5/5
Excellent
Amanda
11/08/2023
hotel was about what we expected. Nice breakfast and staff was kind
5/5
Excellent
Angela
10/20/2023
Great place to stay
5/5
Excellent
norhene
10/15/2023
Pleasant surprise
Booked here for the Chicago marathon and was pleasantly surprised with the hotel given the not so nice reviews.
Place is clean and well maintained. Got a room with 2 double beds and room is very spacious. Even had a mini ref and microwave. Got coffees and teas as well. Restroom had a tub and ample supply of toiletries. Ice dispenser is available at the floor as well.
Breakfast is decent.
Will stay here again if I’m in the area.
5/5
Excellent
Olivia
09/09/2023
It was great. Staff was nice. The room was clean and the hallways had great photos of the city which made it feel more safe and comfortable. The breakfast was great, nice large and comfortable lobby area with view of the water. Nice neighborhood close to the college so lots of great restaurants were just a 10-15 min walk away. Felt safe even at night
2/5
Latrice
08/15/2023
Uncomfortable
3/5
genevieve
08/14/2023
The property is a basic small 2-story motel. Nothing unique. The pool-facing rooms are now facing an empty pool, unfortunately. The immediate spaces ( walkways, parking lot, empty pool) are a hotbed for rodents. I encountered large rodents each time I ventured in or out of the unit. One suggestion is to have closed garbage bins. I saw 3 rats climb out of a garbage can with food items !!! Scared the bejesus out of me. The community around it is awesome.
4/5
Good
Daniel
08/14/2023
lower cost booking with Best Western perks
The Chicago Lake Shore Hotel served worked well for my wife and I while in town for Lollapalooza. Bus/train stop is just a 9 minute walk away. This hotel is run by the same people as the Best Western next to it and that is where you’ll find your amenities like ice, hot morning breakfast, and any late night candy craving.
Be sure to put out your “do not disturb” sign if you want to sleep in as house keeping likes to get to work early.
No fridge and microwave in rooms but great A/C and hot water. For best experience try to get a top floor unit so you don’t have to hear everyone coming in and out.
There is also an EV charger located in the Best Western portion of the property.
No pool available but the lake is right there.
1/5
Tyler
08/10/2023
Towed without giving a parking pass
1/5
Cassandra
08/07/2023
The hotel was dark-the lamps were unplugged. It smelled like dirty carpet. There were stains on the walls and ceiling. The bathroom and towels were gross. I did not feel safe staying there with my daughter. The place is more like a motel than a hotel. Most of photos posted online are from the Best Western Plus next door and I know that because after contacting Expedia to assist with getting out of the reservation, that's where we ended up staying. And to make matters worse they charged me for the night even though we didn't stay there because I didn't feel safe there with my daughter and who would...tight hallway with 4 doors 2 upstairs and 2 down, shady bunch of guys (4) right across from us, and the stairway reeked of marijuana.
3/5
Jennifer Kristine
07/27/2023
Wijsjs
1/5
Alma I
07/26/2023
Do not consider this hotel for your safety. Over night they stole the convertor of our car. It cost us $495 to fix it and with no apology from the hotel . The area is dangerous .
1/5
Bret
07/22/2023
Rats in the parking lot. Bugs in the room. Stains on bed spread. We were amazed to discover that there is still such a thing as a smoking room. Disgusting, made our clothes smell like cigarettes.
2/5
Ann
07/20/2023
The electricity was sketchy. We had to flip a main switch to get any of the lamps to work. The lamps were old-fashioned and did not have charger ports. There is no refrigerator or microwave. I wonder if the electricity would not have supported those things.
The staff was all very friendly, however, and efficient.
1/5
lucio
07/20/2023
I'll never return
5/5
Excellent
Aleksei
07/19/2023
👍
5/5
Excellent
Kendell
07/19/2023
I still haven’t received my deposit and it’s been a month
3/5
Suzanne
07/19/2023
It was an average stay at an average motel. it was confusing to determine which hotel was the one I had booked. There are two hotels budgeted right next to each other. The room was clean, but it smelled funny. The mattress had springs and was very bouncy. Reminded me of my bed from 30 years ago, when I was a kid. I appreciated that it was close to where I needed to be and for the price, I got what I paid for.
2/5
Wilona
07/13/2023
This place needs a deep clean.
