3.9/5 Fair
929 reviews
Amenities
3.7/5
Cleanliness
3.9/5
Comfort
4/5
Condition
3.8/5
Neighborhood
4.2/5
Service
4/5
Recommendation
87.6/100

Most Recent Reviews

5/5 Excellent
Expedia Group verified review
Daniel
01/30/2024
To much inmigrantes around the property..
4/5 Good
Expedia Group verified review
cecil
01/23/2024
Location, amenities, cost
4/5 Good
Expedia Group verified review
cecil
01/22/2024
Price, location and product offering
4/5 Good
Expedia Group verified review
cecil
01/20/2024
Proximity to all places
4/5 Good
Expedia Group verified review
Laura
01/20/2024
Staff were helpful and friendly 24 hour free coffee, tea and hot chocolate In room kitchen well appointed Mattress was great and best sheets, super soft Convenient to Times Square, Broadway, Javits and great restaurants It’s NYC, so rooms are always smaller but it was big enough for a couple for 10 days
5/5 Excellent
Expedia Group verified review
MIHAELA
01/11/2024
Fantastic place!
5/5 Excellent
Expedia Group verified review
Alexis Dionicio Vazquez
01/02/2024
This was our first time in New York City, and we decided to come at the craziest time of the year. However, I’m glad we chose this hotel to stay at. Walking distance from Times Square and the Port Authority bus terminal where we could catch the subway and buses back to the airport. Despite the hectic area, the hotel was safe and convenient and affordable for the time of the year.
5/5 Excellent
Expedia Group verified review
Connie
12/28/2023
Everything was great
4/5 Good
Expedia Group verified review
Andi
12/28/2023
4/5 Good
Expedia Group verified review
Deanna
12/24/2023
Great location, staffing was great. 1 elevator was down so it took some time to get a elevator
5/5 Excellent
Expedia Group verified review
daniel l
12/22/2023
Candlewood suites was situated nicely for me. It was just below the theatre district, and just above mid town Macy’s/Penn Station. Therefore we could bounce back & forth from Times Square to Herald Square, and the room was huge. Dan from N.O.
5/5 Excellent
Expedia Group verified review
Rachel
12/19/2023
Overall a great place to stay
3/5
Hotels.com verified review
Leo J.
12/19/2023
never again here
it turns out this is an extended stay hotel and they do not do daily maid service. we were there 6 days and only had our room cleaned once. we had to ask several times for towels.
5/5 Excellent
Hotels.com verified review
Cory
12/18/2023
Exactly the right spot
Great spot , just off 8th ave , walk to 9th lots of great restaurants and bars. Walk to 7th and you’re close to the hustle of Times Square and shopping. Pretty close to Penn station from there you easily get uptown or down. The rooms are great for tourists on the go, we had a full size fridge, large microwave and hot plate plus a dishwasher. The bed was comfortable and felt rested every morning to get back to exploring the big city.
4/5 Good
Hotels.com verified review
SUSAN
12/17/2023
Self contained at a reasonable price.
Our room was looking a little tired, but it had everything that was promised so suited us. I know a lot of people visiting NY don’t want/need a kitchenette but we like to be able eat in as well. After reading reviews I did ask about servicing the room and told it was usually 5 days but as we were staying 5 they would do a service on day 3 which we appreciated. The location is both good and bad. It is not the cleanest or prettiest part of town but we never felt unsafe. Easy walk to Times Square, Penn Station, delis and restaurants etc. We would stay there again.
2/5
Expedia Group verified review
Holly
12/17/2023
Our toilet broke whilst we were staying, causing the bowl to overflow and flood the bathroom, the hallway and into the carpet of the main area, and the staff showed no urgency to fix it, and not only that, once we returned to our room later that day it was still broken and it remained broken for the remainder of our stay, which made the room stink and caused extreme discomfort. The staff offered no new room, said an engineer wouldn't be available until our check out day, no compensation and not even an apology. The Wi-Fi rarely if ever worked, and our key card stopped working four times. It was a very uncomfortable stay, the only good part of this stay being how walkable it was to Times Square, Broadway and a subway station - but at the price I paid for 6 nights here, it was definitely not worth it; a hostel would have been cheaper and probably provided better service and better comfort.
