1/5
Kim
01/20/2024
Oh man. This has to be one of the worst places i have stayed. Started with the parking lot not being plowed. Then there were no automatic doors. Getting in the door was a struggle. The check in was dumb and she took a copy of my cc. Why? I am sensitive to smells and this place has them all. It just goes on. What a mistake and never again.
4/5
Good
Michael
01/04/2024
A Properties Good Attempt Was Foiled By Hotels.com
The attempt of the Baymont to offer a kindness of early check-in was complicated by Hotels.com with the effect of almost causing a rift between the hotel's reception and us. Through a stellar effort by the hotels management, the early check-in was accomplished. The room was adequate and served the night's purpose.
The hotel itself had its own situations with which to deal including employees not showing up and an installation of a washing machine having difficulty.
All in all, with all things considered, our stay was very pleasant and safe. I would consider staying there again, in the future. Good location, easy to find, near shopping and restaurants are its hallmark with a good layout of rooms, attractive lobby and a adequate breakfast offered the traveler.
5/5
Excellent
Deborah
12/30/2023
I am a travel RN - safe, clean and quiet! Such nice/friendly staff!
4/5
Good
R
12/22/2023
Very nice place!! Excellent staff!!! Only problem I had was the shower needs to be addressed, while taking a shower the water would not drain properly
1/5
Benito
12/22/2023
The lady was so annoying all the time is behind you.
Don’t let you have a pleasant stayed.
3/5
Michael
12/10/2023
The room smelled of urine. It wasn't overwhelming, but noticable.
1/5
Min
12/09/2023
Try to scam you by charging you and saying Expedia didnt pay them. Then you have to goto expedia and get refund.
Terrible terrible people. Also did it to someone before I got there
4/5
Good
Patricia
11/27/2023
Many reviews were terrible about this hotel. It's an older facility and could use some work. The price was very inexpensive. Not sure why everyone nitpicks about every little detail. Then stay in a more expensive place. The room was small but clean. The bed was comfortable. It was quiet. I stayed there one night.
2/5
Brett
11/05/2023
The lady at the front desk seemed like she was having a bad day. I’m in customer service and I understand but along with the place smelling like marijuana she was aggressive and not a nice customer service person. The sheet on the bed had a stain from i don’t know what on it and i was not a fan of this hotel. 2/10
3/5
Stan
10/31/2023
I wanted a disability roomand it was on the ground floor,and handrails but on expedia i marked needed a roll in shower or walk in shower which this motel doesn't have, so something was miss represented, but in all it was clean plenty of parking and quiet other than the shower it was a nice place
1/5
Verified traveler
10/28/2023
Never Again
Pet Friendly? Not! Nowhere did they say they would charge an extra $50 for our 2 dogs (each under 15 lbs). And that was not refundable. Run down hotel. Not the cleanest.
2/5
Verified traveler
10/26/2023
The couple running this establishment had difficulty understanding English. There was also a plexiglass barrier completely covering the opening except for a small slit at the bottom where they could slide a sheet of paper making it very difficult to communicate.
The lady was the only one who seemed to be able to run the computer. She also seemed to be in charge of the breakfast area. People were trying to check out and had to wait on her because the guy seemed to be really confused about the computer and the system.
While we were having our breakfast, one guest got coffee and then had to warm it in the microwave because it was cold.
I am a Wyndham member and was disappointed with this affiliate.
1/5
Somkiat
10/25/2023
Used to like this place , but now this place is nasty. The owner try to kick me out at 10. The sign is show 11.30. I never go back again.
1/5
rebecca
10/21/2023
Dirty rooms and rude staff
2/5
James
10/17/2023
We booked this hotel due to a limited number of other options in the area. The property is located well back into a dead end, industrial-like cul-de-sac area that was pretty poorly lit for a name-brand hotel like Wyndham. It felt pretty isolated. The building had some immediately noticeable maintenance issues with paint and loose, dirty carpeting in the stairwell up to our room. There was also a large number of stink bugs in that same stairwell that were infiltrating the building somehow. The room had many of the same issues and really needed a fresh coat of paint and some other updates to be fully comfortable. The bath towels and rags were worn through and dingy looking. The bedding was clean and the bed was still suprisingly comfortable. The woman at the front desk was very kind and it appears to be a business run by a husband/wife. I did not see any other staff besides them at any time. I suspect the upkeep is too much for what is a purposefully small staff. The price was still acceptable for what I received.
1/5
Phyllis
10/16/2023
The lady at checkout was terrible. I was charged twice for my room.