5/5
Excellent
Jesus
07/09/2023
The property is a old building carpet is old but the employees were really nice and helpful.
4/5
Good
Dawn
07/09/2023
A solid 3-star hotel. It was neat and clean, felt safe and was convenient to attractions and downtown Chicago. It's one of the few places with onsite parking, which was a major consideration. Nothing within walking distance, but a lot of restaurants and amenities a short drive away.
5/5
Excellent
Shyra
06/25/2023
Very quiet and peaceful.
2/5
lisa
06/25/2023
If there was mire honesty about the hotel you wouldn't be so dissapointed its $50 a night max. Its an old unsafe motel on a highway.
4/5
Good
Edward
06/23/2023
Convenient location, good price, good neighborhood, clean, average breakfast If you want to stay at the Hilton not the place for you
3/5
Tenesha
06/22/2023
HORRIBLE CUSTOMER SERVICE
My family and I had to find a hotel for the last night at last minute due to electrical issues in our home. I booked our room via hotel.com app as I do for all my stays. On the website it stated that a $50 deposit would be requested when I check in, no problem. Upon checking in I was informed by the hotel desk clerk that the deposit would be $100. When I asked why, when the website said another price, he continued to say it would be $100. I asked him to show me in writing exactly where it states that there is a $100 deposit. The clerk could not validate the amount as well as he informed me that it's not his problem what is on the site. Due to it being late, we gave the card information for the deposit. Upon checking out there were 2 women at the front desk, when I asked for a receipt for the night's stay that told me they could not provide me with one, which raised a flag. I then asked for a receipt for the deposit , again they informed me they could not give me one even though I paid it to them directly. I asked for a manager, I was informed one was not on duty and they handed me a business card. If it wasn't for the fact the room was non-refundable, I would have taken my family elsewhere. I would never stay at this hotel again, not matter the urgency. I would be contacting their corporate office as well.
Please BE WARE before booking this hotel, due to hidden policies that they can't provide you with and expect you to just take thier word for it.
3/5
Minjeong
06/21/2023
Not super good, but not bad
It was hard to find this hotel by public transportation. All staffs are kind and friendly. However, I couldn't use WiFi at all for two nights in the room and the room condition was not perfectly clean. I could see some stain on bedding. By the way, breakfast quality is quite good, though.
4/5
Good
Susan
06/18/2023
Nice breakfast. Good location.
4/5
Good
Travis
06/14/2023
Nice it's pet-friendly, but internet is very bad in the back corner of area. Was expecting at least a small fridge but didn't have one.
2/5
chester
06/13/2023
Undergoing construction, pool empty, food service non-existent except for a short breakfast in the main building.
Rooms outside of main building were just bad, ours did not have all lamps working, had to make a setup using my extension cord. No provisions for ADA persons.
2/5
Verified traveler
06/12/2023
Walk on by and book elsewhere.
The hotel shares "space" with a Best Western which was confusing especially when checking in. I had no idea until I questioned the breakfast being served. I was then told "Breakfast is for Best Western guests. Your hotel is just using our (Best Western's) lobby while they update theirs." I also witnessed the front staff arguing with two hotel guests which is not the way to begin a stay at a hotel. The room was in need of sprucing up with a broken and threadbare chair and non-functioning outlets (which isn't good in the age of technology).
4/5
Good
Neil
06/11/2023
The Lake front view.
3/5
Alexandra
06/06/2023
The hotel smelt so weird. The rooms were very outdated.
3/5
clara
06/04/2023
Didn’t realize there are still smoking rooms. Our room smelled so bad and irritated our allergies. Property is quite old, but appeared to be clean.
5/5
Excellent
Ashley
06/02/2023
Affordable, quick walk to public transportation
3/5
Kimberly
05/31/2023
We felt safe and the hotel is in a great neighborhood. The rooms were surface cleaned but corners and base boards were dirty.
5/5
Excellent
Kyle
05/27/2023
Good location. Weak sustainability
Good value and location. No recycling and disposable plastic toiletries.
5/5
Excellent
Verified traveler
05/25/2023
Old Carpet smell
Upon entering the room, there was a somewhat strange smell. Probably due to the old carpet. Still, the bathroom and beds were clean.
