5/5
Excellent
Stephen
01/29/2024
First visit to Springfield
I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.
5/5
Excellent
Joenny
01/28/2024
Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster
3/5
Sue
01/23/2024
It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.
4/5
Good
Char
01/23/2024
The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean.
After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.
5/5
Excellent
ANGELA
12/26/2023
Exemplary Service Beyond Expectations
I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction.
The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay.
The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart.
The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay.
The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.
5/5
Excellent
Sean
12/25/2023
We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.
3/5
dan j.
11/13/2023
The Marriott caters to huge groups of kids at competitions. The result is noise and a mess.
I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast.
Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean
5/5
Excellent
Arthur
09/16/2023
Very nice room
4/5
Good
Christoforos
09/14/2023
Breakfast was unacceptable.
3/5
Suemika
09/11/2023
Room not being clean during stay. Had ro call for clean towels and to take out garbage.
5/5
Excellent
Diego
08/21/2023
Conveniently located for walking to museums and restaurants
4/5
Good
James
08/21/2023
Pleasant overall experience
The hotel and room were very nice, clean and comfortable. When we checked in, we paid for on-site parking but did not receive any ticket to get out, so when we left we had to pay another $28 as there were people behind us as we exited the garage and the gate was closed. When we checked in we had to pay for parking onsite, so we got double charged which I have to look into.
The onsite restaurant was very good but limited service. We had a great time and were not in a hurry so it didn't bother our party but others were agitated. In the morning when we met for breakfast, there seemed to be only one effective young woman trying to take care of the entire room. Perhaps someone called out and she got stuck handling everyone. But after 20 minutes waiting on coffee, we noted people just getting up and going to where the staff was dropping off the coffee pots and taking them to their own tables. We figured she was challenged as someone didn't show when some staff from the kitchen came out to help her and was getting coffee and cleaning tables. Despite these challenges, they were all very polite and pleasant.
Overall we were very satisfied and will visit again. We are college friends meeting up after 35 years, so it was more about our reunion than being in a rush for service. The double charge was annoying and the person who checked us in failed to give us what we needed, but I will address that directly. It was an apparent oversight, but not in my mind intentional.
3/5
William
08/21/2023
Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.
5/5
Excellent
william
08/21/2023
It was central to all the parts of my visit. The parking and food service met my needs.
3/5
VIVIAN
08/20/2023
The room full of feathers. I regret not communicating with the receptionist. When I did complain with them during checking out. They stated next time I should let them know immediately. There would have switch my room. Now I know for next time. They deduct the parking fee from my bill. That’s all they could do. The room was not clean at all. The towels were not properly washed. I felt like they fold back the old towels.
5/5
Excellent
Verified traveler
08/07/2023
Parking fee
Only issue… wish there was a free or discounted parking option for guests of the hotel. $40 for less than 24 hours of parking is pretty ridiculous.
4/5
Good
Elisabeth
07/18/2023
Enjoyable stay
The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.
4/5
Good
Benjamin
07/17/2023
Very nice stay!
My girlfriend and I had a great stay at the Marriot in Springfield.
I will get this out of the way quickly, but the parking situation was confusing and frustrating. If you plan on booking here, just pull up to the front first and ask for directions on parking. There's no signage until you're inside the lot, and the lot gates also didn't work so it was free for us. There is maybe 1 elevator total, and no stairs from what we could find. We looked kind of everywhere and ended up just walking back down all the ramps. I believe this lot is technically owned by the mall next door, but please be aware it's a confusing mess to park here. It's only $20 a day usually though, so worth it in my opinion.
Otherwise, the hotel was really really nice, and the downstairs bar was so nice! The bartenders were really friendly too. The room itself was great (outside of the lack of hand soap which was a hotel-wide issue). It was a bit noisy due to the city traffic, but that's sort of expected. Overall it was a nice stay, no complications other than the parking.
3/5
Cherayna
07/10/2023
The stores and the area were dirty and closed the surrounding downtown area very dirty and trashy looking. I enjoyed my stay. The hotel and the property surrounding it was nice. I did not received the breakfast i paid for in advance and there was no staff available all weekend I waited over three hours for housekeeping services
2/5
William
07/09/2023
I did not appreciate the extra charges for Breakfast, particularly as a Bovary Member and the Room Rate
also double charged for parking once by Hotel and once at Lot C exit because the reader would not recognize prepayment and I had to charge to my Credit Card
3/5
Leslie
06/16/2023
Nive place but service could improve.
