5/5
Excellent
Michelle
01/21/2024
Very clean and with up dated interior. Great breakfast!
5/5
Excellent
Susan
01/19/2024
Outstanding breakfast! The staff is friendly and accommodating. I will stay here again for sure.
5/5
Excellent
Mary Sue
01/12/2024
Great place to stay.
Good experience overall. Enjoyed breakfast, fresh and very well set up with many choices. Especially liked availability of the coffee and snacks. Receptionist Kristie at the front desk very helpful and friendly. The whole place was clean and welcoming, loved the decor.
4/5
Good
Roscoe
12/24/2023
Ok
5/5
Excellent
Lisa
11/13/2023
Very friendly staff.
3/5
John
10/30/2023
Called for early check-in and was rudely told no, even after getting email to do so.
5/5
Excellent
Gary
10/23/2023
Fantastic from start to finish. Great friendly staff. Clean.
5/5
Excellent
Larry
10/03/2023
Great stay
Great stay at a quality price. Awesome staff.
3/5
Verified traveler
09/25/2023
No good for the money!
The front desk staff are unfriendly and rude.
The breakfast is not up to Hilton standards.
5/5
Excellent
Thomas
09/21/2023
Spacious and clean rooms, full breakfast included and a table of free items (bottled water, soft drinks, snacks, etc.) by the check in desk. Ample parking and a well-equipped gym on site make it an ideal location to stay in the Martinsville area.
4/5
Good
Verified traveler
09/13/2023
Our stay was pleasant. Although I felt it could use some updating, especially the carpet.
The staff was very friendly and accomodating.
The breakfast was very good, but no toast or muffin type options for gluten sensitive.
Our room was right next to the elevator and the ice machine and I was very concerned about noise, but it was very quiet.
5/5
Excellent
Rana
08/28/2023
The room clean, the staff very friendly, I spend one night but I enjoy it
5/5
Excellent
Erin
08/26/2023
Little Extras Make a Big Impression
I noticed a lot of little extra touches at this location. Free bottled water and snacks (chips, crackers, fruit bars, etc.) for guests were available by the front desk. I think I saw complimentary laundry supplies sitting out when we passed the laundry room. After we returned from dinner, Lynn from the front desk called our room to make sure everything was to our satisfaction. I also appreciate how they use refillable bottles of hand soap, lotion, shampoo, etc. which are more eco-friendly than those tiny bottles and individually-wrapped soaps! We encountered several staff during our stay and they were all very friendly.
5/5
Excellent
Dwain R
08/18/2023
The facility was well maintained and the staff was very customer oriented,
5/5
Excellent
Jill
07/08/2023
Very clean. Night light in bathroom. Nice breakfast options.
5/5
Excellent
John
07/05/2023
……
5/5
Excellent
Michael
06/05/2023
Check in lady was amazing.
5/5
Excellent
Rosemond
06/01/2023
Safe, secure, and Comfortable
It was very clean, hospitality was wonderful, and we will be back again. This is the only hotel we will stay at in Martinsville, Virginia.
The Kauffman’s from Indiana!
5/5
Excellent
Verified traveler
05/31/2023
Great!
The room was clean and comfortable, the staff were super helpful, and the options for breakfast were a nice surprise after the hotel we'd stayed at the night before.
5/5
Excellent
Alexis
05/12/2023
N/a
5/5
Excellent
Anthony
05/07/2023
There's only 1 thing I didn't like. They have preferred parking for qualified members. Why am I salty? Because I wasn't a member, although I pick a Hampton Inn when on vacation. I had to park around on the side of the building that wasn't close to any entry doors. Thats ok, because one day I'm getting an RV.
2/5
benjamin
04/25/2023
Dirty ice!
The hotel is really over priced for the area. 4th floor ice machine was putting out ice with black stuff in it. Told the front desk in the hopes of them placing it out of order or clean it. Neither was done! Bathroom shower head was spraying water all over the place. Unsure if repaired or not.
5/5
Excellent
Lisa
04/03/2023
Very nice
5/5
Excellent
Edward
02/12/2023
The property was clean and the staff was very friendly!
5/5
Excellent
Kenneth
02/11/2023
The clock was all the way on dim , I thought I didn’t have one! The closest is super small, was not impressed but oh well!
5/5
Excellent
Byron
02/11/2023
Very satisfied overall.
4/5
Good
Verified traveler
01/29/2023
Towels
It was a nice hotel. My family of 4 was with me and we found there were only 2 towels. The front desk had no access to extra towels and had to give us green towels they found in the corner of a closet.
5/5
Excellent
Heather
12/28/2022
Clean and the staff is so sweet and attentive
5/5
Excellent
Yvette
12/22/2022
Excellent staff! Helpful and kind!
