5/5
Excellent
barbara
01/10/2024
The manager Amy was excellent and was so helpful during our check-in . This is the best hotel in Coconut Grove! Every hotel should have an “Amy” in management.
1/5
Ali
01/04/2024
This was not a a very good hotel. Expedia should not have it listed under five stars property.
2/5
Carter
11/04/2023
My bill was all messed up. Charged for parking when no car. Didn’t even ask.
Also charged for an upgraded room despite fact that I didn’t ask for it.
5/5
Excellent
Tyrone A
09/24/2023
Everything was good
5/5
Excellent
David L.
09/13/2023
Very nice, good location
2/5
Michael
08/23/2023
Candidly , this is not to the caliber of a Ritz nor meets your expectations for a Ritz. The staff never showed any effort to accommodate simple request and in fact I felt they intentionally went out of their way to not accommodate. My room was not cleaned two days in a row. The beds are 2-3 star at best. The property is noisy between the adjacent construction site to the annoying and creepy drone flying the court yard daily with the emergency generator cycling daily. The bay view room is extend your head beyond the small uncomfortable deck and look at a sliver of a view between two buildings. Due to this stay , I would not book a Ritz ever again
5/5
Excellent
Rolando
07/22/2023
good
5/5
Excellent
Steven
06/23/2023
Ritz Carlton Coconut Grove met my expectations.
3/5
Brittany
05/02/2023
👍
4/5
Good
TIRATH
04/26/2023
Loved everything
5/5
Excellent
Paul
03/27/2023
High standard and pleasant staff. Clean and well decorated room.
2/5
Heather
03/26/2023
I like the little town within walking distance of the hotel. The hotel itself is dated, smells mildewy, and is very expensive. There seemed to be young ladies hanging around and older men traveling alone. Not a comfortable environment for a seasoned solo traveler. Not my cup of tea. If you are looking for a friendly, updated Hotel with a fun vibe look somewhere else.
1/5
Lisa
02/21/2023
My least fav Ritz. Rooms were great and property in good shape but it was all the rest.
1/5
firas
12/17/2022
I booked bay view for the view
I got a room on the fifth floor on the bay side of the building without the bay view - so I ended up paying extra without the view requested. I have checked in on time and they claim they had no upper level rooms- I paid extra for nothing 👎
5/5
Excellent
Rafael
11/14/2022
The hotel is clean and well appointed. The service impecable and the location very friendly.
2/5
Joseph
07/19/2022
Our first room, not only had a bad odors of dog pee, the up keep was very poor. They did move us to a larger suite, none renovated though.
Throughout our stay F&B failed over and over to meet standards. The bar our drinks bad fruit flys in them. When we addressed the bartender she remade one of the cocktails yet with more flys and just picked them out and then served the drink.
Breakfast the Chia pudding was beyond sour and spoiled. Steak and eggs over cooked and iced cold as if they just served left over steak and potatoes. Very odd.
Room service the food came however a few of the chicken wings were seriously bloody and they didn’t bring any plates or extra napkins with the food when we clearly ordered sharing items.
We witnessed a car crash from our balcony when we called the front desk to report it, the gentleman first hung up on the second phone call, they just said “uh what? Ok bye”
Definitely NOT a ritz Carlton experience from arrival to finish. Probably won’t return again.
5/5
Excellent
Steve
05/11/2022
Loved our stay. Great place and excellent staff
5/5
Excellent
jonathan
03/30/2022
Having the balcony was great! Beautiful hotel and neighborhood. Walking distance to nearby restaurants and shops. 11 minutes to downtown. Swimming pool was wonderful. Very low key and private. Will definitely stay here when visiting Miami.
5/5
Excellent
Tommy
03/25/2022
Excellent
5/5
Excellent
Verified traveler
03/22/2022
a pleasant respite at the ritz
one day my wife stayed late in the room. when the cleaning people arrived in the afternoon they made the beds but failed to clean the bathrooms completely. there was no nightly turndown service and we constantly asked for more towels and washcloths in the evening. the service at the restaurant and the pool was excellent and the food was very good.
