5/5
Excellent
Donald
12/04/2023
Definitely will go back
2/5
Metra
10/22/2023
While the facilities looked fine at first, within 10 minutes of our stay, we found two live roaches in our room. Hotel staff was accommodating / issues a refund for our stay (we went to another hotel in the area), though. The lobby area looked fine but had a slight smell and the individual rooms definitely needed upgrades. Our carpet had stains, the shower had shower mat stains that looked permanent, and the bathroom floors were a bit sticky. While these issues were noticeable, we were fine until we spotted two very large roaches in the room. Overall, the hotel would benefit from a few upgrades and pest control. However, props to the staff for being kind/understanding during it.
3/5
Verified traveler
10/09/2023
Clean but not stocked
Under staffed. No towels in the room or any toiletries. The TV service was down.
5/5
Excellent
Patricia
09/26/2023
It was relaxing
5/5
Excellent
Matthew
09/20/2023
This is a nice well kept and maintained HAMPTON
5/5
Excellent
Charles
07/26/2023
Fantastic staff good sized rooms
5/5
Excellent
Heather
07/24/2023
Would recommend
Overnight stay for business. Very close to Lander University! Check-in gentlemen was extremely nice and welcoming! I was impressed right away. Room was clean. Grabbed quick breakfast from downstairs before we left and was good. They even provided us “on the road snacks” when we checked out. Recommend this for anyone!
Only downside is our room was close to the road, and could hear traffic going by.
4/5
Good
Ella
05/22/2023
We enjoyed our stay. The hotel was clean and the staff was friendly.
3/5
Christine
05/02/2023
Quick stay in Greenwood
I think the hotel rate is high for the area. There was an issue at check-out but we didn't realize until we had left. The manager was able to correct.
The bed was uncomfortable and breakfast was ok. Sits on the main road and could hear road noise.
5/5
Excellent
Rick
04/23/2023
Check-in was quick and easy. Quiet. Thanks for being pet-friendly!
3/5
kevin
03/29/2023
Greenwood
The room was comfortable however, the carpet in the room had several dirty stains, which give the room, the appearance of not being clean
2/5
Dennis
02/28/2023
I got double charged and when I called to get work out getting my money back the front desk clerk argued with me until I offered to send back statements to his boss. I reserved a king suite which was dirty when I arrived. It also did not have sheets, pillows, or blankets for the pull out bed. The next day the kitchen ran out of breakfast. This was not a good stay and Hilton has not honored the satisfaction guarantee that they advertise.
5/5
Excellent
Athena
12/27/2022
around for the holidays!
Super great, had an issue with the heating in one room but had it switched with no issues! Definitely will stay again!
1/5
Barbara
09/13/2022
Never Again
They were housing homeless people, some got into a fight, the police were called, the place was worn out and the bathroom wasn’t clean. I couldn’t wait to leave.
5/5
Excellent
Catherine
08/19/2022
Grab bars in bathroom for safety, even for room that was not specially noted as access
4/5
Good
Paola
08/18/2022
Service was excellent!
5/5
Excellent
Tibebe
08/02/2022
The only thing is breakfast ended too early.
5/5
Excellent
William
08/01/2022
Excellent customer service and clean rooms
1/5
Winona
06/23/2022
They gave us a room that had never been cleaned and had a awful surprise in the toilet. They then gave us a 2nd room that the toilet was nit bolted down. HVAC didn't see. To work well either. Very little food for breakfast. They said their truck didn't come in but others staying there said it had been like that their entire stay. We travel all the time. Never stayed anywhere this bad. Very poor management.
4/5
Good
Gene
06/20/2022
Very clean and comfortable. good location, good parking, helpful staff.
Breakfast was adequate.
Sink in bathroom didn’t drain well and exterior door at end of hallway did not lock.
3/5
Gail
06/06/2022
Disappointed that the pool wasn't opened. Received different responses as to why.
5/5
Excellent
Mary
06/04/2022
Loved it all. Everyone is so nice.
1/5
Richard Hill
05/15/2022
I didn't like the lack of professionalism and administrative skills of the Employee at the desk. Teririble bedding material; lack of fresh linen and pillows.
2/5
keith
04/16/2022
First room. Tv does not work. No one there to fix it. Second room AC work every now and then. No ice on first floor. Then next morning at breakfast no ice there. But u could have gone to the 3rd floor to get some ice. Yeah right
1/5
Alex
04/07/2022
Gave our suite reservation away, so we didn't have enough beds to sleep everyone. When we arrived only a single king remained. We cancelled our stay and left.
5/5
Excellent
Jennifer
03/31/2022
Nice place, pleasant stay with plenty of dining options near by.
