5/5
Excellent
Spencer
01/01/2024
Our anniversary was an amazing experience. We got massages at the spa and enjoyed an excellent meal at Circo.
5/5
Excellent
Emily
12/22/2023
Our entire stay was excellent as always! We always cherish our time when staying at a Four Seasons.
5/5
Excellent
Danny
11/15/2023
location on the river
4/5
Good
Daniel
10/10/2023
Landscaping maintenance was spotty (dead plants; trees needing trimming).
Dinner at Ciclo was surprisingly mediocre to bad. Our waiter was excellent, but the meal was very disappointing. My ”hickory-smoked” ribeye steak was not well trimmed leaving far too much fat that was not apparent when served. My wife’s short-rib ravioli was also rather “fatty”.
5/5
Excellent
Mary
10/11/2022
Lovely visit. Hotel service was fantastic and food was delicious!
5/5
Excellent
Christopher
10/01/2022
Another great stay. Dinner at Ciclo was especially good.
5/5
Excellent
Daria
03/26/2022
The staff was amazing and so accommodating. The hotel was located close to so many interesting restaurants and activities.
5/5
Excellent
Allison
02/15/2022
Overnight stay
Hotel is recently updated. Rooms are smaller but well organized. Lovely view of Lake Austin
5/5
Excellent
Dolores
12/03/2021
Great Staff. Knowledgeable and friendly. Front desk staff excellent. Joey was great to deal with at the front desk. He made my stay special!!
4/5
Good
John
11/19/2021
From the moment I arrived the staff was friendly and welcoming. The restaurant served me a tasty steak for my Saturday evening meal. The spa was relaxing and my therapist Liz did a fantastic job. My only complaints are that the bed could be more comfortable and the shower in my room was just average. Overall would definitely recommend.
4/5
Good
Verified traveler
06/29/2021
You could notice the lack of employees. However, those who work are doing an excellent job (Valet Staff, Restaurant Staff). The front desk staff is not very friendly. Four Season Hotels are renowned for their balance of service and product quality; Austin Four Season needs improvement. There is no turndown service, and it does not ensure fresh towels in the bathroom. Overall is good but not excellent as it should be for the Brand.
5/5
Excellent
Mike
06/02/2021
This is where to stay in Austin
Beautiful property in the river and the service was great and friendly
5/5
Excellent
Verified traveler
05/11/2021
Beau
5/5
Excellent
Douglas
03/26/2021
A wonderful stay in Austin
The staff at this hotel (valet, doorman, desk staff and food service) were superb.
5/5
Excellent
Verified traveler
12/14/2020
Great views of lady bird lake in downtown austin.
5/5
Excellent
Verified traveler
08/03/2020
Couples night out
Super clean and newly remodeled. It was the break we needed.
5/5
Excellent
Diane
08/03/2020
The four seasons Austin property is a gem the rooms are super clean. A friendly happy staff, great bathrooms Comfy beds and beautiful grounds
2/5
Arturo
01/12/2020
Bad, overpriced, not at all a five star hotel, old-poorly renovated room, holiday lnn looking bathroom (small, terrible shower) room service really limited after 10 pm. Unprofesional staff, bathrobes were full of hair, definitely last time we will ever stay in this hotel.
2/5
Verified traveler
12/19/2019
Poor Customer Experience
Victor - I have been struggling with whether I should email you because there was nothing wrong with my stay with you all. However, I would be doing you a disservice if I didn’t let you know that my stay yesterday and this morning was not what I have grown to love and unfortunately expect when I stay with you all. I’d be happy to discuss speak with you on once I land in an hour and a half or tomorrow. If not, no worries. As someone who uses the phrase the Four Season treatment when speaking about the top in class customer experience, I felt I had to at least let you know.
5/5
Excellent
Michael J
12/04/2019
Perfect hotel for business traveler or couple
Fantastic hotel with a great spa and gym and it's close to everything downtown.
5/5
Excellent
Verified traveler
07/23/2019
The staff went above and beyond to make our weekend getaway perfect. Overall great place.
4/5
Good
Verified traveler
07/18/2019
The vents in the room were dusty and moldy. Generally speaking, did not feel like a Four Seasons.