2/5
Expedia Group verified review
Vanessa
12/15/2023
We were going to review as a "fine" hotel, just a place to sleep. It was dirty, the curtains were with huge stains, the heater/ac had a thick layer of dirt, mold in the bathroom, chair massively broken, unusable. What made us feel violated and awful was the fact after asking them to not enter in our room, they did anyway, left a mess, yes, mess! Trash on the floor, on the bed and on the counter. I am not joking, I have photos. We felt violated as our underwear were on the bed with our pajamas, who knows if they touched, we had to get new ones. Our things were moved around and we will never know where they sat, what they did, because the remote for the TV was in the bed sheets, when we didn't even turn the TV on. Absolutely disgusting behavior. When I asked what was going on, this lady started to yell at me and then speaking Spanish like I wouldn't understand, don't worry I speak 5 languages! They said they had a note to install new TVs, never seen the note, they didn't tell me when checking in and we were checking out in less than 16 hours. Wait, don't abuse your power. They never cared, just rude and disgusting behavior. Never again!
5/5 Excellent
Hotels.com verified review
Verified traveler
12/13/2023
4 night mini break - couple
We’ve just come back from a short trip, we stayed for 4 nights. The hotel was in a good location, all main attractions and transport links easily accessible and within walking distance for the most part. The room was comfy and although we didn’t use it, there was a microwave, hob and fridge/freezer in the room that makes it even more convenient. I would recommend this hotel and would absolutely stay here again.
5/5 Excellent
Expedia Group verified review
Hannah
12/12/2023
Room was clean and comfortable and the closet in the lobby with snacks was helpful. Staff were friendly and helpful
5/5 Excellent
Expedia Group verified review
Kendall
12/10/2023
Very clean and courteous staff
4/5 Good
Expedia Group verified review
Terri
11/21/2023
Did not get fresh towels or garbage emptied even after asking. No other issues. Room was very clean when we arrived.
4/5 Good
Expedia Group verified review
Gordon
11/18/2023
Staff was outstanding at this hotel. Allowed me to check in a few hours early due to an early flight and check out late due to a late flight. Each staff member I talked to was professional and kind. Area is close to Times Square (10 minute walk) and pretty quiet. Was close to an area with homeless people but still felt safe. Required key to access building and elevators, adding to safety. Included nice amenities like free bottled water, popcorn, gift bag at check in with chips and candy. Room was a bit worn but bed was very comfortable. Small tv with limited channels. Wifi was strong. Two elevators ran fast. Overall, a great stay and would consider staying there again.
4/5 Good
Hotels.com verified review
James M
11/17/2023
Good location, comfortable room
5/5 Excellent
Expedia Group verified review
brian
10/29/2023
Near the Candlewood is The Hop on Hop Off Bus! We toured the City!
4/5 Good
Hotels.com verified review
Tamara
10/23/2023
Nice Stay
My stay at Candlewood Suites NYC was enjoyable. I only stayed one day. The room was clean and included a microwave, refrigerator, and stove. The front desk was super attentive and welcoming. I stayed on October 19th. Whomever was working during those times (3pm-11pm were the best. I arrived early and was not able to check in until 3pm. However, I was able to leave my bags while I explored the area. Would stay again.
1/5
Hotels.com verified review
Verified traveler
10/21/2023
Area not safe. No housekeeping service unless for 7days staying. One of Elevator never working. Another one was down during the busy morning, everyone need to walk stair down to lobby. How people carrying suitcases to walk down from probably 30+ floor. Strongly not recommended especially with kids.
3/5
Expedia Group verified review
Mohit
10/14/2023
Location is excellent . Property is old but walkable to the main attractions and transportation.
2/5
Hotels.com verified review
Verified traveler
10/09/2023
Booked a queen room and the bed was definitely a full. The room smelled of cat piss. Felt bad for the front desk woman, only one working during checkout and process took about 40 minutes due to a long line.
