The heater in the room did not work properly.
You need better security. Upon checking out at 6 a.m. a drunk walked in with open alcohol he did harass one of our party which we told him to get lost
You had to pay for parking
They don’t have heaters ON and they are charging for car parking which you have not mentioned. This is very bad. Not worth for the money.
Very cleaned, safe and accessible to restaurants. Also it’s a pet friendly.
I like everything about this property. I don’t like the fact that you have to pay to park.
Very clean and breakfast was great. Location was perfect as well.
Could have been better
Hidden parking fee of $10 per day. No real storage area (dresser) for clothes for 4 people. They did offer to move us, but we were already settled and did not want to move. Overall, it was a good facility.
Parking was easy but costs extra. Should be included in your stay
Great place to stay, Very friendly staff
Love the breakfast set up. Staff was very helpful as well, especially with our very late checkin.
The only thing about the hotel is that the room smell, I think is time to change the carpets but other than that. It was good.
Courteous staff at front desk. Nice lobby area, clean rooms.
Had a decent stay, the place is just kind of tired - needs a renno.
Location is busy, but walking steps to beach.
Bed was not as comfortable as a normal Hampton bed.
The room we stayed in was right by the elevator. It was extremley loud in our room.I do love the location and it was very clean. I would stay there again. I would for sure ask for a diffrent room.
Roomy room, nice breakfast, easy walk to beach.
security is very good
I loved the Customer Service!
Nice and clean with maintenance issues.
The room was nice and clean. The facilities were also good. But our room had several problems. The light bulb on the night stand was out. The cable control remote did not work. The kitchen sink barely drained. And elevator 'A' next to our room buzzed so loud it woke us up. Breakfast was good and the pool was good.
You have to pay for parking..
Did not know, could have mentioned it at check in.
Great hotel but you do have to pay for parking.
O didn't like i had to pay 30.00 Dollars to park for 3 nites if I would have known that I wouldn't have stayed and had to clean the toilet cause it was still dirty meant to say something but evertime I went down stairs I would forget y'all got to do better and y'all need to pull up that dirty carpet
Needs a mattress
Overall, it was really nice however, we could have used a new mattress in our room 127.
Nice pool. Won’t come back now that charging for parking.
We had to check out of our other place early that day and we were able to check in early at like noon instead of 4:00 pm. It was much appreciated.
The only thing is the parking. I saw a QR Code but I was thinking it was for people that park at the hotel and go to the beach from there(crossing the street) but no is for everybody. Next day I went to an outlet and got a parking ticket on my window(citation)because my tag was not registered on the system.
Delicious b’fast. Nice rooms. Great hosts!
Work trip staying near the beach
Location (close to beach) and pool were fabulous. Breakfast bar was good with some variety on main entree. Room refrigerator had problems chilling drinks and keeping food cold, even though it was working correctly. Parking app was a pain, but that is beyond hotel control. Staff was friendly and helpful. Nice room and great shower!
Love property family love at as well
Room was clean
I live this hotel and there’s others but I just prefer this one everyone I Caine because I love it here back in October
Close to the beach
Close to the beach.
So clean! That made me very happy. No drama, everything worked well and a good location.
For the money I was charged for the room it didn’t live up expectation
Hotel was average. Staff was helpful. Not on the beach. Breakfast was below average.
Our room wasnt ready when we arrived, we had to wait. We booked the hotel for 5 people & we didnt have enough towels or sheets, pillow & blanket for sofa bed & we had to go to the front desk, they couldnt bring to the room. We had 1 1/4 rolls of toilet paper, went to the front desk & she said she didnt have any thay she would send it up & she never did. We had to stop a cleaning lady in a hallway for some. The sofa bed, which we used for the 5th adult had a mattress an inch thick & he couldnt use cause the bar was hurting his back. Had to close it up & sleep on the sofa which is very small & uncomfortable so he still woke up with an aching body. Advertised 400 ft from the beach, which it is but u cant get to the beach by crossing the street & most of the beach by the hotel is reserved for people in the hotels that are on the beach. Staff not friendly at all. Didnt apologize for not having our room ready, breakfast staff doesnt say good morning or anything for that matter. Overall, it wasnt unbearable, but definitely not worth $350 a night. I would have expected this type of hotel if I paid $150 a night.
Wonderful hotel in a prime location
We booked this hotel as part of a last-minute getaway for a long weekend. We have two young children under 6 and we couldn’t have asked for a better mid-level hotel! The location was fantastic…we walked to and from the beach every day, which was less than a 5 minute walk. The Back Porch is right there on the beach and has fantastic food and service, so we popped in there for lunch and walked over one night for dinner.
