2/5
Bruce
01/31/2024
Hot tub wasn’t working the first 2 of 3 nights. Lukewarm showers the first 2 of 3 nights and the room smelled funny like intense.
1/5
jill
12/27/2023
There was sticky stuff stuck to the bedside table. Our feet stuck to the kitchenette floor. The sofabed had broken supports, rendering a pronounced tilt to it. The power in the bedroom/bath went out, leading to creepy showers in the dark, and uncharged devices. The breakfast offerings were quite good.
5/5
Excellent
Eddy
11/21/2023
Awesome
Hi class luxury in Chester VA. The fully equipped luxury suite will blow you away. That fireplace set the perfect mood on a cold November night. I really did not want to leave my room. The bed felt like I was sleeping on a cloud. Super clean, very quiet, delicious breakfast and coffee. The staff was very friendly and extremely professional. I will defiantly return.
5/5
Excellent
Verified traveler
11/20/2023
Very nice
5/5
Excellent
Jean
11/20/2023
Welcoming Environment
I had been to a wonderful Residence Inn in Joplin, Missouri years ago. This hotel matched it.
There is a basketball court near the front door, which signaled to me that you could relax here, even if you were here on business. That’s a nice message.
5/5
Excellent
Verified traveler
10/28/2023
The best
We loved the level of comfort and cleanliness as well as the staff’s friendliness and willingness to accommodate our wishes. An experience that will have us go back to Marriott properties before anywhere else.
5/5
Excellent
Vickie
10/23/2023
Nice hotel
5/5
Excellent
MICHAEL
10/20/2023
Very nice
Very nice and quiet!
5/5
Excellent
Runion
10/08/2023
Thoroughly enjoyed our stay!
5/5
Excellent
Brittany
09/09/2023
Absolutely love this hotel
5/5
Excellent
Edward
09/01/2023
Very friendly staff and very clean
5/5
Excellent
Evelyn
08/12/2023
Ease of checking in and out. Clean and quiet.
5/5
Excellent
Emily
08/03/2023
Staff were friendly and check in was smooth. The room was very nice- we had a comfortable stay
5/5
Excellent
Kadeidra
06/26/2023
Rooms were excellent
1/5
Christine
06/15/2023
The staff was nice and the room was wonderful. The kids were excited to go to the pool, and that’s where things were terrible. The chlorine was so high that 10 minute’s after getting in both were coughing so badly and their eyes were burning ( my eyes were burning just being in there and I wasn’t in the water) My son started throwing up from coughing ☹️. We checked out in the morning and went to a different hotel.
3/5
DON
06/15/2023
Room was fine, but we specifically chose this hotel because it had a pool and hot tub. The pool was so filthy you could barely see the bottom. The hot tub had foreign material floating around in it that looked like it could have been skin... Yuk!
Needless to say we didn't use the pool or hot tub,
5/5
Excellent
Shuron
06/06/2023
GOOD BREAKFAST, NICE POOL, FRIENDLY STAFF
4/5
Good
Diane
05/27/2023
Property was off the beaten path, so quiet. It had beautiful accommodations. Staff was pleasant. Did have an issue, though. Around 7PM the fire alarm went off, but was quickly turned off, so probably a false alarm. Fire trucks did arrive, however. About 15 minutes after the alarm was stopped, water started pouring in through the light fixtures over the sink. We called the front desk to report it and was initially told they would take care of it in the morning: we said it needed to be addressed now, it was an emergency. A few minutes later, water was pouring out of the main light in the center of the kitchen area, flooding the room. We called to say we needed to be relocated and was told the manager was on his way up. We grabbed out stuff & cleared the room. The manager arrived with the firemen, who told us to get out and not touch anything electrical. We were immediately relocated to another room that was very nice. I went downstairs to get a beer for myself and wine for my partner, and commented that we were in the room that flooded and asked if it could be complementary for our distress and inconvenience. The person at the front desk smiled and nodded. When I got the receipt for the stay, it was charged.
