5/5
Excellent
Luiz
10/18/2023
One of the best places I have ever stayed
2/5
tom
09/15/2023
Updated ?
The decor is abysmal
5/5
Excellent
Jonatas
09/12/2023
Great hotel! Amazing service and structure. Room has great space and comfort.
5/5
Excellent
Natalie
08/15/2023
Great location
3/5
Edwin
07/18/2023
Location is excellent. Found hotel a little tired. Sometimes a door man - other times not. Staff is so-so friendly, will respond if spoken to but not outgoing in any way. Room was disappointing - very small, painted white walls, too much furniture, etc.
Just seems like they’ve lowered their standards a bit.
5/5
Excellent
Hunter
07/18/2023
Excellent guest services, the spa was amazing, great location and the room was beautiful!
5/5
Excellent
Luiz
03/23/2023
.
5/5
Excellent
Juan
03/13/2023
Excellent experience!! Great property with amazing location.
5/5
Excellent
Luiz
02/11/2023
Great service
4/5
Good
Yan
02/03/2023
N/A
5/5
Excellent
Mario
01/06/2023
We had an amazing stay in Boston at the Madarin Oriental. Mandarin always makes you feel like home.
5/5
Excellent
James
01/03/2023
Absolutely phenomenal hotel.
1/5
Kevin
01/01/2023
Great stay, but room NOT ready until 3:35pm
Overall stay was good but having to wait 30minutes after the guaranteed check in time (3pm) in the lobby for the room to be ready was not acceptable. We were meeting friends at Abe&Ls across the street a 3:30pm and ended up keeping them waiting until 4pm b/c of this delay
5/5
Excellent
Peyton
11/16/2022
The service at the mandarin is unlike any other hotel. The location is great and walkable to the Boston common, newbury street or the prudential center. I went to the spa and it was smaller but still very lovely.
5/5
Excellent
April
10/11/2022
Amazing experience and perfect location! The room was incredible. We did have a hiccup the first day when a few strange items disappeared from our mini bar and we found an old room key on top of the bar.
None of our items were missing and they were not in a safe. The manager took this very seriously and reviewed camera footage. He sent a very nice bottle of champagne to our room for the inconvenience.
Besides the first encounter, every single detail was incredible and would highly recommend!
4/5
Good
Steven
08/29/2022
Our arrival was disappointing. The room we had confirmation of was not available and the staff on duty did little to address the issue. However the next day the manager went above and beyond to resolve the issue. This is a beautiful well managed property. We go to Boston once a month and this will now be our go to hotel when we are there.
5/5
Excellent
Daniel
08/28/2022
Everything is what you expect from a 5 star establishment
5/5
Excellent
RAMACHANDRAN
08/23/2022
We liked the location and the service. Staff were very friendly and helpful. We will be back again
5/5
Excellent
craig
08/08/2022
Wonderful stay. The property is clean, modern, and in a great location. Rooms are spacious and up to date. Staff is beyond friendly, helpful, and pleasant. Would recommend without hesitation.
5/5
Excellent
Betsey
08/07/2022
Brett and his team including Puika and Paul (concierge) were incredible. They took care of us so well. They went above and beyond to make our stay memorable. We’ve stayed at many hotels around the world and their level of service was the BEST. Thank you!
We will be back!
5/5
Excellent
Eric
07/31/2022
Excellent service, friendly staff
5/5
Excellent
Teresa
07/26/2022
.
5/5
Excellent
Patrick
07/13/2022
Elegant hotel with impeccable service
5/5
Excellent
Kenna
06/13/2022
Super friendly & helpful staff from sidewalk to check in to check out
4/5
Good
JAE EUN
06/03/2022
Location
5/5
Excellent
Martha
05/22/2022
Best toothpaste and shampoo and handsoap ever.
5/5
Excellent
Kieran
05/07/2022
Very nice property. Staff very attentive
4/5
Good
Rusong
04/03/2022
I had higher expectations for this hotel and felt it was not worth the money I paid.
3/5
Francesco
11/22/2021
Mandarin Oriental Boston is very convenient located near by shops, historical sites, restaurants, etc. However, we’ve stayed on other MO around the world and Boston MO unfortunately falls well behind its siblings properties. It lacks a certain level of service expected from a hotel of this caliber. The restaurant in the hotel still under construction/renovation, therefore there is not a bar or decent room service. No pool. Out thermostat didn’t work. And the concierge, which was very attentive and courteous, lacked on restaurant scene knowledge. We had a wonderful time in Boston, but expected more from Mandarin Oriental overall.
