3/5
Lorenzo
02/12/2025
It was a cool stay fast check in no issues
3/5
Jo Ellen
01/27/2025
Nothing unique
1/5
HUY
11/21/2024
choose non-smoke room but the room smell with a lot of smoke
5/5
Excellent
Todd
11/16/2024
Thats the spot to be
5/5
Excellent
Shaun
11/09/2024
Rooms are very comfortable, it just feels easy to relax in the rooms setting.
4/5
Good
steven
11/03/2024
It was nice stay
2/5
RICHARD
10/19/2024
A bunch low life drunks living there it wasnt like other Red Roof inns we stayed at
1/5
Eulah
10/14/2024
Didn’t stay it was smelly and dirty
1/5
John
10/11/2024
Do not go here
Reaerved a king accessible room and was given a dou le in the 2nd floor. Notthw staffs fault.
5/5
Excellent
Ceasar
10/04/2024
Nice stay
4/5
Good
Diana
10/02/2024
great staff and clean rooms
5/5
Excellent
Bronislava
10/01/2024
Front desk staff was efficient and polite. Room was clean. Bathroom was outdated but clean. Overall good for the money. Would stay there again, if visiting Jacksonville in the future.
5/5
Excellent
Todd
09/22/2024
Smoking is allowed at this property.
5/5
Excellent
Mike
09/14/2024
Yes i enjoy my stay
2/5
Martin
08/31/2024
People drinking and congregating , much noise, felt unsafe
5/5
Excellent
Richard
08/28/2024
Ok
5/5
Excellent
Todd
08/26/2024
This property is very reasonable, and clean n drama free...
5/5
Excellent
Todd
08/26/2024
The rooms we're clean, it smelled good, and i slept good...
3/5
Jennifer and Karl
08/18/2024
There were floor pieces coming up from the bathroom floor by the toilet, also there was hairs seen on the toilet rim and shower. It had a musty smell upon entry, the beds were pretty hard, and the pillows were flat. We did however have pretty good front desk staff who tried to help with the pillow situation. Overall it’s ok.
2/5
WAYNE
08/16/2024
The rooms didn't have any refrigerator, microwave, and the remote control for the television was broken
5/5
Excellent
Terry
07/26/2024
Good staffing
2/5
Rhonda
07/22/2024
The staff was very nice! But the property is run down /hardwood floor was gritty not swept or mopped/ terrible flat pillows / lots of people traffic walking thru parking lot that were not staying there/ we ask they claim to not have any issues but I was a little worried about our vehicle and checked on it thru out the night! The price was reasonable to stay here!
1/5
michael
07/22/2024
Place was dirty and ran down wasnt worth the price
3/5
Elizabeth
07/13/2024
We got what we paid for. It was pretty cheap. It was okay but not great. The staff was somewhat professional. He wasn't over the top friendly but he wasn't rude. The bed was a little hard to sleep on and the bathroom wasn't very clean. The parking lot could use a little work. The area didn't feel safe. A lot of people were hanging out in the parking lot at night.
5/5
Excellent
Shelly
06/26/2024
No refrigerator or microwave in the rooms.
1/5
Martin
06/25/2024
This should be the last “port in a storm”.
1/5
Martin
06/19/2024
If you have to stay close to the airport, don’t stay here!
1/5
Titania
06/17/2024
Property did not have availability when we got there after we paid online they didn’t accommodate us very poor customer service
1/5
Jim
06/15/2024
Unless you have a filth fetish, do not stay here.
5/5
Excellent
Alicia
06/13/2024
MY FAV!!
3/5
Cindy
06/10/2024
After a 2 hour drive to be told that you have to hold it until you check in because there is no bathroom available was awful.
The bed was like sleeping straight on a box spring.
3/5
Ariana
05/28/2024
People partying at all hours
2/5
Jennifer
05/18/2024
Gross
The hotel was nasty. It was not clean. We ended up asking for a new set of sheets to change ourselves because the ones on our bed were so gross. Would not stay ever again.
1/5
Coleman
05/13/2024
Horrible, never stay
Non-smoking room smelled like a smoker had just walked out; burns on mattress and mattress cover. Filth everywhere, even on lamp. Nothing looked clean enough to touch. Front desk was very unhelpful but also not surprised at all when I returned to check out immediately and ask for a refund.
3/5
Vashon
05/05/2024
Average experience. Clean and convenient. Would go back bottom line. Perfect for a budget for under 100$ a night.
1/5
sara
05/01/2024
keep looking
we stayed here one night after a long international trip, we picked it because of its proximity to the airport and the pictures looked nice. When we got there the room smelled of a strong chemical, it looked run down, fire alarms were missing, the bathroom sink was clogged and overall it looked like it was in dire need of TLC and a deep renovation. In terms of service, the person at the desk when we arrived was not very welcoming either, the morning person when we checked out was a bit nicer.
