1/5
Whitney
02/12/2024
The photos and the actual property look nothing alike. The room was decent but still not up to par. The bathroom was absolutely horrid. The bathtub looked as if it hadn’t been properly cleaned in years. The only upside was that the young gentleman at the front desk was polite
3/5
Pamela
02/12/2024
Okay if don't want hot shower.
Pros, staff was very friendly. Breakfast was really good. Room was nice. Cons, no hot water in room. Pool was only open 8am to 8pm.
3/5
Tiffany
02/12/2024
There was no hot water Saturday night or Sunday morning. There were not a lot of options at the continental breakfast, I was told that’s what I should expect when I come at 9 and it started at 7.
4/5
Good
Crystal
02/11/2024
Great Experience
My overall experience was great. The water was not much warm which was not pleasant when showering. The bed could have been a lot more comfortable.
5/5
Excellent
Amanda
02/11/2024
Thought the staff was amazing and friendly. We drove 3 hours to see family and the service was amazing !
5/5
Excellent
Susan
02/06/2024
Great little hotel
It was an excellent choice to stay. My one and only criticism is the toilet seat being low. That’s it. It was clean, breakfast was ok. The room was spacious and modern. Definitely will stay here again if I’m ever back up that way. Our family traveled from Alabama for a funeral in Chicago. I had other relatives who had traveled there from different locations and decided to come to the same hotel as us. We got in late and were all hungry. We went out, picked up some food and they allowed us to sit in the breakfast area to eat together. It was very very nice of them to allow us that family time to catch up and bond.
5/5
Excellent
Priscilla
02/06/2024
I was happily to have the Breakfast, in door Pool, free Parking and lots of areas to hanh out in. Truly a Great getaway for Me.
4/5
Good
Linda
02/04/2024
👍
5/5
Excellent
Joanne
02/03/2024
Checkin was a breeze! Everyone was great! I love this hotel!
4/5
Good
GWYN
02/03/2024
Coming in from the cold, there was a fireplace going and hot coffee and tea available. People at the desk were friendly and efficient. Breakfast bar and attendant were wonderful. Bed was comfortable.
2/5
Steven M
01/31/2024
I really liked all the people who waited on me. They were wonderful.
I didn’t like having bedbugs
5/5
Excellent
Patrice
01/29/2024
Very friendly staff. Easy location for travelers. Spacious and clean room. Quite place.
4/5
Good
Mohammad
01/29/2024
Great place to rest in
3/5
Mahogany
01/29/2024
Lots of mold in bathroom and bedroom ceilings.also the walls were dirty inside the rooms and the paint was chipping in the bathroom as well.
5/5
Excellent
Jamese
01/28/2024
Good
5/5
Excellent
Brandon
01/27/2024
I liked it a bunch
5/5
Excellent
Paul
01/27/2024
It was near but not too near I-80. They could do a little better job of sweeping out the elevators. There are always people that drop trash in the elevators.
3/5
Kim
01/27/2024
Heater not working and very noisy!
4/5
Good
thomas
01/26/2024
The property needs updating. The bathroom doesnt even have safety bars when you take a shower. The towels are cheap. The staff is very nice, especially lady who prepares the breakfast. The bed pillows are small,cheap and kinda crummy. I wont stay here again.
3/5
Justin
01/26/2024
Everything was great until I saw ants in my room. Didn’t make a fuss i just l left early
4/5
Good
Verified traveler
01/24/2024
Two Night Business Trip
Very good location for a business trip. The staff were very attentive and courteous. Comfortable rooms.
4/5
Good
Tony
01/24/2024
Clean and economical
Definitely a good economical place to stay, nothing fancy but clean and tidy. Beds weren’t terrible but average. For the price of the hotel comfort is as expected.
5/5
Excellent
Monica
01/23/2024
10/10
Great room. Great stay! Would definitely stay again! Front desk was super friendly and helpful. Breakfast was delicious!
5/5
Excellent
Lisa
01/21/2024
N/A
4/5
Good
kathryn
01/17/2024
Good but could use updates
Service was friendly and breakfast was great.
We had some plumbing issues in our room and the pool didn't seem the cleanest, but we still enjoyed our stay.
5/5
Excellent
Kristina
01/11/2024
Very good stay. The property has obviously been renovated. Staff was very nice.
5/5
Excellent
Verified traveler
01/09/2024
Good Stay p
Everything was clean and great the staff were really friendly.
5/5
Excellent
Jessica
01/08/2024
The room was clean, beds were comfortable, staff was friendly. My only issue was the room door would not close properly without kind of lifting and slamming because it looked like the door had been damaged and was repaired.
