5/5
Excellent
Bruce
06/19/2024
The staff was wonderful. Asking all the time if we needed anything. Checking on how we were. And we saw many times where management was making sure staff was ok. Really cared
4/5
Good
Verified traveler
06/13/2024
So for it's fair. Some of the staff is great. Too many people doing things that they shouldn't be doing in the public areas like smoking blunts/joints
5/5
Excellent
SB
06/12/2024
The friendliness, welcoming, helpfulness and efficiency of the check-in: ALL a very "positive" check-in led by "Maria".
1/5
Magesh kumar
06/11/2024
There was a water clogging in sink and it was never resolved until I checked out. Even after repeated reporting.
3/5
Stivenson
06/05/2024
It smell like smoke in the room and the windows barely open
1/5
Nikkion
06/04/2024
Like nothing
1/5
Curtis
06/03/2024
The room had so many roaches in there I was very upset I would never stay there again. They need to do better no one wants roaches all over their clothes and bed when they sleep.
1/5
David
05/31/2024
Very disappointed. Property inspection de was dirty. Room had large stain on carpet, flooring was sticky and tile was unclean. The smell of weed was pervasive in the room as we lay in bed. Booked a 10 night stay and left after one night. Although we only stayed one night I was charged. a 3 night stay.
1/5
Beth
05/26/2024
Unfortunately our room was not cleaned from previous. Room was in shambles. Whole facility i.e. elevators were dirty. Front desk was nice but Will not book there again.
3/5
Donna
05/23/2024
No outlet to charge my Android phone!
1/5
salman
05/19/2024
***DO NOT STAY.***Cought 2 cockroach. I do not recommend for family with kids. I felt unsafe With my wife and 2 kids. Thank God styaed only one night. I caught 2 cockroach. We were 4, only 3 pillow. I askes the front desk, no pillows and only one extra blanket was given. AC was making loud noice, sink was clogged and toilet was flushing very slow. Strong smoking smell. I saw people smoking weed by the entrance. I believe secion 8 people are living in many of the rooms. Do not expect hot breakfast, only coffee and store muffins with granola bars. Dogs barking, people screaming in rooms. Another mother was in nearby extended stay with a daughter, she asked for refund when she saw the conditions but was denied. It felt really unsafe. Never again staying. Only good thing is the asian girl working on front desk, she tried to help us alot but there were things beyond her pay scale. Reqlly bad business.
1/5
Jillian
05/18/2024
Property is in need of repairs, toilet was leaking on the floor, part of the sides of the sink were hanging off, all metal pieces (drains, etc) were rusty, doors entering in the building aren't updated and are somewhat difficult for wheelchair access. There were roaches in the room and hallway. Room had not been cleaned well before we came in. Handicapped ramp is not accessible for my wheelchair as there is a pretty big gap between the parking lot and the sidewalk/ramp area which my wheelchair wheels kept getting stuck in requiring my boyfriend to physically lift the chair out of. We were told we would be in a wheelchair accessible room with a roll in shower with a bench but they ended up putting us in a different room with a tub so I was unable to have the shower I so desperately looked forward to. In the morning the fire alarm went off and everyone had to evacuate into the pouring rain out front. The front desk staff was super helpful, friendly, and refu ded our stay and assured us the room would be closed and the roaches would get treated but I have never had such a disappointing experience at a hotel before.
3/5
THOMAS
05/16/2024
Most economical. Room was clean except the couch (sticky spot) and excellent for me. Managers were very responsive. Hallway smelled bad and not just old cigarette smoke either.
3/5
Donald
05/10/2024
The room was dirty and in need of minor repairs. The sewer backed up in the middle of the night and flooded our room. The staff gave me towels to clean up the water but never checked on us to see how we were. They did refund one nights rent but not the taxes and fees associated with it. The staff was nice.
2/5
Kelly
05/06/2024
Floors were disgusting. There was dirt all along the tub. Cockroaches and doid on floor in kitchen
1/5
Brian
04/25/2024
Dirty when enter property. Went to a non clean room. Dirty sheets. Checked out immediate. Hope to get a refund.
