5/5
Excellent
Jeff and Rebecca
04/22/2024
The location of this hotel cannot be beat. Love the views of the park and the shopping on Newbury Street. Service is excellent. The restaurant, Contessa, on the roof is also excellent.
5/5
Excellent
Amberin Z
04/20/2024
Service was excellent in the cafe downstairs, checkin, room service etc. LOVED the decor, classy and peaceful. We live in the area and came here for a change of scene for a night and were so pleasantly surprised. Worth the price and one night felt like a vacation for us! For out of towners, you won’t be disappointed and of course everythin is right outside your doorstep!
5/5
Excellent
Carol
04/18/2024
Huge room, very comfortable beds, terrific staff, and the Library is a gem
5/5
Excellent
Tiffany
04/17/2024
My husband & I stayed for the 2024 Boston Marathon. It was conveniently located near all marathon events & walking distance to the busses race day morning. The customer service was excellent. The only downside was that there was no bath tub.
5/5
Excellent
Jennifer
04/16/2024
Rooms were beautiful and large
5/5
Excellent
Andrea
04/16/2024
Everyone for the most part was extremely friendly and nice. We were there so that my husband could run in the Marathon. I did not know the city and was alone. My friend who lives in Boston came to meet me at the hotel and show me around and stay with me so I was not alone. We were sitting in the lobby and a man from the hotel judged him and asked if we were guests and would have to leave, My friend was insulted. I told the man that I was a guest for 2 nights and my husband was running and my friend came to meet me to show me around and stay with me so that i was not alone. He said ok but you cant loiter. Wow!!!! Everyone was so nice up to that point and my husband had paid a lot for 2 nights. My friend said that was totally unnecessary to speak like that to us. I said lets just go and walk around . Lesson never judged people how they look. My friend has had some hard times but he is kind and a generous soul. He even treated me to lunch. That was the only issue that I felt was not too cool.
5/5
Excellent
Adrian
04/16/2024
Amazing hotel, excellent service!
The hotel is very comfortable and clean. Perfect location to enjoy Boston and the service is excellent!
5/5
Excellent
Maylee
04/16/2024
Excellent!
5/5
Excellent
Chitra
04/14/2024
Staff and service were excellent
5/5
Excellent
Walid
04/10/2024
Great, attentive service, particularly at front desk, housekeeping and valet. Very comfortable, clean, uncluttered room. Wonderful location.
5/5
Excellent
Deborah
04/06/2024
Great location, centrally located - friendly, knowledgeable staff, two great venues for eating and socializing within the hotel, cleaning and maid service twice a day, a great feeling of home away from home.
5/5
Excellent
Sabina
03/26/2024
Beautiful and comfortable. The kindest staff.
5/5
Excellent
James
03/18/2024
Staff excellent
5/5
Excellent
Deborah
03/09/2024
The hotel uses a fragrance that is distributed through the ventilation system. If you're someone who is sensitive to odors, it may be off-putting. The staff was extremely courteous and helpful. They surprised us with a petit birthday cake for my husband. Lovely stay.
5/5
Excellent
Eve
03/01/2024
Beautiful, clean accommodations. Edgar at check in and concierge Jean-Paul were very friendly and helpful!
5/5
Excellent
Tracy
02/25/2024
Fantastic hotel in a perfect location
An outstanding hotel! Great design, totally updated, clean, well run, and beautifully appointed. Friendly, proactive, and professional staff in an ideal location. We will definitely be back.
5/5
Excellent
Jennifer
02/08/2024
Absolutely gorgeous hotel and facility. Room was beautiful and the staff was amazing.Great view of the park and awesome amenities. Only downside was the very loud heating/cooling system in the room. Wish that was quieter and less noticeable. Otherwise a wonderful stay!
5/5
Excellent
Melanie
02/08/2024
The Newbury Boston is simply magnificent, from the moment you arrive to the moment you check out!
