4/5
Good
Amalia
02/05/2024
We just want to try this pink hotel
5/5
Excellent
James
02/03/2024
Historic aspect. Location.
4/5
Good
Marjorie
02/01/2024
Everything was terrific altho i was very disappointed to not be able to take the yoga class, as the mats offered were filthy.
5/5
Excellent
Philip
01/31/2024
We like Pink
5/5
Excellent
Charles
01/31/2024
will return in the near future. Wonderful classic hotel.
5/5
Excellent
Carl
01/30/2024
Royal Hawaiian is a beautiful historic property.
4/5
Good
Geoffrey
01/29/2024
Royal Hawaiian vacation
The hotel is in a great location! Bed very comfortable. Bathroom very small. Light fixture in room had bulbs out for all 10 days of our stay. Restaurant very expensive. Staff very friendly and helpfull. Wifi included in resort charge. Best thing about this hotel is location!
5/5
Excellent
Shannon
01/27/2024
Very nice location
5/5
Excellent
Alex Caperon
01/19/2024
My husband and I went to celebrate our 32nd anniversary and it was amazing!! We loved everything about the resort and the area!! Thank you for making our stay so special! 🙏
5/5
Excellent
Andrea
01/12/2024
Amazinggggg I was sad to leave! Highly recommend to book with Royal Hawaiian for a magical experience on the island!
3/5
seema
12/31/2023
There is nothing luxury about this property. They only see you as a $ and that's about it. You would think that the $42 daily resort fee will at least include rental of beach chairs, but no that's an additional $75-100 per day if you're lucky enough to find availability. Much better hotels with great dining options nearby.
3/5
Jameson
12/29/2023
They typed in someone else’s bill to my room by accident- it took fifteen minutes to get corrected at 5 AM as I departed for the airport. The hotel was relatively clean but did not seem to be of particular value to the location and access
5/5
Excellent
Gloria Uy
12/16/2023
Very quiet and clean. Close to Hawaiian Center
Very good service. Good dining option.
5/5
Excellent
Sharon
12/12/2023
Love everything about this place.
5/5
Excellent
Jill
12/08/2023
Beautiful hotel. Friendly staff. So much attention is given to even the smallest of details, making this a completely unique experience complete with a complimentary mai tai for both my husband and I, banana muffins, and complimentary chocolates waiting in the in-room fridge. We would definitely stay here again!
4/5
Good
margaret
11/30/2023
A very nice hotel with friendly staff, but the amenities are lacking and the pool is teeny. And everything extra has a price. Chairs on the beach have to be rented, and there aren’t enough places by the pool. While your room will eventually be cleaned by very nice staff, it may not be until very late in the day— they need more staff.
The location is nice but I’m left feeling it wasn’t worth the price.
5/5
Excellent
Melissa
11/29/2023
This is a beautiful hotel on the beach. The lobby and all common areas are lovely and not crowded. It is a couple minutes' walk to the Royal Hawaiian shopping center which is also on Kalakaua. I was there over Thanksgiving so Christmas decorating was in full swing.
4/5
Good
carey
11/29/2023
This is a lovely property close to good shopping and easy access to transportation while also offering onsite access to a gorgeous beach/ocean and lots of ocean activities. The downsides are the expense - VERY expensive food and drink - and the very, very small pool. The condition of the pool chairs is also very bad; our rented "cabana" had torn cushion covers and offered no privacy because the pool area is so tight and small. Thankfully, the hotel does provide access to the much larger and better pool at the nearby Sheraton hotel, though only to the family/kids pool, not the nicer infinity pool. The gym at the Royal Hawaiian is also a bit of a joke.
3/5
John R
11/27/2023
This review is tough for me. The Hotel grounds and staff are amazing. The Hotel itself has very small rooms for the price, and even though we had an ocean view balcony in their tower the balcony is so small it wasn’t what I was expecting. The bathrooms are very small and old. They added a bidet in the toilet but honestly there was a smell coming from the toilet I believe because of this add-on. All in all the rooms/bathrooms are way too small for the prices they charge. Location is good and near many very good restaurants, but there are several Hotel’s nearby with this same option. If I were to go back to Waikiki I would definitely make sure the room/bathroom was bigger and just in a newer condition overall. Sorry Royal Hawaiian but you need to do some updating for those prices.