5/5
Excellent
Verified traveler
07/11/2019
They were very kind and accommodating. We brought our two small dog babies and when we left for dinner, one of them was crying and they took them down into the manager’s office to love until we returned home. Everything you would expect from the Four Seasons.
4/5
Good
philippe
06/30/2019
too close to elevator
5/5
Excellent
Debbi
06/11/2019
Top Notch
It was excellent - wonderful venue
5/5
Excellent
Verified traveler
05/20/2019
Looks a lot better after the renovation! The rooms, the gym and especially the lobby and bar.
4/5
Good
CC
04/13/2019
Stayed here during SXSW - a calm and pleasant retreat away from the crowds. Spacious and clean room, staff were professional and I had a very good stay. Dining at the hotel/room service was great, however a drawback is there are less options than at other Four Seasons I've been used to: Only one restaurant and a lounge. I did not get to use the pool/other facilities but the park around the hotel is lovely and you get an amazing view of the river if you stay on that side of the hotel. Overall very pleased. I'd stay here again at the right price.
5/5
Excellent
Shawna
02/06/2019
Relaxing
Loved every minute of my stay from pulling up to the valet and checking to check out. Service was excellent, room service great
5/5
Excellent
Molly
01/22/2019
Top notch service & amenities
My visit was a 3-day, girls getaway and we really enjoyed everything about our stay at the Four Season Austin.
PROS: It's a perfect location for accessing everything downtown on foot - and a short drive from anywhere in town. We both had great massages at the spa, and used the steam room too which was great. Great gym & well-stocked locker room! Employees provided really great service throughout our stay, including specialized pillows and bedding for the super cozy bed.
CONS: Aside from being prepared to spend top dollar there are only minor "cons" to report. We wished there had been a hot tub, and the spa area was kind of small and too connected to the gym (I like having more space to hang out and relax). Also, we slept in until 9-9:30 on the weekend and almost missed the coffee set up every morning. Not sure why a place like this wouldn't have coffee and water set up for guests 24/7?
5/5
Excellent
Verified traveler
11/17/2018
Exceptional staff and facilities!!! Love the remodel!!!
5/5
Excellent
Verified traveler
10/30/2018
Enjoyed my stay to the Four Seasons Austin. Excellent location on the river and close to all downtown attractions. Great food, as is customary for FS properties. I stayed in a river view suite, which I would highly recommend, as it is very spacious and comfortable. If you get a river view room, there is a big power line that will be in your view for all floors up to (I would say) floor 7. You will not regret staying here.
5/5
Excellent
Lindy
09/24/2018
We love ❤️ the Four Seasons service and the fine property
5/5
Excellent
David
08/31/2018
Will be back
The people make a big difference at a typical Four Seasons but especially so in Austin - great group of employees - the hotel is in renovation mode and they went above and beyond to make us as happy and comfortable as possible. Will return!
5/5
Excellent
Verified traveler
08/11/2018
Hotel was quiet and upscale. We stayed overnight prior to an early medical appointment based upon its proximity to our destination.
5/5
Excellent
HookBoss
08/08/2018
The hotel was under going renovations but they did a great job making it feel as though nothing was taking place. Loved it great staff we will be back!!
4/5
Good
Rebecca
08/05/2018
Great hotel but under construction during our visit. Service was exceptional! The margarita cart amazing. Would be nice to have an adult only pool. Too many kids splash and playing Marco Polo.
5/5
Excellent
Josh
06/25/2018
Hotel is excellent!
1/5
Verified traveler
06/08/2018
Not worth
Not worth the price at all. We stayed for our anniversary and hotel cleanliness and level was not worg the ratings.
5/5
Excellent
Verified traveler
06/07/2018
Nice downtown hotel
Love this location. Would definitely stay here again.
3/5
Verified traveler
05/14/2018
Charged high end hotel price (~1000/night) for a terrible view of a parking lot and a room where the AC had an odd, almost stuffy smell to it. Was granted late check out with my booking then had house keeping and later front desk staff coming by and calling room to “see if I needed any help [getting out of room]” essentially.