3/5
Hotels.com verified review
Samantha
10/02/2023
Well sized room
In our 3 day stay house keeping never came. The room was a generous size for NYC. We noticed a few drug deals happening on the street which was rather uncomfortable. The hotel pantry offered complimentary tea and coffee in take away cups which was a convenient way to start our day.
4/5 Good
Expedia Group verified review
Gloria
09/30/2023
The staff was very helpful. Free coffee in the lobby. Kitchen, save on eating out all the time. Unfortunately the fridge didn't keep food cold enough. Room was not cleaned everyday unless requested which was fine for us, but when they did come in half way through our stay. The garbage was removed but no replacement garbage bags in pails. Dirty towels were left, but the did leave replacements. The first few days the area had only a few homeless. BUT I think when the UN assembly was running the homeless were moved north and when heading back to the hotel at night we had to step around numerous homeless people. this is an unfortunate sign of the times, not the hotels fault
5/5 Excellent
Hotels.com verified review
irvin
09/25/2023
Great New York City getaway
Hotel was clean and very functional including s fully equipped kitchenette. It had a decent fitness center, a place in the lobby to buy small extras and they supply you with endless bottled water. It is extremely well located - close to Penn train station and Port Authority bus station. It is also a short walk (less than15 minutes to Broadway/Times Square. Several restaurants are only minutes away.
2/5
Expedia Group verified review
Mariko
09/21/2023
There was no room cleaning while we stayed for 6 days.They said, we can earn one day of cleaning for 7 days. That is incredible!!
4/5 Good
Expedia Group verified review
Theresa
09/14/2023
The staff was nice and friendly. We were told by one staff member that the Inn would call us a cab on our departure, but another staff member informed us that the Inn does not.
4/5 Good
Expedia Group verified review
Marta
09/13/2023
The hotel is comfortable and close to everything. Rooms have a little kitchenette with everything you may need for cooking. The only downside was no room cleaning. I don't mind if they don't make a bad or clean the bathroom everyday but they should pick up the trash (trash bins are really small). Other than that, it's a good hotel.
2/5
Expedia Group verified review
Richard
09/07/2023
Overall I was not happy with my week long stay. The microwave did not work, The stove did not work. Despite my reporting this to the front desk several times. \Nothing was done
5/5 Excellent
Expedia Group verified review
Michael
09/01/2023
Everything is easy to access, from transportation to restaurants to Time Square.
4/5 Good
Expedia Group verified review
Laura
08/18/2023
Friendly staff, convenient location, but not the cleanest location
5/5 Excellent
Expedia Group verified review
Matthew
08/16/2023
In NYC. Best Bang for Your Buck. Hands Down
5/5 Excellent
Expedia Group verified review
MIHAELA
08/16/2023
Love it!
5/5 Excellent
Expedia Group verified review
Matthew
08/16/2023
I am a Born NYer. So knowing what to expect puts me in a different mindset than tourists. I has EVERYTHING YOU NEED TO EXPERIENCE NEW YORK GRASSROOTS. BS like a hottub or bar are replaced by working stoves and fullsize kitchenettes, cribs, privacy while always attentive. Just ask, and be nice to Stephanie! But ask, dont think your going to be waited on. That cost 8x more in NYC and all you get is a white fluffy bed, CC debt, and overprice A la carte everything.
5/5 Excellent
Expedia Group verified review
Matthew
08/16/2023
I am a Born NYer. So knowing what to expect puts me in a different mindset than tourists. I has EVERYTHING YOU NEED TO EXPERIENCE NEW YORK GRASSROOTS. BS like a hottub or bar are replaced by working stoves and fullsize kitchenettes, cribs, privacy while always attentive. Just ask, and be nice to Stephanie! But ask, dont think your going to be waited on. That cost 8x more in NYC and all you get is a white fluffy bed, CC debt, and overprice A la carte everything.
5/5 Excellent
Expedia Group verified review
Deron
08/12/2023
Everything went smoothly. Friendly and helpful front desk😊
5/5 Excellent
Expedia Group verified review
Darin
08/12/2023
Staff was very accommodating. Very friendly. Area outside hotel little scketchy but manageable. Rooms very clean. Little maintenance required. Lol painter gave up.