3/5
Inger
01/01/2022
Rooms were very clean, beds very comfortable.
Pool has very little sun during wintertime, but water very warm.
4/5
Good
Martin
11/30/2021
Service was impeccable as you would expect at a Ritz, beautiful property.
5/5
Excellent
Cornelia
09/15/2021
I feel safe when staying at the Ritz.
5/5
Excellent
Runpeng
08/24/2021
I think it is clean and the people are really nice to me. Thank you.
5/5
Excellent
Verified traveler
08/10/2021
Excellent service
5/5
Excellent
Verified traveler
06/22/2021
Overall: Spent my honeymoon night here. Very happy. You get what you pay for. It's certainly a 5-star hotel.
View:
The property only goes up the 8th floor of the building so bay views aren't super close. But on the 6th floor with a partial bay view it was still quite nice, the balcony was appreciated.
Room:
The showers and bathroom are awesome and the room is very well put-together for comfort overall.
Hotel interior/exterior:
Absolutely gorgeous. The marble, tall ceilings, windows, fountain in the back give the hotel a very luxurious and more serious feel compared to the flashier options in Miami.
5/5
Excellent
Verified traveler
06/21/2021
My experience at this hotel was great. The entire staff was polite, courteous and professional. The room was lovely and clean. The valet was on time
5/5
Excellent
Verified traveler
06/12/2021
The staff went beyond what was required for an otherwise excellent stay.
4/5
Good
Verified traveler
05/28/2021
For me there wasn't anything to complain or feel uneasy about.
5/5
Excellent
Verified traveler
05/17/2021
Beautiful hotel in beautiful setting. The rooms were stunning. The staff is so exceptional - they can’t do enough for you!
3/5
Ricardo
05/01/2021
The hotel seems a bit run down and unkept and really understaffed. Not typical of a Ritz Carlton.
5/5
Excellent
Verified traveler
04/26/2021
Clean, quiet, upscale experience. Customer service was top notch.
2/5
Diva
04/17/2021
Ritz isn’t what it use to be
With the reputation of the Ritz Carlton, I believed we would be booking a wonderful day break for me and my husband. Unfortunately the quality did not meet expectations. The food at the bar was nothing to write home about and the room balcony was absolutely filthy. Additionally wifi was not included which seems like an incredibly basic feature in this century. After all this, they forgot to give us back our clothes we sent for cleaning on our way out. This experience has made me skeptical on ever booking at Ritz Carlton again.
5/5
Excellent
Verified traveler
04/04/2021
This place is perfect if you appreciate luxury and space. The whole experience offers you an elegant atmosphere with commodities and the needed space during this crazy times. It never felt crowded like some many other Miami hotels feel. We were welcomed by very friendly staff. Also, the neighborhood of Coconut Grove is pure perfection. A perfect location to enjoy a Spring Break with the family without having to endure the Spring Breakers crowd. A true five stars hotel!
4/5
Good
William
03/19/2021
Not what you would expect from The Ritz
Food choices weren't great at the Hotel but the surrounding area has some great options. Pool was good but the music wasn't. My wife's fruit plate was delivered to our table with a live caterpillar (slug) on it...put us off obviously
5/5
Excellent
Verified traveler
02/04/2020
excellent service, dedicated staff and clean environment
5/5
Excellent
James
01/13/2020
Business Comfort!
just an overnight stay, this time.....this is where I like to stay when coming to Miami
4/5
Good
Verified traveler
01/05/2020
Great location. Can walk to town, bay and restaurants. Friendly staff. Hard to get served at the pool. Need more poolside staff
2/5
Verified traveler
11/05/2019
Location is good but not great, not many places you can walk to. Overall, service and property are below what one would expect of a Ritz-Carlton hotel.
5/5
Excellent
hugues
11/03/2019
Truly amazing service. The entire staff made us feel very special and demonstrated they cared.
Our daughter was sick. She was sad nt to ba able to celebrate Halloween and go trick or treat. The staff surprised her with special Halloween decoration and candies in our room. Amazing.
