5/5
Excellent
Jose
01/10/2024
Excellent location and service
5/5
Excellent
Gwen
12/30/2023
Receptionist was very friendly. We made our reservations at the last minute while in Dallas. We were able to get a reservations and were even upgraded upon arrival. Something to keep in mind is that most stores closed at 10:00 pm.
5/5
Excellent
Miriam
12/18/2023
More then 5 starts
I will stay here on all my Austin trips from now on ! Best place ever
1/5
Jose
11/25/2023
Roaches. Many roaches. On hall and bathroom. Manager didn’t care.
4/5
Good
Renee
11/12/2023
The manager on duty graciously upgraded my room for my birthday.
It was very nice!
5/5
Excellent
Corey
10/02/2023
Good choice
First time staying at this hotel and I would recommend. Large clean rooms. Nice staff. Good breakfast. Close to the Domain area which is a good place to visit. I would recommend staying here.
4/5
Good
Katarzyna
09/04/2023
We could hear everything in the rooms around us. Pet fee was high.
5/5
Excellent
Charles
08/20/2023
Helpful friendly staff. Clean comfortable rooms. Overall excellent experience!
3/5
richard
07/31/2023
No hot water in shower, dead roaches
5/5
Excellent
Kelly
07/02/2023
Location is great
4/5
Good
JOON
06/03/2023
Good
5/5
Excellent
Wendy
03/30/2023
The staff is friendly and helpful. I love the rooms at this chain of motels. The breakfast is the best.
1/5
Erica
02/24/2023
Nothing the hotel ataff gave our room away prior to our arrival. Even though we used the early check in option giving to us. We had no rolm when we arrived and was displaced
1/5
Cheryl
02/04/2023
Did not provide the room reserved.
3/5
Ernest
01/24/2023
Disappointed in Pool
The pool was not swimmable and not maintained and I booked because of the pool. Even in winter I use it for therapy. There was no hot water when I took a shower and my toilet was broken.
I was moved to another room, but was an inconvenience.
5/5
Excellent
Zahra
12/24/2022
I liked the room and services, breakfast, and parking
5/5
Excellent
Stanley
12/04/2022
Our third stay at this property and always clean and fresh. Very polite, professional staff and comfortable atmosphere. The queen studio is very spacious suitable for extended stay. We will be back.
5/5
Excellent
Allyssa
11/15/2022
Friendly staff knowledgeable about the area. Clean rooms, plenty of complimentary soaps provided. Would definitely stay here when visiting again! Across the street is a pretty good shopping plaza as well
1/5
Ed
10/28/2022
Our reservation was canceled by the property with little notice
5/5
Excellent
April
10/24/2022
Very nice
2/5
Hema
10/10/2022
Eh
My check in experience was terrible. The person checking me in took over an hour to check me in and the key to my room was not working. I had to go down to the lobby over 5 times until she finally let us in with her emergency key.
2/5
JESSICA
09/18/2022
No thanks
Room wasn’t ready at check in time. They quickly finished cleaning it about an hour after we arrived. The room was warm when we went in. Turns out the AC was broken. They claim to not have known, but if the guests before us truly did a late check out and they had a cleaning crew in there, right before us, i find It hard to believe no one noticed it was over 80 in the room and humid.
Water pressure was terrible, especially for a first floor room.
Breakfast was either cold or undercooked.
Silver lining was the front desk had a fan at 2AM when we couldn’t take it anymore. Some of our party opted to sleep in the car.
1/5
Nancy
09/18/2022
Hotel was overbooked, and we had no where to stay, worker said he couldn’t print a receipt to confirm refund, my son was sick and we had no where to sleep, he passed out in his car!! Worst experience EVER!!
3/5
Thanh h
07/12/2022
Ok but cleanliness could improve esp. in the gym.
5/5
Excellent
Sophia
07/12/2022
Very clean and very well taken care of. We used the fitness center and the pool. Breakfast was delicious and included in the VERY GOOD price. Staff was very helpful. Great stay after a very long trip
5/5
Excellent
Itzel
07/12/2022
I loved it
3/5
Bharath Reddy
07/06/2022
It's good
5/5
Excellent
Emil
07/04/2022
Good place to stay
5/5
Excellent
Margaret
06/18/2022
The whole place was so clean and beautiful. We was amazed at how beautiful the room was, especially the price and the amenities.
