2/5
Anthony
02/17/2024
The bed pillows were pretty but not supportive, you have to call the desk to get a bucket of ice, the phone handset didn't work (the desk clerk said it wasn't supposed to), and there were three different versions of the menu - one accessed with a QR code (which is difficult to read), one on line, and a third at the restaurant hostess stand, with some differing prices for exactly the same item
3/5
mano
02/13/2024
Location is great. Rooms outdated. When you order breakfast item that is not on the menu they overcharge. $70.- for a sandwich, coffee and water for one person!!
4/5
Good
Candace
02/13/2024
Great location! Loved the bay view & great food options in walking distance.
5/5
Excellent
Wadley
02/12/2024
Great place to stay!
4/5
Good
Kamal
02/12/2024
It would be useful to have a desk in the room.
5/5
Excellent
Ernesto
02/11/2024
An oasis, in what has become a vibrant southern Latin capital. 5 stars . Will stay again.
3/5
Glenmda
02/10/2024
Did not feel the VIP experience.
Did not enjoy the boxed water in the room
5/5
Excellent
Irving
02/09/2024
I love this hotel! The area around has plenty of restaurants and places to go, i had a wonderful view from my room of the bay
5/5
Excellent
Dianne
02/09/2024
One of the most enjoyable and luxurious hotels we’ve ever stayed at for the $$. The room was spotless and very comfortable. Nice view. The best part was the huge lounge on the 25th floor with gorgeous views and plenty of comfy sofas. We were early before check in and had a wonderful place to relax and catch up on emails! The fabulous restaurant was on the same floor around the corner…pricey, but worth every penny! The food, presentation and staff are all first class! Loved our stay!
2/5
Javier
02/08/2024
Service at the restaurant too slow
No breakfast buffet
Elevators are a knightmare you need to take two lifts to your room and need to change lifts
Please put your act together
Sub par relative to major international chain hotels
2/5
SEMAPHORE
02/06/2024
Absolutely not worth the money
This is a 3 star hotel & almost everyone who works at the front desk is super rude. The rooms are not designed well, tons of empty space & drawers. The elevator bank design having to transfer elevators is also really stupid. The $98 priced fix brunch is a laughable mediocre rip off in what looks like a conference room.
5/5
Excellent
Katie
02/05/2024
Had a great stay!!
5/5
Excellent
Pedro
02/05/2024
Great Hotel at Brickell área!!
5/5
Excellent
Chris
02/04/2024
Nice experience
Great place and good locarion for staying overnight for a cruise. 5 minutes from port.
4/5
Good
Josh
02/03/2024
👍
4/5
Good
Jose
02/03/2024
It was nice location.
5/5
Excellent
Kelsey
01/31/2024
Amazing
5/5
Excellent
Erin
01/30/2024
Enjoyable, clean and Amazing service from check-in to restaurant service and easy check out. All staff members were extremely helpful and friendly.
4/5
Good
Tereza
01/28/2024
Breakfast could be better.
5/5
Excellent
Donald
01/27/2024
Highly recommended
The only thing I did not like was unavailability of early check in but the staff was extremely nice, room and views great!!!
3/5
Andrew
01/25/2024
Not worth it unless you get a really good deal
I feel giving this three stars is generous. The staff I encountered was young and inexperienced. My suite was tired and worn. Elevator wait times can be long and it’s like a maze — you check-in the lobby on the 1st floor are directed to go up to the 25th floor before taking another set of elevators down to your room. AKA’s room service and restaurant ends dining around 10pm on weeknights. If you want to go to the pool or locker room, it’s in a different building from the fitness facility. I won’t drop this amount of money here ever again when the Four Seasons is a few hundred feet away.
2/5
Karen
01/25/2024
Checkin was a mess. Wrong keys and could not get credit card authorization to work even though American Express had approved which followed by keys not activating when got to room. Untrained staff.
4/5
Good
Summer
01/24/2024
I didnt like that the restaurant staff was very rude…
5/5
Excellent
Kamlah
01/23/2024
Everything was amazing. Very clean. Right in the heart of Brickell. Would def stay here again
3/5
Kathy
01/22/2024
Although there were many hiccups upon arriving at the property (overbooked and was sent to another hotel), AKA remedied the situation quickly and to my satisfaction.
5/5
Excellent
Christina
01/21/2024
Great location and clean hotel.
Just what we needed for a weekend getaway!
5/5
Excellent
Sam
01/21/2024
Food - a secret gem!
Food absolutely amazing my goodness - the chicken shish was so juicy and soft, the breakfast sandwich had soft and fluffy bread that was to die for.
