5/5
Excellent
Manuel
01/31/2024
Nice place
4/5
Good
Ragini
01/30/2024
The plug weren’t working and washroom door lock was broken. There were lots of homeless near the 811 mass ave door
2/5
Nikhil
01/30/2024
Mediocre location with a terrible front desk staff
The front desk staff was a bit curt and rude when we had any questions for them. Overall they did not seem interested in their job.
The key to the room did not work on the first go and we had to request to reprogram it and got a lecture on how to now put card next to cell phone (which we did not). Overall not good customer service.
1/5
Danielle
01/26/2024
Toilet did not flush, conditions of furniture in room was visibly used and worn
1/5
Leila
01/25/2024
The worst
The worst.
This so called hotel doesn’t have minimum standards of a hotel and should get closed.
Beyond dirty. Intolerable smell. Mold smell.
It was dust and mold smell and I could hardly breathe.
Clogged bath tubs. No door locks.
Unsafe area. Constant sirens that could not sleep.
Staff were friendly but that is not enough for sure.
5/5
Excellent
Orhan
01/25/2024
Everything was good.
5/5
Excellent
Iisha
01/23/2024
Always a good stay for me
As always I enjoyed my stay here. Although it’s a bit noisy outside it’s one of the three hotels I stay at when I have to visit Dana Farber for appointments. Staff is friendly including the security officer.
4/5
Good
Ronnie
01/22/2024
The property is great. The area has almost nonstop siren activity. Few restaurants in the immediate area. And many wondering people who appear to be homeless and or users. Heavy police presence which is good.
3/5
William
01/21/2024
Staff was great, but area not so much. Not thr cleanest or yhebmost quiet. Also why is thete a card reader for the elevator?
4/5
Good
Susan Bassestt
01/20/2024
people & security very nice. Security guard called a cab, apparently front desk staff was too busy. Noone knew area or destinations very well. Surrounding area unsafe. lots of homeless, soliticers, beggars. However, staff was very polite, most people were friendly. clean, asked for towels got them.
5/5
Excellent
Nova
01/15/2024
I had a run in with Remy from Ratatouille while on a walk on the grounds
5/5
Excellent
Leslie
01/15/2024
Staff very helpful and polite
4/5
Good
Janelle
01/14/2024
Great location and dog friendly with some small green space areas outside which is unusual for downtown areas.
5/5
Excellent
Brenda
01/12/2024
Clean, covenant, friendly staff - fairly close to the airport.
4/5
Good
james
01/09/2024
Property is a fairly standard Hampton Inn. We chose it because it is located fairly close to the MFA. Room was clean, all appliances worked, mattress was firm as we like. Breakfast was excellent. Staff worked hard to keep the buffet well-supplied. Easily a $20 benefit. Room 915 faced a major traffic artery and even up on the top floor, traffic noise was still inescapable. And having a hospital next door meant that ambulance sirens at all hours was a significant sleep interruption. Will we stay there again? Yes, if the price is right.
5/5
Excellent
Ronald
01/05/2024
Great service
4/5
Good
KEN
01/01/2024
Some miscommunication about shuttle service, we had to hire a Lyft to get back to the hotel from Quincy market we were stranded there
1/5
Sasi
12/28/2023
Dirtiest carpets and very unsafe area. There were drugy all around. Hotel condition was also not good. Not expected at all from Hampton. Never book again
4/5
Good
MARIA
12/24/2023
Located in a convenient location. the surrounding area had a lot of vagrants but thankful a lot of police presents.
5/5
Excellent
Brad
12/21/2023
A great property. Friendly staff, great location and good breakfast included. Highly recommend.
5/5
Excellent
Lynn
12/13/2023
Front desk was great!
5/5
Excellent
Justyce
12/07/2023
Our stay was wonderful at this hotel. Hot breakfast every morning, waffle bar and comfy beds.
We had two issues while staying here:
We asked for our room to be cleaned one day, we came back after a long day to find it had not been cleaned.
This hotel is near a hospital! It wasnt that big of a deal for us but if you are looking to stay closer to downtown, we walked almsot everywhere and it took a little more than 45 minutes to walk downtown.
