Very nice place to come to to relax
Staff friendly and facility very clean
It was average
PROS: Room was clean and style was great, breakfast was good for a budget hotel, shower pressure was awesome!
CONS: Pool felt like bath water - glad it wasn’t cold but it also wasn’t refreshing; bathroom was tiny (think standard public bathroom stall where it’s hard to close door without moving all the way in and to the side of the toilet).
Sent me to a room with a couple doing what couples do at check in
I asked for a receipt and never got it. I asked for housekeeping service and never got it.
I had been on the road all day and night. I called them around 4am and expressed concerns about moving up check in time (that is at 3pm) up because I was extremely tired.They let me check in as early as 9:30 and even allowed me to eat breakfast that ending at 9am. I really appreciate them working with me.
I had a very comfortable stay at this hotel. I needed a pet friendly hotel that accepted both cats & dogs. I had booked at another hotel, but they didn't bother to mention that they didn't accept cats, so i was in a bind after driving for 14 hours. This hotel came through. I was very happy with my stay. The bed was comfortable & the room was very clean.
Mallie checked us in and was really sweet and personable.
The staff was amazing!! I think Josh was the gentleman working when we checked in. He was very friendly and fixed our fridge.
Took my parents to visit family & friends. We had a wonderful stay. Staff very knowledgeable & friendly. Clean rooms & property. One of my favorite hotels to visit while in Joliet.
I enjoyed this stay more than I thought I would. Decent included breakfast and pool. I did not like where the ice machine was, LOL. Small thing. I believe it might be an older HVAC system in the hotel that caused noise at night in my first-floor room. Victor and housekeeping were great!
Breakfast was good. Just disappointed with how dirty my room felt. Toilet, fridge, tv remote, gross looking stains on chairs and countertops needed to be wiped. I felt like I didn’t want to touch anything during my stay
The hotel was clean and breakfast was great. Only complaint is we stayed at the other best western in Joilet and switched for the next night to your because it had a hot tub. Paid 40 more for the hot tub to be broken. You should haveit on the website that the hot tub is down for repairs
Clean facility and in a good area
The room was nice but the toilet was loose needs to be fixed there was no tissue in the tissue box and there was spider webs on the lamp on the table cleaning service needs to be done more efficient other than that beautiful I'll stay there again and again and again
Great for families
This place had good reviews and we would stay here again. The continental breakfast was actually better than I expected. They had more than the usual cereal and yogurt. They actually had omelettes, potatoes, biscuits and gravy etc.
The beds were ok. Slightly on the firm side. Rooms were clean. Staff was friendly and the place is conveniently located near restaurants, a mall, and stores
Great hotel and location for visiting downtown Plainfield!
The stay was excellent. The staff was friendly. My only complaint is that I was next to the laundry room so I was woken up really early by machines and everything every day. But aside from that I highly recommend the property and I would definitely stay again.
Checked in to property with children in swim suits eager to find pool. Came down to use pool later and Illinois Health Authority closed it a week earlier. They should have said something, booked stay primarily for that amenity. I prepaid for stay, they charged me a second time too. It’s currently being disputed.
We are a hockey family and this hotel was close to the rink. It was clean and the staff was very nice and helpful.
Garbages in common areas and at the back door were overflowing and needed to be emptied.
The pool was closed because of bacteria?? And this is posted on the door to pool. Expedia customers have a right to know if pool is unavailable…. Why else have filters we can select
Staff very friendly and helpful
Room smelled like dogs. we went to complain but no one could be found The office was locked. Finally found a lady working in the laundry. She went nextdoor to another building, came back and said that the office should be open now. Went back to office, waited 15 minutes and no one came. We went next door to Red Roof Inn and syayed there. Would like our money back. Please help.
Let down my expectations
I picked the Hotel because of the pool and spa. They were closed by health Department, so my family couldn't use the pool facility.
From the beginning of our journey CeCe was attentive, she gave us a call when our room was ready which was a relief since we arrived from a red eye flight at Midway. Thank You!
The woman who made breakfast was amazing! Perky and fun and genuinely wanted us to have an amazing day when we left.
The hot tub was so tiny it was like a home bath tub.
Hotel was located in walking distance to the mall and a few restaurants. Manager was very friendly.
We got this hotel while we were on a tournament and it was cold and it was the only one listed with a hot tub. The hot tub was not functioning and disgustingly dirty. The pool was dirty and not heated. The room was also old and dirty. I don’t expect this for the price I paid. The front desk has one gentlemen who looked like he was upset to be there. Won’t be staying there again.
