5/5
Excellent
Lisa
04/27/2024
Amazing staff & everything was super clean! Everyone was extremely kind & always seemed to go above & beyond. Fully recommend staying!!
5/5
Excellent
Jessica
04/26/2024
I enjoyed this resort with my kids so much because the amusement park and beach all were so close and friendly right across the street
5/5
Excellent
Austin
04/17/2024
Great hotel, easy access to beach and extremely large and clean rooms.
4/5
Good
Janice
04/13/2024
The resort overall was really great. It is the one place I stay when in Myrtle Beach. The only draw back this trip was that the shower water was cold
4/5
Good
Krystle
04/08/2024
The room was not properly cleaned at all. We cleaned up and sanitized and saw so much dirt. The shower curtain was filthy but they did change immediately after I notified them but why would housekeeping allow it stay like that in the first place. Out of these things the property is great. The location, food and staff.
4/5
Good
Rebecca
04/07/2024
Just ok
This resort is part of a timeshare. Too much haggling- we just wanted to relax.
Room was ok, great view.
Balconies not 100% private. You can see and hear your neighbors.
Hotel walls very thin. We could hear entire conversations if we didn’t have the music or TV turned up loudly.
5/5
Excellent
Keesha
04/05/2024
I am a picky traveler. I picked this place and I was aoooo not disappointed. It was awesome.. great staff.. great for kids.. awesome rooms and a fantastic restaurant on site that you have to go to! There were multiple pools, an arcade and activities ans dog friendly. Great I’d you want to walk to activities close by.. and not hanky at all! I will return!!! Good job westgate!
4/5
Good
Crystal
04/05/2024
Convenient location, great for families
4/5
Good
Logan
04/02/2024
It was a very nice and clean property. Great view of the beach, with easy beach access. I read reviews prior about issues with timeshares being push on them. We were never approached or bothered about doing a timeshare tour. Staff were always pleasant and helpful. We did wish that the little store/bistro in the hotel that had ice cream and coffee along with other small goods and drinks was open a bit later, it was only open until 6 we would have like to be able to stop in for thing a bit later.
5/5
Excellent
Verified traveler
03/31/2024
Best place to stay
It was great I highly recommend
5/5
Excellent
eduardo
03/30/2024
2 day stay
Excellent accommodations
5/5
Excellent
Davin
03/28/2024
Enjoy my stay.
4/5
Good
Sheila
03/28/2024
Safe for family
4/5
Good
Ashley
03/18/2024
Great stay despite construction
I will start by saying very clean, welcoming and everyone that works there is really nice. Security was present so you felt secure and they were also really nice. It was very pet friendly which was cool. We had a villa/suite and it was spacious and clean. There was heavy construction and our balcony had tarp that blocked our ocean view and was covered in debris. Getting into the right building was very confusing since so much was blocked off. But honesty, besides the construction, it was a really nice stay. We loved GIGIs pizza the next block over and enjoyed a drink at the bar.
5/5
Excellent
Janice
03/16/2024
My stay started with a broken door lock which was fixed within one hour of checking in. Bathroom door is also stuck and had to be pushed very hard to close.
4/5
Good
michelle
03/15/2024
Nice
4/5
Good
Shemika
03/15/2024
Didn’t like the limited parking for bigger vehicles
5/5
Excellent
Mike
03/15/2024
Friendly staff provided great service !
That says it all
5/5
Excellent
Timothy
03/09/2024
Great
5/5
Excellent
Betty
03/03/2024
Great location and very clean and accommodating.
5/5
Excellent
Lisa
02/27/2024
The room was very clean the property was very clean I enjoyed my time there the people was very friendly we will stay again
5/5
Excellent
Dino
02/23/2024
Very clean facilities. Friendly staff. Well staffed.
4/5
Good
Mary
02/19/2024
I did not like the fact there wasn’t a restaurant or continental breakfast in the hotel.
I only stayed one night due to a tournament for my grandson. When I got to my room, the unit was blowing out cold air even when I tried to turn on the heat. It was very cold in Myrtle Beach this weekend.
Maintenance had to replace the heat/air unit.
There were no chairs to sit in the two rooms I booked.
3/5
Louann
02/19/2024
Only one stool in room to sit on with no back. Bed was so high that I had to lay a roll on to the bed.
3/5
William
02/18/2024
The hotel was fine but just fine, the bedroom was clean but the kitchen area in the room looked a little gross and at night there is a pizza place/club at night that makes to much noise that you hear it from your bedroom. The view of the ocean was nice and the bed was clean but the overall experience was only fine not great and they make you wear a yellow wrist band on property at all times like if you were in a hospital. Not a great look. Ghetto guests that would stay on the property would make a lot of noises in the hallways as well. Myrtle Beach was OK but it feels like it’s a dying city. At least where I stayed.
