5/5
Excellent
Roger
07/15/2024
Beautiful hotel, very clean and friendly staff.
5/5
Excellent
John
07/15/2024
Really good value and very friendly staff. I’ve stayed many times. Never had an issue
3/5
James
07/15/2024
Disappointed for money spent…
We were there 6 nights. We saw housekeeping once during this time on the second day asking if we needed anything. We asked to take our trash and some fresh towels. They never came back the rest of our stay to take our trash or make sure we had enough toilet paper (which we ran out of on the last day). The bathroom sink faucet was practically falling off. The bed was hard. The refrigerator was barely cold.
3/5
John
07/14/2024
Bed was lumpy and had sand in it. Not a bad hotel but not a great one either. I will say it was quiet. No coffee or breakfast you had to pay for that. Entertainment choices on the TV were terrible. They need to get into the 21st-century. Nice quiet area.
5/5
Excellent
Patricia
07/14/2024
Pool
3/5
David
07/14/2024
Was working and ordered lunch. They would not allow the delivery person up - I was unable to leave my work call meaning the hotel completely inconvenienced me and cost me $50 in lunch I was unable to eat.
5/5
Excellent
Mukunthan
07/13/2024
Nice clean place
4/5
Good
Kimberly
07/13/2024
Sturbridge Village hotel
Very beautiful property. Rooms are large and very clean.
3/5
Randi
07/13/2024
I stayed at the hotel since there was a pool. It's extremely hot in the pool room and did not use it
4/5
Good
Peter
07/11/2024
This is good bargain hotel off the beaten track
4/5
Good
Andrew
07/11/2024
I loved that this was a historical building and the lounge, rooms and elevators all have that charm. The fact that it is a conference center meant there was a nice pool and hot tub, as well as a lovely courtyard with gorgeous hydrangeas. The breakfast buffet seemed pricey at 17 dollars but was on point for all of its offerings: including quiche and wild blueberry sauce, as well as sweet cut fresh melon, etc…Good bed and not far from Providence (close to Old Sturbridge, Basketball…next time).
5/5
Excellent
Gregory
07/09/2024
Customer service
4/5
Good
Chris
07/08/2024
This place is surprisingly inexpensive. The rooms are spacious, and clean. The hotel has an old classic feel to it. It was peaceful and quiet. But, it has so much potential to be more. The dining area was lovely and could easily be a full restaurant, but breakfast was just a disappointing buffet with cold food (that wasn’t supposed to be), some undercooked some overcooked. None of it good. We decided no more breakfast there and opted to go elsewhere. Even fast food was preferable. We also ordered a meal later in the day to take to our room. It was not good. A real chef and wait staff could do wonders for this hotel. It was pretty obvious that they did not have enough staff. But the staff that is there were great. But the possibilities for this place…if they got tour vans and hired drivers to take people on excursions, and got a concierge to help people decide what to do and book things for them, and had room service. This could be a destination in itself. This is the kind of classy place rich people would stay if the amenities were there. Honestly if I could, I would buy this hotel and turn it into the kind of place the would rival world class hotel resorts.
All that being said, the potential is there for greatness, but you’re still getting a pretty amazing luxury feel for the price of a lesser hotel.
4/5
Good
Kenneth
07/08/2024
Always opt to stay here when in the area. Like the comfort of room.
5/5
Excellent
Melissa
07/08/2024
Great stay
Wonderful
3/5
Erinn
07/08/2024
We had stayed at this property before and liked it so decided to stay on they way to our next destination. This time was disappointing. The front desk staff was not cordial to anyone we observed or to us. They acted as if every guest was a bother. Also, when departing, we asked if they could email a copy of the receipt to us.They gave a look as if we were bothering them, said they would and we still have not received one. They put us in a room among either a wedding party or other event party and they were going from room to room, slamming doors, speaking at the top of their voices and generally loud until the very wee hours of the morning. In addition, the room was not cleaned well. It was easy to tell that it had not been vacuumed and the floor in the bathroom was not clean. It was such a change from the last visit we had and would not come back unless things improved drastically.
5/5
Excellent
Peter
07/07/2024
Nice place
Stay there three times a year to go to brimfield antique show
5/5
Excellent
janet
07/07/2024
It was probably the most beautiful hotel I'd stayed at. Nice pool, too.
