2/5
Verified traveler
06/10/2024
Delayed check in
Our room was not ready when we arrived. We were told it would be 5 mins and to wait in lobby. Desk clerk checked in 3 other parties, gave them a room. Finally I got back in line and eventually got a room. Total disregard for our time.
5/5
Excellent
Julie
06/10/2024
Super cute hotel, room was amazing with full kitchen in it. Great pricing available as well.
4/5
Good
Ahmad
05/22/2024
Beautiful room with kitchen.
5/5
Excellent
Verified traveler
05/16/2024
Nice big room
5/5
Excellent
lindsay
05/12/2024
Staff was friendly and efficient.
5/5
Excellent
Michael
05/12/2024
Clean and new facility
4/5
Good
Matthew
04/20/2024
Came into NOVA from NY for a brief visit (4/18-4/20) and I wish I could’ve stayed a little longer. Staff was polite and warm upon check in and the room was clean, cool, and comfortable. I’ll definitely be back!
5/5
Excellent
Won
04/15/2024
I stayed for the weekend to get some work done without any distractions. The area and the hotel were very quiet. The room had a full size refrigerator and a kitchen. Very clean and comfortable.
3/5
Chan
04/14/2024
Property was ok. You have to pay extra for daily housekeeping .
4/5
Good
Juan
04/13/2024
It was good. Parking was a little rough tho but other than that it was all good.
5/5
Excellent
Jeffrey
03/28/2024
Friendly and great service
1/5
Sulma
02/28/2024
Charged incidental fee for no reason. They continuously charged my card with different amounts.
5/5
Excellent
Heidi
02/24/2024
Highly recommend
Very quiet environment. Staff was extremely friendly and helpful. It’s one of my favorite places to stay when I visit NoVa.
5/5
Excellent
Hannah
02/05/2024
Room was super cute and comfy
5/5
Excellent
James
02/03/2024
The management at the property, especially Jessica and JJ, will work to take care of the customer. You couldn’t ask for a better group of people to make your stay a 5 star stay. I appreciate all the management and custodians, everyone is so polite. You won’t be disappointed, it is also very safe and quite and in a great location.
4/5
Good
Kevin
01/15/2024
Staff carried review
Amazing customer service. Some faults with our stay. We could hear our neighbors, small spikes on the rugged area, stains on towels, dirty utensils, and broken keys to our room. Not a perfect stay but we enjoyed it and would come back again because of the staffing.
3/5
Jackie
01/10/2024
Candlewoods are a good chain, this location in Manassas is tucked away on a low-key stretch of road between a gas station and an industrial park so if you need anything your driving to get it, unless you use their convenience store.
The property itself is in good shape, and the design of the suites is minimalist and tasteful.
The desk staff was polite but could be more attentive.
The house keeping staff dropped the ball; the couch in my room was a mess with dried on stains. Everything else was clean but that one omission was very weird.
4/5
Good
Verified traveler
11/02/2023
Good stay.
A nice hotel. The kitchen was a plus. The room was very clean and comfortable. Checkin and checkout were easybwith friendly staff. I would stay here again.
3/5
Michael
10/29/2023
Everything was great, except for the key card and getting into the room. Almost every time I went back to the room it took me several times using the key card to get into my room, and I almost had to go back a few times to the front desk and asked the person about it.
5/5
Excellent
Giannina
10/23/2023
I loved having a full kitchen!
4/5
Good
Christine
10/23/2023
Good location, quiet ut not far from gas and eaterues.
5/5
Excellent
Verified traveler
10/08/2023
Friendly staff. And clean. We’ll taken care of.
4/5
Good
Rae’Nicia
10/07/2023
I liked the kitchen in the room. Very resourceful.
5/5
Excellent
Kayla
10/02/2023
Comfy beds. Mirror lighting was a fav of mine personally and my bf loved the layout of the room
4/5
Good
Michael
09/26/2023
The room I pick looked like the pics. Check in was easy and fast. The only problem I had was trouble w key card and door hard to open several times.
5/5
Excellent
Jerica
09/20/2023
Very nice hotel, clean, service was great and we got to check in a couple hours early. Staff was super friendly. If we ever come back to the area, we would for sure come stay here again.
4/5
Good
Jon
09/17/2023
Nice and comfortable
We stay one night and the room was very nice and comfortable and I'd stay again.
5/5
Excellent
Alexis
09/17/2023
Clean
4/5
Good
Ben
09/06/2023
You can't go wrong with Candlewood. I always look for them when planning a trip. For the money you will not find a chain that's better appointed or more clean.
4/5
Good
Selena
09/04/2023
The desk attendant Jessica made the stay a pleasant one despite the construction that surrounded the building, out of their control.
