3.3/5
999 reviews
Amenities
3/5
Cleanliness
3.5/5
Comfort
3.4/5
Condition
3.2/5
Neighborhood
4.2/5
Service
3.7/5
Recommendation
100/100

Most Recent Reviews

2/5
Hotels.com verified review
Brandee
08/13/2023
We had no idea the water park was in middle of renovation and no one says anything we end up got money back went another hotel
4/5 Good
Expedia Group verified review
Maxine
08/10/2023
Me and my daughter and grandchildren stayed 3 night 4 days enjoyed our trip hotel was clean and staff is great!
4/5 Good
Expedia Group verified review
Ai
08/05/2023
We will be back
5/5 Excellent
Expedia Group verified review
Cumilla
07/31/2023
Me and my family stayed here for a trip to Branson. I love that we were all able to sleep in the same room (there were a total of 7, one being a baby). I recommend.
3/5
Hotels.com verified review
Thomas
07/29/2023
Needs some TLC
Blood stains on sheets, hole in mattress, water park section out of commission, TV doesn’t work, bathroom tile very dirty
4/5 Good
Expedia Group verified review
Letha
07/27/2023
We liked the concept but portions were still under construction. However, the staff was amazing!
5/5 Excellent
Expedia Group verified review
Paloma
07/05/2023
Great
4/5 Good
Hotels.com verified review
Michael
07/02/2023
It’s okay.
We didn’t know the water park was closed until after our non refundable booking. I waited in the front for at least 15 minutes. They said call a number for help and I did that. And no phone rang after all the options. The guy was fine when they helped me and apologized. Just frustrating. It seems like it will be cool once it gets the pool open. Will try again if the rates are good.
5/5 Excellent
Expedia Group verified review
Hayley
06/21/2023
Everyone was wonderful at the hotel staff was friwndly breakfast was great. The watee park waa under construction but thwy compensated us for that and our trip was wonderful!
2/5
Expedia Group verified review
Kellen
05/28/2023
This was a horrible trip for a spur of the moment quick vacation. There were more pictures of the working water park than room accomodations (for good reason) come to find out after solely picking this spot over several other cheaper option just for the water park,and booking the nonrefundable trip that the water park is closed for the first quarter of the year. Sine it is the end of May we figured this would not be an issue, and the trip was nonrefundable now anyway. When we get there the waterpark was still under construction so that ruined that evenings plans. We were put in an older room as the room we were going to get had the air-conditioning not working. The tv only had local channels as the cable was not working. They moved us to an updated room that was cleaner with an updated tv and decore. The sink in the new room did not work properly and would not drain. In switching us room we were not given new room keys. Later on that night someone must have been given our room keys by mistake as they attempted to get in our room. If not for the deadbolt they would have walked right in. All in all if not for being tricked into booking this "resort" with a waterpark that was not operating we never would have stayed here. The staff did their best to deal with the issues but they were behind the eight ball from the start. Very disappointing
2/5
Expedia Group verified review
Alcira
03/25/2023
Our key was not working , had to get another key and next day that was not working too . So frustrated to go to the reception again and get another one .
1/5
Hotels.com verified review
James
03/17/2023
The hotel and the water park was closed for repairs… we was told that some amenities might not be available and nothing was open water park nor hotel. They moved us too bransinns hotel across the street.
2/5
Expedia Group verified review
Rachel
11/13/2022
purchased this hotel for the waterpark, but the waterpark wasnt open and underconstruction. For 135 a night it was disappointing and dirty.
1/5
Expedia Group verified review
Faith
07/31/2022
Ice machines ain’t work, vending machines was taking money, they ran out of tissue and towels on several occasions, Waterpark and pool my whole reason for going there was not working, lots of miscommunication
4/5 Good
Expedia Group verified review
Amanda
07/22/2022
Expedia could have done a better job letting me know that the indoor pool was closed this whole year for maintenance. The hotel called to tell me the day of, but Expedia should have done that sooner. The hotel staff was very friendly and our room was clean.
