4/5
Good
andrea
01/23/2024
Very comfy, great staff, elevators are ???
Great staff, comfy beds...REALLY COMFY, cookies!!!!
My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed "Out of Service". Thankfully the door opened. I reported this to "him" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.
3/5
Wasima
01/22/2024
Dirty
No soap
Even when I asked for 2 days
Condition of of a rundown motel
2/5
Michael
12/28/2023
Cleaning Crews Need to Check Appliances/Plumbing
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room.
I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
5/5
Excellent
Ruth
12/28/2023
The personnel were very cordial and welcoming, we felt very comfortable.
1/5
Joyce
12/17/2023
Woke up after our third night with bed bug bites. I complained to the staff and was told a manager will reach out to me. We checked out and have not heard anything back. Terrible experience! Terrible service! Do NOT stay at this hotel.
Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.
4/5
Good
Helen
11/24/2023
Extremely polite and friendly staff. Clean and quiet. Only drawback was shower water temperature was warm, not hot-even when first using. Overall a very nice convenient hotel.
Thank you!
2/5
Verified traveler
11/17/2023
It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable
5/5
Excellent
Felicia
11/10/2023
We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.
5/5
Excellent
Brian
11/10/2023
All was done promptly
5/5
Excellent
Daniel
11/05/2023
Hotel very good
4/5
Good
Ahmed
10/29/2023
I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.
4/5
Good
Helen
10/27/2023
Close to my family
2/5
Mohmmadhassan
10/23/2023
Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.
3/5
Bechshanna
10/15/2023
Hotel lobby smelled like onions and body odor
3/5
Beth
10/13/2023
The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.
2/5
David
09/25/2023
A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎
5/5
Excellent
Rose M.
09/22/2023
Great customer service
4/5
Good
Kelley
09/01/2023
Needs Upgraded
This particular doubletree, needs updated. You can tell the owners, aren’t putting any money back into it. Just a few minor adjustments, and things should be up to normal doubletree standards.
5/5
Excellent
Veronica
08/22/2023
I really did love this hotel, the location was great and the service is excellent 👌
5/5
Excellent
Laurie
08/22/2023
Service in the restaurant was AWESOME!!! Food was delicious! Room very comfortable.
4/5
Good
Monica
08/20/2023
Ice machines was out on several floors
3/5
Corey
08/20/2023
It served its purpose.
2/5
Ali
08/12/2023
To start of there is a system issue between Expedia and the hotel. I paid extra for having breakfast included but the hotel had no record of it. I had to show them email and login to system to prove that I paid extra. Then the hotel staff acted like they are doing me a favor.
The room had chest of drawers with missing hardware to make the room look like a run down facility. The bathroom shower box doesn't hold the water in place making it run on the floor and slippery and dangerous. Water control in shower did not work properly.
Overall for the hotel being a 4 star appearance was more like 1 Star.
3/5
Baljinder
08/09/2023
Only booked it because it was one of many hotels that offered free shuttle service from and to the airport. We arrived at the waiting area at 9:50pm and we’re waiting till 10;45pm and no shuttle. Other hotels had their buses come 3-4 times. Final took a ride and paid out of pocket to get to the hotel since we had confirmed and paid for our reservation. Really not much of an acknowledgment or anything from the front desk at night or in the morning
4/5
Good
Carrie
07/20/2023
I was here for 3 days.
I enjoyed dinner two nights in the restaurant and breakfast once.
The room was clean and the staff was friendly.
Location is great. Quick drive to alot of restaurants. Walmart, Target and the airport are close by also.
5/5
Excellent
Marcus
06/22/2023
Great location and service. Easy access if you have a vehicle. Right next to the Walmart
5/5
Excellent
G. Chapman
05/26/2023
5/5
Excellent
Darall
05/08/2023
Great service
It was very welcoming and friendly.
2/5
Verified traveler
04/23/2023
Chaotic and delayed check-in
Took over an hour to get us checked in. We were told there was an “emergency” that caused many rooms not to be ready. “Manager” not on duty came in to assist (drove in from an hour away) with cleaning and with emergency. Communication about the situation was very delayed and not good. Front desk staff should have told us what was going on from the onset so that we could know what to expect. Instead, we were left in limbo, during which time it became more and more frustrating due to lack of information.