4/5
Good
Mary
12/19/2022
This property is not unique, compared to other Hampton Inns. This property is very close to my family that lives in the Martinsville area.
5/5
Excellent
Mary
11/22/2022
Liked everything about this property. The Hampton Inn is 15 to 20 minutes from my family's home so it is very convenient location.
3/5
jason
10/07/2022
The place is nice but they don’t offer turn down service or bring you towels maybe due to staffing. It’s no big deal but it would have been nice to have. My only complaint is the beds are super hard and to most Hampton inns have fluffy beds and pillows. The views are pretty nice in the afternoon.
5/5
Excellent
Carrie
09/05/2022
Friendly staff, the room was clean, kids loved the pool and it was less than 10 minutes to Southside Park where my son was playing baseball. I would definitely stay again!
5/5
Excellent
Michael
08/20/2022
Breakfast was very good. We left an item there and the staff was very helpful getting it back to us.
4/5
Good
Armand
08/16/2022
manager and staff friendly
4/5
Good
Michael
08/10/2022
Issues with the hot water, the staff said it was being worked on and were very apologetic,
2/5
Verified traveler
08/08/2022
Stay Here for a Motel Experience at a Hotel Price
The receptionist were not friendly and are giving out misinformation that the monkeypox virus is only in the gay community. When we arrived in our room, we had two kleenex tissues, one of which had a blue substance stained on it. There was only one towel and washcloth even though our reservation was for 2 people. My husband said the receptionist gave him an attitude when giving him a second towel and wash cloth. The bathroom trash can had no bag in it. For breakfast, the food was kept luke warm and not hot. By the time I walked to my seat, my breakfast was cold. This hotel is in a community that is already struggling from lack of tourism, and this hotel is "fueling the fire" with lack of good customer service and overall experience. This hotel does not deserve to be part of the Hilton family in my opinion.
4/5
Good
JACKIE
07/17/2022
Wasn't clear about the housekeeping policies. It should be posted in the rooms for better communication. That's the only small issue !!! Overall it is a great place to stay
1/5
Erica
07/03/2022
The property and its staff is amazing. I actually had a problem with Expedia.com. Upon checking in, I was informed that my card was declined by the company. I had already received my confirmation number and the money had already came out of my account, but there was nothing the hotel could do. After I paid the hotel for the night, I contacted Expedia to figure out what was wrong. The said something about a Virtual Card Decline, which makes absolutely no sense because it’s an online agency; meaning everything is virtual. They couldn’t explain it to me and I was told to pay a $30 incidental fee (which I was previously told that was included in Expedia’s price and also given a rate of $25 by the front desk) and then hung up on by one of the representatives. With everything said, Expedia actually charged me more money than I paid at the actual hotel. I have not received my funds back from yesterday as of yet and still had to pay for another night because the hotel has no access to those funds. Overall, excellent hotel staff. Wonderful hotel. 10/10 would recommend to anybody!
4/5
Good
Tamica
06/22/2022
rooms were not ready for check-in but no other issues
3/5
Kamentha
06/19/2022
I loved that the place looked clean. I dislike the musty smell in the room I booked. Also an alarm went off twoce between the hours of 2-4 am. Didnt get much sleep on my last nights stay and had a 6 hour drive ahead of me. Blessed to have made it home safely!
4/5
Good
Virginia
06/07/2022
Stay before the Wedding of My cousin
I had no complaints staff was friendly and everything was clean breakfast was also good.
5/5
Excellent
Cheryl
05/30/2022
Awesome
Awesome
The hotel was obviously short staffed but were making the best of it. All staff were friendly, helpful and hard working. Rooms were clean and beds very comfortable. Breakfast was good. Can’t ask for more than that!
5/5
Excellent
Kelly
05/22/2022
No charging for electric cars
4/5
Good
Tracey
05/20/2022
Staff was very friendly and helpful. Room was clean. Enjoyed my stay.
5/5
Excellent
manohar
05/10/2022
Didn’t expect such good accommodation in collinsville VA
3/5
Verified traveler
04/18/2022
The description had the room sleeping 5 with a sofa bed and it did not have this. Very disappointing in that now our kids had to sleep together (they are bigger kids). Description was very misleading. We would not have booked this hotel if we would have known.
2/5
Michaela
03/28/2022
The staff provided excellent service. Room wasn't ready upon arrival. Bed wasn't made in replacement room and in a time of COVID, customers would feel comfortable knowing the linen was clean/disinfected. HVAC unit sounded like a tractor trailer.