5/5
Excellent
Carla
11/25/2023
Great location on the beach. Loved the character of the hotel. So clean. Great to walk to shops and restaurants. Expedia booking was easy as.
5/5
Excellent
Duane YuKuen
11/08/2023
Very stylish, staff are friendly and provide excellent services
5/5
Excellent
Cathleen
10/31/2023
Amazing old Hawaiian Hotel on Waikiki beach
Great stay. Breath taking .
5/5
Excellent
Linda
10/29/2023
Everything was good and we enjoyed our time.
4/5
Good
Linda
10/24/2023
Nice get away
The grounds of the property and the main hall way are just beautiful. We stayed in an ocean room in the newer tower. The room was dated for the money. We ate at The Mai Tai Bar-great hamburgers for lunch right on the water. Nice views.
5/5
Excellent
Luis Martinez
10/24/2023
Amazing
5/5
Excellent
Joseph Andrew
10/18/2023
We had a great view from our room. Loved the beach and able to walk to shops. No car needed for our stay. Took bus tour to Pearl Harbor with great pick up spot.
5/5
Excellent
GLENN
10/13/2023
The staff made the stay very pleasant
5/5
Excellent
Katherine
09/23/2023
Gorgeous property right on the ocean which brought out feelings of old Oahu.
5/5
Excellent
David
09/16/2023
Historic property on the best part of Waikiki beach.
5/5
Excellent
LAURA
09/16/2023
Birthday vacation
It was luxurious and stunning! The staff were so helpful and friendly!
5/5
Excellent
Carlos
09/09/2023
Had a great time! Location is where u wanna be
5/5
Excellent
Sandra
09/09/2023
Such nice staff! Everyone was so sweet and helpful
5/5
Excellent
Jennifer
09/05/2023
We had a lovely time at this beautiful old hotel.
5/5
Excellent
Anthony
09/04/2023
Everyone was incredibly nice, except for the cleaning service, who took a bathing suit from my wife and left it outside our room in a public place. They also argued with us, trying not to clean our room because they had skipped ours earlier in the day.
5/5
Excellent
Denise Garli
09/02/2023
Love this place! Furnishings are getting a bit old, but it’s fine. Hotel is on the beach and walkable to shopping and restaurants.
5/5
Excellent
Erin
08/29/2023
Amazing beautiful property. Comfiest beds
5/5
Excellent
Alicia
08/29/2023
What a beautiful historic property. We loved the convenience of onsite dining and shopping, allowing more time at the beach. The beach does get a little crowded but we simply walked until we found a less populated area.
4/5
Good
Manuel
08/28/2023
Beautiful historical hotel, a quiet oasis in Waikiki. Very retro feel to the hotel.
Workers in shops catered to Japanese tourists were unfriendly to nonJapanese visitors
Breakfast was small portions, limited choices. Would have preferred lavish buffet breakfast for a luxury hotel.
Stayed at Auberge Mauna Lani on Big Island and they had buffet breakfast every morning.
Beach chairs need to be rented.
The bell boys, valet guys were the best- very friendly and helpful greeting guests and assisting with everything. They are the ones that make this old hotel feel like luxury.
5/5
Excellent
luis e
08/11/2023
Awesome property
5/5
Excellent
Linda Ellen
08/09/2023
Great location, love staying at The Royal Hawaiian. You can walk everywhere on Waikiki or stay at hotel and enjoy all the ambience of old Hawaii and it’s charm. Aloha
1/5
Verified traveler
08/07/2023
1 star experience
Not a good stay it is so obvious that tourist aren’t welcome. The front desk charged me again for my stay after it was already paid for and it was ear the person checking us in was new with no training. Room smelled moldy and after first night we had to switch rooms. The beds were extremely old and slumped in the middle. No towels as housekeeping said they didn’t have them and to get pool towels to use. Bakery has limited choices and bland coffee. To top it all off the valet was rude and make it known you aren’t welcome which must be the norm because all staff seem miserable. Pool was smallest I’ve ever seen and Sheraton was overpacked along with poor service. Daily resort fee is $50 and parking is $55.