1/5
Nixalis
04/22/2024
Property have cockroach
5/5
Excellent
Arthur
04/17/2024
Good place
A quick nights sleep on a trip across country. I slept well, was comfortable
3/5
Linwood
04/16/2024
Average review
No one at check in - had to wait about 8-9 minutes for person to show up (she was very nice and efficient).
Asked for dishes, took forever to get them
Seems like the place is understaffed,
Lobby smelled of smoking a bit,
Bathroom sink was clogged when we got there.
Room was comfortable.
Cockroach running around room
Decently quiet, room was fine,
Needs more electronic recharging plugs or availability,
Room needs more outlets in general ,
OK stay - decent room - needs updating, bed comfortable, if a bit short,
1/5
rabi
04/15/2024
full of cockroaches, stay away
1/5
nikki
04/14/2024
This place was disgusting there were glue traps in the hallways as well as cockroaches we checked in the middle of the night !!
1/5
Anthony
04/12/2024
There was an infestation of roaches and it took hrs for me to get transferred and into a new hotel which ruined my trip
1/5
Keosha
04/12/2024
My daughter found a dead roach, stuck in goop in the kitchen drawers, as well as multiple live roaches everywhere in the room. All of the dresser drawers are broken. There were no amenities available at the hotel claimed would be not even the coffee pot. The breakfast included was oatmeal and coffee, absolutely worst hotel experience ever even the mattresses were overly stained
4/5
Good
Scott
04/10/2024
It’s good for what you pay.
1/5
Jay
04/09/2024
The worst place I ever been.
2/5
John
04/04/2024
Cockroaches and smelly
3/5
Barry
03/25/2024
Front desk was unattended when I arrived around 6:30 pm. Had to wait 10 minutes to check in. In the interim, I had to listen to a laundry employee's screaming child. The employee did nothing to remedy this. There was a faint smell of marijuana around the entrance. The room itself was okay, except it was missing a toilet paper holder and a towel rack, and the clocks were not set to the proper time. And there was a barking dog in a room a few doors down from me. I chose it for it's location and price. I was not expecting the Taj Mahal. So overall it was okay for the money paid, for a one night stay.
3/5
Abigail
03/17/2024
Would not stay again
1/5
Nidhi
03/12/2024
I won't recommend this
1/5
Nilsa
03/11/2024
Awful
The hotel staff was pleasantly nice. Not a place where I would go I left and didn’t stay there after seeing roaches in the room and the area wasn’t a safe one.
1/5
Nilsa
03/10/2024
Nasty
This is a nasty place. We did not stay there as it was unsuitable and unsafe.
4/5
Good
Rachael
03/03/2024
Fine
It was fine
4/5
Good
Brad
02/18/2024
Comfy, cozy and clean
5/5
Excellent
Kelvin
02/09/2024
Very nice đź‘Ťto staying.
5/5
Excellent
Zorilis
02/08/2024
I loved my stay trying to go again this weekend
5/5
Excellent
Ann Riley Taylor and Kieran
02/03/2024
Coffee in the morning, clean and safe.
5/5
Excellent
Charlene
02/01/2024
empty complimentary shampoo
5/5
Excellent
Anderson
01/31/2024
Very good
2/5
Joseph
01/28/2024
Awful. First, the check in process is insanely long and it is the first time everyone staying had to show their ids. Never seen that anywhete. For a non smoking hotel the hallways reek of cigarette smoke. The first room we had had poop all over the toilet seat and they had no one to clean it so switched us to a new room that smells horrible. Thankflly only here one night and will bear through it. Definately do not reccomend
4/5
Good
Rachael
01/14/2024
Clean
Needs to clean better
3/5
Verified traveler
01/13/2024
Pillows were hard and gave us stiff necks. Couldnt find the trash barrel in the room.
2/5
Poliana
01/01/2024
No good !
