1/5
Cinthia
01/03/2024
I have to ask for change my room there was ticks all over the bed on room 222 the bathroom was dirty and when I finally got a room the smell of marihuana was horrible people fighting and screaming on the room next to me i was on room 225 i call front desk they send security but they don’t did anything when they left people was screaming again and hitting each other , the facility it’s disgusting bad smells everywhere the only good thing was the breakfast lady's where really nice everything was clean and good after that nothing else its a shame how expensive are the nights on this place..
3/5
Alfred
12/31/2023
Service was great building to old need bigger tv and more movie channels on cable
5/5
Excellent
Leon
12/25/2023
Everything was good. Thanks
3/5
Edmund
12/20/2023
Offered a good basic and economical lodging solution.
5/5
Excellent
Dillion
12/20/2023
I just want to say the housekeepers do an amazing job keeping this hotel clean and neat for all visiting. You guys do an amazing job!
4/5
Good
Tony
12/17/2023
I didn't like a paying guest has to pay for parking. I think the hotel itself could use some updating.
2/5
Chastin
12/17/2023
Need better food & cleaner area
3/5
Gina
12/11/2023
Ok stay
The front staff was great the room was clean, the bed was comfortable. The train noise was a little disturbing but there’s nothing that can be done about that. Breakfast was okay had to wait a while for food to be refilled. The worst part was the marijuana smell though the hallways at times it was so strong gave me a headache.
1/5
Lish
12/08/2023
This property had bed bugs. I have reached out to the property and I’m still waiting to hear back from management !! So disappointed in this facility !!!
4/5
Good
Lesley
12/07/2023
A little isolated
1/5
angela
12/07/2023
Horrible all around. My toilet had blood on the side of it. The shower curtain was black at the bottom. The room smelled. I made reservations for 2 nights and in the morning I said we won’t be staying and was told I can’t get a refund. The night I was there I told front desk about the blood on side if my toilet and housekeeping came with a wet dirty rag with no cleaning spray.
5/5
Excellent
Nada
11/29/2023
The staff is EXCELLENT!!! Great customer service. I would return just for such great service.
5/5
Excellent
jean
11/27/2023
The property was super clean staff were friendly this is my second time there that's how much I like the place.
3/5
Giovanna
11/19/2023
The hotel is basic. The bathroom looked dirty. The tv didn’t work. We had to call maintenance that came 45 minutes later. Also they didn’t have basic items such as an iron available in the room. We waited over an hour for an iron. By the time they came, we were dressed and ready to check out.
3/5
Jamiliya
11/19/2023
Budget friendly location with access to shuttle services to the airport
4/5
Good
Lindsay
11/17/2023
It had a very nice breakfast. Kevin, at the front dest was very nice. The room was clean.
4/5
Good
Jimena
11/15/2023
Everything was good. I just wish the breakfast would have an alternative milk option for the lactose intolerant people out there. I ended up buying my own milk so I could have a cup of coffee.
4/5
Good
Rachel
11/12/2023
John the shuttle driver
John the shuttle driver who dropped us back to the airport was excellent!! Friendly, gave us a nice history lesson about Boston and had a great attitude.
5/5
Excellent
Sajana
11/12/2023
.
2/5
Tameka
11/09/2023
Beds were comfortable so slept ok; breakfast was good but had work that couldnt get done effectively. As an international traveller I'm not expecting to roam/hotspot to get limited work done!
1/5
ashley
11/09/2023
Wi-Fi not working. No apology from front desk receptionist who was totally disinterested.
2/5
Wesley
11/08/2023
It was a rough night, wouldnt stay again
4/5
Good
Florence
11/06/2023
It was a nice experience expect for the woman who first entertained us. She told us we can't checked in yet. It was around 2 pm and check in was at 3pm and we understand it. Be she looked annoyed and pissed when we asked if we can early check in if it's possible. She could've been nicer to the customer. We ask another person and he would say the same thing. We waited for probably 20 more minutes until someone sat down on the desk and finally entertained us. Thank you Kevin for treating us nicely! We asked if we could leave our bags so we can eat but he told us we can check in already. We appreciate Kevin and the rest of the staff! It was still a good stay nonetheless.
