4/5
Good
Ronald
01/22/2024
Only drawback for me was no elevator. I had taken my mom to a family event and wasn’t aware of this and was booked on 2nd floor. Found out this was a first generation Residence Inn. Set up and everything was great but just made it hard on my 85 year old mom with no elevator
1/5
Ken
01/18/2024
Nothing
1/5
Sheri
11/24/2023
I didn’t like anything about this property. The room was filthy and had a strong odor. The bathroom smelled like urine. We decided to not stay at this hotel. The area was sketchy.
5/5
Excellent
Patricia
11/18/2023
Good stay. Room clean and breakfast good.
4/5
Good
Mary Helen
11/06/2023
The property was close off our exit. Cracker Barrel was next soor.
The staff wasnt particularly friendly but they answered any questions we had.
3/5
Omar
10/15/2023
Roaches in room. Rooms dated and worn down . Sofa cushions a stained . The lobby, breakfast area and buffet were remodeled and great breakfast . Location, although close to town , not that convenient. There is a Cracker barrel next door.
5/5
Excellent
James
10/14/2023
Design of separate bldgs
Better breakfast
Alcohol available in mkt
4/5
Good
Theresa
10/04/2023
The property has become a bit worn, showing age. This is very true of the grounds and exterior.
However, the staff are great for the moment you arrive thru departure, informative and friendly.
4/5
Good
Verified traveler
09/25/2023
The property shows wear needs updating, however I always enjoy my stay
5/5
Excellent
Greg
09/25/2023
Always like this residence Inn, Room space is great, Fridge and Kitchen and Bathroom off of the bedroom. Nice pull out couch, Finally, a place to stay worth the money......
5/5
Excellent
Dave
09/03/2023
Clean. Super nice staff. Adjacent to Cracker Barrel. Would stay here again anytime.
5/5
Excellent
Thomas
09/02/2023
Lower floor noisy
Decent hotel for the price. A little hard to find bc of road construction/detour. Fairly clean. We had lower floor suite and had tot in above room running across wood floor late at night: what are you to do?
5/5
Excellent
Gary
08/28/2023
Our stay was quiet and relaxing. The staff were pleasant and helpful.
I was surprised by the addition parking fee.
5/5
Excellent
LINDA
08/13/2023
Nice clean room, large with kitchenette
Friendly staff
4/5
Good
Mary
07/03/2023
The staff was fabulous! Very, very helpful and kind with our late check in, (after mid night). The breakfast room and food were wonderful. We were dissapointed with the cleanliness of our room. Old bathroom and perhaps it had been a pet friendly room? Manager said they will take care of it for the next guest.
The grounds and spaciousness of the suites are great, and this is a super place to bring kids with a nice pool.
2/5
Larry
06/26/2023
Disappointing Marriott Property
Fora Marriott Property it was very disappointing. Grounds outside were particularly unkept and room was very musty and smelled.
5/5
Excellent
Mary
06/23/2023
We had a very late check in at 2 am. The staff was so helpful and accommodating. We appreciated it very much
2/5
Christine
05/26/2023
After seeing our room and the location of the hotel we decided not to stay there. Room did not meet expectations.
1/5
Richard
05/23/2023
CFO
The room 111 was unclean. Had popcorn and debris under the couch. Moreover, the room had a strong mildew odor.
Toilet didn't flush properly, because the chain had come loose. No maintenance person around to fix. Therefore, I had to fix myself. also, the room is dark and gloomy, when the curtains are not opened. Need more lighting in the appropriate dark area. The bed was hard . Really small for a queen size. Breakfast was poor. how many items are you going to serve sausages. What happened to the bacon? Or, links? This room certainly deserves a make over; and please clean the carpet.
3/5
Lena
05/19/2023
The grounds are beautiful, and I really liked that it is townhome like hotel. Each unit has a separate entrance. The rooms itself are clean but pretty dated, floppy outlets, our room (312) had a smell to it, so we had our sliding door open a lot. But the hotel didn’t charge the arm and a leg for it, so we got what we paid for. Also, we prepaid our room through Expedia, the hotel charged us a daily parking fee, which no one warned us about when I booked it or during the checkout. It was not a lot of money, but the fact how it was done left aftertaste… Overall it was an okey property, but I am not sure I would stay there again
4/5
Good
Raymond
05/03/2023
Time for some updates.
