1/5
ASHLEY
11/28/2023
Have stayed here so many times as Roanoke is my hometown and I’ve moved a few hours away. There’s always been a kind of “you get what you pay for” situation with this hotel but it was awful this time. The sheets and bedding had stains, the bedside table was missing a light and there were hardly any towels. Not to mention I was lied to and charged $100 when I prepaid for the room through here with PayPal. Planning my next trip home for Christmas and do not plan on staying here.
2/5
Thomas
11/27/2023
The room needs to be updated. The bathroom vanity light was as bright as a night light. The fitness center was missing a lot of weights . The breakfast was subpar
5/5
Excellent
Martha
11/21/2023
The rooms were clean and the eating area was kept very clean.
1/5
Cleben
11/15/2023
Service poor
3/5
Steven L.
11/02/2023
The lighting in the room was very poor, like being in a movie theater
4/5
Good
Virginia
10/16/2023
I enjoyed staying there. It was overall very good. There were some draw backs but I can't complain. The hotel was overall good. I think some minor updates would be good. But for the price and location made up for that. I was pleasantly surprised by breakfast in a good way. I will stay here again.
1/5
Ruth
10/11/2023
Building run down looking. Things in room that didn’t work. Traffic noise all night.
5/5
Excellent
Jerry
09/30/2023
I liked that it had laundry facilities for to take care of some dirty laundry that needed done
1/5
Gloria
09/29/2023
Bed has blood spots on blankets and mattress pad
2/5
Jim
09/18/2023
More than half of the parking was blocked off, so there was no parking places.
There was no hot water in the shower.
In the bathtub the water faucet had to be nearly turned off to get hot water.
The front desk did not know the room numbers or layout of the hotel.
The grass looked like it was mowed last year.
The front desk cleric looked extremely bothered to have to answer the phone and check people in.
If this was the last hotel in Roanoke, it would be better to sleep in your vehicle. Choice Hotels needs to require many changes or change the name of this hotel to Zero Quality Inn.
1/5
Charles
09/09/2023
It was terrible and so is youd app. Should not even have to pay for such a poor property.
1/5
Steve
09/04/2023
It is located near a mall. The bed linen was dirty, the microwave & fridge dirty & smelly. The room was not clean and as such I had to request a refund. The refund provided did not match the amount I paid.
3/5
Stanley
09/01/2023
Older motel that has been updated little.
4/5
Good
Leslie
08/21/2023
Very friendly and welcoming
5/5
Excellent
Rah
08/13/2023
Excellent customer service and nice area plenty of food options and shopping malls. Will be returning to this Hotel again for sure!
1/5
Joseph
08/03/2023
This was my third and last time I stay there, The non smoking room stunk like an ashtray, the floor was not vacuumed the bathroom was just plan dirty. There where cigarette hole's burned into the comforter and when I replaced it they gave me ones with blood stain's. Bad real Bad
4/5
Good
Andrew
07/24/2023
Room very comfortable and clean. Enjoyed complimentary breakfast. Access to stores and restaurants.
Only issue was Wi-Fi. At times it would become very sliw
2/5
Bram
07/11/2023
Room seemed damp
4/5
Good
Frederick
06/04/2023
Ok place
1/5
Tony
05/20/2023
This is the first time in 40 years of traveling that my wife and I encountered a rental that prompted us to write an unfavorable review on a property. We arrived at the hotel tired from a full day of driving. We were first assigned a non smoking room that “reeked” of tobacco smoke. The clerk at the front desk was very cooperative and reassigned us to another room. Upon entering the room we noted that there was no tobacco odor so we quickly started unpacking without doing any further visual inspection as we were exhausted from the day of travel and just wanted to retire. Bad mistake! A cursory inspection found dirt and deficiencies that prompted a more thorough inspection. There was dirt and dust everywhere.
- bathtub was filthy to a point where neither of us could get a shower.
-the bottom half of shower curtain was brown with dirt stains.
-the toilet wasn’t attached securely to the floor and rocked back and forth.
- the ceiling over the tub had a large hole in it which the manager indicated was due to an earlier leak!
- the trim on doorways was filthy from people with greasy/muddy hands
-carpet had not been cleaned or vacuumed
- the air intake and grill on the air conditioner was “fuzzy” with dirt and dust.You may question as to why spend the night in such a condition. The answer to this lies in the fact that we were seniors who were too exhausted to seek better conditions elsewhere. Hence, we experienced our first night ever, sleeping in street clothes on top of t
3/5
Verified traveler
05/18/2023
Nicely renovated but needs more detailed cleaning.