We switched from the Sheraton to the Marriott after it was refurbished. Everything is nicely updated except for poor lighting in the room.
Unfortunately the service left much to be desired. For example, the room was not cleaned by 330 pm and when requested the front desk staff were belligerent and uncooperative.
3/5
Jessica
05/29/2023
Beautiful hotel, but alarm went off every hour
The room was so clean and the staff helped me with issues I had with Hotels.com. But our phone went off every hour during the night. When I reported it to the front desk, they replied they knew about it as the guests the night before reported it as well. I feel if they could not fix it, they should have put us in another room. My daughter and I literally got no sleep with the phone going off every hour.
5/5
Excellent
Sharon
05/15/2023
Amazing stay! Located near Mass Mutual and great restaurants.
5/5
Excellent
Sorin
04/25/2023
Nice location, close to everything
5/5
Excellent
Leslie
03/11/2023
Excellent
Best hotel in Springfield. Not Celt renovated with great service. Nice lobby bar.
Only negative is bathroom very small
5/5
Excellent
Olivia
03/05/2023
Front desk deserves a raise they are so kind and generous.
5/5
Excellent
Chantelle
03/03/2023
Amazing stay! Hotel is modern, clean and the staff were very helpful!
5/5
Excellent
Shannon
02/27/2023
The staff at this hotel is absolutely wonderful. Dion at the front desk was warm, friendly and very helpful. Would definite stay here again!
5/5
Excellent
Robert
01/03/2023
Very clean , staff friendly
5/5
Excellent
Steve
11/27/2022
Walking distance to most Springfield attractions!
The facility is literally in the center of town, within walking distance of the main attractions and restaurants. Hassle free parking is about $20 at the hotel, which is probably your best option during the week. But if you go on a weekend, street parking is free! The Monarch Lounge is a home-run, and all the staff seem to be quite happy.
It was a very enjoyable stay overall, for sure!
4/5
Good
Jessica
11/12/2022
I like the esthetics of the property. Modern. Clean. Compact. We had a corner room on 12th floor. Pleased. However, no free internet. No complimentary breakfast with Expedia, and parking was an additional fee.
5/5
Excellent
Youree
11/07/2022
Clean and professional
4/5
Good
Michael
10/23/2022
Tv wasnt working but all in all was fine
1/5
Kenneth
10/23/2022
Parking is limited to 6'4" couldn't park my pickup. Had to park far from hotel. Cut my arm bad on ultra sharp steel soap dish in shower. Loud bassy dance music at night nearby. I will never stay here again. Nor will my coworkers.
5/5
Excellent
Kathi
10/23/2022
Staff was outstanding! Everyone seemed to go above and beyond. The staff in the Club Room and Front Desk was wonderful.
1/5
theresaplasse
09/08/2020
i did not get to have my reservation because the hotel never received it .
1/5
thomas
09/03/2020
Loud Construction At 7am on the floor. Unreal. Horrible.
4/5
Good
Verified traveler
08/31/2020
They are under renovation and all torn up. Their web site or you people should let people know.
4/5
Good
Verified traveler
08/29/2020
Good place .... Will return ... Nice Host ... very close to bus station and Basket ball hall of Fame
1/5
catherine
08/28/2020
Ouch!
My checking went well and the room was clean.The next morning the real fun began.They failed to tell me the hotel was undergoing a major renovation.About 7:45 am ,the noise began,hammering,drilling and finally jack hammering.I recommend staying away until after the renovation is completed unless you are leaving before the loud construction begins!
1/5
Alana
08/18/2020
Do Not Go
Upon arrival we are greeted by a makeshift reception area that was closed in with one person at a small desk. We exchange greetings. I say "how are you", she replys "not good anymore"...hmmm, I brushed that off.
Get to the room...a terrible smell. The AC mechanicals are exposed at the ceiling when you enter the room. The carpet is stained upon entry. Bathroom, oddly small with an old tub. If you were on the toilet, the door can not be opened. Get to the main part of the room, 1 step. Furniture is old and in poor condition. Tiny TV. Beds are furnished with 2 toddler pillows. Curtains are from 1972. Two, what seemed to be fruit fly's flew in front of me. We left, and went to the Marriott across the street. The hotel I thought I had booked.