5/5
Excellent
Shirley
05/02/2023
We were able to stay in comfort with our dogs and walk them easily. Breakfast was a real breakfast, not just coffee and donuts.
3/5
Gary
04/20/2023
Not luxurious
The room is large and layout is a lot like an apartment. Our table had burn holes, the upstairs tv didn’t work, and the downstairs bathroom tub didn’t drain. Just not a stay you expect from a Marriott more like a red roof inn.
2/5
Sterling
04/17/2023
Completely disappointing
Wasn’t impressed! Typically Residence Inn are nice and consistent. From the moment you entered the room there was an overpowering smell of something old or air freshener dumped into the carpet. Hair on the shower walls and toilet seat was dirty. We were late to an event and decided to go to the convenience store and just sanitize it ourself. Breakfast hours were from 6:30 to 9am on a Sunday which was also disappointing. They did build a newer location Downtown and that’s where I thought I was staying. I never will return
5/5
Excellent
April
03/29/2023
This was a fabulous place to stay. The room was an apartment. The bed was comfortable, the shower had enough water pressure, there’s an outdoor pool and a pickle ball court. Breakfast was great and every staff member I met was friendly and made me feel welcome. Five stars.
3/5
Paul
03/27/2023
Looks can be deceiving
Great location. First impression was great. We quickly figured out that we could take one hot shower or two lukewarm showers at a time, difficult when there’s3 of us. Left donuts on the counter , few hours later we returned to a thousand ants. We didn’t bother alerting anybody about the water or ants. Left two pillows when we checked out and called the next day and they had them so we arranged for a pickup. Loved the location and layout of room but will not stay there again.
3/5
Verified traveler
03/22/2023
Would be better rating with better staff
Front desk staff rude. Not even sure the person taking our name was a front desk worker. Was folding towels in the seating area. Wrote name and number on piece of paper since we were early, room wasn't ready.
Next morning, breakfast worker rude. 45 minutes left for breakfast and said there was no more waffles or biscuits. She would not be bringing out more.
It is a dated hotel. Room wasn't bad. Bed comfortable, sofa pull out was very comfortable. Plenty of room, large bathroom mirror and counter space.
3/5
Stephen
03/21/2023
It was very dated. We were told upon check in about incidentals. Placing a hold on our card in case of damages which is standard. Upon entering our unit we rented we noticed the stains on the couch and many on the floor as well. There were black drag marks also across the kitchenette floor and two holes in the kitchen floor as well. We took pictures of all the damages immediately so we wouldn't be held accountable for them. It was dated and definitely could use a good cleaning. There was a musty damp smell as well. Our son who has severe allergies ended up having a reaction. Upon checking out we did mention the stains and damages and showed them the pictures. The Manager at the desk was unaware of them and said their staff who cleans didn't mention anything about it. Luckily we had proof. We took photos as soon as we had entered the unit and saw them. I wouldn't stay here again.
5/5
Excellent
Antoine
03/02/2023
Felt safe
3/5
Sanjiv
02/25/2023
The staff was friendly and it was quiet. However, the property is dated and a remodel is needed.
5/5
Excellent
William
12/23/2022
Nice individual suites. Some of the appliances could use some updating.
3/5
Erin
10/20/2022
Very Convienant location next to 85 Business Loop and like the idea of being able to make meals during my stay using the kitchenette to save on eating out costs. However, a little disappointed that the house keeper didn't come every other day on a 4 night stay to clean shower, wipe down things and replenish towels. Breakfast wasn't the greatest either so, we made our own in our room. We had pre-paid using Expedia for our stay locking in savings, etc. When I checked out the girl at the desk said your all set no folio is usually generated because it's paid by Expedia which I've heard at many hotel stays fine. Then came the charge for parking on my card $2.28 including tax per day that was advertised as free on Expedia listing and not really disclosed properly on any of the check in paperwork. When I called to check on things clerk said it was disclosure letter mam and listed on Expedia site I was working didn't have time to review Expedia listing then did later only to find she fibbed as it clearly sites that one of the perks is free uncovered self parking. $9.12 isn't a lot but it's the principal if you say somethings free then it should be and shouldn't say to the guest everything's all set and then charge their card 2-days later. FYI NO Free Parking. Hoping the GM reverses but don't have strong hopes called back this evening they said don't know what your talking about you'll have to call back in the morning.