3/5
Lucy
03/04/2022
The staff was excellent. Very nice communal area. Good breakfast. The hotel is dated and in need of updates. The couch in the room was worn. The ceiling had lots of dark patches. Mold? Water damage?
5/5
Excellent
Ray
02/28/2022
The front desk was fantastic. We engaged with two different ladies and they were fabulous. We witnessed them both attentive to their guests.
4/5
Good
Verified traveler
01/25/2022
Nice to stay for an overnight, I would of like to try their breakfast but I was to tired to wake up for it
3/5
Verified traveler
01/17/2022
Just ok
This hotel needs to be updated
5/5
Excellent
James
12/27/2021
Front desk very friendly and helpful
1/5
George
12/21/2021
Unfortunately the property has greatly declined. Room was not cleaned. Broken mirror. Lady Bug infestation.
3/5
PETER D
12/15/2021
the room had a large spotlight in the window on the far right side which one could not draw a drape over because there was no drape track. It was left blank and with the flimsey sheer curtain, the spotlight was on you all night.
Plus toilet roll was put on backwards.
2/5
Lauren
11/26/2021
The bathtub in our room was absolutely filthy and I took pictures of it for proof. It was covered in dirt and grime and at first I thought maybe it was just the color of the tub, but in fact it was dirt because we put a towel at the bottom of the bathtub so our feet wouldn’t touch it and where the towel was placed the dirt wiped off. The paint in the bathtub also began chipping the minute we ran the water. It was overall a disgusting thing to encounter especially during a pandemic.
4/5
Good
Jill
10/23/2021
Great place to stay
5/5
Excellent
Hermann Horst
10/18/2021
Great stay and wonderful breakfast.
4/5
Good
John
09/18/2021
Adequate
5/5
Excellent
David
09/10/2021
Unfortunate checkin
The hotel was nice as always, the only issue I had and this was the first time it had happened,. So maybe Kristy at the front desk was having a bad day. I was working at a local plant when I made the reservation,. Normally I let my GF go check in so I can continue to work . But nope Kristy would not have it so I had to stop working come get the room then return to work,. This doesn't sound like much but when you are on the road working you want all the time to work you can get. The next trip I will definitely look at another property,. Yes I completely paid for the room online so there was no money needed and the GF has access to my ID, and I had stayed here on prior trips,,. Was disappointed in the attitude
4/5
Good
Roberta
09/06/2021
The breakfast could be better.
5/5
Excellent
Keith
08/27/2021
Very helpful and friendly staff! Nice to have an outdoor pool that’s open during these challenging times.
5/5
Excellent
Verified traveler
07/27/2021
Everything was awesome but took forever for someone to come to the counter during check-in
3/5
Verified traveler
07/25/2021
Ok
3/5
Verified traveler
07/25/2021
Room was nice, but no ventilation so smelled like wet dog. Hallways and rooms didn’t feel fresh/new. Otherwise comfortable and staff was very nice.
5/5
Excellent
Jose
07/20/2021
Good experience because Saturday night our room had no AC and front desk gave us another room. Very satisfying with the service.
4/5
Good
Marvin
07/17/2021
Good
It’s decent to stay in
5/5
Excellent
Annette
07/12/2021
Services
Great accommodations as always!!
4/5
Good
Verified traveler
06/29/2021
The hotel and staff were great. The fridge in my room was not working correctly for my 3 night stay.
4/5
Good
Verified traveler
06/18/2021
pool had ring
5/5
Excellent
Verified traveler
06/07/2021
We always stay at the Hampton Inn because of the excellent staff and service.
2/5
John
06/03/2021
Charged when I should not have been
I prepaid through hotels.com and then the hotel also charged me. Took over a month with calls and emails including screenshots of the charges to get refunded. Not by the hotel, but by HIlton. A lot of time wasted.
5/5
Excellent
Verified traveler
05/18/2021
Super clean and comfortable.
5/5
Excellent
Verified traveler
05/16/2021
I have never stayed in a Hampton Inn. I was impressed with the cleanliness, professional staff, and attention to COVID adherence.
5/5
Excellent
Verified traveler
05/11/2021
I like that it was very close to everything. It was also very clean and everyone was hospitable.
5/5
Excellent
Verified traveler
05/09/2021
Check-in was super easy and quick. The bed was sooo nice. Check-out even easier. Would recommend!
5/5
Excellent
Verified traveler
05/06/2021
It was a nice hotel and right in the town that I needed to be. I hadn't stayed in this Hampton, but my fellow company people told me it was the right place to stay.
5/5
Excellent
Verified traveler
04/21/2021
Friendly house cleaning staff and hostess .
5/5
Excellent
Verified traveler
04/19/2021
The property is always clean and conveniently located to restaurants and shopping.