The staff were very nice and helpful. The outside of the hotel is a bit dingy but the inside has been recently redone. The bathroom was not very clean though and someone else's socks were in the corner of the room.
2/5
chad
05/15/2023
I took pictures as soon as I entered the room. The lamp shade was broken, there was white crud on the red couch cushion, a pillow case was stained so it was placed behind another pillow and turned around to hide the stain, there were BOOGERS on the flat sheet, the gold coverlet was extremely wrinkled like it wasnt washed and a wash cloth was stained. I had to hurry to a graduation so I didnt have time to complain to the front desk but I have pictures. I also DID NOT recieve or was offered an invoice of any kind when I checked out. I was also not told where I could get my "free" breakfast when I checked out so I assumed the clerk didnt want to offer it. Overall, this Quality Inn was VERY disappointing and disgusting. It needs to be cleaned and taken better care of.
2/5
Laura
05/14/2023
The gentleman at the front desk and tried to make things better.
2/5
Verified traveler
05/13/2023
Dirty
Very dirty bed and floor
5/5
Excellent
James
04/24/2023
Good location for my visit
4/5
Good
Jeff
04/23/2023
Staff at desk "rushed" us from breakfast before the closing time. Breakfast ends at 10am, not 9:35am. Told us to take our food back to the room.
4/5
Good
Cynthia
04/16/2023
Easy check in
4/5
Good
James
03/20/2023
Decent hotel
Not a bad hotel. Good location. It's a bit dated but it was definitely comfortable enough for our stay. There was a dead fly in the ice bucket, but other than that everything seemed decent
2/5
Verified traveler
03/19/2023
1night stay
Way too much noise. We had to call the office twice due to people outside yelling and partying at 2 am.
I would like to thank the staff for taking care of it when we called.
4/5
Good
Leah
03/18/2023
It was in a good location for where I was headed. Very Simple but adequate room. Shower was not as clean as I hoped. Breakfast was very good!
1/5
Alyssa
03/11/2023
First room given room key wouldn't work. They changed me to a queen when i reserved a king room. Got in my new room and it was so dirty. Literal dirt on the bed, floor, food in corner of room, stains on chair and bedding. Mold in shower. Musty smell
5/5
Excellent
Sally
02/20/2023
Clean and efficient motel with friendly, accommodating staff. Would stay there again.
1/5
Melanie
01/15/2023
The room smelled really bad- like mold and dirty gym clothes- and the bathroom had not been cleaned well. Hair was in the bathtub and around the sink. We left and found another hotel.
4/5
Good
Debra
01/11/2023
Deb
I had a hard time finding the motel. My GPS directed me, but it was hard to see the sign from the highway. Also, the light in the bathroom went out on me while showering.
1/5
Verified traveler
12/23/2022
Horrible experience.
It was absolutely disgusting! There was actual poop left on the sides of the toilet. The shower had dirt and hair in it. When we asked to speak to a manager, we were told he was on vacation. They refused to refund us any money because we checked in very late and didn’t notice it until the morning.
5/5
Excellent
Courtney
12/05/2022
Nice place to stay. Close by to everything
2/5
Doug
12/03/2022
Four homies slowly drove passed by and watched me as I was unloading car. Glad I was armed at the time. It was about 9:30 PM and I was already questioning my choice, almost loaded car back up and left. Just too tired to leave.
4/5
Good
Don
12/01/2022
Accessing the property from the main road and climbing the stairs to the second floor was difficult, However, the breakfast was very excellent!
4/5
Good
Courtney
11/18/2022
Nice place to stay
1/5
Marty
11/12/2022
Worst Stay Ever!!!
Do yourself a favor. No matter how much money you may think you're saving yourself with this hotel, DON'T STAY HERE!!! During our one night stay, there were stains on all of the furniture, we had to wipe down the bathroom countertop ourselves, the floors were sticky, there were what we presumed to be cigarette burn marks on the sheets, and the shower curtain had mold on it. This property is old and in desperate need of remodel/repair. We also did not feel very safe at this hotel for various reasons. To top this all off, we were joined by a very unwelcomed visitor in the shower the morning we left - see attached photo of some sort of bug that was on the shower curtain. This place is run down, filthy, disgusting and unsafe to stay at.
