Staff excellent very clean safe great breakfast
The facility could use an update.
Location was convenient and quiet.
Una atención excelente por parte de las personas de recepción.
El. Desayuno es bueno, variado
The shower had a poor water flow. Took much longer to wash my hair. One of the bed mattresses was old, soft, & uncomfortable.
The buffet breakfast was excellent. Staff was very helpful, polite, & friendly.
great location, convenient to major highways, free breakfast, friendly and helpful staff
Outside road noise was terrible. We thought the window was open initially. Asked the staff for a room change and they only offerred adjoining rooms.
We had a great stay! We will be back!
The breakfast was great, not the standard bagels.
Staff was so nice and constantly cleaning. Older hotel, could use an update especially carpet.
Great stay, no complaints, excellent breakfast
Hotel was ok I felt with the name Hilton it would have been outstanding hotel but it was not.
I recommend the stay
It’s was a nice hotel clean safe we stay here for 3 days and I can recommend.
I loved it! Very comfortable and very affordable for all the good that they offer!
Do not recommend
Getting off the elevator the hallway, smell musty . The room smelled like urine the and mid shower the water turned off
Clean, modern, amenities, staff and complimentary breakfast were all outstanding
Solid place to stay in Fort Myers
Staff was friendly and rooms were clean and comfortable. The pool was clean and well-maintained.
Beautiful place to stay, close to downtown
Dirty carpets on the rooms and the rooms are not cleaned properly
Very polite and helpful staff.
Not close to restaurants.
Will stay there again!!
Hyatt Place in Fort Myers was clean, comfortable, and secure. The staff was friendly and helpful. Our stay at Hyatt Place was affordable too!
Very nice room and helpful staff.
The staff was great. It was clean and quiet!
The room was pretty clean, but the pillows had a bad smell. Also no lotion or face soap was in the room. The front desk did take care of it. All the staff was exceptionally helpful.
It was ok, it had good and bad! Good room setup, tv swivels from living room to bedroom area in the suite. It had really good breakfast, and because we used Hotels.com to get our room, we received 2 free waters daily. Bad things, No Microwave in the room, they sold snacks down stairs, the cupcakes were the same ones all week. They didn’t come in and clean the room properly, they only fixed the bed. It was just okay, not a Wow!!!
Excellent place to stay.
Staff was very friemdly and welcoming. Room was comfortable with a sitting area. Breakfast was excellent. We would stay there again when visitingg Ft. Myers.
Close to airport
The physical property and location were fine.
We were charged 75 dollars for pet fee for a property advertising as "pet friendly" without prior notice. Usual fees are 25 dollars for pets.
We were told the breakfast is over at 9 oclock although it was Labor day and on weekends the breakfast is until 10 AM. The manager does not consider Kabor Day a long weekend. Lots of folks complaining.
Customer service was excellent. Easy check in and check out.
Easy to get to from highway. Large rooms
Staff was nice, helpful and friendly.
My room was to close to the highway which kept me up for awhile
I paid extra for a double bed due to being with a MALE coworkers. I brought it up at check in. It was confirmed by the clerk. I got a king, went back down to be told the hotel was out of doubles. I am extremely upset. This goes against my morals to share a bed with a man while unmarried. Not happy. Want money back or another room credit. I will not be staying at this hotel again
Hyatt place is the best
Mia, erin, Dianne and all the rest of the front desk staff, are absolutely wonderful, they go above and beyond to make sure that you have a wonderful stay. The hotel house keepers are absolutely wonderful and so helpful, they, will literally stop what there doing to help you out.
Great service and I loved the breakfast
There were no restaurants in the area
Very nice hotel in North Ft Myers. Good space in room, nice shower, and seemed updated. Full breakfast and laundry facilities.
Staff are warm
There needs to be more drawers in the room to store clothes and personal items. Closet was super small. Didnt like that every morning we had to put in a request for the room to be cleaned. It used to be standard practice to clean every occupied room every day of their stay.
Was relaxing and quiet
Excellent , love the size and layout of the room, very convenient. Pleasant and friendly staff.
Staff was, other than 1 or 2, very friendly and accommodating--very nice. Lady who checked us in, and those who checked us out, were great 😊
Building in general a little beat up, but common areas (gym)&rooms were clean.
Area was very inconvenient, out of the way, not much around it for a quick grocery or food run or any activities.
Not sure if area, or clientele, or what-but after dark, we felt a bit unsafe being outside at all, even getting out of our own car or Uber and walking right into hotel. Lighting is adequate-it was more about the people standing near building, every night (not people hanging out within the small seating area, but people standing, every night for our 4-night stay, a little further from entrance but still on sidewalk, watching people go in and come out--it was disconcerting).
Lack of coffee past 9 am, breakfast being so early-horrible new trend--that's very early for vacation area hotel, and not offering coffee after 9 -even til just 10 or 11-is just a cheap shot
Didn't understand the $15/day charge. Charge me when I put it on my room or use it--that was so ridiculous, especially for this level of hotel & bad location.
Amazing Staff. The kids at the reception desk were amazing so sweet and kind. Gave the kids free candy and treated me and my family with respect. The hotel was very clean all around and our room was really nice. Recommended to anyone who needs a hotel to stay at.
The shower was clothed and the glass door was out of the rail and broke on one side
As expected! Thank you
Friendly, attentive staff, clean rooms, fresh linen and comfortable beds. Great experience
Poor Air Conditioning. Limited restaurant.