5/5
Excellent
philip
11/01/2021
great!
excellent as always, understandable pandemic related constraints aside. highly recommend.
5/5
Excellent
Antonio de Padua
09/09/2021
Staff is unique. Breakfast amazing.
4/5
Good
JOSE LUIS
07/18/2021
Great location , and very good service
5/5
Excellent
Verified traveler
07/03/2021
It’s situated in a perfect location ! Love access to the Prudential Center and mall. Also love being so close to Newbury St.
5/5
Excellent
Verified traveler
06/30/2021
Beautiful property
1/5
Verified traveler
06/28/2021
It’s a glorified Marriot. Not worth the money.
5/5
Excellent
Verified traveler
06/23/2021
The location of the hotel is perfect. The service and amenities were excellent
5/5
Excellent
Jacob
06/09/2021
The absolute best five star hotel I've stayed at. Opulence but also a thoughtful attention to a governing aesthetic.
5/5
Excellent
Verified traveler
03/07/2021
When I first arrived, Tim the bellman was so kind and friendly, welcoming us as if we were old friends! I cannot say enough about Erica who checked me in at the front desk. It is so rare to meet such a kind, professional accounting person. She bent over backwards to make sure I felt as if I was coming home although it was my first time staying at this location and had never met her before. I have stayed at many hotels around the world and my experience at the Mandarin Boston far exceeded my expectations. The service, attention to detail and the exceptional staff made my stay a pleasure and this is now my new go to hotel in Boston. Thanks for making my stay such a pleasant and beautiful experience!!
5/5
Excellent
Verified traveler
02/21/2021
Great place to spend some quality time. Got a 2 hour massage and had dinner right across the street for my birthday. Amazing
5/5
Excellent
Stephen
03/16/2020
Great stay!
We loved staying here! The room was excellent, it was close to everything, amd the staff were very attentive!
5/5
Excellent
Verified traveler
01/20/2020
Excellent customer service. Bed was very comfortable and hotel is very quiet. We visited the spa and had a fabulous massage and facial
3/5
Verified traveler
01/01/2020
May be our last visit
Great location but too much $$$$ for this property. Spa was very good with trained professionals. Saunas, hot tub nice to have in hotel.
Rooms are small with nothing special for soaps, creams. Bar food was marginal at best. Drinks were well made. Breakfast staff was just ok but again, nothing special.
4/5
Good
Elena
12/20/2019
I was expecting the hotel to be as impressive as the rest of the Mandarin Orienta hotels that we have stayed in before and it wasn’t at all. Our room wasn’t serviced a couple of days. It really wasn’t the service that we expected from this wonderful chain of hotels. We still had a wonderful time and the concierge was very helpful.
5/5
Excellent
Michael
10/17/2019
Great rooms, service, and location
The rooms were luxurious and the staff were spectacular. The location is a short walk to Newbury Street, The Pru, and other Back Bay attractions.
The hotel is definitely on the pricey side, but well worth it for a special occasion.
5/5
Excellent
Lou
09/17/2019
The size of the room, had two queen size beds and there was plenty of space to roam around. The two ambassador dogs that would greet you every time you entered or exit the hotel. To me this was the best because I am a dog lover!
5/5
Excellent
Verified traveler
08/05/2019
Beautiful property in the heart of Backbay. Rooms are spacious and very nice. Entire property is top notch with a very helpful and friendly staff. Would highly recommend.
5/5
Excellent
Verified traveler
04/25/2019
Kind and professional staff from greeting to departure. Rooms were spacious and comfortable and accommodations plentiful as expected. Awesome location - Boylston street blocks from the Commons. Wonderful Mall attached and parking easy to access. Just a wonderful stay.
5/5
Excellent
Verified traveler
04/08/2019
Very good service - hypoallergenic bedding is perfect.
Good size of the bathroom.
5/5
Excellent
Jennifer
03/10/2019
Top notch hotel - relaxing and elegant
We celebrated our 10 Year Anniversary with a quick get away to this beautiful gem of a hotel. From the moment we arrived, we were greeted warmly. Bags were whisked away to our room and we headed straight to the spa - which is a destination in itself! We had a huge private spa suite with a jacuzzi and a sauna all to ourselves! Fresh fruit and a relaxation room peeled the stress away even before our expert therapists arrived for our amazing couples massage. Wow! So incredibly relaxing!
