5/5
Excellent
Chris
02/01/2024
The staff was very friendly and helpful.
3/5
Omar
01/24/2024
The front desk lady with name of Margaret, or Margarita was rude, attitude and tone of voice was not welcoming the kind you expect in the Hospitality industry. Did not make me feel welcome. On the checkout did not thank me for staying at the hotel or told me to have a nice day. She seemed aggravated the whole time I would walk by or ask for something.
5/5
Excellent
Annie
01/03/2024
Beautiful property with nicely appointed room and common space.
5/5
Excellent
Joseph
12/31/2023
Great staff, clean room, great location, very well kept facility
1/5
Julio
12/05/2023
Horrible experience the pool was occupied by a swimming school the restaurant forgot to give me my food and end up closing the restaurant the sheets were dirty just a horrible experience
5/5
Excellent
MICHAEL
12/03/2023
A restaurant that opens a little earlier so you can grab breakfast or lunch
5/5
Excellent
Amber
11/11/2023
Clean. Friendly. Let us have our dog. Lots of dining around the area. Close to airport.
5/5
Excellent
Ken
10/25/2023
Good hotel, little dated. Close to the airport.
5/5
Excellent
Belen
10/17/2023
It was nice and clean
5/5
Excellent
Heberto
10/15/2023
Liked all.
5/5
Excellent
Jennifer
10/13/2023
Rude staff
I was unable to check in when I arrived early - which I totally understand. I know how hotels work. Of the two people working at the front desk, one was very nice and helpful, the other was very abrupt and rude. They stored my luggage so I could go adventuring. When I returned, the new front desk attendant checked me in, gave me my key, and sent me on my way. When I reached the room, I searched and was unable to find any general hotel information. I went back down to the front desk and asked the employee if there was a place I could get information. "What do you need to know?" he asked, annoyed. I asked him about a map of the property - no - about the pool and work-out facility hours, if there was a water bottle refill, if there was breakfast, etc. He seemed very annoyed that I had questions, even though he had given me zero information when I checked in. Not the friendliest staff.
2/5
Karen
10/09/2023
TV didn’t always work. Had to keep unplugging it to have it reset
Toilet kept running every 15 minutes-loudly
5/5
Excellent
Harold
10/08/2023
Not bad at all. I recommend this place.
2/5
Diamond
10/08/2023
Nice hotel room just wasn’t clean all the way
4/5
Good
LuVerda
09/08/2023
The property was ok
The bathroom smelled mildewed but the space was clean and comfortable.
The staff I worked with was lovely
4/5
Good
Robert
09/05/2023
Clean and comfortable
5/5
Excellent
Alexa
09/04/2023
House keeping needs a raise!!!! Amazing ladies always keeping us stocked up and asking if we need anything every morning :)
4/5
Good
Tyla
08/21/2023
My only complaint would be that at checkin not one mentioned amenities, parking permits, floor plan or where my room was located. Additionally I asked at checkin that my Marriott member number be added for my room rewards & it was not.
5/5
Excellent
Jodi
08/14/2023
The staff was extremely courteous. The inside of the building and rooms were well kept and clean. Parking was limited and garbage cans outside had garbage piled on the top of the cans. The only downside in the room was that there were no liners for inside the room garbage can.
2/5
Manoj
08/03/2023
Nothing spl about it
2/5
Gabriel
07/31/2023
I arrived close to midnight after a delayed flight that made me miss my connection. I had to wait one hour to check in due to problems with the computer system freezing. The staff was polite but having to deal with us reduced my time sleeping to 3 hours, as I needed to rise at 4am. This leads me to giving a poor overall review
4/5
Good
Verified traveler
07/30/2023
Worked for us.
Room was a little musty smelling but I requested air deodorizer and a fan to get the air moving and both were delivered right away. I needed the fan for sleeping anyway since the fan on the AC was quiet. Slept great.
1/5
Andrew
07/30/2023
The hotel is fine but I was told multiple times I would be able to check in only to have the time extended and then I was told they did not have the rooms I booked when I was finally allowed to check in.