5/5
Excellent
Mayre
07/05/2024
My favorite place to stay with my family and friends
5/5
Excellent
Cassandra
07/05/2024
Great facility, full gym/pool, one of the best nights of sleep on got on this trip. Would absolutely come back.
5/5
Excellent
Dana
07/05/2024
Wellington Hotel in Southbridge
Great facilty! It's an old optical factory with a great conversion to a roomy, comfortable hotel. Rooms were large with good amenities. There's a bar and restaurant on site. Pool and outdoor seating were very nice. It's tucked away in the town but well worth the trip. Would definitely stay there again!
5/5
Excellent
Melissa
07/05/2024
Verry nice
5/5
Excellent
Michelle
07/04/2024
Great amenities — amazing pool, billiards, darts, etc. Dining options were kind of meh, but plenty of good restaurants within a quick drive.
4/5
Good
Bonnie c
07/03/2024
Average
I checked in late and left very early. The lobby was very nice. The hallway to my room upstairs was very damp smelling. The room was clean. It was an average hotel room. Bed was semi comfortable. The room was not like the pictures, maybea newer room in pictures? For the price I’d stay somewhere else. Maybe the food would have made a difference but it cost money and was not complimentary. I have had good luck with the competition hotel in the area; next time I’ll save some money, get complimentary breakfast and stay there.
5/5
Excellent
Marsha Van
07/03/2024
This hotel was great!! The breakfast buffet was excellent and so was the dinner that we had the night before. Would highly recommend staying here.
5/5
Excellent
Xinyu
07/02/2024
Great experience
4/5
Good
Floyd
07/02/2024
The hotel looks beautiful. There was no water in the room. For the price they should at least have water. Breakfast is not included.
5/5
Excellent
Shelly
07/01/2024
The room was very comfortable! The bed linens and pillows were lovely. Very good value
5/5
Excellent
MADELINE
07/01/2024
beautiful surroundings, quiet, clean. Staff very friendly and efficient.
5/5
Excellent
Timothy
06/30/2024
The older building and uniqueness was great. Having a pool was a plus. Staff was helpful and nice. Differently would stay again.
4/5
Good
Ana Maria
06/30/2024
Great property and very nice room. The dinner restaurant and bar was wonderful, delicious food. The only thing we did not like was that our bedroom faced the Main Street and there was a lot of traffic noise.
3/5
Kimberly
06/30/2024
Everyone at the hotel was very nice but initially I had to make 4 trips back and forth because the keys didn’t open the room. Once we got settled in the room we realized the toilet wouldn’t flush. We spoke to the front desk and they were very nice and sent maintenance to fix it. We then went out for a bit when we came back later the air conditioning in the room was not working. We were to tired and already aggravated with the numerous issues.
4/5
Good
Larry
06/30/2024
Very nice.
5/5
Excellent
julie
06/28/2024
Our check in was a little rough, I think maybe the employee was just having an off night, because he was definitely not who I wanted to be greeted my after a 6 hour car ride. The rest of our stay was perfect. The room was clean and comfortable. The hotel is absolutely gorgeous
5/5
Excellent
Abraham
06/26/2024
Very nice
5/5
Excellent
TIMOTHY
06/25/2024
Beautiful property.
5/5
Excellent
Ashley
06/23/2024
Wonderful Staff
Amazing staff, my mother sprained her ankle and the staff were quick to assist. They provided a wheel chair and ice right away.
1/5
lucas
06/23/2024
Drove 4 hour to get to hotel and sat down at Restaurant at 9:25. They ignored us untill 9:55pm and took our order, ten minutes later they came out and tolds us they could not make our food all the cooks left. We had a total of 5 kids and they were hungry and tired from the trip and no place else was open. They then continued to argue with us till almost 11 pm. Also had family in another room and at midnight the toilet started to overflow. The lady at the counter was very rude and said no one is here to fixed it. Will never go back
5/5
Excellent
Noelle
06/14/2024
Great stay. Friendly staff. Excellnt food. Will stay again.
4/5
Good
Mechele
06/14/2024
Enjoyed our selfs
5/5
Excellent
Halanna
06/14/2024
No cameras in halls or anywhere, that was a little unsettling but everything else was amazing! So much to do. So quiet, no ashtrays for smokers, room was clean, the bar was a little pricey! Food was not that great but the servers were very attentive! Love, Love the optical museum and the history of the place! I will definitely stay again!