1/5
Expedia Group verified review
Jinger
07/20/2022
Hotel smelled!! Elevator was out of service. The exterior door in the stairwell had been removed and it was simply a case opening in the wall. Doors from stairs to floor hallways were not locked so there was no type of security or protection for customers. Place was so bad, ended up going to another facility to stay the night!!!
3/5
Expedia Group verified review
Bryan
07/19/2022
Broken elevator , locked stairway doors, one entrance in and out short stffed not the beat service dont recomend
2/5
Expedia Group verified review
Retta
07/17/2022
Elevator was broken . Waterpark closed. Room misrepresente x
2/5
Expedia Group verified review
Glenn
07/14/2022
Their inhouse water park was closed. They called the day b4 to tell us that. No kitchen 4 breakfast and they didn't even get their waffle maker to work. I had a plugged toilet and all they did was hand me a plunger...WOW!!!
1/5
Expedia Group verified review
Lal
07/14/2022
Horrible! No water park as advertised! Stayed 3 nights and room was never cleaned, trash taken out or fresh towels. Breakfast….what a joke!!! One broken elevator and maintenance men standing outside our room early, early Sunday morning talking about all the work they thought should get done!!!! Awful!!! Don’t get trapped here, you’re children will be disappointed with only a baby pool and one small light in the night compared to the water park advertised!!!
4/5 Good
Hotels.com verified review
Tabatha
07/12/2022
Not bad, but could have been better
I recommended checking to see if the indoor water park is up and running before booking because we didn't find out it was closed until we got there, which was SUPER disappointing for our kids. This was the whole reason we chose it. The service was pretty good except our room ran out of toilet paper and they didn't have any at thr front desk.
2/5
Hotels.com verified review
Phillip
07/11/2022
The room was All right I was just pointed that the indoor water park was down for maintenance even though there was nobody actually working on it the whole time we were there our TV wouldn’t come in but like three or four channels the continental breakfast was not what I was expecting I was expecting more than that on the elevator wasn’t working properly the icemaker on our floor was down so overall I wasn’t happy with the amenities and the condition of the area
3/5
Expedia Group verified review
Darla
07/11/2022
Water park was closed and didn’t tell us. Hotel was bought by another company and they were unable to get our bill right or give us an accuracy receipt.
3/5
Expedia Group verified review
Joy
07/08/2022
The elevator took to long and only 1 was available. The indoor pool was not open and was not notified ahead of time.
3/5
Expedia Group verified review
Darla
07/07/2022
They are frauds they say they have a indoor water park and they dont.... Plus we spent 4 days there and housekeeping did not come even once very dissapointed in this place
1/5
Expedia Group verified review
Bill and Belinda
07/06/2022
After receiving a call on our way to the hotel and learning the water park was closed I saw on reviews it has been for quite some time, meaning they could have given us timely notification so if we had wanted to make other arrangements, we could have. Being that we had less than 3 hours before arriving and 4th of July week, we were not able to find other affordable accommodations.There was trash in our room, housekeeping stopped to tell me that she still needed to clean out the freezer and would return soon-she never did so the water from the freezer was all over the fridge and it was filthy.Breakfast was less than standard for even just being a continental breakfast. They ran out of what they had the first 2 mornings (the one and only guy working there was doing the best he could), and the 3rd morning we went down just before 9AM to get one muffin and a cup of coffee and creamer and he told us no, breakfast was over. We asked for clean bedding for one bed.When they came up they said they could only provide a sheet to us bc housekeeping was out and she was the only one there. The toilet paper roller was broken, the sink was clogged.The beds were extremely uncomfortable. I called the front desk bc the upstairs occupants were making lots of noises at 11PM, he put me on hold before I even had a chance to say anything, he never came back to take my call. Most ice machines were down. I understand they are under new management but the transition is horrible-stay away until then
3/5
Hotels.com verified review
Tiffany
07/06/2022
I booked our family vacation here thinking their water park was open however it is NOT! I get there parking is inconvient. The beds were dirty, the outside pool is only 3 feet nd they dont even have the whole pool area operating. The vending ND ice machines broken, fridge barely kept anything closed however i did not go to Branson to sit in my hotel we went to silver dollar city ND had a blast watched fire works from their observation deck ND had dinner with my family which was beautiful. So i wish everything wasn't crappie so i could give an excellent review. I'll deff be back but I'll make them change my sheets again when i check in. Oh ND to have breakfast we had to go across the street to the hotel that bought this one cause this one only had muffins. Coffee was nasty. Needs someone who cares to work here smh.