5/5
Excellent
Cynthia
08/05/2023
Staff was amazing
5/5
Excellent
CHRIS
07/28/2023
The hotel is beautiful.... location is perfect for us. The staff are overall the best team of staff that I've experienced from all the hotels I've stayed in Hawaii. That being said I'm in Hawaii 4 times a year. I was very impressed. My only complaint is the shower is outdated. Needs to be replace.
2/5
karen
07/15/2023
Our room was infested with bedbugs. I woke up with approximately 75 bug bites and my partner had 40-50 bites. The hotel sent us to urgent care and the doctor diagnosed the bites as bed bug bites! They moved us to another room and tried to tell us it was mosquitoes. The hotel paid for the doctor visit and comped us 2 night’s lodging, which was the bare minimum of what they should have done.
5/5
Excellent
Donald W
07/08/2023
Amazing property and experience. We'll long stay was just right. It got a bit expensive with eating out nearby, but the pool and ocean and other properties were great. Only "complaint", if you can call it that, is that I would have liked a bit more thorough cleaning while we stayed there; however, staff did a great job throughout the trip. Wouldn't really recommend for larger families, but for a couple, it was an amazing experience
5/5
Excellent
steven
07/04/2023
It was just before 4th July weekend so was pretty crowded at the pool and beach as expected. Same for the surrounding area so difficult to find decent food outside of the food court without the crowd. Otherwise, the stay was excellent, beautiful hotel, room, setting. The staff were not just professional but friendly and helpful about recommending interesting and relaxing places to visit around the Island. Gerard (doorman) in particular was especially fun to talk with and helpful. Check in and out were quick and easy as was the valet service.
5/5
Excellent
Leslie
06/26/2023
Loved our hotel so much. Everything was perfect. Very welcoming and generous. Will definitely return.
5/5
Excellent
paul
06/21/2023
Historic architecture in a prime location. It’s beautiful, comfortable, accommodating. It is a heritage property, which comes with heritage issues: Not as many outlets as more modern buildings, the bathroom light switch is outside of the bathroom and behind the television, and the closet light is hidden deep inside! But the beds are super comfy with feather pillows (on request), a cozy lounging robe and slippers are provided, and it’s fairly quiet. The food and drinks are delicious. The pool is small. Close to excellent shopping. Close to excursions. No room service but the bellman are helpful. I didn’t use any of the massage/spa services but the photos looked amazing. I first saw the pink palace in 1987, it’s taken me over 30 years to acquire my first stay, and it did not disappoint! (If you’re a fan of the croissants at the bakery they have similar at Dean and Dellucca in the Royal Hawaiian center next door for 1/2 price.)
5/5
Excellent
Christine
06/19/2023
The Royal Hawaiian is in the middle of Waikiki, but remains cozy and quiet. he dining venues are very good.
5/5
Excellent
Dana
06/19/2023
This is a lovely hotel on a perfect stretch of beach. Great dining options at the hotel and convenient to the Royal Hawaiian Center for shopping and other dining options.
5/5
Excellent
Jennifer
06/15/2023
This hotel was beautiful and the staff went above and beyond to make my stay very enjoyable.
2/5
Verified traveler
06/10/2023
Leaves a lot to be desired!
Location is the only highlight for the hotel.
I found all the front desk staff to be rude and snarky. Upon check in I was greeted by Michael who talked to my husband so poorly we were taken back. After a long day of travel and getting to the hotel after check in time to be told the room wasn’t ready started our vacation off on the wrong note. The room smelled like mold and my sinuses suffered dearly.
5/5
Excellent
Albert
06/10/2023
Authenticity. Flowers and greenery. Beach access and street acess
5/5
Excellent
Jeremy
06/08/2023
This is a great property. We've stayed here a few times and will be back soon. Although the property is old, you would never know it. I would describe it as historic, not old (and definitely not dated). The hotel is right on the beach and in the middle of all of the action. Staff is incredibly helpful and friendly. I'd recommend umbrella reservations before you get there.