2/5
JOHN
11/05/2022
Convenient location to Roanoke Memorial Hospital. Good rate. The TV remote had something sticky and crusty around the power button that I had to clean off. The light beside the bed had a cobweb on it and some food on it also. While the bathroom had been recently remodeled and looked really nice someone had either spilled something next to the urinal or it was urine that hadn't been cleaned up. The shower didn't drain properly and I stood in 2 inches of water while showering. I will look for other accommodations in the area next time.
2/5
Verified traveler
10/29/2022
No better than motel 6
It was very hard to find the hotel in the dark. The hotel was so old and tired looking. It is no better than motel 6. Room was old and not too clean. Breakfast was good though.
3/5
mary
10/16/2022
will not stay here again
5/5
Excellent
Glenn
10/10/2022
A value for a nice comfortable room.
3/5
Verified traveler
10/02/2022
Just a quick overnight on a road trip so we weren't looking for much more than a beef to sleep in, but the room door wouldn't open easily (from the inside or outside - required multiple scans and a shoulder check) and the room definitely had some water issue (wet carpet by the bed, water damage on the base and top of wall, strong odor after the cleaning products cleared). The staff I interacted with were kind (didn't share the issue bc we came in, are and tried to sleep). Very easy access to the highway. Parking was easy.
5/5
Excellent
William
09/29/2022
I was impressed with the cleaning crews attention to detail and the way every employee helped in every way they could.
We took our cat with us and they were more then happy to have our fur baby with them.
I will stay here again.
1/5
Shelby
09/21/2022
No way to staying there!!!
Smell and dirt was so bad!!!!!!!
2/5
Patricia
09/18/2022
Not great. Check in was easy, when we got to our room, we found a used towel behind the bathroom door. Bathroom was dirty, doors were dirty with hand prints all over. Found a used hand towel, not sure what was on it, in the bed stand drawer, and killed a couple roaches.
3/5
Roberto
09/16/2022
Property is not well maintained. Old, smelly, not pleasant at all.
4/5
Good
Jennie
08/29/2022
Overall good
Everything was fine except for when I checked in. I walked up to the front desk and I thought he heard me since the automatic door dings whenever it opens and closes. He just continued to text on his phone. This went on for several minutes as I continued to wait, my husband was walking around behind me but the guy never acknowledged me for several minutes while he got his important texting done.
1/5
Mary Scott
08/29/2022
Disgusting & Filthy
The room was filthy. Someone had cut their toe nails and left them on the sofa. The room was damp, mildewed, and moldy. The moisture in the room was so significant, the metal structure in the lamp shade was rusting through the fabric. I found body hair in the bed and bathroom. There was dried urine on the hinges of the toilet seat. This room was DISGUSTING and the facility should be reported to the health department. I left the key on the dresser and just walked away. Note: When I made the reservation on HOTELS.COM (my first and last time using this website) the purchase was deemed “NON-REFUNDABLE” leaving no me no recourse with regards to money, but hopefully I can save others from making the same mistake.
3/5
Elise
08/26/2022
There were NO lightbulbs in the floor and table lamps. So it was difficult to read.
1/5
Robert
08/10/2022
Dirty and hot. Ac was rough
4/5
Good
Michael
07/24/2022
Jimmy helped a lot!
5/5
Excellent
edmund
07/20/2022
convenient. food righ tnet door
5/5
Excellent
Rebecca
07/02/2022
My husband and I greatly enjoyed our stay here, The staff was very friendly and seemed genuinely interested in our comfort. Everything was clean and bright. There is a wonderful restaurant an easy, next-door walk. The free breakfast was very good with many choices.
4/5
Good
Paula
06/06/2022
It was as expected as far as check in and room condition. The hotel sits directly in front of a highway which is o.k. didn't keep us from sleeping.
5/5
Excellent
Peggy
06/06/2022
Nice, clean. Close to the Center of town where the Iron Man took place
4/5
Good
Satyanarayana
05/17/2022
Thank you
3/5
Angela
05/06/2022
Too noisy from the interstate
2/5
Bernard
05/03/2022
Location was convenient.
Room was dirty and smelled like BO.
There were other customers in the other rooms that smoked and it would come in to my room. My room smelled like smoke and BO.
There were stains on the back of the door to the shower and on the ceiling in the bedroom. It was a handicap room so not sure.
I bought some febreeze to use in the room and used about half a bottle in the 2 days I was there. It was not good.