On a cold and snowy day, guests will really appreciate the indoor bridge over to the Prudential shopping center, which we used to grab a delicious lunch and to shop. Returning to our room with a beautiful view and comfortable furniture, we were so touched to find that the team had sent us a bottle of wine to congratulate us on our anniversary.
The evening was perfection at Chef Daniel BOULUD's newest restaurant at the hotel. We happened to be there for restaurant week and had a delightful menu, accompanied by an outstanding wine selection. If you enjoy wine as much as I do, make time to speak with the incredibly knowledgeable sommelier. He was an excellent guide through the very impressive wine list at the restaurant.
Tired and happy, we retired to our room and slept soundly on the soft and comfortable pillows. Room service breakfast the next morning was professional, quick, and tasty - with thoughtful touches like a beautiful challah lily in a vase. Wonderful experience!
5/5
Excellent
Verified traveler
03/06/2019
The BEST Staff, Location and Property in Boston
Beautiful hotel. Great location. AMAZING STAFF.
5/5
Excellent
Pauline
09/07/2018
Great Hotel,
It is amazing.
5/5
Excellent
Verified traveler
09/06/2018
Lovely hotel,overall a comfortable experience
5/5
Excellent
Luiza
08/26/2018
5 star service
Great service as always
5/5
Excellent
Verified traveler
08/23/2018
Very spacious room.
Staff super hospitable.
Great location
3/5
A
08/05/2018
Front desk staff seemed uncoordinated and confused, which resulted in my check-in taking 3x longer than it should have. The design feels dated for the quality of the rest of the hard product, and the really friendly service.
5/5
Excellent
Linda
07/23/2018
Great Hotel
Great hotel. Great location, very friendly staff. Rooms were A+
5/5
Excellent
Verified traveler
04/18/2018
Very luxurious Hotel in a perfect location
Was very thrilled with my stay at the Mandarin Boston. The room is very large and the bathroom is huge. Top notch cleanliness and service from staff, who are very friendly. Also very important is that the rooms are really quiet. I heard nothing from the adjoining wall and nothing out the window except for the crowds cheering for the Boston Marathon and the public address announcer. That was OK, because I was there for the Boston Marathon and our 5th floor Bolyston street view gave my wife an excellent view of the race only a couple of blocks from the finish. Also the central heating and cooling system is excellent and you can choose your ideal temperature and it makes very little noise when it's on. The atmosphere in the room felt so peaceful and relaxing and with the level of luxury and cleanliness it just felt heavenly to me the 3 days I was there.
4/5
Good
Verified traveler
04/08/2018
The hotel is dated and urgently needs to be remodeled.
3/5
christopher
01/26/2018
Not worth it
Very disappointed. The food at the restaurant was just ok, the room service less so. The spa was a real let down, heavily chlorinated and the sauna out of service. It was all very expensive and simply not worth it.
4/5
Good
steve
10/16/2017
Needs work
Great location and a wonderful staff. Our housekeeper surprised us with small favors like leaving a bookmark and a computer screen wipe on our laptop. Quality of room furnishings are well above average. Some low points included a TV with bad reception (that was repaired the next day) and bad light switches. The Mandarin has Japanese hotel-style light switches that allow whole room control. A couple of the switches were intermittently working and didn't get repaired. Our espresso maker was also unreliable. There was coffee in the lobby thankfully. Our mattress is probably due for replacement.
5/5
Excellent
Jonathan
10/09/2017
Party Boston
Had a party going on next door and the hotel manager got us an upgrade room and made our stay very special.
3/5
ISAAC
07/03/2017
So so
They gave us an "upgrade" but it ended up being a room right across from the hotel gym and close to the access doorway to the floor (we heard everytime someone was coming in and out of the gym or the floor and this disturbed our sleep at night). The bed was too plush without back support. While it wasn't a huge deal, it was still disappointing that we never got our promised welcome drinks delivered to our room after check in.
5/5
Excellent
Verified traveler
06/04/2017
Back in Boston for my 20th Reunion -- simply the best hotel experience in the city -- wonderful place to take my family -- it is a 5+ class hotel, so expect to pay for quality, competition is the likes of Four Seasons -- cleanliness, comfort, prompt and elegant service all A++++, this is, without doubt in my mind, the best luxury hotel in town -- enjoy --
1/5
francise
02/20/2017
Where was no hot water so me and my wife couldn't shower or enjoy a bath together that was the main reason to stay at this hotel we live only 30 minutes away and just wanted a night out and it was no good but the service was great awesome can't say no more the best I ever had
5/5
Excellent
Dimitris
02/12/2017
Great hotel
Great hotel and location. Excellent gym facilities. Service at restaurant can be improved.
