3.8/5 Fair
1003 reviews
Cleanliness
4.1/5
Comfort
4/5
Condition
3.7/5
Service
4.2/5

Most Recent Reviews

5/5 Excellent
Hotels.com verified review
Ashley
11/09/2024
Customer service clerk was fantastic
2/5
Expedia Group verified review
Haley
11/07/2024
Rooms needed a lot of updates or upgrades and basic upkeep, black smudges on walls and doors, odor in room, no pen and paper. Not a lot of vending or snack options. To jam packed
5/5 Excellent
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tramell
11/02/2024
Greatest
1/5
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Mathew
11/01/2024
8am neumatic drill below made the room shaker complained no one seemed to care
3/5
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Ed
10/28/2024
The parking garage was nice and the attendant was very friendly (Walter?). Breakfast was good and just the right amount. Room was outdated - heater/ac did not work properly and there was no soap at the sink. Shower head only could get half water (from tub spout) and drained slowly.
4/5 Good
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Lisa
10/27/2024
Clean
Nice small hotel. Not much of a view but the room was clean and bed was okay. Nice looking pool but i didn't go swimming.
3/5
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Mary
10/25/2024
Not Bad
It was good enough and I will stay here again. This was my fourth stay here and I was in the section of the building off to the side with the door in the parking area. The room wasn’t quite as nice as rooms I’ve had in the main section. It was clean and pretty spacious. But it was right on Ohio Street which was busy and noisy. The wifi was terrible. But the location is excellent and the bed was pretty comfortable. The bathroom was fine.
1/5
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nikhil
10/25/2024
AC and fan were not working. Check in was at 3pm and we showed up at 5pm and the room was still being cleaned. Overall bad experience at this hotel.
5/5 Excellent
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LaTisha
10/24/2024
Great hotel, great location!
5/5 Excellent
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Miguel
10/22/2024
Everything
4/5 Good
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Rachel
10/21/2024
Liked the central location, but it would have been nice for them to be more upfront about the $50 parking fee.
5/5 Excellent
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MATTHEW
10/18/2024
Excellent location and a comfy 4 nights spent. The staff are wonderful and Jordan was especially helpful.
4/5 Good
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John
10/17/2024
The property was obviously dated, but the room was excellent! I was driving a large pickup truck and the front desk was very accommodating on allowing me to park in an adequate space. Would definitely stay here again.
5/5 Excellent
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Melanie
10/17/2024
This is the best, most comfortable, cleanest, family style hotel I've ever been too! The staff was amazing! My most favorite stop in the hotel was their bar/restaurant! Food delicious, great price, ( better then anywhere else in Chicago) and the most observant, welcoming, family friendly bartender Walid!
4/5 Good
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Ken
10/16/2024
DNC work trip.
Work trip for the DNC. May not be the fanciest hotel but in a great spot. Lots around to walk to, a Target right across the street, we were walking around late a couple of nights, felt safe. I wish I could remember the guy's name at the desk, southern accent, he was AWESOME. THAT'S the guy you want greeting you. Give him employee of the year. One little thing I really loved about this hotel is they have 3 elevators. You're never far from one no matter where your room is. The only downside and it's not the hotel's fault, the city noise is LOUD. Non stop sirens and loud cars. Sheesh.
5/5 Excellent
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TEOFILO RAFAEL GARCIA
10/15/2024
I was there for the Marathon 2024 weekend and it was excellent check in, Jordan was friendly and diligent, the Marathon route runs right across the street, close to everything. 10/10
5/5 Excellent
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Julie
10/14/2024
The front desk gentleman and the gentleman that showed us where to park were both very helpful and friendly!
5/5 Excellent
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Gonzalo
10/13/2024
I didn’t like that No refrigerador
5/5 Excellent
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Mary
10/12/2024
Would come back for another stay!