5/5
Excellent
Daniel
11/06/2023
Clean, comfortable and close to everything
3/5
Anthony
11/04/2023
This hotel was alright for a night in Boston without spending too much. I would not recommended staying longer than that. The facility is tired and needs updating. It is priced accordingly.
3/5
Shelley
11/01/2023
Housekeeping was very nice and helpful. The front desk when we checked out was very rude, I tried to cancel my return visit and I don’t think she did it
4/5
Good
Marsi
11/01/2023
Our only real issue with staying here is the fact that we were given a room directly across from the elevator, and as a result never had any real quiet time even in the middle of the night.
4/5
Good
Ron
10/25/2023
Room and lodging area’s were clean and maintained.
Front desk service was very good!
Shuffle service and drivers are the best!!!
Breakfast could use some refreshing……..
Overall A-
2/5
Alan
10/24/2023
Not enough parking, small bed.
5/5
Excellent
Claire
10/24/2023
Great hotel
It was amazing. The front desk task was great and helpful!
Clean hotel.
4/5
Good
Kirsten
10/24/2023
Property was a bit worn but functional. Breakfast was decent.
Booked a single Queen business suite, but perhaps due to late arrival(after midnight), got 2 standards. I was too tired from travel to care, but the bed was tight for 2 grown adults.
2/5
Ogulcan
10/24/2023
Not a horrible place to stay, but would not recommend. Moving furniture and making noise throughout the whole night above us, fighting and yelling outside, and a broken lock for our room, and the police were walking through the halls at night for some reason. Overall, it is not somewhere I would want to stay again unless needed.
3/5
Lily
10/24/2023
OK
Hotel was ok, I would’ve been nice to have more bright lights in bathroom area specially vanity. Mattresses were comfortable though.
Breakfast was ok too not much to choose.
I’d say a bit pricey for the hotel but cheaper compared to other hotels in the area. I stayed just for one night so it was all right.
4/5
Good
Sophie
10/23/2023
Most economical option in Boston area. Bathroom needs to be refreshed.
Generous breakfast and variety.
Free parking.
4/5
Good
Shashank
10/22/2023
The location is little inconvenient. There's no left turn into the property. Parking was packed. It took a while to find a spot. Road is not easy to cross.
3/5
Amy
10/20/2023
It's a perfectly fine hotel, especially for airport access. Logan has limited budget hotels nearby and this one was just fine.
5/5
Excellent
Lloyd
10/18/2023
Overall it is a good hotel, friendly staff, good breakfast and clean sleeping room.
2/5
John
10/17/2023
The heater/air conditioner did not work. The TV was subpar.
5/5
Excellent
Christina
10/17/2023
The beds are amazing!!
4/5
Good
Dianne
10/16/2023
Our check in was easy. Our room was fine, the beds were comfortable enough and the room had adequate space. Breakfast options were great. My only complaints were that there was hair in the tub upon arrival and both days they were out of decaf coffee.
4/5
Good
Shyam
10/15/2023
Well maintained - good value for price. About 30 minutes from Back Bay and Uber around $20-25.
5/5
Excellent
Kathryn
10/10/2023
It was all I wanted. Thank you.
1/5
Rebecca
10/04/2023
Horrible experience
We booked a one night stay at this hotel since it advertised an airport shuttle and we had a 17 hour layover in Boston on our way home from Amsterdam. The airport shuttle was a complete joke: I called at 2 pm for a shuttle and after 30 minutes I called back and was informed that it was shift change and no one would be coming until 3:30. So we sat at the airport 1.5 hours waiting for the shuttle. Upon check-in, I set up a shuttle at the front desk for 4 am the next morning to go to the airport. When the shuttle arrived the next morning, we were informed that he only had room for 4 people and there were 7 people waiting. The shuttle driver’s attitude was terrible…basically telling us tough luck. How do you not make sure you have enough seats for people who PRE-ARRANGED a shuttle? We ended up having to book a lyft to get us to the airport on time which completely defeats the purpose of booking a hotel with a shuttle in the first place. All in all, my experience was terrible and I would never, ever recommend this hotel anyone.
2/5
Douglas
10/01/2023
There is absolutely no water pressure in this hotel, triple the amount of time it takes to take a shower.
