5/5
Excellent
Marcy
11/11/2024
Beautiful room with nice amenities. Staff very friendly. We enjoyed the first floor bar for drinks and the rooftop restaurant for dinner.
5/5
Excellent
Stephen
11/07/2024
Lovely classic hotel
5/5
Excellent
Luke
11/07/2024
Wonderful hotel and service was top notch!
5/5
Excellent
Theresa
11/03/2024
Always love staying here
5/5
Excellent
Vikram
10/27/2024
The fireplace suite was well appointed but a little bit of a stink. Perhaps related to the fireplace? Well appointed hotel in an excellent spot.
2/5
David
10/16/2024
The hotel is impeccable and gorgeous. Checkin was difficult because they messed up my reservation, which took half an hour to straighten out, but when they did, they upgraded us to a one bedroom corner park view suite that goes for $2,300. It was amazing. We ate dinner at Contessa which has a great vibe and food. Service overall - everyone we talked to - was superb, even when they messed up the reservation. They were kind and apologetic. The only place where it was lacking was in the street bar where I had to get up and ask for a waiter then ask where our pot of tea was ($13 for a pot of mint tea!), then get up again to ask for the check. But overall this hotel does it right.
5/5
Excellent
Ilde Manuel
10/10/2024
Excellent service! Beautiful and charming hotel. The hotel was at the perfect location and walking distance to all the shops, parks and restaurants. The staff were so welcoming! We also loved the hotel/ bar downstairs. Food and drinks were excellent. We were so sad to have to leave early due to the hurricane and management was so helpful in helping us resolve this. Highly recommend and will definitely be back!
5/5
Excellent
Suela
10/07/2024
We had a fantastic stay at The Newbury Boston hotel . The staff were incredibly welcoming and attentive. The rooms were spotless, spacious, and had all the amenities we needed for a comfortable stay. Elegance met comfort in a perfect harmony at this hotel. The location was perfect, close to wonderful shopping and the beautiful park.Overall, a wonderful experience—we are for sure coming back!
5/5
Excellent
Mollie
10/07/2024
The Newbury is a beautiful hotel with a staff that makes you feel welcomed and pampered! We were helped at every turn with anything we needed. They were friendly, easy to talk to and gave great recommendations. We had three very special days at this place. We thank each one who had a part. David, one of the concierges, Chad, who served us as a bell hop (is that still the right term? were so kind. There were more but their names have left me. God Bless each and every one!
5/5
Excellent
Anna
09/14/2024
Very clean. Great location. Friendly staff. Bar on the first floor could have a better menu, we weren’t impressed with food choices for lunch. Beautiful restaurant upstairs, however food was average… octopus served on the pillow of bell peppers and a ton of oil… not good.
5/5
Excellent
Dorothy
09/13/2024
Love the Newbury! Beautiful hotel, excellent location and excellent service!
5/5
Excellent
Mary
09/09/2024
It’s the best!!!
5/5
Excellent
Stephanie
09/05/2024
Beautiful hotel and the service is top notch. Great location.
5/5
Excellent
Silviya
08/31/2024
Stunning hotel! Absolutely incredible location at the foot of Boston Common 😍
5/5
Excellent
Mary
08/28/2024
Perfect location, beautiful rooms, amazing staff. We will return soon!
5/5
Excellent
Alexandria
08/17/2024
By far the nicest place we have stayed in Boston! All the staff was amazing and beyond friendly!
5/5
Excellent
Buffy
08/15/2024
Enjoyed everything about this property
5/5
Excellent
Evelyn
08/13/2024
It's a beautiful location, clean rooms, comfortable beds. Amazing location on Newbury and near public gardens and T options. Very walkable from anywhere in Boston. Couldn't get room upgrade only because they only had rooms with one king bed and I needed two queens, so that's why we didn't get that VIP perk. They did discount our most expensive meal with VIP perk which is an incredible perk given one of the best restaurants in Boston is located in the hotel - Contessa. Books sooo far in advance so make sure you reserve. Would stay here again
5/5
Excellent
Jason
08/11/2024
Service of the entire staff was exceptional!!!
