5/5
Excellent
sammy
02/21/2025
Great hotel
I had an amazing night I only had it for one night I was out in Naperville but it was snowing so I decided to get a room for the night and I must say it was beautiful the one bedroom suite. I stay in the city didn't feel like taking that 1 hr drive back to the house so we stayed peacefully great hotel that also comes with a great breakfast
5/5
Excellent
Balarie
02/16/2025
I satisfied
5/5
Excellent
Reynaldo
02/16/2025
Everything was good and very homely
Very good place, you can cook and spacious, Breakfast is also nice. Staff also are very accommodating.
3/5
Zakiyyah
02/16/2025
I frequently booked with the Hyatt, but I was very deterred by the cleanliness of the shower in the bathroom.
5/5
Excellent
Tovara
02/15/2025
Nice
4/5
Good
Ernest
01/25/2025
There were no room darkening shades so the outdoor parking log lights shined into the room. It took quite a while to get hot water for a shower.
3/5
Adam
01/23/2025
A very average stay in an aging hotel
The hotel looked nice and modern from the outside, but inside everything was well worn and beat up. Our couch for example was sunk in. There were scratches all over furniture and walls. The breakfast was subpar.
3/5
Verified traveler
01/22/2025
Great staff, questionable clientele, cold suite.
Booked last minute, upon check-in noticed a few sketchy looking inebriated individuals in and around the hotel lobby. I advised the manager on duty that I was not comfortable staying there, and he said he would be more than willing to refund my money, but because I booked the room through Hotels.com, his hands were tied. Once I got to the room, the heat did not work in sub freezing Chicago temps. They tried their best to accommodate me in the late night hours. If it weren’t for the stellar customer service, I would’ve given a lower rating and probably not have returned.
4/5
Good
Gul
01/08/2025
This Property is beautiful and clean there staff are all nice and professional what disappointed me was the breakfast and coffee. They boiled egg came cold also there was less option for food like no cheese slices only bacon. i could only eat the mashed eggs and they coffee tasted cheap also cold but they room for living was excellent. i would recommend that.
5/5
Excellent
Tovara
01/01/2025
Nice
3/5
LAURIE
12/19/2024
Hyatt House first
Decent hotel but definitely showing the wear and tear of any other now older 3 star extended stay type hotel.
The whole hotel smelled like stale food when I arrived late at night.
Room was clean, comfy, and nicely appointed small suite but not as impressed as I thought I would be for “upgrading” from the Hyatt place to house. Save your money.
3/5
Ra'ad
12/09/2024
It is ok , outdated
5/5
Excellent
Verified traveler
12/08/2024
Wry nice hotel with full kitchen. Breakfast was great. Staff was nice.
3/5
Stacy
12/08/2024
Room was run down, bathroom door wouldn’t shut.
5/5
Excellent
Harikharan
12/03/2024
Wonderful time at Warrenville
Staying at Hyatt has been so far a great experience and this one wasn't different except this was an Hyatt House. Great staffs both at the front desk as well as the breakfast area, decent American breakfast served daily with fruits. Since it was equipped with a kitchen, it was convenient for a longer stay though we had friends around the corner. Great city in Illinois and an hour drive on avg. from Chicago.
1/5
Fernando
12/01/2024
Terrible place.... we stayed for 3 nights and had to move to different rooms twice. Staff isn't helpful and clearly have no autonomy. We tried to speak with the manager Kevin Serio a couple of times, but he was never available. No hot water, dishwasher didn't work, the mattress had broken coils, no room service, no blackout curtains.... what a nightmare.
4/5
Good
Melissa
11/24/2024
There are some updates needed in the entire hotel. Main lobby, elevator and rooms. Staff was friendly but barely said hello or paid attention to the guests unless they were asked a question. Sitting around on their phones. Breakfast was ok but was bigger/better in years past when we had stayed. Cleaning service was suppose to “freshen up” every two days and on the third day of no service we asked the cleaning crew in the hallway if they could stop by and change out our towels and garbages that were overflowing. There needs to be more training on the guest experience.