4/5
Good
Vilma
10/01/2023
Property was very clean, the maids did a great job cleaning the room. Even though there’s lots of traffic it was quiet in the rooms. It is not walking distance to downtown but close enough for an inexpensive Uber.
1/5
Verified traveler
09/29/2023
Need updated
Hotel need renovation (updated)
5/5
Excellent
Nireida
09/28/2023
love
3/5
Karen
09/21/2023
While the hotel was less expensive than Boston hotels, it was kind of remote.
The shower head was like a sprinkler! took ages to even get wet- they need to change them.
1/5
Alexis
09/19/2023
We never got to stay at this Inn. We cancelled the booking in time with Expedia but Comfort Inn refused to accept the cancellation and charged us for the first night.
5/5
Excellent
Jessy
09/13/2023
Na
4/5
Good
Rebecca
09/06/2023
The staff here stood out from anywhere else I've stayed due to their very friendly and helpful service. Especially the front desk employees (high praise is limited only to the female front desk workers--the men were not terrible, but not overly friendly, while the women were very friendly and welcoming). The area around the hotel is quite dirty and doesn't feel safe, with cigarette butts littering the premises from the front door outward, probably due to a lack of any ash tray in sight. Otherwise, it was a very clean, comfortable, and relaxing stay.
5/5
Excellent
helen
09/04/2023
Perfect place to stay when using airport or cruise port. Facility accommodates car parking, provides shuttle service to ports & offers quite a nice breakfast.
5/5
Excellent
Jose R
09/04/2023
Happy with our Stay
Hotel room was clean and comfortable. The room had a small fridge, iron, hair blower, TV, desk, sitting area, coffeemaker, and a safe. The staff was very helpful and pleasant. Breakfast was great! Parking $10/night was ok. We were happy for the shuttle service to get to train.
5/5
Excellent
Carnell
09/03/2023
I liked the bed and bathroom. There was plenty of towels. However the faucets were very hard to pull on.
4/5
Good
Jesse
09/03/2023
It’s an ok property because of the price, but you should be able to get a bottle of water (front desk, room or vending) SOMEWHERE in a 5 story hotel. The block immediately surrounding the property is absolutely not someplace I’d walk alone at night. That said, there’s a big grocery right across the (very busy 4-lane) street and the complementary breakfast was very nice. All staff members were polite and helpful. Room was comfortable with a great A/C.
3/5
Edison
09/02/2023
Rooms are okay. The breakfast poorly presented.
4/5
Good
Jacqui
09/02/2023
Good clean hotel with a shuttle service to the local train station port and airport. Easy to get around town from there. Decent breakfast options. Not many restaurants nearby but a few delivery options. Staff were friendly and helpful
3/5
Sneha
09/02/2023
Room is good chair is not good
3/5
Joseph
08/26/2023
In the elevator was a sign about dedication to cleanliness. In my room had a very heavy scent of smoking, for a non smoking room, some sort of splatter on the AC unit and my bed sheets appeared to have fuzzy blue lint as if someone slept there and the sheets were not changed. I didn’t feel comfortable at all however placed was packed and couldn’t request another room. I stayed last year and all was fine. Not sure what this year was about. I think I’ll have to look harder for another hotel next year.
3/5
Eric
08/25/2023
CLean room n the breakfast was good staff very nice
4/5
Good
Rony
08/21/2023
Overall it was a good experience. The room was cleaned and organized. The staff was awesome. They give you free breakfast what makes you save some extra money, and the food was pretty good. The only thing I didn’t like was the hotel premises it looked like a careless area and the parking lot at night needs more light. But in general was a really good deal. You are close to everything you need.
4/5
Good
Ivan
08/18/2023
Near JFK Pres. Library and Boston Art museums.
3/5
Sarah
08/17/2023
There was some kind of animal trap under the air conditioner in the room, chair was falling apart and ripped, had trouble turning on the water bc the faucets were old and stuck, place was just very run down. Difficult to find at night and to get in and out of parking lot. Didn’t realize the pool wasn’t on site. We have children so the pool was the main reason we booked this hotel. Staff was friendly and the free breakfast was nice.
1/5
Travis
08/11/2023
My first night I saw a mouse run out from under my bed. In the morning when I was told I could be moved, it took 2.5 hours to get me a new room. The new room was super loud/right next to the lobby. Most staff were unhelpful around the issue and the manager never got back to me. I would never stay here again. Very limited transit and ubers are expensive to get into the city.
