5/5
Excellent
Elizabeth
02/03/2024
I cannot say enough good things about Hotel Sorrento. We recently stayed there two nights so that I could undergo treatments at Virginia Mason. On our first night there, I dropped a Diamond earring down the sink and we immediately notified the front desk. Although there was no maintenance staff on duty at the time, the front desk made sure a technician came to our room first thing the next morning to retrieve my lost jewel. The valet parking was convenient, friendly & efficient. Unfortunately, I still have many, many more appointments at VM, but knowing that such a lovely establishment is just steps away makes having to be away from home a little easier.
5/5
Excellent
Estelle
02/02/2024
It was lovely,
3/5
Verified traveler
01/31/2024
Good not amazing
The hotels is lovely but old. The furniture is veering towards shabby, thin windows let in a lot of noise, the shower head in the bathroom was super low, and the heat was radiator rather than central and difficult to controls. They also had an electrical problem—the smoke alarms sounded incessantly for about 40 mins. But very good service, kind people, clean rooms. Good, not amazing.
4/5
Good
Richard
01/29/2024
In general, we really liked this place. It's an excellent location- close to both downtown sights and the bar/restaurant neighborhood. The building has a lot of early 1900's charm. The bar is classic, and a great place to gather with friends at the end of your day. I found the staff helpful and friendly. A nice touch was coffee, fruit and muffins in the lobby each morning.
I have just three minor complaints that dropped me from a 5 down to a 4 star:
1) The resort fee of $25 per night. This always bothers me-- like a hidden tax or a mandatory tip. I would always prefer the hotel be open and simply charge one full fee, instead of this add-on line. Plus, this wasn't a 'resort', so I don't know what we were paying for. I never saw a pool or other resort-type amenities.
2) there was no breakfast served until 10a. It wasn't an issue for our larger group-- we just walked to a cool café nearby. But, the hotel lost on a sizable breakfast bill for our group of 14 .
3) We had no success cooling our room down at night. The HVAC system seems quite old, and even opening the window at night didn't help. It's hard to get a good nights sleep when you can't control your room temp.
The staff was so nice, I even feel a bit bad about these critiques. But, management needs to know there are solvable issues. Especially the hidden fee is annoying.
5/5
Excellent
Allison
01/26/2024
Hotel Sorrento is a grand dame of a hotel. The lobby, bars, restaurant, and lounge are absolutely beautiful! I wish they could upgrade the rooms and hallways, as they reminded me of apartments I'd rent in my youth. The room was exceptionally clean and comfortable, but old water damage is apparent. The staff is welcoming, and the food is super yummy! It's located amongst several hospitals (Pill Hill) so expect a lot of sirens. I'd definitely stay again.
4/5
Good
Daniel
01/17/2024
A Classic Hotel in Seattle.
The Hotel Sorrento is a classic landmark hotel. It enjoyed a heyday in the 1980s and 1990s. Today it is a somewhat dated but still warm and inviting. The room was a bit spartan by modern standards, but very clean and the beds were comfortable. The bathroom was small, with little counter space, but nicely appointed with big fluffy towels and luxury personal care amenities.
All of the staff was friendly and helpful in a youthful semi-professional way.
The only disappointment was that the cozy warmth of the hotel was distracted by the restaurant, Stella, which was, we suppose, trying to emulate an Italian courtyard, but was mostly cold and noisy. The food was good, however.
The overnight valet parking charge of $60 seemed a bit steep, but the garage is off the street and secure.
Overall, we liked the Sorrento and would return.
5/5
Excellent
Barbara
01/14/2024
Location was helpful to us needing to take my husband to Swedish.
2/5
Verified traveler
01/11/2024
Hotel needs a major update
I love a hotel with historic charm, but this one has outlived its charm without a major update. I reserved a "suite" and while it was large, every piece of furniture and the carpet looked worse for wear. I didn't feel comfortable taking my shoes off the carpet was so bad. The room had officially the worst view of any hotel I have ever stayed at. The "view" was of a brick wall, alley, and a direct sightline into the bathroom of a shady looking apartment. We kept the curtains closed during the entirety of our stay.
The staff was all friendly and the lobby/bar are charming, but sadly that wasn't enough to make up for the incredibly shabby and drab room.
Overnight parking is also $60.00 per night, for an area of Seattle that doesn't support that pricing. Hotels downtown have parking for $30.00. The hotel charges a $25.00 "resort fee," which was laughable. This is no resort.
Sadly, I would not recommend Hotel Sorrento.