5/5
Excellent
Robert
09/24/2019
Amazing stay
3/5
ElizabethArnold
08/16/2019
My husband and I stayed here while we were moving our D into University of Miami. We were expecting an incredible stay doing such a stressful time; however, we had some trouble with the housekeeping. We hand requested a roll away for 2 nights during our trip and it took 3 phone calls to the front desk after we had been in contact via email prior to our stay. Then we requested the roll away be removed after our D was moved into her dorm room. The roll away was in our room the entire 4 night stay and was never removed.
We had left our room the first day of move in at 9 am and returned at 3:30 pm and we still had not received housekeeping. We had planned to rest that afternoon, but had to sit on the balcony for 15-30 minutes while the housekeeper did a “rush job” on the room. Our dirty coffee cups were left in the room and our dirty water glasses. We also did not receive anymore in room coffee. I sent an email and received a credit for $50 on the room and the next 2 days the room was well taken care of. However, on the final full day of our stay housekeeping was a disappointment again! This is not the first Ritz Carlton that my family has stayed in and I was truly dissatisfied with the poor housekeeping. We have 4 years of place to call home in Coconut Grove and I am sad to say I don’t think it will be the Ritz Carlton Coconut Grove.The staff is very friendly: pool staff, restaurant staff, valet staff, front desk staff all quality!
5/5
Excellent
Verified traveler
08/09/2019
Great attentive staff. Very accommodating to last minute requests. Worth a visit.
5/5
Excellent
Verified traveler
08/01/2019
Just great
Great hotel and great staff my family and I really enjoyed our stay.
5/5
Excellent
Verified traveler
07/12/2019
Staff, Ambience were amazing.
Food at restaurant were mind blowing
2/5
Verified traveler
06/27/2019
Thin Walls, mediocre customer service
Walls are very thin. An alarm went off in the room next door at 3:45am. It rang for 15 minutes before security got in and shut it off. All I got was an “I’m sorry”
5/5
Excellent
Verified traveler
06/15/2019
The best hotel with the best customer service. Me and my husband love it we stayed 7 days
3/5
P
05/25/2019
Spa was nice. Massage therapist was awesome. Cost was a bit high
5/5
Excellent
Verified traveler
05/20/2019
i did not like that they automatically applied $450 to my room without letting me know for incedentals like i am a thief or something and cant pay my bills.
5/5
Excellent
Verified traveler
03/17/2019
I have to say that check in was not great. Arrival and valet was lacking and to make matters worse, our room was not ready and we had to get dressed for a black tie event. However, the hotel, in particular, Andrea at the front desk turned it arround and honored the Ritz Carlton as it should be. They accommodated us with a temporary room to get dressed in and then moved us to the room when it was ready. They comped our breakfast brunch and the whole staff was extremely hospitable. It made our stay very enjoyable. Just one thing, please oil the sliding glass door!! LOL. Thanks.
3/5
Verified traveler
02/22/2019
Compared with a Marriot property, not a luxury Ritz Carlton. King bed uncomfortable with worn mattress and wells were you sleep. No complimentary coffee in lobby. No retail stores in lobby. Not worth the price compared to Key Biscayne Ritz Carlton
2/5
Kristen
01/06/2019
Not a Ritz experience
Sub par service, terribly interruptive construction within the hotel, all day every day
4/5
Good
Verified traveler
12/10/2018
Renovation has not been completed, but even so, the “old” Ritz was much more welcoming and comfortable.
5/5
Excellent
Judy
12/09/2018
Beautiful hotel with wonderful staff. Wished the restaurant was still open when we checked in; however room serve burgers were good.
2/5
TT
11/28/2018
Stayed there with my wife Nov. 24-27. The hotel is clean but old. They were doing construction in the lobby during the day. They charged me $240 for parking by "mistake" (it was supposed to be for someone else). I found out told them and and they said "oh, it's not correct, we don't know how it happened", they removed the charges and did not even say sorry...
The hotel has a terrible pool area and NO bar...you have to walk 15 min to coconut grove center to get a drink.