5/5
Excellent
Michael
10/08/2022
Residence Inn Spartanburg
The room was large and comfortable. We liked the full sized refrigerator and microwave.
4/5
Good
Gwendolyn
08/09/2022
They did not dust well and some repairs are needed in other units. Overall the was staff was WONDERFUL!!! We really enjoyed the pool!! The coffee was the best!
3/5
Barb
08/07/2022
First building they put me had no Wi-Fi and all did was give me # to call with provider. I had to request a new room since I was working remote & needs Wi-Fi.
Also lots of Mexicans who had glass beer bottles at pool & 1 was very annoying. Couldn’t enjoy the pool at all because of him.
No hot water in bath or kitchen sink until last 2 days there.
No housekeeping even after front desk told me they’d come once a week. I had to go and get fresh towels myself.
Last breakfast was the same offering everyday.
1/5
Larry
07/21/2022
I tried to ask about if i could get a credit at another time or location if I cancel my reservation.... Only a question !!
Then they cancelled my reservation & would not reply. Lost $290- for the 2 nights... Bad management !
3/5
Lan
07/09/2022
was not feeling very comfortable staying there. everything seemed old, needs alot of updates.
2/5
Rob
07/05/2022
We did not get the 2 bedroom unit we reserved and had received a confirmation on the day before our arrival. 5 of us had to stay in one room.
2/5
pamela
05/08/2022
The property was very old and dated. Room smelled and needs to be cleaned thoroughly. There was no hot breakfast due to a staff shortage. Employees were courteous.
5/5
Excellent
Lashawnda
01/01/2022
Great
4/5
Good
Tony
12/12/2021
Next to be brighten up
5/5
Excellent
Gabriana
11/15/2021
10/10 would definitely recommend
The hotel room was huge, I got the one with stairs and it was beautiful! It had a working fireplace and a full kitchen. The check in woman with the ugly wig was very rude. When I checked out there was a different lady who was nicer. I would definitely RECOMMEND.
5/5
Excellent
Vera
10/29/2021
Dana and J Mike did outstanding job, in customer service in hotel, everybody pleasant, High quality service in every area in hotel, Thank you so much all of you 💕
3/5
Jerry
10/18/2021
Beaches & Mountains
somewhat dated property, wife almost could not get door open sticking bad. Room was clean, if we were staying more than one night the kitchen may have come in handy.
3/5
Verified traveler
08/19/2021
BUILDING IS OLD AND NEED SOME UPDATING INSIDE THE ROOMS.
5/5
Excellent
Verified traveler
08/01/2021
Amazing studio, very big studio with community pool and morning breakfast.
Definitely would recommend. Crackle barrel is right next to it for a great dinner. (Walking distance)
Everything is 15-20 minutes from everything else.
The hotel Staff is awesome and so down to earth and excited to welcome you to your stay.
3/5
Verified traveler
07/15/2021
Not clean
5/5
Excellent
Verified traveler
07/10/2021
The staff member who checked us in for a late check in was lovely. She was friendly and pleasant.
The morning staff member during breakfast did a great job restocking needed items and was very helpful and kind.
3/5
Gary
07/03/2021
Have stayed in better
Very outdated building. Shower was funky, bed felt old and very soft in the middle. No cups and no silverware. Gentleman working the desk was very friendly and accomodating. Probably wouldn't stay here again
5/5
Excellent
Robert
06/29/2021
From start to finish, our stay here was amazing. Started with James and Darius at the front desk. James is so friendly, professional, and welcoming. The room was excellent. The only fault with the room, in our opinion, was the cleanliness of the carpet. It needs to be cleaned. After walking barefoot around the room for a while, the bottom of my feet were very dirty.
