel does not offer a free parking space so there is the added cost of parking if choosing this hotel
5/5
Excellent
Damian
11/30/2024
Right on the Riverwalk with balcony view of the river. Great staff
4/5
Good
Tracey
11/30/2024
River view
1/5
Haresh
11/19/2024
HGI
understaffed
5/5
Excellent
Brenda
11/19/2024
It was a short trip just passing by everything was great especially the bed i slept very good. Best hotel I've stayed at, as of now.
2/5
Dana
11/19/2024
Poor service, clogged drains
The sink drain didn't work, the shower drain clogged, they supposedly fixed it but it still clogged the next day. They didn't clean the room or provide towels one of the days. Very poor service. When i complained again at the end they said too bad you booked with hotel.com otherwise we might compensate you. Very disappointed
5/5
Excellent
Rose
11/17/2024
Great trip! Beautiful hotel and awesome staff!
5/5
Excellent
Brent
11/17/2024
Wonderful hotel. Enjoyed the stay.
5/5
Excellent
Renee
11/17/2024
Absolutely great
5/5
Excellent
Marcelina
11/13/2024
Very clean
5/5
Excellent
Cyntra
11/10/2024
Gorgeous property right on the Riverwalk with water views. Easily accessed from the hotel. Close to all conveniences. King room was large, clean, with solid furniture, safe, refrigerator, and coffee maker. The gym was well-equipped with a view to the welcoming pool area. Had a great stay!
5/5
Excellent
Russell
11/10/2024
We just had a perfect stay at this Westin. The location is ideal, directly on the riverwalk and quick walking distance to downtown bars and restaurants. The staff from the front desk, the wonderful conciere, the downstairs restaurant, and the guys helping with the cars were all professional and friendly. The first floor seating and waiting areas were really classy. We reserved several rooms facing the water and each was very nice. They had a number of events going on but things ran smoothly and the other guests we interacted with seemed happy and relaxed. We felt very safe, welcomed, and comfortable the whole time. We had an issue with one of our rooms and it was resolved immediately. Well worth the stay and we’re happy to give it a major thumbs up.
5/5
Excellent
Erin
11/06/2024
Staff was great!!! Location was convenient!! Very clean room!!!
2/5
Roger
10/28/2024
I'm sad to have to give this lovely property a negative review.There's so much about this hotel that is really quite nice: the location, the front desk staff, the lobby and main floor are beautiful, the food at the downstairs restaurant was delicious.However, we were more than disappointed with the cleaning staff.Our room was not cleaned or serviced the entire stay.We were celebrating our anniversary and I had to make my own bed. We called the front desk for towels, and when I asked about housekeeping they brought me sheets to make up my own bed - on my anniversary! There was a used highball glass with a dried out lime sitting on the table by the elevator our entire stay. Nobody wants to stay in a hotel that has housekeeping issues, sorry, but that's just a simple fact.I spoke to the front desk about this several times, and when we checked out I asked to speak to the manager so that I could give him my negative feedback privately and not online.He apologised and gave us one night free, which we accepted and believed was a generous way to rectify the situation.That would be the end of the story, but about two weeks later they re-charged our credit card for the full amount. I called and spoke to Ruby, who was going to speak to a manager and get back to us, but we did not hear back from her. I am not interested in "working" to get the charges removed, but I thought I'd let others know that not only is housekeeping quite below par, but they don't seem to care about their guests.
5/5
Excellent
Lorena
10/24/2024
Everyone was very nice.
5/5
Excellent
Debra
10/21/2024
Great property on the riverwalk. Room was spacious and beds were comfortable. Very clean room and the view of the city was nice. Convenient to restaurants and bars and walkable distance to mall. Nice safe area and hotel was very quiet. Easy access to riverwalk. Staff was very courteous.
5/5
Excellent
Jesus
10/20/2024
Excellent
4/5
Good
Melissa
10/18/2024
By the Riverwalk
5/5
Excellent
Paige
10/18/2024
The room was nice, comfortable and clean but the staff outside was rude and not helpful.