5/5
Excellent
Amy
06/13/2024
I wish the breakfast Buffett opened earlier but the pool was beautiful and nice. I will plan to come back here.
5/5
Excellent
Grace
06/13/2024
The property is BEAUTIFUL. a little outdated but pretty
5/5
Excellent
kabo
06/13/2024
Great stay
4/5
Good
Emily
06/12/2024
Decent
The bathrooms need updated badly.
5/5
Excellent
Kimberly
06/12/2024
Loved the hotel, love the atmosphere
4/5
Good
Edward
06/12/2024
Very well priced. Clean and staff is very attentive.
5/5
Excellent
baruck
06/10/2024
I love this place defiantly will come back
5/5
Excellent
Theresa
06/09/2024
Old storage village visit
Just an overnight Stay but the bed was comfortable The room was clean
5/5
Excellent
Howard
06/09/2024
Great hotel. Good restaurant, very nice rooms, quiet, wonderful staff, an
5/5
Excellent
Heather
06/09/2024
Comfortable stay
Easy check in. Plenty of parking close by. Our room had 2 queen beds. Rooms were clean and comfortable. Tv could have been a bit larger but was adequate. There was a nice outdoor space with seating and fire pits. They had pool and darts. The darts themselves need to be upgraded. There were only a few that were not broken. We did not eat at the restaurant/bar but it was cozy. Overall great experience.
5/5
Excellent
Noelle
06/02/2024
Excellent staff. Kid friendly.
5/5
Excellent
Noelle
06/02/2024
Kid friendly. Nice staff.
5/5
Excellent
Noelle
06/02/2024
Kid friendly. Excellent staff.
4/5
Good
Krav Maga Boston
06/02/2024
Excellent property and cleanliness. Was disappointed restaurant was not open for coffee or breakfast on Sunday as the area had sparse choices for food. Other than that it was great. Will just bring our own coffee next time.
5/5
Excellent
Ashley
06/01/2024
Inviting staff, great amenities, clean! We were in town for a softball tournament and the kids loved the pool and indoor basketball court. We will definitely stay there again!
4/5
Good
Nancy
05/31/2024
Friendly staff, well maintained facilities. Depending on your room, you do hear street noise. Wish there was coffee in the lobby during breakfast time. We've enjoyed returning here each year, it is convenient to our local activities.
5/5
Excellent
Peter
05/29/2024
This is one of my favorite hotels I have ever been to. Simple, beautiful. Perfect!
4/5
Good
Katherine
05/29/2024
Almost perfect
The hotel amenities were great. The bed was a little hard and I found an unopened granola bar under the bed. The bathroom and bedding were clean.
1/5
Marinely
05/28/2024
Hit in the face-no real help
I was hit in the face with a football at the pool, I’m 5mth pregnant, I was inches away from my two toddlers and 2yr old nephew. The family laughed didn’t apologize and kept going like nothing happened, staff tried to help but again the family was rude and kept doing what they were doing. I stay here often and I was just so angry bothered and irritated with all of it. I will be making a complaint and doing a review and I’m never “that Karen” but it is what it is this time
5/5
Excellent
Myra
05/27/2024
Great place for a quiet weekend getaway
5/5
Excellent
Noelle
05/27/2024
Excellent staff!
5/5
Excellent
Morton
05/26/2024
Getaway
Unique building for a hotel. Would stay again when in the area.
4/5
Good
Michelle
05/23/2024
Beautiful place and great price!
4/5
Good
Karin
05/22/2024
The property was very nice, just no microwave in rooms
4/5
Good
Ryo
05/20/2024
Good place to stay
Stayed here with my best friend during the Brimfield market. Was perfectly fine. Only complaint is that the gentlemen I spoke to on checkout was incredibly rude. Everyone else I spoke with was perfectly polite, especially the woman who checked me in.
5/5
Excellent
Sean
05/20/2024
Awesome hotel
Hotel was amazing. Only issue was pillows were way to soft.
5/5
Excellent
Simone
05/20/2024
A beautiful hotel and great place to spend the weekend
5/5
Excellent
Adam
05/19/2024
The hotel was beautiful. Everything was perfect. We will be staying there again.
5/5
Excellent
Marian
05/19/2024
The only negative thing we experienced was extreme difficulty finding a parking space upon returning from dinner.
5/5
Excellent
David
05/19/2024
Great stay
Room was clean and comfortable.