3/5
Susan
05/15/2022
It’s ok for a few days stay
5/5
Excellent
Amanda
05/02/2022
My stay was overall Great! The location was perfect to the domain (4min drive)and downtown area (13min drive). The staff was friendly and accommodating. The room itself is a great size, clean, and had everything we needed for a very comfortable stay at an awesome price! The pool was small but we still enjoyed it. The only dislike was the breakfast selection. The drink machines produced an unpleasant oj and apple juice. Waffles are my usual go to but the ones premade were disgustingly sweet and tasted like I was eating pure sugar. Overall I would definitely book again!
5/5
Excellent
Philip Floyd
02/13/2022
Great stay
4/5
Good
Robert
11/15/2021
Good hotel, not extr
2/5
Mario
11/06/2021
The attitude of the guy at the reception when we checked in. Then got to the room and was opened with lights on (apparently housekeeping forgot to close it). Then one of the rooms (we reserved two) had different configuration from what we reserved. Lastly, the hotel is so poorly constructed, that you can hear when the guys in the floor above walk, open their shower and even when they open their closet. Terrible!
5/5
Excellent
Manuel
11/01/2021
Everything was perfect! Quick check in process ! Room was very clean and comfortable and had everything I needed! Highly recommend and I will be visiting again soon! Thank you !
5/5
Excellent
John
09/27/2021
Dishonest desk clerk
I had an issue with the front desk. I bought two sodas with cash, but when I checked out the next morning I was charged for them on my incidental bill. The morning clerk said there was no cash in the drawer. I think the night clerk is taking the money assuming nobody will catch the small amount of theft.
3/5
Yolanda
09/19/2021
Very disappointed for a Marriott property
I checked in at 4 the check in was smooth and rhe tall African American Gentlemen at the front desk was very nice and helpful. Which is what I expect from any of the Marriott properties.
I immediately get to my room i was traveling from Illinois to Texas. I noticed the living room area had a samsung smart tv but you couldn't use the smart tv features like Netflix or Prime video.
No smart tv in the bedroom. I have been a guest at residence inn, courrtyard and Fairfield and always had a smart tv.
The next day i called down to the front desk and the girl that answered the phone was very rude and in friendly.
In this same day no one came to clean my room ans then when i inquired for rhe 3rd time house keeping did not clean the shower or bath tub but she but fresh towels in there.
The iron doesn't work kept leaking water. The faucet in the bath tub was leaking when I turned on the shower because the faucet was not installed properly to the wall.
The property had no lotion, no toothbrush or tooth paste.
I will never stay at another Marriott property evee again.
4/5
Good
Angel
09/09/2021
Great hotel
Overall stay was wonderful. There was a mixup at check-in. I had prepaid my reservation and the clerk charged my card for the stay (again). I spoke with other agents (Maria and Carmen) who were very helpful and they took steps to reverse the duplicate charge. Room was always made up and breakfast service was delightful. Hotel is clean and modern.
5/5
Excellent
Beth
08/31/2021
My daughter & I recently visited Austin for a fun girl’s trip. We picked this hotel for the location- as it is close to The Domain. We stayed @ a different Residence Inn in February that had a similar name & we were expecting this hotel to be that hotel. The staff informed us that there was a recent name change with 2 Residence Inn’s, both of which are near The Domain. Anyway, this hotel is also very nice. It’s new & clean. The staff were very friendly & helpful. We would stay at either of the Residence Inn hotels located near The Domain.
1/5
Emily C
08/29/2021
Property, great. Checked in late because we had to evacuate and reservation was canceled because we couldn’t check in on Friday due to traffic.
3/5
Verified traveler
07/31/2021
it was under renovations at the time. the breakfast was often missing coffee or the hot plate.
1/5
Verified traveler
07/16/2021
Don’t stay here
We prepaid for a 1 bedroom suite and it turns out they have NONE of those rooms because they are renovating the hotel. They never notified us that our room was unavailable.
The room we stayed in ultimately was a studio suite (no door) and had many problems: Pubic hair in the tub, paint chips on the floor due to the unswept renovations (they never swept or mopped the dusty halls in the 2 days we were there). The kitchen sink leaked (read: poured water on the floor every time you turned it on). The phone did not work and the wall plug on it was broken. The silverware drawer didn’t have what it should. See photos.