3/5
Julie
02/18/2024
The rooms were recently updated which was nice and what attracted me to this resort; however, the bathroom was not up to par. The shower floor was dirty and the soap holder had been ripped off the shower wall at one point and caulked backed on. We rented an ocean front room but the bars on the balcony were taller than me and I’m 5’7. Obstructed our view and made us feel like we were in jail. Definitely not worth the money I paid to have an ocean front room. The resort also advertised breakfast available for purchase but when you ask where the breakfast area is they inform you breakfast is only available if you book a 90 min tour for time shares. No thanks! There was a friendly’s restaurant across the road that served breakfast but they were also there trying to get you to purchase a time share for our resort. The staff we nice and welcoming. The location was mediocre. I will most likely not stay at this resort again.
5/5
Excellent
Tonya
02/14/2024
LoveWest Gate
My stay was amazing. The only problem I had was that I was overcharged because I’m supposed to get a North Carolina resident discount and never received it. I will be trying to call the office but that is the only issue it was a wonderful stay and I will stay again, but I just need to make sure the price is the same thru out. The charges are correct thank you. We enjoyed our stay at west gate!
3/5
Bryan
01/15/2024
Pretty good overall. Only concern is the rate was considerably higher than comparable places, and for that higher price no breakfast included. I would have thought the $19.99 resort fee would have at last included that, but it wasn’t. Not the greatest value. Bed was super comfy though.
1/5
Vince
12/21/2023
There was no WiFi and no staff to help me address the issue. I was told someone would come to help and no one did. Also cold shower was unacceptable.
5/5
Excellent
Dennis
11/14/2023
Getaway
Excellent customer service and a very professional staff !!!
4/5
Good
rebecca
11/09/2023
I enjoyed my stay, I liked that they had so many activities on site which kept me kinda busy. I enjoyed Pilates, Karaoke with Jaheim, painting and tie dye shirt making. Didn’t really like the restaurant options in the area. None were really healthy but I enjoyed my stay over all. Property was clean and staff were welcoming
4/5
Good
Joshua
11/05/2023
Skip
5/5
Excellent
Dante
10/29/2023
It was amazing
5/5
Excellent
Daniel II William
10/25/2023
We all found charges on our credit cards that should not be there
1/5
Carletha
10/23/2023
BIG bugs in my room
3/5
arkelle
10/16/2023
Stay started off hectic, because hotel couldn't find my reservation. Water pressure in shower was terrible. Water temperature kept changing from hot to cold.
1/5
Richard
10/06/2023
We were put in 601b and had a crazy lady and family next door, called operator several times NO ANSWER,NONE. We are a civilized couple with a need to relax, had a QUIET PUP with us who was staring at all this screaming! She even had a DO NOT DISTURB sign on her half open door. We will not recommend this place to anyone and we all travel with! The grounds are lovely and well kept but you dumped us in an awful room, this villa was supposed to be renovated,check it out,plaster falling etc but dumping us next to a crazy took us terrible service, placement SHAME ON YOU! Linda gall Oct. 2-5 NEVER AGAIN Richard gall too
4/5
Good
Jenna
10/04/2023
Rooms and property were a little dated but it met our needs and for a reasonable price. We would stay there again
5/5
Excellent
Meskerem
09/22/2023
Beautiful property and staff were great!
1/5
Kaitlyn
08/31/2023
Horrible horrible horrible! The customer service is lack luster, I booked the hotel room tried to call to cancel after I tested myself for covid got told i will get a full refund. I heard nothing back no money refunded called again and they said they could not help me call back at another time. So I called again and emailed them well, I was told I can’t get any refund and there was nothing they could do for me. How rude worst experience ever I will never book a room with them again or
Go through Expedia and for sure will voice my opinions to others!
4/5
Good
Sheena
08/21/2023
The property was nice. I actually expected the rooms to be more updated. There needs to be a single chair in all rooms. A note or sign should be placed near all elevators telling guest to swip room card to activate elevators. My family and i was on the property for 6 days and had rooms in two different buildings. We continued to see long lines at elevators because they were unaware to swipe their room key first. Also i was really disappointed that there was no dog area with grass. Animals need a open place to run, poop and urinate. I had to walk several blocks over to find a grass area to allow my shih tzu to have a patch of grass. Also breakfast should be served to everyone daily. Lastly the 90 minutes presentation was over 4 hours! Very misleading. Wingate needs to make all guest aware of the new time frame. My husband and I was kept from 930am til after 2pm. Its HORRIBLE BUSINESS!! Alot of guest were turned off because we all felt forced and lied to. Other than that, the front desk was great, house keeping and grounds were very impressive.