4/5
Good
Oscar
05/15/2023
Facilities and staff were great. Breakfast was subpar compared to previous stays at other Residence Inn.
5/5
Excellent
Ann
05/10/2023
The staff is absolutely amazing, helpful, and friendly. Pool was a little cold though.
5/5
Excellent
Verified traveler
04/10/2023
Great stop, nice hotel
5/5
Excellent
Shuron
02/27/2023
NICE STAY, GOOD STAFF AND FOOD. POOL NEEDED TO BE CLEANED. JACUZZI JETS DID NOT WORK PROPERLY.
OVERALL A GREAT STAY
2/5
rick
02/04/2023
Convenient location but the property needs a big hug!
5/5
Excellent
Jinni
01/22/2023
The suite was extremely quiet and very comfortable. It had everything we needed during our one night stay. The check-in process was efficient, and the front desk agent was very friendly and helpful.
4/5
Good
ZLATKO
01/02/2023
Everything was fine. Very standard three star hotel. The continental breakfast was good. Well displayed. Coffee very good.
1/5
Shakwana
12/31/2022
Booked room type unavailable. Manager unable to make accommodation. Was advised room is dirty and housekeeping unavailable.
5/5
Excellent
Jackson
12/30/2022
Great breakfast, comfy beds, nicely heated pool and perfectly heated hot tub. Bluey playing in the lobby entertaining our 5 year old. It was a great stay.
4/5
Good
Ronald
12/02/2022
Lovely place to stay!
5/5
Excellent
Christina
11/22/2022
Everyone was so friendly and welcoming.
4/5
Good
Sarah
08/22/2022
Beautifully decorated
5/5
Excellent
Donald
08/14/2022
Loved the accomodations. Great extended pool hours. Spa was down for repairs.
5/5
Excellent
Chris
08/07/2022
Great stay. Gilbert welcomed us and made sure we had what we needed for an enjoyable stay. Breakfast was excellent, great variety and clean. We loved the location and convenience of what we needed.
5/5
Excellent
Tenell
07/18/2022
Great stay
My family and I was in town for the weekend to visit our Marine stationed at Fort Lee. The hotel was very cleaned and the staff were very professional & helpful. We had a small hiccup with ants in the room and the staff remediated the issue very timely. I would definitely stay here again.
2/5
maura
07/06/2022
Horrible and limited handicap access. Handicap space with no curb access and a car sitting on the only front curb access. Doors propped open throughout facility all night, I felt like I was at a fake residence inn, worst breakfast ever with only fruit options for anyone with a dairy allergy. Only redeeming thing was I left a bag and they didn’t steal it or the contents.
3/5
Brittney
06/03/2022
Stay was average, not what you expect for Marriott
5/5
Excellent
Dana
05/28/2022
Comfy and Clean
This hotel was really nice, comfortable and clean. We'd definitely come again if in the area.
4/5
Good
Bill
05/01/2022
Newer, clean and quiet, quick check in
4/5
Good
AISHA
04/26/2022
Pool area needed to be clean, lots of rusted equipment and hot tub was dirty and ants were very bad around the pool area
5/5
Excellent
Antoinette
04/22/2022
Loved it! Thanks again
1/5
Omowali
04/18/2022
Me and my wife stayed at a Residence Inn in Sterling Virginia last year for our 13 year anniversary and absolutely loved everything about the Sterling location.
This year 2022 we decided to come back, but to their Chester, Virginia location and we brought some friends there with us. This location was not at all what we expected. We checked into our room 216 and it was dirty and smelled like marijuana. I looked around and noticed there were marijuana seeds on one table and another table was not cleaned and the bed didn't look properly made.
Front desk did what she could to move us to another room. When we entered the 2nd room, it was cleaner and didn't smell which was good, but had wall paper that was peeling off in the kitchen and a light switch plate/cover/fixture was loose with a screw hanging out as if someone was working on it. Toilet seat looked like it was peeling. Our friends that we invited had a similar experience with cleanliness issues.
