2/5
Mark
10/24/2024
Hotel did not disclose that it was doing a major remodel until 48 hours before checkin and too late to change the reservation. Not impressed. Restaurant was excellent.
2/5
Verified traveler
09/15/2024
The hotel is undergoing renovations which were not made known PRIOR to booking or arrival. Amenities that contribute to higher hotel star ratings were not available. However, despite this we were stll charged premium rates from Hotels.com and the Hotel Granduca had similar rates.
The staff was friendly and helpful.
The room was comfortable.
According to staff, renovation is supposed to conclude by early December.
Would stay again AFTER renovations. But definitely not worth the rate per night right now.
5/5
Excellent
Jen
09/01/2024
Date weekend
Lovely place! We loved it!
5/5
Excellent
Stephanie
08/31/2024
Beautiful hotel! Enjoyed the cleanliness of the hotel and the friendly staff.
5/5
Excellent
Charles
08/25/2024
great as usual! One of our favorite hotels
5/5
Excellent
Emily
08/07/2024
I loved this place. Beautiful room and bathroom with super high end toiletries. Incredible staff and walking distance to many eateries and nightlife
5/5
Excellent
Keely
08/02/2024
Feels like home! We always stay here with family and friends.
5/5
Excellent
Sarah
07/20/2024
I love this hotel so much. Makes me feel like I’m in an exotic country and the staff is so nice. Beautiful pool area and spacious comfy rooms.
5/5
Excellent
Liesl
07/11/2024
Our second home! Alicia is amazing!
We love The Granduca! It is our home away from home! When you check in ask for Alica!! She is the best! She will calmly and patently take care of you. This stay we had an unfortunate check in when Thu interrupted and abruptly told us there were no other rooms. Thu is not for everyone. We got a room after I had to point out that I had just seen my friend release her two rooms.All the staff is so warm and friendly.
5/5
Excellent
Adam
07/07/2024
Hotel Granduca is an outstanding hotel in a great location!
5/5
Excellent
Connie
07/04/2024
That’s a lot more g money for an old establishment.
5/5
Excellent
Tiffany Ann
06/23/2024
Staff was friendly, we enjoyed our stay. Would recommend to others.
5/5
Excellent
Jeffrey
06/20/2024
Friendly staff. Great room
1/5
Christelle
06/10/2024
Old fashioned and not super clean
So old fashioned. Need to be updated. Too expensive for this kind of hotel
5/5
Excellent
Hunter
06/09/2024
Great
Excellent hotel amazing staff
5/5
Excellent
Shane
06/09/2024
Impeccable service from the entire staff. One of the most enjoyable stays in recent memory. Will definitely be staying here on all my future trips to Houston.
5/5
Excellent
perry
06/01/2024
First Class accommodations!
3/5
Armin
05/25/2024
Not living up to the standards it once enjoyed
The concept for this hotel is wonderful. It’s a peaceful respite from the hustle and frenetic pace of the big city. The location is great. Easy access to the Galleria, Rice Village, MFA and even downtown for theaters. After a full day of shopping, museums, and whatever you enjoy, it’s great to return to the tree lines streets and tranquil setting of the Granducca.
However, the deferred maintenance and lack of attention to the property means they are charging rates based on the hotel it once was and not the hotel owners have allowed it to become. What a shame.
3/5
MAURICIO
05/21/2024
UNFORTUNATELY A THUNDERSTORM BROKE THE HOTEL ENERGY AND WATER SO WE HAD TO CHECKOUT AFTER THE FIRST NIGHT.
5/5
Excellent
Jana
05/20/2024
Great property that could benefit from a few updates
5/5
Excellent
Branda
05/20/2024
Would stay here again. Our room was very nice, beds were comfortable!
3/5
Darryl
05/20/2024
Property seemed a little dated. Poor technology. Television had no signal half the time. Had to pay $30 for self parking on the surface lot. Doormen were great.
5/5
Excellent
andrea
04/29/2024
Wonderfully time! I’ll be back
2/5
Lester
04/28/2024
Pass
Great for senior citizens otherwise not so much. We were super disappointed. Also the shower wouldn't stay on unless the water was super hot
5/5
Excellent
Hrant
04/18/2024
Very nice suite room with full kitchen and living room
Beautiful outdoor space and pool
Very attentive and good service
5/5
Excellent
Anthony
04/18/2024
My wife and i love this hotel. The staff is Amazing
5/5
Excellent
Alberto
03/29/2024
Very nice service
5/5
Excellent
Victoria
03/25/2024
Beautiful clean hotel. Lovely staff. Always a pleasure to stay there.
5/5
Excellent
Roger
03/25/2024
It is gorgeous. You don’t know that you’re in Houston at this hotel. The staff go above and beyond to make your stay special. Our room was really nice with lots of room and comfort.