5/5
Excellent
Loredana
08/19/2023
It was a very friendly and well kept resort with lots of thing’s to do. I would strongly recommend it to my family and friends. I would go back to it again.
5/5
Excellent
Karen
08/17/2023
The staff was very nice. We originally had a problem with our room looking out onto a parking garage when we paid for a deluxe villa costal view. But the staff was courteous and switched our room the following day (it was a weekend). This is a timeshare hotel but we didn’t get hounded by sales representatives. The restaurant on site was very good. We utilized the pools which were very nice also.
4/5
Good
Kathryn
08/14/2023
We stayed in one of the villas. We were really happy with the size of the room. It has a full kitchen with all the necessities. Washer and dryer were a huge bonus. The view was good once you looked over the top of the parking structure. The hotel had a gym and Starbucks, also huge bonus. The amusement park is directly across the street and we found a good deal with Groupon for all day wristbands. There was no housekeeping but anytime I called for anything it came up to the room quickly. Staff was all super friendly and accommodating. I would have liked to have a broom in the room because the kids tracked in a ton of sand. We also rented a golf kart and parked it at the hotel for free. We were able to drive down to the boardwalk and to broadway , both have a ton to do . We enjoyed our first trip here and would definitely come back.
2/5
Denise
08/14/2023
They did not have house cleaning. I had to request new sheets everyday and when I asked for someone to vacuum my room, they handed me a broom. Then you were harassed to become a member throughout our entire stay. Staff not friendly! Don’t waste your money!!
5/5
Excellent
Kenyatta
08/12/2023
Everything was excellent
5/5
Excellent
Deivid Machado
08/08/2023
It’s a big hotel, clean and with beautiful view. It doesn’t have BREAKFAST but it has a restaurant for Lunch and dinner time.
1/5
Jared J
08/07/2023
Don’t waste your time or money. Property was over all rundown and dirty. No daily housekeeping, and staff is rude and sort. Lobby, pool and beach areas all over crowded with people smoking copious amounts of pot. First time in my life I was excited to leave vacation!
5/5
Excellent
Daniel M
08/05/2023
I loved how friendly the people there are they made us feel like family
2/5
Tratesha
08/05/2023
Property smelled bad in lobby and room not sure if it was the air conditioning system or what it was.
3/5
Giana
08/04/2023
This property overall was fine, nothing special. It was relatively clean, although it does have an odd smell throughout the property. Staff was very polite. Every single day they do timeshare meetings and tours, which makes the hotel very crowded and loud. Beachfront which is great but you have to pay extra for chairs and umbrellas if you want it. Pools were clean and nice. Poolside bar was awesome
3/5
Jin
08/01/2023
Room had a leak from the ceiling; no one ever answered the phone, no room service.
5/5
Excellent
Sharada
08/01/2023
It was good
1/5
Francisco
07/28/2023
Would not go back to to it.
4/5
Good
Lavennia
07/28/2023
This was my first time staying at the Westgate Resort. I usually strictly stay at Marriott's, but the prices were to high for this trip. I took a chance on Westgate and was impressed. The room was very clean. The only issues were the bathroom...it is very old and need to be renovated. The AC unit was very loud, which mads it hard for me to sleep well each night. The unit needs to updated to a quiet unit. The hotel staff was amazing and the pools and beach access was wonderful. They don't have breakfast, which was a drawback, but restaurants are close by. I would stay again if prices at the Marriott are too high.
4/5
Good
Bernard
07/27/2023
I enjoyed my stay, it was a "beachfront" property as advertised! But, the best thing about this hotel is the staff!! Very engaginh and friendly. I'd definitely stay there again, and recommend it to a friend.
3/5
Richard
07/26/2023
There was nothing "wow!" about this resort that sets it apart from other resorts i have been to. It was a resort among many similar resorts located there at Myrtle Beach.
The one thing that i really didnt like was how i booked an "Oceanfront" room on Expedia and got "Coastalfront" when i got there. I paid $60 more for the "oceanfront" room. When i asked the lady at the desk if what i got was "oceanfront," she said "yes." I was tired and didn't want to argue so i accepted the "coastalfront." I even showed her my booking reservations and she was having none of it. So i took it and had to listen to the wife complain for the duration of our stay about us not getting the room we reserved. I blame the lady at the desk instead of the resort.