2/5
Colton
10/09/2023
Property will NOT tell you about certain policies they have so when something happens they will basically tell you to piss off and that they already told you the policy leaving you without any kind of refund. Don’t bother trying to argue with them because they will just call the sheriffs department. Didn’t even get the room that I paid for and received the worst service. Will not be staying here again
1/5
Chris
10/03/2023
For starters I was put in a room(#110) that had a terrible mold/mildew stinch and after one week I requested getting another room which the lady was ok with. Afterwards I thanked her for moving me and I mentioned that they should check the hear/AC and or the plumbing for mold/mildew she then said that's not a problem but they had water damage due to having the roof replaced recently. Thet basically knew the room had mildew mold water damage and still put guest in there. The owner was always in the lobby watching everyone.. Not to mention they would go into your rook even with a do not disturb sign on the door and cut your AC off and blame it on maintenance. Thet do not respect the guest at all. Room service took hours as they had to launder the linens as they apparently had no extras. The breakfast was a joke. Milk and OJ watered down and again the owner sat in the lobby watching everyone like a hawk like they were stealing everything. I was one of many nuke outage workers in the areas for the Clinton power plant outage and I can assure you nuclear workers are amongst the most honest and trustworthy of people and we were treated like children. I absolutely will never stay here again due to very poor management that has no respect for the guest. Absolutely ridiculous, please people find any other place to stay.
2/5
Gary
10/02/2023
There is nothing I liked about it. The bed had dirt in it. The first room they gave us was dirty hadn’t even met bed and hadn’t been made puke in the sink located in the second room just one day the floor felt like it hadn’t been vacuumed in months. The sheets had stains on them. It was just disgusting. I will never stay there again for the price.
3/5
Dennis
09/27/2023
Breakfast was lousy
1/5
Pete
09/26/2023
Omg
Ouch. Dang. I am 67 years old. Stayed at literally thousands of hotels.
Walked out last night. First time ever.
Prepaid reservation was a serious inconvenience to the night clerk. Hotel smelled so bad it was embarrassing. Nuff said. Dont go.
4/5
Good
James
09/26/2023
Decent hotel
Hotel is in decent condition for it's age. The bed was comfortable and linens were nice and clean. The breakfast was a little disappointing. They are still displaying a notice blaming the barebones breakfast on the Covid. I have stayed in several Baymont properties this summer that are back to serving a full breakfast. At least the price was in line with the service provided.
2/5
Dwight
09/23/2023
It took a 1/2 hour to get checked in. They took out our money on Wednesday before we checked in on Friday. We had to ask for another room because the first one was not clean and smelled. 2nd one was still questionable. You get what you pay for. If if don’t care about time or cleanliness, this is the place for you.
1/5
Dalton
09/21/2023
Front desk lady was horrible to deal with. All around terrible establishment
1/5
Liz
09/18/2023
Rooms were dirty, we were there with a group for a family funeral. No discount on rooms, not much for breakfast. Front desk clerk was pleasant enough but not very accommodating. Will never stay there again.
3/5
Gary
09/18/2023
Room had odd odor. Mattress was comfortable. shower had high pressure and hot enough. zero low carb options for breakfast. noise level was acceptable. looks like there were better options in the area.
2/5
Arthur
09/12/2023
Although the property was clean and in good order, the staff’s attitude was unacceptable when it came to resolving a payment issue. The issue involved a double charge for my stay. I prepaid for one night and the hotel charged me again once I arrived. The hotel is refusing to acknowledge this error and will not refund the second charge.
2/5
Tina
09/08/2023
Nasty sheets
Blood and other stains on both beds on the sheets
2/5
Jerry
09/03/2023
1st time at Baymont
The hotel is a little rundown. I was surprised that there was no elevator. It was hot in the stairwell and hallway. AC was not turned on or bad air circulation. The room was also hot when I first arrived. The hotel hadn't bothered to turn on the AC to cool the room, even though they had my reservation for several hours before the 3 pm check in time. Parking lot needs to be restriped.
2/5
Amy
09/01/2023
I booked on Expedia but they took 15 minutes to check me in. Entered my license and credit card information numerous times. Signs everywhere stating you would be charged for things taken from the room. I get it but seriously? Made me want to check the room for everything when I got there. Person that started checking me in was very rude. Signs still everywhere about all the things you would not get because of COVID. Breakfast was barely there.
5/5
Excellent
John
08/27/2023
Easy acess, staff were very helpful.