2/5
William
07/24/2023
Morning staff was friendly. Check in staff were very unaccommodating. Marriott gold member. They have all my preferences (high floor, King bed) stored for past 20 years. Booked a King, offered 2 queens or ground floor king by lobby. Concerned about noise after long day/flight cancellation. Receptionist stated it wouldn’t be noisy because hotel was not full. Why isn’t there a king on any other floor if hotel isn’t full? Receptionist: “we are at capacity.” Took the noisy ground floor king and treated to guest arriving, lawn mowing in morning and car horns from people locking cars. Marriott Rewards have become a joke.
1/5
Holly
07/23/2023
My family stayed here for four nights the latter part of July 2023. The hotel lists that they have an indoor pool available for guests. Come to find out, the hotel has contracted with a local swimming school and lets them run classes from 4 PM to 8 PM in the evening, which means guests only have access to half of the pool, if the school even gives you that much.
The first night, they did give us half, and while having the school there was annoying, we tolerated it.
The second night we tried to swim, the school was using the entire pool when we arrived. The manager of that night's classes moved them to the same side of the pool and proceeded to relocate the floating divider so that the empty side of the pool was about a quarter of the pool. They’d given us a lane that was about 4 to 6 feet wide – basically, we could stand next to each other in the water and take turns swimming the length of the pool, but we couldn’t pass each other or all swim at once.
As for the classes themselves, they had 3 classes running for the entire four hours, each with 2-3 kids in them. If you’ve ever been inside a swim school, then you already know that the noise level was insane. The three instructors yell directions at the swimmers for the majority of the time.
On top of the issues with the pool itself, each of the kids had at least one parent with them. Some had multiple adults and siblings waiting for them, which meant you couldn’t use any of the chairs in the swim area.
3/5
Evon
07/16/2023
Not the property's fault -- I was disturbed by the playing children next door screaming while I was trying to nap as well as the baby who cried most of the night. I don't even blame the children, it's what they do but it made the stay difficult as I hadn't had much sleep the previous night either and had to get up SUPER early (4:00 am) for a flight.
4/5
Good
Ivon
07/12/2023
The property was very clean. My most concern was the room was never clean the days I stayed. When I left to go out I would ask the front desk to make sue housekeeping came around. I had to call for towels every day.
3/5
carolyn
07/10/2023
I did not like the fact that the restuarant in the lobby told us,my party of 5 people that they did not have any food for us. I mean it's a resturant they should have food for every one. No it was not closing. I will never come back there again.
5/5
Excellent
Louis
07/09/2023
Awesome clean hotel! The agents were very helpful and nice
5/5
Excellent
Patrick
06/12/2023
Very nice
4/5
Good
Elizabeth
06/11/2023
Good stay
5/5
Excellent
Leslie
06/04/2023
Our stay was great. They helped with a lot of questions that we needed to have answered and sites to see it was a great stay.
5/5
Excellent
Keith
05/20/2023
Place is always clean and staff always helpful.
4/5
Good
Valerie
05/20/2023
Very nice
5/5
Excellent
Hussain
05/08/2023
Clean and tidy hotel with good sized hotel rooms and good amenities.
5/5
Excellent
Jordan
05/07/2023
Very nice and friendly
1/5
Liliana
05/07/2023
Room bed was not an actual king size and there was a carpet drying machine in the middle of my room.
5/5
Excellent
Victoria
05/02/2023
Bed was comfortable. Close to Airport and Resturants.
5/5
Excellent
Patricia
04/28/2023
Internet didn't work
Internet did not work in the room, was "medium" strength but no dice. Other than that, lovely hotel
5/5
Excellent
Dale
04/06/2023
Was a good stay at the hotel.
1/5
Gina
03/20/2023
Worst experience ive ever had
1/5
Tendayi
03/19/2023
Rooms were not ready, check in process was 45 mins
5/5
Excellent
Gay
03/13/2023
Helpful staff, nice room and bed
5/5
Excellent
Scott
03/05/2023
The Marriott was exactly what we needed for a short stay right be Midway.
5/5
Excellent
Charlene
02/19/2023
Quiet hotel and met my needs
5/5
Excellent
Patricia
01/29/2023
The staff at the Midway Mariott made our stay there, a great experience. Bartenders Maggie and Chris, breakfast servers Ramiro and Susan and Food and Bev manager- Shephani, and the smiling face of Kaleb at the desk, were all fantastic! Thankyou
5/5
Excellent
Keith
01/07/2023
I've stayed at this location multiple times, always clean, staff is always friendly and accommodating.
