5/5
Excellent
LOUIS
01/10/2024
The staff was very helpful and courteous
5/5
Excellent
Adriane
11/26/2023
This Residence Inn has the nicest staff and a really big wonderful continental breakfast.
Check in & check out was a breeze and staff was super willing to help
The price is right in the budget and I went through Expedia.
Traveling from NC to Newport News, VA has been the best during this Thanksgiving Holiday 2023.
Choosing this fantastic hotel made the trip even more worth the while to visit relatives on a shoestring budget.
5/5
Excellent
Jonathan
11/25/2023
Good price for a good room
3/5
Luiz
10/08/2023
Sheets were dirty
Kids running around banging on doors
Mattress was worn and sunk in
5/5
Excellent
Shelly
09/01/2023
I’m not typically a fan of hotels, but this place had absolutely everything you could think of …full kitchen, bedroom with door separate from the living and kitchen, a shared outdoor space, and an indoor pool. The staff was very friendly and accommodating.
5/5
Excellent
Love
07/26/2023
How clean and nice the rooms were. That amazed me the most. I loved that.
5/5
Excellent
Charles
06/11/2023
Great property with a wonderful staff.
5/5
Excellent
James
06/09/2023
5/5
Excellent
Tiffiney
06/06/2023
The staff was amazing we got in early from Jax Fl and they let us check in eatly.. They were so helpful and yook very good care of us
5/5
Excellent
Isidro
04/17/2023
Very impressed!!! Thanks
3/5
Verified traveler
04/16/2023
Very basic, nothing special for this price.
Run down looking dirty doors and walls along corridors.
5/5
Excellent
Keiry
07/17/2022
I liked that the beach wasn't too far, alot of shopping and eating areas that weren't too far.
5/5
Excellent
James
07/08/2022
Excellent facility!
5/5
Excellent
Nicole
05/15/2022
Great location. The rooms were very comfortable and a good size.
5/5
Excellent
Verified traveler
04/17/2022
Excellent stay
Clean. Nice location. Only thing is you dont het housekeeping if you stay less than 7 days.
5/5
Excellent
Jesus Lamberto
03/23/2022
Very good option
Clean hotel. Very good installations. Restaurants nearby. Breakfast available, meet the purpose but could be better, same options everyday.
5/5
Excellent
Roshawna
03/11/2022
Bb court pool and outside ..room was changed without my knowledge but it was corrected
5/5
Excellent
Jennifer
03/07/2022
Nice clean room with friendly staff
Just a one night stay for a concert but the hotel and room were very clean and the check in staff were very friendly.
5/5
Excellent
Tserenkhand
01/30/2022
We are very enjoyed staying. Clean nice service good location. The breakfast was amazing.They have a full kitchen too wonderful. Thank you we will back again
5/5
Excellent
Tiffani
01/28/2022
Everything was great. Loved the full kitchen abs fireplace
3/5
Yvonne
01/16/2022
Cleanliness
5/5
Excellent
Dora
01/13/2022
Good
4/5
Good
Michael
01/03/2022
Clean
5/5
Excellent
Jabena A
12/26/2021
Offerable and beautiful inside..nice staff
5/5
Excellent
Joann
12/21/2021
This location met the highest quality standards that I have always associated with the Marriott brand.
1/5
Stephanie
11/28/2021
We were first given a room with a broken air conditioning unit. I called and they came to the conclusion that we needed another room. I was then given another room which wasn't the same room that I had, which then lead us to being moved again. The inconvenience was was very upsetting. The staff handled the situation very professionally, it was the inconvenience.
5/5
Excellent
Kimberly
10/31/2021
The hotel was very nice and very clean . The staff was amazing and very prompt with anything that was needed. We will definitely stay here again
5/5
Excellent
Carroll
10/31/2021
NOTHING
4/5
Good
Candida
10/27/2021
Friendly staff.
4/5
Good
MaeLee
10/22/2021
I enjoyed my stay
5/5
Excellent
Debra
10/11/2021
Great Hotel
Hotel is amazing. The room was fantastic. Will always stay there anytime we're in Newport News.
4/5
Good
John
09/25/2021
Breakfast is simple not much choice for hot food.
5/5
Excellent
Adriane
09/10/2021
This is the best hotel & has all of what I needed to make my stay so pleasant. The breakfast staff was the best & had the best Covid safe way of making sure we had a wonderful breakfast to eat sense the buffet style is No More due to Covid. We were treated So Nice & they were happy to serve us more if we were still hungry. The hotel is so clean & I love the indoor pool that stayed open really long, free parking, the price of the room was fair & the Manager on site is Not paid enough who goes above & beyond the call of duty. Thank you for wearing mask & staying safe. The hotel is across the street from the Mall & a ton of eating places to choose from. The 3 night stay was 5 STAR while visiting our in-laws in Newport News, VA
I WILL RETURN TO THIS HOTEL EVERY-TIME!