1/5
Verified traveler
06/23/2021
Absolutely the dirtiest, most unsafe place I have ever been to. This was not a hotel, this was a disaster!
2/5
Verified traveler
06/01/2021
Room was dirty, sink wasn’t installed, too small water heater. Stains on couch and pull out mattress.
1/5
Verified traveler
05/24/2021
This place needs to be either condemned or totally re modeled. It's like a run down section 8 housing development now. I had to call the front desk 4 times for issues in the room, and by the the 3rd call they were noticeably irritated with me. I can't really blame them because their working conditions are so horrible it seems impossible for them to keep a positive attitude. I'm really surprised that an International company like Marriot would let one of their facilities get to this point. I normally use the Westgate location but they were full so I settled for this location and regretted it as soon as I walked into the room. The TV's didn't work so they had to send a guy to get them on, then the remotes to them didn't work so I had to go to the front desk to get batteries.The kitchen didn't have a can opener so I had to go back to the front desk to get one and when I got back to the room to use it of course it was broken. When I called back to the front desk for another one the lady's response was..."I don't see another one". So I guess that was the only one in the entire facility. Eventually I just decided to go to sleep and get outta there the next morning as soon as possible. Around 7 the next morning I turned the shower on and immediately water started backing up in the tub so I just said the heck with it and packed up my stuff and got outta dodge.In my rush to get outta there I left an item,and of course when I called back it was nowhere to be found.Rating=Negative 0.000
5/5
Excellent
Verified traveler
05/10/2021
Great place to stay if your staying two or more days. With a full working kitchen it made it easy and we liked the fireplace.
4/5
Good
Verified traveler
05/07/2021
Absolutely loved our suite!
5/5
Excellent
Verified traveler
04/18/2021
This hotel is very conveniently located right off the highway and close to the mall and restaurants. They had plenty of parking. The staff were very friendly. The room was like an apartment,very big, and clean. They have an area by the pool that has chairs and two gas grills for you to use.
1/5
Tiffany
03/19/2021
Disappointed
We have been staying here for years. This time, the room was badly maintained. Bathroom door wouldn’t shut, crack in bathroom leaked water, closet door broken, stinky room. “Housekeeping” banged on door saying Spectrum needed to come inside. Rude and weird. Not going to be staying here again. Not up to the Marriott name.
1/5
Verified traveler
03/05/2021
I liked that the rooms were separated and there was a kitchen and 2 bathrooms
3/5
Verified traveler
02/15/2021
Kitchen was good but there’s no oven and definitely not enough utensils for cooking
2/5
Verified traveler
02/15/2021
No hot water. WiFi wasn’t working. Room had something white all over the counter and something that looked like brown meat left in the sink.
5/5
Excellent
Verified traveler
01/06/2021
Clean and Spacious
We had a very nice and relaxing stay here. The room was clean and spacious. This was our first time staying at a Residence Inn and I’m glad we did. We will definitely consider these more often.
3/5
Frederick
12/28/2020
There was ice on the sidewalk, which we had to walk around and avoid, with no effort by the staff to do anything about it. The apartment had not been vacuumed. The dishes had been left in the dishwasher. There were stains on the couch. And the "fireplace" was an electric insert that put off no heat.
4/5
Good
Sarah
12/20/2020
All in it was a nice place and I will visit again we enjoyed ourselves
4/5
Good
Claretha
11/28/2020
What was great about our togetherness. My family could stay in the same room with up and down stairs bedrooms, two bathrooms, kitchen, stove top, microwave, full refrigerator, plus a sleeping sofa. No more booking of two rooms! The negative part of our stay the railing going upstairs to our bedroom could be more secure. Also the lock on the front too! Nevertheless thanks to God, Mariam of Expedia, and the staff of Residence we enjoyed our family fellowship!