Other than that, 8/10 stay, we would stay here again.
5/5
Excellent
Debra
12/04/2023
Met our needs
Staff were friendly and accommodating. The parking fee wasn’t discussed when we checked in so we ended up paying way too much for parking. The room was clean but the office chair had a huge stain on the seat. The carpet didn’t look like it had been vacuumed well.
4/5
Good
Jaimie
12/04/2023
Nice hotel in South Boston
This was a nice hotel but not in the best location/neighborhood. Good hotel if you aren’t looking to walk around much and have transportation or access to ride share. The room was clean with a large tv and bed, and there was a nice desk to use if needed. We loved the free cookies as well as the hot cocoa/coffee/tea available 24-7. There were also some drinks and snacks available for purchase at the front desk.
5/5
Excellent
Guadalupe
12/03/2023
This place was cheap and honestly close enough to the center of Boston. My company could have used public transportation if needed but sadly the area around the hotel does not feel as safe to warrant that so we mostly used Ubers/Lyfts. I really appreciated the staff though, they were kind and offered water bottles (not charging us at all). Room was clean but sometimes at night would get noisy due to traffic/ only during rush however. Great place! Would use again if cheapest option!
5/5
Excellent
Igor
12/02/2023
It’s a little noisy due to the location, but excellent staff and customer service all around. The free breakfast included with the room was a plus due to the convenience.
5/5
Excellent
John
11/26/2023
The property was nice and the staff was absolutely superb.
4/5
Good
Kathleen
11/25/2023
Room was fine. Breakfast was good. Arrived late on a wednesday with no real walkable dining for someone unfamiliar with the area and its safety except for the cuban place attached which was very crowded and busy. had to get food to go and eat in my room.
5/5
Excellent
Frank
11/25/2023
Staff was accommodating and patient. Breakfast area clean and a good variety.
3/5
Scott
11/16/2023
Not the best section of the city
There were a number of things that were not to our liking, but honestly, some of that is on me. First the things that can be helped. Our bathroom sink wasn't draining. If you ran the water at near a trickle, you could make it work. Did we have a handicap room? I don't know. But I can tell you the shower was a nightmare to work. If every room has this setup..bad choice. Parking is in a garage across the street from the hotel. I was in town for a several days for a medical procedure. I learned from one of my caregivers that many of the staff park at this garage and shuttle to work. That said, in the morning the traffic IN THE GARAGE was crazy. We never had a problem getting a spot as the hotel as many dedicated to their customers. What was an issue was the validated ticket that we received. Customers prepay $25 per night of their stay. The validation is supposed to give the customer the ability to come and go. For us, it worked the first time, but not the second or third. We had to buzz the attendant to assist us with our exit. The room was fine, the King bed was very comfortable, the mini-fridge and microwave are must haves form my wife. But the location!! If you know anything about Boston, the Mass-Cass section is not where you want to be. The noise at night made it near impossible for a patient in the middle of treatment to get the sleep he needed. I should have known better..that's on me. If you're in a similar situation, do yourself a favor and check other options.
4/5
Good
Renata
11/11/2023
Next to the hospital and a lot traffic noise.
4/5
Good
David
11/11/2023
I loved the proximity to Boston Medical. Parking garage was convenient. The room was comfortable and fairly quiet.
I definitely wouldn't walk around alone.
5/5
Excellent
Yahairys
11/08/2023
The housekeeper was so sweet.
3/5
Neno
11/08/2023
Loud Loud Loud
All things out of the hotels control: The hotel was in an extremely busy and loud area. All day and night you can hear commotion from the street, whether it be ambulance zipping by, police sirens, and construction. The parking structure allotted for the hotel is infested with rats, I saw at least 5 during my time here and could see them crawling into the cars that were parked.
1/5
Jaroslav
11/06/2023
A 3 star facility in a 1 star location. Next to a hospital so sirens were heard, near a Latin restaurant si loud music was heard in a 2nd flr room, security concerns are evident by having to use your room key to access the elevator. Area around the Hotel is not great, I'm from NYC, I can't say it was terrible but even the garage across the street had panic buttons at every floor. Nice city but avoid this hotel I counted 3 Public Housing locations nearby and there was more police presense and sirens than I experienced anywhere else in Boston. We just did not know any of this when we booked.