5/5
Excellent
Colin
05/08/2018
First class comfort and service
We had an amazing weekend at this hotel! I travel for work internationally and can say easily the service and comfort of this Four Seasons was world class. It was right on the lake, within walking distance to great spots on the water, the new library, and the cafes and restaurants on Congress. Although it was always tough to leave the hotel's comfort- but always easy to come back! Highly recommend!
5/5
Excellent
Alexander
05/03/2018
Good hotel.
This is a good hotel.
5/5
Excellent
dmp
04/30/2018
Excellent service, extremely comfortable room, great food at TRIO, wonderful spa.
5/5
Excellent
Myrna
04/23/2018
Nice downtown hotel
The whole hotel was amazing Everything was clean and nice. The staff was very helpful.
5/5
Excellent
Shae
04/07/2018
Perfection in Austin!
From the seamless smiling check in, to the view of the lake and the beautiful room and grounds...this is THE place to stay in Austin! When we told the concierge we were going to the University for a tour we received a chocolate plate in the shape of Texas with a “Go Longhorns!” Written across the stop. Special touches and first class experience. This will be our new home away from home when we visit our son!
5/5
Excellent
Geno
03/20/2018
Great for business and pleasure.
Everything was top notch. The room was spacious and comfortable with a great view. The fitness center was exemplary, with complementary water and towels.
4/5
Good
Verified traveler
01/23/2018
Great updates... but service was not on point.
I have stayed at the Four Seasons Austin many times. I even had my wedding reception in the large ballroom, so I can vouch for the Four Seasons experience that is expected. However, I was a little disappointed with the service this time around. We arrived and expected the bellhop to bring our items to our room. After checking in and waiting for 10 minutes, my husband wandered back downstairs only to find our belongings still outside on the same bellhop rack. And my second complaint is that the room telephone didn't work. Not that it was a headache to call from my personal phone, but if I'm dropping a heavy penny to stay at a four-star hotel, everything better work.
Other than that, the front desk was cheerfully hospitable. I thought the renovations were tastefully done... except the ballrooms. I know it was a split decision to keep or get rid of the elegant chandeliers, but it was a huge selling point for us to have our wedding celebrations there, and I am deeply saddened it was replaced by some modern monstrosity.
5/5
Excellent
Verified traveler
12/10/2017
Room was nice. Staff helpful. Location convenient. Near nice walking trails.
5/5
Excellent
Verified traveler
10/11/2017
Wonderful, already looking forward to returning
Great place even better location. Was walking distance from all that I needed
5/5
Excellent
thos
10/09/2017
Fantastic visit
Great location, rooms are comfortable with views of the river, bar and restaurant were hopping for acl weekend and football games. Pool is nice but not up to four seasons rigorous aesthetic standards. Bonus: lake austin running trail and bat bridge are steps from the hotel. Try the blt + egg for a decadent brunch!
5/5
Excellent
Nancy
09/20/2017
Nice hotel walking distance to restaurants
This was the first time we traveled to Austin and stayed at the four seasons hotel. The hotel is under construction but we hardly heard any noise and were told about it in advance. Our room was already renovated and was very nice. The only downside was no gift shop. However, this may be added with their ongoing renovations according to staff. Overall really good experience!
5/5
Excellent
Susan
08/17/2017
Everything was 5 star
Great bed and bath very clean.
Great location.
Great staff very friendly
Fabulous view from our room.
Convenient location. We ride Vonlane Luxury Bus from so very close to Hyatt where the bus trip ends.
4/5
Good
kenny
07/14/2017
close to lake
staff was very friendly. the bed was very comfortable.
5/5
Excellent
helene
05/01/2017
Fantastic Stay!
The Four Seasons is warm and inviting, not like their other more stale and sophisticated properties that appear old world.
The staff is gracious and accommodating.
I highly recommend the location and is walking distance to EVERYTHING!
5/5
Excellent
Verified traveler
03/28/2017
Austin hotel
Great service easy access to downtown xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
5/5
Excellent
Verified traveler
02/13/2017
Romantic city stay
Everything you would expect from a four seasons. The back patio / yard / restaurant on the lake was perfect. Other than a billing issue at checkout that was quickly resolved, it was a great short stay.