3/5
Ceci
04/18/2023
The location was great, hotel rooms are a little dated, there was no shampoo, the room was clean, the hotel was quiet. We did not dine at the hotel since there were many options around us. For a quick stay, it was good enough.
2/5
Lyndsey
03/08/2023
there was a man our room when we checked in, he didn’t say what he was doing there but it looked like he was fixing something in the bathroom, he had a cart with him. and the remote for the TV didn’t work and was dirty, there were not enough towels & the toilet paper had not been replaced, some towels were also dirty.
4/5
Good
Verified traveler
02/07/2023
Okay but staff could be better
I interacted with two staff members at the front desk and neither looked at me while talking. One even looked away from me during our interaction. It was awkward and unprofessional by both, I felt as if my business was not appreciated.
4/5
Good
Megan
02/06/2023
The tv in our room could not be changed to any other channel. The front desk staff person
Did offer is a new room, but it was 10:30 at night. We were stuck falling asleep to NickelodeonTeen. It was room 403.
2/5
Joan
01/23/2023
I was highly disappointed to find bugs in my room as soon as I walked in. They were flying buys on the curtains. I am not sure how they came into the room when the windows are sealed shut. Also used drinking glasses were outside the room. There was a musty smell. Immediately, I went to the front desk and the associate gave me a new room with no issues. Customer service was good at the front desk and dining area. Apology was made. However, being Hilton property I expected more.
4/5
Good
Martin
01/21/2023
was great!
1/5
Wasima
01/09/2023
Dirty and rundown
The hotel is very dirty and rundown.
It needs complete renovation!
Stain on sheets and chairs.
Tables were dirty.
Most motels are much better than this hotel.
I stayed there a year ago and it was nice and clean at that time
5/5
Excellent
LINDA
12/12/2022
This hotel has consistent great service and cleanliness. I have stayed here several times and never had any surprises.
2/5
L
12/05/2022
The water was shut off from 10a-5p both days we were there. No housekeeping services were done in our room during our stay. The duvets had stains that looked like blood.
2/5
Merrilee
11/15/2022
Never again
The hotel had 1 elevator working.. extra long wait times…outside garbage pails remained over filled for 2 days outside
Room had a stuffy smell .. I stay here every year when I visit family and will choose another place to stay.. additionally my room was at the end of the hall and I booked as a senior
5/5
Excellent
Maryellen
11/05/2022
Very clean. Personnel very helpful. No one told us breakfast was not included until after we ate and were presented with a bill for $27! For powdered eggs no less. Not a nice surprise.
2/5
Verified traveler
10/31/2022
Unfortunately, my stay at this hotel was not great.
Upon arrival into room 300, my wife and I noticed the room was very old and had a smell. We also noticed several smears and stains on the walls and counters. After attempting to take a shower, several of the white towels had yellowish stains. The final straw came upon finding a small blood stain on the pillow as we were about to go to sleep.
I took the pillow downstair to the front desk to ask for a replacement, but the young man behind the counter replied that housekeeping was gone for the night, and there was nothing he could do. I then asked to be switched to a different room, and the young man replied that there was a flight cancellation at Dulles Airport nearby, and all their available rooms were being held for those passengers.
At that point, I asked to speak to a manager and was greeted by the overnight Director of Operations, who was much more helpful. He transferred us to room 528, which was cleaner, but unfortunately had a bug problem. We found several random ants crawling on the bathroom floor.
At this point, my wife and I just dealt with it, not wanting to request a third room, repack for a second time, or potentially request a refund and attempt to find another nearby hotel.
Our experience at this particular DoubleTree was the worse hotel experience we’ve had in a very-very long time. We didn’t even want to eat the ccomplimentary cookies. I will not be recommending DoubleTree in Sterling to anyone.
3/5
Amanda Kelley
10/31/2022
The customer service was good. We were booked on one floor that had fans everywhere and smelled like mold and the manager had no problem moving us to another room. The rooms are a little beat up... scuffs and stains on most of the funiture. This was disappointing for what we expect with a hilton property. Beds were comfortable and the stall was friendly and attentive.
3/5
Kelly
10/23/2022
Room was not cleaned thoroughly…candy wrappers found on floor. Only one of two elevators was working. Property could benefit from updates. Location was great for traveling around the Sterling/Reston area.