Every time I talked to the front desk or the manager or even Marriott’s 800 number, I got the response “Unfortunately there is nothing we can do.” They refused to send housekeeping because I didn’t tell them the day before (nobody said I had to). They refused to refund me the price difference between the room I paid for and the one I got. They refused to let me sit down and feed a baby while looking for another hotel without paying for a room for an entire night.
I paid $400 for 2 nights in the worst hotel I have ever seen. Do yourself a favor and cancel now while you can, or better yet just book another hotel. There’s an Embassy Suites across the street and it is way nicer. Even after the renovations are done and the rooms may be nicer and clean, the same rude people will be working at the Residence Inn, so I won’t be back. Stay somewhere else.
2/5
Verified traveler
07/01/2021
Hotel is under construction so the entrance and hallways are a mess. No coffee maker in the room and none downstairs until they serve breakfast at 6:30am. They are out of disposable utensils. So how are you supposed to eat yogurt or cereal or waffles?? Not a good experience!
4/5
Good
Verified traveler
06/29/2021
Undergoing renovation (June 2021), which creates certainly limits.
1/5
Verified traveler
06/28/2021
They have terrible service, they emailed me 10 minutes before check in to let me know that they were under renovation and wouldn’t have a room for me so I asked if they could give me a different room and they told me they only had one room with a queen bed and o told them I had 6people with me and that was the reason why I had got the room I did and wouldn’t give me at least two rooms. They’ve been under renovations for a month and waited 10 minutes before I check in to tell me I had no room so I had to look for a room for 6 people last minute when I was already arriving to my destination.
2/5
Becky
06/21/2021
Probably not going to stay here again
The hotel is in the middle of a remodel so it was less than appealing, but to be expected during a remodel. However, there was no hot water in the shower and the TV did not work.
4/5
Good
Verified traveler
04/20/2021
Great location and helpful staff.
4/5
Good
Verified traveler
03/23/2021
Forget the breakfast at this time. Toilet kept breaking. No room cleaning in a week due to covid.
5/5
Excellent
Verified traveler
02/12/2021
The room was great lots of space. Wifi was ok cut in and out a bit but worked.
Free breakfast in the morning was lovely
4/5
Good
iiesha
01/19/2021
This is a great location to stay in the Austin area.
5/5
Excellent
James
01/07/2021
Awesome Sauce
Very clean & sanitized.. I loved being able to have dishes pots & pans to use on my week stay..
2/5
Verified traveler
12/15/2020
Terrible customer service. Not what I expected from this chain. Roach in room, dated facility.
5/5
Excellent
Verified traveler
12/11/2020
GREAT STAY
Had a amazing experience during my stay , from the initial greeting upon check-in to housekeeping very Informative about new Procedures during covid answered all my questions .I will definitely be staying here again . Rooms where spacious and clean .
4/5
Good
Verified traveler
12/10/2020
Good location and good service. Good room for the value.
2/5
Verified traveler
12/07/2020
Disappointed
The hotel was in poor condition. I checked into my room to find the bathroom sink would not drain, many of the light bulbs were not working . Overall cleanliness and condition of the room was a bit disappointing.
I requested the front desk to fix the sink drain and lights that weren’t working. They required you to leave your room unoccupied for three hours before they can come in and fix...kind of an absurd policy. I understand being safe due to COVID but three hours isn’t going to magically get rid of any germs/virus.
Overall stay for the hotel 2/5
2/5
Tim
11/24/2020
Costly extra pet cost
The hotel was very nice. But i did not expect non refundable $100 extra fee for our dog. Most hotels we have stayed in are $15 or refundable. It said pet friendly....but not happy yo find out that when we got here
5/5
Excellent
Chase O.
11/15/2020
Nice, simple, clean.
Great place.
2/5
Verified traveler
11/10/2020
Not as Clean as reviewed
The only things that were nice was the woman who checked me in helped me with my bags upon arrival because I have a back injury, and the tub appeared new and clean. There were dirty spots, when it was supposed to be deep cleaned per covid regulations - the floor streaked out of the shower, there were dark finger prints on the DOOR, sticky microwave, and fridge was super dusty and gross with a deflated balloon ontop. The couch and carpet were stained. The kitchen sink and dishwasher both did not drain at all. Gross.