5/5 Excellent
Expedia Group verified review
Brooklyn
08/10/2023
Absolutely loved this hotel! Perfect walking distance for everywhere we wanted to go, and the rooms themselves were really nice. Staff were always so so kind and helpful! Also loved that each guest got a free bottle of water each day! Would absolutely come back.
5/5 Excellent
Expedia Group verified review
Matthew
08/09/2023
Best Bang for your buck if you need a place to put your head for a while and not break the bank
1/5
Expedia Group verified review
Cheryll Reyes
08/08/2023
If you have a little bit more to spend, find another hotel. Our family of 4 had 2 separate rooms on the 32nd floor. We were fine with that because the view was great but the elevators were dingy and took forever. While the front desk people were ok at check in and check out, there really wasn't much service from any other staff. We took out the "Catch Me Later" sign at the door so they can refresh our rooms but no one came in to do so - stayed Thursday afternoon to Tuesday noon. Our room had a musty, wet dog smell. First night I used the tap in the bathroom, the tap handle fell off. The shower would squeak for a good 10 mins before quieting down. The paper towel roll holder wasn't screwed on properly and came off when my son tugged to get paper towel. The free water they had at the front desk were all gone by noon and was not replenished until the next day. The phones didn't work at all. The wifi was wonky. The cleaners who cleaned rooms on our floor were noisily banging away while they cleaned - other rooms, not ours. I had the chance to change hotels before the refund period ended but decided not to just because of the hassle. Regretted that terribly.
5/5 Excellent
Hotels.com verified review
jacob
08/08/2023
Excellent Service
Our stay was excellent right in the Middle of time square n was able to go anywhere, any time with ease. The front office was helpful and the lifts were working all the time during our 10 day stay. Surely our expectations were met and we’ll definitely stay there again during our next visit.
5/5 Excellent
Expedia Group verified review
Matthew
08/02/2023
It is a Good long term place to stay in a centralized area of NYC. It GREAT IF you are already from the city and need a place for one night or a month, have friends or family in the vicinity, or are a seasoned world traveler. Don't feed the animals. Stayed before, would stay again. My kind of place all in all and will DEF RETURN!!
4/5 Good
Hotels.com verified review
Elena
08/02/2023
Good value for money
The ubicación was just perfect, a walking distance from all the mayor attractions, bed was good as well. Very happy with the hotel. Customer service very good as well. The only downside is that there are lots of drugs and homeless people near bye. We didn’t have any problem with them but it wasn’t pleasant seeing all that
2/5
Expedia Group verified review
Amanda
07/31/2023
The hotel beds were clean and comfortable. The staff were not friendly and difficult to connect with. No one answered the phones for help (e.g., asking for fresh towels, toilet paper etc.). No one checked in to see if we needed our room freshened up, or needed fresh towels over the course of a 5 day stay. The valet parking was an absolute joke, as we waited for over an hour to get our vehicle upon checkout, yet they still never came, so we walked to the lot to find our vehicle. There were hidden charges to the room in addition to what we paid with Expedia.
4/5 Good
Expedia Group verified review
nahuel takeshi
07/31/2023
Faltó la limpieza a los cuartos
4/5 Good
Hotels.com verified review
Kendra
07/31/2023
Comfortable, but misleading and sticky
The bed was comfortable and quiet on the 18th floor. Aside from Stephanie though, who was super attentive and kind and helpful, the front desk staff left a lot to be desired. Promises to come help with issues typically led to nobody coming. We called the front desk at least 5 times from our room and they didn’t answer once. Our room’s kitchen floor was sticky when we arrived. “Housekeeping” came to “clean” it, with a bottle of water, a swifter, and some febreze. Then they still charged me a $132 CAD cleaning fee at the end (they don’t clean your room during your stay). There is a dishwasher and a sink, but no detergent, soap, cloths or towels are provided which makes things tricky.
5/5 Excellent
Expedia Group verified review
GREGORIO
07/28/2023
Price
4/5 Good
Expedia Group verified review
Cameron
07/27/2023
Brilliant location and Value
5/5 Excellent
Expedia Group verified review
Shaton
07/27/2023
The only thing I didn't like is that there weren't very many taxis that come down that exact street you would have to walk to the next corner or the next block which makes it small inconvenience of getting where you need to go quickly.