2/5
Rosemary
10/17/2022
The property was dirty. There was a lot of trash on the floor in the elevator. I was there for 24 hours and it never got cleaned up. The floors in general were dirty. The hairdryer that was provided by the hotel was sticky and filthy; I had to call to ask them to replace it. One lady working the front desk was not very nice.
Things I liked: The restaurant service and food was good and the transportation to and from the airport was fine.
5/5
Excellent
Marianne
09/26/2022
Super clean comfortable room, friendly and attentive staff, nice restaurant on site. Close to shopping. Very nice weekend overall.
4/5
Good
Michael
09/26/2022
ddd
1/5
Ahmed
09/21/2022
No pickup from the airport as advertised by Orbitz. No hot water, broken faucet. Breakfast was over priced and not worth it but there were no other choices around. Does not deserve 4 stars by any means
2/5
Mary
09/19/2022
Shower door did not close properly and water leaked on to bathroom floor. Remote control did not work. Could not use TV. Microwave sitting out in the hall. Bathroom ceiling stained. Bed was nice.
5/5
Excellent
Shawna
09/19/2022
Will use again!
Fastest check-in I have every had.
5/5
Excellent
luke
09/18/2022
I have stayed at this hotel a number of times over the years and the recent updates to the furnishings are outstanding. Also the breakfast was a bump up from the last DoubleTree I stayed at.
4/5
Good
Shengyang
09/13/2022
It is clean, but the breakfast is really not nice.
2/5
Douglas
08/29/2022
This hotel is just barely surviving. It could use an overhaul and poorly staffed. The one bright spot is the Cafe/bar. The food was very good.
5/5
Excellent
Yunlei
08/15/2022
N/A
2/5
Verified traveler
08/12/2022
Stay somewhere else
It was a really gross hotel/room and the woman who checked me in was not kind. When I asked her questions about anything, she would tell me she didn’t know and just to figure it out. Will not stay here again.
2/5
Jennifer
08/01/2022
Ok hotel- staff needs cs training
Man at Check in literally didn't speak to us except to say he needed to see my ID. No hello, no telling me what my room number was going to be, no telling me about the amenities. Very rude. Silently Gave us two cookies for 3 people too which was very odd. Bed had a gum wrapper on it when we got into the room, otherwise it was clean ( we hope!)
3/5
Outtum
07/13/2022
Not too close to restaurants and other outlets
4/5
Good
Hemananth
07/12/2022
1/5
Dana
06/28/2022
I booked this location for distance from the airport. And it was rated at four star hotel. I walk in had a reservation but the person at the front desk asked if I had digital checked in. I could not get it to work since I did it through a third party. After getting settled and take showers for the night. My reservation was for two adults and there was only one towel. Tried calling several times no answer at the front desk. Went down to the front desk was told that most all of Housekeeping called in. There were towels in the dryer and they would be ready in 15 to 20 mins and would be brought to the room. After waiting for over 45 mins Just called it a night. Called again the next morning requesting towels again. Was told again no housekeeping and to come down to get towels. And they just hung up. So I decided if that is the service I am getting here. I would rather sit in the airport for 4 hours. I started putting my things in my suitcase. and discover a large old dried blood stain on the sheets. I don't expected to see that type of things at a 4 star hotel. Also when I check in asked about the shuttle to the airport, was told it ran every 30 mins, scheduled it for 10 am but with the other events I went down there alittle for 830 in the morning. And was told it would not run until 9 am. Fine. So alittle before 9 the shuttle appeared and the entire hotel there was not alot of friendly customer service. That was the worst place that I have stayed in Hilton hotel chain.
2/5
Emily
06/16/2022
The staff were rude and unwelcoming in evening when we arrived. The room had feathers and peanuts all over. Then when leaving in morning we had about 10 minutes until breakfast closed and they were rude about that too, we didn’t even want to eat there. Too many other places to stay with nicer staff.
1/5
Charles K
06/11/2022
Be careful of Bed Bugs
2/5
Ranjith
05/23/2022
With 2 kids, we had to wait more than 45 minutes (close to 3:30 PM) to get a room. Staff lacked basic customer service skills. If the hotel knows there are customers checking in, why would the rooms not be cleaned? Why would other customers be allowed late check outs?