5/5
Excellent
Christopher
08/21/2023
Great job Candlewood Suites!
This is an exceptional hotel! Definitely clean, and great service at the check in desk! I would definitely recommend to anyone!
4/5
Good
stephen
07/31/2023
Nice hotel
A very nice hotel. Room was spacious and bed was very comfortable. Would definitely stay again.
5/5
Excellent
Shelby
07/31/2023
Every person I met at the front desk was super sweet
5/5
Excellent
Christine
07/29/2023
I just stayed overnight for concert at JiffyLube. But the bed was comfortable and the room was clean, and there was free coffee in the morning.
5/5
Excellent
Bill
07/28/2023
Candlewood stay
Room was clean and check in was quick. Room smelled like someone had been smoking, though. Notified the manager and he said it was probably the cleaning solution. After a while you got used to it. Would still stay here again. Close to many attractions and food choices.
5/5
Excellent
Bobby
07/24/2023
This was one of the best hotels that I have ever stayed in. Very Clean and the staff were awesome. We were headed to a concert and this couldn't been in a better location. But no matter why you want to stay overnight at a hotel, this is the place to do so.
3/5
Gwendolyn
07/17/2023
It was okay
1/5
Jennifer
06/25/2023
STAY AWAY. Incompetent staff double charged me and they “don’t know how to fix it”. Hotel is dirty, smelly, and very sad. Literally none of the staff have any clue what they’re doing. Credit card machine is 100 years old. Go anywhere else
5/5
Excellent
Nicole
06/25/2023
Staff was great and place was clean
1/5
Jessica
06/23/2023
There was a dirty condom on the floor of my hotel room when i got there. I had items stolen from my bag, and when i checked out they STILLcharged me the 50$ room deposit even though we left the room just fine. Very unpleased with the whole experience.
4/5
Good
Thomas
06/14/2023
Nice place. Definitely worth the money you pay for it. Room had everything that you need. Staff was very nice. Cleanliness of room could have been a bit better, but it was offset by the price per night. But overall, had a nice experience there-
5/5
Excellent
Tanya
06/14/2023
My room key wouldn’t work after each evening which was frustrating but overall a good stay. Staff was personable and helpful.
5/5
Excellent
Jesus
06/14/2023
Had to make a stop for my newborn and was excellent
5/5
Excellent
Katie
05/30/2023
Nice size, very clean, friendly staff.
5/5
Excellent
Jill
05/30/2023
Friendly staff. Clean and comfortable room.
5/5
Excellent
Alice
05/16/2023
Room was very clean, beds were comfortable and had a full kitchen.
3/5
Edward
05/08/2023
Not satisfied with your help
You had a very busy weekend with the drama Jackson concert going on and not enough. Ample help to help check people in also you're overnight concierge not very friendly accused me of stealing food not happy with thatold me that I. Don't want to see anything missing if you think our prices are too high. You can go somewhere else too ladies sitting in the lounge watching TV laughed at me. Was not very happy with that
2/5
sabrina
05/08/2023
DISAPPOINTED & FRUSTRATED
When I arrived there it was around 1106pm and the first desk concierge was upset because she had to buzz me in. Check in took longer because the lady wasnt sure of things. The room was clean but the refrigerator continuously made a loud knocking noise that woke my husband and i up several times. I called the front desk to see if something could be done but got no answer. The next day I received a call around 1pm asking me did I check in because they have me as a no show and that my room has been giving to someone else. I was pissed. btw we were at the mall when i received this call. When i return i went to the front desk because they had deactivated my key card to get into my room. The front desk clerk apologize and gave me a new key and place whomever in another room but as i explained that this was not a fault of mine but you all and i should be compensated for the inconvenience. Needless to say i will not go back there
2/5
Tamela
05/07/2023
Not worth the price by any means.
The people were nice but not prepared. Arrived at 4:00 and rooms were not ready. There was a wait in the lobby for people who were waiting on their room. For over $250 a night. I expected a little more.
5/5
Excellent
Md Rashed
04/11/2023
All were good
5/5
Excellent
Deenmattie
04/04/2023
Hotel was great. Love all the amenities in the room and lobby. Checking in and out was easy, very friendly and efficient staff.
5/5
Excellent
Weidong
04/04/2023
The property appears to be renovated recently, with updated decorations and furniture.
The staff was friendly and available when help was needed.
The place seemed isolated at first, but turned out to be a couple of miles away from major shopping areas with plenty of restaurants
5/5
Excellent
Wayne
03/27/2023
Great Staff!
The young woman at the front desk was the best part of the entire place! She needs a raise!!!
4/5
Good
Carrie
03/22/2023
The kitchen has everything someone needs if they plan to cook their own meals there.