5/5 Excellent
Expedia Group verified review
Malinda
07/21/2023
I want to thank the Manager and housekeeping for being extremely thoughtful/kind in regards to my daughter's 30 bday. They put balloons, chocolates & a teddy bear (on their way) I cant express enough how surprised she was and I grateful I am to the staff. I am sincerely thankful.
4/5 Good
Expedia Group verified review
Bob
06/21/2023
Too many homeless
5/5 Excellent
Expedia Group verified review
Baillie
06/12/2023
I’m so glad I chose to stay here for me and my boyfriends grad trip to NYC for the first time. The staff was so professional, clean, and helpful. The location was a 6 min walk to Times Square and a nearby subway station to get around. The rooms were so spacious and the kitchen had all the utilities necessary to cook, make and reheat food!
1/5
Hotels.com verified review
Verified traveler
06/11/2023
Never again
Elevator broke during our stay and being on the 32 floor with a baby made this a huge inconvenience. Wifi stopped working mid stay and was told to call a number to report it, this should be done by the staff. There’s no water fountain so you are forced to purchase water during the stay. The blackouts are terrible and it’s almost the same as not having any. Light filters anyways from below and above. Regret staying here.
4/5 Good
Expedia Group verified review
Lin
05/31/2023
Pros: Location is very convenient. Lower price comparing with other hotels nearby. Room is large and has microwave, fridge, stove, dishwasher and some kitchen wares. We didn't cook but still felt very convenient with these. Staffs are helpful. Cons: The hotel is out of date, no daily cleaning service
3/5
Expedia Group verified review
VICTOR
05/29/2023
Don't have housekeeping services during my stay
4/5 Good
Expedia Group verified review
Camille
05/23/2023
This was a very decent hotel. It was 3 blocks from Times Square. The room was nice and just big enough for 2 people. Beds and pillows were nice and comfortable and I loved the kitchenette. One of the elevators was broken when we checked in but they did fix it. Our toilet clogged once and they sent someone right up to fix. In all, it was perfect for our 4 day stay and I would stay here again.
1/5
Expedia Group verified review
Sinti
05/21/2023
There was a lady at the front desk that was very unhelpful when it came to a payment issue. We expressed our disappointment but she didn’t seem to care at all. Otherwise the stay would have been a lot better experience
2/5
Expedia Group verified review
Samuel
05/12/2023
Friendly Staff, But the Elevator not working was slowing getting in and out of the property every single time...
2/5
Expedia Group verified review
Stefan
05/10/2023
Good location for staying in Midtown. Staff are friendly. Bed linens were freshly changed but room cleaning was poor. There was a sock from a previous customer under the edge of the bed. Hallways were kept tidy but carpet had visible dirt for multiple days throughout our stay. Only one elevator was working, this seemed normal to staff and longer term tenants. As the hotel has 30 floors and the elevators are small wait times for an elevator regularly stretched to five minutes or more.
4/5 Good
Expedia Group verified review
Lorena
05/09/2023
Nice
5/5 Excellent
Expedia Group verified review
Kenyeri
05/09/2023
It was well maintained just that there was a more appropriate place to throw out larger pieces of trash
3/5
Expedia Group verified review
Tina
05/09/2023
Good location close to Time square, 39th W is a very grubby street for some reason. Staff were nice and helpful, useful to have a kitchen and free laundry in the basement however only one elevator was working which was annoying. Room and hotel are in need of a complete renovation. This hotel is very tired. If you just need a bed then it’s ok but at $900 for 3 days I was disappointed. Is this the new norm of travel that we now have to accept?
1/5
Expedia Group verified review
Beatrice
05/03/2023
Good location. Good rooms but bad maintenance: during my 7 day-stay: one elevator out of order; safe deposit box & toaster broken, unreleable WIFI, bathroom wall plug out of order. Long delays to fix everything.