5/5
Excellent
wei hui
01/19/2024
Great hotel inside a safe Brickell finance center area. Pretty close to anywhere else. Staff were very friendly and professional.
5/5
Excellent
Samson
01/19/2024
Great hotel and great staff. Room so clean and the front desk staff were very professional and always attend to your needs asap. My first time at the hotel was jan 12 through 14th andbi enjoy every big of it . I love the restaurant on the 25th floor. It added that touch of class and elegance to the hotel. I will be going back to miami for a stay at the AKA hotel . I also rate this hotel 10/10
3/5
Manik
01/18/2024
Nice hotel - service can improve
We checked in only at 8pm (check-in time is 4pm) but at checkout when we requested them a slightly late checkout (as we had a late flight) they were quite uncooperative and were haggling over 30 mins (from 11:30am-12pm). Breakfast related service was also quite poor.
Other than that Rooms are nice and spacious. The hotel is clean and quite comfortable. The lounge area and the welcome drinks are a pleasant surprise.
5/5
Excellent
Saheed
01/16/2024
The property is upscale and cool
5/5
Excellent
Alina
01/16/2024
Great experience
5/5
Excellent
Brian
01/14/2024
great location and views
Room was absolutely perfect from cleanliness to size of suite. Will definitely come back and stay with AKA
5/5
Excellent
Cheryl
01/14/2024
Excellent property!
5/5
Excellent
Connie
01/12/2024
Top notch
Excellent facility. Staff was top notch. Views exceptional.
5/5
Excellent
Darrin
01/12/2024
Really nice hotel. Clean and beautiful with a wonderful restaurant. Classy!
4/5
Good
Senay
01/08/2024
Adrift Marr, fantastic rooftop restaurant with truly gourmet food at reasonable prices is a big winner! The service at reception was very friendly and efficient. Great Brickell location. I would recommend this hotel and will go back.
2/5
christian
12/31/2023
The staff at Lobby was not helpful terrible check in, we had to wait over 1 hour and half for the manager to finally check us in and his assistant couldn't do anything! The rooms are tiny for the price! we will
delivery not come back !
5/5
Excellent
Yesica
12/28/2023
Great hotel! Newly renovated and nice spacious rooms!
3/5
Joseph
12/26/2023
Not impressed
Watch out.., its not a full hotel with only one dysfunctional restaurant, they charge you excessive resort fees and they dont have pool or gym in same building where you have to go to a neighboring building, I was expecting an upgrade as its included in my booked package and hotel credit that they tried not to apply to my final bill till I asked them to confirm!! Couldn't sleep well on small beds !
2/5
Ardalan
12/25/2023
The location is ok, But it is not a very convenient hotel for the family. No help from staff. Parking was horrible!
5/5
Excellent
Weiqi
12/24/2023
Service is excellent. The restaurant and spa onsite are great.
4/5
Good
Julieta
12/20/2023
Linda estadía
The stay was impeccable, the hotel was beautiful, the valet parking team, Mario and Alex, were very friendly, cordial and fun. Aka Hotel is very lucky to have them.
Riki, the bartender was another gem we met, extremely polite and friendly. The charges for the “resort” seemed excessive to me, since the hotel pool is located in another building, which did not seem comfortable or in line with the qualities of a resort.
5/5
Excellent
Juan
12/20/2023
Was awesome
5/5
Excellent
Verified traveler
12/18/2023
Underestimated hotel that pays attention to detail
This was my second stay at AKA, and both have been solo trips for work. The rooms are spacious, beds and pillows are comfortable, and I appreciate all the small touches (Nespresso espresso makers in-room, clothes brush, sewing kit, good quality toiletries, etc). Enjoyed meals at the Adrift Mare restaurant, which I think just opened recently, and is actually reasonably priced for the quality of the food and the Brickell area.
Between the proximity to our Miami office and the ease and comfort at the AKA, it will be my first choice for future trips as well.
5/5
Excellent
Verified traveler
12/07/2023
Quiet and extremely clean.
3/5
Lina
12/02/2023
Room was ok area around the hotel is nice but the elevator situation is extremely inconvenient, you have to take 1 elevator to the 25th floor and then walk and get another elevator to your floor. Wait for the elevator was more than 10 minutes at times. The restaurant food was not great.
5/5
Excellent
Terrance H.
11/29/2023
The location is nice and the ambiance is great
5/5
Excellent
Osiris
11/27/2023
Amazing view, clean, lot of space good price
4/5
Good
Sherry
11/26/2023
Staff are very friendly and efficient
5/5
Excellent
Beatriz
11/26/2023
The Staff was very accommodating to our requests.