Why didn't I leave? I arrived VERY late after a lot of difficulty on my trip to arrive, and on zero sleep for 2 days, so did not have the capacity to find a new place to stay, and if this room isn't clean, what are the chances another room in the same place would be better? The front desk did not offer solutions and did NOT tell me I needed to call Hotels.com to address the issue.
I didn't find out about the sink/dishwasher until after I had used all my sanitizing spray and wipes on the room to clean it myself. When I informed the front desk, and all she offered was to have maintenance come INTO my room, while I was intentionally isolating away from people until I could get to my family...so I declined, and he shows up early the next day BANGING on my door, and when I decline to answer, he calls...not cool. Gross, poor management, uncomfortable in a time of high stress around Covid. Won't stay again and would not recommend.
4/5
Good
Rafa
10/29/2020
The room is very nice, everything was good in my stayed.
5/5
Excellent
Valeri
10/21/2020
Overall very good. The air conditioning was not working. We told the staff, they had no idea why.
5/5
Excellent
Marta G
10/19/2020
Best part was the staff. Carmen, Cameron and Elizabeth made the Residence Inn feel a home away from home
5/5
Excellent
Yajaira
09/08/2020
Great comfort
It was pleasant ☺️
5/5
Excellent
guy
07/14/2020
Great rooms and staff but totally self-serve
The room was great very clean everything worked perfectly including the AC. The pool was perfect very clean and maintained meticulously by a very cool dude named Tre. The front desk people were excellent. The breakfast went from a full buffet to a bag of trash.5 oz can of orange juice a tiny Muffin top wrapped in plastic and an apple. Garbage Anything the room needed required us going to the front desk as there was zero maid service. In 5 days they did nothing. We had to get our own towels, toilet paper, toiletries, coffee.
5/5
Excellent
Verified traveler
07/12/2020
Perfect Stay
We were greeted with kindness, checked in with ease and the room was even better then described!
5/5
Excellent
expedia
07/03/2020
This Hotel Saved My Trip
Front desk was amazing, room was nice, clean and comfy. I just left a bad experience at another hotel which really put a damper on my weekend getaway, but Hotels.Com rebooked me to this hotel, refunded me my money for the bad hotel which totally made the difference in my trip. I will always book a residence inn going forward.
5/5
Excellent
MariaB
07/03/2020
Staff is always amazing!! Appreciate the stay it was great. Thank you to Carmen. She’s the best!!!
4/5
Good
Nicole B.
06/30/2020
One Night
Only stayed one night. Was placed in a handicap room which would not be my preference. The shower wet the entire floor up and the pressure wasn't good due to it being split between 2 shower heads. Also, I called the day before and was ensured an early check-in, but had a problem when I arrived.
5/5
Excellent
EVONNE
06/28/2020
great home away from home
Rooms were nice, beds comfy, kitchen and living room clean and cozy. This will be our place next time we visit Austin.
5/5
Excellent
Jose B.
06/19/2020
Austin mini vacation
My experience with renting this property was wonderful, my only complaint is that my son could not sleep on the sofa bed, it seem to have dried blood on the mattress and we didn't sit on the sofa because the throw pillows also had dried blood on them.....yuck!
3/5
Verified traveler
06/04/2020
The staff put us out the hotel we had cauae they didng.i
5/5
Excellent
Verified traveler
05/25/2020
Enjoyed the location and layout/quality of the room.
1/5
Renee
05/25/2020
Location was good. Lots of retailers near by and very near proximity to freeway
3/5
Nicole
05/22/2020
Enjoyed my first stay though the second time my room was ok, very loud people next door. Lots of people hanging out in parking lot
1/5
Verified traveler
04/02/2020
Not nice hotel to stay, no clean my room for 5 day
5/5
Excellent
Kim
03/21/2020
The hotel was very clean. It’s clear that they were doing consistent deep cleaning due to COVID19. The rooms were nice and the staff was quite helpful and friendly. No complaints here. I definitely recommend this property.
2/5
Verified traveler
03/18/2020
Overall the property was kind of cruddy especially for the price point. I cancelled my original reservations and only stayed 1 night. Which i wanted to cancel for that night too but they were charging me for that night too.
4/5
Good
Verified traveler
03/13/2020
The friendly staff and the mixers in the lobby were very nice.
3/5
Verified traveler
03/10/2020
Great room size, great location. But, very uncomfortable beds.