4/5
Good
William
11/28/2020
know what your talking about before opening mouth
Had manager bang on our door accusing us of smoking in the room. Had to point out there was butts in room below us next to the air conditioning unit. Which is probably why their house keeper smelled smoke She Brought over the maid, general manager, really put a damper on the day kept at it arguing with us- So watch out if anyone in the hotel, employees included smoke near outside airconditioning unit it may get in your room view central air vents and the wrath of Hotel Management will be at your door
2/5
Verified traveler
10/12/2020
I arrived at this
1/5
Dan
10/10/2020
They cancelled our reservation and did not notify us till we pulled into the Property at 11:30 PM. After 6 hour drive - quite a surprise!! . . If a room is not available - don’t overbook!
5/5
Excellent
WrasheaHubbard
10/05/2020
It was very clean and the room was very cozy. The only thing was that the hot water wasn’t really hot. It was closer to the cold side. Other than that the stay was great!! 🙂🙂🙂
4/5
Good
AMBER
09/25/2020
the clerk on duty..Donna! was very informative and nice!
1/5
Verified traveler
09/08/2020
Not good
Stayed at this hotel for two days. Arriving late/early am. Attendant was pleasant but misinformed about ADA protocol. A $350 deposit was placed on my card in addition to the entire cost of the two nights with taxes and fees. We traveled with a service animal, to which I alerted the attendant and offered to provide documentation. Fee was still placed on my card. Fast forward 3 hours. My family was awoken at 6AM by people using the basketball court amenity and being loud right outside our room. I felt I was dismissed when the attendant said there was a tournament going on. This noise went on until 7:45AM. Upon returning Sat night, basketball court was being occupied. I understood and it was before 9PM. At 10:45 PM I called the front desk to request relief so we could sleep. The attendant Donna did her best to clear the court. Within 15 minutes another group was back at it until well after 11:30pm. When checking in I was required to sign noise complaint paperwork stating I understood rules & could be kicked out for not complying and given a sheet that clearly specified times amenities closed. To add insult,the day after checking out I noticed another charge from this hotel for $98.00 for an unspecified fee.
My complaints were not addressed. Therefore, I do not believe this property is one I would personally recommend. The units needs updated, staff needs training in ADA guidelines and there should be support staff to assist with situations like this.
5/5
Excellent
Sherika
09/07/2020
Nice
Amazing and very comfortable
2/5
Jfred
09/06/2020
Front desk was very friendly. Room clean but dated. Hotel has several buildings. Parking lot dark in many areas as well as dark between buildings .
1/5
Verified traveler
08/26/2020
Room was great, assistance manager was very rude, impatient and was not dressed professionally. I had to search for her name tag that was being covered by her arms.
2/5
Wayne
08/23/2020
Disappointed
I was disappointed with the overall quality of stay. Wifi in 1011 was not working therefore i was unable to complete my work within the room. In addition to no wifi, the ceiling above was leaking into the bathroom. I took pictures and displayed the evidence to staff.
4/5
Good
Chas
08/17/2020
The room smelled like smoke. But it was clean and the staff was friendly.
5/5
Excellent
Verified traveler
07/21/2020
Really nice rooms would stay again if through the area
4/5
Good
Dupre
07/10/2020
The room i was in had knats. I tried to gwt rid of them but couldnt.
3/5
Carolyn
06/21/2020
The room needs some maintenance. The bathroom grout is mildewed and the room had a peculiar odor.
1/5
Verified traveler
06/07/2020
There was a brown stain on the fold out matress. A roach on the floor that came out from the couch. The heavy scent of smoke when you walk in. Left and stayed at a new Residence Inn Marriott that was a few miles away and it was awesome
5/5
Excellent
April
05/26/2020
Convenient for my stay and didn't have any issues. Just wished there was a stove in the kitchen.
5/5
Excellent
Edward
04/09/2020
Awesome place!!!
Ben at the front desk was awesome. Very friendly and responds to everything promptly.