4/5 Good
Hotels.com verified review
JUDITH
05/03/2023
Good sized room
This was a really large room by New York standards. Plenty of storage and room to move around. Comfortable bed. My only complaints are there wasn’t enough cutlery and dishwashing detergent or cloths of an6 sort. I had to ask for them. The building has 26 floors and only one elevator was working the whole time I was there. I waited almost 15 minutes for one on the day I was leaving. Not good when I had a train to catch.
3/5
Expedia Group verified review
Judith
05/03/2023
The hotel only had one elevator in working order for 32 floors, the TV was analog a quite a few of the stations did not work. Joseph who worked the front desk was fantastic. The lobby was nice, but needed to be larger for 32 floors of people.
5/5 Excellent
Expedia Group verified review
Brantley Lloyd
04/30/2023
Superb service & great, welcoming staff. Excellent location in the heart of NYC, with great options for subway, cab, bus, and walking transit all around the city. Superbly convenient for theatergoing. Ollie's restaurant is a quick walk from the hotel.
4/5 Good
Expedia Group verified review
Anthony
04/25/2023
Comfortable bed and excellent amenities. The street / sidewalk was not a pretty sight, in addition to strange characters standing around the area.
5/5 Excellent
Expedia Group verified review
Frank
04/25/2023
I love the convenience of the Candlewood Suites, which are relatively close to Port Authority. It's also great to have a kitchen with a full-sized refrigerator (Food Emporium is also fairly close). The biggest drawback is the street, 39th. During the afternoon rush, you cannot get a cab or Uber there because of traffic going to the tunnel. If you stay there, be prepared to walk to Port Authority if you need a taxi at that time.
4/5 Good
Expedia Group verified review
James
04/23/2023
Rooms are large for NYC, but condition is spotty, this was my second stay in 2 months and the first stay/room was better. Only 6 rooms per floor so floors are relatively quiet. Rooms on the back tend to be quieter than those on the front. 39th street can be loud.
5/5 Excellent
Expedia Group verified review
Kathleen
04/21/2023
Great amenities. Nice staff. Convenient location. Homeless situation is still quite unsettling in this area but what can they do….. I would definitely book here again.
5/5 Excellent
Hotels.com verified review
CURYK
04/20/2023
Excelente relación precio calidad
Precio calidad fue un 10. El servicio de café mal manejado, un día había al siguiente no porque no reponian café o no había Coffie Mate. Te dan un agua por día pero 2 días no te dan porque no tenían. Pero esta excelente y super la ubicación
3/5
Expedia Group verified review
Evelyn
04/06/2023
The check-in was difficult. The person at the desk took over 15 mins and had to look for help.
1/5
Hotels.com verified review
Bernardo
04/04/2023
Horrible, just don't stay here!
This hotel should have been remodeled ten years ago. Carpets are dirty, stained, old. Mattress is as old as NYC, pillows are poor, curtains are rotten, bathroom has signs of leaks (see pictures), shower just does not have steady temperature - it is either Alaska or Saara, you have to be adjusting the faucet every ten seconds. There was a cockroach in the bathroom. Refrigerator does not work properly. Staff is rude. Sandra, the front desk agent who checked us in and checked us out was bullish, rude, had no manners. One of the evenings there was nobody in the lobby, posing a security risk. It's just a money pit for the poor tourists (like us) who decided to choose this hotel. Just a horrible experience.
5/5 Excellent
Expedia Group verified review
William
03/29/2023
I like the value this offered. My room was spacious and offered a lot to me.
4/5 Good
Expedia Group verified review
Ryan P
03/27/2023
Friendly and helpful staff, one of the two elevators was out of service, which made for long wait times. Very good rooms for the city and the price.
5/5 Excellent
Expedia Group verified review
Alexia Lynne
03/20/2023
Amazing employees!!! Highly recommend the hotel and service. I would definitely stay there again
1/5
Expedia Group verified review
David
03/16/2023
I had a stroke in Milwaukee prior to coming to this hotel. Neither Orbitz or myself or a social worker were able to reach management to cancel the appointment before my arrival. I was charged full price for the entire stay, even after contacting management, which is only possible a week after, I was supposed to check in. The hotel was neither compassionate nor respectful of my health or condition and they did nothing to accommodate the situation at all. I don’t recommend these people and would never suggest anybody consider staying at that establishment, abominable people, and completely unprofessional.