3/5
Marjon
07/25/2024
Not worth the price!
5/5
Excellent
Forrest
07/21/2024
Stay here
**Review of The Newbury Boston**
I recently had the pleasure of staying at The Newbury Boston, and it was a delightful experience from start to finish. The hotel exudes a perfect blend of elegance and warmth that made me feel right at home.
First and foremost, the cleanliness of the hotel was impeccable. Every corner of the property, from the lobby to the rooms, was spotless, showing the staff's dedication to maintaining a pristine environment.
The bellman service was outstanding. The bellmen were not only efficient but also incredibly friendly and helpful. They greeted me with warm smiles and promptly assisted with my luggage, making the check-in process smooth and stress-free.
The maid service was top-notch as well. My room was meticulously cleaned every day, with fresh linens, neatly arranged toiletries, and a tidy room each time I returned. The attention to detail was impressive.
In-room service was equally fantastic. The food arrived promptly, was delicious, and beautifully presented. The menu offered a great variety of options, catering to different tastes and preferences.
While the front desk service was generally good, it was a bit mixed. The tall front desk staff member who spoke Spanish to me was very nice and accommodating, which was a pleasant surprise. However, some of the other front desk staff could benefit from a bit more smiling and warmth in their interactions.
Despite this minor hiccup, my stay at The Newbury Boston was wonderful.
5/5
Excellent
Claudia
07/20/2024
Lovely space in a very walkable part of town. The valet and doormen are amazing and the check in process was a breeze.
5/5
Excellent
Luke
07/20/2024
Wonderful hotel!
4/5
Good
Antonio
07/16/2024
Staff was not the best trained, they were courteous but not friendly and it was difficult to get a smile from some of them.
Location is the best, restaurants very good.
Attention to detail maybe a little bit less than expected for this class of hotel.
The lobby felt empty and almost every time I entered it was empty. It was difficult to find the concierge every time I need him/her. There was no one at the door on Newbury street most of the time.
TV screen in the room probably the worst I've had in many years. It is hard to operate due to the remote control which is definitely the worst I have ever operated. some channels lacked the option of HD and looked terrible.
It took me 4 tries to reach someone at guest services at 10:45 pm.
Room service took 50 minutes to deliver a hamburger.
Overall is a great location, a great building, well kept, but it needs work on the hospitality details.
5/5
Excellent
Paul
07/14/2024
Really great place for Boston.
3/5
Bridget
07/12/2024
Fingerprints all over tvs cables hanging from Tv ……. Just not as good as it used to be.
5/5
Excellent
Verified traveler
07/05/2024
Family trip
We had a wonderful stay over the 4th of July. The service was impeccable, and the room was delightful. The concierge managed to secure same-day reservations for us at Contessa. We will definitely be back again.
5/5
Excellent
Maryam
06/28/2024
Great location. Nice rooms
5/5
Excellent
William
06/26/2024
An oasis of charm and sophistication.
5/5
Excellent
maria
06/25/2024
X
4/5
Good
Verified traveler
06/23/2024
Refreshed rooms and great location but the views from the room of the Common were the best part. They did a good job bringing life back into the hotel since the Taj. Downside was that our room smelled like smoke so we kept the window open most of the time which seems like something they should have addressed prior to assigning the room to someone. Everyone we interacted with was pleasant but the service was subpar for the price point (Raffles makes the Newbury feel like you’re staying at a Holiday Inn). Overall, it was a fine stay. If you’re dying for a spectacular view of Boston or need to be on the Common this is the spot. Otherwise, you can find nicer all around hotels for a better value in Boston.
5/5
Excellent
Jonathan
06/16/2024
Have tried several Boston hotels over the years but after staying at the Newbury, it will be the only place I stay in Boston from now on.
5/5
Excellent
elaine
06/10/2024
we loved the updated lounge area and the Contessa rooftop restaurant is not to be missed
5/5
Excellent
Helen
06/10/2024
Lovely upscale property
3/5
Christopher
06/08/2024
Property is always stunning. It’s always been a favorite of mine. On this trip, the service at front desk was very poor, long lines and miscommunication with my reservation with a family member. Should never happen when we happy to pay big $ for this hotel. They embarrassed my sister for no reason. I’ll think twice next time I’m in Boston.