3/5
Carolyn
11/12/2024
Hyatt House Warrenville
Hotel needs a deep cleaning, more comfortable sofa and should be more green at minimum allow guests to recycle cardboard, paper etc.
4/5
Good
Rachel
11/09/2024
…
3/5
margaret
10/30/2024
We have stayed here for over 10 years and have seen the staff change and the amenties..things are going downhill,plastic silverware, paper plates..no staff making fresh omelets. The staff hat checked us in was great...the blonde who was at the desk in the late afternoon and evening was on her phone, not caring that I was standing in front of her for service,then when she did speak she was very rude. I asked her for directions(I dont know the area) she said she couldnt give me directions..(the restarant was just a few minutes away). She was there last year when we stayed and this time was worse. Management needs to do something about her attitude. Please run the shower and see if it is still leaking!
5/5
Excellent
Haide
10/28/2024
Great propery.
5/5
Excellent
Denise
10/21/2024
I feel safe and secure at this place and keep coming back to stay here everything I’m in Chicago.
5/5
Excellent
Patrice
10/20/2024
Great comfy stay
Very relaxing easy check in and out staff were all nice and professional
5/5
Excellent
Dr. Oladipupo
10/13/2024
N
1/5
KAMESHWAR
10/12/2024
The toilet flush was not in a great condition and after calling the front desk, no action was taken till the end of our stay..it was really pathetic..
4/5
Good
John
10/12/2024
The breakfast buffet is skimpier than it used to be (I miss the omelet station) but Jamie was very friendly and attentive, keeping it clean and replenished. Parking lot was being repaved but that did not inconvenience us and it's nice to know the place is being maintained, tho it's showing some wear over the 5 or 6 year period that we've been staying there. Water pressure a bit low and water temp variable. Housekeeping was fine. We like the convenience of Super Target and restaurants nearby, also easy to visit Cantigny or Morton Arboretum.
5/5
Excellent
Kalin
10/08/2024
Love it
1/5
Ganga Kasi Viswanadha Rao
10/07/2024
Left Early Due to Terrible Experience - Avoid This Hotel
I booked a stay at HYATT HOUSE expecting a relaxing getaway, but I ended up checking out earlier than planned because the experience was simply unbearable.
Room Was Unacceptable: Upon entering the room, I immediately noticed it wasn’t properly cleaned. I experienced severe itching as soon as I got into bed. The linens felt rough and seemed unclean.
I couldn’t sleep comfortably knowing the room was in such an unhygienic state.
Immediately left the hotel after staying there for a couple of hours.
I had no choice but to leave early. I would rather cut my trip short than stay in such unsanitary conditions. The hotel staff didn’t offer an apology or any compensation for the issues, which made the experience even worse.
I strongly advise avoiding this hotel if you value cleanliness and comfort. It was one of the worst experiences I’ve had, and I would never return.
5/5
Excellent
Warren
10/01/2024
Enoyed the convenience with breakfast, kitchen setup and bar in lobby
3/5
Vivian
09/19/2024
Its showing wear and tear. Sagging mattresses and guest nicking up stuff. Sirface clea . Horrendous breakfast.
3/5
Brittany
09/14/2024
Biggest pros: very good breakfast and big bed. Breakfast wasnt the same both mirnings we stayed, but they kept refilling it, and it was good food.
Biggest cons: Ants on my muffins, and wrong room. They gave me the wrong room. I needed a wheelchair accessible room, which i confirmed I was getting, but it wasnt accessible. They blamed Expedia, Expedia blamed the hotel. Thankfully I didn't have a great need for my wheelchair that weekend. If my legs were bad, I wouldnt have been able to get around the room or into the shower. as for the ants... I brought a 4 pack of muffins in case the breakfast was bad or not filling. We went out for the day and there were ants all over them and some on the counter when we got back, had to throw them out and hide our other snacks in the fridge so the ants wouldnt get them
4/5
Good
Rajesh
08/22/2024
Spacious rooms including bathroom. Good quality bed and pillows. Kitchen has all implements to cook and serve your own meal. Very friendly staff.