5/5
Excellent
Holly K
06/04/2023
Luxurious and beautiful resort. Right on the beach, walking distance to the mall and shopping strip. Everything you need is right there. Food is delicious from the bakery to the restaurants beachside. The staff's amazing, they're extremely hospitable and friendly. So much fun to stay here. The hotel is so beautiful with the trees, ocean and view of Diamond Head. You have to stay here if you want the best.
5/5
Excellent
Hee Chul
06/02/2023
Beautiful Hotel
Me and my family stayed in the suite room for 2 days, and everyone was completely blown away by the antique and beautiful atmosphere. And all the hotel staff were super friendly. Also, the location of the hotel was really convenient, so it was nice to have all the amenities nearby. It is one of the hotels that my family and I want to go to again when the opportunity arises.
5/5
Excellent
Rhona
05/24/2023
We loved everything and can’t wait to go back!!!
2/5
DECKEL
05/22/2023
More like a 3 star
This may have been a 5 star hotel when it first opened, but it is far from it now. It should likely be rated 3 stars and priced appropriately.
Location is good if you’re looking for high end shopping, conveniently located next to luxury row. It is also on a nice stretch of beach (but the beach does get very crowded, not the hotel’s fault).
Rooms are very outdated and badly need repairs. Pool is extremely small and not well taken care of, it looks and feels like the type of pool you’d find at a cheaper motel.
We booked a garden view suite and after seeing our view was not of the garden (but rather a wall), we were moved to an oceanfront room in the new tower. Tower rooms are meaningfully nicer but the shower curtain had black mold (they were unable to replace this during our visit and the carpet smelled. Bed was pretty comfortable. Blackout curtains would be appreciated but none of the rooms have them.
We were told the hotel was fully booked when we asked to upgrade our room. When we clarified that we meant we wanted to pay for the upgrade, all of a sudden there were several rooms available.
Room service is not available and staff won’t bring deliveries to your room. When we asked for silverware to eat our meal, we were first told it’s not a service they offer and after about 45 minutes we were given two plastic spoons.
If you want a beach chair on this beach front hotel, it’s an additional $100 per day. If you want a padded pool chair, you’ll spend
5/5
Excellent
Josephine
05/21/2023
I have enjoyed coming to this hotel for 50 years
5/5
Excellent
Reinaldo Francisco
05/17/2023
Historic building and facilities. Clean and staff very nice and helpful
5/5
Excellent
Amanda
05/12/2023
It's a beautiful historic, and the most iconic, hotel in Honolulu. You truly feel like you're someplace special. They have two restaurants and a cafe. There is the Royal Hawaiian Center, which is a big shopping center where they often have live music. The grounds are beautiful. Right on the beach. You can rent an umbrella and lounge chairs. We stayed in the historic part which has beautiful rooms.
4/5
Good
Melissa
05/08/2023
Beautiful historical hotel. Well maintained. Very friendly and helpful staff. The big minus were the paper products. I could not believe a luxury hotel with about the cheapest and thinnest toilet paper and tissue that could be found.
2/5
ZHAOYUAN
05/07/2023
Knowing that the hotel was based on a historic building, I didn’t expect it to be super modern, but also did not expect flies in the room coz no screens were installed.
The shower stopped working on our last night of stay, only producing hot water (even when put to the cold section), making it not useable and irritating for the kid.
One of the windows was also broken and cannot be closed so I had to called for a technician to close for me (the technician was great).
Other little things like TV remote was super unresponsive and they constantly run out of beach towels before close (5pm) at the beach/pool area. Pool was quite small for the class of hotel in this area. There’s also no accessible walkway if you come through the main entrance so good luck with strollers.
There was some bakery coupon upon check-in but didn’t say anything about needing to validate it in a separate section of which the staff took 15 mins to ask various questions and trying to promote other Marriott products. I’d say don’t bother coz the bakery/coffee was under par. Coffee was straight from a coffee machine.