Room was clean. Location quiet.
5/5
Excellent
Lamar
03/13/2023
The hotel and its location was great, I just wish they had extra linens to provide. I like to sleep with multiple blankets.
1/5
Denise
01/30/2023
TV, toilet, and fridge
Couldn’t get either tv, in the living room or bedroom, to work. The toilet ran water all night and the refrigerator knocked and popped all night. Was a very long night trying to sleep, didn’t get much rest at all due to all the noise.
1/5
Verified traveler
01/19/2023
Not worth the price !!!…
Didn’t realize there was no large shower towels till late at night when I wanted to take a shower, had to go to the front desk to get some! Also, the room had cockroaches which is first because I stayed there many times…
5/5
Excellent
Edgardo
12/24/2022
Happy weekend
The room was comfortable and clean, the staff was very friendly and professional love the place, close to few restaurants, will stay again.
5/5
Excellent
Numas
10/09/2022
It was amazing
3/5
Isabel
10/08/2022
Cockroaches and dirty room
Disappointing experience. I was charged twice spent most of morning sorting that issue out between hotels.com and front desk. Found two cockroaches- one when I first walked in over in the kitchenette and the other one in the morning crawling on the carpet onto the floor. Also housekeeping isn’t great. There were hairs around the sink when I first arrived in the bathroom , crumbs/food particles throughout the room.
Bed was nicely made and clean so that’s why I stayed. But I definitely was not comfortable using the shower seeing that the room was not very clean or sanitary. I will not be returning .
4/5
Good
JoLynn
09/05/2022
Small items we seen. 1) someone had put a plastic bag over the carbon monoxide device. I’m sure to mask previous guest smoking. But when room cleaned no on notice. 2) phone cord from receiver to phone broken. If emergency phone useless. When contacted front desk, they said it would be / days to get a new cord. 3) shampoo/conditioner empty nozzle broken. 4) coffee in lobby absolutely Terrible
1/5
Don
08/28/2022
Check in was 3:00. Room not ready until after 5:00
5/5
Excellent
Traci
08/27/2022
Nice place
Room was clean and bed was comfortable.
4/5
Good
lou
08/20/2022
Not the greatest
Guess the hotel was under renovation but The elevator had a creepy blue fabric hanging on walls. Got to the room and the tv would not turn on. We pick up room phone to call front desk and the phone was dead.
3/5
John
08/01/2022
Dirty floors
Nice hotel. Floors in the room were a little dirty. Location is good.
5/5
Excellent
Naomi
08/01/2022
Friendly and courteous staff. Clean rooms with ample amenities.
3/5
Terri
07/31/2022
Room did not have smoke detector but had an obvious place for one. Called front desk and didn’t do anything about it
5/5
Excellent
Stacy
07/28/2022
The hotel was EXTREMELY clean, modern and quiet. I was shocked how nice it was!
5/5
Excellent
Amber
07/25/2022
This hotel was a pleasant surprise. It is in the middle of a remodel, and once it is fully done, it will be great! No real issues, other than uncomfortable pillows and the conditioner in the shower was out. They only have 1 luggage cart, so that was a slight inconvenience to have to wait for it when we got there, but the wait was less than 10 minutes. They had full DirectTV, so that was a nice treat! Everything else was great. The staff was great, and when I brought an issue to the staff, they fixed it immediately. Would stay here again.
3/5
Dave
07/22/2022
Excellent hotel! We stay here for every concert we attend. It was sold out this time and I don’t think they were prepared for the amount of guests this time… still will not stay anywhere else though!
1/5
Sylvia
07/13/2022
Smells like pot and cigs.
We were on the second floor. Upon arriving the whole floor smelled strongly of marijuana and cigarettes. The room also smelled of this. I asked for both to be aired out or freshened and they only did the hallway. I did my best to use the vent ac and room spray.m but it made me sick to my stomach.
5/5
Excellent
Brenda
07/11/2022
We last minute went here due to the nasty hotel we checked into down the street. Staff was friendly when we checked in. There was a woman who was not so friendly but I didn’t have to deal with her. Otherwise our room was clean, big, quiet, and it’s conveniently located.
3/5
Robert
07/10/2022
Room was not clean, sink was clogged, hair on the bathroom floor and in the shower.
4/5
Good
tom
07/09/2022
Worth a try
Good location great value. Staff was helpful.
2/5
Sean
07/08/2022
The staff was awesome. The room just smelled like some one died in it or they let a wet animal stay there for a week. They tried to cover the smell up with one plug in. I will never stay at candle wood suites in mansas va.