3/5
John
02/13/2017
Not up to what I expect from a Four Seasons
I was not all that impressed with this Four Seasons. The location was fantastic. The general facilities, such as the lobby and grounds were great. However, I did have some major issues. First and foremost, the spa was undergoing a renovation, and I do not recall any notification regarding the closure. While they had temporary treatment rooms, my wife was unable to use the general spa facilities, which she really enjoys. Next, there was some level of spa construction/renovation noise during the day, which was very annoying. Rooms were not the size I am used to at a Four Seasons (no separate toilet area, or even a tub). Service was very spotty in the lobby bar. And, finally, our room was never serviced by housekeeping on one our our days of the stay, despite hanging the "please service room" door hanger on the door for most of the day while we were out and about. In short, I just expect better from a Four Seasons.
5/5
Excellent
John
02/12/2017
Austin's Best Hotel Location
Was able to check in at noon instead of 3 pm, lake view room with balcony, watch the bats at night leave Congress bridge and the scullers in the early morning while the lake is quiet, what's not to love about this hotel?
4/5
Good
Erica
12/05/2016
Not worth the price
The only reason we booked this hotel was because it was an Expedia VIP hotel. When we checked in there was a very loud party going on in the lobby bar and we could not hear the front desk clerk. We were put in a second floor accessible room facing the driveway. I went down to see about being moved to a higher floor and we ended up being moved to the 7th floor, facing the river. The room was nice, and the views were great. We've stayed at several Four Seasons in the past and I don't feel like the service was on par with the nightly rate.
5/5
Excellent
natalie
12/01/2016
Nice hotel close to the Lake and downtown
Easy walking to downtown and Rainey street and the lake. Great coffee and breakfast
4/5
Good
gred
09/02/2016
not 4 seasons you wxpect
Great location and staff. Dated rooms. Needs major renovaion.
5/5
Excellent
Shannon
08/18/2016
Best service , just incredible
5/5
Excellent
John
08/17/2016
Our stay was great, as usual, at this hotel. The staff and service standards are impeccable, and we can't wait to come back. I travel to Austin several times each year on business, and we tend to stay here most of the time. They think of everything before we need it.
4/5
Good
kenny
08/06/2016
nice hotel near the lake
the staff was very friendly. i got a great room over looking the lake.
3/5
Verified traveler
07/05/2016
In need of a makeover...
Nice overall, hotel needs remodeling / work. A little tired looking, which was also confirmed by a recent 4 Seasons guest who stayed not too long ago whom I know personally, and had the same impression. Staff was great, except with one experience when I went outside one evening and asked for a cocktail and had to wait 25 minutes for someone to come outside (after I went in twice to ask for someone), and it wasn't busy, either.
5/5
Excellent
kenny
06/25/2016
nice lakeview room
it is a gorgeous view of the lake. the customer service was excellent. the staff was very very friendly.
5/5
Excellent
daniela
03/24/2016
Excelente time with the family!!!
We return to Austin after 10 years and It was excelente the staying at the Four Seasons!!! My kids loved it and the overall service was very good!
5/5
Excellent
Verified traveler
02/09/2016
Incredible staff!
The room was fantastic! Comfortable, clean, and welcoming. The staff was incredibly friendly and helpful. I actually became ill during my stay and the staff jumped through hoops to help out. They brought complimentary tea and called in a dr. Whom responded within 20 min. It's the extra special touches that really matter. Thank you'
4/5
Good
Verified traveler
01/20/2016
Excellent room service
This 4 seasons is not as fancy as the other ones I've stayed in the past , nevertheless the service was great ! The young lady who cleaned our room took pride on her job ! What a wonderful work, she folded every piece of clothing we had to perfection, every bottle or medicine or cable placed in perfect order. Attention to detail as incredible, in addition to a very fast and friendly service on the front desk and bell boys.
Recs: improve the bar menu Pls , meatballs were hard and tasteless , everything else great.
5/5
Excellent
James
12/17/2015
Service Above and Beyond
Great service. I had booked a suite and was put into a smallish room. The problem may have been a miscommunication with the reservation site. I expected them to say, "not our fault, enjoy your stay." Instead, they found a suitable suite, moved my stuff and brought me a complimentary cocktail for my trouble. I was pleased and impressed.