Back to the hotel, all hotels catering to families should copy their pool setup! It has a wonderful shallow end where our 2-year-old could stand up and safely play, along with a mushroom spray fountain both of our children loved. We went swimming fairly late one night and even then, the pool was very family-friendly (no loud music or obnoxious guests hanging out). In fact, our oldest daughter made a friend and we regularly met up her family at the pool so they could play.
There were plenty of hot and cold breakfast items served daily in a clean common area.
My only complaint is that housekeeping didn’t come by until check-out, which I can somewhat understand post-COVID. However, it would have been nice to have clean towels without having to ask the front desk for them.
A Great Place to Stay
My kids and I stayed a few nights to enjoy the beach and Big Kahunas. It was clean and comfortable. The staff was very friendly and helpful. I would definitely recommend it.
Check in was at 4pm room wasn’t ready till close to 5 ended up leaving and going to a different hotel very expensive snacks shop curtains were dirty as well
We had a wonderful stay. Bella was extremely helpful getting us checked in and checking on us throughout our stay.
Hey my stay was very nice i was here for delivery of car and service was nice and very for me and my dog.I will be back when im in area again!
The room carpets were soiled and the bathroom floor was sticky. The pillows had a sour smell. The hallway carpeting aw dirty and had an odor. I stayed in the hotel for 2 nights and got a different hotel thru Expedia. I am seeking a refund from Expedia as the hotel would not address the refund.
Property was quiet and very clean. Fit my whole family and the staff were very friendly.
This hotel doesn't have beach access.
This beachside hotel has no beach access. This is absolutely unreal to me. It should be a legal requirement to state - in all caps - "YOU WILL NOT BE ABLE TO WALK TO THE BEACH IF YOU STAY HERE. NO BEACH ACCESS." in the listing if your guests are going to have to get in their car and drive over to Fort Walton Beach in order to find decent public access to a beach because. What is point really of booking a hotel that is quite literally in the parking lot of the beach, you can see the beach from the hotel, and yet you have no beach access. The attendants will tell you there is a public beach at the end of the street near The Porch, but that is a joke. This is a clear bait and switch and an obvious rip off.
Hotel was clean. Our air conditioner made a lot of noise and the fridge was not super cold but other than that we were happy with the location.
Great hotel! Was very clean and had a great breakfast.
Very clean property, the pool is great, it looks nice, everything works, I would stay again
Room was clean and staff was nice enough.. but the a/c was so loud that it was hard to sleep and didnt cool that good.. asked if they had a room with a quieter a/c but they said they were all the same.. free breakfast was actually pretty good..
Standard wouldn’t recommend
They don’t tell you that your surrounded by private beaches you have to walk down the street to the tiny tiny public beach with no room for your family. The hotel is definitely of need of update. Not much as far as things to walk too. Not much around. Beach and water is clean and clear. But would not recommend this hotel.
The hotel was in a great central location to shopping, dining, and the beach. The ocean is a 2 minute walk to public access and Miremar Beach is about 10 minutes in a car.
We tried to schedule cleaning and they said it was too late for us to schedule it. We scheduled for the following day and left at 10AM and waited til 2 to return. Our room still wasn’t cleaned. Breakfast was pretty good, but they ran out of condiments frequently. Everyone was busting their butts so I think it was just busy with a lot of guests and requests.
I would definitely stay again. I will schedule my room cleanings in advance.
Also the worker who was training a man during checkout was very nice and funny! We really enjoyed most of the front desk employees.
I had asked the front desk for a different room. Wasn’t thrilled about our so called partial view. Very disappointed in view. Couldn’t see nothing.
Meh, it's okay
The front desk clerk appeared to have a lot to complain about.. the AC wasnt working to her standards and the fan wasn't blowing fast enough and the computer system is apparently less than to be desired... I've been driving all day and really didn't feel like entertaining it, so I kept conversation to a minimum.
It appears they overbooked the hotel, so we ended up getting 2 kings instead of 1 queen. No big deal.
No shampoo in the bathroom, sent a text to the front desk. Isabelle responded and said they had some at the front desk. I never went to the desk to get the shampoo.
The staff were very nice and accommodating, I even received a text the first couple of days, asking if there was anything else we needed. The room was huge and very clean. The bed was comfortable.
It’s was a clean and friendly experience
Walkable distance to the beaches
Great location right off the beach and a short walk to a (small) public beach. Food was okay/edible for breakfast, small hot selection unless you like waffles. Small pool for relaxing. A little outdated decor in my opinion, but clean nonetheless. Would come back for the price--nothing bad about our stay but nothing over the top fantastic.
After a 5 hour drive to this hotel I was forced to wake up at 5 am due to a tapping sound not sure what it was bc when I called the front desk about it the lady stated that maintenance hadn’t arrived yet. A few hours later after breakfast I recorded the sound so that someone at the front desk could hear it but there was nothing they could do bc maintenance still hadn’t arrived. I later noticed that the toilet seat was not screwed in so if you sat on it you would probably fall in the toilet, but I didn’t mention it bc I figured maintenance still hadn’t arrived. Next morning I was woken up by the same tapping sound but luckily it allowed me to sleep until 6am this time.