5/5
Excellent
Lisa
06/04/2024
The hotel staff were extremely helpful and friendly and the hotel was immaculate.
5/5
Excellent
Angela
05/26/2024
Everything was perfect!
5/5
Excellent
Diane D
05/13/2024
Loved location service exceptional restaurants were amazing
5/5
Excellent
william
05/13/2024
Amazing service,best location in Boston
5/5
Excellent
Cristina
05/07/2024
Wonderful
Wonderful stay - thank you!
5/5
Excellent
Leslie
04/29/2024
Service was outstanding.
5/5
Excellent
Jeff and Rebecca
04/22/2024
The location of this hotel cannot be beat. Love the views of the park and the shopping on Newbury Street. Service is excellent. The restaurant, Contessa, on the roof is also excellent.
5/5
Excellent
Amberin Z
04/20/2024
Service was excellent in the cafe downstairs, checkin, room service etc. LOVED the decor, classy and peaceful. We live in the area and came here for a change of scene for a night and were so pleasantly surprised. Worth the price and one night felt like a vacation for us! For out of towners, you won’t be disappointed and of course everythin is right outside your doorstep!
5/5
Excellent
Carol
04/18/2024
Huge room, very comfortable beds, terrific staff, and the Library is a gem
5/5
Excellent
Tiffany
04/17/2024
My husband & I stayed for the 2024 Boston Marathon. It was conveniently located near all marathon events & walking distance to the busses race day morning. The customer service was excellent. The only downside was that there was no bath tub.
5/5
Excellent
Jennifer
04/16/2024
Rooms were beautiful and large
5/5
Excellent
Andrea
04/16/2024
Everyone for the most part was extremely friendly and nice. We were there so that my husband could run in the Marathon. I did not know the city and was alone. My friend who lives in Boston came to meet me at the hotel and show me around and stay with me so I was not alone. We were sitting in the lobby and a man from the hotel judged him and asked if we were guests and would have to leave, My friend was insulted. I told the man that I was a guest for 2 nights and my husband was running and my friend came to meet me to show me around and stay with me so that i was not alone. He said ok but you cant loiter. Wow!!!! Everyone was so nice up to that point and my husband had paid a lot for 2 nights. My friend said that was totally unnecessary to speak like that to us. I said lets just go and walk around . Lesson never judged people how they look. My friend has had some hard times but he is kind and a generous soul. He even treated me to lunch. That was the only issue that I felt was not too cool.
5/5
Excellent
Adrian
04/16/2024
Amazing hotel, excellent service!
The hotel is very comfortable and clean. Perfect location to enjoy Boston and the service is excellent!
5/5
Excellent
Maylee
04/16/2024
Excellent!
5/5
Excellent
Chitra
04/14/2024
Staff and service were excellent
5/5
Excellent
Walid
04/10/2024
Great, attentive service, particularly at front desk, housekeeping and valet. Very comfortable, clean, uncluttered room. Wonderful location.
5/5
Excellent
Deborah
04/06/2024
Great location, centrally located - friendly, knowledgeable staff, two great venues for eating and socializing within the hotel, cleaning and maid service twice a day, a great feeling of home away from home.
5/5
Excellent
Sabina
03/26/2024
Beautiful and comfortable. The kindest staff.
5/5
Excellent
James
03/18/2024
Staff excellent
5/5
Excellent
Deborah
03/09/2024
The hotel uses a fragrance that is distributed through the ventilation system. If you're someone who is sensitive to odors, it may be off-putting. The staff was extremely courteous and helpful. They surprised us with a petit birthday cake for my husband. Lovely stay.
5/5
Excellent
Eve
03/01/2024
Beautiful, clean accommodations. Edgar at check in and concierge Jean-Paul were very friendly and helpful!
5/5
Excellent
Tracy
02/25/2024
Fantastic hotel in a perfect location
An outstanding hotel! Great design, totally updated, clean, well run, and beautifully appointed. Friendly, proactive, and professional staff in an ideal location. We will definitely be back.