5/5
Excellent
Patti
11/10/2015
Hook'em!
Visiting our daughter and enjoyed every minute! Texas football and a beautiful waterfront view at the hotel! Priceless!!
5/5
Excellent
Verified traveler
10/28/2015
Nice hotel right in the lske
This hotel is right on the lake in downtown Austin. There is a beautiful trail for walking, jogging or biking that runs for miles! Work out room is really small but doesn't matter as much with the path right there
5/5
Excellent
Cynthia
08/25/2015
My husband and I went for a long weekend getaway. It is a wonderful hotel, and an even better location. Only thing better would have been to have a room with a balcony.
3/5
Loviolette
08/19/2015
At over $500 a night you REALLY expect more. Couldn't get coffee in the morning unless you ordered through room service at a ridiculous price. Room was small and balcony overlooked a parking lot and other hotels.
5/5
Excellent
Allie
08/10/2015
Exceptional service and attention to detail
Literally EVERY employee of the hotel greeted us with a smile and offered assistance if we needed it. The room was clean, comfortable and very quiet. The restaurant, bar and lounge also proved to be enjoyable and a delight in every way. The attention to detail was impressive from servers calling us by name upon approaching our table to specified mattress and pillow type according to your preference.
5/5
Excellent
Verified traveler
07/27/2015
Downtown, with good views & restrurant access
Helpful pleasant staff, rooms & facilities one would expect from the Four Seasons.
5/5
Excellent
sissyk
07/17/2015
Hotel on Ladybird Lake, close to U of T,
Right in
Enjoyed our stay, staff were very accommodating and helpful. Kate at front desk helped with all of our requests. Would definitely go back or recommend.
5/5
Excellent
Linda & Jim
07/05/2015
Great location & lake view, too
We were celebrating our 25th anniversary & the staff made us feel very special! The room suite was wonderful & comfortable. Also, Trio restaurant service & food was top notch. We will be back for sure.
5/5
Excellent
k
06/01/2015
A nice place to stay...
Nice stay in Austin. Convenient location for downtown. Easy access to Cap Metro bus and airport service. Easy access to Lady Bird Lake walk. Nice , helpful staff.
Overall, not on same level as NYC Four Seasons, but lovely nonetheless.
2/5
Verified traveler
05/30/2015
Very poor experience on boarding passes
My extensive comments were inadvertently deleted. The front desk was completely inept in handling boarding passes. They had to send three different people to help and only the third person was competent. The whole experience took a 1 1/2 hours and should have only taken10-15 minutes.
The only thing the front desk personnel were capable of was making apologies. I expressed my strong displeasure when checking out.
Sidney Stafman
5/5
Excellent
Verified traveler
05/15/2015
Perfection
Couldn't have asked for a better stay. Will be back for sure!!!!
4/5
Good
Verified traveler
05/11/2015
Great location. Had very poor service at pool. However all other services and staff was great.
5/5
Excellent
Bach
04/04/2015
Four Seasons Stay
Our experience at the Four Seasons was nice, as expected. Rooms were spacious & clean with a pretty view of the lake. Some of the staff were awesome: valet, spa, receptionists were great. Some were snooty: concierge. All in all, it was a nice stay.
5/5
Excellent
Deb
04/01/2015
Nice hotel in a great location
This is a very nice hotel in a beautiful location right on Lady Bird Lake in downtown Austin. We were surprised by how much green space there was! It was lovely! Our room overlooked the lake with a walk out balcony. It was exceptionally clean...our king-sized bed was very comfortable. Staff was always friendly and helpful. We easily walked to just about everything we wanted to see. Lots of great bars and restaurants. Highly recommend Bob's Steak and Chop...wonderful food and service! We wouldn't hesitate to stay here again!
5/5
Excellent
Donna
03/13/2015
Staff makes the difference!
The wonderful friendly staff went the extra mile to make our stay pleasurable!
1/5
Verified traveler
02/26/2015
Keep It!!
More like a re-branded Marriott- cheesy room furnishings- looks like it was decorated from TJ Maax; bar/lounge area was even worse- and amateurs working in it- the worst 4 seasons I have ever stayed at! Could they have gotten the name wrong??