2/5
Zeynep
01/09/2024
I did not like nor appreciate the arrogant demeanor at check in or concierge. That is a poor approach to creating exclusivity.
5/5
Excellent
Aaron
12/16/2023
Excellent service, onsite dining and atmosphere
4/5
Good
carol
12/12/2023
Don’t have a room on floors 1-4 on weekends.
Band noise vibration up to rooms.
5/5
Excellent
Joseph
12/12/2023
Excellent stay, beautiful everything, Street Bar especially delicious👌
1/5
Verified traveler
12/10/2023
Room was not ready by 3pm check in time.
5/5
Excellent
Amanda
12/04/2023
Beautiful hotel, great location!
Wonderful hotel in the best location! We loved our stay so much. We loved our room and the view of the park (though the park was under construction which was a bummer). We especially loved the private lounge just for hotel guests. It was a great place to work, hang and have coffee or a drink.
5/5
Excellent
Gustavo
11/21/2023
Excellent
4/5
Good
Timothy
11/19/2023
Room service coffee cup had lipstick on it.
4/5
Good
Christian
11/14/2023
We had to Wait almost 2 hrs after the 3pm check in time to get a room . That was very inconvenient and disappointing.. the rooms and staff were very nice and no other complaints at all ..
5/5
Excellent
Peter
11/06/2023
Great service and lunch with a view
Thanks to Anna's excellent customer service skills at the front desk, we had a wonderful stay combining work with seeing family. Enjoyed location, great bathtub and very comfortable bed. Be sure to have a long lunch at the rooftop Contessa Restaurant
3/5
Verified traveler
11/05/2023
Not First Class
bed was very uncomfortabl. On 2nd night of stay band plying downstairs from 8 to 11 pm nonstop!!!
5/5
Excellent
Lori
11/02/2023
Welcoming and Luxurious. Great location in Back Bay. Walkable to good restaurant options. From the valet to check in to bar tender at the street bar, everyone was happy to see you.
Only wish is that they kept a few tables open at Contessa for hotel guests. I’ve stayed twice and enjoyed both .
2/5
Melanie
10/23/2023
The hotel is well located and beautiful but there was a problem with our room the first night. However, the hotel was eager to make it right. They went out of their way to make our stay pleasant and enjoyable !
5/5
Excellent
Luiz
10/19/2023
Amazing
5/5
Excellent
Luiz
10/18/2023
Just the best place in Boston to stay
5/5
Excellent
Dorothy
10/10/2023
Amazing stay! Beautiful and location, service was impeccable!
5/5
Excellent
Bobby
10/08/2023
Great would definitely recommend
5/5
Excellent
Elizabth
10/06/2023
excellent location and setting, very friendly and helpful staff.
5/5
Excellent
Elizabth
10/05/2023
world class excellence.
1/5
Patrick
09/28/2023
Rude staff. Disorganized. Didn't offer any of the VIP perks.
5/5
Excellent
Michael David
09/18/2023
First class in every aspect!
5/5
Excellent
george
08/30/2023
Excellent
5/5
Excellent
Allison
08/29/2023
Amazing property! Great location
3/5
Jasen
08/29/2023
Pretty visible wear on furnishings and didn’t fee luxurious.
5/5
Excellent
Ekaterina
08/11/2023
Absolutely wonderful hotel! Location is the best! Rooms are large and well appointed. This review wouldn’t be complete without mention of the doorman staff. Their amazing attitudes and friendly attitudes were a treat! Definitely put on my fav list)
5/5
Excellent
Jeffrey
08/05/2023
Lovely rooms, excellent location friendly staff.
5/5
Excellent
stewart
08/05/2023
The Newberry has it ALL
The Newberry was beyond my expectations. It was in the best location. My check in was quick and perfect. Everyone is so nice and helpful. We ate at the hotel and visited the Street Bar. Both excellent. The room was great too. I love all the decor. I will be back soon and will never stay anywhere else in Boston.