4/5
Good
KENDALL
01/10/2024
Elegant property well cared-for. Very comfortable bed.
Room a bit cool, water not quite hot enough.
4/5
Good
Marie
01/07/2024
Overall I like the hotel. The history and it’s not so packed since there’s only 7 floors.
I get the keeping the aesthetics as original as possible but the HVAC in the room hardly worked it probably needs to be updated to a thermostat
Also I love the elevator because it’s the original I believe but we got stuck in it. After we got out, we just decided to walk up 6 flight of stairs to get to our room after walking from Lumen field to the hotel.
Neighborhood was noisy with cars, emergency vehicles and transients yelling
And all of the staff members were super nice but just 1 bartender Minh I believe was her name was cold and condescending to us
But the rest of the staff were very pleasant and accommodating
4/5
Good
Sylvia
01/04/2024
We loved the historical feel and look of the hotel. Parking was valet only, the elevator only holds three people at a time and the rooms can use some updating, but overall it was a pleasant stay.
5/5
Excellent
Deborah
01/03/2024
Beautiful place. Very friendly!
5/5
Excellent
Deborah
01/02/2024
Great place to stay in downtown.
5/5
Excellent
Cynthia
12/20/2023
The property is well located to many parts of Seattle but mainly having a beautiful hotel near the hospital was key!
5/5
Excellent
Dennis
12/20/2023
Super Cool
Really excellent. Building is like walking back in time. Staff was super excellent and totally looked after me. Brittany was awesome and Dave was rocking the bar like a champ! Loved the walking and nearby amenities. 20-30 minutes to Lumen, Pike Place, Aquarium, and Space Needle. A lot of hill walking.
5/5
Excellent
Robert
12/09/2023
We loved our stay!!! The hotel is very beautiful and well kept. We hope to stay there again.
5/5
Excellent
Charles
12/03/2023
I’ll return
Lovely vintage hotel with great food and unbeatable bar. Highly recommended
4/5
Good
Carol
11/26/2023
Neighborhood. A bit rundown. Not within walking distance to shopping.
5/5
Excellent
Claudia
11/21/2023
Wonderful stay
I loved my stay at Sorrento. The rooms are clean, cozy, and elegant. The design of my room and the hotel as a whole is beautiful and truly reflects the hotel’s history. It felt like I went back in time!
To add to that, the staff is lovely - friendly and attentive.
I will certainly return!
5/5
Excellent
albie
11/04/2023
Beautiful historic building, excellent restaurant fantastic beds
5/5
Excellent
Ameya
10/30/2023
An old world gem in the midst of contemporary Seattle. Lovely rooms that have kept their classic decor. Staff is very friendly and helpful. Love the Fireside Room for music and cocktails or a place to dine. Simply wonderful
3/5
Verified traveler
10/21/2023
Nice hotel, maybe avoid the restaurant?
Nice, older hotel. The hotel was fine but their restaurant leaves plenty to be desired. Two incidents at the restaurant were concerning to me, and I’m saying this purely as an observer of the day staff and night crew (especially the manager at night, who was a bit nasty).
4/5
Good
Jennifer
10/18/2023
It says it has parking but only valet and the cist is exorbitant. The staff was friendly, especially the valet, front desk and they have anamazing bartender.
5/5
Excellent
carl
10/15/2023
Beautiful hotel.
5/5
Excellent
Victoria
10/13/2023
I will return to this hotel when I am in this area of town again. Excellent facility, fantastic service and a beautiful building to top it off!
5/5
Excellent
Preston
10/11/2023
Old school vibe, large
room…
5/5
Excellent
John
10/09/2023
We liked the uniqueness of the building, the friendliness of staff. One suggestion for us older folk. Please add grab bars to shower. Tub was slippery and nothing to hang onto. A newer taller toilet would also be a good idea too. Other wise it was a super wonderful place to stay.
5/5
Excellent
Verified traveler
10/09/2023
Classy. Excellent little details everywhere. Friendly and helpful staff. A glorious lounge. Day-specific carpets in the elevator, WHAT
4/5
Good
Susan
10/09/2023
2nd room Sorrento high standard
On the whole we enjoyed our stay. The original room we were taken to was not acceptable with a free standing air/heat fan in the living room with a flexible hose out the window. Not the usual Sorrento high standard.We were given another room which was very satisfactory. Also, disappointed in the very limited breakfast menu. We missed the previous delicious variety of Stella.