5/5
Excellent
Verified traveler
04/14/2021
Polite and friendly.
5/5
Excellent
Verified traveler
04/12/2021
Our stay there was excellent. The staff was incredibly friendly and helpful. Our room was great.
5/5
Excellent
Verified traveler
04/12/2021
The staff was friendly and a clean hotel. Great work!
5/5
Excellent
Kristy
04/03/2021
It was a very peaceful stay
2/5
Verified traveler
03/23/2021
We were on the fourth floor. And something on the roof sounded like fireworks going off for two to four minutes every hour all night. 😕
5/5
Excellent
David
03/15/2021
Friendly staff
We loved the staff. They are very friendly.
The breakfast lady is the best of all times.
5/5
Excellent
Kristie
02/09/2021
We appreciated the breakfast service.
3/5
Tammy
01/16/2021
Lack of attention
Took over 30 min to check in due to issues with person ahead of me. Room had trash in it. Went to get a drink at front desk and after over twenty minutes waiting and no one around I left.
5/5
Excellent
John P.
01/12/2021
Good hotel
Good hotel. Little pricy. I'd stay there again.
5/5
Excellent
Verified traveler
12/24/2020
Comfortable mattress, easy wi-fi. Friendly staff. Good coffee.
5/5
Excellent
Verified traveler
12/18/2020
This property is trying hard to be very careful with Covid-19 precautions. I have witnessed them steam cleaning carpets. All staff is wearing masks as are most guests. As I am visiting my mother in a nursing home every day, I appreciate this.
3/5
Verified traveler
11/13/2020
Staff was super nice. Cleaning of rooms (and we had 3 over the course if our 2 night stay) was done halfway. Things such as hair in the drain of a tub that should have been wiped down, sink faucet had fingerprints/grime that should have been wiped and desks and countertop werent wiped.
5/5
Excellent
Tarketa
11/09/2020
Hometown
My stay was very pleasant, and comfortable. I'm born and raised in Martinsville, but haven't lived there since 2005. So, I did research on surrounding hotels, and Hampton Inn, had the best reviews and it didn't disappoint for me. Ms. Jennifer, at the front desk was so nice!
5/5
Excellent
Tammy
10/31/2020
Only place to stay in Martinsville
Only place I will be staying in this area from now on
3/5
Verified traveler
10/26/2020
good not great
hotel got high ratings from hotels. com; it was ok.
2/5
John
10/19/2020
Nice hotel, but the staff doesn't care about COVID
Most of the staff is pleasant, primarily the lobby staff and at least one of the cleaning staff was very pleasant. Our only concern was the cleaning staff, their behavior, as well as their thoroughness in cleaning the rooms. There was some crumbs of some sort on some of the horizontal surfaces and there was debris on the floor behind the bathroom door. Either the cleaning job was done in a hurry, or the person doing it isn't that thorough a housekeeper. My biggest concern is their attitude towards Covid procedures. The housekeepers "bum rushed" past me to get on the elevator after I had waited patiently for a couple to take the elevator ahead of me. The housekeepers reacted laughingly when I declined their offer to ride the elevator with them... in a small elevator not close to allowing for any social distancing.
If it weren't for the fact that there aren't really any other NORMALLY GOOD QUALITY hotels in the area I would not return. I probable will end up trying out some motels in the area in the future. The lackadaisical attitude of the housekeepers hear is disturbing, especially in the light of the pandemic.
5/5
Excellent
Chris
10/10/2020
The front desk person Bill was fully engaged and truly happy to welcome us. An employee anyone would be thrilled to have. Very clean and appealing.
5/5
Excellent
Lauren B.
09/06/2020
Great
Great place with great staff
5/5
Excellent
Paul
08/17/2020
Great place to stay.
4/5
Good
Sue
08/05/2020
Friendly helpful front desk staff, great Hampton Inn
1/5
Christine
07/19/2020
Disappointed in Hampton Inn
We were completely shocked that none of the staff who interacted with us wore a mask. There were several staff whose masks were face down on the front desk (while they took my credit card the day we arrived, printed my receipt the day I left, handed me fresh towels, explained about the pool being closed). These were multiple occasions with multiple staff members. Of course, guests weren't wearing them, so we did NOT take the elevator unless we had to with our luggage. Rather we walked up the four flights of stairs.
The breakfast was a packaged muffin and bottle of water in a bag--I think yogurt or a piece of fruit would have been reasonable given Hampton couldn't provide its usual breakfast due to COVID19.
We have stayed there before and I like Hampton Inns because they are so reliable. I left disappointed and not surprised that coronavirus cases were found the day before we arrived to be surging in Henry County, where the hotel is located.