2/5
Anthony
07/29/2023
Surprised at the lack of customer service and responsiveness. Was double charged and yet to be rectified. Room was not made by 6pm.. very strange for a hotel at this price range.
4/5
Good
jessica
07/24/2023
The checkin process was the only place this hotel fell down; for this price we should have a room ready at 3 pm as promised, not 6 when delivered. The front desk was nice about it and I don't blame them, but it should never have happened. Excuse was they were busy with lots of checkouts and housekeeping couldn't keep up. That's not unexpected. At the least we should have all been comped something like breakfast or given a percentage off our rooms, etc.
5/5
Excellent
Luiz
07/20/2023
Just great
5/5
Excellent
yuan
07/03/2023
First time staying at the Newbury. What a pleasant experience😊 starting from the warm welcome from the bellman to the front desk staff Mario. He was so informative and thoughtful. Definitely will return to stay here again 👍
3/5
Andrew
06/27/2023
There was poor communication to the desk clerk and we could not check in before 3pm. No one offered us water as we arrived and the desk clerks looked to busy to look up to greet us. They were rude and didn't even tell us we could wait in the lounge that had complimentary water.
5/5
Excellent
Elrod
06/21/2023
Great location. Upgraded us when they heard it was a honeymoon stay, great hospitality.
5/5
Excellent
Matthew
06/20/2023
Absolutely perfect place to stay in the heart of Boston. Fantastic accommodations and excellent customer first service. Will be where I tell all my friends and family to stay on their trips to the city - top notch!
5/5
Excellent
Marichelle
05/31/2023
This is a tasteful hotel in a perfect location. The staff is professional, friendly, and unpretentious. The beds are very comfortable, and the linens are high-end. Plenty of space in the rooms, though I’m not sure they’re worth almost $1000/night (for that price, I would expect a suite, a better view than ducts and air condition units, and a table with more than one chair - or at least a writing desk area). The room service come quickly, but was extremely overpriced ($23 for oatmeal with sliced bananas???). Did I like the hotel — yes. Would I stay here again — not for the price.
4/5
Good
Zahir
05/26/2023
Lovely hotel
Good hotel and well located
4/5
Good
Suzannah
05/25/2023
A couple of fixable glitches
Beautiful property, fabulous location, friendly staff. Check in is at 3, we arrived at 2 and our room was not ready. Killed some time, went back at 3:15- still not ready. Ready by 4pm. They were very apologetic, but offered nothing but that apology. No complimentary water in the room, but the most comfortable hotel bed ever! Breakfast in the restaurant. I ordered only a cappuccino, my husband ordered an egg plate. His came, mine didn't. I inquired and was told with an apology that it would be right out. Still not out. My husband is now done with his breakfast and I am waiting on a $9 cup of coffee! I cancelled it and asked for the check. They brought my coffee! I explained that I no longer wanted to sit and sip a cup of coffee since his breakfast is now a memory. They did offer it free and 'to go', which was very nice. Otherwise a lovely place to stay.
1/5
Joe
05/24/2023
Disappointed
I am very unhappy with this stay. The room smelled like unwashed kennel and was not as clean as it should have been for the caliber of room they advertise. I understand the importance of pet friendly but a luxury hotel should go above and beyond to make sure their property stays clean while accommodating the furry friends.
5/5
Excellent
Sara
05/17/2023
Perfect location in Boston as it's directly across from the Boston Commons and within walking distance to great restaurants and luxury shopping. The hotel also has a fantastic restaurant on the rooftop - The Contessa. I would definitely stay here again!
4/5
Good
Charles
05/14/2023
Great staff and a nice property. Wonderful location.
5/5
Excellent
Michele
05/13/2023
Very elegant hotel. Perfect location. Service excellent. Rooms very nice. Glad I chose here. If I go to Boston again, this is my top pick.
