The property was very clean
Great stay for a quick overnight. Breakfast was decent. Shower and beds were really nice.
Overall a good experience, I attended in early November for work. There are some immediate accessible food options (McDonald's, cracker barrel) but within a 15-20 minute drive there's a plethora of options! Continental breakfast was delicious. Staff were all friendly and helpful. Overall very good stay. While I did not need it, I recieved an accessible room and I thought the amenities in it would be good for someone who requires them including additional space in the bathroom, pull bars, and a walk-in shower that was barrier free.
Wonderful staff, under construction at hotel and vicinity
Top notch service
Autumn, the host, was very friendly and made me feel important and relaxed. She accommodated our needs 100%!
This place was amazing! Very clean, our room was spacious and lovely, the staff was so friendly and helpful. It was also very quiet.I am definitely going to be staying here again.
The desk manager showed me a real kindness by allowing me to select a snack, after she heard about the difficult day of travel I had experienced. That was above and beyond, and was appreciated.
Only there a night. Met our needs.
Sporadic high pitch sound in room. Dishwasher wouldn’t drain completely. Front of microwave loose. Staff wonderful. Great location to I 80 and I55 but construction.
Property is being renovated which would have been nice to know. My room smells of paint due to the room next door
Housekeeping was horrible, had to request about 5 times before my room could be cleaned.
Was only there for one night, but the room was clean, I loved the kitchen area of the room, staff was nice. Would stay there again!
Every thing was great
Five Star ⭐⭐⭐⭐⭐
As expected Marriott is first class friend staff very clean nicely remodeled would definitely recommend
A great design to the room, with many useful features, such as refrigerator, sink, lots of counter space. The hotel is near I-80 and so there is mild road noise around the clock, which might bother some. The immediate neighborhood is drab. The continental breakfast was very good.
GREAT place to stay for Groups
Every thing was nice & clean, I loved the stay. The staff was very friendly.
The front desk staff was very helpful. What made me cringe was the thick layer of dust on the shelf directly above the shelf where the glassware was-disgusting! The Teflon pots and pans were all scratched and flaking, the carpet wasn’t carefully vacuumed and the bed looked like someone had been laying on it before I arrived. I was uncomfortable staying here and I won’t be back.
Convenient and nice
Great staff very warm and welcoming
Don't stay unless you like roaches
When I walked into the hotel there was a vaguely unpleasant chemical smell that was masked by some other odor that was presumably applied to be pleasant.
After checking in to my room I attempted to use the bathroom. Upon lifting the toilet seat there were several cockroaches scurrying around. By the time I got my phone only one small one was left.
The hotel immediately agreed to cancel my reservation and provide a refund, but has not yet provided the refund (it's been nearly 2 weeks).
Everything was great. The room was clean and the kitchen contained everything you need for preparing a basic meal. I'd stay again.
Loved my room ! I’m mad I didn’t get to experience it longer. I will definitely be returning!!
Excellent hotel! Very nice clean good smelling rooms with great accommodations. Very nice pool and superb breakfast. Highly recommended!
While this property is aging and soon will need updating you can tell the staff cares and takes care of it. It was a pleasant experience and comfortable
We chose to stay at TownPlace Suites in Joliet because they had a pool and a kitchenette. The sofa sleeper was a disappointment. It had so many stains that we asked for extra sheets to cover it. When we pulled out sofa for our 8 year old daughter to sleep on, the springs felt horrible. We ended up purchasing an air mattress for her to sleep on. The temperature in the pool was pretty chilly which decreased our use of it. When I asked for extra sheets to cover the stained sofa, I was not offered any other accommodations. Upon checking out, I was not asked how our stay was for which I would have politely explained how our stay could have been better. We travel often to Joliet for medical reasons. We were hoping to find that place we can feel at home away from home. Unfortunately, TownPlace Suites Joliet is not that place. On the positive note, we did like the layout of the room, the kitchenette with the dishwasher, refrigerator, desk, etc. The queen bed was comfortable. And the room was clean except for the sofa.
Spacious room, well appointed
Traveling through, arrived late and left early. Friendly staff, clean quiet room.
We had a great time here. Stayed here for a wedding and
The gym and pool need some work (upgrade).
THERE ISN'T ANY MARIJUANA SMOKE! One of the few places left that you don't get high by walking the hallways. Stayed in the same area, different hotel a few months back and ended up tracing on a cheek swab for THC and NEVER TOUCH THE STUFF!
Hotel very crowded and hotel doors were locked early. Security guard was on site for some reason. Bad neighborhood?