Breakfast eggs had so much salt in them that even when the other customers that were eating at the same time took a bite they said OMG!
Next day breakfast was only a sausage croisant that you had to heat up in the micro wave like the ones you can buy in the grocery store and heat up at home - cheap!
Location was good and the help was friendly.
Room sucked and Smelled bad.
4/5
Good
Yuliya
04/17/2022
Dated. Stale smell in the rooms. Clean, safe area.
4/5
Good
Jeffrey
04/15/2022
Didn't like the dirty showers and the holes in the carpet.
5/5
Excellent
Michael
03/28/2022
We come in to see our new grandson. We have a medium sized dog. Room was clean. Friendly staff. We will continue to stay there when in Roanoke. We appreciate the efforts of the cleaning staff.
5/5
Excellent
Sean
03/25/2022
Quick and easy check in, clean the room and decent breakfast
3/5
mary
01/18/2022
Wrong place
I was totally shocked it nothing like the ones we stayed in up north. They didnt even have the room cleaned when we arrived it was late afternoon or early evening. After he said the room was ready .it was still dusty and messy
No elevator for handicapped people who has rooms on the second floor. They should have that on there site.we wont stay there again
3/5
Marla
01/18/2022
The property was pretty nice with continental breakfast and many food options nearby. Very convenient location in Roanoke. However we were placed in a room behind a set of stairs obscuring the view from our window despite there being very obviously many empty rooms. Would’ve been nice to be able to look out and see the mountains or sunrise a little. House keeping also tried to come clean our room at 9am while we were still sleeping even though checkout wasn’t until 11am. Woke us up and then proceeded to try to walk in the room even after we yelled that we were good. I would’ve thought they might know when there’s a guest staying in a room for only one night didn’t need housekeeping until after checkout time but maybe not…
5/5
Excellent
David
01/04/2022
The lady who checked us in was great. Also easy access
5/5
Excellent
Don
12/29/2021
nice hotel for good rate
this is a nice place to stay. The staff were excellent if we needed something it was taken care of right away. will stay here again
4/5
Good
molly
11/17/2021
needed a little updating. pet friendly but no location to take pet for their business
3/5
Jeffrey
11/07/2021
Rooms were dirty
5/5
Excellent
Deborah
11/02/2021
Room was clean and quiet. Front desk gentleman was a bit hard to understand. Did not like the bagged breakfast.
3/5
William
09/02/2021
Ac/heating unit dirty smelling like cigarette smoke.had to clean filters with air disinfectant.
Shower drained very slowly.
1/5
Riley
08/30/2021
If you want you room left open an untenable for hours and hours form the house keeping and having them go thru you medication 💊. Then this is the place for you. Oh and dont forget the homeless person that sleeps on the front walkway. The management is completely and utterly no help at all. Just offering excuses. We travel to Roanoke Va alot and this will be the last time staying here. Keep looking it not for you.
2/5
Matthew
08/29/2021
The ground floor room was in the back, as requested because I didn't want to face the road with the noise. However it was damp and smelled of mildew at the headboard or it may have been the pillows. Oddly there were two showers.
The AC worked well but didn't dry the air.
1/5
Gregory
08/23/2021
Don't waste your money!
It's definitely not family friendly and was a terrible experience overall!
2/5
William
08/22/2021
Not happy for the price.
Just not clean bugs in bathroom.
5/5
Excellent
Verified traveler
08/20/2021
Best beds we’ve slept on! We will go back when in town
3/5
robert
08/09/2021
A very good price but it wasn't worth it.
You only get one chance to make a first impression, and ours was not good. Room was clean, but the bathroom floor was wet when we checked in (4:30 pm).
Room had an unpleasant odor when we entered. Stale, maybe old cigarette smoke (residue, not fresh).
After turning the A/C down to a comfortable temperature (it was 78 degrees when we entered) the smell was bearable, but...
Linens were clean, but there was a stain on the bedspread. Had to set the clock, as it was blinking. Bathroom was dated. Hot water in the shower was sporadic. Only drinking cups were paper coffee cups. Surely you can afford those disposable plastic cups?
Didn't even look at the breakfast.
4/5
Good
Verified traveler
08/08/2021
A
4/5
Good
Verified traveler
07/26/2021
We thought for the price that it would be just an OK place to stay. We were quite surprised when we got into the room and saw that it had been updated and it was clean. Will definitely stay there again when visiting the area
5/5
Excellent
Verified traveler
07/25/2021
Bianca at the front desk was very friendly and is perfect for greeting customers when they arrive.