5/5
Excellent
Philip
03/24/2024
Wonderful place. The room I was large and very comfortable. A small thing is that it could have used a light upgrade, with more outlets and computer and phone charging ports on the bedside table. But very roomy, clean and elegant. A favorite in Houston.
5/5
Excellent
Albert
03/24/2024
Stay at the Grandduca!
Excellent is not superlative enough to describe the Granduca in Houston. It is wonderful in every way. The Valet was great and took care of the car and luggage without a hitch. The check in was equally easy and made delightful by a charming, young woman who had just come to the US. The restaurant was also very special with most excellent service. The room was especially large and extremely comfortable. Every amenity one could wish for was there. Superlative in every way. I will be back at the Granduca the next time I visit Houston.
5/5
Excellent
Tracie
03/24/2024
Can’t wait to return
What a fantastic place to stay! It is our third time and we can’t wait to return. The restaurant is amazing and service staff is fantastic.
5/5
Excellent
Heather
03/17/2024
Excellent location, beautiful grounds, lovely staff
5/5
Excellent
Elizabeth
03/17/2024
We enjoyed our stay
5/5
Excellent
Michael
03/11/2024
Excellent private hotel in uptown galleria
Food is great property has alot of character. Staff is very friendly and attentive.
3/5
Deborah
03/10/2024
No self parking for free.
Valet attendants very nice and helpful.
Front desk attendant hard to understand her accent and was not very friendly.
Very nice room. Only one bar of soap for bathroom (need one each for shower and sink).
Nice bathrobes.
Lamp next to bed would not turn off unless you use the light switch by the door. Then have to find bed in the dark. Did not like that.
5/5
Excellent
Alberto
03/08/2024
Terrific service
2/5
Vicki
03/04/2024
No full length mirror, dated furniture, thermostat set on one temperature, stuffy room, loud party by pool until midnight 1st night I checked in. Over priced!
5/5
Excellent
Hrant
02/27/2024
Great suite like rooms with kitchens and living room, beautiful pool and outdoor space
Very close to shops and restaurants
2/5
Luis
02/27/2024
Room smelled heavy of tobacco
2/5
David
02/19/2024
Furniture in rooms worn, over used scuffed and scraped, front desk personnel at night were sorry and unhelpful, front desk personnel unaware of detail and extent of service offered by restaurant
2/5
Michael
02/18/2024
Unhappy Stay
For the five star hotel, I was a little disappointed and having no icebox to put food or drink in in the room. There was no chocolates on the bed TV did not work. They wouldn’t move me to a room. They gave me a new remote TV work for 30 minutes then no longer, just disappointing for a five star hotel not like others I’ve stayed at The billiard room was messy pool table was dirty chipped up. This was disappointing for an avid pool player.
5/5
Excellent
Iliana
02/02/2024
Super best staycation place!
5/5
Excellent
Chad
02/02/2024
Great place to stay. Clean with a great location and easy parking.
5/5
Excellent
MAURICIO
01/27/2024
FRIENDLY PLACE, YOU FEEL AT HOME.
SUPER COMFORTABLE ROOMS. GREAT BED & SHOWER!
5/5
Excellent
Kimberlynn
01/21/2024
Wyatt was great and very professional. This is the first hotel I've ever been to that actually looks like the pictures. The traditional suite was nice and roomy. Me and my husband will definitely be back.
2/5
Jahn
01/18/2024
Great location, outdated amenities, Old smell in the hallways room are accessible, yet Sheets are rough towels are extremely dry and scratchy.
Perhaps they could use some softener in the water in order to create a comfort.
I will not recommend the price I payed.
3/5
David
12/30/2023
Checkin was messed up. Paid extra for room with balcony, but was sent to two different rooms without balcony. They tried to charge me for upgrade to balcony even though I already paid that. Finally a manager stepped in and fixed everything on third try. What a hassle though.
5/5
Excellent
Verified traveler
12/28/2023
Hotel Granduca is grand!
We were very pleased with our stay. The jr. suite was spacious and the bed was very comfortable. It was very quiet and the location was perfect with easy access to everything we had planned. The staff were all very friendly, warm and helpful. This is definitely a wonderful place to stay.
5/5
Excellent
Mathieu
12/24/2023
Very quiet and clean for peace of mind. Very comfortable bed and bedding
3/5
Valerie
12/14/2023
If U want old, this place is for you.
This place is billed as 5 star. U wouldn't know it from looking at it. The place is in dire need of an update. The entire property looks like nothing new has been done to it since it opened. The rms r nothing special. Very old furniture & carpeting in them. I will say the bed (w/ my topper on it) was comfortable. The rm was quiet & there were ppl availabe if U needed something. If you're looking for something modern, go somewhere else. This place looks ancient. Wouldn't recommend it & wouldn't go back. The help was friendly tho.