Thanks,
A Wilson
Dallas, NC
5/5
Excellent
Mark A.
09/03/2021
Clean
4/5
Good
Beverly
08/29/2021
No I don’t work here!!
I stayed at the Marriott residence inn Newport News, August 28 2021.First inspection of the room was okay, I stayed in a two bedroom suite. As I checked the bedrooms I saw what appeared to be blood on a white comforter.Went down to the front desk because they were very short handed. The front desk clerk gave me a pair of gloves along with plastic bags to remove the bedding. She also gave me all of the clean bedding to remake the bed myself.Needless to say I did so from the carrying the bedding and changing the bed. I was staying in the area for a big event. After changing my own bedding and disposing of the blood soiled comforter, my hair was a complete mess.So I ended up attending my event looking like a hot mess!!! I asked to speak to the manager but I was told they don’t work on the Weekends ! I Omitted there was a little blood also on the tub, which was an additional treat to see upon returning from the event.
4/5
Good
Verified traveler
08/06/2021
It's a nice property, clean, around a lot of shops and off the highway. The rooms are large and great for family with pets. Meals at the property is not the best right now due to covid.
5/5
Excellent
Verified traveler
07/26/2021
Clean. Breakfast wasn’t good. Could be due to Covid.
5/5
Excellent
Rhoda
07/18/2021
Great weekend getaway!
The staffs were amazing, friendly and professional.
Enjoyable visit for the entire family.
Thank you!
5/5
Excellent
Verified traveler
07/16/2021
The staff was friendly and resolved any issue I had.
4/5
Good
Verified traveler
07/07/2021
Close to restaurants
4/5
Good
Verified traveler
06/30/2021
I liked the convenience to stores and restaurants. The staff was friendly and the property overall was nice.
I did not like the mattresses in the rooms because it was too soft for me.
5/5
Excellent
Kim
06/23/2021
Great Relaxing Stay
This was a wonderful place to stay during our trip to Virginia. It had a kitchenette with everything you would need to fix your own meals if you wanted to. The room was clean and very comfortable and the staff were very friendly and helpful. After this stay I am definitely going to stay at more Residence Inns! I would highly recommend this hotel!
2/5
Verified traveler
06/06/2021
I specifically searched for a 2 bedroom suite so that I could have my handicapped mother nearby. These are hard to come by and I was thrilled to finally find one after a lot of searching. When checking in we were told there was an “issue” with the room and they gave us 2 kings instead. The rooms were also at the very far end of the hallway which made the trip to the room very difficult and slow as we navigated using a walker. Needless to say I was not thrilled with this arrangement but we made do. Thankfully nothing happened during the 1 night stay. The breakfast sandwiches were also terrible. The biscuits were petrified as was the cheese. There were also no handicap parking spots when we arrived.
5/5
Excellent
Joe
05/06/2021
Great Place
Great place with great people.
3/5
Verified traveler
03/17/2021
My experience
The staff was great. The extra blanket from the closet had a huge blood stain on it and hair from previous guest. The tv didn’t work in one room and the couch had a few stains on it. Definitely needs a refresh in the furniture
3/5
Verified traveler
09/30/2020
UNFORTUNATELY BECAUSE OF RECENT RESTRICTIONS, OUR STAY WAS NOT THE SAME AS IN THE PASS. WE NEEDED TO WAIT A FULL DAY FOR ADDITIONAL CLEAN TOWELS AND NEEDED TO ASK TWICE. WHEN I FINALLY MET UP WITH OUR CLEAING SERVICE, SHE WAS MORE THAN ACCOMMODATING.
THE HOTEL CALLED IMMEDIATELY TO LET US KNOW THAT ITEMS WERE LEFT IN THE ROOM BY US AND WAS BEING HELD.
IT IS NOT A TIME TO TRAVEL AND TO EXPECT EXCEPTIONAL SERVICE
5/5
Excellent
Miranda
08/30/2020
I really enjoyed my stay every was wonderful I really would stay again
2/5
Verified traveler
07/04/2020
Never received my deposit back and it’s been 2weeks
5/5
Excellent
Verified traveler
03/16/2020
The mattress was uncomfortable
5/5
Excellent
Verified traveler
02/25/2020
Wow! What an amazing experience.No complaints at all besides the fact that there are no ice makers on each floor....no worries they give you complimentary bags of ice at the front desk. Staff was nice and friendly. The hotel was so clean, everywhere. Decor is nice....I just loved my stay; I will be back..