4/5
Good
Dennis
08/11/2024
It was nice to have the kitchen in the room, asked for an upgrade but was unavailable, not a prob. Breakfast was Great and the guy that works in there was good to talk to everyday and is very helpful! Beds were ok to good. Very convenient location and coffee in the lobby daily was a hit for me.
3/5
Lynn
08/08/2024
Average
Was a good place to stay for a night, convenient to where I was going the next day. A good sized room with great kitchen and bathroom. However the sofa and carpets have seen better days.
5/5
Excellent
MA. GUADALUPE
07/30/2024
ME GUSTÓ EL CONCEPTO HOTEL HOUSE
Nos sorprendió la habitación pues tenía estufa refrigerador y utensilios de cocina.
La habitación muy amplia cómoda y limpia.
El hotel está algo aislado por lo que puede parecer poco seguro salir a caminar por las noches.
3/5
melissa
07/27/2024
The property could use an update.
5/5
Excellent
Jubal
07/22/2024
Good quiet place to stay
5/5
Excellent
Chris
07/22/2024
Clean and convenient
Great Hotel for business trips. Convenient location. Clean.
3/5
Verified traveler
07/10/2024
Family trip
Upon check in I was given a room type that was not the same that I had booked and paid for. Upon showing the booking the front desk staff was able to help changed my room closer to other family members! It is a nice hotel and this was my second stay. I would stay here again when I visit Chicago again!!
5/5
Excellent
suhas
07/09/2024
The hotel itself was in good condition. Very clean and convenient. My stay was for 3 nights and I had 2 reservation covering the 3 nights. On the night of check in, the front desk staff cancelled my 2nd reservation and I had to deal with hotels.com to rebook it. I had to waste 2-3 hours on the phone to sort this out even though it was not my mistake.
5/5
Excellent
angel
07/06/2024
Its in a convenient location and I feel safe in the location.
4/5
Good
Mary
06/25/2024
Nice layout, little problems.
The room was clean when we arrived but did not have any maid service even though we asked for it.
We ran out of TP, paper towels, and clean towels, had to approach the maid directly. Decorator was color blind. The bathroom floor tiles were quite poorly laid and it needed caulking by the shower. Couch fabric was scratchy and had no arms. The bathroom sink drain was slow, and toilet was too. But the bed was really comfortable, we liked the layout and the kitchen, and the look of the hotel common areas and the location. It was so cool to be able to move the TV 180 degrees to face either the bed or the couch.
2/5
Francisco
06/21/2024
I had previously stayed here before but the hotel is now showing a lot of wear and tear and have a musty smell.
5/5
Excellent
Chase
06/16/2024
Overall great experience. 100% Hyatt house people now
5/5
Excellent
Michele
06/13/2024
Very nice love this hotel.
5/5
Excellent
Calvin
06/12/2024
Nice place. Great ladies at the front desk.
5/5
Excellent
Marlon
06/12/2024
Easy check in
Great breakfast
5/5
Excellent
Atiyanna
05/31/2024
I enjoyed the cleanliness
1/5
Thomas E
05/30/2024
We were sent to another hotel. Staff stated Expedia over sold property
5/5
Excellent
Michelle
05/28/2024
Absolutely amazing!
5/5
Excellent
Tomesha
05/28/2024
Always great
3/5
Jason
05/22/2024
The condition of our room wasn't great. Shabby is the best way I can describe it. There were significant signs of wear and what appeared to be poor attempts at repairing and/or covering them up. The staff was just ok sometimes seeming to treat the hotel like their own home (smoking just outside the front door, walking around the lobby, and carrying on casual personal conversations with each other in loud voices, etc.) In general, it wasn't that big a deal but I expected better from a Hyatt in one of the ritzier suburbs of Chicago.
5/5
Excellent
Sol
05/21/2024
Great hotel
4/5
Good
Theresa
05/12/2024
Great location and service.
5/5
Excellent
Tina
05/10/2024
Room was comfy and clean. Perfect for my quick stay!