5/5
Excellent
George
12/11/2023
Went for a birthday outing and a little R&R. Felt as if we were back in Italy. Everything from the courtyard, gym, bar, dining at ALBA were off the charts. Looking forward to our next visit.
5/5
Excellent
Josena
12/10/2023
Great hotel.
4/5
Good
Earl
12/04/2023
Quiet and comfy.
Excellent location for entire Galleria area, yet in a secluded pocket that is comforting and inviting. This is not your multi-story mega hotel, which can often be a plus. Pleasant staff. One note to management, keep the old world ambiance, but consider a little refresh on cabinets and possibly a lighter interior repaint. Complacency in this area can catch up to you in time.
5/5
Excellent
Melissa
11/29/2023
Amazing hotel , all the best in high end boutique hotel , personable , accommodating, the suite feels like home and the staff is very pleasant and helpful .
4/5
Good
Janine
11/19/2023
Location is great and they have a car and drive to go in a 3mile radius which is very helpful.
It needs an update...rooms are very dated and dark
5/5
Excellent
Dave
10/30/2023
The Service staff is awesome. Poolside service is the best! Love the hotel décor. We will be back soon
5/5
Excellent
Alexander
10/29/2023
Great hotel, will come back to it again. They thought of every detail and great staff!
5/5
Excellent
Alex
10/10/2023
Great Hotel in Houston
5/5
Excellent
Patricia
10/01/2023
Alba’s restaurant was a wonderful experience. A must to return. Alicia and the support staff was amazing. The chef was amazing too.
5/5
Excellent
Mahsa
09/02/2023
Was a beautiful room, with living room, kitchen, stove, and dishwasher.
Everything you need to be comfortable even working from the room and having dining options and Shopping nearby
5/5
Excellent
Tom
08/29/2023
This is always a favorite
5/5
Excellent
George
08/27/2023
Unique home away from home. Excellent food and great location
5/5
Excellent
Ziv
08/22/2023
Good room, great service and amenities, in an upscale location in Houston
5/5
Excellent
Branden
08/14/2023
Very attentive staff. Clean rooms. Great poolside atmosphere. Will be staying here every time now.
4/5
Good
lena
08/13/2023
Hotel is very beautiful. Room was cozy and very well decorated. Room was clean and nice. Bathroom was very convenient and clean. Room has bar sofa two arms chairs and tv. Bedroom is separated. It’s very nice kitchen area. Pool and bar areas are very beautiful. Food and cocktails are very tasty. People who work there are very supportive and nice. Thank you dear hotel.
4/5
Good
Kathy
08/08/2023
Tedross is an excellent employ
Del
3/5
Aselda
08/08/2023
The service at the hotel was excellent. I was shocked though at the decor in the room and how worn and dated it looked. It felt like walking into my grandmother's living room. The space was comfortable but very unappealing visually.
I also had hoped to have some quiet time by the pool and thought a hotel like that would not be overrun by children. Definitely was wrong about that. Several children having a cannonball contest for more than 30 minutes. Hotel staff did not ask them to stop jumping in the pool and the parents were clueless.
5/5
Excellent
EARL
08/07/2023
Beautifully traditional in the Italian style and scores well on most everything except for furnishings and built-ins that need staining touch ups in a lot of places. This would be so easy and at minimal cost.
5/5
Excellent
Daniel
07/29/2023
Best European Hospitality
The hotel staff was wonderful and the restaurant and bar were absolutely amazing.
Every day between one and three, they have high tea and their high tea is absolutely perfection. You have to make reservations 24 hours in advance because they prepare the sandwiches and pastries for that particular reservation. Margherita at the front desk was the best not only front desk but also as a Concierge.
5/5
Excellent
David
07/24/2023
An excellent choice.
5/5
Excellent
EDWARD
07/21/2023
Always 5 star!
5/5
Excellent
Kenneth
07/16/2023
White glove treatment
Beautiful property all around with top notch service!
5/5
Excellent
EDWARD
06/28/2023
Always 5 star!
2/5
Angelica
06/26/2023
Hotel itself is nice and check in staff was friendly and quick. There’s self parking, really good food, the ambience is nice…however, the service was not great. The service made the hotel experience disappointing. We were overlooked by restaurant/bar staff multiple times. Bartender was taking drink orders at the pool….never acknowledged us. When we finally walked inside the hotel to order directly from the bar….staff asked my friend for her drink order and didn’t ask us what we wanted. Took about 40 min to get them to make 3 drinks. We dined twice at the restaurant and both experiences were underwhelming. Food was good but we had to ask for basic things like salt, ketchup…. and never got it. There’s no hostess for the restaurant- you have to awkwardly stand there and wait for someone to acknowledge you to get seated….which took long because the restaurant staff seem to have blinders on. Was the hotel nice? Yes. Would I recommend the hotel? Never. The worst part was that it was a girls stay for my bday- horrible.