1/5
Expedia Group verified review
Kyle
07/06/2022
Property is in a good location close to everything we did. When we got there the indoor water park was closed which they told me a day before we arrived. When we got to the room there was trash in the room. The tub wouldn’t drain until we pulled the hair clog out and they do not clean your room we staid for 5 nights.
2/5
Expedia Group verified review
Shelley
07/04/2022
The water park was closed for maintenance it would of been nice to have known that
3/5
Expedia Group verified review
Jackson
07/03/2022
Water park closed and breakfast was only continental and closed at 9.
4/5 Good
Expedia Group verified review
Dara
06/26/2022
Continental breakfast was a joke. Cold options only. Facility was clean. Pool was open, but water park was not. When I booked, it was one of the main reasons for choosing this property. No notification of the facility closing the water park, I was notified on arrival. Staff were friendly enough. They do not clean rooms or replace towels unless asked, which is fine, but I was not notified of this on check in.
4/5 Good
Expedia Group verified review
Brian
06/26/2022
Fair Price for the area
1/5
Expedia Group verified review
nathan
06/25/2022
Establishment failed to mention that the indoor water park was not open. And my daughter left her tablet, so i called the afternoon after checking out and they said they didn't find it. I believe this to be a lie due to the fact that my daughter and I both remember exactly where it was in the room. Please do not go to this very ill managed place.
3/5
Expedia Group verified review
George
06/22/2022
Staffs are friendly and helpful. Waterpark was closed and that was the main reason we booked the hotel. They said expedia is not updating the site. Free breakfast fast is a joke. You have to pay $10 for adults and $5 for kids for hot breakfast. Heard several times they were short handed.
3/5
Hotels.com verified review
sarah
06/13/2022
Indoor pool is permanently closed.
Indoor pool and slides have been permanently closed. The new owner closed it and doesn't plan to reopen. We found this out when we checked in. We wouldn't have stayed here had we known that. Staff was very nice. Hotel was clean but in desperate need of some deep cleaning. Im pretty sure the carpet and paint is older than me and i was born in '81. Our shower faucet was broken (i got scalded) and the bathroom had two types of tile and two colors of grout. They didn't bother to paint over the drywall repairs. Whole hotel had a weird smell, likely from the old carpeting i assume. Lots of potential here if they clean it up and reopen the pool, but we wont be back.
2/5
Expedia Group verified review
Ramiro
06/12/2022
The water park is closed nothing on the website about the Waterpark being closed the waterpark was the olny reason we choose to stay here.Beds are worn out and continental breakfast was very minimal. To upgrade the breakfast there was a change of $10 per adult.
2/5
Expedia Group verified review
Michael
06/12/2022
Room was dirty and the walls were stained. There was food in the ac that barely worked. Bugs in the room. Sheets had stains. Lobby and elevator consistently smelled like pot.
3/5
Hotels.com verified review
Judith
06/07/2022
Upon entering our room the first thing we saw was a roach. Not enough towels or soap for 5 people. Breakfast was a sad sight. Employees were friendly
2/5
Expedia Group verified review
Jennifer
06/04/2022
Indoor pool was closed for the entire summer season. I wasn't informed until arriving the day of checkin. This was the whole reason for choosing this property.
2/5
Hotels.com verified review
Ashley
06/02/2022
Water Park Closed 2022
We had big plans to surprise our kids with a special water park trip....water is CLOSED all of 2022. The hotel was very kind and allowed us to cancel last minute since this was not posted.
2/5
Expedia Group verified review
Ben
05/30/2022
My room was clean. However the waterpark was closed. I booked a non refundable rate. I had a very disappointed 8 year old daughter.