1/5
Carmelo
08/15/2020
People across the hall frying meat everyday and it stunk, people were playing loud music late at night with the front door opened the whole day.
3/5
Robert
08/15/2020
The room smells like an ashtray
6 am there’s someone hammering on the walls
Tv has no cable only digital Chanel’s
Worst place we ever spend our money
4/5
Good
Roger
08/12/2020
The front desk folks were terrific! Friendly and knowledgeable.
2/5
Kari
08/08/2020
Hotel was pretty clean, but our room reeked of cigarette smoke....like smoking rooms used to smell before it was banned....staff was SUPER nice though.
3/5
Lori
07/22/2020
Rom close to casino
The room had an old air conditioner and 70 degree was the best, too warm to sleep in the morning it was 74. The bed was good and so was the view from our room. A short walk to MGM casino!
2/5
George
06/28/2020
There was a lot of construction still going on. Nowhere did anyone alert the guests to this. It was supposed to start at 8 pm, but began as early as 7:10. The one ice machine was out two of the three days I stayed there. One of the desk clerks barely spoke English. (She was a nice person, otherwise, I must say.) There was no business center. Put simply, they should close down until they finish the construction.
1/5
Kus
06/25/2020
Dirty and old place in higher price as if it’s one of the new hotels, no microwave, no mini fridge no coffee machine. Ripped/heavy blanket with torn mattress with visible springs and all. Worst hotel I’ve stayed in my life. They said No king beds were available but there were only 7 cars at the parking garage.
5/5
Excellent
Steven
05/04/2020
Love this place!! Friendly staff, clean, and comfortable!! Will definitely stay again!!
3/5
Elia
04/29/2020
Place is old, hot water didn’t work for 2 fast
5/5
Excellent
Darwin
04/28/2020
Great customer service experience! I’m planning to stay there soon.
4/5
Good
Rick H.
03/24/2020
Nice place to stay in downtown Springfield
Place is very nice, only issue was extreme rust water coming from sink and shower when water was turned on. Not sure if room wasn't used in a long time or they have water issues?
4/5
Good
Jesse
03/12/2020
The included breakfast was great - a true Old-time breakfast - bacon and eggs, coffee, juice, fried potatoes - cooked to order. A welcome surprise!
Room was clean, bed comfortable.
3/5
Kelvin
03/08/2020
It was OK but for Because it was clean but the condition of the hotel was no good The AC And Heater system making a huge noise the bathroom flood I shower and in the back of the toilet was A opening Like it was some construction going on but they still give it to me anyways👎
4/5
Good
Karen
03/06/2020
Great location in downtown Springfield. Near the casino and Mass Mutual center. Easy and free parking. Beds are a bit hard and only one pillow per person was tough. We had to.ask for more. Also we heard alot of noise in the hallway from late night people coming in until about 3am. No free coffee in lobby just ice water. After a cold night walk back from a hockey game coffee would have been appreciated.
4/5
Good
Verified traveler
03/03/2020
Parking garage was clean and we'll lighted. Breakfast was fine but other offering such as fruit cereals and a third entree would be nice. Room size was surprising and the beds were very comfortable. Very quiet and room temperature easily adjusted. During your upgrade think about larger TV screen. A 55" would enhance the menu. Marriott has the opportunity during their upgrade to offer a FIRST CLASS restaurant.
1/5
TowerSquare
03/02/2020
Went to shower and yellow/brown came out and we were unable to shower. Smelled like something was burning.
1/5
Brandie
03/02/2020
no remote
We got in late around 2am and when we did, first thing was there was only 1 towel and wash cloth in the room, no biggy. But we went to lay down and watch tv and there was no remote I called the front desk and the girl ask me if I looked,????? And than she said I will call you back if we hve any?? 20 min later I had to call them back, and the answer I got was we don’t have any.....so all your rooms and empty rooms have nooooo remotes in them.....
1/5
Verified traveler
03/02/2020
I have stayed here before and booked my room here due to the amenities. I wa traveling for my wedding anniversary and had my 4 month old grandson with me. We arrived to no pool, no hot tub, no sports bar down stairs, restaurant closed for all but breakfast in the middle of the city. We had to walk iver to the Sheraton next door to try to eat and our orders were not right bith times. Parking garage access was awful, we couldnt get out, keys didnt work, and breakfast was "free" but cold, rubbery and tasted awful. We left without it Sunday. We were so disappointed. False advertising, should be ashamed to take peoples hard earned money knowing the issues and not relaying what was not available before people book. I am tuening the hotel into the better business bureau....we are nit fussy people at all, but this ruined our trip we had been looking forward to. DO NOT STAY HERE! We will never be back, even after renovating is done.