1/5
Verified traveler
02/19/2020
I didn't like it being pet friendly, the dog barked and sniffed me the owner said it dont bite. The rooms were spacious and clean.
5/5
Excellent
Chez
02/17/2020
Great Stay Always!!
Awesome hotel. This is our spot when we come to Newport News every time.
3/5
Lou
12/29/2019
1st time at this location. We usually stay at the hotel next to this one but thought the suite was the way to go because we brought our dog along.
Check in was easy and the room was really nice. Things changed the first night as the next door neighbors decided to stay up late and make tons of noise. After midnight they probably passed out. The next night was even worse, apparently the rowdy neighbors decided to invite some obnoxiously friends over for a 2:00am (yes that’s correct) basketball game right outside of our window. Acting as if it was mid afternoon, they were screaming and cursing. To beat all, one of the noises neighbors was yelling at and really screaming in the hallway. When I called the hotel front desk to report the issue, I believe they sent someone out to break up the game but the cursing went on for a while. Needless to say, this may not be the typical situation at this hotel but please keep in mind, if you want privacy and quietness, do not get a room near the basketball court.
Beyond that major issue, the hotel and staff we attentive to the cleaning and upkeep seems to be on par for the cost.
4/5
Good
Verified traveler
12/29/2019
Good experience; Needs Improved Quality Control
The bathtub did not have a mat in it; consequently, it was slippery when someone tried to shower. Had to ask the staff to bring a bathtub mat to the room. A little mildew/mold around the caulking of the bathtub. This is a simple fix that should be done. Also, the bathroom looked like it had been superficially cleaned - a staffing quality issue. I have stayed here several times and had excellent experiences. This was the first time that my stay has been average overall. Hope these matters get addressed.
5/5
Excellent
Jeff
12/24/2019
Staff treated me very well upon check-in and following up. Good location and the room was an excellent condition.
4/5
Good
Tiffany
12/16/2019
Excellent staff and rooms
We had a two bedroom suite which was perfect for our family. We were happy with the breakfast options and every employee we interacted with was a very good experience. Professional, pleasant and accommodating all around.
The room could have been cleaner. The walls had stains in several places and the dishwasher was full of murky water so we did not use it. Other than that our stay was very good and we plan to return.
5/5
Excellent
Verified traveler
12/02/2019
The location was wonderful!! Came to Visit my son who is stationed at Fort Eustis. Very convenient to the base.
5/5
Excellent
Verified traveler
10/01/2019
Our room was awesome. It had everything we could possibly need. I wish we could have stayed longer. The Lady at the front desk was very nice and helpful. I had booked through Travelocity and did not see the fine print about there being an additional $100, non-refundable, fee for a dog. We didn't check in until midnight and were leaving at the 11am check out time, so she did not charge me the fee. I only had one small Chihuahua who barely leaves my arms, but thought that was very nice and professional of her to do for me. I would definitely stay there again and recommend it to everyone!
5/5
Excellent
Verified traveler
09/28/2019
Staff very friendly and helpful, Breakfast was great
5/5
Excellent
Verified traveler
09/10/2019
This hotel was perfect for my family of four. The room was spacious, clean and comfortable. I especially loved the extra space. I didn’t feel that we were on top of each other. Everyone had space to spread out. Having the full kitchen was also nice even though we only used the refrigerator. The hotel was modern and clean and the breakfast was very good. Front desk was also very friendly. No complaints
5/5
Excellent
Theresa
08/29/2019
Best hotel stay in a long time!
The rooms are spacious, clean and well appointed. My room was especially quiet. The breakfast and weeknight “happy hour” has a nice variety of food to keep you going. I will definitely stay here again when I am next working in Newport News.
1/5
Verified traveler
07/22/2019
Worst Residence Inn from my Experience
I am so shocked by the good reviews of this hotel. There are several to pick from within a .5 mile radius and we picked this one because it had the best reviews. To say I was disappointed is an understatement. We love Residence Inn typically wherever we go because of the spacious rooms with kitchens, great staff and good breakfast. While the room was clean and spacious that is all I can say that was a good about our stay. The room was not ready when we arrived at 6:20; which is 3 hours after the normal check-in time and we were not the only ones. There was a large party and the people were hanging out outside the front of the hotel and in the hallways making lots of noise until 3:00 am. I have a one year old daughter and the sound woke her at 2:40. The breakfast was the worst I have seen at any Residence Inn. It appeared that they just threw what they had on the counter so we went to Cracker Barrel instead. I was very disappointed with our stay and the lack of the staffs efforts to make it enjoyable.