4/5 Good
Hotels.com verified review
Sherry
05/30/2022
Great Stay
Our stay there was good. The location was great and rooms were clean and spacious. All the staff was wonderful. The only downside was that we rented that hotel for the wster park and it was closed and we had no cable during our stay. The outside pool was open
4/5 Good
Expedia Group verified review
KAYLA MARIE
05/29/2022
They were very friendly. The hotel was perfect for 6 and included bunk beds for 2 of my kids. The only down fall was that the indoor water park was closed down for the season but we loved the outside pool. My kids had a blast. We loved the observation deck on the 4th floor going out there early morning or in the evening was so nice. We will definitely be going back for our next adventure.
5/5 Excellent
Expedia Group verified review
Mirna
05/29/2022
I didn't like that the indoor Waterpark was closed. Also, the out pool didn't have enough sun umbrellas gor shade.
5/5 Excellent
Expedia Group verified review
Emma
05/29/2022
The room was very spaces and clean and they would accommodate you after hours. I didn't like that the water pool was close during our stay.
5/5 Excellent
Expedia Group verified review
Micka
05/29/2022
I appreciate the ability to change cards , because i honestly entered wring information. Staff friendly butbon your end u need to make sure guests aren't expecting an indoor waterpark because its shut down.
3/5
Expedia Group verified review
Vicki
05/23/2022
This property had an indoor/ outdoor water park on site but Expedia did not advertise that the water park is closed for the year for maintenance. We arrived at 9pm on a Friday night. The staff was apologetic and allowed us to look for another property before committing to the room. We found a vacancy at another hotel with an indoor water park and cancelled our room at HJ with no penalty.
1/5
Expedia Group verified review
eric
05/09/2022
No water park. Wasn’t told till after cancellation period was over.
2/5
Expedia Group verified review
Mallory
04/12/2022
I was disappointed in our trip to the Howard Johnson by Wyndham. A big reason I booked this hotel for our trip to Branson was because of the indoor waterpark in all the photo's of the hotel. We arrive to the hotel to find out the entire waterpark in closed! There is no pool available. Such a let down for my kids. When I brought it up to the hotel staff, I was told they had tried to notify travelocity about the pool. I was brushed off by staff with an "oh well" attitude. Talking to other guest at the hotel, they were also not told about a closed pool when booking. The cleanliness of the hotel left much to be desired. The bunk bed in the room had candy all over underneath it. The TV and phone were not working properly in our room and the light in the bunk room stopped working during the stay. It was one thing after another at this hotel. When my family goes back to Branson, we will not be staying at the Howard Johnson.
5/5 Excellent
Expedia Group verified review
Moises
04/11/2022
Ok
5/5 Excellent
Expedia Group verified review
Leah
04/07/2022
My kids loved that it had an indoor arcade
1/5
Hotels.com verified review
Ernie
04/05/2022
Never will stay there again
The room made me cough the whole time we was there pretty sure it has mold in it and the pool was shut down but didmt know until we already booked the room and if we canceled they wouldnt give our money back
2/5
Expedia Group verified review
Aleesha
04/04/2022
The breakfast was sad the bunk bed in our room was in made and the tub was dirty… we booked this hotel for the waterpark but Travelocity didn’t show anything about it being closed for Renovations
1/5
Expedia Group verified review
Kathlyn
03/31/2022
Hate there wasn't a pool too expensive
5/5 Excellent
Expedia Group verified review
Tannis
03/20/2022
Great place to stay, staff was extra kind and friendly, breakfast ok, no water park open. This is definitely a great place to stay with kids, bunk beds were amazing.
4/5 Good
Expedia Group verified review
Heather
03/20/2022
We have stayed here before it was Howard Johnson. We didn’t get to stay here for our past trip because we were staying for the water park. Which Expedia states they have but upon arriving we were told by staff the water park is closed due to maintenance for the season and Expedia had been told 6 plus months prior. Expedia never updated their website. So definitely check with hotel prior to booking. And goggle the number because when trying to get my refund come to find out Expedia had the wrong phone number for property. Besides that bad issue location is close to but not on the strip. There is putt putt golf in walking distance and some other stuff definitely would stay here once the water park is open. Staff members were extremely friendly and helpful and very understanding. We will definitely be back for a stay once maintenance is completed on pool
3/5
Expedia Group verified review
Cindy
03/19/2022
Front desk was friendly. The toilet has not been cleaned. The tables in the room are dirty. The indoor pool is not working and thats part of the reason why I booked a room here.