1/5
Brian
12/08/2023
This property is very dated. As soon as you walk in there is an odor. The elevator, hallways and the room smelled awful. It made me nauseous the entire stay. The bathroom was not clean, the kitchen dishwasher was falling apart. Everything was just gross.
5/5
Excellent
David
11/26/2023
Everything was OK according the price. No complaints
1/5
Verified traveler
11/01/2023
Ugh.
Staff was great - super nice and helpful. No complaints there! But! Hotel was gross. The other guests are just filthy with too many loud people in one room, generating food trash they leave in the hallway, smoking in their rooms. Loud children running in the halls. Cigarette butts in the laundry machines. And then ROACHES. When I notified and provided proof on a FRIDAY, I was told no one would be coming to “inspect” until TUESDAY. Again, no fault of the staff - they don’t make the rules. But completely unacceptable that corporate doesn’t act faster. Or better yet, crack down on the guests. Would be an OK place if the guests didn’t bring in roaches and create such filth.
3/5
julie
10/17/2023
Was under construction, was very dirty around the building. Bed was comfortable.
1/5
Ray
10/13/2023
Was informed at checking in at 630 pm my room was canceled due to overbooked. There were many signs warning about not leaving valuables around and it was apparent there were many non-paying guests on the property. Upgrade to a Holiday Inn express and get the 2-3 star experience this place couldn't've provided based on the quality of the check in area.
3/5
Megan
10/08/2023
Do not recommend
Would not recommend this hotel. Bed is loud and not comfortable. Pull out couch is also loud and not comfortable and there was food on the floor once the bed was pulled out. Bathroom is not clean, needs major overhaul and has mildew. Faucet keeps falling off and toilet doesn’t flush properly. Smells like it used to be a hotel in which you could smoke. Grab and go breakfast is coffee, tea, hot chocolate, granola bars and packaged muffin.
2/5
Robert
09/27/2023
The only thing I liked was the price. I guess you get what you pay for. I stayed 18 nights and I slept on the same bedding for 15 of those nights contrary to being told during check-in that I would be scheduled for housekeeping weekly. I finally requested a change in bedding, clean towels and bathroom cleaned. That took 3 days because first the housekeepers "have gone for the day" and then "a housekeeper called out". Carpeting is shabby, toilet seat is child-size, no coffee makers available ("on order"), child noisy. Will not stay again!
1/5
Ted
09/18/2023
Staff was very nice at least, however every time you needed them they took multiple minutes to notice you at the desk even after being alerted. That was the best thing about it. Besides just being a grungy mess the carbon monoxide detector was chirping and needed the battery changed. Whole place smelled like rotten fish too.
4/5
Good
Brian
08/31/2023
Large room, good bed, nice staff and economical
4/5
Good
Jose
08/29/2023
Good for a night or 2
4/5
Good
Dmitrii
07/14/2023
Staff is amazing. Natalia was really helpful. Parking is good, location is close to route number 9,90 đź‘Ť thank you!
2/5
Scott
06/15/2023
Suite had no plates, silverware, coffeemaker - just poorly run - not worth the cost - facility being used for special services of some kind for state, I think - lots of trash and just below standard for price!
5/5
Excellent
Patricia
06/10/2023
The staff was very nice and attentive…I would definitely stay there again. Christy was outstanding!
1/5
Steven
05/28/2023
Suburban ghetto
Worst hotel I ever stayed at. I booked it because it was a good value 5 years ago. Apparently it hasn't been cleaned since. The woman at the desk was friendly. That was the best part of the hotel. The kitchen area floor was actually sticky. The carpets were filthy. I tried to book somewhere else but its a holiday weekend. NEVER GO HERE. Trust me.
3/5
G
05/25/2023
Location and Convenience was good.
Room I was assigned was not ready for me when I arrived at late afternoon.
Front desk was quick to assign me a new room.
When I came back from my meeting after 9:00 PM there was a person sitting in a car outside the entry door I was to use. Nothing bad happened but it was a little unsettling.
Could not find a remote control for the TV in the room.