5/5 Excellent
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Benjamín Reyes
10/09/2024
I will highly recommend this hotel
3/5
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jill
10/06/2024
Not worth the money at all!
4/5 Good
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Katherine
10/06/2024
Nice hotel well placed for walking along river walk and magnificent mile. Rooftop patio had fair view of skyscape but less than what we expected. Continental breakfast was coffee and juice UNLESS you were fortunate enough to get a VIP CARD front desk clerk, which we DID NOT get our last morning there. The housekeeper was very professional. Our room was clean, beds made and fresh towels etc throughout our 3 night stay.
5/5 Excellent
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Dennis
10/03/2024
we had 3 young men in one room, a suite. Nice room with plenty of space. Personnel were very accommodating to us. We had one queen bed, a foldout couch, and rollaway bed.
5/5 Excellent
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Katherine
10/02/2024
The staff is amazing. We arrived early and they let us check in anyway. Anytime we passed a staff member in the hall they either asked if we needed anything or at least said hello. There is a restaurant in the hotel that is convenient, as well as some good local choices within walking distance. They have great, easy access parking, which was very helpful. Some of the building looked a little dated or like it needed a spruce, but over all we were extremely happy with our experience and would stay again.
5/5 Excellent
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Chantelle
09/29/2024
Great budget hotel for downtown. Beds were really comfortable and we were able to get a goods night sleep. It’s not the fanciest of places but and clean and comfortable, good enough for what we were looking for this trip.
5/5 Excellent
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mark
09/26/2024
M
1/5
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Lana
09/24/2024
5/5 Excellent
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tenzin
09/24/2024
The room was clean, staff was nice. I like the rooftop and the swimming pool. Everything is clean, would definitely visit again.
5/5 Excellent
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David
09/21/2024
Great staff, great room
4/5 Good
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Nadine
09/18/2024
Our room was clean (especially the bathroom), which we really appreciated. Other guests weren't loud and/or rowdy, which we've encountered in other Chicago hotels. The restaurant was very good; the bartender was very friendly and accommodating. The only problem was the air conditioner in our room - it was extremely loud and woke us up whenever it would come on. This made it difficult to get a good night's rest. Otherwise, we had a very good experience.
5/5 Excellent
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Tina
09/17/2024
We came to Chicago to celebrate my daughter’s 20th birthday on a tight budget. The hotel was basic, clean and it was extremely affordable in a very assessable area. No fridge or microwave in the room, however they gladly provided both when we called and requested them. Customer Service was AWESOME, staff were friendly and helpful. The rooftop lounge area was nice! Able to check in early which was very helpful. A walk to Chicago Riverwalk was about 10 minutes. We had tons of restaurants, Jewel, CVS and Walgreens nearby, so if we needed personal things we could easily get them. Would definitely stay here again for the price and would recommend to others! Thank you Best Western River North!
3/5
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Idan
09/17/2024
I will not stay there again
4/5 Good
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Paulina
09/13/2024
The best of the hotel is the location an staff.
3/5
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Tami
09/09/2024
Property was a bit dated. Front desk staff was friendly and very helpful. Location was nice.
3/5
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Jerry
09/03/2024
Ok for location
Location was good. Hotel is old which explains $150 rate for night in center of city knew it was to cheap. Not good internet
2/5
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Rassul
09/03/2024
Bad smell on the floor and inside the room. The Curtains and drapes the torn
2/5
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Lou
09/01/2024
The front desk staff was welcoming and kind. No complaints there. The property is situated in a very noisy area. There is also a decent amount of homeless people walking around the property looking for cigarettes. The room is dated - rugs are old, furnture is old and worn, the bathrooms are small and dated, and there’s no fridge in the room. All that said, the average rates for those rooms should be half of what they are going for.
3/5
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michelle
08/30/2024
in what i paid for the room parking should have been included. there was nothing on the site stating this would be an added fee
5/5 Excellent
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Oscar
08/29/2024
Jordan was such an absolutely incredible help! He offered to help with bags, and overall made our entire stay splendid.