2/5
Joan
04/30/2024
The room was big and clean and the bed was fine. The staff (Kay) was awesome! Having Denny's next door is a definite plus. However, the the microwave didn't work, the refrigerator did not get cold, The television remote was dead, and there was no phone in the room! If everything thing had been working properly, it would have been better.
4/5
Good
corgina
04/28/2024
Nothing
1/5
Jordan
04/20/2024
As soon as I walked into the room it felt unsafe with neighbors asking for money and how long my stay was.
2/5
Barry
04/20/2024
Not a pleasant experience
I arrived at the hotel and they had no reservation listed for me. I showed the attendant the email confirmation and number from hotels.com. She never could find it?! Fortunately I didn’t prepay and they had rooms. I paid (hopefully only once) and had a pleasant stay. This hotel is very dated! The AC didn’t work very well and the walls are super thin. The bed was a hard mattress on a slab of wood. Don’t think I’d choose this one again. I chose it as it was 2.6 miles to the JAX airport so it was super convenient as I had an early morning flight.
1/5
Hannah
04/18/2024
The room smelled like smoke, there was blood on the toilet seat, there was someone passed out in the grass, and they took a copy of my driver’s license and it just felt inappropriate to do so. If you all have that many issues you have to take drastic security measures, then you need to figure it out.
5/5
Excellent
Re
04/14/2024
Everything!!!
1/5
Verified traveler
04/08/2024
Go somewhere else
Dirty and smelly room. Area is a slummy and dumpy.
1/5
Rita
04/03/2024
possible drug sales going on in parking lot, couldn't sleep. heard a mouse or rat in the room in the middle of the night
2/5
Robert
03/29/2024
The place was the least expensive in the area for a one-night stay; this is why it was selected. The reception desk was manned by two completely disinterested personnel (one upon arrival and one upon departure). While we were there, the police were in the parking lot arresting two intoxicated persons; we ate at the next-door Dennys and while there we observed the police arresting another individual at the gas station on the other side of Dennys. There are a few homeless encampments in the patch of woods in between the hotel and Dennys. Spend an extra $10-20 and stay somewhere else - this place is scary.
1/5
Jerron
03/28/2024
The worst red roof we have stayed in. Our room was right next door to a room boarded up. The sheets had cigarette burns and were yellow. I had to sleep on top of my own blanket because the bed was so nasty. The people here were smoking and sketchy.
5/5
Excellent
Ebony
03/17/2024
Great
3/5
Charles
03/15/2024
Bed was very comfortable. The room didn't have a refrigerator nr a small coffee maker which is a first for me.
1/5
Christopher
03/14/2024
This was a last minute booking, and I respect that people live here full time. However, as a motel it was in pretty bad shape, a very dirty room (worst I had ever seen), extremely long and unorganized check-in, and a generally unsafe feel. I would not recommend staying here if there are other options.
1/5
Hsiao-chan
03/10/2024
I stay in red roof Jacksonville airport. Mr. front desk is not friendly room is not clean. I asked her for a quiet room in the back. It is very late-season, but I was told not available. Not many car in the parking lot. Definitely not recommend red roof. Jacksonville airport.
1/5
Harmony
03/03/2024
I've stayed in Red Roof hotels before so I'm well aware that they aren't updated or comparable to a room at the Hilton, but this location was disgusting. There was a fruit fly type infestation in the bathroom. As soon as I turned the water on they came flying out of the faucet head and drain. It was so gross that I packed my bags first thing in the morning and skipped the shower. People were partying until 5am. The walls are paper thin so you hear everything. No sleep. No shower. No shampoo. No coffee maker. Some lady had her Rotweiler off leash walking through the parking lot. I will never stay at a Red Roof again.
1/5
Tom
03/02/2024
Room was dirty. Floor not swept. Bathtub not clean.
5/5
Excellent
Jantrell
03/01/2024
My state was excellent. Wish I could’ve stayed longer.
5/5
Excellent
Jantrell
02/29/2024
Very clean
3/5
Shanga
02/28/2024
Check in was super easy. Front desk was smiling and easy going although it was late. Check in was quick. Room was clean but there was roaches. I don't want to call front desk to bother about a roach. What can they do?
1/5
Rod
02/25/2024
I’ve never written a negative review for any hotel until now since I feel strongly about my experience with Red Rood Inn by JAX Airport. The area generally felt unsafe (the sheriffs were even interviewing the front desk agent during my entire check-in process for some incident that occurred that evening). When I got to the room, the floors weren’t swept, cigarette burns and dried blood stains on the sheets were apparent. The bathtub appeared to have not been cleaned for a very long time and looked filthy. After 5 minutes there, I decided that it was best to just leave and find another losing elsewhere even if it meant spending more.