A couple who waited ahead of us were offered cookies as they were assigned a room and walked towards the elevator. With kids, we were not even offered water. When we received a room, there was no one to help with luggage.
Not sure why this is a 4 star property. The room had a TV from stone age.
5/5
Excellent
Johnathan
05/20/2022
Clean quiet and overall a very nice experience. Would definitely recommend and stay again
1/5
Maurence
05/16/2022
Room not clean and staff extremely arrogant
4/5
Good
Jenan
04/18/2022
Good
5/5
Excellent
CRAIG
03/29/2022
Excellent
5/5
Excellent
Luther
01/27/2022
Only stayed one night but everything went smooth. We also got warm cookies when we arrived. That was a nice welcoming touch.
4/5
Good
Coryden
12/31/2021
Airport transportation starts at 6am
4/5
Good
Ana
12/28/2021
The hotel was nice and clean. My only criticism is that we were not aware that we had to request that our room be cleaned. We've stayed frequently in hotels - of course not recently since after the COVID fears; but we've always had our room cleaned daily without our requesting it. The attitude of the person in charge of the breakfast area was wonderful, but when we spoke to the hotel staff at the desk - - they were not very receptive. Not everyone assumes that cleaning is on a "request basis" perhaps they could have posted a sign concerning this new policy. Other than that it was fine. I am glad to have had the warm breakfast option.
3/5
SRILAKSHMI
12/22/2021
I don’t like the way they mange hotel rooms. We stayed two days but did not remove trash for two days. And also the restrooms— water is coming out from shower area to the restroom spreading which is very dangerous to the customers. There is no way to go that water quickly. It was my family’s bad experience.
4/5
Good
Benjamin
12/14/2021
perfect place to stay
3/5
Verified traveler
12/12/2021
Don't count on the shuttle at night.
The hotel is nice, but we were disappointed that the airport shuttle (stated to run on call 24h/day) actually doesn't run in the evening. That's frustrating when you picked the hotel BECAUSE they had an airport shuttle.
Otherwise, this is a typical business-traveller airport hotel.
Also, take a taxi, not an Uber like the front desk recommends. The Ubers quoted almost twice the price of a taxi -glad we checked!
2/5
Robin
11/08/2021
Very disappointed
Waited an hour for the shuttle. Called hotel and was informed that I need to take the Homewood Suites shuttle. No sign in the Homewood shuttle and no advance notice from hotel. Suggested to put a sign in the shuttle, but did not do it. I was on the third floor and it smelled of cat urine. There was a coffee cup that stayed in the lift all day and a wet floor sign upon exiting the lift to the third floor (it was not wet, but the sign was in the way). I do enjoy water preasure in the shower, but my shower's pressure bordered on violence with no way to adjust. The only positive part of my stay was the breakfast hostess. She was friendly, helpful, and provided excellent service in an otherwise very disappointing one night stay.
1/5
david
11/05/2021
I have stayed at this facility in the past. They have replaced the beds and they are now so soft that you cant sleep in them. The lack of firmness kills my back. I won't
5/5
Excellent
Deborah
10/27/2021
Check in was easy, room was clean, beds very comfortable
4/5
Good
Anthony Starling
10/17/2021
Good
1/5
Chris
10/09/2021
i did not even stay need a full refund. room smelled really bad . i sprayed a full bottle of ferbrezz in the room didn't help. cleaning staff tried cleaning again no help. left and went to a different hotel.
3/5
Crystal
10/07/2021
Needs better housekeeping
We typically love this hotel and have stayed many times. I think covid/lack of workers is affecting them. We select this hotel specifically for the hot tub, which was broke for more than 2 weeks (we kept calling). That's OK, we got over it. But the room- a foil wrap like when you open a toothpaste was floating in the toilet, hair was on the toilet, pee was still on the back areas, long hairs on the sink and shower. I didn't complain- I had brought Lysol wipes and cleaned down everything. Toilet wouldn't flush- husband fixed it. But waking to ants all over my luggage the next morning was the final straw. There seemed to be masses of them below the air unit. We then discovered other people's socks and old food under a bed/behind a chair. We were offered a new room for our second night but at this point my husband was done with the whole experience and we just drove 6 hours back home. The hotel did make it right though and refunded our second night since we didn't stay. The front desk staff are very nice and helpful. We didn't eat there or swim in the pool so I can't review any of that. Just getting housekeepers to be a little more thorough will bring them back to the standards we've grown to know.