4/5 Good
Hotels.com verified review
Dave
03/06/2023
Comfortable and affordable option that's conveniently located to theatre, subway, and lots of food/coffee/bar options. Friendly staff upon check-in. No daily housekeeping because it's a longer-stay property but that's also fine because you're not rushing out in the morning.
1/5
Expedia Group verified review
Yuqing
03/01/2023
The AC was weird with a metal or plastic part blocking the vent, which seemed a safety concern. My multiple requests for dish detergent, spatula & blankets were not responded to.
4/5 Good
Expedia Group verified review
Jennifer Lea
02/22/2023
Property was nice and convenient to downtown and the subway.
1/5
Expedia Group verified review
Keith
02/06/2023
Hotel lobby was to much going on. No Security 2nd lock on the door
5/5 Excellent
Expedia Group verified review
YI
02/02/2023
Comfortable
5/5 Excellent
Expedia Group verified review
Alan
01/18/2023
The place is nice and clean with friendly staff. The night manager was especially helpful.
3/5
Expedia Group verified review
Kathleen
01/05/2023
The staffs are very kind and friendly. However, the room was not clean. The area where the air blows out of the AC/heater unit seemed dirty. The toilet was not cleaned and found 2 small roaches crawling in the bathroom. We paid extra for a higher floor & city view but the city view was the view of the next building. The only reason I gave 3 out of 5 ratings is the friendly staffs.
2/5
Expedia Group verified review
Tamer
01/03/2023
Staff was not friendly. Area not safe at night. Heating is terrible, either its unbearably hot or when turning the heater off it is unbearably cold. You just could not adjust the heat in our room. Staff did not clean the room even once during our 3 nights / 4 days.
5/5 Excellent
Hotels.com verified review
Verified traveler
12/20/2022
Good NYC place
Nice clean room; good appliances and full kitchen; space to walk around inside the room. Staff was very friendly but few in number. Location was excellent.
4/5 Good
Expedia Group verified review
Eileen
12/16/2022
The staff was very nice, helpful and friendly. My room had no heat because the heater was not working. It was blowing cold air. I called the desk and the sent the technician and he replaced the old heater with a brand new heater. They were very accommodating and understanding.
3/5
Expedia Group verified review
tim
12/15/2022
Convenient location, staff are helpful and attentive. Amenities could use upgrades.
4/5 Good
Hotels.com verified review
PHILIP
12/12/2022
Candlewood Suites An OK Place
1 elevator functioning for 31 floors. It was nice the hotel gives out bottled water and has coffee avialable in the lobby
5/5 Excellent
Expedia Group verified review
Shelia
12/11/2022
i liked the convenience to TS. Due to staff shortage, the maid service was poor.
3/5
Hotels.com verified review
Verified traveler
12/11/2022
Okay
Positives: The hotel is in a great location & we walked to many of the main sites. The bed was decently comfortable, the room was pretty quiet and it was great to have a full kitchen! Negatives: Kitchen was not well stocked, missing basic utensils, some plates & glasses. We had to ask for dish soap & washcloths. We were there for 5 nights & did not “qualify” for service for our room. On the third day we requested towel change & trash pickup… this took several hours & a follow up call. The tv picture quality was terrible. Comparatively, the rate was decent- but I would have hoped for better service & supply.
3/5
Hotels.com verified review
Betty
12/06/2022
Room was not cleaned. We had to leave trash outside the door. Given two coffee packets - never refilled. Room was rather small.
5/5 Excellent
Expedia Group verified review
Nicole
11/30/2022
We loved this location! Close to everything, and the subway was a short walk. Convenient store, breakfast, lunch, dinner, liquor, and more are just a block away. Our room was quite, clean, and comfortable. We liked the fact that we could take our leftovers to our room and have the fridge space.
5/5 Excellent
Hotels.com verified review
Kim
11/23/2022
Great Value
Great hotel in midtown. The only issue, getting a taxi during rush hours...