3/5
Mark
03/17/2022
Very unorganized. Staff seemed to not know what was going on
4/5
Good
James
02/22/2022
Great front desk staff, poor room cleanliness
Very friendly staff. Great service at front desk.
Housekeeping is very poor.
I had to ask for my room to get freshened up after two days and only the towels were refilled and I was left with one old bar of soap for hands and shower
Room cleanliness is poor.
There are visible fresh looking stains on carpet and chair between bed and window. Chair has brown stains that appear fresh. Chair legs are filthy.
I found king black hairs in my towels. I am a bald man. I don’t have long black hair.
5/5
Excellent
Al
02/14/2022
Great
5/5
Excellent
Ryl
11/15/2021
Comfy bed. Quiet room.
Good breakfast.
1/5
Ramona
09/19/2021
It's nice but not clean you can see dust on stuf like tv and tables and coffeemaker, can't hartly find some one at front desk, bulding is nice, very convinient parking, this property is on a perfect spot BUT needs more attention on house keeping and employees duties.
5/5
Excellent
Steven
09/08/2021
Fall Escape
After a small hiccup at checkin the stay was great. The staff was very accomidating.
3/5
Verified traveler
08/17/2021
The cleaning staff LOUDLY banged on our door every morning at 1030am multiple times.
5/5
Excellent
Verified traveler
07/17/2021
Room was comfortable. Good location.
1/5
Verified traveler
07/05/2021
Awful customer service. Front desk and workers are rude and avoid helping customers.
3/5
Gwyneth
07/01/2021
Great staff, decent hotel - rooms need a refresh
I’ve stayed at this hotel multiple times for business in Greenwood. The staff is always great, super nice and very welcoming.
The lobby is decent, but the rooms need a refresh. My room this time had a broken toilet paper holder and the shower is designed so that you have to be in it to turn it on.🙄
4/5
Good
Verified traveler
06/10/2021
No issue with appearance of public areas and room. I was not happy with the inability to lower the temperature in my room beyond 72, and the chilly shower I had to take in the early morning. Shuttle didn't come on time, and I almost missed my flight despite the close proximity to the airport.
5/5
Excellent
Verified traveler
06/07/2021
Good stay
5/5
Excellent
Verified traveler
05/31/2021
Staff was great!
5/5
Excellent
Verified traveler
05/29/2021
Large, clean room. Very comfortable bed. Large bathroom. Great hot breakfast each morning. I requested no housekeeping during my stay, and they respected my wish.
5/5
Excellent
Verified traveler
05/12/2021
It was a great stay
5/5
Excellent
Verified traveler
05/12/2021
Close to Lander University
5/5
Excellent
Karen
05/10/2021
This is a very nice place to stay in Greenwood. Well-appointed, comfortable bed and shower, great location.
4/5
Good
Verified traveler
04/27/2021
First impression
It was very brief, but upon initial review the room was very clean
5/5
Excellent
Verified traveler
04/18/2021
Clean and convenient facility. A short walk across the parking lot to a nice restaurant. Breakfast at the hotel was a little sparse due to COVID restrictions.
1/5
Verified traveler
04/11/2021
Hotel was on a busy strip but traffic noise was ok. The lobby smelled like smoke when I checked in. Apparently they allow smoking close to the front door and wind was blowing it in. Terrible! The bedding was not very clean. I really didn’t want to sleep on the bed. The coffee maker had a layer of dust on it. Housekeeping in general was lacking. The place needs a facelift,everything about it seemed a bit worn out.
5/5
Excellent
Verified traveler
03/19/2021
Greenwood Hampton Inn
This was my first time at this Hampton Inn and we were not disappointed. The staff was very friendly. We had a problem with our shades not being able to go up. I called the front desk and someone came immediately to fix the problem. When in the area, my husband and I would definitely return to this hotel.
3/5
Selwyn
02/08/2021
Sheets were dirty!
5/5
Excellent
Verified traveler
02/07/2021
The property was very close to the mall & restaurants. Was very convenient.
2/5
Verified traveler
12/21/2020
The tv in our room didn’t work and the staff refused to come look at it.
5/5
Excellent
DP
12/09/2020
I enjoyed our stay at the hotel. The room was clean and the the beds were comfy.
4/5
Good
Lucile
10/10/2020
Great stay
The room was really nice, with modern furniture and really clean, quite and comfortable.
4/5
Good
Carol
10/06/2020
Clean, big room and great location
Nice, clean, big room. We had a king bed which left room for a nice couch and small table to relax in room. Bed was comfortable but pillows were very flat and aweful. Plenty of food options just steps away from hotel. Capri's Italian a 2 min walk. Room has fridge and microwave which was great because we had plenty of leftovers from Capri's. Foodlion just across the street. Overall a great location and really nice hotel.