5/5 Excellent
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Daniel
08/28/2024
Nice place
3/5
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Dennis
08/26/2024
Downtown Chicago...not bad area....smelled like mildew in the halls....elevators were tiny...not enough signs to lead you to the pool area....took a lot of wrong turns to get up there....could have been done better.
4/5 Good
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Karen
08/23/2024
We had a nice stay at BW River North. The concierge was friendly and helpful. Our room was clean and comfortable. The coffee maker came in handy with no breakfast available. Being able to park on the grounds was convenient and the Magnificent Mile was an easy walk. We ordered room service one evening which was great. The kids loved the pool and we enjoyed the rooftop patio. The internet was a bit sketchy but everything else was great.
3/5
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MERCY
08/14/2024
The room not properly clean
1/5
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Naga Anjaneya C S Reddy
08/13/2024
This hotel is very bad
5/5 Excellent
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Alexander
08/11/2024
Really easy parking!
2/5
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Lori
08/10/2024
Stayed in a suite on the fifth floor and elevator was broken, can’t believe that there was only one elevator in that area. Extremely unsatisfactory considering how much it cost
2/5
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Simon
08/08/2024
Noisy air conditioner and ducts, no wifi connection, slow draining tub, dingy rooms.
1/5
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su keun
08/05/2024
Bad smell, very old, very tiny, not enough elevator, iced machine was not working.
3/5
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Laura
08/03/2024
on expedia it said had frig and micro. I didnt notice they werent in the room when we got in the room because we went to eat right away, but when I brought food back I noticed no frig or micro. No one answered phone when I called about and had to leave for an event. Got back late so complained about it at desk the next morning. They said they were available upon request. This fact was not stated anywhere. So if you stay here know that you have to ask for the frig and micro for your room that comes with frig and micro.
3/5
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Scott
08/03/2024
Hotel location is great. Ice machines did not work, and wifi was horrible. TV always cut in and out. But the rooms were clean
4/5 Good
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Brenda
08/01/2024
The main reason I booked this hotel was for the pool, and it was out of order the entire time we stayed there.
1/5
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Ciera
07/29/2024
I asked for fresh sheets and comforter since we entered the room and the sets were dirty initially. We left the room to give them time to make changes to the comforter said and sheets however, they just remade the bed with the same sheets and comforter set. We left early due to this issue and was not compensated for this stay and reimbursed at least for one night due to the fact of leaving because of sheets and comforters
5/5 Excellent
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Evangelina
07/28/2024
Slept so good!
First time at this hotel. Our drive was easy from 2 hours away. Check in was quick but busy and a full lobby. Our room was nice and comfortable beds. I didn’t understand the paying for parking since I was just told to park if we were checking in. I did go online and paid the 50.00 hours later after talking to front desk. You can park there for 24 hours and we left there on foot to explore the Windy City. The person in the parking lot was helpful and very nice. I’ll be staying there again.
3/5
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Courtney
07/25/2024
Eh , deff cheap. Would pick last resort
Ine thing i noticed it was not like the pictures. If you wsnt a nice one pay for one. I went cheap and got judt that. The workers are the only reason im giving it a 3 star. No fridge norhing.
2/5
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rosa sylvia
07/24/2024
$too much to pay for parking, since when we pay parking in hotels and why. No continental breakfast, only coffee n juice. Trash on 1st floor, elevators not working.
3/5
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Jennifer
07/23/2024
Staff is absolutely the best thing about this property.
1/5
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Sam
07/20/2024
Noisey and toilet clogged. Highway robbery at these prices.
1/5
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Warrys
07/19/2024
Worst experience ever
2/5
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Emmanuel
07/17/2024
the staff is rude but the property is good
3/5
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Gabriela
07/12/2024
Rooftop area and pool was closed at the time of our stay. One of the reasons we booked was the rooftop and because it was close to the Barrel Run tour. However, the staff was polite and gave us suggestions to other hotels with open rooftop.