3/5
Expedia Group verified review
Jacob
03/18/2022
It was clean, nice staff. Wish the water park was up and going.
3/5
Hotels.com verified review
KELLIE
03/17/2022
Family vacay
The hotel is pretty old and needs some serious remodeling. The room was great for the family. The kids had their own twin bed area. Housekeeping does not service the room during the stay. The breakfast was pretty minimal. Thank goodness for the waffles!
2/5
Expedia Group verified review
Terry
03/17/2022
Well the expedia site failed to mention that the water park was closed. The staff said that they let the third party sites know but evidently that was not past on. The breakfast literally consisted of two waffle makers and three types of cereal. The room was clean but our kids were disappointed and si were we.
5/5 Excellent
Expedia Group verified review
Jesse
03/17/2022
Quick check in and great room
3/5
Hotels.com verified review
Oskar
03/16/2022
Cheap room but nothing works
We like, everybody else only rented this room because of the water park which I heard is closed for the last 3 years and it will not open until next year. This was not indicated anywhere on the website. Microwave was broken, warm breakfast doesn’t exist. However, it was one of the cheapest hotels in the Branson area.
5/5 Excellent
Hotels.com verified review
Anna
03/13/2022
Excellent stay… have definitely had comfier beds in a hotel for sure! But it was great after late travels and an early morning
4/5 Good
Hotels.com verified review
Verified traveler
01/06/2022
Cool hotel
We love this hotel it was very accommodating to our family. We have 3 children spread out in age from 18-7 and it fit us all comfortably. The only complaint we had was the people above us seemed to have a wrestling match every night around 11pm and wake the youngest up.
4/5 Good
Hotels.com verified review
Lesley
01/04/2022
Bugs
The room was pretty typical, except we had several cockroaches all over the room. The remotes for the TV did not work and the TV's only had 4 channels. The pool was great, it was $10 a person but the slides, lazy river and kid areas were great.
5/5 Excellent
Hotels.com verified review
Vernon L
01/03/2022
Mr.Wells
It was amazing
4/5 Good
Expedia Group verified review
Amanda
01/02/2022
Water park inside hotel hours were not late enough. Water park was an extra fee, short staffed, was given a handicap accessible room when not requested.
4/5 Good
Hotels.com verified review
Ashley
01/02/2022
Overall our stay was great. The only problem was the water park was supposed to open at 10, but they did not have staff there to work the water park at that time. It opened an hour late.
5/5 Excellent
Hotels.com verified review
Emily
01/01/2022
4 stars
The hotel is great. Staff is great, breakfast was good. Clean. Water park is great, kids loved it, however for whatever reason the big green slide wasn’t running? The only big complaint I have is that bed was AWFUL. The worst mattress I think I’ve ever slept on :-( couldn’t sleep good due to the back pain
3/5
Expedia Group verified review
Tate
01/01/2022
Do NOT think indoor facilities should be an extra charge. That is WHY we chose this site, as opposed to others. Huge disappointment that extra fees were required to be able to use the indoor pool and play area.
4/5 Good
Expedia Group verified review
Willam
12/30/2021
The family room was very large and nice. The grandkids loved the water park. I was dragging up a bag of present an employee helped me get them in then took me to a room and helped me wrap them! What a blessing for this tired grandma!
3/5
Expedia Group verified review
Peter
12/29/2021
Property was short staff which led to some issues with housekeeping. Charged for a hot breakfast. Extra charge for the water park that I wasn't aware of at the time of booking.