2/5
Jessica
05/21/2023
Not vacummed
Trash under sleeping sofa and corners
No trash can in room
Halls smelled
Check-in took a while only 1 worker helping 2 others pretended to be busy
Did not have any pillows for sleeping sofa
Did not have any parking passes
Did not have any sheets for sleeping sofa, when i called to request they stated they were being washed and to go down in an hour to get
Left, ate, and returned over an hour later and i had to wait for the blankets in the lobby
When we entered the room it smelled as if someone just finished smoking. (Non-smoking room)
Never again, waste of money
2/5
Lillian
04/30/2023
My first room was disgusting. Finger clippings and hair were on my bed. Trash is piled next to elevators on both second and third floors. I did request a room change, I won’t go back. Second room clean. Staff friendly and accommodating.
5/5
Excellent
William
04/18/2023
Quick trip to Boston for the Marathon
It was a very quick trip to Boston for the Marathon! Got in late and left early! The room was clean spacious and comfy! Zero hassle! Perfect! Will do it again next year
1/5
Verified traveler
03/27/2023
Not a hotel that should be on the site
Immediately after checking in I checked out of the hotel. To begin with the hotel lobby, hallway, and elevator were messing and there was an odor. The lobby and hallway to my room had bags of trash lined up against the walls. The elevator and hallway to my room smelled like trash and dirty diapers. I booked an accessible room because my husband is disabled and the shower was not accessible and the room was small. He did not have enough room to comfortably get around. Overall, this was probably one of the worst hotel experiences I have ever had. Hotels.com was somewhat helpful but has not yet gotten me a refund for the room- especially since the room I booked was not the room I received.
1/5
Gail
03/20/2023
Avoid this property.
MAJOR SECURITY ISSUE! 1: I forgot my key in my room when I had left for they day; when I return a person who I had not seen at the front desk just took my word that I was a guest and gave the correct room information - never asked for ID and gave me a key!!!! 2: the keys kept deactivating, very old school keys, but every time (5x) I went down to get my key reactivated not once did anyone ask for ID. I'm sorry people this is a major security issue!!!!
Other tenants were constantly propping the outside back door open so anyone could walk in the building. Another security issue.
My room's trash wasn't remove from the last tenant and the floors were dirty - when I removed my socks the bottom were brown - GROSS! There was what looked to be old drywall dust in the closest area from a patch job on the floor so that hadn't been cleaned for a long time.
The window curtain was installed approx 6" from the window on a straight bar so there was no way to block the morning light.
Very noisy. I think people are actual living here. I saw a room that was so packed for a stuff (hoarder) you couldn't see the room. Lots of doors slamming, kids running in the halls and screaming, stomping on the floor above me.
On a positive, the staff was very friendly.
1/5
renee
03/19/2023
The property is dirty, floors could only be walked on with shoes, no bare feet. The only one employee Christie was pleasant. The 3rd shift person sat in the break room socializing with a male person. When asked if the floors would be vacuumed and cleaned we were told talk to the manager. I would never recommend this place.
2/5
renee
03/19/2023
The room floor and hall floor we filthy dirty, the staff said they did not have workers to clean, the rooms did not have pans, utensils, or coffee pot as advertised. Never will stay here again
1/5
KATHLEEN
03/10/2023
Don't Bother
This place was so bad that we left after an hour. Girls at front desk were nice however the hotel is run down. The room smelled. Dog feces all over the back lawn and walkway. Big signs in the parking lot hotel is not liable for theft. We were traveling with our camper and we worried about a break in. I am not sure why Hotels.com has this hotel listed.
1/5
Grace
02/21/2023
Dirty place
5/5
Excellent
Elmer
01/18/2023
Great place for vacation or business some days. The room was cleaned but some thing are missing , but the experience was good.
3/5
Michelle
01/16/2023
Breakfast was only coffee and pre packed muffins
1/5
Verified traveler
10/25/2022
Definitely not staying here again!
The first room we were given was as the previous occupants had left it! The second room we were given had stained sheets and hair on pillowcases! No blankets in room and no blankets given upon request.