5/5
Excellent
Jennifer
02/08/2024
Absolutely gorgeous hotel and facility. Room was beautiful and the staff was amazing.Great view of the park and awesome amenities. Only downside was the very loud heating/cooling system in the room. Wish that was quieter and less noticeable. Otherwise a wonderful stay!
5/5
Excellent
Melanie
02/08/2024
The Newbury Boston is simply magnificent, from the moment you arrive to the moment you check out!
2/5
Zeynep
01/09/2024
I did not like nor appreciate the arrogant demeanor at check in or concierge. That is a poor approach to creating exclusivity.
5/5
Excellent
Aaron
12/16/2023
Excellent service, onsite dining and atmosphere
4/5
Good
carol
12/12/2023
Don’t have a room on floors 1-4 on weekends.
Band noise vibration up to rooms.
5/5
Excellent
Joseph
12/12/2023
Excellent stay, beautiful everything, Street Bar especially delicious👌
1/5
Verified traveler
12/10/2023
Room was not ready by 3pm check in time.
5/5
Excellent
Amanda
12/04/2023
Beautiful hotel, great location!
Wonderful hotel in the best location! We loved our stay so much. We loved our room and the view of the park (though the park was under construction which was a bummer). We especially loved the private lounge just for hotel guests. It was a great place to work, hang and have coffee or a drink.
5/5
Excellent
Gustavo
11/21/2023
Excellent
4/5
Good
Timothy
11/19/2023
Room service coffee cup had lipstick on it.
4/5
Good
Christian
11/14/2023
We had to Wait almost 2 hrs after the 3pm check in time to get a room . That was very inconvenient and disappointing.. the rooms and staff were very nice and no other complaints at all ..
5/5
Excellent
Peter
11/06/2023
Great service and lunch with a view
Thanks to Anna's excellent customer service skills at the front desk, we had a wonderful stay combining work with seeing family. Enjoyed location, great bathtub and very comfortable bed. Be sure to have a long lunch at the rooftop Contessa Restaurant
3/5
Verified traveler
11/05/2023
Not First Class
bed was very uncomfortabl. On 2nd night of stay band plying downstairs from 8 to 11 pm nonstop!!!
5/5
Excellent
Lori
11/02/2023
Welcoming and Luxurious. Great location in Back Bay. Walkable to good restaurant options. From the valet to check in to bar tender at the street bar, everyone was happy to see you.
Only wish is that they kept a few tables open at Contessa for hotel guests. I’ve stayed twice and enjoyed both .
2/5
Melanie
10/23/2023
The hotel is well located and beautiful but there was a problem with our room the first night. However, the hotel was eager to make it right. They went out of their way to make our stay pleasant and enjoyable !
5/5
Excellent
Luiz
10/19/2023
Amazing
5/5
Excellent
Luiz
10/18/2023
Just the best place in Boston to stay
5/5
Excellent
Dorothy
10/10/2023
Amazing stay! Beautiful and location, service was impeccable!
5/5
Excellent
Bobby
10/08/2023
Great would definitely recommend
5/5
Excellent
Elizabth
10/06/2023
excellent location and setting, very friendly and helpful staff.
5/5
Excellent
Elizabth
10/05/2023
world class excellence.
1/5
Patrick
09/28/2023
Rude staff. Disorganized. Didn't offer any of the VIP perks.
5/5
Excellent
Michael David
09/18/2023
First class in every aspect!
5/5
Excellent
george
08/30/2023
Excellent
5/5
Excellent
Allison
08/29/2023
Amazing property! Great location
3/5
Jasen
08/29/2023
Pretty visible wear on furnishings and didn’t fee luxurious.
5/5
Excellent
Ekaterina
08/11/2023
Absolutely wonderful hotel! Location is the best! Rooms are large and well appointed. This review wouldn’t be complete without mention of the doorman staff. Their amazing attitudes and friendly attitudes were a treat! Definitely put on my fav list)
5/5
Excellent
Jeffrey
08/05/2023
Lovely rooms, excellent location friendly staff.