Service was extremely fast, efficient and friendly. Very clean and great hot breakfast.
Toilet did not flush
Was not given room we booked. Pool was allowed to be booked for multiple hours by same person.
Left after a few hours kids banging on doors and calling rooms
Staff very friendly and helpful.
Cee Cee at the front desk was very helpful and all the staff were great!
The hotel was very clean the staff was friendly and the breakfast buffet very nice. We really enjoyed our stay and will be sure to come back again.
Staff was very nice and service oriented. Hot breakfast offered as well which was good.
Nice property and great staff
The Plus Review
It was super nice I ended up staying another night. The shower was super relaxing. The staff was respectful and friendly as well. I forgot the manager’s name but I appreciated her service.
Close to shopping and food
Have stayed here several times with no complaints. This time the shower was not cleaned as there were long hairs on the wall. I am bald so I know they were not mine.
i was very clean close to everything i will rent this place again
Best in area
Great stay No complaints I will definitely stay again
The lobby was very clean and the staff is amazing and so friendly. I would definitely recommend this place to anyone and would definitely stay there again.
would not stay here again
Hotel should be cleaned better. There were what looked like ants in my room. Several scatted about when I turned on the lights. The rooms were musty smelling as well. The carpet should be updated as well. This hotel overall was very disappointing.
Very impressed with the hot breakfast. Waffles, bacon, eggs, hashbrowns, bagels, etc and staff kept it replenished and very clean. Queen bed was comfortable. Convienient location right off Hwy 55. 2 thumbs up from us. We were travelling and did 1:30am check in and they were very accomodating. No issues..call first to let them know.
Easy check in and check out with a dog. Friendly service
The breakfast was very nice, easy parking, good air conditioning. The clerk when I checked in could care less about me but the staff the next day was very friendly.
Will Definitely Return !
Clean , customer service was always on point and very helpful.
Overall, good stay for the purpose of our trip. Fitness center treadmill is loud, but that was it. Breakfast options were plentifull.
Staff very friendly and helpful. Only complaint was back door of hotel didnt lock (unsafe) and constant smell of marajuana from two rooms located near us.
Safe and clean
The staff was very friendly and helpful. Our room was clean and very comfortable. The only draw back was house keeper came to our room the two days we stayed at 7am. Most hotels they don't come around till around 9 am. The hotel use cdc guide lines very well. Breakfast was grab and go. We where very happy with the covid 19, protocols.
Very clean. We signed up for a swim time where we were the only ones in there. Rooms were big and clean. Comfortable bed. Good area
Nason (I think this is correct) helped us check in and also check out. He was friendly and helpful. The hotel looks as though it’s older but has been renovated within the last few years. There was a large family group with rambunctious kids but they did not keep us awake too long. Lots of offerings at the breakfast. The hotel was easy to get to. If I were in the area I would stay again.
Property was just okay. Beds were uncomfortable - air conditioner was from the 1990's - Pool was a joke - rooms are small. In need of room updates pretty bad.
Very friendly staff!
The cleanliness and staff was nice
Nathan I think his name was at the front desk was awesome! Probably the best hotel worker I’ve met. So nice and accommodating!
Staff and the facility were great. So nice and very accommodating. Air condtioner was a little loud but over all they deliver great service and make your stay enjoyable.
The staff was very kind, helpful, and accommodating!
The room was dirty! Housekeeping said she couldn’t clean it. Dogs were barking all night also. I would like a refund
Dirty, outdated, wouldn’t recommend it.
The rooms were dirty and outdated. Carpets were stained and old. Beds were not comfortable. Another guest was smoking on our floor in a smoke free hotel.
This property was close to family for a visit. Selected the hotel because of free breakfast, but not pleased with offering. Breakfast sandwich in refrigerator and no cereal.
The people at the front desk were super nice. Especially the one that checked me in. Thanks.
I could go on. Very unclean rooms.
They are very nice and clean during this COVID and very quiet.
Bathroom didn’t work was not so good experience
My fiancé and I and sometimes the kids stay here every time we come to town to visit his family. The staff is always friendly and accommodating. The kids were thrilled our last stay because the pool was open during covid. Not this stay but about a couple months ago. They even had a gal making made to order Belgium waffles during breakfast time since they have a limited breakfast once again due to covid. The hotel is very clean! I feel terrible that I spilled coffee on the paper I wrote the employee's names on to mention in my review who contributed in making our stay exceptional but hopefully I'll guess close and management will know who I'm talking about lol Ed the manager in the morning let us extend our checkout til 1pm. We had checked in about 2am so we needed that extra rest. CC checked us in the second night we stayed, Friday, and was so friendly and outgoing! I'd recommend to a friend forsure!