5/5
Excellent
Denise
01/02/2023
Everything was perfect
5/5
Excellent
Kyle
01/01/2023
Nice stay crappy neighborhood
5/5
Excellent
Kelly
12/31/2022
Staff is great
5/5
Excellent
Carol
12/31/2022
Unexpected Chicago stay
Friendly, quick service
5/5
Excellent
Daniel
12/27/2022
Good friendly staff and comfortable room
5/5
Excellent
Darryl
11/15/2022
Realy like the location of this property!!
2/5
Hadee
11/14/2022
Any hotel that charges for wifi in 2022 deserves to be shut down. This hotel penny-pinched everything. Wifi was $10/night. Breakfast was more money (which is normal). Parking was $25/night in an area where you shouldn’t need to pay for parking. Ridiculous.
4/5
Good
Pamela
11/13/2022
Very comfortable
5/5
Excellent
Amy
10/09/2022
Wonderful stay. We will stay again when we go to an event at the United Center.
5/5
Excellent
Chris
09/24/2022
Awesome night!
We stayed here for our 15 year anniversary because we also stayed here on our wedding night 15 years ago. Shaffique and Mari-Carmen went above and beyond in welcoming us back after all these years by upgrading us to a suite and even topped it off with breakfast the following morning. Definitely not expected but greatly appreciated. Hotels that do a little extra for their guests always will get more business. Thank you Marriott for making our anniversary that much more special!
5/5
Excellent
Gareth
09/23/2022
Staff was very friendly and helpful!
5/5
Excellent
gwenetta blackwell
09/21/2022
No
5/5
Excellent
TODD
09/18/2022
Very nice facility and friendly staff!
5/5
Excellent
TODD
09/08/2022
Easy access
5/5
Excellent
Keith
09/03/2022
Very nice place, clean, accommodating and the staff was excellent.
5/5
Excellent
Barbara
08/29/2022
H
5/5
Excellent
JOYCE
08/24/2022
The shuttle to the airport was timely and the driver very helpful, as I use a walker and was carrying a cat.
5/5
Excellent
David
08/23/2022
great hotel - stayed there before
5/5
Excellent
arely
08/08/2022
2 thumbs up
5/5
Excellent
Paul
08/04/2022
Great time and great room
5/5
Excellent
stephanie
07/17/2022
Nice and quiet, friendly. Good location, and restaurant friendly.
2/5
Mark
07/07/2022
I booked my two rooms last minute due to fumes from our floors being redone at our house. Marriot had the benefit of not having the rooms go unrented but refused to give my wife and I a breakfast voucher. And they charged me to park in the lot…ridiculous!!!!
4/5
Good
Eileen
06/28/2022
The rooms are nice, and we felt safe while there. It’s also convenient to get downtown, which made it an ideal hotel for our visit. Nearby food options are good, but the hotel itself doesn’t have a lot of dining options on property.
4/5
Good
Emmanuel Ruiz
06/25/2022
Excelente
4/5
Good
Michael
06/19/2022
Unexpected layover due to flight cancellation. Everyone was very accommodating and helpful in not only getting the room and advising re food but especially the important airport shuttle.
1/5
John
06/10/2022
We were quoted one price on hotels.com.
They charged us way more than quoted
1/5
Verified traveler
06/08/2022
Frustrating
Arrived late in the evening was provided a key to a room and the beds were stripped and not ready. Went back to the lobby and was told I had to go stay at the Hilton Garden Inn. No apologies for the state of the room.
5/5
Excellent
Katrina
06/07/2022
The staff was very friendly and accommodating.
5/5
Excellent
Erika
06/04/2022
Nice,clean in a very good area..
1/5
Ronnelle
06/03/2022
I booked a double bed on my arrival to check in my double bed was giving away highly upset
5/5
Excellent
Alison
05/29/2022
Clean and friendly
2/5
Glenn
05/21/2022
Disgusting customer attitude
Perhaps the worst in customer service from a Marriott property I've experienced in the 25 years I've been supporting them. Had to pay $25 for parking in their combined lot - no mention of that of course. Then had to walk back out to place placard on my dash so that they would not tow it. Restaurant closed at 9PM. Check out was rude and discourteous. Front desk clerk told me her audit was more important than customer service and refused to provide me with a receipt for my stay. They would email it which I have yet to receive after 24 hours. Oh, and the rate was over $200 per night. I will never stay there again.