5/5
Excellent
aaron
10/02/2023
Great place to feel swanky
We had a wonderful time at the Sorrento, from its walkable location, excellent service, elegant facility, and comfortable beds, it was absolutely fantastic. The downstairs lounge with its dark wood and fireplace made you feel like the top of the world circa 1900. (Which, in my opinion, is as good as it gets.)
The staff was terrific, very helpful and friendly, with good inside knowledge of the surrounding area and where to eat, the valet was responsive and quick to grab the car, and the whole experience felt like elegance is back!
2/5
Bernie
10/02/2023
Disappointed
Very old hotel and substandard!
Rip off parking fees (60) dollars a night.
No function heat in the room. Small bathroom.
Never again. Misleading promotion!
5/5
Excellent
Christine
09/25/2023
Fantastic property with historical charm and great service. Walkable location as well.
3/5
Michael
09/24/2023
It’s old and poorly maintained. Smell of old carpet, elevator that barely moves, thick caulking around old bathtub, portable AC because original system wouldn’t work and being overcharged for our stay. All that did not create a feeling of wanting to return.
3/5
BECCA
09/23/2023
This is an old building - which lends charm but also it’s old and tired. The windows are single-paned which leak in all the city noise. The restaurant is very expensive for marginal food.
3/5
Monika
09/20/2023
Old overpriced hotel with, a horrible smell, area is all constructions, parking $60/night.
5/5
Excellent
Angela
09/15/2023
Great location, immaculate staff, loved the waitress at stella for breakfast thursday morning!!!
3/5
Dick
09/13/2023
Hotel is old and some things don’t work well. The elevator is a disaster. Food inn restaurant is just fair but service is glacial
5/5
Excellent
Gary
09/07/2023
Great staff and the room was beautiful and clean
5/5
Excellent
Maureen
08/29/2023
Old world elegance! Chic, handsome and historic hotel with wonderful restaurant and bar.
5/5
Excellent
Lori
08/27/2023
This is a well-remodeled old hotel with excellent staff.
5/5
Excellent
Merv
08/23/2023
The room was a suite, but the bathroom was an RV size bathroom. Maybe adequate, but certainly not luxury. We sort of expected that maybe it would have a shelf.
5/5
Excellent
Janella
08/23/2023
This was our first time staying at a Boutique Hotel and it will not be our last! This Hotel was super cute! The outdoor ambiance/courtyard/restaurant was relaxing and aesthetically pleasing-my favorite part. The indoor lobby was homey and very cute with a cozy fireplace. Staff were friendly and accommodating. Our room was very spacious and very comfortable. The location was perfect and close to all tourist locations.
4/5
Good
Ian
08/22/2023
Old hotel, quaint rooms and great coffee and showers
5/5
Excellent
Sherry
08/16/2023
Staff friendly, helpful. Beautiful place. Great choice
5/5
Excellent
debbie
08/14/2023
My new favorite Seattle hotel
I fell in love with this hotel! It's a historic hotel (read - it's old) but in my opinion it is maintained very well. Our room was clean and comfortable and the staff was great.
Make sure to eat at Stella's. The food and drinks were phenomenal!
2/5
Arline
08/12/2023
We wanted to get a drink at the bar at 9:00 and were turned away. Friday night in Seattle and the bar is closed. Disappointing
3/5
Nicole
08/12/2023
The property is nice and it has a warm feel. The rooms are mediocre, room electricity is scary (sparks shot out from the outlets when you plugged something in), noisy with surrounding traffic because the AC unit is free standing and vents out the window through a piece of board and the beds are extremely firm (I felt like I got hit by a truck). The front desk & valet staff are very nice and helpful. The wait staff in 2 restaurants were pretty rude and the menu is limited and expensive ($70 for a snack).
5/5
Excellent
Robert
08/06/2023
Sorrento is a grand old lady (1908 I believe)
With all the charms and quirks that come with it
Love that it is NOT the boring standard hotel
Great staff
Beautiful hotel
5/5
Excellent
Judith
08/02/2023
Charming old hotel!
5/5
Excellent
Challis
07/30/2023
A historic hotel with a lot of charm and convenience to a wonderful bakery. We ate dinner at Stella, onsite restaurant, and were wowed by the delicious food and beautiful music! Glad we had an opportunity to stay here. The staff were very helpful too!
1/5
Verified traveler
07/27/2023
Shower was moldy, constant noise from something (pipes?), said they were too busy to serve us in the restaurant despite being quite empty inside. Lovely view of the burned out building next door. Overall felt like it used to be a nice hotel and hasn't been updated in a long time.