3/5
Avien
11/03/2023
The hotel itself was okay. You can tell it needs some work and they’re currently renovating certain things.The staff was really nice. The main issue is the noise! So much noise all throughout the night, my boyfriend and I did not sleep at all the first night of our stay. Sirens, ambulances, you name it and we heard it. I’m not sure why the windows are so thin in this hotel.
1/5
Gabrielle
11/03/2023
The location is terrible, and the parking is off site in a sketchy area. Bring mace. Parking was extremely confusing and not direct. It’s also not included in your stay, nor is valet service offered. The carpet throughout the hotel is similar to a movie theaters after years of food and drinks being dumped on it. Upon entering my room, I was assaulted with a pungent and foul smell from the dirty, musty room. Just a casual bm left in the toilet. But “housekeeping checked in on it after I left and it looked fine”. LOL. The lock on the inside of my door did not lock, and you are 2 minutes away from methadone mile. Checked out 5 minutes later. Manager is refusing to refund me. Will be contacting BBB for a resolution.
4/5
Good
Linda
10/31/2023
Property was acceptable and room was clean, however shower issue, not able to control bath to shower lever. Could hear people in other rooms so a little noisy.
Didn't feel I could walk around the hotel area safely.
5/5
Excellent
Larry
10/30/2023
We were very pleased with hotel and staff. The shuttle bus drivers were very good. The surrounding area around the hotel had homeless encampments. There was shouting,screaming, and sirens all night long. Our room was located on the medical building side, however we could still here the noises. I know this is beyond your control. I know you all probably dislike it also. So unfortunate that the city does nothing about. Thank You for a very comfortable stay.
1/5
Ana
10/30/2023
Very disappointed at the customer service this place has, they were very rude and not helpful at all.
5/5
Excellent
craig
10/27/2023
boston as seen by a tourist
hotel clean..staff friendly and most helpful
5/5
Excellent
Michael
10/27/2023
Great customer service and clean hotel.
4/5
Good
Jorge
10/25/2023
Parking structure entrance was located around the back of the structure. Room about to the entrance of Hotel was small and congested not allowing vehicle to make the drive through to exit to drive towards parking structure.
1/5
Deborah
10/23/2023
Would never stay here again or recommend
First I want to give positive credit to the people who were helpful and kind during our stay--Ace, the security guard; Sudi, the shuttle driver; and the people who worked in the breakfast kitchen. We stayed there 4 nights. Front desk person was not friendly upon arrival and on other days as well; room not ready upon arrival, which is understandable, however, front desk said they would text when room was ready--never happened. AC/heat worked first night but went out during the night. Reported first thing the next morning along with a running toilet and a deadbolt that didn't work at all. They didn't fix any of it that day. Complained again but came back to the same problems at the end of that day. Long story short, our heating/AC was not repaired until our last night there; toilet and deadbolt were never fixed. They don't clean the rooms at all unless you make a special request. The other thing to mention is that we did not feel comfortable/safe in the neighborhood (our fault for not double checking the area). Other major consideration is that the hotel is directly across from the Boston Medical center. Noise level is atrocious--sirens (both ambulances and police), honking horns, even a helicopter that landed right across from our room.
1/5
Jana
10/22/2023
I regret staying at this property. Do not stay here if you want to sleep. It is next to the medical center and sirens were going off all night long. Accessibility was also terrible. There are all one way streets around the property that make it difficult to get around and make traffic worse. Nearest gas station has a huge homeless population. Very few restaurants or places to eat. Expedia indicated there was an airport shuttle which was incorrect. I should have double checked so that is on me but just fyi. Staff was not very helpful either. Overall we were very unhappy with our stay considering our room for one night was over $400. Next time I’ll stay closer to the airport.