3/5
Robert
02/24/2024
They seem to be deciding if they want to be a week to week or a one night stay hotel. Picture on site did not match the room. No fridge no microwave no pictures on the wall. Sheets and covers were blood or poop stained and had holes in them.
No phones in rooms. Doors to lobby locked at night so no way to
Complain about guy playing music until 3am. When I knocked on his door he told me to
Get F***ed. He lived here and I’d be gone in the morning. Inexpensive but not worth it
5/5
Excellent
jeannette
02/20/2024
Had a good stay
5/5
Excellent
Judith
02/17/2024
Served my needs
5/5
Excellent
Alicia
02/14/2024
Excellent
5/5
Excellent
Alicia
02/14/2024
No problems
5/5
Excellent
Scott
02/12/2024
Clean room and nice front desk staff
1/5
Gregory
02/11/2024
Nothing
2/5
Verified traveler
02/07/2024
Go somewhere else!!!!
Everything was really out of date, the mattresses was old and pillows flat. No working phone or clock, the remote didn’t work the Television, the shower head wasn’t working right, all the water came out on the back side of the shower head. The day I was leaving I seen 2 Roaches, so that really turned me off. I would never recommend this place.
5/5
Excellent
James
02/01/2024
I’ll say this I’ve stayed here before some 8-9 years ago and I wasn’t happy with the room the staff it was not good and was not sure what it would this time But the rooms have been upgraded very nicely very clean good looking the manager and staff are very professional and nice I love it here
5/5
Excellent
James
01/29/2024
I have nothing but good things to say about my day here at red roof so far
5/5
Excellent
Regina
01/29/2024
Quit
5/5
Excellent
James
01/18/2024
People were very nice
4/5
Good
Sarah
01/13/2024
Roof had dust and smelled of smoke when I reserved a non smoking room
1/5
Wayne
01/10/2024
You have to sleep in your car and still pay!
Night clerk went AWOL and sleep in one of the rooms instead of managing the desk. Did not return until 6 am so we had to sleep the night in the car. We hung around until the manager arrived. She said she would reimburse us for the rooms. However, she did not and now that we've left town and gone home she is ignoring our emails and phone calls too.
4/5
Good
Jessica
01/08/2024
dirty floors
The floor was extremely sticky. Seemed like someone moped with soda.
3/5
Isaiah
01/01/2024
It’s ok but not for long term they accept pets that’s a plus
1/5
Lane
12/30/2023
The room reeked of stale cigarettes and this odor penetrated everything including the bed and our clothing.
1/5
april
12/25/2023
The room: The bedding was stained and disgusting! The room smelled so overwhelming of cigarette smoke. No smoke detector just wires sticking out of the wall and a bracket on the wall where it should be. Toilet wouldn't flush and sink faucet was broken.
The property: Check in person was outside smoking when I pulled in. Reaked of weed when she walked in with me and she was wearing pajamas. Broken down, unregistered cars in the parking spots in front of my room. Pool is filled with dirt. Over very sketchy vibe with the whole place! I would absolutely never recommend this place to anyone!!!
3/5
Tina
12/20/2023
Front desk was very nice.
The room was run down, blankets & sheets had holes & burn marks in them on both beds. Lots of holes in the wall with bad patch jobs. Art work was missing though hangers were still up. Smoke alarm has a cage over it.
Bed is hard and pillows old. Walls are thin so noise level is very loud.
TV, bed lights & shower curtain looked newer, so they may actually be in process of some updates... not real sure
Cell service is awful & wifi never connected ...and no phone in the room so if there had been an emergency you are out of luck to call for help.
Area feels sketchy but typical for a Red Roof Inn
Very close to airport, so convenient
3/5
Peter
12/06/2023
Good service, but not clean
Service at front desk was perfect. The place seemed safe. Those two parts of the stay were good. But the room was not too clean and that just made it uncomfortable. Also, the toilet ran.
1/5
Jess
11/16/2023
I was about to fall asleep at 10pm because I had to wake up by 5am for a 14 hour drive. I get a random knock at my door at 10pm that night so I get up to check outside the peep hole. It was too foggy to even look through it. They knock again so I yell through the door “can I help you?” And they didn’t answer, just walked away. As a girl traveling by myself, this was pretty scary. I called the front desk and hoped it was them. They tried to avoid the question and I had to ask 5 times just for them to tell me it was them. Why couldn’t they just answer at the door? The rest of the night I could only get about 3 hours of sleep because I kept waking up to every noise I heard since I was on high alert now. They also tried to tell me I was in the wrong room when they were the ones that gave me the key for the room. I’m sure this doesn’t happen all the time, I just won’t be staying here again
1/5
Joselyn
11/13/2023
Property is dated, infested and dirty over all. Cheap rates but there several nicer and reasonable hotels within walking distance. Be aware of people loitering and hanging around the parking lot, not a good look for the property.