Room had windows on 2 walls, was a nice view with lots of natural light. Ask for a corner room with extra windows, you won't regret it.
I didn't have a chance to enjoy the pool, bar or outdoor seating, but it looked very nice.
Front desk is very polite and accommodating.
Will definitely return!
5/5
Excellent
Thomas
05/18/2024
Hotel is very clean and staff is very friendly. I feel safe I this location as well.
5/5
Excellent
Thomas
05/18/2024
I like this hotel. Always clean rooms. Staff is very friendly and accommodating.
5/5
Excellent
Katherine
05/18/2024
The rooms are very quiet. There was a Bruins game party next door. When we closed the door to the room, we could not them. The beds were comfortable and room and bathroom were clean. Staff was friendly at the front desk.
5/5
Excellent
Elizabeth
05/17/2024
Brimfield
Pleasant and near Brimfield
5/5
Excellent
Debra
05/17/2024
Check in was very good. Facility was very nice and very clean. Room was spacious and clean. Beds were extremely comfortable and bathroom towels were very good.
TV was small and not the easiest to find channels.
Only drawback was the in house restaurant. The food was good but the service needs to be upgraded. There was only one server one bartender and one food runner for 19- 12tables.
4/5
Good
christopher
05/16/2024
One minor complaint, otherwise excellent
Thank goodness the place was kept very clean as our last experience at another nearby hotel was downright disgusting. Only complaint (and suggestion) is that the pillows are super mushy with no support. For a guy with a bad neck I would have brought my own had I known.
5/5
Excellent
charlann
05/15/2024
All staff were very attentive to all of our needs. Hotel is lovely!
5/5
Excellent
Josh
05/12/2024
It was very nice
5/5
Excellent
Iris
05/12/2024
Friendly staff. Nice comfortable room.
4/5
Good
Paulina
05/11/2024
Place was very nice but the bartender was a little bit serious about eating or not eating at the bar
5/5
Excellent
Niko
05/09/2024
Excellent
4/5
Good
Verified traveler
05/06/2024
Weekend in Massachusetts
Nice hotel and very clean. The bed was very comfortable is you like a firm mattress but the pillows were awful. Overall, it was a nice hotel.
3/5
Feng
04/30/2024
There was a used condom on the floor when I got in. No manager apologized for that.
5/5
Excellent
Paul
04/27/2024
Literally a historical site. On the national registry and everything. Right across from the police station, so probably no safer area in town.
5/5
Excellent
Timothy
04/27/2024
The property is beautiful
4/5
Good
Jessica
04/24/2024
Tammy is amazing as always
1/5
Tyler
04/24/2024
It was disgusting.
5/5
Excellent
Melissa
04/23/2024
The hotel was very nice
5/5
Excellent
Cassia
04/21/2024
Great stay we had dinner at the Salem Cross Inn which was only 30 minutes away. Enjoyed a drink at the bar, played pool in the common area took a few dips in the pool and Jacqui which was clean. The staff was able to Che k us in early and a late checkout was perfect.
4/5
Good
Danielle
04/21/2024
Decent
Decent hotel for the price
5/5
Excellent
Verified traveler
04/21/2024
Clean, enjoyable
Two night stay with my 6 year old. She loved the pool tables and the swimming pool. I loved the restaurant on site with the delicious mushroom sandwich. Room was clean, everything was in good condition. Free, easy parking and check in. Highly recommend.
1/5
Jeremiah
04/20/2024
The room smelt of sewage
5/5
Excellent
Verified traveler
04/19/2024
Clean and comfortable.
5/5
Excellent
Janine
04/19/2024
Beautiful
Everything was great! I only rated low on eco-friendliness because they had a huge breakfast buffet and very few diners. It would be more eco-friendly and probably more cost effective to just serve breakfast from the menu. I can’t imagine the food waste.
2/5
Madeline
04/15/2024
Room was very musty and dusty — triggered a bad allergy attack. Bathtub was not cleaned properly and had hair in it.
4/5
Good
Tammy
04/14/2024
This was a nice hotel. We will be back again!
4/5
Good
jason
04/14/2024
T
5/5
Excellent
Denise
04/14/2024
Overall great place to stay.
5/5
Excellent
Angeline
04/14/2024
Rooms were clean and well maintained. Pool appeared to be very nice and had a hot tub as well. Gym was large with lots of equipment. Only bad thing was lack of good eating options in the neighborhood, although there is a restaurant on site.