4/5
Good
earl matthew
10/17/2024
Very nice location, easy to walk everywhere. Very Comfortable room, although our tub didn't drain very well when taking a shower. Needs a little updating in the rooms but I would definitely stay here again for the location. The river walk is easily accessable from here.
3/5
Roger
10/14/2024
A little tired. On Riverwalk but too far down. Expensive valet and no good alternatives. Tv did not. Took a full day to move us. Asked to have room. Did not happen promptly. Restaurant menu was not Ppealing.
4/5
Good
Alice
10/14/2024
Nice location off the Riverwalk. Not enough breakfast options in the area. Service was slow in the restaurant connected to the hotel. I did not like the handicap bathroom. No tub. The shower water got all over the floor. Made it slippery. I had to wipe it up with a towel after every shower. We are not handicapped so I don't know why they gave us that room? Overall it is an okay hotel. Charges for WiFi and Parking were high.
3/5
Aimee
10/14/2024
Like many others have said, the property could use a little refresh. It probably used to be a luxury hotel, but now it's a good hotel with luxury prices. My sister was checked into a room that hadn't yet been cleaned - and we checked in hours past check in time. The street facing rooms are very loud at night from the weekend night cruising on the nearby streets. The hotel was convenient to food and attractions, so that was nice. Every time I took a shower the water pipes rattled. The pool is small and ran out of towels that were never refreshed. All the staff was very nice but the hotel is dated and could be run a little better. I don't think I'd stay here again.
2/5
Alejandro
10/13/2024
Pillows were terrible, old and bumpy. Facilities are old and worn.
2/5
Johnny
10/07/2024
THERE WAS AN ODOR IN THE HALLWAY AS I WAS WALKING TO MY ROOM - MAYBE THEY NEED TO CHANGE CARPET DEODARANT. SAME AS MY ROOM.
TOILET LOOK LIKE IT COULD USE BETTER SCRUBBING AS BLACK SCUM WAS UNDER THE RIM.
5/5
Excellent
Luis
10/06/2024
The location was perfect. Walk right out to the riverwalk. Pool should stay open a little longer though and bar was under construction. But very clean.
3/5
Mark
10/06/2024
The bar was not operational and we were not notified prior to arriving. I had business meetings and we typically retire to a nice hotel bar afterwards. We did not have that opportunity which was annoying...
2/5
Rodrigo
09/24/2024
My wife and I visited San Antonio this past weekend to have a quick getaway for our 25th anniversary. I made the reservation through price line. We arrived later Friday night 13th of Sept. As I checked in the lady who helped me was very kind. Handed me my keys and and we went up the room. We had a pretty long road trip as we hit some crazy traffic due to construction on I-35. I went in used the restroom and turned on the water and the handle of the hot water flies off. Made enough noise for my wife to ask if everything was ok. I tried to put the handle back on and had to use quite enough force for the screw to catch. As I finish walking into the room I notice that the wall has some water damage and it wasn’t what I was expecting. I checked to see if the wall was wet but I wasn’t. I let my wife know that I forgot something in the car and went to the front desk to see if there was another room available didn’t matter if it wasn’t with a balcony but there weren’t any rooms available. I didn’t point this out to my wife but I noticed it every time I would walk into the room. Quality is what the Westin is know for and I still see your hospitality and your hotels as quality. As I drove up to the entrance of the hotel parking Vallet asked me if I was going to have my vehicle checked in. I let the gentleman know that I would like to have my vehicle vallet only for one night. I see on my bill 2 charges for vallet which is $56.00 and another charge for $4.62. I have images if needed.
5/5
Excellent
Christine
09/22/2024
Very clean and comfortable hotel.
5/5
Excellent
Alex
09/21/2024
Collin at the front desk was very friendly and polite, make check in very easy going and pleasant
5/5
Excellent
Laura
09/17/2024
The hotel was beautiful and in the center of Downtown San Antonio! The staff was friendly and I will definitely be staying there again!