5/5
Excellent
Yoko
01/02/2024
I can’t wait to come back, I think the breakfast supply should’ve been better.
5/5
Excellent
Lolita
01/02/2024
Very nice, quiet and clean!!!! Would definitely stay here again! 👍👍👍👍👍
5/5
Excellent
Johnnie
01/01/2024
Must stay
Safe and clean Hotel, excellent customer service
5/5
Excellent
Deborah
12/31/2023
some loud large groups disrupting dining and swimming. I had hoped for more relaxing. but it has a nicely decorated lobby and the staff was nice. breakfast was not great-but the lady working there was working very hard. underdone sausage and potatoes and semi stale croissant.
5/5
Excellent
Gail
12/29/2023
I was very pleased with this hotel. We checked in with Nick and he was very friendly and helpful offering to assist us in any way we needed. The room was clean and neat. The pool was enjoyable. The only thing is that the front desk person had to use the master key to let us in the pool area. Our room key did not operate this door. When my grandson had to leave the pool area to go to the restroom down the hall I had to wait at the door to let him back in or the front desk person had to let him in again. Breakfast was excellent. There were hot items (bacon, Fench toast, biscuits and gravy, waffles) plus other regular breakfast items. There are only a couple pricy restaurants near by. Any other places require driving.
I was very pleased with and highly recommend this Country Inn and Suites.
5/5
Excellent
Patrick
12/27/2023
Convenient for a one night stay.
1/5
Sonia
12/25/2023
The worst hotel I have stayed at by far. They put me in a room that reeked of cigarette smoke and walls that were filthy with some kind of reddish brown substance. The bathroom floor was dusty and not cleaned and the toilet kept running. When I requested to be switched, I was put in a room with no working thermostat. I won’t ever return there
4/5
Good
Carla
12/24/2023
Felt very comfortable. The hotel was exactly what i expected. Only down fall was the noise from my neighbors by going in and out their room. Nothing like noise canceling ear plugs
5/5
Excellent
Chiara
12/24/2023
Clean
5/5
Excellent
Wellsley
12/20/2023
I thoroughly enjoyed this property and the extent of my stay. I'm very picky about cleanliness and good customer service is important to me. This hotel checked all the boxes. Breakfast was robust and tasted great, the fitness room was clean, updated, and overall great to use. Front desk associates were nice and also helpful. If I'm in the area again, I'll be choosing this property!
5/5
Excellent
Elizabeth
12/19/2023
Super clean!! Breakfast had a wide variety of options! Only thing that was weird was there wasn’t a fan in the bathroom for ventilation after a shower..
5/5
Excellent
Cafonze
12/18/2023
Excellent
5/5
Excellent
harold
12/16/2023
N/a
5/5
Excellent
Joyce
12/16/2023
This place is very clean. That have great customer service. The breakfast is good too! I would definitely recommend this place.
5/5
Excellent
Julie
12/13/2023
I loved the breakfast it was great.
4/5
Good
Glenda
12/11/2023
Our room was clean and the bed was very comfortable. The room was larger than I expected, also.
The breakfast had a variety of foods.
The lobby was nicely decorated for Christmas.
The location was very convenient, too, just off LaGrange Road.
1/5
Dan
12/10/2023
Good luck
Party central. Was very noisy, called front desk 3 times , finally got moved to another room at 3:40 am
5/5
Excellent
Gabino
12/10/2023
All around a great experience
4/5
Good
Katherine
12/10/2023
Friendly and accommodating staff!
5/5
Excellent
Kay
12/10/2023
Nice
5/5
Excellent
Nailah
12/08/2023
Easy access. Short distance from all we needed to access. Easy to renew reservations. Fairly full breakfast, good options, adequate supply.
3/5
Latoya
12/06/2023
I stayed several days never asked to clean or refresh the room with towels or linen change. I had to go to the desk everyday to ask for things because no one would come to the room. The dining for breakfast was supposed to close at 10am and they would take everything at 9:30.
5/5
Excellent
Heather
12/05/2023
Very personable at check in. Room is clean and comfortable. 2 Restaurant choices within close walking distance.
4/5
Good
Sherie
12/03/2023
I had a horrible experience.
5/5
Excellent
Jeanese
12/03/2023
I’ve traveled a lot with my job and have spent most of my time in hotels. If there’s a problem in my room I will find it . I was please with my room it was clean the bedding was nice comfortable. The staff was exceptional. I’m also very picky about the food being served at hotel I take note on cleanliness how the staff handles the food etc. I was very impressed by your staff I would definitely stay at your hotel again . J . Curtis
5/5
Excellent
Wendy
12/01/2023
Nice room, good breakfast, great staff.