3/5
Zakhro
08/08/2023
Water pressure was very week in shower. Carpet has old smell, the whole room smells from it. Breakfast was all box food, not healthy.
1/5
Matthew
07/31/2023
Property is in a poor area. Fire alarm pulled in the middle of the night. No staff helping or answering questions about what was happening.
4/5
Good
Kara
07/27/2023
Stayed for a concert at MGM Fenway! Parking was much more affordable than most Boston hotels! Also, the breakfast was great! Overall great for a 1-2 night stay!
1/5
Igor
07/22/2023
Carpet was dirty and wet. a lot of hair at the floor and bed. shower and bath tab need to replace asap.
4/5
Good
Mariette
07/09/2023
I’ve stayed here a few times. Staff is always helpful and friendly.
4/5
Good
Clair
07/06/2023
No issues. Nice stay.
5/5
Excellent
Norma
06/30/2023
Friendly staff!
3/5
Brad
06/28/2023
Shower was broken, unable to adjust heat and cold. Card reader on the door broke and had to wait awhile for someone to essentially break in.
3/5
Lauren
06/20/2023
There were mice in my room.
2/5
Benjamin
06/19/2023
Not enough review space to describe how bad
The comfort in of Boston is a value/budget hotel gallivanting around the internet booking sites as a luxury establishment. I know that it is not, but a one night stay here was over $300. I chose this hotel because it was one of the cheapest options in the area. Never again.
The owners/management of this property but absolutely no effort into doing anything other than the bare minimum. I can appreciate that approach if the objective is to keep costs down for the customer. If this was a $150 hotel, I would be writing a positive review for this hotel. However, you can't charge the price of a luxury hotel and let your service standards slip to a level somewhere between a European hostel and a rent-a-room by the hour motel.
Basic things I had a problem with. ONE employee working the front desk for check-in. Inevitably there was a long line and just getting into our room took about 35 minutes.
The snack area for guests who might be hungry or thirsty... Well, if you are thirsty you showed up at the wrong snack area. The staff either forgot to stock the fridge or just cared so little about the guests, that they just don't put that on their to-do list. If you are hungry, I hope you like chex-mix because they had about 15 bags of it and nothing else.
Paying for parking. At check in, I was simply told that they are adding a parking charge to my room rate. How is that an ethical practice? What were my options at that point? I am beyond the refund window, so just pay
5/5
Excellent
Enkeleida
06/14/2023
I went late at night and left in the morning, but the guy at the reception was very professionally kind. And the room was good and clean .
3/5
Amanda
06/09/2023
At the very least they have continental breakfast. Place was gross and dirty. Ghetto
1/5
Matthew
06/08/2023
I did not like that they checked us in when we had to get up at 3am for a flight and gave keys to people checking in at 11:45pm and they try getting into our room then calling us that we are not guests or checked in. We had a parking pass and checked in earlier in the day. Also no coffee in the lobby and they seemed not to care how it affected us with the disruption in the night.
3/5
Joan
06/03/2023
Tge room smelled like cigarettes and it was cold with no extra blankets
3/5
Tatyana
05/29/2023
Check-in took 30 minutes
5/5
Excellent
Judith
05/21/2023
Great breakfast
5/5
Excellent
Kennon C.
05/20/2023
We were able to check in before 3pm. Also, the shower faucet wasn’t working and they sent maintenance and fix it right away.
3/5
Jed
05/15/2023
Booked and paid for a double/twin room but was given a king with no choice to change. Didn't appreciate having to share a bed with my adult son.
4/5
Good
Robert
05/13/2023
We Stayed on the 3rd floor, nice room but the shower water had No Pressure or volume. It was like washing in a sink. The maintenance guy said that's the shower head in the building in all the rooms. This is how the showers work. Wrong answer fix the showers if that's true!!
4/5
Good
Lisa
05/12/2023
Pros: The staff was friendly and welcoming! The room was very clean and the bed was comfortable. I like that i didnt have to wake up super early for breakfast. Having a work desk and comfortable chair was a plus. Loved the mini fridge. There's a supermarket across the street and several food places nearby.