4/5
Good
Lyle Kendrick
02/13/2015
Paying for amenities, not the room
You are paying for the amenities-lawn along Town Lake where you can enjoy a cocktail and a happening indoor bar scene. Rooms are small and beds are even smaller!
5/5
Excellent
Raymond
02/05/2015
Food is perfect
Amazing
5/5
Excellent
Verified traveler
01/29/2015
4 seasons
Great.
3/5
gerald
01/27/2015
Just Missed
Nothing Special. Not a good representation of 4S. Good food
3/5
Verified traveler
01/21/2015
Not what I expected
I opted for the room facing the water with a balcony which was nice. I think they should be upfront and clear that at $600+ a night, there is no bathtub. I was going for a weekend getaway but when I got there was informed the spa was booked up and then there was no bathtub in my room. I've stayed at other 4 star places in Austin and it's a tough call whether I would return. The things that attracted me to this hotel were the amenities and when they aren't available to someone staying, well I'm not quite sure why I paid $200 more a night than what I would have paid at a competitor around the corner and also in a room with a tub to soak. The brunch is good - thankfully I was able to get in at that but was left with a 10am reservation because yet again no availability. The room service was good food - something I would probably pay for at a restaurant and be happy with - definitely not your typically sub par "room service." Overall, the valet was quick and reliable, and room service was good. The room with the view of town lake was nice to see - I'd definitely recommend that upgrade versus street view. The room seemed very basic compared to the rates for the room.
5/5
Excellent
Verified traveler
01/19/2015
Beautiful location, great service
The service at Four Seasons is always exemplary and this location did not disappoint. The grounds are beautiful and the restaurant was good too.
5/5
Excellent
Abel G.
12/29/2014
Work Trip
All rooms have been recently renovated and are very clean, quite and spacious. Ask for a room with a balcony and lake view (might even see the bats at dusk). The Sunday morning brunch at Trio is awesome and to be missed! Great jogging trails along the lake are just a few steps away. Enjoy!
5/5
Excellent
Abel G.
12/29/2014
Weekend Escape
Excellent location in downtown area. Rooms are spacious and clean (recently renovated). Ask for lake view if available. Sunday morning brunch is phenomenal and should not be missed! Will definitely stay there again.
4/5
Good
Verified traveler
11/10/2014
Great location
This is a nice hotel, but it is way overpriced. Should be about half of what they charge. We will be staying at another hotel next time. We splurged for a family event, but we could have had just as nice a time at a less expensive place.
5/5
Excellent
Lynne
10/21/2014
Too expensive
I like the Four Seasons and have been a regular over the years. There is nothing not to like except the price. They have priced themselves out of my market unless I can't get anything else downtown which was the case this past weekend. This is Austin not the French Riviera.
1/5
Robert
09/22/2014
Management not helpful-dissapointed
I had a horrible experience: They lost my river view terrace room reservation, and no assistance at all from Management of Hotel. They charged me same rate for a city view of their parking lot. It ruined the 24 hours that I spent at this property. Wrong room, several hours spent trying to work out their internal administration of reservations. Then tried to double charge me. It was a complete wasted trip disrupted by what could have been a simple resolution. No General Manager on duty on the peak weekends.
5/5
Excellent
eddie
09/05/2014
it was great, but there was no water pressure …which reall irks me
5/5
Excellent
Verified traveler
09/01/2014
No Bathtub in room
No hot tub/ jacuzzi on the grounds
3/5
Michael & Jane Tigar
08/25/2014
Tarnished, but working to come back
We have stayed at the Four Seasons many times. The hotel staff is friendly and helpful. However, the hotel is undergoing renovation. The renovated rooms are just fine. However, we paid a hefty price for a room, and when we arrived, we were assigned to a non-renovated room with a small window and a sagging bed. We were tired, and so we spent the night there. In the morning, the staff cheerfully gave us a new room that had been renovated, and the room was up to the "old" Four Season standards. Hence, the middling grade. That said, Nicole at the front desk was superbly helpful. Elena in the restaurant was charming and efficient. Our waiter John deserves praise. All in all, an OK experience, but there is no excuse to treat any traveler -- particularly one who has been a guest so many times over the years -- as we were initially treated.