2/5
Verified traveler
11/05/2018
No one Took the time to teach me how to use the telephone I had to lines every time I tried to call any of the departments in the hotel, the television I had no idea what channels were available to me or how to work with it, the coffee pot I had no understanding of what it was and did not like the coffee, room service was slow, the food was skimpy and the prices were too high. I did not want my room to be tidied up. I put a privacy sign on my door and still someone came in. Lock on door not secure.
2/5
Karen
09/11/2018
Disappointed
Dine-in room service took over an over because they did not write our room number on the order. Bathroom needs improvement as water from the shower wets the bathroom floor. Repairs on the room above me began at 7am on a Saturday morning when construction was said to take place Monday-Friday. The room and facilities were clean. Valet was fairly quick. Check-in was easy.
5/5
Excellent
Lillian
08/17/2018
Beautiful hotel
Usually hotels treat my family and I differently because we don’t look like the kind of people that can afford nice places but the ritz Carlton was very sweet and amazing. They treated us well and the receptionist was very kind, I wish I new her name but she was there during the mornings. Overall great stay!
5/5
Excellent
James
08/14/2018
I stay there at least 3 times a year always a great experience and the staff is superb and the accommodations are wonderful a great weekend get away
5/5
Excellent
Fernando
07/22/2018
Excellent retreat only 20 mins from South Beach
Superb service, great location and good facilities. Front desk very knowledgeable and friendly.
4/5
Good
Keisha
07/04/2018
It was great. Any issues were happily resolved.
5/5
Excellent
Verified traveler
06/04/2018
Staff was extremely nice, helpful, professional. Beautiful resort.
Had a wonderful time
5/5
Excellent
Verified traveler
05/22/2018
I stay at this ritz Carlton at least twice a year always a wonderful experience the staff is superb and very accommodating
3/5
lynette
04/23/2018
not my cup of tea
Doorman/valet was a wonderful man who greeted us pleasantly and offered champagne, offered tips on restaurants for the eve, just a great guy. But check in girl was awful. Didn't offer any info, not even when requested, once upstairs we called the front desk several times and she wouldn't answer, went downstairs after trying for 20 minutes and she gave some flippant, lame excuse, even with two girls at the desk they can't answer the phone? not one person in the lobby...just rude and cold even then. I was so excited to go there and had been looking forward to it so much. We were on a fun romantic trip & she was just a bucket of cold water, we left the next day.
4/5
Good
Boomie
04/09/2018
A niche Ritz Carlton
Staff was best part of Hotel bent over backwards so accommodating you would have never ever known this team was relatively new
4/5
Good
Verified traveler
03/24/2018
Nice hotel
This is a nice hotel as you can’t really go wrong with a Ritz Carlton. On arrival it did not seem quite as grand as the web photos. I think it could use some updating. If you are staying Monday through Thursday expect it to be pretty quiet with not many people at the pool, no music and just a feeling like you are the only ones there.
5/5
Excellent
Michael
02/03/2018
LOCATION, LOCATION
The Ritz Carlton in Coconut Grove is in the best location. You can walk to everything in downtown Coconut Grove. The hotel staff are top notch. The pool staff were the best. We spend days sipping drinks in the heated pool.
4/5
Good
Kurt
01/22/2018
Nice Hotel.
Great property for that area. Room had an adjoining door to the next room which made it noisy when the person was on the phone. Otherwise it was a great stay.
2/5
Jennifer
01/17/2018
Call to confirm the construction is OVER
The co structure wasn’t just a little inconvenient - it was beyond inconvenient. We stay with The Ritz brand a ton and when not with the Ritz, we’re staying with Thr Four Seasons.
The constant banging on the ceiling and walls from 10am till 4ish was maddening. Paying for a suite so that my family (two kids included) can rest when needed was useless because the construction noise made napping for my sick kids impossible. I had to put them in the car in attempt to let them nap.
The hotel gave chocolate covered strawberries and a few little extras but nothing that made up for the discomfort and inconvenience. We’re definitely disappointed in our experience.
2/5
Cam
01/03/2018
Tired
Tired, bedraggled, devoid of any charm. A cloak of stagnant depression enveloped us until the moment we left.