5/5
Excellent
David
10/04/2016
It was fabulous
The room was great had a good time
5/5
Excellent
Verified traveler
08/15/2016
Amazing staff
Very loving staff who helped us throughout our entire trip
5/5
Excellent
Janie
08/23/2015
OUTSTANDING!
From the time I walked in the receptionist (who's name escapes me) realizes it was my birthday and had a cake delivered to me.. :-) it was such a wonderful surprise I loved it!
5/5
Excellent
Verified traveler
08/07/2015
Awesome!!!
5/5
Excellent
ale
08/04/2015
Very nice, excellent sevice, well located
Enyoyed the room. Didn't like the breakfast though. Expensive, poor , not good, not excellent service at the restaurant
5/5
Excellent
claudia
07/28/2015
I ordered a bag of ice for a swollen knee. It arrived in a few minute with a...complimentary cooky! I really appreciated!
3/5
Verified traveler
07/15/2015
The hotel has an excellent location. I considered that they need more staff in the front desk, there was always a line and only one at the front desk.
2/5
TIm
07/13/2015
Sharp hotel...Slack hotel staff
I was really excited to stay at this hotel. The facilities are beautiful and the location is excellent but that is all this place has going for it right now. I have never understood the "check in at 3pm/check out at 11 am" requirement but I have come to accept it. When we arrived at 3pm to check in we were told our room wasn't ready and that there were people in front of us for rooms so it may be "awhile". Things happen but the reason this made me angry was the attitude and arrogance that this news was delivered to us. No sincere apology or explanation; just arrogance. We received our room an hour later.
I found the staff pretty full of themselves, especially at their restaurant where we had a meal while they tested their fire alarm system for a deafening twenty minutes. Talk about no ambiance. Again a total indifference from their staff.
For the expensive room rate you should expect more.
Nice facility though but I will stick with my old favorite..The Westin.
4/5
Good
ziya
06/27/2015
Good hotel, but not great
Perfect location, good hotel, but do not go to Boulud Restaurant especially for breakfast.
5/5
Excellent
Verified traveler
06/17/2015
Great hotel! Alex was awesome. Had my car ready as promised every time.
5/5
Excellent
John
06/15/2015
Excellent Hotel!!!
Excellent hotel, Absolutely beautiful!!!
5/5
Excellent
Adam
06/13/2015
Perfect in almost every way.
Surprised my wife with a two day stay at this beautiful property located perfectly in Back Bay. Stayed in the deluxe king room. Check in was smooth. Hotel restaurant was very good. Only complaints would be bed was a bit too soft and we were not informed that construction nearby would not allow us to sleep past 8am. Other than that highly highly recommend this gem of a hotel.
4/5
Good
Anthony
06/07/2015
Dirty Lobby
Hotel lobby furniture was dirty with noticeable stains on many of the chairs and sofas. However, the room was wonderful and very clean. Also, the service was excellent.
5/5
Excellent
Mark
06/02/2015
Nicest hotel in Boston
Excellent hotel - gorgeous rooms. Only complaimnt was slow room service -- but at least they mae up for it by comp'ing the breakfast.
4/5
Good
discerning
05/10/2015
Convenient to shopping n dining
A lovely hotel. Has ambience, grandeur, subdued elegance, modernity and tasteful decor. Like to go back in future.
5/5
Excellent
globetrotter I.
03/09/2015
Feel like a royalty.
I feel I have to cleanup afterwards. The place is toooo clean to stay.
4/5
Good
Robert
02/17/2015
Great Hotel with More Potential!
We stayed at the MO for Valentine's Day. It was a great hotel and trip. Overall, there were just a few glitches - the lights were not working well and neither was the coffee machine.
It would be great if a hotel staff could escort clients to the room and show them how things work like they do in Europe. This would add to the ratings.
5/5
Excellent
Verified traveler
11/30/2014
Amazing hotel in the best location
We had a great and relaxing family stay at the mandarin Boston! The hotel is top notch. Staff couldn't have been nicer or more accommodating.
5/5
Excellent
JP
11/16/2014
Fantastic hotel, exceptional service.