5/5
Excellent
Jennifer
07/06/2020
Fun in Greenwood
The room was very clean and sanitized before our check in. The room next to us was taped off so as to not be booked. The coffee was very good. Pillows are amazingly comfortable.
5/5
Excellent
Amber
07/06/2020
Very friendly
Hotel staff was very lenient and helpful to make accommodations for my daughters bday party in the midst of COVID-19. Rooms are not as big as the images but very clean and very comfortable...
2/5
JULIE
06/16/2020
It's just eh....
The facility is just "ok". There were several little issues that added up. The hotel advertised free breakfast but due to COVID what was provided daily was a bag with a water bottle, a small muffin, and an orange. One day there weren't enough for all the guests in my room. On day one, BOTH toilet paper holders fell off the cabinet they were attached to. Two of the wall hooks were dangling from the wall (useless). And the floor lamp in the room had no light bulb in it. When I got a light bulb for it from the front desk the lamp only worked when the cord plugged into the wall a certain way, if you touched the cord - the lamp stopped working. Best part of the hotel was we weren't in it very much during our stay, just to sleep and shower.
5/5
Excellent
Leah
06/08/2020
Great stay! Wish the pool were open.
5/5
Excellent
Verified traveler
06/02/2020
Everything was great, clean rooms as friendly staff
5/5
Excellent
Verified traveler
03/17/2020
Staff was exceptionally nice - rooms was clean
No complaints
4/5
Good
William
02/20/2020
It was quit and peaceful and I would stay there again with my family and friends.
4/5
Good
Verified traveler
10/20/2019
It was very nice, some areas need painting. The staff were pleasant!
2/5
Hamilton
10/07/2019
The bathroom toilet was not working at right if you flush it it looks like it will over Flow
5/5
Excellent
Kimberly
07/16/2019
Great hotel in a great location. Staff was friendly and room was clean. No complaints at all.
1/5
Verified traveler
07/14/2019
The experience on a whole was very disappointing. I complained to the front desk personnel where I spoke with (Emma Adams) over the phone and in person about several issues that I had with the facility. At first she said that I would not be charged for the night. However, when I checked out she said that she could not give me a refund because I reserved the room thru a third party. She offered points on my Hilton Honors account but I feel that I should not have to pay for this stay. On Saturday morning 7/13/19, my wife and I went into the dinning area for breakfast and there was a homeless man asleep in the dining area. It appeared that he had been there for sometime. After we sat down to eat, he was there at least 15 minutes before he decided to leave. After he left, he went out into the parking lot, then approached me and asked if I could spare some money. Also, we noticed that the back exit door on the 1st floor was propped open with a stick. This is a security/safety issue. Also, someone was using some type of construction equipment around 8:30 am on Saturday morning when the average guest is still asleep. It was so loud, that I could not even hear the TV. I actually recorded it so I could give to the desk when I complained. Also, the hall on the 2nd floor smelt like old carpet. My wife and I stay at Hampton Inn's 99% of our travels and we have never had a bad experience up until this point.
5/5
Excellent
Verified traveler
06/25/2019
The front desk staff was super friendly and helpful. Highly recommend
5/5
Excellent
Verified traveler
05/27/2019
Excellent Hotel
Our stay was wonderful
5/5
Excellent
Allison
05/09/2019
Awesome
It was so comfy and safe love the staff great breakfast beds so fluffy and clean
3/5
Mark
04/28/2019
Under construction
5/5
Excellent
Verified traveler
04/07/2019
It was clean quiet and dark for sleeping. Beds and pillows were super soft
4/5
Good
Edward
04/05/2019
The hotel staff was AWESOME! But hotel was under major remodel and they should have discounted the room rate. But again the hotel staff was excellent and they said that they were going to reward me with some points on my Hilton Honors account.
5/5
Excellent
Verified traveler
03/18/2019
The clerk Noah was really nice and I liked the rooms and the gym was good but it could use some dumbbells. The complimentary breakfast was great and all the workers were outstanding
2/5
Verified traveler
03/04/2019
The place was under construction. View was obstructed by caffolding with trash. Pool was closed for Reno. Room had not been thoroughly cleaned and we waited in the room until 3 to check in
3/5
theresa
02/11/2019
The hotel was under construction but our room smelled musty . We also were disturbed by some very loud unruly guests on our floor who were yelling and swearing til 1 am !!! I would say that the breakfast was less than average but the beds were comfortable and the staff was super nice !
1/5
John Harvey
12/26/2018
Scammed
I paid for the room here on hotels.com and was charged for the room a second time when I arrived. If I had not checked my bank statement online when I returned home, I would not have known. Their excuse for needing an imprint of my card was "in case of incidentals such as room service."