4/5
Good
Steve
03/06/2020
Quiet location
The staff were friendly. Nice breakfast. Good neighborhood. After being out all day we came back to our room and there had been no maid service. It was too late for us to do anything about that. Overall, we enjoyed our stay and would recommend this hotel.
5/5
Excellent
Bruce
03/03/2020
modern and very pleasant workers!! The convenience to downtown Austin was perfect.
5/5
Excellent
Mr.Smith
03/03/2020
Overall Service and Professionalism of Staff Members.
1/5
Mendy
03/01/2020
Property needs maintenance!
Very disappointed in this Marriott. The unit smelled like moth balls. We did not have ONE day of hot water. A family of 5 king showers in freezing water. They said they shut the water off for a while only after I called and asked. Never did they think, to notify guests. The AC did not work either. We kept the unit at 65 and it was at least 75-78 degrees the entire time. I stay at Marriott alot. NEVER again at this one.
I will say the staff is very nice but did not really care about the issues.
5/5
Excellent
Expedia
02/25/2020
Awesome stay.
The staff was great. The room was clean. It was peaceful
5/5
Excellent
Elton
02/19/2020
Will stay again and again
Clean,friendly and most importantly comfortable like i was home
5/5
Excellent
Monica
02/18/2020
I had at least 5 kids with me. Very accommodating. Everyone was helpful. No complaints
4/5
Good
Verified traveler
02/16/2020
2 bedroom 2 bathroom suite was very spacious and comfortable
5/5
Excellent
Verified traveler
12/15/2019
I stay Egan this property is so clean and the bracfes
5/5
Excellent
Dan
12/13/2019
Big rooms, clean bathroom, microwave, fridge and stove
4/5
Good
Jerry
09/04/2019
Very spacious room
I only picked this hotel because it wasn’t to far from the airport but it turned out to be a nice place
3/5
Verified traveler
08/27/2019
Showing Signs of Wear
Great check-in experience, but from there it was a one slight disappointment after another.
4/5
Good
Pamela
07/30/2019
Large room and kitchen but breakfast is poor
This was my first time in Austin and this hotel was by a large shopping area. Unfortunately I could only walk to Dave and Busters and not to the large mall since it was on the other side of the interstate and I had no car because my husband took it to a car show. The room was huge with lots of surface area. The kitchen was the biggest kitchen area I had seen in a hotel room. I loved the super lighted bathroom sink. The hotel itself was a maze to get to my room. The hotel elevator is a bit crazy and slams closed before you can push the open fast enough. The breakfast was disappointing and the bread had mold on it.
1/5
Florian
07/30/2019
It was, over all a bad experience. What made us unhappy was the Pet Policy by that, $100 charge + 15% tax for a pet per stay. And if you stay only one night that is very costly. I will not call them "Pet Friendly" but "Pet Costly" location.
2/5
Verified traveler
06/03/2019
When is checked in they gave me a room on the first floor that was right by the pool and very noisy, they stated this was the only room free
The next day they gave me a room with AC not working, it was 80 degrees in the room
When I left for work I asked for someone to look into it, when I returned they
told me it was fixed when I went to to the room it was not fixed , still 80 degrees. I then had to repack everything and move rooms
When I voiced my complaints I was told I would get Marriott points for all of the inconveince.., I still do not have those
Very disappointing
1/5
Verified traveler
05/23/2019
Maintenance on your rooms. Specifically air conditioners
4/5
Good
Braylon
05/13/2019
Loved the Location!
Enjoyed location, room, exercise room, breakfast and free parking. Plenty of retailers, restaurants, and shopping located in area.
5/5
Excellent
Alfredo
04/10/2019
Wow...loved this place!
Excellent service nice rooms and a very good breakfast waa amazed at the choices. Will definitely stay again. Very updated and feels like home. But with more. Do only thing is that they have a 150.0p dog deposit.
5/5
Excellent
Cheryl
04/02/2019
Better than expected ‼️
Everything was perfect better than expected. Even had a fireplace in the living room.
5/5
Excellent
Verified traveler
04/01/2019
Everything was nice, clean and the front desk folks were very nice. Breakfast was hot and delicious.
5/5
Excellent
king
03/20/2019
very nice room suite and friendly staff. hot breakfast is better than most. oh, the 360 Pennybacker Bridge is just distance away. good for family trip
4/5
Good
Brenda
03/19/2019
The room was good but did have a problem with spiders at night