Cons: I was working while traveling and the wifi was slow and kept logging off. A little advice: bring earplugs. The neighbors slam the doors All. The. Time. It was tolerable in the daytime but drove me nuts at nights. Soft close doors would have made my stay much better.
1/5
Robert
05/10/2023
This Property is VERY dated and dirty!!
for it's location it should be MUCH MORE presentable!!
Shame on these Owners!!!
3/5
Eileen
05/10/2023
I chose to book this place because we needed something family friendly and close to things. Boy do I regret my decision. First off, walking into the room it smelled like the carpets hadn’t been washed in years. The bed was very uncomfortable and had a dip in the middle. The icing on the cake was the shower. When turned on it made this awful noise as if someone was drilling into a wall and there was no pressure. Do yourself a favor and stay elsewhere. There was nothing “comfortable” about my stay.
2/5
constance
05/07/2023
Not available shuttle service from airport to hotel. Wifi down, no TV.
Carpet room stained and worned. Pm
5/5
Excellent
Joyce
05/01/2023
Beacon Hill
Check in was easy, our room comfortable and breakfast had many options. We would stay there again.
2/5
NICK
04/20/2023
STAFF MEMBERS ON FRONT DESK, RUDE, UNHELPFULL AND OBVIOUSLY NOT TRAINED OR HIRED FOR THIER PEOPLE SKILLS. MISINFORMED BY YOUR FRONT DESK STAFF REGARDING SHUTTLE. THEY HAD A " JUST DONT CARE ATTITUDE" AND COST ME VALUABLE TIME REGARDING THEIR IGNORANCE. SPENT OVER 1 HOUR ON PHONE TO CHOICE HOTELS TO SORT OUT WHAT FRONT DESK STAFF SHOULD HAVE KNOW. THIS DOES NOT APPLY TO THE VERY POLITE LADY OF POSSIBLY SOUTH ASIAN ORIGIN WHO WAS VERY VERY HELPFUL AND FRIENDLY. COMFORT INN CAN DO SO MUCH BETTER TO ENABLE GUESTS TO ENJOY THIER STAY! HAVE STAYED IN MANY COMFORT INNS, THIS IS THE WORST....SADLY.
4/5
Good
Michael
04/11/2023
Good place to stay near Boston center at a good rate.
1/5
Madhubala
03/01/2023
The worst experience I ever had at any hotel. The staff is horrible, not a sense of customer satisfaction, do not care. The manager is the worst.. she was very rude and condescending and raised her voice multiple times at me when I was trying to explain to them that they charge my credit card multiple times. The woman at the front desk stole my credit card number has used my credit card for 4 charges. I am filing a report with the better business bureau as this is the worst comfort inn on the planet.
1/5
Dawn
02/24/2023
No parking makes you pay $10.00 for the parking
2/5
Jean Guy
02/20/2023
The hotel smells bad people smoke they makebyou pay for parking they taje 100 dolllars and no refund it s not clean bad experience
1/5
satish
02/13/2023
The was not clean. It looks like the bed sheets weren’t changed and I was feeling itchy the whole time.
4/5
Good
Kali
02/06/2023
This hotel is conveniently located to where I need to be when I visit, and it's affordable and feel safe and the staff are very nice and helpful. The bed is not as comfortable as I would have hoped, and there's nothing I can eat for breakfast in the buffet so I didn't give it the top reviews.
4/5
Good
Thomas
12/26/2022
Found hair ball in towel..other than that I think I will be back..thanks for having me
5/5
Excellent
Jean
12/22/2022
The front desk staff was very nice, attentive and helpful. The cleaning crew was very nice and change my towels at my requests.
2/5
Verified traveler
12/04/2022
Never again
Hotel needs a serious revamp, everything is old & dated. Carpets are filthy
Reception staff are not welcoming, they have no manner what's so ever .
Breakfast... Ok if you want to use plastic plates, cup & cutlery.. we just made a waffle..
5/5
Excellent
Pia
11/25/2022
This is one of the best Comfort Inns we've experienced. Our room was clean and comfortable. The staff was very warm, friendly and helpful. While the area it's in is in a bustling part of town, you'd never know it. We slept like babies in comfortable beds. Great breakfast, too!
4/5
Good
Daniel
11/21/2022
Drinking was not available to refill water bottle. No peanut butter available for breakfast.