As for the resort itself, there was no map of the resort readily available. You check in and then are released to the wild. Took me 15 minutes and 3 sets of elevators to figure out how to get to the 16th floor. A posted map at the front desk would have been helpful instead of pointing out a QR code.
Overall the resort ITSELF was not bad. It was a quiet stay. Services didnt come banging down the door every morning. We had a washer and dryer which made all the difference. I could have passed on the 16th floor because i am deathly afraid of heights. It had easy access to the beach. A vast majority of the staff was helpful and courteous. I would consider going back.
4/5
Good
Anel
07/26/2023
I like how close it was of manny stores, restaurants and attractions
5/5
Excellent
MAUSAM
07/25/2023
Love the place
3/5
Kenneth
07/24/2023
The room had no chair. Beds were not very comfortable. The Draft House food was excellent. The Bistro pizza was terrible. Other noisy guest disturbed my sleep. The cleaning staff, welcome staff, and security were the friendliest of people. It was an okay stay.
3/5
Michael
07/23/2023
Overall it was just “ok”. Air conditioner in room was too loud. There is no breakfast offered on site for guests however they make a breakfast buffet for potential time share owners. Their market place is over priced and chronically short staffed. I was told by the outside bartender that she could not give me more than one cup for ice. Her reason…..if she runs out she’ll have to close the bar to get more!!! Are you kidding me! I’m paying $12-$14 a drink and I have worry about asking for cups.. comon. You can do better. Front desk staff were all great. Friendly staff and punctual with most requests. Not sure if I would go back.
5/5
Excellent
Carol
07/19/2023
The scenery was great the overall of the hotel was great the only thing there was a bad smell that would come in through the pipe in the kitchen area that smelled like a sewer. But even with that I will still choose them again.
5/5
Excellent
Fernanda
07/17/2023
Very good hotel , for sure we going to get back, close to everything, kind people.
3/5
Monica
07/14/2023
The tub was dirty. The mattress had a huge lump at the head of the bed. There were no tables and chairs inside the room. The toilet was leaking from the tank with every flush. No drinking water machine in the building. The oceanfront view was amazing though.
5/5
Excellent
Karina Souza
07/13/2023
Clean property, friendly staff. Will definitely stay at Westgate again.
2/5
Trixie
07/11/2023
We did not like that they didn't change the bedding. They left bedding in the hallway for us to change when we requested it.
1/5
Veronica
07/11/2023
Nothing was as promised
5/5
Excellent
Tonya
07/07/2023
We enjoyed our recent stay. The property is nice, the staff are friendly and accommodating.
3/5
Michelle
07/06/2023
Its overpriced for the facility. To many guest for the pools, pool side bar. Check out early @10am
4/5
Good
L
07/06/2023
Very nice place to stay
3/5
Roy
07/05/2023
I wouldn't call it a resort
The room was very small and you could hear every word in neighbors room. Under maintained property. Pool wasn't very clean, Pool bar had no food and was only open two hours 7-3-23. Inside restaurant didn't open till 4pm.Lots of litter laying about.
4/5
Good
Sherif
07/05/2023
The staff very friendly and
3/5
Rodrigo
07/04/2023
Y like the resort but they replace my room for a small one and no access to a balcony which I paid for and the person said it was that or no room which i think is unacceptable especially when I reserve the room whit plenty of time.
5/5
Excellent
Kim
07/03/2023
The cleanest place I have ever stayed.I definitely will stay there again.
1/5
Yaneke
06/30/2023
The property was the dirtiest place I have ever been in. I have stayed at various properties across the world and this one was just so disappointing based on the star rating.
The hallway smelled or dog pee. The carpet was stained and a dark brown. The inside was not cleaned well. The floors didn’t look vacuumed, the bathroom had a leak.
The location is walkable to a lot of major places and there is ample parking. This place has such great potential but such poor management. The fact that the cleaners do not clean the rooms daily was an indicator to me that the room would be dirty. Fortunately we only had to stay for 1 night to meet some friends.
I was thoroughly disappointed.
3/5
Lillian
06/23/2023
Our room wasn’t cleaned for the entire week.
When we arrived the tub wouldn’t drain, the floor was bad, Hair on tub, and not clean.
The property caters to Time share owners.
Not hotel guests. They charge $4.00 a day to rent beach chair… and don’t have enough pool side chairs. They are blaming everything on COVID.
5/5
Excellent
Pamala
06/22/2023
A pleasant place! Safe, lots of things like pools, beach, games, activities for everyone. We all enjoyed the people, the view and friendly staff.