5/5
Excellent
stewart
08/05/2023
The Newberry has it ALL
The Newberry was beyond my expectations. It was in the best location. My check in was quick and perfect. Everyone is so nice and helpful. We ate at the hotel and visited the Street Bar. Both excellent. The room was great too. I love all the decor. I will be back soon and will never stay anywhere else in Boston.
2/5
Anthony
07/29/2023
Surprised at the lack of customer service and responsiveness. Was double charged and yet to be rectified. Room was not made by 6pm.. very strange for a hotel at this price range.
4/5
Good
jessica
07/24/2023
The checkin process was the only place this hotel fell down; for this price we should have a room ready at 3 pm as promised, not 6 when delivered. The front desk was nice about it and I don't blame them, but it should never have happened. Excuse was they were busy with lots of checkouts and housekeeping couldn't keep up. That's not unexpected. At the least we should have all been comped something like breakfast or given a percentage off our rooms, etc.
5/5
Excellent
Luiz
07/20/2023
Just great
5/5
Excellent
yuan
07/03/2023
First time staying at the Newbury. What a pleasant experience😊 starting from the warm welcome from the bellman to the front desk staff Mario. He was so informative and thoughtful. Definitely will return to stay here again 👍
3/5
Andrew
06/27/2023
There was poor communication to the desk clerk and we could not check in before 3pm. No one offered us water as we arrived and the desk clerks looked to busy to look up to greet us. They were rude and didn't even tell us we could wait in the lounge that had complimentary water.
5/5
Excellent
Elrod
06/21/2023
Great location. Upgraded us when they heard it was a honeymoon stay, great hospitality.
5/5
Excellent
Matthew
06/20/2023
Absolutely perfect place to stay in the heart of Boston. Fantastic accommodations and excellent customer first service. Will be where I tell all my friends and family to stay on their trips to the city - top notch!
5/5
Excellent
Marichelle
05/31/2023
This is a tasteful hotel in a perfect location. The staff is professional, friendly, and unpretentious. The beds are very comfortable, and the linens are high-end. Plenty of space in the rooms, though I’m not sure they’re worth almost $1000/night (for that price, I would expect a suite, a better view than ducts and air condition units, and a table with more than one chair - or at least a writing desk area). The room service come quickly, but was extremely overpriced ($23 for oatmeal with sliced bananas???). Did I like the hotel — yes. Would I stay here again — not for the price.
4/5
Good
Zahir
05/26/2023
Lovely hotel
Good hotel and well located
4/5
Good
Suzannah
05/25/2023
A couple of fixable glitches
Beautiful property, fabulous location, friendly staff. Check in is at 3, we arrived at 2 and our room was not ready. Killed some time, went back at 3:15- still not ready. Ready by 4pm. They were very apologetic, but offered nothing but that apology. No complimentary water in the room, but the most comfortable hotel bed ever! Breakfast in the restaurant. I ordered only a cappuccino, my husband ordered an egg plate. His came, mine didn't. I inquired and was told with an apology that it would be right out. Still not out. My husband is now done with his breakfast and I am waiting on a $9 cup of coffee! I cancelled it and asked for the check. They brought my coffee! I explained that I no longer wanted to sit and sip a cup of coffee since his breakfast is now a memory. They did offer it free and 'to go', which was very nice. Otherwise a lovely place to stay.
1/5
Joe
05/24/2023
Disappointed
I am very unhappy with this stay. The room smelled like unwashed kennel and was not as clean as it should have been for the caliber of room they advertise. I understand the importance of pet friendly but a luxury hotel should go above and beyond to make sure their property stays clean while accommodating the furry friends.
5/5
Excellent
Sara
05/17/2023
Perfect location in Boston as it's directly across from the Boston Commons and within walking distance to great restaurants and luxury shopping. The hotel also has a fantastic restaurant on the rooftop - The Contessa. I would definitely stay here again!
4/5
Good
Charles
05/14/2023
Great staff and a nice property. Wonderful location.
5/5
Excellent
Michele
05/13/2023
Very elegant hotel. Perfect location. Service excellent. Rooms very nice. Glad I chose here. If I go to Boston again, this is my top pick.