Wonderful...would stay again
Wonderful hotel staff, location was close to shopping and restaurants. Easy access to major highway.
The hotel staff was very pleasant during interactions and wore masks at this time. The room was clean although I did find a wet hand towel between my larger towels with black hair attached to it, which was disgusting. But this I blame the guest before me than the staff. Also, the bathroom sink did not drain well. I stayed with my pet and there was plenty of places to walk, and it was a safe area.
No thank you
This is one of those hotels that gives hotels.com users their worst rooms. Mine had water damage, lights that didn’t work, a flashing alarm clock, a washcloth in the shower, a non working tv remote, and I received not one but two unscheduled wake up calls at 6:00 & 6:15.
Very nice place to stay with friendly and accommodating staff.
Great location and staff. Rooms were clean and ready for us upon arrival.
Nice hotel in a safe part of town. Pool was actually open!
Room was clean enough, though I doubt they are taking extra Covid precautions since No one was wearing any masks including the staff....Best Westerns are usually good but this one was lacking.
This place is very clean and has friendly staff.
Staff were friendly. Room was good but some rubbish was left on the floor. Made me wonder how clean everything else was.
It was leaking from ceiling in middle of the night. Flooding the bathroom. Staff did very little to help.
Convenient, nice staff. Comfortable room. Safe location
The room need ceiling repairs water strains in ceiling.
Mold in grout around bath tubs.
Great Room, Great Price.
Room was comfortable, clean, and quiet. There is a public washer/dryer available for a little more than you would pay at a laundry facility but the convenience makes it worth it. Their breakfast was fresh and many options to choose from.
The staff was friendly and welcoming. The pictures online matched the room 🤗. I really enjoyed my stay.
I have a dog and needed a place to accommodate him, as well.
Air conditioning didn’t work properly but other then that our stay was great. Breakfast bar was wonderful! Staff were kind.
the room could've used a bar of soap to wash our hands after using the rest room but other than that was a very pleasant stay and was a comfy cozy room!
Great staff ! All amenities with a free self serve snack lounge available 24 hrs . Room was perfect with great shower. Could not have asked for anything more . Well managed property.
Decent place for the price
Clean rooms but the beds are hard. Breakfast was good. The pool is small and there were no dry towels.
I have mixed feelings about this hotel
I stayed in the hotel with my husband and kids for 7 days and nights. The room smelled ok and was made up well. I put up the do not disturb sign for the duration of my stay and no one bothered us. The hotel was quite and it was away from the noise and traffic. Parking is good. It is very close to the expressway. (I-55)
In terms of the room and maintenance, I had a problem with my sink they came and fixed it right away. Cleaning: I usually reuse my towels, make my own beds, clean my own room and take out my own garbage just like I do in my own home. But when I ask the cleaning staff in the hallway for new towels or for a new sheet or garbage bags, she would say, did u call the front desk? Then when it was the day to leave, I was ready to get a trolly from downstairs, I was 15 minutes past checkout, I had someone knocking at my door to ask if I was checking out. I stayed in lots of hotels for less than 7 days and was never asked to leave past my check out like that this is really bad business!
I did not try their pool. The front desk was always welcoming and courteous.
The last day I was there, a bunch of young kids checked in and the whole hallway smelled like weed. I did not complain to the hotel, I wasn’t sure if they could do anything about it because it was right after it got legalized in IL.
I have a mixed feeling about this hotel and I’m not sure if I would stay here again. They had a great rating and that’s why I chose to stay here in the first place!
Clean, friendly, great ok breakfast, and AWESOME staff polite.
Cleaning staff very accommodating and friendly.
Amazing and compassionate desk staff
We were in town for a funeral and hadn’t had the opportunity to feed our children dinner before checking in. The night clerk must have overheard one of my kids mention being hungry, and she graciously comped each of them a snack from the hotel shop. While I did eventually run out and get them dinner at one of the conveniently nearby restaurants, her kind gesture was appreciated by us all.
Convenient clean location in regards to Lewis University ( our destination )...Clean updated rooms, more than adequate breakfast, and plenty of other nearby dining/shopping options...The staff was friendly, efficient, and accommodating...Would stay again.
Great new hotel with great service. Staff was very friendly and rooms were clean and comfortable.
Building looks good but there is some pretty crappy workmanship that will likely age badly. Staff was very friendly and helpful. For the price it was a good room