1/5
Expedia Group verified review
max
12/28/2021
Understaffed, one pool slide was broke down, kiddy pool broke down, water was ice cold, no water circulation in several areas of pools, lazy river broke down, I believe this motel could have great potential because there are only 2 water park motels in branson. But i am never going back to this motel, i would rate it overall as a (1)
3/5
Expedia Group verified review
Meagan
12/28/2021
-tv hardly worked -one towel -thin mattress
2/5
Expedia Group verified review
Carey
12/27/2021
Room clean. Breakfast good. Staff wonderful. We purposely stayed here for the water park. We had to pay, which wasnt in the online description. Then the water was ICE COLD. The pool area itself was also cold. No humidity or warmth you find in pool areas. We only were able to stay one hour because it was so cold.
5/5 Excellent
Expedia Group verified review
Carey
12/27/2021
Staff was so friendly. Room clean. Breakfast good. Water park wasnt open.
2/5
Expedia Group verified review
Toby
12/27/2021
The staff were all bery friendly but the hotel has not been kept up. Our room had an odd odor and there was trash by the bed when we got there. There were only 3 towels and 1 wash cloth for a room that sleeps 6. There were at least 5 overhead lights out in the waterpark and only 2 of the pools were warm. My kids are usually fish but couldn't handle how cold the lazy river was.
4/5 Good
Expedia Group verified review
Lisa
12/27/2021
Stayed there before and the kids really enjoyed it. Didn’t know till we got there that the water park was extra.
5/5 Excellent
Hotels.com verified review
Misty
12/25/2021
The best part of our stay was the lady at the service desk at night! She was amazingly friendly and always personable and helpful!
2/5
Expedia Group verified review
Johnathan
12/24/2021
Staff was great however the bathroom was very bad especially for two adults and three children. For whatever reason they put us in a handicap room. I was surprised that the shower didn’t have a hold for the handle and the bathtub didn’t drain very well.
5/5 Excellent
Expedia Group verified review
Cyndri
12/24/2021
The $9.99 breakfast was SUPER DELICIOUS as well as the free continental breakfast. The lifeguards in the water park are AMAZING and are always going above and beyond making sure everything is okay
3/5
Hotels.com verified review
JULEEN
12/21/2021
A Disappointing Experience
We specially booked this hotel due to the water park inside of it. We arrived on a Friday night into town and were told that the water park would be open Saturday 10am-10pm. We planned our Saturday around being able to finish the evening off at the water park. We went around town Saturday and arrive back at the hotel about 7:30pm. I went straight to the counter to purchase tickets for the park for my kids, 7 and 5 (who had been looking forward to this all day). I was told they were closing the water park at 8pm that night. There was no sign posted, we were not notified of this at all. I had two VERY upset kids. We didn’t even get to enjoy the reason we booked the hotel. We were told “sorry you didn’t know” and that was it as my kids cried walking back to our room. Aside from no communication to guests about what they decide to change after being told one thing and them doing another, the beds are very lumpy and uncomfortable to sleep on. The “continental” breakfast consisted of cereal and a bowl of fruit that looked like it came from a can. You could pay to have the “buffet” (eggs, bacon, sausage, juice, and milk) for 9.99 per adult which was way over priced for what there was.
1/5
Hotels.com verified review
Jennifer
12/18/2021
Don’t waste your money
When we booked our room we assumed the water park was included in the price. It didn’t say anywhere that was an extra charge. We paid the extra fee to use the water park. The water was freezing and unable to enjoy. The “life guards” admitted to a leak and the heaters not working. A female “life guard” was in leggings and the sleeves cut off her shirt with an underwire bra visible. NOT family friendly environment. We had to call the front desk because our room wasn’t supplied towels for showers. We were placed in a handicap room that we didn’t request. We had the option of 3-5 channels on the tv the rest were frozen. The breakfast was horrible the options were stale cereal, stale muffins, fruit cocktail sitting in syrup or waffles. On day two we never received another set of towels or coffee for our room.