For the price of $270 I felt is was very overpriced ! The hotel was older . Our room was very musty , sheets had stains , bathroom needed remodeling. The water in the shower was up to our ankles and wouldn’t drain . It just was not a 4 star hotel . I would not stay there ever again . Highly disappointed.
Rooms and halls had a smell. Need more mirrors in room instead of bathroom behind door.
Staff is nice an they try but it’s a weird hotel. We were offered a room LITERALLY 3 feet across from the check in desk. Who puts a room there?? I said no. So instead of the King I booked months in advance, we got a sagging Queen. Elevators were down the hall, not in lobby. Ice machine was in hallway, not enclosed room. Breakfast was sad. Lobby was small. The whole place should be leveled and rebuilt properly. Holiday Inn across the street was nicer.
Everything was amazing
It was pleasant and friendly staff!
Great place and location
Suite was spacious. Room was clean. Kitchen was stocked with plates, utensils etc. (we didn't use them, but nice to know if I needed to prepare a meal). Nothing about the hotel blew me away, but was fine for a couple day stay.
This was the first time we stayed at one of these hotels. We will definitely search them out in of next trip.
The room was very comfortable. The staff made were flexible, and made it easy for us to stay with our dog.
My wife found a couple of lady bugs in the room besides stay was very pleasant. Would definitely stay again. Though I do believe that the affordable pricing was pandemic related.
I loved the entire experience. It was very clean and has a bunch of awesome people as the staff. They want to make u feel as welcome and comfortable as possible. I stayed 2 days and I can't find anything wrong with this place. I love the fact that each room has a complete kitchen in it. Its always very quiet area. I will always stay here from now own.
My stay was wonderful. Everything was clean and up to par. The only problem I had was my bath room sink was kind of stopped up. The stopper was pushed down and the water was slow to go out.
We had the 1 bedroom suite with a full kitchen. I loved it because it was spacious, clean, and I could cook my own food. We are truck drivers and it's home away from home to us.
My stay was not the best as i expected so much more. First of all, my room was not equipped with a stove as i expected. The room was advertised as a full kitchen but only had a stove top. Then, we needed to book an additional night. The front desk gave us a price but we were later told a different price which was much higher. In addition, housekeeping services are only given every 6 days which i found extremely unsanitary especially during this COVID crisis. We stayed 4 days and i had to REQUEST housekeeping services which was pitiful. They made the bed but didnt change the linen. They provided additional towels but didnt clean the shower. They only thing management could say was...it was their policy. Well, their policies should be rewritten. Ive stayed here several times previously and have never experienced such horrible service.
Excellent place to stay traveling through
Very large quarters. Clean and comfortable. Very quiet even though right on busy freeway. Staff exceptionally friendly and helpful.
Wonderful staff but...
The staff was wonderful but the 1 bedroom suite needs a good steam cleaning and deodorizing, the seating area did not smell or feel clean. The location was great and with a good cleaning this would have been the perfect place to stay.
Service is always great!
This property was great! Excellent staff and the room was very clean. Glad to pay extra to know peace of mind when sleeping. Beds were comfortable and I'd defintly stay here at this location again.
The front desk were very professional, helpful and kind.
So clean! Although my boyfriend and I did wipe down everything once e got into the room as a precaution, the room was great!
Room was very clean and comfortable. Very nice two night stay. No road noise from the interstate. Highly recommended
Great service, clean room, employees were wearing masks. Very professional.
They were completely full but managed people well and followed Covid protocol. Staff were all super friendly and helpful. Our carpet had some stickers and could have perhaps used an extra vacuum and our ac smelled slightly moldy but the rest of the hotel was clean and the surfaces and linens in our room were all clean.
Clean dog friendly staff very pleasant and welcoming.
Great hotel awesome staff location close to highway’s and restaurants.
Stayed while passing through. For a hotel that was super busy, this place sure was clean and quiet. Bed comfortable. Shower the perfect pressure and temperature. Service was definitely with a smile. Highly recommend.
The room was a little smaller than we thought it would be, but had everything advertised and the excellent layout made the space very useable. Staff was very helpful and the breakfast was good.
Poor social distancing
Poor posting of rules at gym
lower end clientelle
Disappointed when we had to check out a day early and the hotel receptionist suggested we contact Expedia to tell them so we could try to get a day's refund. Receptionist even made it a point to tell us that she'd mark it in our file that we checked out early, but nothing was ever marked. Expedia tried to negotiate with the hotel for a refund, but it was denied because there was nothing on file that we had checked out early. Why tell us to try for a refund and make it a point to say you'll annotate something on our file if you're not going to follow through with it?