In short, I don't think that we will EVER come back to this location! If you rent a "non-smoking" room, that's what you expect to get. For the money that this hotel charges, you just expect it to be cleaner and I'm not sure how this was overlooked by housecleaning. They should be charging whoever rented this room before us being that left this place nasty and smoked inside it.
Me, my wife and friends had been traveling the entire morning that we were so exhausted and didn't want to fight anymore and just wanted to sleep.
5/5
Excellent
Damon
04/17/2022
The registrar was polite and professional. The room and property was clean. And the breakfast was good and had many things to choose from. I will stay here again and I highly recommend it.
4/5
Good
David
03/23/2022
Adequate roadside suite hotel.
This is conveniently located off of I-295, and is an acceptable suite hotel but not a bargain for the quality. There is not a separate bedroom, just an alcove, and while the room was fine, it was not exceptionally nice either. The rug in the room was wet on arrival, indicating it had been cleaned but very recently and not all that pleasant to smell or walk on. Again, nothing terrible, but not a place to make a point of staying at either. The neighborhood offered a gas station and some minimal restaurants. They do charge at sizable pet fee which was not clear at the time the reservation was made.
5/5
Excellent
Sharif
03/14/2022
Rooms were spacious
Customer service was pleasant
5/5
Excellent
Barbara
02/28/2022
4/5
Good
Thomas
01/21/2022
Large rooms, very comfortable beds and nice kitchenettes. The gym was small with missing equipment (e.g. 15lb dumbbells and 30lbs dumbells but no 20 or 25?). The staff was super nice and friendly, and the parking was great.
5/5
Excellent
Shaniqua
01/03/2022
Quiet area
4/5
Good
Sabrina
01/02/2022
Pleased and Dog Welcoming
Very convenient and dog friendly. We checked in and we had zero bath towels in the room and the TV did not operate. Hotel policy should include a peer check of rooms prior to guest check in.
Breakfast bar was very nice and the host was helpful and pleasant. We really enjoyed the fireplace outside the lobby. The hotel is a great place to meet or rest during your travels. Will stay again.
3/5
Michael
12/29/2021
Rooms are poorly lit. Had a couple bulbs not working in ceiling fixtures which made it even dimmer. Bathroom sink was slow to drain and wallpaper in bathroom had separated in corner by toilet. Otherwise, fine.
5/5
Excellent
Anthony
12/20/2021
Highly recommend.
Beautiful hotel. Very clean and updated. Will DEFINITELY be back.
4/5
Good
Queen
11/30/2021
Great Place to Stay
It was amazing and enjoyed my stay. Will stay there again.
5/5
Excellent
Daniel
11/23/2021
The neighbors were a little noisy. There was no easy directions on how to turn the fan on to create white noise.
5/5
Excellent
Michelle
11/14/2021
Everything was great
4/5
Good
Timothy
11/01/2021
Everything was great until we went to bed
It was a pleasant stay I only had 2 gripes in room 338 the stove top was dirty and the bed was too soft it's supposed to be a king but it looks like a queen size bed to me Other than that the staff is extremely friendly and accommodating.The rooom was really nice the fire place was the real star I would stay there again
5/5
Excellent
Antonia
10/25/2021
Staff was friendly and avaliable
5/5
Excellent
Mary
10/14/2021
Super clean and inviting. Breakfast was delicious!
5/5
Excellent
Patricia
09/30/2021
The room was clean and comfy. The employees were helpful and friendly.
5/5
Excellent
Dianne
09/20/2021
Very nice room. We’ll appointed and clean.
4/5
Good
Roberta A
09/14/2021
Front desk clerk was preoccupied with the paperwork scattered all over the check in desk and check in took way too long for someone with reservations. Check in experience should start the stay off w better hospitality. Other than that everything else was fine.
3/5
Monica
09/10/2021
Extremely clean & rooms are always ready on time
3/5
Maria
09/05/2021
We were unable to stay. We didn't check in but there is not refund policy as I was told by Expedia
4/5
Good
Verified traveler
07/20/2021
Same as any Residence inn by Marriott
5/5
Excellent
Verified traveler
07/06/2021
Full breakfast hotel clean rooms clean comfortable great staff.