5/5
Excellent
Diane
06/20/2023
Honest opinion, here, my granddaughter, and I and a friend stayed here for five nights. The room was very clean ocean front. The staff was very very friendly unlike some of the other reviews have mentioned, we found them to be very pleasant and accommodating. We didn’t ask for room service, but we were given any amenities that we needed when I asked beautiful property very well-maintained would definitely stay again.
1/5
OZZIE
06/19/2023
Obscene $150 pet fee for my small non-shedding 12 pound dog!!!
4/5
Good
James J
06/17/2023
Property was ok the pools needed to be cleaned the rope acrost the pool was very dirty along with dirty pool water the hot tub no longer in use and Expedia said the hot tub was working we had a balcony room the balcony was dirty along with the chairs and table was very upset then they want you to take a tour and if you don't take it they charge you a hundred bucks rip off and waste of time stupid concept!!!!!! Then they are building beside the motel enjoy the views now before the building blocks the future visits
5/5
Excellent
Shathomas
06/15/2023
it was a great stay
3/5
Jonnisha
06/09/2023
I would rate the property a 3 out of 5. I did like that it was near the attractions, and the on site pools, food, games. I did not appreciate the staff attitudes at check in and throughout the stay, they were not friendly. I also did not appreciate the bathroom, the toilet was not attached at the wall and leaking, poor shower and starched tub surface.
5/5
Excellent
Virginia
06/06/2023
It was very clean and the staff was very helpful when we needed something or had a question.
3/5
Amy
06/06/2023
The staff was kind & friendly
I’d say the hotel it’s self was not even average. The cost is about walking out to the ocean but there wasn’t anything special about this property.
I won’t stay here again. I enjoyed my day trip to Broadway and would stay on that side of town and drive to the ocean if I went again to that spot
3/5
James Daniel Hall
06/06/2023
No one came to clean the room.
3/5
Judith
06/04/2023
Overall the property is good but the rooms are very dirty. We received a dirty room and did not get cleaning the whole week we stayed there. We had to request for someone to come clean several times and got attitude about it.
5/5
Excellent
George
06/02/2023
Great place to stay
5/5
Excellent
Debra
06/02/2023
Had a Great stay, staff was awesome very helpful! Very clean, comfortable, view was beautiful, enjoyed my stay would recommend to others.
5/5
Excellent
Mia
06/01/2023
Staff was very helpful , friendly and amazing . I will definitely refer to family and friends.
1/5
Mercy
05/29/2023
The website is missleading, there is no restaurants on site! The website says 4 restaurant not true, rhe website also says they have breakfast for a fee, my boyfriend went to frontdesk and they said they dont have frontdesk only for timeshare, HORRIBLE they try to sell timeshare, and offer breakfast with those who purchase timeshare, DONT GO TO THIS HOTEL!
5/5
Excellent
Mae
05/26/2023
If you want a safe,quiet and lovable ambiance with swimming pool and Ocean view you book to this Hotel.Restaurants are one block away and in front Friendly’s restaurant around the corner -front of the Hotel but the center is like 5 blocks away but if you have car no issue.Family park is near and if you have children weekend is good to book .My vacation is fantastic.
3/5
fernando
05/25/2023
Nothing special...When I booked the room, it stated on your site that it was newly renovated! Not even close, it looked like it hadn't been touched in years!!! I questioned that issue and was told Expdia has no control over what room you get. Very disappointed!!
5/5
Excellent
Rebecca
05/25/2023
Loved the Westgate, pools clean, property is clean, villas, rooms are clean, We love Drafts food/drinks
5/5
Excellent
Krzysztof
05/23/2023
The property is very convenient for night life, shopping, eating, and exploring. The beach is right there at your finger tips! However this is not a quiet property. This is a fun, kid friendly, adult kick back tour of property! The staff is wonderful and accommodating, but if you expect to be taken care of and waited on this is not your place.
4/5
Good
Emanuel
05/23/2023
Nothing bad to say about the place
5/5
Excellent
Brian E.
05/19/2023
It was nice!
5/5
Excellent
BARRY LAMONT
05/19/2023
Wonderful
5/5
Excellent
Janice
05/17/2023
I loved the stay people were extremely helpful and nice.
3/5
Melissa
05/17/2023
The staff were great, the location was okay but not what I would call kid friendly as I had hoped. I also thought it was strange that the hotel didn’t have continental breakfast each morning.
5/5
Excellent
Joseph
05/16/2023
Staff was super friendly and helpful. We were able to check in early and hold our luggage after checkout until our flight!