Just an honest Opinion
It’s a decent stay. But for a Marriott subsidiary I expected way better. It’s smelled old, the grout in the bathroom was broken up and filthy. The bed slept very comfortably but we checked out early.
Very clean/big rooms, quiet location and nice staff
The front desk was helpful and fast, they were willing to give a late check out. The housekeeping took their job serious. The room and halls smelled cean and disinfected but not chemical heavy. The gym and pool were in terrific shape as well. We went to the area for a wedding. When we return to visit, we will stay here. Inexpensive with comfy beds and pillows, great water pressure, suites furnished with plates, cookware fridge, kitchenette sink, microwave etc.. we were very pleased.
Clean. Fresh. No undesirable smells. Well appointed room.
Bed bug infestation at this location I was very disappointed an hope I don’t bring them home
Staff are phenomenally helpful and friendly. Set up attracts long-term guests and staff make every effort to make it homey and welcoming. This place has a special atmosphere!
The staff was awesome love everything about my stay
Friendly staff. Super clean hotel.
I loved the staff. The hotel was awesome but the staff went above and beyound to make sure we had a great stay i cant wait to come back.
The complete hotel staff treated myself, and family like royalty. I would stay there again in a heart beat
New Years party
Very nice hotel and staff was great!
Great stop for our road trip - we'll be back!
My husband and I were traveling w/ our dog on a road trip and needed a clean, safe, pet-friendly hotel that was close to the interstate. This hotel far exceeded our expectations. The hotel was not only clean, safe, and pet-friendly, but it was affordable and the staff was extremely friendly. The included breakfast had filling hot options and the room was clean and comfortable. We will definitely make this a regular stop for future road trips as we were impressed!
Room was clean, and the staff were very friendly and accommodating
Super friendly staff and very clean! My kids loved the pool and I liked having a kitchen in the room.
Small rooms, but very clean, had good size fridge and small stove top, be great for a long stay.
lll never come back you can hear the slaves whispe
They were racist nor were the staff pleasant! The rooms reeked a nasty order and they didn’t fully clean our room before we got there for our stay. Not only that... nosey room service accused us for smoking in the room when we weren’t there, they were a pain and checked after us during check out which I knew they would. Elizabeth gave me a hard time I didn’t like her personality and she didn’t fulfill my request as a guest and talked about me to her coworke. Yeah it’s because we’re black and out of towners. This was the absolute most uncomfortable stay in my entire life. I’d rather stay at a Motel6 and I dread motels 🙄
Excellent hotel and very quiet would return and recommend
The property is gross!
Nothing worked in the room. The hotels rugs are filthy, and the property is rundown. Annie the front desk staff was however awesome!!
Donald E Healy
Spacious and Gracious!
It was a very nice place to stay. You can tell it gets a lot of longer term guests on business due to the mini kitchen, large desk area, and other accoutrements. Little extras like a fruit bowl on the desk, milk and warm cookies after 5 pm, etc. Close to a casino and a GREAT old school restaurant called Syl’s where we had a dynamite meal. Next time we are in town we’re staying there again.
In area for disc golf tournament. Nice location, easy access.
We came into town for the no prep races, place was very nice, i would highly recommend staying here ad will again in the future.
We enjoyed our stay, thank you! Breakfast was delicious.
Very friendly staff👏
Very clean place and rooms.
Near to my activities.
Great hotel in the midwest
Great hotel passing thru across country. Nice staff, looked like a decent breakfast (we'd went to Cracker Barrel next door), clean and comfortable. Would stay again
One night stay was nice
Everything was nice. Only complaint bed was really really soft. Like too too soft. Other than that a very nice hotel.
Amazing staff and well stocked functional kitchen
Highly recommend staying here
This was one of the cleanest places we have stayed. Friendly accommodating staff.
The front desk was fantastic. Very friendly and accommodating. Fast check in and check out. There customer service was above and beyond expected.
Clean, close to food and activities and friendly employees.
Towneplace Suites is Just Like Home!
The staff at the hotel could not have been nicer. They welcomed us and our dog, Lily, as if we were long lost friends. They were attentive to our needs, polite, cheerful and helpful. This was our second stay--and we will return.
Everything was clean and well kept up. Staff were friendly and courteous. The rooms were well supplied to meet any needs
It is one of our favorite places to stay when we stay in Joliet.
The staff was very friendly and helpful. The room was very clean and comfortable.
Nice clean hotel rooms were spacious and comfortable the overall experience was great.
Great place to stay, with friends everything I need. Very nice staff!