4/5
Good
Bill
06/06/2021
Nice hotel. Very noisy, in the morning, which lowered the overall rating.
5/5
Excellent
Verified traveler
06/06/2021
The room was very clean and the bed was comfortable. The shower was very good, with an adjustable head for easy shampoo removal. The a/c was a little noisy but very efficient. The sound actually acted as a sort of "white noise" that prevented hearing outside voices. Very good buffet breakfast. Worth the price. Would definitely book another stay.
5/5
Excellent
Verified traveler
05/21/2021
Location excellent
4/5
Good
Verified traveler
05/18/2021
4/5
Good
Verified traveler
05/15/2021
Ok
5/5
Excellent
Verified traveler
04/29/2021
Very nice suite hotel
This was a very pleasant, attractive hotel in a quiet setting. We had our dog with us and there were good outdoor spaces for walking. Kitchen was well-equippped and the space was nicely laid out. Overall a high quality suite hotel, good for a stop as part of a long trip.
5/5
Excellent
Mary
04/09/2021
Great place to stay!
Stayed here several times and always happy with the staff and facilities. Will always stay here if we are ever in the area.
4/5
Good
Verified traveler
03/29/2021
Nothing fantastic but convenient location and clean.
4/5
Good
Quentin
03/17/2021
I stay there when I'm visiting family always have a great time staff is great I've only had the one issued ass since staying and they took care of it very conscientious would recommend staying there
3/5
Verified traveler
03/15/2021
Staff was pleasant all the way around our first room 316 smelled like rotten eggs and had not been cleaned appropriately room 229 our next room smelled way better however on our second day we found empty juice pouches on the floor which tells me appropriate cleaning hadn’t been completed yet again. Our second day here in here was no coffee creamer it’s a Marriott for goodness sake I expect some things to be of standard. They also had the fire pit off most of our stay and the pool closed which isn’t necessary otherwise a nice place
5/5
Excellent
Verified traveler
03/13/2021
Great!
I really enjoyed my stay at this hotel. The hotel is very clean and all of the furniture is modern. Staff was very friendly.
5/5
Excellent
Phyllis
02/22/2021
Hideaway 😍
I simply love ❤️ Residence Inn period! I’m always comfortable knowing our room is clean and fresh.. the staff is always kind and helpful.. it’s our monthly retreat from our grown children!! 😉 One little thing.. while I loved the ambiance of the secluded room on the corner with the gorgeous fireplace I disliked the fact that unfortunately the stairs were directly next to it along with a super heavy door that slammed each time people came in and out.. the only drawback.. but, we’ll be booking our room for next month soon!! 🥰😘
4/5
Good
Verified traveler
10/14/2020
Disgusting Bathroom Affected Overall Good Stay
Major issue with the bathroom. It was not cleaned at all and was extremely disgusting. The back of the toilet was covered with urine from whoever the previous guest was. This is unacceptable at any time, but least of all during a pandemic where cleanliness is paramount. The window valance was also dirty/stained/torn, so that was a pity as well. Other than those things, the staff was polite, the bed was very comfortable, the kitchen and TV were fine.
1/5
Deborah
08/15/2020
Room was not cleaned properly. Bathroom mirror was dirty, and the last guest’s leftover food was still in the refrigerator. I called and spoke to the manager and she said it was cleaned thoroughly, but when I mentioned the food left in the refrigerator, she said, “oh they must have just overlooked that.” During COVID that is not right. Upon looking more, we saw that the fronts of the microwave and refrigerator were dirty and there was built up dish detergent at the back of the sink. We would have left the hotel, but had already sprayed and wiped everything with Lysol, and were exhausted after being in an accident on RT. 95.
5/5
Excellent
Shenetta
07/13/2020
The first room I had I went to the kitchen at 2am and found an ant infection. I called the front desk and they moved me into another room and very nice!!