4/5
Good
Patty
03/01/2020
The room was quiet and comfortable. We were able to find take out all over the city
4/5
Good
John
03/01/2020
Property under construction renovations, not mentioned before we arrived
3/5
Theodore
02/22/2020
Picked this place because it had a restaurant, restaurant was closed after breakfast for remodeling.
5/5
Excellent
Verified traveler
02/04/2020
Karen at the front desk was so nice!!!! 👍👍👍👍👍👍👍👍👍👍👍👍👍👍
5/5
Excellent
Verified traveler
01/20/2020
The receptionist was very courteous when we arrived late in the evening. We were first time guests and he made us feel welcome at at ease.
5/5
Excellent
Verified traveler
01/05/2020
Everything was nice and clean. Bathroom was spotless. Staff was very polite, stores and highway we’re only 3 min away everything was awesome
4/5
Good
Verified traveler
01/02/2020
Overall we really liked this hotel. It was close to the casino, which is what we were looking for. The only thing that I would say was a little bit weird was the parking garage. Getting in and out was a bit challenging.
4/5
Good
Verified traveler
01/02/2020
The hotel was as expected. The restaurant was closed which was of significance to me. Poor communication of New Years Eve party that was occurring at the hotel. Excellent service and front desk helpfulness. very good location. Able to walk to most of my destinations including the Casino and Basketball Hall of Fame. Would stay again when restaurant reopens.
5/5
Excellent
Verified traveler
01/02/2020
Great location! Short walk to MGM and many good bars. We had a small booking issue and were given free breakfast to make up for the mishap. Great service! Breakfast was sit down and our waiter was lovely. So glad we chose this hotel for our New Years stay.
4/5
Good
Verified traveler
01/01/2020
Clean and staff was friendly and helpful. Didn’t like that the restaurant and pool were not open
4/5
Good
Verified traveler
12/30/2019
We enjoyed the Hotel, the parking was fair. We didn't get to try the food there but all in all we enjoyed the place.
5/5
Excellent
Leslie
12/11/2019
Lovely place and professional staff. Will definitely stay here every time I am in town.
2/5
Jacob
12/05/2019
So upon check-in I was notified that there was no more king beds and that all they had was a few rooms with double full sized bed the problem was I booked a room for a king size bed and me and my wife came from Fairfield ct so we had to scramble to look for another hotel and thank god the Sheraton was right across the street from this hotel. So I will rate this spot a 1 due to the fact lack of communication and very unprofessional.
3/5
Verified traveler
12/02/2019
Staff was not very friendly, the restaurant was closed and they knew there was a big function going on. The restrooms were not very clean
5/5
Excellent
Nancy
12/02/2019
The pool was not open. Restaurant was ok. Our order took really long and it was not busy. Plus wait staff wasnt on task.
1/5
Ale
12/01/2019
Very disappointed, room was dirty, bathroom and bed sheets had stain, very outdated, definitely not the one in the pics. No cameras in the hallways, I had to tell the front desk there was a fight in the hallway so they can go check. Police was blocking the entrance as a man was outside with a knife. Will never used Expedia for hotel reservations. They didn’t resolved my issue when I called to complaint about it. Left the hotel at 2am go another one as I didn’t feel secured
4/5
Good
Verified traveler
11/30/2019
Nice location. Property close to MGM. Easy in and out.
5/5
Excellent
Bladimir
11/28/2019
Easy registration, friendly staff and the restaurant waitress super friendly and excellent customer service
3/5
Jeff
11/15/2019
It seems very dated and I know they are in the middle of a full upgrade of the property, so even with that being said, nothing about the stay was terrible.
1/5
Verified traveler
11/11/2019
Never cleaned our room or gave us fresh towels Saturday. Staff was then rude regarding this
4/5
Good
Eric
11/11/2019
Great location to all dowtown Springfield has to offer; mgm, nightlife, and mass mutual center
4/5
Good
Verified traveler
11/10/2019
Small bathroom
3/5
Verified traveler
11/09/2019
Hotel was ok but worn. Cracks in the ceiling, fingerprints and over all age and wear and tear. The heating duck was blowing cold air into our room when we arrived but was resolved quickly. Nothing special, staff willing to please and hotel restaurant mediocre.