5/5
Excellent
Rochard
12/19/2017
We had a great stay. The hotel employees were especially wonderful, very helpful and friendly.
5/5
Excellent
Verified traveler
12/19/2017
Great staff and atmosphere. I enjoyed the stayed!!
4/5
Good
Laura
12/18/2017
Great for Coconut Grove
We had a really good stay. I subtracted from the rating because the Internet was not free, and that just made it feel cheap. That is understabable for a motel, or low end hotel or motel, but not for a hotel claiming a higher caliber. I travel a lot and Internet is usually included and guests are given an access code upon arrival.
3/5
A
12/15/2017
Good for Coconut Grove area
Was good enough for my stay in Coconut Grove but definitely not the same standard as other Ritz-Carlton hotels.
Food and beverage were very much a let down, while still pricey. I had a Bellini at the bar and it was sad to see they use a Bellini flavor mix instead of real peach purée.
5/5
Excellent
Lou
11/06/2017
Fantastic
Amazing hotel. Staff super friendly and would accommodate any request. Room very very comfortable. Use of steam and sauna. Pool area very clean and not very busy when we were there end of Oct. Hotel is located in a quieter area just south of the hustle and bustle of Miami. Coconut Grove itself is a lovely area to walk around and there are many great local restaurants which deserve a visit, all in walking distance of the hotel. My only criticism is that overnight valet parking is expensive, especially when you are staying several nights. Otherwise no complaints and will definitely go back.
5/5
Excellent
Verified traveler
10/19/2017
The pool needs more cleaning and the mattress is a bit soft (for my personal liking) but otherwise great stay. Giovanni (sp?) went the extra mile to make us feel special and provided very personal service. That made the biggest difference.
5/5
Excellent
Roberta
09/07/2017
Meticulous hotel milieu
It was very enjoyable staying at the hotel, and I just didn't know there would not be dinner in the dining room, The food was good, and the service was gracious. Good luck with the hurricane!
3/5
Howard
09/05/2017
The wrong Ritz
The Ritz in Coconut Grove is situated in a construction zone, with no decent views from the best rooms and a lot of noise! The staff was very accommodating in cancelling the rest of our stay, as we checked out the next day and went to the Ritz in Key Biscayne, which was everything we were looking for!
2/5
Amy
08/18/2017
The room was in a end until next to the Ac untis and broiler
5/5
Excellent
Verified traveler
08/17/2017
Great experiance
Hotel staff were the best took care of everything wonderful I
Highly recommend
4/5
Good
Verified traveler
08/13/2017
Lovely staff and nice amenities.
Hotel has really friendly and helpful staff which makes your stay better
Room lovely and hotel clean
Breakfast was expensive and slow - only downside but plenty of nice restaurants around
Pool nice and pool staff friendly and attentive
5/5
Excellent
Laurie
08/03/2017
Wonderful
Great stay. Everyone was polite and helpful. Very clean. Enjoyed the breakfast very much.
5/5
Excellent
Denise
08/01/2017
Won't Regret it Guaranteed
This was by far the nicest hotel I have ever stayed at and I have stayed at a good amount of nice hotels. Awesome customer service, reviews speak for themselves.
3/5
Verified traveler
08/01/2017
Housekeeping is understaffed and not supervised. Stained furniture and carpetting. No vacuuming. Room not attended to before 5pm unless you complain.
5/5
Excellent
Verified traveler
07/25/2017
Every body helpfull and plaisant.
Good location..
You fell very welcome immediately.They take care of every thing,and recognize you.
Make you filing going home,and part of the family.
It,been 30 years j go to Miami( coconote grove area...it,s my hotel now!!)
5/5
Excellent
Andy
07/05/2017
Service like Never Before
The best thing about the Ritz is the customer service. From learning your name the minute you walk in to the personal maid service the customer focus is second to none. The staff are super attentive. If I was being critical the building was slightly tired and needed a good revamp but the facilities - the restaurants, the pool etc were fantastic but the staff well the truly make it.