5/5
Excellent
Jose
05/07/2023
Location and modern
5/5
Excellent
William
05/01/2023
Perfect stay in the perfect location!
Rooms were spacious and clean and surprisingly modern for a historic hotel. Loved every bit of it! Restaurant was great, staff was amazing, and the location just can't be beat. Will definitely be back!
5/5
Excellent
Elaine
04/22/2023
This is a great boutique hotel that was absolutely charming. But it was the service and friendliness that really stood out. It was truly above and beyond what you find in most hotels. I would highly recommend staying there.
5/5
Excellent
Luiz
04/17/2023
.
5/5
Excellent
Melanie
03/27/2023
Beautiful and clean
5/5
Excellent
Philip
03/20/2023
Absolutely amazing experience!!!! The staff is phenomenal!!!!!!
1/5
karin
03/08/2023
I stayed at the Newberry for six nights this month. I pre-paid on Expedia $3600 for one of my two rooms, However, despite numerous in person and telephone conversations with a Newbury, each time admitting that they made an accounting error and owe me money , they continue to charge my card as if I didn’t pre-pay for the room. Despite promising to reimburse me for charging me twice for the room, they still owe me approximately $3000 for failing to credit my room for my pre-payment. I’m tired of calling them and requesting that they fix their faulty the accounting. I spent at least 20 minutes at the front desk when I checked out letting them know that they had charged my credit card twice, and I’ve called them twice since then to request that they fix this. Each time they are extremely apologetic and promised that it will be fixed immediately. I checked out of the hotel 10 days ago and I still see the charges on my credit card. In addition, it takes over 30 minutes to get your car from valet. One day it took me exactly 1 hour and 15 minutes to wait for my car. Cute hotel and great location, but I spent $6000 at a hotel and received really bad service. I cannot recommend this hotel, others after my experience.
5/5
Excellent
Katrina
03/06/2023
The Staff were amazing, the hotel was quiet at night.
3/5
margaret
02/23/2023
Great location but the heat was not working and it was below zero out. The air handler in the room sounds like a plane landing and there is no way to turn it off. We called for the engineer several times and we’re told he was busy trying to fix the heat so we were hopeful. He did finally show up and we were told that our heat was working and that this was the highest setting and that the cold air blowing out of the handler was normal. We paid for a park view but had to keep the drapes closed the entire time because the windows are so old the draft was as if they were open . We went down for breakfast the next morning and the few people there were in their coats again no heat and u could see ur breath we ate in a hurry as to just check out and get in our warm car. No apologies or comps so I’m assuming this is how it is in the winter so think twice before booking during a cold snap. Otherwise cosmetic hotel makeover is beautiful and food was good.
5/5
Excellent
John
02/14/2023
The Newbury is a classic in the heart of Boston
A beautiful room overlooking the Boston Public Garden- wonderful details in spacious room- 5 Stars
5/5
Excellent
Mara
02/08/2023
Great
5/5
Excellent
Vanessa
01/30/2023
New favorite in Downtown Boston!
The service at The Newbury was truly impressive. The staff was unbelievably kind from the moment I arrived. The location is perfect, and Contessa and the Street Bar are fabulous. The in-room dining was the only thing that could use a little work. Can't wait to come back!
5/5
Excellent
Ryan
01/23/2023
Wonderful staff, beautiful hotel. Food in the downstairs bar was just okay.
5/5
Excellent
Brian
01/21/2023
Birthday Bash
The suite was spacious and comfortable but boringly beige. The lighting in the rooms left a lot to be desired. In the sitting room all the lights (overhead) are controlled off the same Lutron controller, meaning all are bright or dim - no subtilty. A couple of standard lamps would be a welcome addition. Service was excellent. Contessa was an excellent choice to celebrate a birthday with delicious food and great service.
5/5
Excellent
Kathleen
01/15/2023
The Newbury has the friendliest, most attentive staff, and the rooms and amenities are beautiful and clean. We had a great stay!