2/5
Steven
08/25/2023
It was definitely not worth what I was paying for the room
It smelled like mold the air conditioner was not working properly the whole experience was horrible
3/5
Lisa
07/18/2023
The bathroom toilet was dirty. The beds were hard
1/5
Charles
07/04/2023
Smells horrible
It is not wynham quality at all
1/5
Lori
07/02/2023
They double booked our room, gave us us a room that had other people and their things already in the room. Lied to Expedia when requested for refund and said it was just because the maids forgot to clean, place was a joke
2/5
Verified traveler
06/14/2023
Woke up 2 nights with bumps, pretty sure it was bedbugs but i couldnt find any, room smelled stale and i could overhear one of the managers talking rudely about clients and their rooms. I had over an hour before checkout and she called me asking if I planned on leaving anytime soon and when i still had 30 minutes left my door key was turned off so i couldn't reenter the to continue putting things in my car.
5/5
Excellent
Bruce
06/05/2023
Enjoyed my stay
5/5
Excellent
Brett
06/02/2023
all good
5/5
Excellent
Brett
06/02/2023
all good
1/5
Charles
05/29/2023
Horrible
Room was very dirty no clean towels the shower had opened soap sittin i. The shower and bed had dirty sheets. Also their was old food left in the microwave so nothing was checked. I have the pictures but this app will not open to upload them
5/5
Excellent
Taryn
05/28/2023
It was nice
3/5
Richard
05/23/2023
The people working there were great, including the owners of the property. My only complaint was there was a milk in the refrigerator and a half empty water bottle on the table, making me wonder if the unit was cleaned after the last customer left.
2/5
Karen
05/14/2023
Room and bed were not cleaned. Sheets were not replaced. Trash outside the rooms and outside doors.
1/5
Thomas
04/20/2023
Place was pretty nasty inside and out. Had two rooms for 1 night. Hallway smells like animal urine,. Dogs barking,TVs blaring, people arguing. My smoke detector went off at 6am for no obvious reason. Shower didn't drain. And we got back to the rooms around 9pm and neither of our keys worked. We're told it was our fault for keeping the key too close to cellphone. Would never stay here again, couldn't even look at the breakfast. Dirty motel
1/5
Renee
03/31/2023
The TV didn't work well didn't have quality shows,and they over charged me.thwy charges $123 plus $81 .
5/5
Excellent
Victoria
03/27/2023
Safe and clean
Very polite reception , good breakfast and clean room
1/5
Melvin
03/17/2023
Terrible Service
The room was never serviced even after I asked twice. The bathroom smelled of urine.
5/5
Excellent
Michelle
03/15/2023
The staff is very friendly. And helpful with info I needed. Room was very clean I Highly recommend this hotel..A
2/5
Aaron
02/27/2023
Not terrible if you’re alone and simple
Shower was clean and warm, bed was comfortable, staff (the ONE they have) was kind and attentive, and there were no bugs - although this looked like the kind of place that would definitely have them. Those were the positives.
There’s no elevator, which I didn’t learn until after they’d booked me on the second floor with a full cart of luggage. It looked dirty and extremely rundown in general, yet was somehow relatively clean. There are three pieces of exercise equipment and two of them don’t even work, and their “maintenance man’s” idea of checking them was to push buttons.
Breakfast was biscuits and gravy-looking water, a couple of pieces of bread, OJ and two kinds of cereal - none of which looked appealing. The TV had squiggly lines all the way through every channel, like I was 13 again and trying to see through Cinemax’s squiggles to catch some skin.
Spent 10 minutes trying to track someone down to checkout, as nobody would answer the phone.
It was fine for a single traveler just looking for a cheap place to lay their head, but I would steer clear if you bring or family or expect the general amenities - breakfast, workout room, TV, elevator - to be present and usable.
4/5
Good
Christopher
02/17/2023
It was nice except for around 10:30 the lady owner was giving us an hour warning. The guy owner was not as friendly or helpful. He had a more nonchalant attitude.
2/5
Sam
02/06/2023
Not happy at all
It took WAY TOO LONG to check in, have to give everything except my SS#,
The heater was so loud I couldn’t use while sleeping, and I didn’t need until about 4:30am,
but the toilet didn’t flush. And the water was off. I had to use the ice bucket to fill the tank with water to flush, and even then..
there wa no chain on the flapper thing at the bottom!
1/5
Gary
11/09/2022
This hotel is dirty and poorly maintained. We left after 1 night, instead of 5 nights.
2/5
Beth
10/15/2022
So noisy!!!