4/5 Good
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corey
07/11/2024
Front desk/ check in was beyond professional and welcoming . Cant say enough good things about that
1/5
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Kandanise
07/10/2024
It’s a roach motel it smells bad and the ac unit didn’t work
1/5
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Kedir
07/09/2024
Expedia overbooked double bed and we had to split to two rooms. The window has no sound proof. We could not sleep at all.
1/5
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Gabriela
07/08/2024
Stay Away
This was by far one of our worst experiences. For starters the parking situation at this place is awful. Majority of their amenities are out of order like their pool and elevators and to top that all off we found a cockaroach in our room.
5/5 Excellent
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Kevin
07/08/2024
Absolutely great experiece pool, the only thing was that they advertise breakfast as if its included ,its not include however they do have a puzza place inside hotel that provides breakfast which is separate othereise the stay was great location was fantastic with great night life around the corner on Ohio st. Pool would definitely return their again
5/5 Excellent
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Aaron
07/08/2024
Amazing beautiful place, bato paati
1/5
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Cynthia
07/08/2024
This was a terrible experience for me. I checked in at 11:00pm. They changed me the full price. No discounts.There was no free breakfast, only lemonade and coffee. Jason was good at finding me a parking spot, but it was for a restricted area. That my car would have been changed for a parking fee. But Jason told me to park there. So when I didn't receive my free breakfast. I became very upset. But through the help of Wallace, he let me know that I could dine in at the hotel. But, Because of Mr. Wallace great customer care. I stayed for 4 days That was in the hotel. ( very expensive). I didn't want to pay $10.00 for Three pancakes. I spent almost $600.00. for 4 days. I will never stay here. And I didn't know to pay $45.00 a day for parking. Oh well. Very bad experience. And because of the excessive stress.I was only going to stay for 1 day. They charged me $ 100.00 for my deposit. I will be calling the CEO tomorrow.l
3/5
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Monica
07/07/2024
It was my twin and I 33rd birthday weekend and so we booked a room here for the night for the roof top view to take pictures and to go swimming, well unfortunately both were under maintenance. Wish we would have known that, i would have chose another hotel.
1/5
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Michael
07/07/2024
No rooftop access! Pool closed! Over the long holiday weekend!
5/5 Excellent
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Jalen
07/06/2024
The pool
3/5
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Stephen
07/06/2024
No roof top or pool
2/5
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Leshannafaye
07/06/2024
I don't like that when we order are room it didn't have a microwave , refrigerator and more
4/5 Good
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tabitha
07/05/2024
The manager Alexander C. Was fantastic!
5/5 Excellent
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Cecelia
07/04/2024
This hotel is probably going to be one I frequent when traveling to Chicago. It was walkable to so many places, & had free parking for guests right underneath the building. That took a lot of stress off of us! We ended up ubering the rest of the trip, but having the car so close was awesome. The hotel itself is huge & the views are great, especially if you're up on higher levels. Our friends got us onto this hotel, they have stayed there many times! We will be returning. Thanks!
5/5 Excellent
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Sherwin
07/03/2024
location was realy good
4/5 Good
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Megan
07/02/2024
Our room was clean and the staff was overall friendly. The pool wasn’t my favorite but the view from the rooftop hang spot was nice! Overall my daughter and I enjoyed the experience! If you’re looking for a place that won’t cost a kidney but is still clean and feels safe then this is spot is a good choice!
1/5
Expedia Group verified review
Malonda
07/02/2024
I had to stand in line over an hour to get help and the only reason it was an hour the people with flight vouchers stood in line hours. After all the standing with a back back only 1 elevator was working and i had to walk 3-5 mins to get to elevator from front desk.
5/5 Excellent
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Tiana
06/29/2024
It was excellent
4/5 Good
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Christina
06/26/2024
Great coffee machine!