The biggest up side of the hotel is its convenience. Right next to shopping on main street it’s tough to beat. It’s also by the beach with its own pathway to Waikiki.
Room was otherwise clean and quite and stylish with an historic vibe. The front and back gardens at the back of the hotel are also very nice with old trees and lawns for walkabout. Giving it a more secluded feel.
5/5
Excellent
Shalonda
05/07/2023
Amazing experience! Five stars
1/5
Verified traveler
05/06/2023
When we returned to our hotel a little before midnight, the door was inoperable. It took close to an hour for security to fix the door. We are checking out at 6am and can hardly even use the hotel. Our stay was for only one night. And, to fix the door, security was in the room, so our privacy was diminished. Horrible experience.
5/5
Excellent
Bani
05/01/2023
I want to go back!
Excellent stay. Unfortunately.. no airport shuttle.
5/5
Excellent
Marlon
04/19/2023
Luxury at it’s best. Needs a little updating but overall excellent! Would definitely come back!
5/5
Excellent
Dmitry
04/16/2023
Great
5/5
Excellent
Victoria V
04/11/2023
Grand and peaceful hotel in the heart of Waikiki
+The hotel has a peaceful atmosphere-a welcome escape from hectic Waikiki. +I loved the views from the ground floor. One way-ocean, the other way a lush tropical garden. The best part-there are rocking chairs for guests to sit and admire the views. +We had a big lanai/balcony with a sofa overlooking the beach. -for the toiletries, we had to call and ask after the first night, but it got better after that. +My kids loved the Sheraton pool which were were allowed to use.
5/5
Excellent
debbie
04/08/2023
Beautiful grounds, great history.
2/5
Alex
04/02/2023
My husband was pushing me in the rented wheelchair in the hotel's main floor when I was catapulted out of the chairs& onto the floor. My husband was blinded by the bright sunlight in the foreground & couldn't see the 2 steps molded into the flooring.
My ankles, toes, & wrists still give me pain as I wait to see a local doctor.
5/5
Excellent
Noor
04/01/2023
Love this place
5/5
Excellent
Nadezhda
03/29/2023
Absolutely great place to stay . Love everything there . The beach is super cool . 5 stars ⭐️
5/5
Excellent
Jonathan
03/28/2023
Amazing stay
5/5
Excellent
Marilyn
03/27/2023
Beautiful property/rooms, authentic, professional and warm staff, great location, quiet and safe.
5/5
Excellent
Boris
03/27/2023
The best location, best value for money, the one and only place to stay in Honolulu.
3/5
Verified traveler
03/17/2023
Much needed renovation for rooms - cheap
The hotel staff and grounds are very nice, but the premium ocean rooms are very outdated and cheap amenities —the food at all the restaurants was very cheap quality, and the mai tai bar drinks are over hyped and watered down. You can clearly see where the hotel is maximizing profits, the beach is amazing but that’s about it.
5/5
Excellent
Courtney
03/13/2023
Gorgeous historical yet updated hotel. This was my favorite hotel I've ever stayed in!
5/5
Excellent
YI
03/12/2023
Best location! So happy we stay here with a small child.
5/5
Excellent
Joshua
03/07/2023
Perfect in so many ways. Clean, convenient, friendly simply cover the baseline. We felt secluded from the hustle and bustle despite being in the heart of the city. The smells, the breezes, the architecture… so much to enjoy.
3/5
Stuart James
03/02/2023
Totally against guest being able to put towels on pool lounge chairs first thing in the morning and not use them till later in the day or leave their towels on them while they go to lunch. Majority of chairs sat empty with towels on them most of the day where as guest who were there could have been using them. Will not return to this hotel because for this reason.
5/5
Excellent
Werner
03/02/2023
The atmosphere of the hotel was impressive
5/5
Excellent
Katryna
02/27/2023
This place is historic and worth staying at! After having stayed in both, I think it's worth it to upgrade to an ocean-view room with a lanai, though the historic rooms are still nice.
5/5
Excellent
Joseph
02/26/2023
Historical place
This is a historical place that everyone who appreciates the legacy of past time definitely should come, learn, and experience the pink palace.