5/5
Excellent
Jenny
10/19/2023
Staff was very kind and helpful! Always making sure everyone was fine and got what they needed ♡
5/5
Excellent
Venkata
10/16/2023
Looks impressive. Easy parking in the middle of Boston Downtown. Clean room.
5/5
Excellent
Anna
10/15/2023
Clean, very good amenities, especially breakfast.
2/5
Anthony
10/14/2023
Very noisy neighborhood.
2/5
Wesley P
10/11/2023
Bad part of town, police activity all night, requested ADA bathroom it had an hand held shower that didn’t come off the wall, the toilet was so low to the floor no bars & husband had to assist, suspect bed bugs as we awoke with patches of bites on our body
5/5
Excellent
Nathan
10/11/2023
The room was nice and spacious and the bed was comfortable. Bathroom was a good size but the regular shower head didn’t work had to use the handicap one instead.
3/5
Tiffany
10/09/2023
Very bad area with druggies, when checking in there was no one at desk for 5 minutes minimum and a long line, bad parking extra fee on top of hotel feel.
5/5
Excellent
Muhammad
10/06/2023
Excellent service
3/5
Suellen
09/28/2023
No clocks in the room, no ice, lightening was awkward and complicated
3/5
Jennifer
09/28/2023
The bed was uncomfortable. It felt like the coils were poking me throughout the night.
There was also a lot of noise from the road.
4/5
Good
shelley
09/27/2023
Our room was very noisy! We were staying on the side toward the hospital and there were ambulances, arriving at all times of the day and night, helicopters, landing at the helipad, traffic outside the hotel, and we could even hear people yelling in the streets.
5/5
Excellent
Verified traveler
09/26/2023
Pool
Clean pool
4/5
Good
Annie
09/25/2023
The check in process was easy. The room was clean. The breakfast was better than I expected.
4/5
Good
Jerry
09/23/2023
Good breakfasts and well maintained. Too close to hospital so constant ambulance sirens.
4/5
Good
Cindy
09/17/2023
Hotel was typical of Hampton. Clean, comfortable beds, good parking facilities (in and out as often as you like for 24 hrs, only $25), and better priced than most in the Boston area. The area surrounding the hotel was pretty bad. Do not go here with a plan to walk anywhere. As long as you plan to drive or Uber, you’ll be fine.
5/5
Excellent
Cathy
09/17/2023
The staff was amazing!
1/5
Verified traveler
09/12/2023
Horrible Front Desk Service
I don't mind staying at a low end hotel but what I can't handle is a hotel with horrible, disrespectful, rude, nasty front desk service that doesn't respect my privacy. Upon checking in I was told the room I paid for and booked in advance was no longer available. Instead of automatically being upgraded I was asked to take a room that was far from what I requested. I was told first come first serve and in trying to understand that logic the unmannerly front desk said she had to call the manager and Instead of doing that she began to help another customer right infront me. She didn't tell the other customer to wait and I had to ask are you going to call the manager. She got upset that I asked this question and become belligerent. She said she called the manager and she began yelling and telling me she wasn't going to do a back and forth with me and went to the back. After she calmed down she came back and told me about breakfast and handed me keys. I walkes to the elevator and she began to disparage me with another customer. She violated my privacy by informing a complete stranger that she gave me an upgrade. I met that same customer who was telling me she was speaking about me and that at least I got upgrade. Again, violated my privacy and safety. I went to the room and the keys she provided did not work! I went back downstairs told her the keys weren't working. Did not receive acknowledgement about the mistake. Did not receive any apology. Just bad customer service.
3/5
Valerie
09/12/2023
Connected to a hospital and hearing sirens all night.
5/5
Excellent
Leonce
09/09/2023
Excellent service from staff - friendly and professional. Conveniently located for doing things around the city.
4/5
Good
Pat
09/09/2023
Convenient location with parking to be close to North Eastern University
3/5
Scott
09/08/2023
Stayed here over the labour day weekend. The staff was friendly and helpful. The hotel is older and needs an update. The finishings in the room were dated but functional. The bathroom pipes would groan at all hours of the day which was an annoyance. The location is poor. There is a large homeless encampment 50 yards from the front of the hotel. On several occasions homeless men in states of undress were arrested outside / in close proximity of the hotel. Sirens at all hours of the day/night. I didn’t research enough or I wouldn’t have stayed here.