1/5
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leandro
06/24/2024
AC not working properly and leaking exactly on the elevador entrance outside, room too dark, only 1 small elevador (shared between customer and service) and smelled.
4/5 Good
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John
06/22/2024
New parking arrangements by a 3rd party. Does not guarantee a parking space when you return. Most possible experience was interacting with employee Wallace Pope. Outstanding person? Please convey to the importance of Wallace for his professionalism, people skills, knowledge and consideration. This employee should be highly compensated. John Roberts
3/5
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Rebeca
06/22/2024
I think its a two star accomodation, not 3. Staff at registry ver friendly. Rooms feel dirty and run down
3/5
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Neal
06/17/2024
I wasn't sure why there were earplugs on the nightstand, until I was asleep. The traffic outside was very loud.
4/5 Good
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Nicholas
06/17/2024
Close to everything, friendly staff
5/5 Excellent
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Justin
06/15/2024
Was great
5/5 Excellent
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kayla
06/13/2024
I loved that everything was walking distance
5/5 Excellent
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david
06/05/2024
starbucks across the street. restaurants, retail, and theaters all within walking distance. we had an incredible experience. restaurant on site with a bar. we would definitely stay here again!!
3/5
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Mandana
06/03/2024
It’s an old property but clean. Good location close enough to shops and restaurants.
5/5 Excellent
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Luis
05/30/2024
Is good just need refrigerator the rooms.
3/5
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Latreasha
05/24/2024
It worked out for the short time I was there. Did not meet up to the pictures on the website and the elevator and rooms were extremely small.
5/5 Excellent
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Antonio
05/18/2024
The sound of the hallway was a bit loud with not good noise cancelation in the rooms. Other than that, it was pretty legit.
3/5
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Verified traveler
05/18/2024
The room was outdated. The bed wasn’t very comfortable. And there was a musty smell all throughout the room. The perks- good location. Parking was easy.
5/5 Excellent
Hotels.com verified review
Adam
05/17/2024
Good location. Rooms are aged but comfortable.
It was a good place if you just needed a place to sleep for the night. It's in a great location. It's a little old and could use some updates to the rooms and hallways. It would be nice if the parking was free too, but I know that's hard to come by in larger cities.
1/5
Expedia Group verified review
Jennifer Mary
05/17/2024
Never again will I stay at Best Western!!! Worst hotel experience I ever had. Broken tub bottom, very dangerous, almost fell Black out curtains not long enough light coming in all night beds like rocks No microwave or refrigerator as advertised Coffee maker broker Tiny bathroom We didn’t move rooms because we got back from excursion late. Since we didn’t move, the manger told me to bad nothing they can do. Accused me of wanting room free. Advise: stay anywhere but, there.
4/5 Good
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Michelle
05/11/2024
I liked the location. We had so many options for restaurants and bars and shopping. The hotel is old and looks run down a bit in the hall ways but the rooms are nice and clean and great water pressure in the sbower. Another issue was the noise, the walls are thin so I could hear other guests and the traffic too
4/5 Good
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Verified traveler
05/10/2024
Weekend stay
It was ok. Roof top balcony was not open late should be open till at least 12. Walls were thin and you could hear doors shutting a lot. Service was great and parking was expensive but easy to use.
5/5 Excellent
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Elijah
05/07/2024
The Best
It was amazing and very comfortable
5/5 Excellent
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Stephanie
05/05/2024
Courtney made this stay wonderful. She accommodated us and gave us a better room. Considering we stayed at the other best western on Grant Park, it was the worst night I ever had the bed was. Terrible and when I told her of the conditions, she made sure that we had a nice room. I was very thankful
3/5
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Kristine
04/30/2024
Staff was very friendly and welcoming. The room did not have a fridge or microwave, and the shower drained fairly slow.
5/5 Excellent
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Lenette
04/28/2024
Friendly staff