1/5
Verified traveler
03/10/2020
When I first entered the suite, I was impressed with the spacious rooms and the kitchen. This didn't last long! I arrived late night, and the front desk offered me an upgrade stating that an old couple is still using the room that I booked initially. I accepted the offer and by midnight, someone opens the door on me after I was laying in my bed. I just couldn't believe what I saw. I came downstairs right away and talks to the person who says they gave him keys to my room. I informed him that I already checked in and I called front desk right away who claimed that the computer didn't show that the room is occupied because they offered an upgrade !! I went back to secure my door and I realized that the lock inside is broken, and the safety chain is missing too.
I stacked some chairs against the door as I was exhausted from my long trip and in the same time horrified. Guess what ? The nightmare didn't end here. At 4 am I hear someone by the door talking with the door opened again. He couldn't get in because I blocked the door with chairs. I waited about ten minutes to calm down then I called the front desk who again, claimed that it is a mistake.
What kind of mistake is that ? If you are reading this review, don't stay there, it is not a safe place.
5/5
Excellent
Verified traveler
02/03/2020
The front desk staff for check in and check out were great.
4/5
Good
Verified traveler
01/06/2020
Average hotel ..Good staff.. Needs sprucing up rooms
5/5
Excellent
Verified traveler
01/06/2020
Late Sunday Breakfast
We were in town for a volleyball tournament which started Saturday an went through Sunday. Check in on Friday night was a breeze. It was shorter than usual. Room was tidied up and complete with shower essentials. The entire stay was pleasant with the exception of breakfast on Sunday. We had to be at the tournament venue at 7 AM and we were hoping to catch a quick breakfast on Sunday morning but they did not open until late. Other than this, everything went well. I don't know if I will be staying in this hotel again if Sunday breakfast won't be available each time. There are tons of hotel in the area who are just as competitive in price but will have breakfast ready at 6 AM.
5/5
Excellent
Erick
12/27/2019
Great stay
Great location and very helpful staff.
4/5
Good
MDM
11/30/2019
I like the townhouse setting and the area is very nice. My family has stayed here several times. We love it!
5/5
Excellent
L
10/25/2019
It was a very comfortable suite. It was kind of far from places to eat with the exception of Cracker Barrel
2/5
Verified traveler
10/21/2019
The carpet was soaked in front of the bathroom, I had to walk through it to use the bathroom, it was awful. I called the front desk to report it. The room was ok, just looked sad and worn out.
2/5
Scott
09/16/2019
Breakfast ends at 9 a.m. on a weekend day! Housekeeping was calling our room phone and knocking at our door at 11;30, when check out was not until noon. The ladies working the front counter and breakfast bar were great, however.
5/5
Excellent
Verified traveler
09/15/2019
The location - it was difficult to find. It needs better signage.
5/5
Excellent
James
09/08/2019
My stay there was very nice The staff was very good in helping us and sure we was Comfortable with the room
2/5
Verified traveler
08/11/2019
The bathroom was dirty. The lady at the front desk was not nice. The rag was dirty.
5/5
Excellent
Verified traveler
08/10/2019
All of the staff was wonderful. Fatema at check in was AWESOME !!!.She was extremely helpful,knowledgeable, and very pleasant. Thanks for making our stay a great one!
4/5
Good
Verified traveler
07/15/2019
Very comfortable and convenient to our meetings. Breakfast was very good.
4/5
Good
Erin
07/02/2019
Overnight stay on road trip
The area and hotel were nice. The room was clean and spacious. My only complaints are that the water heater in our room made a knocking noise periodically throughout the night. It was really loud and I kept waking up thinking that someone was knocking on the door. There were also some guys that were outside our room yelling around 3 am. I believe they were staying in the room above us and they were in and out for a few hours. I know that's not the hotel's fault but it diminished my experience a little bit.
5/5
Excellent
Verified traveler
07/01/2019
My children enjoyed the basketball court as well as the pool.
5/5
Excellent
Verified traveler
06/30/2019
Loved the overall roominess and home feeling. Great sleep and excellent shower after a log drive. Best welcome from front desk from Jody and Cody!
5/5
Excellent
Verified traveler
06/28/2019
A beautiful room and grounds and a very welcoming staff.