5/5
Excellent
Stephanie
03/24/2024
Very nice! All employees super friendly
5/5
Excellent
Verified traveler
03/08/2024
My stay was great. The staff was great.
3/5
Oscar
02/19/2024
Better costumer service
4/5
Good
Michael
01/29/2024
Stayed for a quick one night stay to let kids swim in pool. Service was top-notch from all staff, front desk staff was very friendly. Nice to have a door separating bedroom from main area.
3/5
Nicole
01/07/2024
The heat didn’t work so well for the weather
3/5
Verified traveler
12/18/2023
Bed and pillows were literally like cotton candy, room smelled like smoke. Did notify front desk and nothing was done about it.
1/5
Deontai
12/14/2023
The room wasn't thorougly cleaned. Spider webs on ceiling.
5/5
Excellent
Terrion
12/14/2023
Great staff I had an concern with another guest whom said me and my guest were being loud but she also had a dog that was barking abruptly anytime you would walk in tha hall or it heard someone or something but I had no problem and we were laughing and playing uno cooking also but we handled it like mature adults but was still disturbed by the act but I loved the room and staff will definitely be back sometime soon
1/5
Robert
12/13/2023
Dirty shower was gross, misleading pics/description's of the rooms! Prices were a kind of high for a below average room at an outdated hotel!!
4/5
Good
Leslie
11/21/2023
Room was nice. Did take a long time to get hot water through the shower the first night (at least 4 minutes of running it before I could get in because it was too cold). Was really quiet the first night but the second night there were a lot door slams happening all throughout the night.
3/5
Verified traveler
11/15/2023
Okay for one night
It is a relatively new hotel but feels worn. Not bad for one night but probably won’t stay again.
5/5
Excellent
Lucero
11/06/2023
Good service
5/5
Excellent
Kathryn
10/31/2023
Very nice place
5/5
Excellent
Petty
10/26/2023
Great
3/5
MARIA CLARISSA
10/23/2023
The microwave in the room did not work. When the room was cleaned during my stay (I asked one time), the bedsheets were not changed, the trash was not taken from the bathroom and the toilet paper supply was not replenished.
5/5
Excellent
Caprice
10/22/2023
Great property and great workers
4/5
Good
Rahim
10/22/2023
Perfect for a short stay (visiting for a wedding). Breakfast spread was good but dinner options could be better
5/5
Excellent
Kathy
10/21/2023
Combo room with kitchen, full fridge. I liked the room with the sitting area and great king bed. Bathroom area ok, but a bit crunched with closet in the bathroom. I was hoping for a larger room with all that was contained, but it was comfortable for the one day we stayed.
5/5
Excellent
Aricka
10/19/2023
Loved the home away from home feeling. There was a full kitchen, living room, and sleeping area.
4/5
Good
Kathy
10/15/2023
My husband and i have stayed here around 5 or 6 times. We love the area its a great place for a stay cation.
4/5
Good
Roderick
10/09/2023
I would stay there again.
The room was quiet. I was a little disturbed by he animals allowed. I have allergies and didn’t realize it was pet friendly. I also was not feeling well, so put off by this. Pool was a little chilly. Bed was hard. Everything else was clean. The breakfast was very good.
4/5
Good
Tommy
10/08/2023
If you need anything you just have to ask multiple times for it
5/5
Excellent
Nick
09/19/2023
For our first time ever being there me and my wife was very impressed. We will definitely be coming back in the near future.
3/5
Verified traveler
09/14/2023
Needs a little TLC.
This hotel needs a renovation. My room was very dark and dated.
1/5
Verified traveler
09/11/2023
Terrible out dated interior hotel
Hotel interior is way out dated. Bathroom floor is rotten and sinking and water is deteriorating along with joint and strange bug found on the bathroom floor gap. Water draining from upper floor is very noisy due to wear of interior structure.
I never been such terrible condition interiors past 10years with Hotels.com reservation.
Strongly recommend not listing this hotel or send some assessor to evaluate.
2/5
Caprice
08/14/2023
It’s a good property. Just wasn’t attentive this weekend as they usually are .