5/5
Excellent
Wendy
12/01/2023
Nice room and great staff.
2/5
Frank
11/30/2023
Still a nice hotel in a great location.
I’ve stayed here before and never had a problem. That’s why we keep coming back but last nights stay was heartbreaking. There was black mold in the bathroom. We were moved to the next room but there was mold in there too however not quite as bad but still present, along with some hair that definitely wasn’t mine or his (he’s bald) We dealt with it because we didn’t feel like moving again. The young lady at the front desk was awesome and got us our second room really quickly. We appreciated that. My husband is asthmatic and I was worried for him but he was ok. Over all the stay was decent just didn’t feel as clean as it could have
5/5
Excellent
Jane
11/30/2023
It suits us fine
2/5
Arriane
11/29/2023
Good location. Near interstate, shopping area, restaurants, and medical facilities.
1/5
Wiliie
11/27/2023
I would not be coming back to this hotel
5/5
Excellent
Tasha
11/27/2023
Very impressed with quality of the hotel. Great price and great location.
5/5
Excellent
Tanya
11/25/2023
It was a nice experience
3/5
Matthew
11/25/2023
The room seemed it was in a middle state of renovation. New floors but chipping paint on the walls.
5/5
Excellent
Deji
11/24/2023
Pleasant stay
4/5
Good
Ayanna
11/20/2023
The staff was very friendly. The rooms were nice but needs to be cleaned better .
2/5
Michael
11/19/2023
Ok but not great
Clean rooms
The swimming area is to be desired, a broken ladder held with duct tape a metal bar near, the ladder that almsot took out a few kids eye while i was i. There
4/5
Good
Zsane
11/18/2023
Everything
3/5
Verified traveler
11/13/2023
Not so great a stay, no point to complain…
Arrived for check in with no staffing knowledge of crib options for infant, even though it was requested and confirmed on the reservation. Staff handled morning fire alarm well informing guests it was a false alarm before evacuating building. Requested assistance with TV not responding to remote 3 times with issue never resolved. No point in paying for a suite when the additional amenities are not functioning. Maybe with the same layout for every hotel, one day Country Inn and Suites will figure out how to not have the bathroom door block everything in the room. Is barn door an option?
2/5
Laura
11/13/2023
This was not a cheap place to stay at and the lack of cleanliness was ridiculous. The bedding had a weird smell and it seemed hard to breathe. I will not stay at a country inn and suites again. Worst play to stay ever. Unless you enjoy dirty place and being with guests that truly dont care about spilling things in the hallways and let their kids run up and down the halls, So disappointing for my family. First and let visit to country inn and suites.
4/5
Good
Vanessa
11/13/2023
Great place. However the chair in our room needs to be replaced...dirty
3/5
Laura
11/12/2023
The staff in the breakfast bar were helpful and friendly. Lots of choices and options. They worked hard!
The room didn't feel very clean at all. Also could hear kids running up and down the halls, lots of them. Love kids. But they were not being supervised. Liked the suite setup as our grown son stayed on pull out couch. He loved his own space.
5/5
Excellent
Lauren
11/11/2023
I liked the size of the suite. It was like a little apartment instead of a tiny stuffy hotel room. Everything was in good condition. The only downside was the water pressure. But wherever we go if there is a Country Inn we will be staying there!
3/5
Ryan
11/10/2023
Good service, hard beds
The hotel wasnt’t bad… staff was friendly but the beds were hard and woke up with a backache.
5/5
Excellent
Tanya
11/09/2023
Very nice and clean
5/5
Excellent
Verified traveler
11/07/2023
This place was better than expected. Staff were amazing and kind. The beds were more comfortable than other hotel’s surprisingly. The place was dust free as well.
Super cool.
5/5
Excellent
Ralph
11/06/2023
Professional and clean
5/5
Excellent
Joyce
11/04/2023
Very nice hotel. Clean great staff.
4/5
Good
Katherine
10/30/2023
Close proximity to everything, restaurants and entertainment.
3/5
Sultan
10/24/2023
Great location, the hotel was what we expected, average.
5/5
Excellent
Alanna
10/22/2023
Staff was great
3/5
Verified traveler
10/22/2023
Disgusted
Staff was very friendly. Hotel could be cleaner. I really don’t think the maids clean the floors the bottom of the kids feet and our white socks were black after walking on them. It was disgusting. The lobby also had quite a few ants on the floor which I believe the front desk took care of.