Once you stay at a Mandarin Oriental, you'll find it hard to go back. Rooms and bathrooms are excellent. Housekeeping service twice a day. In the evening they prepare the bed for sleeping, put down a bath mat on the carpet and slippers. Set the room lights down; empty the trash cans; fill the stainless steel ice bucket; refold the leading edge of the toilet paper into a convenient triangle (really!); replace the towels, glasses, turn on the TV, etc. Lots of electronic controls. Two phones are touch screens with access to dining, housekeeping, front desk. Do not disturb is a light you turn on by the door. Room lights are all something like a Lutron system, accessible from both sides of the bed and the entry. The bathroom lights are also accessible from the bed, but can be set separately dimmed down for a night light. Glass shower, massive tub capable of two average-sized people. Plenty of business supplies, paper, pen, scissors, highlighter, ethernet cable. Room service and food are exceptional. The guy even rotated the TV to face where he setup breakfast. Also a very secure hotel. You cannot even get to floors above the lobby without using your room key card. The hotel restaurant was also first-rate. One of my favorites is Prudential Center self-parking is very near. I find valet parking to be a chore if you plan to use a car a lot. From the 2nd level, exit to the indoor mall, walk toward Lord+Taylor, take the elevator to the garage.
5/5
Excellent
Mrc
09/25/2014
Excelente!!!
5/5
Excellent
david
08/04/2014
great location
Beautiful rooms
2/5
Wrdtrvlrbh
08/03/2014
Not worth it
Waited forever for a bellman; ended up carrying my own bags. Shower configuration tight making it impossible for a woman to shave her legs comfortably. Noisy despite 6th floor location.
5/5
Excellent
Verified traveler
07/06/2014
Very good, upgraded TV service required.
5/5
Excellent
Verified traveler
06/19/2014
Great Back Bay Location
The hotel is a 5-star experience with a 5-star location. It is connected to a huge high end mall with many shops and restaurants. This would be a big advantage in winter, especially.
4/5
Good
Verified traveler
06/11/2014
just one thing wrong
This hotel would get the top rating in all categories - clean, well decorated, efficient staff (mostly) except for one thing. Do they really need to tack on a daily or hourly charge for Wifi on top of their room charge? They are already among the most expensive hotels in Boston - so why the niggling extra - when every Motel 6 and Comfort Inn in the country offers it for free. Seems foolish to me. Otherwise, I would not hesitate to recommend this place.
5/5
Excellent
Verified traveler
06/04/2014
Beautiful Hotel in Best Boston Location
Very nice two night stay. Beautiful lobby, room and bathroom. Great Illy expresso. Great service.
5/5
Excellent
Verified traveler
05/27/2014
You get what you pay for
If you price not a major concern its about as good as you get.
5/5
Excellent
Verified traveler
03/18/2014
very good stay
the bed is uncomfortable,
the rooms are small comapred with the four seasons
very good spa, good massages, good food
5/5
Excellent
Stefan
03/04/2014
Fantastic
It was outstanding in all way
4/5
Good
John K
03/01/2014
Excellent service and location; very clean and nice; small issue with room temperture control, at 22C freezing, at 22.5 too hot
4/5
Good
Verified traveler
02/20/2014
5 star hotel with excellent shopping and dining
Excellent service from front desk, door staff and maid service. Bathrooms are excellent and provide top of the line toiletries and separate bath and shower with high end bath fixtures. Modern decor. Well stocked mini bar and coffee service.
4/5
Good
sister weekend
02/02/2014
Great weekend with sisters
My only complaint is there was 3 people listed on the reservation and the room was only prepared for 2. Additionally some of the visitors made and or implied that African Americans could not afford such accommodations. I know this is no fault of the Mandarin but my dollars are as green as any
5/5
Excellent
Alejandro
01/06/2014
Great SPA and location
We were caught up in the snow storm of Jan 2014. Thank God we could use the Spa facilities. Great location on Boylston St. If you have a preference for the Spa, book a lifestyle room on the same floor as the Spa facilities.
4/5
Good
chuma
11/16/2013
Good hotel. However in terms of value for money could do more in terms of in room amenities and service level
4/5
Good
Verified traveler
08/30/2013
Great service
I love the Mandarin Oriental hotel group, but the one in Boston... let's just say the Décor is still stuck in the Reagan Era. It's outdated. I feel like they need a face lift from Jeff Lewis. Service is immaculate. People here really serve to appease. The food from room service was so-so. I ordered out of convenience so I can't complain so much. No bed bug issues from my stay there. I stayed at the premiere suite and the bay back king room. There isn't much of a huge difference except the sq footage.