Plenty of hot water. Room clean and quiet. Breakfast was in to go bags which was fine. Slept well and am ready to hit the road for home.
5/5
Excellent
William
07/13/2021
OK except for TV.
Cable TV not working. No si8gnal.
2/5
Brenda
06/30/2021
Bad night
Room smelled, had bugs in bathroom, had one towel for two guest , door wasn’t shut when we got there and had to really close it hard. Room was very hot
4/5
Good
Verified traveler
06/16/2021
Solid facility. No frills, just a good clean room and bed with a nice staff. Would definitely stay here again.
3/5
Verified traveler
06/08/2021
Burns in sheets of a non smoking hotel
1/5
Verified traveler
06/08/2021
Upon checking in, I was greeted by an employee at the front desk wearing no mask despite the hotel advertising on its website that COVID-19 precautions were being taken by hotel staff. In addition, the workers in the housekeeping department were also not wearing masks. These individuals were actually working from room-to-room without masks or gloves. The staff at the hotel also did not enforce the mask policy on the premises. That is a major health and safety concern!
In addition, the rooms were not cleaned properly as I needed to wipe down all surfaces with disinfecting wipes after checking into the room.
Hot breakfast was also advertised on the website yet was not included with the hotel room rental.
The TV did not work properly during my stay. The front desk staff initially "fixed" the problem after checking in. However, I did not have access to numerous channels during my stay. As a result, I had to entertain myself by using my smartphone throughout the stay.
What's more, there was no hot water in the shower. I am a military veteran and therefore I have been subjected to unpleasant conditions while traveling. However, I have never been subjected to cold showers after paying $100 per night to stay in a hotel. I had to bathe out of the sink located in a separate area.
Lastly, the air conditioning unit was extremely loud and likely needs repair. This greatly impacted my sleep while staying at the hotel. I even tried to move to another bed (farther away from the unit)
5/5
Excellent
Verified traveler
06/08/2021
Room is clean, bed very comfortable. And the shower was great, better than most places I've stayed.
Only thing that was negative was the smell of the room. Like old smoking smell. But room was non smoking.
1/5
Verified traveler
06/01/2021
The property was extremely dirty would not rate this location any greater than a one. There was a bullet hole in the headboard there was night workers in the parking lot. We opened the door of the room and returned to the desk to check out.
3/5
Verified traveler
05/22/2021
Room was clean enough, bed was comfortable, and it was quiet. Location was good. However, I was surprised to have to get my suitcase up a flight of stairs to get to my second floor room because THERE WAS NO ELEVATOR. That, plus the fact that I could only get lukewarm water for a shower means I will not stay here again. The lobby and breakfast areas are so cramped, with worn and dated decor that I am just going to skip the breakfast and get on the road.
3/5
Verified traveler
05/16/2021
Property is ok for a quick stay. A bit tired in need of a facelift.
5/5
Excellent
Verified traveler
05/12/2021
Clean, comfortable, quiet.
4/5
Good
Valerie
03/26/2021
Overall a good stay!
Our stay was very nice and quiet. We had our dog with us, so they gave us a room on the ground floor. It was nice being able to take her out quickly and back in. Room was clean and comfortable. Close to restaurants and shopping.
5/5
Excellent
Verified traveler
02/18/2021
Close to highway. Near restaurant. Easy access to nearby restaurants.
3/5
Verified traveler
02/09/2021
It was ok for staying one night. TV has a lot of options to watch.
4/5
Good
Verified traveler
02/07/2021
You have to check out at 11 which sucks, water was COLD
5/5
Excellent
Verified traveler
12/17/2020
Felt like home. Was very clean and conveniently located to Roanoke Memorial Hospital.
5/5
Excellent
Bardy
11/24/2020
The check in was easy and very friendly. We felt right at home. Room was great, very clean, dinner and breakfast food very close by.
3/5
Christopher
11/21/2020
Location of the property was very convenient for traveling. However the proximity to the freeway made it very loud from traffic all night long. Bring a pair of earplugs if you want a good nights sleep. Also there was a light in our room that flickered off and on all night long even though it was turned off. Bed was very comfortable however and we highly recommend the restaurant next door.
4/5
Good
Ron
10/21/2020
Room was comfortable and no maintenance issues. We went down to the breakfast at 6:30 and she was just turning on the light and going to get things to set up. There wasn't a thing in the room.