5/5
Excellent
steven
07/06/2022
Very clean, staff was helpful and pleasant
4/5
Good
timothy
06/24/2022
everything's good
4/5
Good
Lynn
06/20/2022
No body wash but I did like the large bottles in the shower. Enjoyed the kitchenette as well
5/5
Excellent
Theoplis
06/12/2022
It need to be sprayed for bugs.
5/5
Excellent
Casey
06/05/2022
Nj
5/5
Excellent
Hannah
06/03/2022
The room was very clean & the staff is super welcoming!
4/5
Good
Carl
06/01/2022
Staff was great!
5/5
Excellent
jubal
05/30/2022
Awesome visit
Everything was great… we were able to check in and out very easily and the room had everything we could need and more
5/5
Excellent
sheri
05/29/2022
Love this hotel!
2nd stay here and both times have been perfect! Very clean spacious room with very comfortable bed! 12 pm checkout is a nice bonus also!
2/5
Jammie
05/29/2022
Was charged more then what our reservation was for. Nobody could figure out why so never refunded. First room we were put in was dirty with hairs all over the bed, white stuff on the bed skirt. They did change our room for us. Staff was very nice but sadly the rooms were not very clean!
4/5
Good
Denise
05/22/2022
Was disappointed that they didn’t have a continental breakfast!!
2/5
Jesse
05/16/2022
Won’t stay here again
Stayed here for a couple of days with a family of 4. Asked for a blanket for the pull out bed for the kids and was told they didn’t have any. Room was I poor condition and fairly dirty. Shampoo and body wash not filled. Won’t be returning to this location.
4/5
Good
Miriam
05/12/2022
Very comfortable bed
I had a good stay. The bed was very comfortable and the staff was very accommodating. The only issue I had was with my door - it was a little hard to open and lock, but everything else was fine with my room. The hotel was clean; it’s just the elevator that looked a little shabby. The printer wasn’t working in the lobby, but the front desk helped me out. However, I’m glad it wasn’t something personal that I needed to print. I enjoyed the mini store in the lobby. Overall I had a nice stay, and I would stay at the hotel again when I visit Manassas, VA.
5/5
Excellent
Sharon
05/07/2022
Va
Noise from room above like a bed going up and down and beeping for hours in middle of night
3/5
Kim
04/17/2022
The outside looked nice (lots of construction in the area) but the inside/rooms were not very clean. The comforter had a stain, there were flossers on the floor, lots of dust, just not the cleanest. But it worked for the 1 night I was there
3/5
Lamicah
01/25/2022
The only things that I liked was that the staff was nice and friendly and the room was nice and spacious which is why I like staying at the Candlewood Suites. The issue that I had was that the dishes were dirty you still see food residue on the silverware. The pull out had crumbs on the side and there was food and trash under it. The bathroom smelled like smoke and me and my daughter both found a roach in the bathroom. The bedroom door wouldn’t lock and there was only one remote in the room and the back of the remote was missing so the batteries kept falling out of the remote. And there was also a stink bug in the room as well along with the fact that the battery in the smoke detector needed to be changed because it kept chirping…..overall I wish I could get my money back for the room.
4/5
Good
Tina
01/02/2022
Relaxing
4/5
Good
Luke
12/21/2021
Good
5/5
Excellent
Monique
12/06/2021
Beautiful hotel.
5/5
Excellent
Debra
12/01/2021
Good Hotel
Hotel was close to everything. Very clean and staff friendly
4/5
Good
Verified traveler
11/15/2021
Customer service decent, climate control not best
Customer service was decent. Rooms were clean. Housekeeping and maintenance needs to work on climate control and air sanitation because i had suspicions of bacterial smell in the air. It appeared that it was overcrowded when i went. I was in town to attend a Korean cultural festival in town. Also dissapointed that cashier asked me for my IHG rewards information and i havent seen any rewards point on my account from this stay. Otherwise customer service was decent and stay was relatively safe.
4/5
Good
Tiffany N
10/29/2021
NA, there was Construction being done to the front lobby and the back door was not locking. I informed an employee but it seem not to get fixed before the end of my stay.
2/5
David
10/21/2021
Lobby completely torn out and under construction. Should warn prospective guests
5/5
Excellent
Danielle
10/18/2021
Great stay
The hotel lobby is under construction, checking in was challenging. The staff was friendly.
3/5
James
10/14/2021
The receptionist was exceptional, but the hotel was a complete mess, under construction. Seriously, you have to walk through a construction zone and navigate plastic sheeting hanging from the ceiling to get to the front desk. Had it not been for the receptionist and the expectation that the work will be completed some time soon, hopefully, the hotel would get a very bad review. This level of construction disruption should have necessitated the hotel close down for a few days. It just came off as extremely tacky.