3/5
Della
11/07/2019
It's was okay
We were put into a handicap accessible room, which was huge with only one bedside table. The furniture is old and outdated, and there was no microwave in the room to reheat our food; the view of the roof didn't ease comfort. Even so, the room was okay for the price and an overnight stay.
3/5
Clay
11/04/2019
The TV only had 7 stations and 2 were Spanish. Coffee in room was horrible. Rooms are in the process of being updated.
2/5
Jackie
11/04/2019
Property was outdated and appliances did not work.
4/5
Good
JAMES
11/01/2019
good value for money
it's a good value for the money. Well located, easy parking, pleasant staff, comfortable beds. The hotel feels a bit tired, but it's still worth staying there.
3/5
Meg
10/27/2019
Nothing special about this hotel, though we do appreciate the cleanliness of the facility, bathroom and room, and the comfort of the mattress. For the price, one expects a bit more, like free coffee. Parking was $17 extra: okay whatever but is that really necessary? The poster in the hallway (12th floor) promoted their coffee roast and flavor and noted on the bottom, “in the lobby.” Well, not true. When I asked, I was told to go into the restaurant. A friendly, polite waitress gave me two cups of hot, good coffee and I was charged for them. When I expressed surprise, she explained that the hotel charges for coffee because the coffee maker in the room allows guests to make coffee in their rooms. Again—okay, yes. But it’s one thing for a budget hotel
To do that, and another thing for a higher priced place to say that their free coffee is a “cafe delight” packet to make in the room and dress with powdered creamer. Who wants that? I’m certainly not blaming the waitress, who was just doing her job. But basically this is a clean hotel that nickel-and-dimes you whole also charging $170 plus per night. Go here on business, since that’s obviously the market they want. They aren’t interested in families or couples visiting college children at the many colleges in the area. Also, housekeeping should remove the soap and shampoo from
The previous guest.
5/5
Excellent
Verified traveler
10/21/2019
The hotel was right off the interstate and was attached to a mini-mall which had a CVS pharmacy in case you forgot something.
4/5
Good
Verified traveler
10/21/2019
Convenient location!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5/5
Excellent
Verified traveler
10/21/2019
See my family Sprigfild, Cheecoppe,an like casino an Shopping
5/5
Excellent
Verified traveler
10/21/2019
It was a very solid hotel in a small US City in the very center of the City Center. We enjoyed out hotel and our short stay in Springfiled.
4/5
Good
Verified traveler
10/21/2019
Good location, courteous and professional staff, clean rooms...
3/5
SUSAN
10/20/2019
Just Ok
Hotel is ok. Was expecting a more updated room. Furniture was old and worn. Bed was very comfortable. Not a bad room just the value for the money was not there. Room keys never worked propely and had to keep getting new ones. You had to pay for parking as well. Which i thought should have been included in the room fee. Check out is at noon and at 10:00am housekeeping was pounding on the door to turn the room over.
We will stay elesewhere in the future.
5/5
Excellent
Bill
10/20/2019
Restaurant on premises, walking distance to many tourists locations. Shower was great. Plenty of hot water and great water pressure
4/5
Good
Alex
10/17/2019
It’s older hotel. My room is classy but very average. It’s in good area. It’s so quiet Stuff it’s very friendly and helpful. Room it’s clean
4/5
Good
Verified traveler
10/15/2019
Good overall. Parking was an additional $17 per night just as a heads up
5/5
Excellent
Verified traveler
10/14/2019
Location was great rooms where fine , people where nice we had a great stay
3/5
Verified traveler
10/14/2019
Check in was slow, I was only customer at counter. My girl checking me in was pleasant. Two other girls behind desk appeared to be doing nothing while my person was answering calls etc.
2/5
Verified traveler
10/12/2019
Liked:
room clean
bed comfortanle
extra pillows
Disliked:
noisy all night long from highway
hvac noisy
tiniest bathroom ever
comforter all bunched up inside
no morning amenities like a cup of coffee
For the money, I won't stay there again.
4/5
Good
Jill
10/05/2019
The room was large and clean—-quiet and comfortable