This hotel is very noisy at all hours of the day. The doors to every single room slam shut, so every time guests use their door the whole building hears it. The walls & doors do not cancel any sound & voices in the hall & other rooms can be heard clear as day. Also, they were vacuuming the hallways at 9:45 pm. First thing in the morning, housekeeping walks up & down loudly calling out to each other. Talking about the guests who are still in their rooms.
Checkout was at 11:30am. The desk called my room at 10:30 & 10:45, & hung up. I’m assuming they wanted me to hurry up but found it very unprofessional.
My room was bare bones & missing hand towels. Missing a personal touch…perhaps a local guide for things to do, menus or coupons for restaurants nearby, a guide to the tv, WiFi info…none of these were offered.
This hotel is not in an ideal location. It’s down at the end of a long frontage road with tons of potholes. There are plenty of other hotels nearby, i would definitely not stay here again based on my overall experience.
1/5
Nasrollah
10/10/2022
Not clean
3/5
Matt
10/07/2022
Only out of necessity.
The facility is in serious need of an upgrade. I would not have chose it but it was the only hotel with availability in the area. The room was just ok. The remote only partially worked, the chair at the desk was broken and almost tipped when I leaned back a little. And finally I saw at least half a dozen roaches.
3/5
Carole
10/06/2022
Unfriendly front desk. Outdated needs upgrade
1/5
Shelly
09/07/2022
13 hour drive to be frustrated
I booked my 3 night stay and paid through the app. The front desk person did not know how to work the system & I had to pay again out of pocket because (according to her) she couldn’t find my reservation. She even lied and told me that the manager came in the same day as check-in & fixed the problem. While I was out with my family, I had to drive 30 minutes back to the hotel because she claimed I did not pay. I was trying to enjoy my family reunion but the experience was awful & distasteful. That 13 hour drive to Illinois was ruined because the receptionist did not know how to do her job & had me wait over an hour for check in after a long ride. Also, there was a lot of hair in the tub and sink.
4/5
Good
Dorothy
08/14/2022
Okay
2/5
Jennifer
07/29/2022
Not good.
1/5
Anthony
07/16/2022
Mold all over the walls and what looked like large urine stains on the bed in the room they showed us. Moved us to another room that was cleaner. Was told that some of the rooms have not been cleaned in months. Waisted my points staying there. Will be reported to IDPH. Not a good stay at all.
4/5
Good
Bryant
06/25/2022
It was quiet and out of the way.
4/5
Good
John
05/31/2022
The room had a foul odor?
3/5
Rebecca
05/29/2022
Property seemed a bit sketchy, a lot of night time noise. Room had heavy musty smell.
5/5
Excellent
Dennis
05/14/2022
Nice place. Quiet and clean. Good complementary breakfast.
5/5
Excellent
Jodi
03/27/2022
Fast check in! Let us do it early since it was ready!!
5/5
Excellent
Gerald
03/21/2022
What a hotel should be
This is what you want when you need a good hotel. Fresh linen, clean room and a fantastic breakfast! Very friendly staff!
1/5
Kenneth
03/09/2022
This place has gone way downhill. Stay away unless you want to stay with undesirables. Partying all night long during the work week. Cops coming around to break up lawless activity. I know in this PC world nobody wants to be judgemental, but If your business success relies on providing safe and clean accommodations; you should be more discerning as to who you allow to remain staying at your property. My crews won’t be staying here again when working in the Decatur area.
5/5
Excellent
Shirley
02/17/2022
Very nice and clean with caring staff, highly recommend
5/5
Excellent
Charles
10/25/2021
3 star rating
No housekeeping Room had an musty odor was given a room spray when asked Even the hotel guide was mildew and musty. Room only had one paper cup had to ask for the supplies. The attendants were all very polite and friendly. Check in and out was easy.
1/5
Verified traveler
10/11/2021
The hotel was so filthy with such strong & terrible odors that we checked in and checked right back out.
2/5
Maureen
10/11/2021
The staff at this Baymont were very helpful and nice. No complaints with them. The property is older and needs work. Our TV didn't work and neither did our coffee maker. Housekeeping only cleaned part of our room and partially made the bed. That was weird. Overall there are many hotels in the area so choose wisely.
5/5
Excellent
Jacob
10/02/2021
Good
4/5
Good
Verified traveler
09/21/2021
The hotel was clean. The front desk clerk was friendly.
2/5
Philip
09/06/2021
Needs updated. Toilet seat was broken, and the shower knob came off in my hand. Door slammers and footsteps all night.
3/5
Christian
09/03/2021
It was clean. But it’s in need of updating.
No elevator.
Basic place to sleep.