The location , the pool however breakfast needs improvement for this hotel be part of the Hilton group
I liked the room. Very comfortable and quiet.
Harry B B
Nice hotel and very convenient place for my stay
Staff wonderful. You need healthier choices for breakfast and more variety. It is time to stop blaming covid and go back to hiring more staff and supplies as was done in the past. We know it is an excuse to have more profits for the Hilton owners. Reflect it in the price or hire more staff at better pay and clean the rooms.. collect the trash.. have more tea bags and get rid of the scrambled eggs everyday.
Public beach across the street.
Great stay. Latoya was very nice and got us checked in smoothly.
Reception Deverne is so sweet and friendly. I really enjoyed talking with her and she made check in easy
They ran out of everything during breakfast, the women working breakfast were very rude. The front desk staff was great. However, they ran out of towels and we only had two in a room that slept 6, but the other than that I was happy
I liked the fact when your ready to check out they have the carts next to your room.
Carpet was not glued down, room was pretty beaten up, very small. Stayed a week and no clean linens/towels. Breakfast buffet was pretty sad. Staff was nice and the location was convenient
We had a huge room & despite the number of travelers staying there, housekeeping was out in force. Place was very clean, beautiful pool, comfortable beds & short 5min walk to beach. Would definitely stay here again!
Staff was extremely helpful
The hotel need remodeling
Very good location, low quality breakfast, room service must be requested a day before, the hotel needs remodeling.
The staff was wonderful and friendly and helpful. They answered lots of my questions about the area. I loved Kay at front desk. She remembered my name coming and going.
Behind the nightstand had about 3 inches of goop, and there was some “substance” looked like it was spilled all over the bed skirt. All the furniture and doors were damaged. Other than that it was quiet, and some areas were clean.
My stay was amazing, staff was friendly breakfast was good and hot. The rooms were very clean, I am going to choose them for my stay again.
Close to everything
2nd time staying here and it was just as nice as the first time 2 years ago.
Wasn’t pleased with check in at all. I admit I was early. But having to wait over an hour to get in my room wasn’t to happy. Especially when people without reservations were able to check in early. Can’t say I would comeback to this location.
Nothing unique nice location
Great location, excellent area. Friendly staff and clean. Been there several times and it doesn't vary.
Friendly staff....hotel needed some updating
Everything great and good service
Great hotel good breakfast each morning. Friendly staff. Clean and safe.
Great stay, clean hotel, good location
Had a great time. No issues with the property. Perfect location
This location checked ALL the boxes for this stay,clean,bright,friendly staff,and the price was right. Great food for bfast and local dining as well. Zero complaints- well done!
Easy check-in and check out, convenient location, friendly staff, clean comfortable rooms, would definitely stay here again in the future
We didn’t realize on our way here that we had switched time zones so we were pretty early. We had planned to walk around the area a bit, but it was a bit windy and chilly still after the nationwide deep freeze. Check is 4:00, we arrived at 1:30. The front desk clerk advised us to download the hampton honors app. We’d be notified when the room was ready. Sure, that’s fine. We went to the beach, again too chilly for us to hang out long, maybe 25-30 minutes. Walked over to The Back Porch. We were seated quickly, ordered, ate, and asked if we could just sit for a bit. Less than 5 minutes of sitting and I received notification that our room was ready - EXCELLENT! We we tired and wanted to stretch out. Left the restaurant around 3:00.
The room wasn’t actually ready. 👎
We could see our first floor room had the cleaning cart in the hall. Walked down and peered in, excellent, looks finished. No. Then even when she was done, we STILL had to wait until a supervisor checked it. We saw several others walk in, check in and go to their room. At 3:58, we were able to check in.
When we travel, we rarely arrive early, usually we arrive at 9, or 10. This time, we happened to be very early and no accommodations were even attempted, short of a second floor room at 3:50. It would have been appreciated if the front desk had contacted the room supervisor to indicate someone was waiting. We had considered returning when the weather would be more agreeable, but now we don’t really feel welcome.
Excellent hotel with good ammenities, such as coffee in foyer, breakfast. Hotel is conveniently located to beach, restaurants.
La carpeta en los pasillos empieza a tener mal olor y la limpieza de los cuartos cada cuatro días
Very nice accommodations. Easy and short walk to the beach ! We will definitely be staying at this hotel again.
The receptionist at the desk when ws arrived was very welcoming. The room was ok, there were some things that could use updating and extra cleaning (the curtains were really dirty ). The breakfast area is nice and there waa a variety of food to choose from. We would stay again.
Staff was rude, would not stay there ever again. Very disappointing. Not as clean as it should have been.