5/5
Excellent
Clark
06/19/2020
Loved our stay friendly staff Clean and updated. Very Spacious. Stayed 2 weekends in a row
4/5
Good
Tiffany
06/16/2020
The AC coming on was loud and the neighbors next to us were loud but the overall stay was nice
4/5
Good
Jill
06/07/2020
We stayed during COVID so not much was available but everything was nice and they did their best to give us a nice stay under the circumstance
3/5
Verified traveler
06/02/2020
The couch in the room had a terrible odor. I told the person at the front desk.
5/5
Excellent
jose
06/02/2020
It was very clean, front desk was quick and friendly. We just stayed one night as an overnight stay but we LOVED that we could get a 2 bedroom suite. Very comfortable.
5/5
Excellent
Verified traveler
06/02/2020
We’ve rarely stayed at a pet friendly hotel that was this well kept
5/5
Excellent
Joseph
03/30/2020
Peace and quiet
My stay was great i had no problems, i will return
5/5
Excellent
Carol
03/07/2020
Clean, friendly people, comfy beds and pet friendly.
5/5
Excellent
Betsy
11/30/2019
Nice clean place
5/5
Excellent
Verified traveler
11/18/2019
We enjoyed the fireplace in our room. It was very clean and spacious
5/5
Excellent
Natashia
11/09/2019
Quick check in. Very nice room with cozy bed, pillows, clean shower and nice toiletries.
5/5
Excellent
Verified traveler
09/27/2019
This is the second time I have stayed at a Marriott Residence Inn. The location met my expectations like my previous stay. Once again the staff were very friendly and helpful.
5/5
Excellent
Rochelle
09/23/2019
I enjoyed all the amenities that were available especially the few that had 24/7 availability. I didn’t like I could easily hear my neighbors who had loud and obnoxious kids.
4/5
Good
JANE
08/22/2019
Trash was not emptied in receptacle inside the door to my suite, so not a good first impression. Everything else was great.
5/5
Excellent
Verified traveler
08/04/2019
It was awesone!!!!!!!!!!!!!!!!!!!!!!i love residencr in
4/5
Good
Verified traveler
07/14/2019
Nice place but...
Was upset that at check in the front desk did not bother to mention the fact that there was no hot water. There was a gas problem, which was ok since things happen but at least let people know. Hot water was back on by 1030 ish that evening. The room was quite nice except for the fact that they could've done a better job vacuuming the pet hair off the couch.
4/5
Good
Verified traveler
07/07/2019
We really liked the room. Breakfast was delicious and well stocked. Staff were friendly and helpful.
Only complaint was that they ran out of towels at the pool. We informed the staff at the front desk and they responded with “we only have 40 towels and we put them all out. Nobody made any effort to collect and was towels. I was not happy about this.
4/5
Good
David
05/27/2019
Pet charge bewaware!
I booked through Hotels.com
I filtered for pet friendly.
My check I. Was late 10 on
The Marriott chain ( apparently) has policy of $100 non refundable charge for pets.
THIS WAS NOT MENTIONED AT TIME OF BOOKING THE ROOM ON HOTELS.
Luckily Ithey agreed to negotiate the fee to $25,
Other wise great place
5/5
Excellent
Jessica
05/20/2019
Very helpful
The staff was friendly and very helpful! Great DYSY!
4/5
Good
Verified traveler
12/28/2018
Front desk staff very accommodating and pleasant. She went out of her way to get our needs met! Thanks!
2/5
Ryan
10/11/2018
The hotel staff was nice and the room was very clean but the room had very loud noises coming from various places including the appliances. As a result I did not get any sleep, was up all night and was totally exhausted. As a result of this experience I doubt I would stay at this hotel again.
4/5
Good
Laurs
10/09/2018
Nice hotel. Variety of breakfast choices. My mom had hip and knee surgery so we went there specifically for this reason. The
Hot tub/spa broke after 1st day and wasn't repaired in the following 2 days we were there. I was very dissatisfied.
1/5
Oanh
10/08/2018
I wouldn’t stay @ this hotel again