4/5
Good
Verified traveler
07/21/2019
Liked most everything except noise from A/C unit in closet in bedroom
4/5
Good
Verified traveler
03/12/2019
Everything was awesome customer service was good everyone was respectful and I will stay there again it's kind of expensive but
4/5
Good
Verified traveler
02/03/2019
It was a very clean room. We had plenty of space. We had some noise from the furnace, which was very abrupt. The bed was super soft and so were the pillows. The water pressure in the shower was minimal and inconsistent. Our room was on the fifth floor. Showering on Wednesday morning (8am) wasn’t bad. We had enough hat water and water pressure adequate. Showering Thursday morning (7am) was very disappointing. The water pressure in the shower was a dribble and the water was lukewarm at best. We used the laundry facility, which was clean and handy.
4/5
Good
Verified traveler
10/01/2018
I checked on late and was immediately offered late check out. The concierge last night was very friendly and helpful. The room is large and very comfortable.
4/5
Good
Verified traveler
08/12/2018
The was debris under and between the sofa and coffee table. The chair had an odor and the sofa was stained and well worn. The carpet was stained. The bathroom and kitchen were clean.
5/5
Excellent
Verified traveler
06/06/2018
Nice, clean hotel with good amenities.
5/5
Excellent
Verified traveler
05/30/2018
Roomy
Stayed in a one bedroom suite. It could easily and comfortably accommodate six. Plenty of space.
5/5
Excellent
Takeka
04/25/2018
Very clean and comfortable hotel. The staff is amazing.
1/5
Delores
04/09/2018
BED BUGS
There was bed bugs in my room and management did absolutely nothing to accommodate me but inconveniently move my room as if it was any better she was rude and came off as a racist no surprise here in this country state of mind they are everywhere smh! She even told me pest control said that there was residue of bugs present yet there was nothing done about it she didn’t want to give me a copy of anything stating that, let alone I have all the proof that there was BED BUGS in my room from that hotel videos pictures bite marks & all. She wanted to simply shut me up and lie about having a infestation of bed bugs I know what they look like and if you see one that is enough for a red flag... the nerve of these people... management sucks and need to be Re-evaluated
4/5
Good
Verified traveler
04/01/2018
Good location and comfort
Have stayed here several times while visiting family in the area as the design of the room and extra space is very comfortable for us. They offer a very good breakfast and a nice Lounge area downstairs that affords comfort and privacy for family to hang out. Location is Central 2 minutes away from Jefferson Boulevard as well as the airport and Highway 64 and the mall is right across the street with lots of restaurants, some of the nicer areas of Newport News for sure
4/5
Good
Verified traveler
03/05/2018
Birthday party
We had a group of young boys and they really enjoyed the pool, basketball court and the self server breakfast..
5/5
Excellent
Elisha
03/02/2018
Excellent Hotel
Just a stay for convenience.
5/5
Excellent
Anthony
02/24/2018
Awesome hotel
Awesome service and location
4/5
Good
Devonia
01/06/2018
New Years Eve gathering
A couple of friends and family to bring in the New Year together.
5/5
Excellent
cornelius
01/02/2018
My fav...
Always a good stay... roomy.. comfortable... clean...
5/5
Excellent
Sherry
12/17/2017
Anniversary
We stayed one night for our anniversary. Upon check-in the lovely front desk clerk gave us an upgrade! What a wonderful surprise and treat. The room was warm, comfortable, clean and cozy.
Loved our stay!!
2/5
patricia
12/14/2017
I rented this room for my daughter who was picking up my grandson from boot camp. They arrived late for check in due to trouble on the road. Close to midnight.
I searched your site for a pet friendly hotel. No where on the booking did it have to click on a pet. After they arrived the clerk was waiting at the door and gave my daughter attitude for trying to "sneak in a pet", she also told my daughter she could kick her out and charged my card a non refundable 100.00 pet fee. I went back on the website and nowhere did I see anything about a non refundable fee. I am not too happy about this!
5/5
Excellent
Nita
12/05/2017
Just stay! Love it!
Excellent place to stay in an upscale environment. The food was fantastic! The room was exceptional! I will be back.
5/5
Excellent
Jalane
11/28/2017
Central hotel
Stayed in town during holiday to be near family. Jefferson Ave is very central and this would also be great for those heading to the airport and needing to jump on I-64. Comfy rooms and nice to have kitchen and sofa in the room.
4/5
Good
Verified traveler
11/22/2017
Great hotel, rowdy guests!