5/5
Excellent
Autumn
06/26/2023
This hotel was clean and comfortable. I would stay here again and recommend it to friends and family.
5/5
Excellent
EDWARD
06/23/2023
5 star!
5/5
Excellent
Garth
06/19/2023
lovely hotel
5/5
Excellent
lena
06/18/2023
Nice hotel. Very attractive pool area and bar and restaurant. Room was cozy clean and comfortable. We had very good time at this hotel. Room decoration is very beautiful and convenient. Everything was provided. Piano man at the bar was excellent. Thank you
5/5
Excellent
holt
06/18/2023
Good value
Spacious room. Quiet hotel. Great location.
4/5
Good
adelina
06/16/2023
How a room has a stove top and microwave but no mini fridge is so odd. Also the signs about no glass at the pool but bringing glass drinks to the pool makes no sense either.
5/5
Excellent
EDWARD
06/16/2023
Five star all the way!
4/5
Good
kola
06/13/2023
The hotel smells stale and looks old
5/5
Excellent
Caroline
06/11/2023
Elegant and classy.
Amazing from start to finish. Extra large rooms and everything you need.
Our room had a full kitchen
5/5
Excellent
Kristen
06/10/2023
Everyone went above and beyond to make me feel special for my birthday! Can’t recommend this hidden gem enough!! All of the workers are so kind and helpful. We can’t wait to go back
5/5
Excellent
Hailey
06/08/2023
A+
Everything was lovely! It is a beautiful hotel and you don't feel like you are in the middle of Houston. The rooms could use some refresh (a lot of browns and dark wood every where) but still a great hotel with great service.
5/5
Excellent
EDWARD
06/06/2023
An oasis.
5/5
Excellent
Stephanie
05/29/2023
We stay at the Granduca on a regular basis. We love the hotel, the staff and the location.
5/5
Excellent
Mary Rothwell
05/13/2023
The Granduca is a unique, welcoming hotel. It is tucked away in a little green oasis not far from the extensive Memorial Park grounds. A beautiful poolside courtyard provides a lovely setting for outdoor dining. A side dining room is the setting for an intimate High Tea, with lovely and whimsical china and delicious sandwiches and pastries. There are recreational spaces as well, including a pool table. It made the perfect spot for our family to convene, with a large comfortable suites that had well-appointed kitchenettes and comfortable seating. The rooms were impeccably kept. We liked the furnishings. There were antiques with an Italian flair throughout the property. It feels more like a welcoming European property than a sterile American chain hotel. The atmosphere is serene, warm and comfortable. To a person, the staff was outstanding. It made a special occasion for our family really perfect. Thanks, Hotel Granduca! We look forward to returning.
5/5
Excellent
Mark
04/27/2023
Excellent location and service
5/5
Excellent
Charles
04/17/2023
Great hotel stay, very nice and accommodating
staff.
5/5
Excellent
Wesley
04/08/2023
Everyone was so amazing and so attentive to all of our needs. The manager took good care of us when there was an issue with our room. The food was excellent-- we had breakfast and dinner there several times. And the service was excellent and everyone was so friendly and helpful. The hotel was beautiful and our room was lovely. This was our first time staying at your hotel and I will definitely stay there again. Thank you for making our stay so wonderful.
5/5
Excellent
Otis
03/24/2023
A Wonderfu Place
We love this hotel and stay there everytime we visit Houston. The rooms are spacious and comfortable and everyone makes you feel at home. On this trip the TV kept shutting down and then starting back up. It seemed more like a problem with the system than our TV but maintainance could not solve the issue.
5/5
Excellent
Alexa
03/19/2023
Enjoyed it !! What an experience
5/5
Excellent
EDWARD
03/12/2023
Awesome hotel.
5/5
Excellent
Michael
01/30/2023
Very nice little gem in the middle of City.
Nice size rooms, great restaurants, friendly and accommodating staff.
2/5
siri
01/19/2023
Lights and tv in room don’t work
1/5
David
01/09/2023
bad check in experience. wrong room on two attempts. stayed there and just go tied of moving rooms. I think due to this being a 3rd party reservation we were not treated the same as booking direct.
2/5
Julie
12/29/2022
Hotel Granduca is not the same calibre of hotel that it used to be. Checked in to find our sink clogged, no blanket on the bed with sub-freezing temps outside, television remote and hair dryer working sporadically, only enough hot water for one shower in the morning, maid service lacking and just generally disappointing. There is still hope that they can turn it around because it was such a lovely spot, but perhaps new management is in order.
5/5
Excellent
Carlos
12/22/2022
La atención del personal muy buena