Service and ambiance of the hotel is best of the Waikiki.
I strongly recommend to stay here.
4/5
Good
Susan
02/26/2023
Honolulu Getaway
Stayed in the historic hotel with an ocean view. Room was clean and comfortable. Daily housekeeping was excellent. Ocean view is from a set of windows that opens a couple of inches, no balcony. Allows you to fall asleep to the sound of the ocean. Historic section of the hotel is beautifully maintained. Enjoyed the ocean breeze as you enter the hotel. Location of hotel on Waikiki Beach is excellent. Enjoyed lunch and drinks at Mai Tai bar. Staff is hard working and friendly. Streets behind the hotel are developed with very high end shopping and lots of restaurants to choose from. Almost felt like NYC next to Waikiki Beach. Atmosphere at the Royal Hawaiian is very relaxing with beautiful gardens and the beach. Enjoyed our stay.
5/5
Excellent
David
02/22/2023
loved it
5/5
Excellent
Sonny
02/20/2023
We loved everything
4/5
Good
Emmett
02/16/2023
Old architect style
3/5
Emmanuel
02/13/2023
The location of the property is good but the customer service was very disappointing. I could also say non existing, certainly not a luxury 5* hotel. The customer WiFi was unsecured exposing users to fraudulent attacks. And yet no warning to guests. Totally unacceptable!
4/5
Good
Peggy
02/09/2023
We liked the serene and natural aspects of the grounds and lobby. The historical room we occupied needed maintenance, deep cleaning and electrical updating. Regular coffee was unavailable in-room during the second half of our stay. The maids seemed to be begging for undeserved tips.
5/5
Excellent
Zachry
02/08/2023
Everything about the stay was amazing. The staff was excellent and the property tip-top in every way. I’m a dirtbag and so is my wife (she approves this message), but we felt totally respected and accommodated every step of the way.
We stayed in the historic wing of the hotel. While there is a little wear, our room was well appointed. It overlooked the garden and was quite peaceful. You can’t really put a price on the sound of birds and rainbow views.
The beach area is well maintained. Chair rentals are reasonable, especially when you account for how long you get the thing. The location means it would be extremely easy to pop over to the Sheraton if you have kids for some fun stuff or to the Moana Surfrider if you needed to meet up with your grandparents.
The food and drink options are pretty good. The little bakery is nice for a quick breakfast. The Mai Tai Bar was a great spot for drinks 3 out of 4 times we went. The food is a bit of a rip, so you might want to grab a 7-11 poke bowl beforehand if you’re a fellow dirtbag.
I booked the Royal Hawaiian on a whim and almost canceled due to hardcore hipster preconceptions of Waikiki. My wife and I had never been to Hawaii and the stay totally changed our minds about the area. We’d barely pulled out of the driveway before talking about coming back with our kids.
5/5
Excellent
Lizzette
02/05/2023
BEAUTIFUL AND HISTORIC
4/5
Good
Verified traveler
02/02/2023
This hotel is the perfect place to stay when the access to Waikiki Beach is the most important.
5/5
Excellent
Kenneth
01/23/2023
We go here often and enjoy it.
5/5
Excellent
scott
01/16/2023
Best Location in Waikiki!!
3/5
Peter J
01/16/2023
Good in parts
The hotel was as stated on Hotels dot come but the word luxury should not be used as this indicates a full service hotel where one feels pampered
The hotel is running a very limited dinning option with set menue at a silly price
To use the beach one needs to pay $70 for two beds and one umbrella
But it does not end there you have to get up at 6am to secure a position on a first come first served basis. This is not restful or luxury
Location is great but luxury it is not
Rooms are good with balconies
5/5
Excellent
Charles
01/14/2023
A wonderful stay at this hotel
5/5
Excellent
MICHAEL
01/04/2023
Excellent service, updated experience at a unique, historic hotel!
4/5
Good
Ronald
12/28/2022
Overpriced. Definitely not a 5 star property. Room and bathroom need an upgrade- very tired. Elevators are good. Breakfast was great. Disappointing hotel experience.
5/5
Excellent
Pamela
12/24/2022
Loved it!!!