Would not say again at that property
No internet for 5 days. The room wasn’t clean. There was grease on the couch and Cheeto dust on the tv remote. We asked for a new room (you know a clean one with internet) and of course didn’t get it. There is one ice machine on a busy floor. Two slow elevators. Terrible experience all around.
the body wash smells horrible
Never ever stay here. I can’t believe HYATT has there name on this place. Gross dirty and gross
Clean comfortable room. A/C works great. Shower water pressure was excellent. Really nice breakfast & snack options. Easy parking. Comfortable bed & pillows
Super nice and clean rooms
Wasn’t happy about cleaning staff knocking at 7:30 in the morning but overall great experience and will be coming back again
Everything was great. The door at the end to come out the slamming was loud.
The pool area needs new lounge chairs. They are falling apart. Also need some umbrellas out by the pool area also.
The hotel good selection is not the best at the bar. Breakfast was very good.
Elevator was pretty dirty, buttons had a lot of dirt build up. And there was pen and ink stains all over the floor in our room.
The hotel looked nice enough in common areas. The room we had was kind of gross. The carpet was clearly very dirty and when wiped with a towel, visible dirt came off. The couch was torn and the ottoman had scratch/chew marks.
Everything was good
I liked the location, it had a old smell and the first room I had the toilet had a water issue. I could not sleep because the toilet water was running all night. My hubby went down to talk with front office staff and he was great he moved us to another room. I go to put my med's in the fridge and it fell out on my foot. Only to find out it was not working, once again talked with front office staff. And he reported it to manager also let her know that we would like to speak with her. Oh by the way she was the assisted manager. She and I had a talk and she said to me regarding our discomfort. She would contact the general manager and wait to see what he would suggest to compensate us for our discomfort. Well I don't know if he contacted her are not because she did't keep her word, what was she told me. As soon as he contacts her she would come and see me. It never happen until now I have not heard anything from the Assisted manager nor the General Manager. Therefore I would not encourage anyone to trust Hyatt Park Ft Myers at the Forum.
Great property, awesome amenities and very spacious and lovely rooms. I will certainly be back
Great place to stay nice and clean and friendly customer service
Easy check in process and front desk was nice
Room clean and the breakfast have a lot of different option to choose from. It is going to be my hotel whenever I am in fort Myers . Staff is awesome
Safe.. Quite..Peaceful location…
Hotel OK not up to par with other Hyatt Places
Hotel rooms did not seem up to standard of other Hyatt Places we have stayed. The second morNing we were there the light above our vanity sink was not working- took 3 days to get it fixed.
Very worn and tired looking. Towels were thin and small( bath size). One time we were brought a dirty towel. Carpet seemed worn and dirty. Shower powder was great tho! No microwave in room was disappointing.
Excelente atención y muy buenas las instalaciones, el desayuno espectacular
The room and bed were very comfortable and quiet. Breakfast was good, housekeeping staff were very nice as well as front desk. It was very pleasant. The only negative I have is that the carpeting in the hallway was stained and could’ve been kept cleaner.
AC could have been cooler
I liked the area. Quiet and safe. Easy to get to the Mystery Dinner Train.
Very nice room. Extremely comfortable bed.
What I did not like is carpet need some cleaning. Too many stains.
The staff was great especially the young girl I forgot her name. She was so nice and helpful
It was quiet, room was excellent
Clean, hospitable, Amazing breakfast with varieties.
Everything was good
Everything was okay, I like that the hotel is in close proximity to the highway.
I didn't like the lady that greeted us when we got there. She was extremely rude. I came down stairs after seeing the room and she looked at me waived her hand in the air and said what, like really that is how you talk to me?! I told her the room was not what I booked and she proceeded to tell me there was nothing else available and that is what I booked. When checking out the same rude lady was there and I asked her where do I put my room cards and she said throw them in the basket. Sorry I interupted her smoke break and her phone call! Never again would I stay there because of the way she treated us.
I feel it should be a much better rating. Huge room and such a nice staff. So nice and we felt welcomed.
Nice place to stay
Great facility and breakfast, we scheduled last moment and still got a good room rate
I already told the front desk. Ironing board was broke. I used it Sat morning.
I loved everything about the property and the staff was just so helpful and knowledgeable and just all around A great experience but I didn't like well I was late going downstairs to get breakfast so what I didn't like is that I slept in LOL but other than that but they were still helpful they made me a plate from the back kitchen and I love that hotel.
Mixed up our reservation with someone else's. Overcharged me for my visit 3 nights instead of 2. No umbrellas at the pool. Very hot and no shade. Housekeeping never came in to check our beds or leave any clean towels but did beat on our room door while we were sleeping Sunday morning very early. We booked Friday & Saturday night stay and only so Sunday was our morning to leave. They could have at least waited to check out before bothering us since they never checked on us Friday or Saturday... Very Disappointed..
Rooms are very nice, Bed is very comfortable, shower is great!! Definitely would stay with this brand again!!
Great place to stay. The 7-Eleven nearby is a bit sketchy so I’d go somewhere for gas.
Friendly staff clean and good breakfast for a good price
Rooms have real good a/c. And hot hot showers compared to a lot of other places that dont ...and breakfast was great
Bedspread has a weird stain on it😬
Breakfast options were fair. Fruit was good but hot options were dried out and cold. The only bakery item was plain cake donut holes. Breakfast time should have lasted until 9:30 for those of us on vacation. Tables were not wiped up very quickly. Property is advertised as having a restaurant but is was not open due to the "fryer" needing replacement.This was disappointing. There were frozen pizzas available which we found out about on our last night and when we ordered two they never came. This could be a great place but those things knocked down our rating.