5/5
Excellent
Sarah
09/06/2023
Hotel suited our needs but area around felt unsafe at night
5/5
Excellent
Felicha
09/02/2023
The staff was very pleasant. Breakfast was great with many options.
5/5
Excellent
Ronnie
08/31/2023
Lot of sirens all night long at no fault of the hotel.
4/5
Good
Zhiqiang
08/30/2023
Noise near by street
4/5
Good
Rebecaa
08/30/2023
My only issue was I reserved a room for 5 people. When I asked for a roll away bed for the 5th person I was told it was unsafe and the only room that would sleep 5 people was already being used. So one person had to sleep on the floor which was less than comfortable.
5/5
Excellent
Chen
08/29/2023
garage parking停车比较方便，只是酒店没有早晨，酒店设施挺好
3/5
Emily
08/27/2023
Breakfast was great. The carpet in the room was sticky and there was food on the ceiling and curtains. There were sirens going off all night from the police and ambulances.
3/5
alisha
08/26/2023
It’s adequate, clean enough.
2/5
Erin
08/23/2023
Unhappy
had requested adjoining rooms, which they do not have. However they did not put us on the same floor. My friends were able to check in early, but our room was not ready so they said they would call us when the room was ready, no0 call. I went back after the 3pm Check in and they said the room was ready, never bothered to call me. Then our toilet gets backed up and we go downstairs to tell them, we wait for the maintenance man to find out we have to move rooms.
5/5
Excellent
Shimon
08/22/2023
Had a great stay!
2/5
Teela
08/20/2023
Horrible location, in the middle of homeless encampment. Very noisey, tub stoper broke, limited hot water. Was not happy with the stay or the price of the stay.
5/5
Excellent
Vicki
08/14/2023
Close to medical facility
5/5
Excellent
Arianne
08/10/2023
The hotel and the room was very clean and the staff was helpful and professional. The only downside was the neighborhood close to the hotel.
3/5
Jessica
08/05/2023
Not worth the money
The hot water was out for the entire hotel. There was no communication about it or how long it would be out. For the price they charge it’s not worth it. It’s in a shady part of town and way over priced. Hotel was under construction and it needs a reboot. Staff was friendly but overwhelmed so check in line was very long with one one staff member.
1/5
Aparna
08/04/2023
Bad neighborhood
5/5
Excellent
Donalen
07/26/2023
Great place
Clean hotel, pleasant set up, excellent service from front desk folks both during check in and check out.
Delicious breakfast included!!
3/5
Christian
07/26/2023
Next to a hospital so keep that in mind.
4/5
Good
Melissa
07/26/2023
Our stay was ok. The staff seemed a bit put out by us needing something (checkin, purchasing water, question). The bed wasnt really comfortable. The ac did have an option to leave the fan on all the time which was a plus. We werent used to the noise but that expected for that area. We used Uber, around 10ish dollars wherever we went.
4/5
Good
Richard
07/26/2023
Location, near to all interesting places
5/5
Excellent
Kevin
07/26/2023
Great breakfast, clean facilities, sketchy area.
5/5
Excellent
Zhihong
07/22/2023
Parking easy
3/5
Vincent
07/21/2023
When we arrived at the property for a two-night stay we were informed that a water leak had rendered multiple rooms unusable, including ours. We were rebooked at a Ramada Inn a few miles away at no expense to us.
Unfortunately that property wasn’t nearly as nice as the Hampton would’ve been. But we got through it.
The positive in all this was the staff at the Hampton.
The gentleman at the front desk was very professional, courteous and kind.
Rather than return for the second night we decided to continue on our trip to Cooperstown NY.
We didn’t call to cancel which we probably should have, but did notify Expedia.
Thankfully we did receive a refund for both nights minus fees and I’m certain this was because management at the Hampton Inn agreed to it.