Served it’s purpose.
Would only stay again out of business travel necessity.
The Staff was helpful. It’s just old and needs a re-boot.
It’s location at end of dead end is not ideal.
I almost drive out without checking in when I got there.
Staff was friendly.
Place is just old. Smells like it needs new carpet and paint to get rid of 50 yrs of smoking.
1/5
Verified traveler
08/10/2021
Dirty very musty smelling bugs in the room I will never see them again
5/5
Excellent
Heather
07/31/2021
Clean and friendly
Clean and friendly
4/5
Good
Robert
07/12/2021
Overall good
There was leftover toiletries left in the shower by a previous patron and tub could've used cleaning but overall it was a good stay
3/5
Cheryl
07/12/2021
Smell of mildew
Customer servicecwas great. Hotel was clean. Although, it had a heavy smell if mildew./Dampness. They had fans running on floors when I entered. Strong smell of pinesol and cleaning items. I guess they were trying to block the mildew smell. I had a hole under the sink. I had to ask the desk clerk to cover it. Didn't feel comfortable with it being open. Rodents do live in wallsDesk attendant did cover the hole with tape.
3/5
Verified traveler
06/27/2021
Located next to cracker barrel
2/5
Adam
06/27/2021
Under the bed was full of trash. Still had dirty wash cloth in bathroom
5/5
Excellent
Robert
06/26/2021
Great price/CLEAN
not only was the price right but the service and bed was so comfortable with bright white sheets! The room was spotless! Shower was amazing. Been traveling for a month and this was our last stop on the road and it was a great way to end it!!
5/5
Excellent
G.
06/21/2021
Nice
Everything was very nice.
5/5
Excellent
Verified traveler
05/23/2021
Property was very clean and quiet and safe. I needed to stay there while I was getting remodeling done in my home. It is also pet friendly
4/5
Good
Verified traveler
05/12/2021
Keep in mind my perspective on hotels is I just want a clean room with a decent bed to sleep in with a usable shower.
The room was very clean from what I could tell. The bathroom was clean and had hot water. The bed was comfortable. The only (very very minor) problem I had was there were complimentary bottles for shampoo/conditioner and lotion but no body wash. I was too lazy to bring my own anyways.
The location doesn't have anything major around it and is at the end of a long road of hotels but it's also Decatur, there isn't a whole lot to do there anyways. There is a gas station and some food close, and I guess a best buy if you need any last minute electronics.
Good hotel, was very pleased with my stay and the price, the staff were very polite as well.
4/5
Good
Verified traveler
04/23/2021
Very quiet, friendly and helpful staff.
5/5
Excellent
Thomas
03/15/2021
Great nights stay
Everything was as it should be. I will stay there again
4/5
Good
Anthony
01/11/2021
It was a good stay and location
5/5
Excellent
Elizabeth
12/15/2020
Good service
Service was friendly and quick.
5/5
Excellent
Lindsay
12/02/2020
Solid value, great location.
This was our second time staying here! We have family in the area, and found this property to be such an excellent value that we really didn't even check around at other properties this time around. This time we had our dog with us, and they fully welcomed her with a very reasonable $10/night fee. I'm sure we'll be back!
3/5
Verified traveler
11/23/2020
It was "good," but not great. Room needs updating - toilet runs, faucets drip, paint job sloppy.
1/5
Kim
10/18/2020
We immediately checked out when we saw evidence of BED BUGS!!! The rooms were not clean.
4/5
Good
Karen
09/21/2020
Friendly staff, clean, bed was harder than I like but overall good
3/5
ARIC
09/01/2020
So so place
Stayed here for one night while my son was hospitalized in Decatur. Just needed a place to lay my head after visiting hours and to clean up before returning to the hospital in the morning. Worked fine for this, but wouldn't use it for much else....especially if traveling with a family.
5/5
Excellent
DIONNE
07/26/2020
relaxing stay
This establishment is clean and quiet and just what was needed
4/5
Good
Irish
07/24/2020
Quiet,away from highway, but close enough to easily have access
5/5
Excellent
Monik
06/21/2020
I didn't like that they offer breakfast, but wasn't none serve and other hotels in the area had to go breakfast
1/5
Verified traveler
03/01/2020
The staff was rude and racist
I frequent this location often and the new guy was a prick.
He will be reported
I was only there 1 hour
His attitude towards me did not sit well
5/5
Excellent
Verified traveler
02/13/2020
The staff is wonderful! Always caring and helpful!
4/5
Good
David
01/24/2020
Clean, comfortable, friendly service.