5/5
Excellent
Gurtej
11/24/2023
Location of the property
1/5
James
11/21/2023
Two of the three elevators that serviced the guest rooms were inoperative the entire time I was there.
I have post-chemo neuropathy in both of my legs and having to wait, at times, more than 10 minutes standing while waiting for the one working elevator was painful and distressing.
There weren't even chairs at one of the elevator stations to sit while you waited.
5/5
Excellent
Queen
11/20/2023
I had an amazing stay and I would definitely recommend
5/5
Excellent
Tamara
11/19/2023
We truly enjoyed our stay at the AKA Brickell hotel. It was my anniversary weekend and I want to thx the entire staff for everything they did to make our day memorable. Thanks for our welcome gift!!! Such a great gesture. Also for having our room ready at 11:30 am upon request. I was blown away by the great hospitality we received for the entire team. I definitely recommend this hotel.
2/5
nicholas
11/18/2023
Elevator ridiculously bad put up a sign for 2
Won’t be back
Sorry
4/5
Good
Sokvantha
11/17/2023
This was a beautiful hotel. The views from my room were amazing. I would definitely stay here again.
5/5
Excellent
McKenna
11/13/2023
This was one of the best hotels I’ve stayed in! Every staff members we encountered was so friendly and welcoming! Alexis and Eduardo in valet gave a wonderful first impression and it was a pleasure seeing them every morning! Will recommend 10/10
5/5
Excellent
Patia
11/10/2023
Dulce is the absolute best!
2/5
Guillermo
11/05/2023
I ordered room service breakfast, it came wrong and incomplete, then kept waiting and didnt send it again (they took too long). When i came that same night housekeeping didn’t pass our room and was a desaster. They responded discounting my “destination fee” but still wasn’t so pleacent stay.
The woman who worked on the lobby, Dulce, was really nice and heleped us through.
5/5
Excellent
Nicholas
10/30/2023
The hotel was great, excellent 5 star resort for being in the city. Ian was excellent at checkin and made us feel welcome from the first moment !
5/5
Excellent
Doug
10/30/2023
Wonderful property and friendly staff. Very clean
5/5
Excellent
alejandra
10/30/2023
The room was small but clean and nice. The view very beautiful. Around the hotel many restaurants and malls. I like it
5/5
Excellent
Chris
10/29/2023
Couldn’t have been better
5/5
Excellent
Dacha
10/27/2023
highly recommended
5/5
Excellent
ELIRA
10/26/2023
Beautiful Stay
Hello, we stayed 2 nights at Brickell which we loved! The services and staff attentiveness were excellent. The hotel has been beautifully remodelated. Personnel members, Ntando and Oscar, had the kind gesture of offering an upgrade to a suite with stunning views. 💯 recommended. We will be staying at the hotel again next week.
5/5
Excellent
JOSE MANUEL
10/25/2023
Excelent in every senses
Amazing!!!!!!
4/5
Good
Kadian
10/25/2023
The hotel is nice and clean. However, they charge to use their parking even if your a guest. I didn’t even get my deposit back.
5/5
Excellent
Joaquin
10/25/2023
Ivana and Ntando, at the front desk were very friendly and got us through a very pleasant at checkin process.
5/5
Excellent
Xenia
10/22/2023
100% recommend
My stay at Aka Hotel was truly exceptional! I couldn't find a single thing to complain about. From the lobby to our room, everything was impeccably clean and well-organized. Our suite, with its amazing view, was nothing short of spectacular. Dining at the outdoor lounge, surrounded by the breathtaking scenery, was a true highlight. The service was flawless, and I was never overlooked or forgotten during my stay. Aka Hotel provided a flawless and unforgettable experience.
5/5
Excellent
kristin
10/21/2023
I travel a lot and this hotel was one of the best ever!
5/5
Excellent
Paula
10/20/2023
Great hotel
5/5
Excellent
Oneila
10/17/2023
I loved my stay at Hotel AKA Brickell!! The staff was wonderful, property was luxurious & clean. 10/10 would recommend. I will definitely be staying here again.
5/5
Excellent
Francisco
10/15/2023
Great place
3/5
Sherri
10/12/2023
Need hospitality training
I would not recommend. Front desk service was below standard. The first room they gave me was the shower was clogged and the tv was not working properly. I upgrade to a suite. It was better. Called 4 times just to get ice, it took 2 hours to get it. Front desk lied and about giving me a credit on my stay. I expected a luxury experience with a pleasant staff for the price. Most of the front desk seemed very unconcerned about complaints. The staff needs much training in hospitality.