3/5
Verified traveler
10/22/2023
Good but take caution handling hot objects
The stay here was great until the next day at the breakfast time my daughter went to get some water and it was too hot that the cup fell out of her hand spilling onto her leg and burning [causing hospital visit]. But other than the hot water incident, my children and I were very pleased with our stay. Front Desk Staff is aware of incident. Caution - for hot water and cups.
1/5
Erika
10/22/2023
Paid for a room that was not provided to me
I booked and paid for a room with a King bed and the hotel refused to provide that for me. They gave me and my husband a room with 2 smaller beds instead. We were forced to sleep apart during our night there. I specifically booked this room for the size of the bed. I would have booked elsewhere had I known they would not be able to provide that for us.
3/5
Jacinta
10/21/2023
It was ok
Hotel had small trash throughout the hallways. The sheets had some stains. The temperature was difficult to adjust in the room. Turning on the heat made produced a bad smell.
5/5
Excellent
Becky
10/20/2023
The hotel was clean and convenient. The grounds were well lit and safety wasn't a concern.
5/5
Excellent
Gabino
10/15/2023
All around a great experience! Highly recommended.
5/5
Excellent
Kenna
10/11/2023
This hotel is the best hotel I've ever stayed at. The room was quiet and comfortable, and I could not hear any of my neighbors or anyone outside my door. Breakfast was fantastic each day and had plenty of delicious options. The inlet in which the hotel is located offers respite from the busy interstate and a quiet nook to rest and relax. Staff was incredibly friendly and was incredibly welcoming.
2/5
Angee
10/09/2023
I am disappointed to see the continued decline of this hotel. There were ants all over the room this time as well.
4/5
Good
Billy
10/07/2023
It’s cool
5/5
Excellent
Ann
10/04/2023
The staff are friendly and helpful. Never hesitated to help. Breakfast was delicious.
1/5
Vincent
10/03/2023
Avoid Avoid Avoid.
Stayed 4 nights, first suite was filthy and noisy. Did not have walk in showers as shown in photographs. Was downgraded to a double suite which was better but right across from elevators. Between people bumping and partying upstairs, and noise in hallway could barely rest. Staff did what they could but they stated they get lots of guests on the weekend who come here to party. That sucks and they need to address guests disturbing other guests and being a damn nuisance. It seems as though this hotel is made from matchsticks as it is so noisy. The staff was great, breakfast was great. Overall hotel wasnt bad, just make sure u try to stay o. A hallway end and avoid the first floor.
5/5
Excellent
Javier
10/02/2023
Really nice and plenty of parking , clean hotel, pool and rooms , staff is nice and helpful
5/5
Excellent
M'Lisa
09/30/2023
I picked this after reading though the reviews. There were a couple negatives. Don’t let those dissuade you from staying here.. the staff was very pleasant and courteous. The morning breakfast crew was great. The room was clean the bed was nice. We only stayed for one night but it was a very pleasant stay after a 10 1/2 hour drive would stay here again.!
5/5
Excellent
Mohamad Hani
09/29/2023
Great stay, spacious rooms, had no issues.
3/5
Verified traveler
09/26/2023
Overall stay was fine. However, the fridge leaked quite a bit which made keeping food a challenge.
3/5
Sierra
09/24/2023
The suite could have been cleaner. Overall, the hotel was decent.
2/5
Verified traveler
09/22/2023
Overpriced
Disappointed for the amount we had to pay. Wasn’t bad but definitely have stayed in much better hotels that weren’t as pricey. Breakfast was not great either.
5/5
Excellent
Rigo
09/21/2023
stayed at this hotel for a concert and the device didn't take long plus the staff are nice!
5/5
Excellent
Sean
09/15/2023
The lady at the breakfast bar in the morning made the whole trip. She was the best.
2/5
Verified traveler
09/11/2023
Not a true Radisson Property
No sense of urgency for check-in time. We arrived at 2:00 pm and check-in was at 3. So no big deal our room was not ready. We went to have a bite to eat and returned at 3:00 to check-in. Only to be told our room still wasn’t ready and there was no timeframe for it to be ready. Now having said that, knowing we were there, the room should have been a priority for cleaning and getting ready for our stay. Finally after sitting in the lobby for around 30 minutes or so, I went to the desk and asked about the status of our room. The indigo at the desk stated the prior guests did not leave the room until 2:00 pm. And that he was sorry to cut into our stay with a very rude tone. The Lobby and lobby bathrooms were filthy. Dust all over, toilets were filthy and there were paper products all over the floor. I would never stay at this hotel again.
5/5
Excellent
Violet
09/08/2023
The property was very clean and the staff was excellent!!