4/5
Good
mindy
11/12/2018
Impressive front desk staffer
The front desk employee, KT, was the most impressive Hampton Inn member we have come across. She worked efficiently by accomplishing all tasks in record time.... check-in, extra bed requests, coffee pots refilled.
4/5
Good
Zandra
09/07/2018
The room I stayed in needs to be updated. Also, some of the furniture had rotted spots indicative of a need for replacement. There were minor maintenance issues that need to be address such as a buzzing light in the shower, etc. However, overall it was a decent place to stay and I would consider staying there again. If it were in a bigger city with more options, I would likely opt for an alternative.
5/5
Excellent
ronald v
08/13/2018
avery good place to stay
5/5
Excellent
Sally
08/08/2018
Had room near smoking and staff quickly changed room for us! Very friendly and helpful.
4/5
Good
Verified traveler
05/15/2018
Fine
Hotel is fine. As expected. Breakfast was typical. Room was clean. Shower worked. Bed was comfy.
2/5
Verified traveler
04/26/2018
Knowing what other Hampton Inns are like, I am disappointed especially for the price we paid.
5/5
Excellent
Travis
04/09/2018
great place
Very clean and comfortable, great staff; will definitely stay there again if we're ever in that area.
4/5
Good
Valerie
04/04/2018
Loved our stay
Service staff very nice and helpful
5/5
Excellent
Verified traveler
03/03/2018
Comfortable
Room was very comfortable, & staff was friendly. I only stayed 1 night on this trip, but will probably stay here again next time I'm in town.
4/5
Good
Gail
02/13/2018
Refrigerator didn’t work but front desk kept items in their office refrigerator overnight. I checked in late. The king suite is awesome and bed was very comfortable.
5/5
Excellent
Scott
01/15/2018
Review
Girlfriend and I had a wonderful stay!
5/5
Excellent
Linda
12/12/2017
The Blooming Flower of Greenwood
The staff were welcoming, upon my request they kept my luggage at the front office while I waited for check-in time and was able to go and be with my family without having to keep lugging the items with me or being concerned that someone would be rifling through my belongings. The hotel truly exceeded my expectations. The decor was modern and nicely decorated, I was later informed they would be soon upgrading again, much to my surprise.
*The hot breakfast and dining area was pristine and delightful, Again readily available staff were there to assist with even cooking your own waffle.
5/5
Excellent
Jorge
10/28/2017
Room was simply spotless, property has a Red Lebster next ti it and several fast food options at walking distance. Friendly staff.
5/5
Excellent
Michele
10/23/2017
Extremely helpful and friendly staff, when we got to our room our key card did not work, the cleaning staff dropped what they were doing to go get me a new one.
4/5
Good
Dana
10/13/2017
Nice and relaxing.
The room was very clean and relaxing. The bed was so comfortable. I was there on business and the hotel was just minutes from where I needed to be. I would come back there again to stay.
4/5
Good
Verified traveler
10/04/2017
Great staff and breakfast. Only the room had a motor or something that constantly ran. It was not the air condition.
5/5
Excellent
Ron
09/23/2017
It was fine. Wasn't to happy about all the oversized work vehicles, but no fault of the hotel.
5/5
Excellent
Verified traveler
09/05/2017
weekend getaway
great property for a weekend getaway
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5/5
Excellent
Verified traveler
09/02/2017
Nice hotel
Quiet hotel clean and restful. Definitely 5 stars. Will stay here again. Great location too.
4/5
Good
Michael
08/29/2017
Room was great, but we did have a couple of bugs.
4/5
Good
Verified traveler
08/23/2017
Good Hotel
Good hotel, clean and comfortable. Staff very pleasant. Good location.
Definitely would stay here again and recommend without hesitation.
5/5
Excellent
Verified traveler
08/20/2017
Clean
Nice clean rooms. Great location.
4/5
Good
DeeDee
08/17/2017
Comfy
Bed was very comfy and breakfast was delicious. Room was very clean.
4/5
Good
Verified traveler
07/21/2017
Great Hotel and staff.
Cheryl at the desk made our stay very pleasant. She was very helpful and professional.
1/5
Philip
07/10/2017
Should have slept in the car
There was a hole in the carpet, NO HOT WATER for a shower in the morning, the "view of the city" was an empty parking lot.
3/5
Karen
06/22/2017
When we arrived at our hotel room, it smelled of heavy cigarette smoke. The front desk gave us a can of lysol, and it made it a little better.
The staff should monitor the rooms better, before assigning a non-smoking room that reeks of cigarette smoke.