1/5
Verified traveler
05/23/2023
Horrible experience
I’ve visited their before and it wasn’t bad. But this time I had a horrible experience and won’t be returning there no time soon. The room I had didn’t have a refrigerator or microwave, the lamps didn’t work next to the bed. The toilet made a loud noise when flushing and to cap things off I was given a smoking building with constant noise up and down the stairs from housekeeping!
2/5
Kelsey
05/23/2023
I was under the impression that this was a non-smoking room mere steps away from the lake. Room was musty and reeked of cigarettes. Torn carpet, worn-out furniture, loose outlet covers, just all around sleezy-feeling. Had to cross a 4 lane highway to get to the lakeshore. The staff were nice and the parking garage was very convenient, but I will most definitely not be staying here again.
4/5
Good
Russell
05/15/2023
The pictures online are a little misleading. The front desk is actually in the larger lobby area to the side of the picture on the website. I found this out by asking a cleaner after waiting half an hour for the pictured reception to open. Plenty of free parking, I was allocated a room in the building that looks like a block of motel rooms. It was a nice room, clean and larger than expected. I felt a bit out of it being away from the main hotel building and the Wi-Fi continually dropped out. My TV didn’t work initially but the front desk gave me a different remote which got it working. A decent nights sleep despite the distant traffic noise from Lake Shore drive. This place is decent in what appears to be a good neighbourhood (I walked back from Guaranteed Rate field at night) and provides an excellent buffet breakfast. There’s a Metra line a few blocks away (10 minute walk). Although this is a decent hotel, I do think it’s overpriced although it is Chicago.
5/5
Excellent
France
05/09/2023
Great location; sober room with beautiful printed
Great location; sober room with beautiful printed linen
5/5
Excellent
Kyle
05/07/2023
Good value. Poor sustainability.
Good value. Good location. Reasonably quiet. No recycling and still using tiny plastic toiletries.
1/5
Glenn
04/24/2023
We felt scammed. Excellent prices and lovely pictures of beautiful rooms in fabulous location on the lake lured us to reserve a room. However, upon arrival, we were assigned a disgusting room, smelling of old cigarettes, with dirty walls and ceiling, and a carpet that looked like it had never been cleaned. We refused the room and switched to a standard, clean room in the adjoining Best Western, which cost us several hundred dollars more for the weekend and was suspiciously run by the same staff. I asked the check-in staff if this sort of thing happens often, and they responded "all the time". This begs the question as to whether or not this is part of the organizations business plan. Very scammy, if you ask me.
3/5
willie
04/11/2023
They have two classes of rooms. One, inside the hotel. The other, outside the hotel, in California style/motel set-up. I was in a outside room. Seventy style scratched-up furniture. Noise refrigerator. Front door that wasn’t plum. Had cracks between the door and the frame. One could peer right into the room from the outside. See photos.
4/5
Good
MELVIN
03/24/2023
They upgraded the breakfast and coffee is through the day. Great job!
5/5
Excellent
Cecilia
01/18/2023
I was skeptical about the place because of the reviews. The place it’s ok; basically is just to rest while doing all the things you r doing while in vacations. It’s cool since is by the hwy, close to the soldier stadium,all museums and sears tower and 360; plus the river is across the street. And the employees were so kind and nice! Definitely the place to stay for good price and you can bring you furry friends along too!
4/5
Good
Tori
12/17/2022
Clean and good location
3/5
Justine
12/09/2022
Likes how close it was to museum but it needs updating, its an old property
2/5
Hawwaa
11/28/2022
I would not recommend staying here. There’s a huge bedbug problem and then property looks like it hasn’t been cleaned in decades. Very disappointed and not worth the money. No matter how cheap.
5/5
Excellent
Kyle
11/14/2022
Confusing Check-In; Great Otherwise
Very good value overall. Good location and clean accommodations. The check-in is actually located at the Best Western next door, but there is zero signage in the now-defunct lobby windows to tell you where to check in. Would it kill you to put up a couple of paper signs in the windows of the lobby to tell people where to go? Also, no recycling bins in the rooms.
4/5
Good
Marc
11/05/2022
Very Basic, Great location and clean.
3/5
Victoria
11/01/2022
Adequate but not super nice
5/5
Excellent
Tingqing
10/26/2022
Very quick and professionally.