2/5
Expedia Group verified review
Katherine
12/13/2021
Food smeared all over the ceiling and wall, elevator kept going up and down when door was open, no phone in our room, no hot water, pool was ice cold and had to pay a lot to get in when slide wasn’t working, flower sprinkler wasn’t working, had to pay extra for food(breakfast), pool closed early (6pm) on sundays when told 9pm, only 1 remote for 2 tvs Employees were very nice though
5/5 Excellent
Expedia Group verified review
Bobbi
12/13/2021
The staff was extremely nice and helpful. The kids also loved the water park. Just wished the pools were a little warmer
2/5
Expedia Group verified review
Sera
12/13/2021
Water park passes are not included with expedia deal. The whole water park and main floor are freezing. The water park is not well maintained. There were three life guards for the entire water area. One slide was out of order. The water was very cold, the temp in the pool area was cold. Breakfast only included cereal or waffles anything else you had to pay. 9.99 for. Our bathtub had a drip that would not shut off. And the beds were terribly uncomfortable. Could feel the springs these are also no queen size much smaller than a queen. The staff was super friendly and as helpful as possible.
2/5
Expedia Group verified review
Bruce
12/13/2021
The towel rack fell off the wall. The tub faucet did not work. Had to stay out of hotel till the could get it fixed SATURDAY night. Thought they had a room to move us to but then they didn’t. Water park and water was cold. Could stay after paying 15.00 per person. Will not be back
5/5 Excellent
Expedia Group verified review
Nichole
12/11/2021
Loved the little private room for the bunk beds. They were a hit with the kids. Even had their own tv.
5/5 Excellent
Expedia Group verified review
Misty
12/07/2021
Very nice
2/5
Expedia Group verified review
Shonda
12/07/2021
The property is way outdated, tile in bathroom was cracked and breaking up. Was given handicap room without request leaving no vanity to get ready. Beds were horrible as well as pillows. We were under the impression the water park was included with Stay, that is an up charge.
5/5 Excellent
Hotels.com verified review
Jammie
12/06/2021
It was a great hotel. We didnt get a chance to use the waterpark but it was clean and the kids loved it.
3/5
Expedia Group verified review
Billy
12/06/2021
Was Very surprised when we arrived, there would be additional charges per person To use the Pool and Water amenities. In the description of property there was no mention of additional fees.
3/5
Expedia Group verified review
Shellie
12/02/2021
It cost extra to use the pool and extra for the hot breakfast. You could have a waffle, cereal or muffins with no extra charge but anything else was another charge.
5/5 Excellent
Hotels.com verified review
Andrea
11/29/2021
New Favorite Hotel in Branson
The staff greeted us with the warmest welcome. The cleanliness of the hotel and the rooms was impeccable. We were so impressed by the restaurant. The pool was clean, friendly attentive guards. We will definitely be staying there for our future stays to Branson.
2/5
Hotels.com verified review
Kacie
11/29/2021
Nice service mediocre stay. Won’t stay again.
Our booking was for 2 queen size beds and we had 2 full size beds. The beds weren’t very comfortable, housekeeping never came into our room so we had to catch them to take our trash and get new towels. The staff was very friendly and tried to accommodate but I don’t expect we will ever stay there again. The water park also is NOT included in the hotel fees which lead you to think they are.
3/5
Expedia Group verified review
Melinda
11/29/2021
Only 2 elevators for the hotel; we were there for 4 days and housekeeping NEVER came in; the breakfast was ok, (hot breakfast was NOT hot, always cold). The day shift were the MOST unfriendly people. We loved the cheerful evening lady. The beds were HARD as a rock. And the fact that you CHARGE for the water park that’s only open a “few” hours is ridiculous!!
4/5 Good
Expedia Group verified review
Samantha
11/28/2021
Checkin was quick and staff was friendly. Room was clean and adequate. Bed are not very comfortable. The kids enjoyed the pool area, even with one slide closed. It would have been nice to have a hot tub for the adults. They did run out of towels but not a huge deal. Overall, it was a nice stay.
5/5 Excellent
Hotels.com verified review
Huy
11/28/2021
Really good Customer service
5/5 Excellent
Hotels.com verified review
Katie
11/27/2021
Love!
Amazing people and friendly service!
5/5 Excellent
Expedia Group verified review
Kelsey
11/26/2021
The ladies who checked us in were amazing and went above and beyond. Our room was perfect and our daughter loved the water park