5/5
Excellent
Susana
09/11/2024
The location is perfect and the hotel is very nice and clean!
5/5
Excellent
Luis
09/08/2024
Staff very good and helpful
5/5
Excellent
Charlene
09/07/2024
The Westin is beautiful with friendly, professional and extremely helpful staff. It is conveniently located with local transportation. The staff have great local recommendations and was very knowledgeable . This was my second stay at this location but this time I had many family members that were impressed and very happy with this choice.❤️❤️❤️❤️❤️🤩⭐️⭐️⭐️⭐️⭐️
5/5
Excellent
Tom
09/04/2024
Hotel was where the conference I attended. Meeting rooms and area were great.
3/5
Luis
09/02/2024
$70 dolls for overnight parking insane
3/5
Sheena
09/02/2024
The Westin was so much better last year than this year,the one thing we loved about the hotel was the hospitality we had lastcyear, well they left it somewhere because it was horrible this year . No pool bar and service at the bar was terrible very snippy and in bad mood toward you . We will be goung to the Marriot next year.
5/5
Excellent
Alma M
09/02/2024
Nice!
Our anniversary! Was great on the river away from the crowds!
1/5
Alexander
09/02/2024
Deceptive services. Mystery charges
Website says all fees will be charged upon check in. Woke up to multiple different charges on my bank statement the last day of my stay. They then couldn’t tell me what the charges were for. I knew the incidental fees are necessary, I fully expected that, but an additional 92 dollar charge they couldn’t explain to me upset me. They told me to call hotels.com for clarification. Will not return.
5/5
Excellent
santos
09/02/2024
Excelente
5/5
Excellent
Brian
09/01/2024
It is a nice place to stay
5/5
Excellent
mary
09/01/2024
Parking too high other than that all was great staff at the check in were great and helpful
5/5
Excellent
Jackie
08/27/2024
Excep
5/5
Excellent
Piper
08/27/2024
There is a big garage across the street to park in which was very nice. This place is very nice and clean and situated right on the river. Great for my first visit to San Antonio!
5/5
Excellent
Joseph
08/22/2024
Great place to stay. Convenient to attractions and very well maintained. We could not have asked for a better place to stay
2/5
Tamera
08/21/2024
The website has misleading photos. We booked with this hotel because it had a bathtub. When we checked in a very rude and dishonest desk attendant (I apparently can’t name names but she has mid length blonde hair and her name tag says her passion is “motherhood”) said that they didn’t have rooms with bathtubs. She then changed her story and said they did have them in certain rooms. After 20 mins she sent us to a room she said did have a bathtub, but it did not. She then sent us to another room she claimed had a tub but it did not either. When we came back down, she was accompanying another unhappy customer to a room so we were assisted by another gentleman who sent us to a room with a tub. When we went to check out, I found daily up charges on the bill. We were being checked out by yet another man, however the dishonest front desk attendant was there. The man didn’t know what to do, and the dishonest front desk attendant, who was checking out another client butted in and told him we agreed to the up charges. This was an outright lie. She was not even behind the desk when we checked in! Ultimately a manager deleted the charges, but not what I expected for a FIVE star hotel. Shame on you dishonest front desk attendant (you know who you are). Lying is a despicable trait in customer service.
5/5
Excellent
cheryl
08/20/2024
Loved my room, everyone was very nice. I would stay there again. Very quiet, loved the bed and pillows going on the web site to purchase the pillows.
5/5
Excellent
Laura
08/17/2024
Great service and Riverwalk access
The hotel is located on the Riverwalk with easy access to food, entertainment, and walkways. I stayed 2 days for business and an extra for pleasure. Due to this, I had two different types of bookings and a booking issue on my side. Dairys at the front desk was extremely patient and helpful navigating me through rebooking the stay and making sure I didn't have to change rooms. Everyone was extremely kind and polite. The bar had delicious drinks, valet was always available, and the room had multiple comfortable pillows.