5/5
Excellent
Robin
07/10/2023
Great Stay and Experience
The associates were extremely friendly and helpful i. All ways. They deserve a bonus for their hospitality!
The room was wonderful and provided a ‘home away from home’ vibe.
Breakfast was always a treat. There were plenty of common spaces to sit for dining or relaxing/working.
We even had the luxury of watching pre-wedding bridal party preparations and photos. I will definitely stay again when in the area.
2/5
Verified traveler
07/08/2023
The room was missing furniture. I asked to change rooms, they declined. It took me three days and five visits to the front desk before someone helped me. Thanks to Carlton who finally located a table for me so I didn't have to eat off a garbage can.
5/5
Excellent
Maria
07/05/2023
Excellent staff, but the room we stayed in (208) is in need of maintenance and cosmetic touch ups. There are cracked walls, tired rugs, walls and kitchen cabinets.
1/5
Russell
06/26/2023
The room that they gave us is really dirty! The bed had a very disgusting thing in it that my kids actually touched it! So disappointing! very very disgusting!
5/5
Excellent
evonne
06/13/2023
My parents had a great stay over the weekend. Their room was quiet and they were very comfortable on the first floor. The staff was helpful and attentive. Thank you!
5/5
Excellent
César y Thelma
05/30/2023
Everything was top notch!!
5/5
Excellent
Stephanie
05/30/2023
Good, quiet location just off the highway with plenty of dining options, some shopping, and a movie theatre a short drive down the road. Nice room and hotel appears to be in good condition.
3/5
Gopikrishnan
05/17/2023
Rooms were "OK", looks old
Staffs were not friendly
5/5
Excellent
Tracey
05/17/2023
Nice hotel. Convenient for our travels and visiting in the Chicago area
5/5
Excellent
Wendy
05/08/2023
Nice staff and room was clean A+
Front desk person was nice and helpful. Room was clean. Would stay there again. A+
5/5
Excellent
Jasmine
04/30/2023
My regular selection
Highly recommend, staff is always so friendly. Clean! Love the full size fridge and kitchenette. Basic but nice and hot breakfast selection.
5/5
Excellent
Vera
03/21/2023
It was great. Our receptionist Deanna was amazing. She was kind and helpful at all times!!!
3/5
Talethia
02/26/2023
My stay.
Overall everything was great. Just didn't like the fact that I went for peace, but there was some type of party going on close to my room...
5/5
Excellent
Robert
02/21/2023
The service is amazing. The hotel staff here are great. One person in particular, Deanna was so exceptional. We had several needs and helped out on all of them. We stayed at the hotel for several days. The hotel is very nice and the location is great
5/5
Excellent
Christine
02/20/2023
We enjoyed our stay here at the Hyatt House. You really felt like you were at home because the room had a functioning kitchen and it was cozy. Staff was friendly. And always available when we needed assistance. The pool hours were great And the breakfast had a lot of choices. I would recommend this hotel to friends and family. Definitely worth checking out.
3/5
Morris
02/20/2023
Small inconvenience but a great place
In honesty the stay itself was great. Everyone was nice and attentive. The only problem was I stayed for 2 nights and the key system was down so i consistently had to wait to be let into my room. And not to be a pest i tried not to leave very much so it was a slight inconvenience. The first morning i did have a lady come in the room as i was leaving she said she didnt have any occupying it but did apologize. Long story short I've stayed here before and it was great then and it was now minus sadly those inconveniences. Good luck with fixing that of course thanks.
5/5
Excellent
Sharon
02/14/2023
Clean, inviting property. Staff is especially nice and welcoming. Room is clean and comfortable. The sofa is overly worn, especially compared to the rest of the unit, but overall this is a nice place to stay.
4/5
Good
Nicholas
02/10/2023
Deanna was very friendly
5/5
Excellent
Verified traveler
02/05/2023
Good business hotel at good price
Great apartment style hotel! Staff incredibly friendly. Good breakfast. Parts of room and bathroom starting to show signs of age but overall a very nice place at reasonable prices.