4/5
Good
Omar
11/04/2023
For the price should have been better
Old smell shower plumbing not up to par old mattress tv in un watchable space
1/5
Amanda
11/04/2023
ROACHES in our room. One crawled across the bed as we were laying in it. And black mold on the ceiling. When I walked in office to check in it reeked of weed. Only stayed here til board our cruise in the morning but wont be back.
3/5
Nisherrial
10/29/2023
We didn't have a microwave, refrigerator, or even a phone, the homeless people waited for you to come out the room to ask for stuff.
2/5
Cheltsey
10/29/2023
Poor service
The lady at the front desk was rude she didn’t speak just did what she had to do and was on her phone . The shower was broke. There was roaches . The room smelled like mold and the covers was still wet
2/5
Marvin
10/27/2023
I had someone just randomly knock on my door at 3am which woke me up and I couldn't go back to sleep. I didn't know what was going on, I felt uncomfortable and left the premises.
1/5
Amanda
10/16/2023
Not really goos
Well for 1 the room is a little not too clean, but to top everything off the air conditioning wouldnt keep running. We had to keep resetting the air the whole night. We called the front desk 2x but didnt get a resolution to our problem. Next morning we were offered a 25% discount off our next visit. But i dont think theyll be a next at this one.
3/5
Anie
10/16/2023
Loud cars and ran down property
The hotel and the property is really ran down and the room is full of cob webs. Apparently patrons love to roll out the chair and sit outside and hang out. Sketchy cars w/ loud af music
1/5
Jasmine
10/14/2023
There was dead cockroach’s in the bathroom all over, the room smells so bad
1/5
Verified traveler
09/25/2023
take this hotel off your list
paid extra for better room....non smoking the room smelled of smoke and bug spray....I was too tired to complain and ask for another room.....noticed a dead roach shortly after
getting my things in room...I travel with a small pet in the morning a roach was in his food bowl....I left very early., I would like some sort of refund
1/5
Jason
09/24/2023
Not a great choice.
Hotel is run down, room smelled like heavy smoke, floors were dirty, door was caked in dirt. Even the pillows reeked of smoke… This is the kind of place you go to meet hookers, not to go to sleep.
3/5
Michael
09/21/2023
You get what you pay for(roaches)
The check-in experience was simple and easy. Unfortunately I was sent to this hotel at a late night hour because of my house catching on fire so I already wasn’t in the best mood but like I said the check in with simple and easy at first appearance, the room didn’t seem that bad of course it is red roof, so it is a little lower quality when it comes to hotels but that was expected. The bed was actually pretty comfortable now to get to the negative. There was probably about 20 cockroaches that me and my fiancé killed throughout the night running all over the room, and our other only complaint is that. The hotel is right next to the highway so all night long you can hear the highway as well as loud, thumping music from guest going in and out..
2/5
Jessica
09/10/2023
A little sketch, room smelled like an ash tray.
5/5
Excellent
wilbert
09/07/2023
It was ok
2/5
Dyiesha
09/01/2023
My biggest problem with this place was our room was not clean. Everything on the bed had stains. There were cigarette holes everywhere ( which is crazy because we had a no smoking room). I just couldn’t sleep comfortably in a dirty bed. The staff was very friendly but the facility itself had a smell as well.
1/5
Noah
08/26/2023
The place was disgusting
5/5
Excellent
Tracee
08/23/2023
Awesome hotel
It was awesome professional and clean
3/5
Jimmy
08/21/2023
The vanity lights was not working properly
above the sink in rooms 137 and 139.
5/5
Excellent
Samantha
07/25/2023
Great stay
4/5
Good
Theresa
06/30/2023
It’s sits right off the exit 363 and next to Rivercity shopping which is very convenient.
1/5
John
06/24/2023
Bathroom floor looks as if it hadn’t been cleaned in a long time a well as roaches. Bed sheets had small holes in it as well as the blanket.
2/5
cerise
06/05/2023
sleepless
There was no working light above the sink, and a lot of traffic from people coming and going almost all night and being loud till about 3 am in the morning. Did not get good sleep and our flight was at 6 am.
1/5
Carolyn
06/03/2023
Stay away!!
I booked this motel through Hotels.com and paid through the website. When I got there, I didn’t realize that the front desk charged me again for the night. I called the motel and explained that they double charged me. They told me they would refund me and it would take seven days but that never happened. I called Hotels.com and when they called the red roof, they refused the refund as well. I called the motel back and showed them the proof that they charged me when they shouldn’t Have. They said they would return my call and never did. The rooms are old and dirty. I just stayed there because I was driving north from Florida. I would not stay at this hotel. There are plenty of other hotels in the area to stay. Definitely stay away. Hotels.com did finally refund me for the second charge.