So while our experience wasn’t ideal, I do feel that the staff at this particular Hampton Inn went above and beyond. They could’ve refused the refund on the second night which was no small amount.
All of this was very much appreciated and I wouldn’t hesitate to stay at this Hampton Inn again. Although I might call ahead to make sure there is no flooding-:)
Vince
4/5
Good
Susan
07/20/2023
Check in and check out process was easy and efficient. Hotel staff were courteous and helpful. They informed us of the hotel amenities and offered tips and suggestions that made our stay in Boston enjoyable.
4/5
Good
Christine
07/19/2023
I was not familiar with Boston when I booked the room. The minute we entered our room at 9pm, sirens and lights were blaring from the intersection outside. At least 30 cop cars showed up and were in hot pursuit of a shooter. It was exciting to watch. However, for 2 nites we listened to screams, sirens, gun shots, ambulances all nite long. The toilet clogged up several times. The breakfast is good. One elevator did not work well and was frightening. The security guard looked weak and worthless. I only saw 1 homeless woman bumming cigarettes in front. The parking garage was $50 for 2 nights. The pool water was not warm at all for an indoor heated pool. And there is no hot tub or jacuzzi. There are no washing machines or dryers. I was not very impressed considering it was pricey and its in Roxbury which is highest crime area in Boston and extremely noisy, near the police dept and Hospital. Ambulances every 15 minutes. No hair dryer in the room and had to get instructions from front desk on how to turn on the shower. Make sure to talk to front desk about garage parking.
5/5
Excellent
Susan
07/18/2023
The property was ok, the surrounding area with a lot of homeless people was sad to see!
2/5
Katie
07/11/2023
Horrible
3/5
Maureen
07/11/2023
Area it was in definitely not family friendly. There was a drug pharmacy a few steps away from front door of hotel. Did not like where the parking was for your vehicle. Probably will not stay again.
1/5
Prasanna
07/10/2023
Good service thanks for all
4/5
Good
Christine
07/06/2023
This hotel is right by the hospital and there was a good number of homeless hanging out by the bus stop and if you walked anywhere beyond the doors of the hotel. We didn’t really get bothered but it was a touch uncomfortable with a teenage girl along. The ambulance and police were obviously running all night and it could be heard while trying to sleep. The hotel itself was wonderful and clean. We did have a wonderful time traveling through Boston!
3/5
Isabel
07/04/2023
On the positive, the staff was great, the adjacent/connected Cuban restaurant was fab with live music (Friday night) and made the stay great. The hotel is in need of refurbishment, but the really BAD thing is that the neighborhood is filled with vagrants as there is a tent alley about 2 blocks away. Also, all the sirens were very noisy all night.
4/5
Good
Briana
07/04/2023
My stay at the hotel was overall good. It was clean and staff was very nice! The hotel is kinda of a small hotel since it does have 9 floors. Only thing about this hotel is the area that’s it in it can be noisy with the sirens and that’s really about it. The pool/gym are small so don’t expect it to be big. For the cheap price I paid it was over all good and will keep this hotel in mind for next time if I need a place to stay for a weekend in Boston. Breakfast was okie they serve breakfast from 7-10 (I believe it changes when it comes to the weekends not sure). If you need an hour extended for check out they are happily to do so free of charge (unless they changed it). I didn’t stay longer but I did ask about it and they said that they could do it and it would be free of charge. Overall good hotel!
4/5
Good
Verified traveler
07/03/2023
Nice stay
Good location for where we needed to go (Berklee College of Music). It’s not in a great part of town though being right near the bus station. And there were ambulance sirens below on the street every few minutes because it’s right beside a large hospital. Other than that, it was clean and comfortable, great staff.
4/5
Good
Anarella
07/01/2023
We went to a baseball game. Hotel has a free shuttle to Fenway Park. We walked back and it took us 30 min. The area closer to the hotels has some homeless people.Staff was extremely helpful. Breakfast was good and with enough choices. Our room was a bit humid, we learned that they had a flood and we’re still in the middle of reparations.
5/5
Excellent
dorothy
06/27/2023
Staff was very informative. Room was clean and comfortable,
Parking was convenient.