5/5
Excellent
Katie
07/25/2023
Staff were friendly, kind, and helpful! Room was cozy and clean.
4/5
Good
Michael
07/24/2023
What a charming hotel! Great location and the staff was AMAZING, so helpful in every way!!
5/5
Excellent
Scott
07/23/2023
This is a very nice (and historic) hotel, centrally located to many of Seattle's attractions. You should know, though, that if you intend to go to the waterfront areas (T-Mobile Park, Pike's Place, the Space Needle, etc.), you will need to walk down and back up some steep hills. This wasn't a problem for us, but those with mobility issues should be aware.
4/5
Good
Galo Wilson
07/22/2023
Housekeeping was excellent. Not a convenient location but not horrible.
4/5
Good
Anthony
07/22/2023
Nice place but plumbing and AC need updating
3/5
BRIAN
07/21/2023
Next to hospital complex so be prepared of noisy from ambulance all night long. NOT good sound insulation for windows.
4/5
Good
Yung
07/19/2023
The lady owner is very friendly. excellent person.
5/5
Excellent
Robert Henry
07/19/2023
The property's service was exceptional! Everyone from the valet, front desk, and dining staff went out of their way to be hospitable!! I loved our stay here. There were a few questionable characters in the general area, but we were told this is a general problem throughout Seattle.
5/5
Excellent
JOSEPH
07/19/2023
Character of the property. Business center was not workable.
4/5
Good
Ashley
07/19/2023
Nice property
1/5
christopher
07/18/2023
This hotel charged an additional 55 dollars on my credit card for no apparent reason. This is in addition to the advertised rate on travelocity.
5/5
Excellent
Alex
07/09/2023
Interesting hotel, easy walk to Capitol Hill or Downtown.
5/5
Excellent
Jamie
07/09/2023
Super charming! My family and I are super comfortable in our room. Drinks and food on the property hit the spot! I would come back for sure.
4/5
Good
Shelby
07/08/2023
Nice place decor-wise. Beds are great. Its an old property made new. The room has a heavy musty smell and good amount of someone else’s hair on bathroom wall. Overall it was good
5/5
Excellent
xiaofang
07/07/2023
The hotel is of unique characters, with a charming history and well preserved atmosphere. Enjoyed my staying!
1/5
christopher
07/05/2023
Needs updating, deep cleaned, parking is 60’a night. Pictures deceiving on internet. Actually old and rickety. Patio out front nicest thing about hotel
3/5
Belia
07/05/2023
Comfortable place to stay. Centrally located to sightseeing places. Clean and well kept building. For being an old hotel it does have that musty smell.
3/5
julian
06/28/2023
This formerly grand hotel has seen better days. Has not been well maintained nor upgraded.
The young staff is friendly a B d helpful. The restaurant is barely passable. NB there is a $60 charge for valet parking per night !!
5/5
Excellent
Krysten
06/27/2023
Fantastic hotel on First Hill. The staff was kind and helpful, rooms and all areas were very clean. It is near the hospitals, so the siren's can be loud, but other than that it was amazing.
5/5
Excellent
MarkMarie
06/21/2023
Older hotel with large rooms and lots of character
5/5
Excellent
Alfredo
06/18/2023
This trip was for my wifes appointments at Virginia Mason. We were both a little concerned about the results and we wont know until Wednesday the 21st. The staff was absolutely awesome and We plan on staying there again soon. My wife will be facing surgery and she will need to be comfortable after surgery.. Thank you for all that you did for us.
4/5
Good
Craig
06/16/2023
It was noisy at times with EMT sirens going to the hospital down the block. Nicely restored and maintained hotel with a lot of character.
5/5
Excellent
Herbert
06/14/2023
The staff was extremely helpful and nice. Very friendly!
5/5
Excellent
Julia
06/11/2023
Great staff! Good location! Fantastic restaurant and bar!
5/5
Excellent
Sue
06/01/2023
Best historic hotel in Seattle
We love love love Hotel Sorrento. A beautifully kept historic hotel, it has a good on-site restaurant and bar plus a lovely original lobby space in which to spend time with friends. The staff is professional and welcoming - once you’ve been a guest they remember you and your special requests and greet you by name. The location is terrific, close to downtown and the freeway but out of the fray. The wonderful (and free!) Frye Art museum is just 2 blocks away. We have been going there for 23 years and for the price think it is the best hotel in Seattle.
5/5
Excellent
Barbara M
04/30/2023
Staff was wonderful. Hoyel felt like home.