The toilet was draining slowly and then got clogged. Instead of someone coming in to fix it we were given a plunger!
Coffee was terrible and breakfast was pathetic!
2/5
Karen
10/25/2022
The property isn't well kept. They allow pets and there are multiple spots on the hallway rugs where animals have vomited. The rooms are below average in cleanliness. The rooms have vinyl flooring (probably so they can allow pets). The back doors were both held open by rocks after dark. It just wasn't a good experience.
1/5
Oxana
10/25/2022
- Dirty bedding on the pull out sofa
- underwear underneath the bed
- have cleaned bathroom
- no cups, plates or silverware in the kitchen
1/5
Alice
10/25/2022
Don't go. Water did not fully engage, no full shower. Drain did not drain, showered in 2 inches of water. Breakfast promised by only instant oat meal or muffins in cellophane. No glasses dishes or pots in kitchen, told later that I should haver requested a dish package. No personnel present at check out. Check in personnel was slow. Some other occupants were loud in morning. Each nigh 1-2 people hanging out in parking lot in their cars, motor running, lights on.
1/5
Rejoyce
10/23/2022
Don’t stay here!
I waited for a desk person for a long time. 1st room wasn’t made at 9pm. If I hadn’t just driven 10 hours, I’d have found another place. The 2nd room was filthy! The room smelled like fish. I wiped the toilet seat and my wipe was dirty. My shoes stuck to the floor, video taken. The sheets had hair and dirt. Moldy shower curtain, and possibly blood, smelled like urine. There was not a trash can in the room. Toilet failed to flush and tub didn’t drain.
I laid on my car blanket with my own pillow, too exhausted to wait for yet another room. And frankly, understaffed would not have been better.
I have asked for a manager’s email to write a formal complaint. I don’t have that, yet. I want a refund.
2/5
Tim
10/23/2022
Delayed check in
Check in states 3pm. Arrived at 4:45 had to wait for a room to be cleaned??? Not the experience I have enjoyed in the past
1/5
Jesus
10/10/2022
There were cigarettes burns on the sofa, cracks on the bathroom door and several other stuff. I think they were understaffed, because they definitely didn’t clean my room after the last person… I found sock and papers… I asked for clean sheets and a blanket that never came because they didn’t have them. There was supposed to be a “complimentary breakfast” but they were out.
1/5
Ann
10/10/2022
Service was terrible,no one available at front desk or on phone.No blanket on beds or in room.
3/5
James
10/04/2022
Easy access off the highway. No check in parking, had to drive around to the back to get in. Once there, all doors were locked. We thought we’d have to walk all the way around to the front but someone held the door open for us. Room had no carpets, cold linoleum flooring. No bath towels. Smoke alarm on the ceiling was missing. One plastic drinking cup. Full kitchen, which is cabinets, range sink and microwave; you have to ask for everything else like utensils. Free breakfast consisted of coffee, lukewarm water for tea, individually wrapped granola packs and oatmeal which was all gone. Two run down vehicles and a trailer in the parking lot with flat tires. We won’t be back. Come on, ESA, you can do better.
5/5
Excellent
Tycho
09/23/2022
Loved the room, excellent for working remotely, big desk! Overall also cozy!
3/5
Verified traveler
09/16/2022
Friendly staff, property is a 4 out of 10
The location is in the middle of no-where. There are folks who live in the hotel some noting they have been there for years. Each floor has huge trash bin where you drop trash, so as you exit the elevator you are greeted with piles of trash. The hallway floors are not mopped nor vacuumed. It is an extended stay, but you have to ask for plates, cups and pots to cook with. If you have pet allergies beware as there is pet hair throughout the property's carpets.
1/5
Mellanie
09/07/2022
.
1/5
Asiye
09/05/2022
Worst hotel .
2/5
Lesley
09/05/2022
Very dirty room.
The hotel was booked to the max and they seemed under staffed.