2/5
Jennifer Vania
10/26/2022
Terrible
Hotel room was in very poor condition
Old furniture, carpet dirty…. Smell like cigarette
2/5
Joyce
10/22/2022
Lowest price per night was the best thing. Had to go out into the cold to get ice, no fridge, microwave. I asked for microwave to be sent to my room, attendant said we don't do that. On the 6th day of my 7 day stay, I heard a person checking in request a microwave and he got one. When requested one she said she would get me one tomorrow, (my departure day). Worst service I've ever experienced at a hotel.
2/5
Kadeen
10/18/2022
the bedrooms is subpar the bed was itchy and filled with bed bugs did not sleep well
1/5
William
10/16/2022
Uggg
The mattress was extremely uncomfortable and it made my back lose alignment and hurt my partners shoulder. I liken it to sleeping in a bowl. Worst stay ever at this facility.
5/5
Excellent
Charea
10/16/2022
It was clean and real basic. Said there would be breakfast but there was noon and the TV DIDN’T WORK
1/5
jody
10/14/2022
This is maybe a one star, not a three star property in my opinion and given that it is held out differently I just feel a need to correct the record. My room had a dank almost BO odor and the interior was pretty worn. I was disappointed and surprised.
5/5
Excellent
Angela
10/13/2022
Great location
4/5
Good
Nicholas
10/12/2022
The property itself is in a very safe part of town and location is amazing! We did have a few items that seemed “loose”, such as in light switches and faucets. Nonetheless, as broke college kids, the hotel serves our needs wonderfully
3/5
Rama
10/05/2022
Location mainly
2/5
olga
09/28/2022
first night was no power and my breathing machine stoped working. second night in different room so man little flie from sink draine. discgusting
3/5
Danielle
09/26/2022
Mold in tub big nasty ink stain in carpet ..it was a smoking room the only thing i liked about it..
3/5
Barry
09/21/2022
Location and price.
2/5
Trevor
09/19/2022
Old and run down. Uncomfortable beds, and smoke detector had been covered in plastic wrap so previous guests could smoke without setting it off.
5/5
Excellent
Jose Luis
09/19/2022
Beautiful view! Parking just Infront of your room it was awesome 👍 overall it was a pleasant stance
3/5
Christopher
09/16/2022
The location of the Hotel is weird at first to access, but easy to get in and out of once you figure it our. the front desk staff was decent, however the cleaning crews, not so much. On my first morning the cleaning crew knocked on the room 2 different times even tough I had the do not disturb sign on the door. the second morning it was 5 different times in the matter of an hour, and on the fifth time they came walking into the room as I was getting dressed, mind you it was my last day but still 3 hours prior to checkout.
4/5
Good
Cesar Emilio
09/15/2022
It better if you're offering breakfast
2/5
Yoshimichi
09/14/2022
The carpet in the office room is old and dirty.
However staffs are good.
1/5
ROBERT
09/12/2022
The place was dirty and sheets were stained
3/5
Nicole
09/05/2022
Good for Chicago prices
Pros: Within walking distance of buses into the city. Most affordable place for sure just outside of the downtown area. Felt safe, though musty, was very clean.
Cons: no water pressure, bed was springy and horribly uncomfortable.
We were only there to sleep so it was definitely an acceptable place. It looks sad on the outside, definitely can tell it's not what it once was with the drained and dilapidated pool, defunct restaurant and musty dark interiors
3/5
Jon
09/05/2022
Half of the channels on the TV did not work and the AC did not work too well either. Room was clean but not very comfortable.
4/5
Good
Dixon
09/05/2022
Check in was at the best western next door. property was tired but fairly close to the attractions we came for. Room was a little worse for wear but bed was comfortable and ac worked.
4/5
Good
Daniela
08/26/2022
*
1/5
Yenigul
08/17/2022
Lake shore hotel run under same front office with Best Western. I picked nonsmoking double room from lakeshore thinking I would get same room which stayed previously.
Non smoking room in the same entrance/ building with smoking rooms. Carpeted dirty entrance.
I argued with front office and waited hours until they agreed to give room from Best Western. All the negotiating I paid another $25 for each night top of my previous payments. No hot breakfast served. It was a costly stay with stressful argument with front desk. Not recommend it to anybody.
3/5
Jennifer
08/15/2022
Friendly staff, convenient to-go continental breakfast (coffee, muffins, bars--plastic waste), basic athletic facility.