The actual hotel, location and amenities were amazing! We were impressed and very satisfied with the size and layout of the room. It was more than what expected, and will look to them in the future. I booked the room on short notice (less than 24 hrs) and the entire process was easy and hassle free.
My only complaint was the excessive noise and partying from the rooms around us. Teenagers were running in and out all night and bumping into our door for about 4 straight hours. They were playing loud music and slamming doors non stop. Every time I looked out the peep hole, I saw 2-4 people at the door going inside their rooms to join the party. My daughters were nervous to go to sleep and their constant noise kept me up and checking things all evening. I called the front desk 2-3 times and finally around midnight things calmed down. The next morning kids were laying out in the hallway outside Thor rooms on phones while we were coming from breakfast and taking our bags down.
I would give the stay a 7.5/10 because of the other rowdy guests and it taking the front desk so long to address the issue. If it weren’t for that, my study would have been 10/10. Next time I will ask if large children groups or functions are going on, and if so, request to be as far away from them as possible.
4/5
Good
ellis
11/12/2017
Funeral Stay
The building was very clean and the clientele quiet. We were here for a funeral and the quiet stay was comforting. We didn’t have much time in the morning!to eat so the quick buffet breakfast was appreciated. My wife and I will probably stay there again when visiting the area.
5/5
Excellent
Sean
11/10/2017
Nice clean hotel.
Room was clean and had everything we needed. Entire building was well maintained. Breakfast was good and the women that were working it were nice and made sure you had everything that you needed. I will definitely stay there again if I am in the area.
4/5
Good
Sandreea
10/31/2017
Awesome!
I have nothing bad to say at all. My stay was great.
5/5
Excellent
Pam
10/16/2017
Perfect Stay and Pets Too!~
outstanding service and staff room was excellent!
5/5
Excellent
Cynthia L
09/18/2017
THE BEST stay in Newport News!
Excellent stay at Residence Inn Newport News. We arrived after 10pm and the check in was so quick, I was finished checking in before hubby could get our limited luggage onto a rolling cart! Loved the breakfast, the quiet hotel and the central location. We will be back!
5/5
Excellent
Ambra
08/25/2017
Close to a lot of good Restaurants and Stores!
I always stay at this hotel when I visit Virginia, they always have clean rooms, hotel staff is excellent, helped me with directions , ideas and very patient! Great breakfast ! The most important, the cleaning ladies from what I seen take their time cleaning the rooms !
5/5
Excellent
Alden
08/23/2017
Convenient location
Room is home away from home. Excellent breakfast buffet and kitchen staff.
5/5
Excellent
Verified traveler
08/21/2017
The hotel staff is always nice and friendly. It is always very clean.
4/5
Good
Keviette
07/25/2017
It's was nice but the central AC was broken in our room & on the 5th floor. All though they had a portable AC unit in our room, it still was somewhat warm. Breakfast was great
4/5
Good
Candace
07/17/2017
Very courteous staff, spacious suites and overall we had had a wonderful stay.
5/5
Excellent
Verified traveler
07/04/2017
Very Nice
Very nice place to stay, loved the rooms and the sizes for a family.Would stay again on my next trip to Newport News, love this area. Much to do and shopping was great.
4/5
Good
Tiara
06/27/2017
Nice cozy room.
5/5
Excellent
Verified traveler
06/07/2017
Amazing...what a surprise
Right off the highway, you expect noise. Not a peep. The hotel was sold out all weekend and it was very quiet, even the common areas. Hotel staff very friendly. Would recommend wholeheartedly.
1/5
Edward
05/30/2017
They have to do better
My trip was awful. Had been driving for hours booked my room through hotel.com. They charged my card and when I got to the hotel they didn't have a room for me and my family
5/5
Excellent
Verified traveler
05/30/2017
Always GREAT!
I think the breakfast selection could have been just a little better, but overall everything was great as always. Always clean....staff friendly and helpful if I needed anything...area located in is nice and quiet.
5/5
Excellent
Laura A.
03/25/2017
Highly Recommend
I booked the suite my children so they could attend sibling's military graduation. Was very pleased to know that they got an upgrade upon check in. I got nothing but positive and very happy feedback. Would absolutely recommend Residence Inn to anybody . Thank you for treating my family so well
1/5
Verified traveler
03/24/2017
Our room smelled and had not been "ionized" so we had to move. The new room had a broken heater (that blew cold air)and it was snowing outside during our stay. We were miserable all night....and had to move again at 2:30am after they tried to give us blankets and a space heater (that also did not work). Nightmare!!!
2/5
Verified traveler
03/16/2017
The bed was dirty and full of hair.