5/5
Excellent
Bertha
05/18/2022
Great
5/5
Excellent
Nicole
05/14/2022
I enjoyed the new lobby decor and furniture. I wish they offered free coffee in the lobby.
5/5
Excellent
Lesley
05/01/2022
The room is very outdated, when we arrived the toilet handle was broken and inoperable.
The second night turned the TV on and every channel has multiple lines on the TV making it a not very pleasant or relaxing time to watch anything.
It appeared the rooms, such as dressers and mattress were very old.
5/5
Excellent
Karen
04/24/2022
Great hotel, close to the airport. Airport shuttle came at 4:40 am just as we were told.
5/5
Excellent
Marquita
04/18/2022
Everything was great
4/5
Good
Nicole
04/09/2022
Non of the staff seem like they communicated
Pretty racist as well
Especially the manager
1/5
Lana
04/05/2022
Booked a room to sleep 3. Was given a room with ONE bed. Hotel completely booked- could not receive correct room. To add insult, Expedia agent did nothing to compensate error because I paid through their website. Terrible experience & service on all ends!!
5/5
Excellent
Duane
04/04/2022
Would stay again
5/5
Excellent
Duane
04/02/2022
Would stay again
5/5
Excellent
Carmela
02/07/2022
I liked that there is a Starbucks.
5/5
Excellent
Cynthia
12/12/2021
Very happy, I really recommend it!
4/5
Good
Abree
11/18/2021
The rooms and facility were great. I did not see the value in paying for Parking at a wide open site at $19 per night for a multi site complex with no gates and open to anyone coming in or out is just wrong.
Restaurant items limited but breakfast was not up to par with quality, taste, and variety. Restaurant staff was very grouchy.
4/5
Good
Ariane
10/26/2021
Very clean. Bar and restaurant staff wonderful. One lady pat the front desk was not nice AT ALL. But everyone else was great
5/5
Excellent
Jessica
10/18/2021
Nice
2/5
Patricia L
10/18/2021
The room we stayed in had a ton of spiders! We had to tell them multiple times to come kill them. We finally had to switch rooms. It was disappointing that we only got an 18.00 credit for parking out of that! And then the room we got was way smaller, but at least didn’t have spiders everywhere!
1/5
Anthony
10/18/2021
I left a couple items in my room and of course they could never be found. Customer service was horrible the entire process of me trying to located my items. Never coming back again.
4/5
Good
Joseph
10/11/2021
Was there when I needed it with what I needed.
4/5
Good
Verified traveler
09/20/2021
The hotel was clean and nice but one certain check in lady ruined the entire weekend for us. She lied about how much money would be on the deposit. It was suppose to be $100 and it was $475 and it put us in a financial burden the whole weekend. She asked us to move along she had other people to help and couldn’t explain to us where the $475 came from.
4/5
Good
Julia
09/19/2021
Nice and clean
1/5
Rick
09/11/2021
This was totally a mistake. I attempted to make a reservation there for sat aug 28 but some how my reservation ended up on this date as non refundable. I did stay at this fine hotel on Sat Aug 28 and everything was great but when trying to cancel I was told I needed to contact Expedia which I did but NEVER heard back form them nor did I get this room cancelled. EXPEDIA needs to wake up and have real people talk rather then that stupid virtual assistant which doesn't do anything if your problem doesn't relate to its question. This is all on expedia for its lack of communication. I have been a faithful user of expedia for years but its service has gone to hell and sadly I will need to find another booking firm if I do not hear from them soon about this issue. Very upset customer.
3/5
David
08/16/2021
You can do better elsewhere.
Not a very friendly staff, room had no plastic cellophane covered coffee cups, staff does not wear masks, not enough coffee pods in room, parking is another fee, the sheets were worn out as they failed to stay on the corners of the mattress, (don't you just hate that!), when i went to the front desk for soap, coffee cups with staff unmasked i felt like saying....you know there is a pandemic.....but i kept quiet.