5/5
Excellent
Steven
04/09/2023
Great place to stay
Great hotel to stay at and the staff were all really friendly. Rooms were clean. Would definitely stay here again
3/5
Hollie
04/02/2023
Nice hotel. Construction outside our hotel room was unpleasant. Hotel lobby bar is nice but not the bartenders 😟
5/5
Excellent
JENNIFER
03/28/2023
Hotel Sorrento was an amazing place to stay for our family, will definitely stay again
4/5
Good
Patricia
03/23/2023
The age of the Sorrento is one reason we wanted to stay there, so the few instances of dealing with aspects of a bygone age (the elevator, for example, which was charming if you just slow down yourself) didn't bother us at all, but might be annoying to someone who didn't know that the hotel was over 100 years old.
5/5
Excellent
Patricia
03/23/2023
The young staff was attentive and polite...every one. We enjoyed a stay convenient to the healthcare facilities nearby. The historic Sorrento hotel seems to be in good hands.
5/5
Excellent
Robert
03/16/2023
Beautiful old historic hotel. Very Friendly staff.
5/5
Excellent
Curt
03/10/2023
Hotel Sorrento is unique in Seattle. Nuff said.
5/5
Excellent
Trunette
03/09/2023
Classic hotel with very friendly staff. Like stepping back in time in historical Venice or Florence. One thing to improve on would be to have a courtesy car that would take clients to specific spots such as restaurants. Like myself and if not familiar with the city, it would add an amenity that would be above all other hotels even with a payment of a small fee for this service.
3/5
Aaron
03/08/2023
Not sure how this got an 8 rating...
I really wanted to like the place because it's got some cool historic character. However, know that 'historic character' also means it's hopelessly dated -- rooms are small, mattress was old, shower head in the bathroom at belly-height with not enough hot water, barely basic cable on the TV stations, wonky old heater, beat up furniture and finishes in the room. The location is also right next to the hospital district so you're going to hear sirens all night. In the case of my stay there was also a bunch of road construction -- jackhammers start at 7:00am. The restaurant is nice, the lobby is nice, and the service was good.
4/5
Good
Carol Sue
02/13/2023
Charming stay
5/5
Excellent
Anna
02/08/2023
Lovely property, kind helpful staff
5/5
Excellent
Susan
01/30/2023
Loved the charm and character of this Seattle original. The staff were always helpful and responsive, food/drinks were excellent, beds were really comfortable
5/5
Excellent
Roy
01/30/2023
Nice
4/5
Good
Mauricio
01/29/2023
Great central hotel
Beautiful hotel in a great location. Comfortable rooms and within walking distance to great restaurants and museums.
3/5
Todd
01/22/2023
Parking could be better. Other than that it was a great experience.
5/5
Excellent
Catherine
01/18/2023
This was a business trip that i wasn't looking forward to. However, that quickly changed when i set foot into the beautifully preserved Hotel Sorrento. The staff were pleasant and accommodating. My meeting ended up shorter than expected, so i was able to return to my room to relax a bit longer due to the late checkout time. Thankfully, i ended my stay on a delightful note!
3/5
Karen
01/18/2023
Very noisy but convenient to Virginia Mason
The hotel is older but lovely and I had a large suite. I was booked for 3 nights to be close to my friends at Virginia Mason Medical Center, but it was extremely noisy with sirens and traffic all night. I hardly slept but the fact that the bed was much too firm for me also contributed. The staff were very pleasant when I explained that I just could not stay there for 3 nights. They only charged me for one. If you need to be a block or two from the hospital, it is a very nice place, but not if you are there for relaxation and sleep. Cudos to the staff though.
5/5
Excellent
John
01/16/2023
The staff was gracious and accommodating of a room change during our brief stay in this lovely hotel and we were most appreciative.
5/5
Excellent
Raymond
01/16/2023
Unique historic hotel conveniently located.
5/5
Excellent
Ryan
01/08/2023
Front desk staff and restaurant staff were excellent. Really helpful and kind. 👍
5/5
Excellent
Annette
12/31/2022
Rad
Loved this place. Our room was clean and comfy. The bathroom is really cool with marble-looking walls and floor with a big tub. A small acoustic band was playing in the busy lounge. I love the quirks.
5/5
Excellent
Jackie
12/28/2022
It was beautiful. The staff was excellent.
4/5
Good
DARCY
12/28/2022
It’s a beautiful heritage building in a quiet area of town.The room was a bit dark and the bathrooms don’t seem to have heat vents. The parking is expensive. It’s much cheaper to find your own gated overnight parking at the nearby hospital.