The room smelled terrible even after febreeze. The room was VERY Dirty. The pull out couch had dirt and debris on the mattress and underneath. There was dirt and debris under the fitted sheet
2/5
Alan
09/05/2022
Floor was sticky. Bathroom door did not fully close. There was a huge clump of hair balled up in the middle of the room. I was only there for 1 night so I didn't really care but i was glad the bed looked clean at least.
3/5
Stuart
08/24/2022
A non Extended Stay at the Extended Stay
Overall the stay was what I expected not bad but not superb. The staff was polite and somewhat helpful.
3/5
Verified traveler
07/25/2022
Not as good expected
This was my first time to stay in the hotel chain in the States. I stayed in Extended Stay Canada several years ago in Toronto and was very satisfied with it. This one is below my expectations. There was a kitchenette in the room, but equipped with literally nothing, not even a coffee maker. There is no bed set for sofa bed. As with the items in the kitchenette, you have to ask the front desk for any items you need to get them. The front desk lady was helpful. She told me that no room is equipped with these except the basic because customers take them away with them when they check out. I was surprised to hear that but believe that must be true. In the one night stay in this location, the hallway was filled with curry smell because someone was cooking with room door open. The self-takeout breakfast was very simple but is ok considering the post pandemic situation. Will definitely try a different place if visit the area.
3/5
Verified traveler
07/23/2022
Eh
Found trash under the bed. No paper towels or utensils to cook with available. My husband found the bed uncomfortable. My daughter found the pull out couch uncomfortable as well.
3/5
Jennifer
07/21/2022
Very basic
The clerk was professional and polite but the place was very basic but the price reflects that (I guess?). Room was clean but very basic and no supplies in kitchenette.
3/5
sean
07/13/2022
The highlight is/was the staff. Very friendly, genuine smiles, and seemed to actually care. Not an easy task in the post Covid world.
Negatives were largely associated with the property. No cutlery in the room or cooking pots/pans. No ice machine (????), cabinets were clean but bare and beat to heck. No dishwasher soap, no packets of dish soap, AC unit was very weak and loud. Pool filled in with concrete? Looked that way.
Staff saves this property in my experience.
1/5
dave
07/11/2022
This property needs a complete makeover. It seems like a hotel for dogs and cats. It’s gross.
1/5
Cole
06/26/2022
I never got to check in and had to sleep in my car, because their where no rooms at any of their branches or any other hotel. As you can see I never checked in. I expect full reimbursement. Very upsetting end to my night. I don’t understand how I can have money taken from me and not be guaranteed a room.
2/5
Chad
06/06/2022
Very underwhelming on all fronts.
4/5
Good
Thomas
05/25/2022
Good short stay location
3/5
Gerald
05/16/2022
The breakfast was “ grab and go” a few snack bars , coffee tea or hot chocolate. I’ve had much better grab and go breakfasts.
No coffee mugs in room so we couldn’t even make our own tea in evening.
1/5
Foday b
05/14/2022
Lack of proper communication with the hotel
My reservation was canceled upon my arrival at the hotel because there were no rooms available after driving over 600 miles and I have to fetch another nearby hotel (Red Roof inn). So it was a terrible night.
1/5
Martin
03/28/2022
I was charged twice. I paid on Hotels.com for two rooms, I got one room assigned to me and family because the Hotel was full. I was also charged on site even after paying on Hotels.com. This double billing appears on my credit card. I have launched a complaint with the credit card issuer. Hotels.com online support failed me as I wanted to submit my complaint.
4/5
Good
Anna
03/28/2022
Good value for a hotel. Staff was very nice.
4/5
Good
Sriram
03/23/2022
Lot of amenities.
5/5
Excellent
Richard
03/19/2022
Wish you had a coffee maker, glasses in the bathroom to brush your teeth, no dishes, pans, etc
5/5
Excellent
Linda
03/09/2022
Very clean. Staff was wonderful. All of them.!
5/5
Excellent
Amy
02/24/2022
Excellent!! Good price and very nice, clean rooms. Friendly staff also