Great location. Nearby bike/hike path, easy access to Whole Foods.
Beds and pillows are not great. Loud/squeaky shower. Unappealing property surrounding but safe and quiet.
4/5
Good
GABRIELA
08/12/2022
Nos pusieron en un cuarto sin aire acondicionado en verano, fuimos a hablar en el
Front desk y después de mucha insistencia nos cambiaron de cuarto.
No sabemos si incluye o no desayuno, el día del check in dijeron que n, al siguiente día igual nos dieron desayuno
2/5
Elizabeth
08/11/2022
Old hotel on the water
Don’t stay here, pay for parking somewhere in the city. Bed had bugs in sheets. We had to request towels, and it was up steep stairs, not worth the money. Will not stay again.
3/5
Timothy
08/05/2022
Pool had no water, fridge froze our food, static on the tv, staff that didn’t care.
3/5
Júlio
08/03/2022
The room wasn't very clean.
5/5
Excellent
Elizabeth
08/02/2022
It was a pleasant and quiet stay.
4/5
Good
Patrick
08/01/2022
Air conditioning wasn’t great but other than that a great experience!
1/5
Edison
07/25/2022
There is Michigan lake close by.
Room had very bad smell.
4/5
Good
Thu
07/23/2022
Ants inside the room
3/5
Mitchell
07/22/2022
This property is going through a complete renovation. They are in desperate need of updating beyond a cosmetic facelift. And the hotel night staff was fine but a little curt. The boarded up diner provided the backdrop for young people drinking heavily in the parking lot. Not a real good look. The inside room was clean and presentable, unlike the outside.
3/5
Bimal
07/18/2022
I liked the proximity of the property to major road and easy access to downtown Chicago. Property is not very clean and it is an old facility that has not been updated at all. Carpets are awfully dirty with musty smell. I would not recommend anybody to stay in this hotel.
1/5
charmaine
07/13/2022
Rooms were smokey and dirty with dead bugs and or crawling ones. Poor airflow and beds were really small. Carpet filthy.
Force to pay upgrade to Beat western for more cleaner environment
1/5
lauren
07/08/2022
I was told the pool was closed after I paid even though I called before I booked. Also the TV did not work and nobody was able to fix it.
1/5
Amani
07/05/2022
Bad smell. Front desk staff unfriendly.
3/5
Elizabeth
07/04/2022
Shower head was broken and water was leaking on the side, causing water to get on the floor . Very noisy! we were next to the main door and heard people in and out all morning. Had a Do Not disturb sign and staff still knocked and tried to get in.
4/5
Good
ross
06/26/2022
Decent place
1/5
Ruchelle
06/21/2022
Property gave me a smoking room and did not have other rooms available, so stayed at joined hotel for $50 dollars more
1/5
V. P.
06/20/2022
Poor conditions at the Lake Shore
Television did not work. Bathroom was dangerous with no bars on the tub. Refrigerator froze my drinks that were not in the freezer.
4/5
Good
Jhamil
06/16/2022
Good service
2/5
Tamara
06/13/2022
This is a motel, 70’s decor, room opens to sidewalk, people loitering outside smoking various things. The staff was ver nice! I appreciated how kind and helpful they where.
2/5
Wendy
06/13/2022
Desperately needs update. Stairs only to 2nd floor!!!! Really??
1/5
Rafael
06/09/2022
Poor condition, dirty
5/5
Excellent
Connie
06/08/2022
There were rats...
3/5
Junko
06/06/2022
Affordable for the location but very old facility
I've used this hotel a couple of times before as the location is very convenient and staff at the reception is always nice. This hotel is very affordable for the location, and the free parking is a huge benefit when you want to stay in Hyde Park area. However, the facility of this hotel is very old. For the room I stayed this time, it was clean and comfortable enough but towels are very old and bathroom needs some renovation. Whenever I turned on the lights in the bathroom, it made a huge noise which was very annoying and needed to be taken care of immediately.
4/5
Good
Jennifer
05/31/2022
Very pleasantly surprised. The rooms are a bit older, but everything was very clean and the beds were comfortable. The lobby has been recently renovated and looks very nice. There is free hotel parking located directly outside the rooms. It is located in Hyde park. The surrounding area was nice and safe.