4/5
Good
Suzanne
10/05/2021
Front desk staff was pleasant and helpful. Hotel floors were clean. Room was clean
5/5
Excellent
Natasha
10/01/2021
Very Comfortable and spacious. The workers were very friendly.
4/5
Good
Sandra
07/25/2021
Decent for short stay in area
Stayed as I had meetings in the local area. Room was clean and it was fairly quiet (the AC can double as a white noise machine) when in the room. The bathroom really needs updating. The tub is narrow and more water continues to pour from the tap than the shower head so you’re always standing in a bit of water. If you aren’t fighting the shower curtain, you’re banging your elbow on the handicap rail.
5/5
Excellent
Verified traveler
07/20/2021
Fantastic hotel
4/5
Good
Verified traveler
07/20/2021
This is a good hotel for a convenient short stay. The Breakfast is very good and provides a lot of choices.
We liked this hotel.
5/5
Excellent
Daniel
06/27/2021
Awesome beds
The gentleman that helped check in at 1:30am was outstanding!
4/5
Good
Verified traveler
06/21/2021
Great location and clean place
Everything went well. Just wish they would make their delicious cookies before check-out time (11am) for the kids/customers to have some on the road.
4/5
Good
Verified traveler
06/19/2021
Nice except for bedding
Everything was great except for the bedding seemed a bit worn. There was a small drop of what looked like blood on the bottom of the bed quilt, and when I pulled the covers back there appeared to be a 6 inch round stain on the bottom sheet. Turns out it wasn't a stain at all, it was an area of the sheet that was so worn you could basically see through it! Looks like someone had scrubbed the sheet so hard that they nearly put a 6 inch hole in it.
5/5
Excellent
Verified traveler
06/17/2021
It was very clean and located close to where I needed to be.Staff was always helpful.
3/5
Verified traveler
06/14/2021
Room was so so. Only 1 elevator in operation.
5/5
Excellent
Verified traveler
06/10/2021
nice restaurant- friendly staff
3/5
Verified traveler
05/29/2021
3 stars is enough
3/5
Verified traveler
05/28/2021
The property is old and somewhat dingy. There is a forlorn feeling about the place, most likely because of the low level of use during the pandemic. The staff were eager to please and seemed overworked. I would stay there again because it is convenient and the price is about right. I would expect that, when the travel business is in full swung, the property will be spruced up.
1/5
lyndsey
05/26/2021
not clean
There was hair in the sink and on the counter left over from the last guest that I saw as soon as I came in my room. My dad’s door key sensor never worked and he went down to the desk twice to get new keys but to no avail. There was only one working elevator and way too many people were squishing into. No windows opened in the room and the room was stuffy. We left for a different hotel after about 15 minutes and ended up not staying.
3/5
Verified traveler
05/24/2021
There was no continental breakfast as described on cheap tickets and I was given a handicap room which was not in the description. There was no toothpaste or towels in the room.
5/5
Excellent
Tiffany
04/25/2021
Very clean and quiet!
5/5
Excellent
Michael
04/21/2021
Pleased
Good food, nice bar, great service.
2/5
Felecia
03/22/2021
Underwhelmed
The shower faucet wasn’t attached to the wall, the tub was gross, and there was a musty smell. Black mold around drain.
4/5
Good
Verified traveler
02/22/2021
The lobby was nice. Friendly staff, easy access to dining areas.
4/5
Good
Verified traveler
01/11/2021
Great service
Its was good service fast good price . I recommend Hotels.com
3/5
Judy
01/05/2021
Ok and needs better maintenance
Great location. Lobby is nice, clean and updated. Business center is best with room and cleanliness. However, the room is a little dated. The space behind the TV cabinet was so dusty that you could tell it doesn’t get vacuumed. Faucet in the shower didn’t function well with the some water running from the faucet rather than the showerhead so there was diminished water pressure from that. Bathroom and the room in general was clean.
5/5
Excellent
Key
12/20/2020
Rooms were nice, clean, and quiet. Staff was excellent in customer service. I would definitely recommend.
1/5
Gaurang
12/18/2020
They charge me extra breakfast money but it’s complementary