4/5
Good
Verified traveler
06/23/2017
Comfortable hotel conveniently located
Hotel is in very good conditions and very clean, conveniently located in Coconut Grove, at walking distance from restaurants, shops, cinema. Rooms are very comfortable and quiet. The gym is small but relatively well equipped, in particular cardio machines are very good. Swimming pool area is nice. Restaurant is only a la carte, which is a terrible waste of time in the morning when you are not on vacation: I think they should offer "buffet" for breakfast. There is a lobby bar, not large but OK. In general not many public areas or things to do in the hotel, but then you have many things around so that's not a problem. Valet parking at 38 usd is a bit expensive. Dinner Key Marina is just a couple of blocks away and offers tours and excursions.
5/5
Excellent
diones
05/02/2017
Great service, excellent facilities and ambience!
4/5
Good
ed
03/21/2017
nice bar menu, breakfast menu and spa. lacks club lounge, outdoor Jacuzzi. staff was friendly and excellent
5/5
Excellent
tara
01/18/2017
convenient and comfortable
had an excellent stay at this hotel. bed and linens so excellent, very quiet there's no hallway noise. spacious, luxury bathroom with marble. nice balcony for lounging. doormen super alert and attentive. pretty pool, good location. in all a great experience. I've stayed at them all and this is the best of any hotel in Coconut Grove
4/5
Good
Shaze
10/26/2016
Luxury Hotel for unique people.
It was such a great hotel unless the noise,you can hear every single world in the next room and outside in the balcony!!
All the staff in the hotel were AMAZING !
4/5
Good
David
10/23/2016
Over priced for amenities
Average service and accommodations for the price! Nice hotel but don't order room service. Took too long and forgot items ordered and had too wait long time and ruined the meal.
5/5
Excellent
Verified traveler
09/07/2016
Nice luxury hotel in a great location
This was one of the best hotels that I have had the pleasure of staying in. Definitely worth another stay in the future.
4/5
Good
Verified traveler
09/01/2016
Comfort and quality in Coconut Grove.
Excellent hotel. Coconut Grove restaurants within walking distance. Downtown Coral Gables, Univ. of Miami - short drive. The staff were friendly and helpful.
5/5
Excellent
Aref
08/26/2016
True 5 Star Experience
The suite was spacious, clean, and very comfortable. The staff were very professional and friendly. It was a wonderful experience.
5/5
Excellent
Dennis
07/31/2016
All the staff are extremely courteous and attentive.
3/5
Bill
07/06/2016
Coconut Grove and Marina Hotel
First time at the Coconut Grove Ritz and I was very disappointed by the condition of the rooms and their cleanliness. We switched rooms to see if we could get better but it did not happen! Still shoes from previous guest under the bed to just basically cleanliness and disrepair of almost everything. The bed really was a disappointment and difficult to sleep on. The very impressive lobby of the hotel makes you feel of a time past of extreme luxury but all is lost once you get into the elevator to the room. Was shocked that the entrance was so nicely kept but walking to the Grove around the building it is obvious that the front and back of hotel are totally different. The back had garbage in the bushes and just lack of care as seen in front of building.
The bright star of this Ritz that would make you come back is the people working the desk and front door are exceptionally friendly and helpful.
5/5
Excellent
Henderson
06/07/2016
Perfect getaway for one
Hotel was a great oasis for relaxation. Rooms are perfect for the solo traveler who's looking for a nice cozy place to stay. On the down side, construction was going on across the street so that restrict my early morning coffee breaks on the balcony.
5/5
Excellent
Damon
06/06/2016
Best Staff Ever!
In all my years of travel, the Ritz Coconut Grove by far has the friendliest and most professional hotel staff I have ever encountered. They completely went out of their way to focus on the small details, which made our weekend anniversary getaway memorable, enjoyable and extremely relaxing.
3/5
Verified traveler
04/17/2016
Not woth the price.
Is well located but the rooms seem to be a bit old. Showers are small and the hole thing looks like Luis IV room.
Dont get me wrong, its not bad quality, its simply outdated and quite old.
Im used to more spce and less carpet for the price...