5/5
Excellent
Ernest
12/12/2024
Accommadating
2/5
Mark
12/11/2024
Tv didnt work and smoke smell in the bathroom
5/5
Excellent
Stephen
12/11/2024
Clean, spacious, convenient, reasonably priced, breakfast included… what’s not to like!
1/5
Pedro
12/07/2024
This place has small beds , derty room , pillows hard like rocks . It cost me $98 for one night and on top of that the put a hold on my card for $200 for incidentals.
Nothing you do in the room is going to make it worse than what it is already.
4/5
Good
Homa
11/23/2024
The rooms were not clean
1/5
Najib
11/23/2024
Alarm beebing.
I was there with my family for two nights. The first night was okay, but the second night we came back from an event around 2 in the morning and the carbon monoxide alarm would not stop beeping. We were not able to sleep the whole time. We had to leave to go to a friend’s house to sleep since we had a long way to travel.
5/5
Excellent
Sambasivarao
11/17/2024
Not able to easily find entrance door.
3/5
Clarence
11/15/2024
The rooms didn't have microwaves, which was an inconvenience if you're staying multiple days.
5/5
Excellent
Omosigho
11/11/2024
The breakfast is awesome and the area is quiet and safe
4/5
Good
Claudia
11/10/2024
Next to the overpass and poorly lit in the back parking. No back fence so felt very unsafe. Parking lot full due to a function next door even though they said the cars would be towed it didn’t happen so I was forced to park far from the doors.
3/5
Patricia
11/06/2024
We traveled up from Florida. Got the hotel 2 hours early. Went in to see if a room was ready to leave out luggage. The kiosk told me the room was ready but i needed to pay $30 to do that. Crazy. Wouldn't stay here again. Oh yeah and come on ... $200 security deposit? Still not released but charged immediately
5/5
Excellent
Adrienne
11/06/2024
My only complaint is the pillows. Too mooshy. Everything else was great. Breakfast was fresh with a good variety of options. Easy access to the interstate. Comfy beds. Pretty quiet considering its location. Reasonable rates. I would recommend this hotel.
4/5
Good
Cody
11/03/2024
It was clean and the staff were helpful
5/5
Excellent
Mohamed
10/31/2024
Clean
1/5
camarita
10/28/2024
Paid for 2 nights, left after 1 night. Small cramped room with a filter stained couch. Worse hotel I have ever stayed in.
5/5
Excellent
Meet
10/28/2024
Great
5/5
Excellent
Charles
10/28/2024
Very nice and accommodating staff, and the breakfast was good.
5/5
Excellent
William
10/25/2024
All was ok.
4/5
Good
Kiesha
10/24/2024
Property rooms area a little dated, definitely clean. Great stay for the price. Perfect for a one night stay. I will definitely stay here again…
4/5
Good
David
10/22/2024
Great clean
5/5
Excellent
Martin
10/21/2024
Clean comfortable hotel with good breakfast
The room is very nice, clean, and comfortable. We appreciated the carpet and large TV. The breakfast is good. We had two issues with the room (621): the hot and cold water are reversed on the bathroom sink and the toilet seat didn’t stay up (apparently a problem for husband). Otherwise, we were very pleased and would stay here again.
5/5
Excellent
Michel
10/19/2024
Happy customer
Very friendly and accomodating. We were late and hAd to leave early and they open the kitchen so we could have fresh coffe and muffin. Very much appreciated.
1/5
david
10/18/2024
It’s terrible experience ever I had this hotel. It’s not a hotel. More likely motel,
First there is no front desk, if you bearly see them a lady soooo rude, she looks like not happy about her job and don’t care at all or she work just depends on the her mode,
Hotel quality so poor very old and bed seat stuff very thin,
Only good thing about this hotel is breakfast other then that never come back,
5/5
Excellent
Delmis
10/16/2024
Super clean great Breakfast customer service is very nice I give ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Housekeper cleans every morning i really appreciate
5/5
Excellent
Alicia
10/15/2024
Nice room
4/5
Good
THIEN
10/14/2024
Staff
5/5
Excellent
james
10/12/2024
Had a very very pleasant experience!
1/5
Bilobee
10/12/2024
Thse
1/5
David
10/09/2024
This place was no service and dirty.
1/5
Rodger O
10/08/2024
The handicapped accessable rooms had to much junk and could not move aroung. The accessable walk in shower all attachment were inaccessable/not accessable. The towels felt like sandpaper. The TV remote control takes a scientist to figure it out.
4/5
Good
Wendy
10/07/2024
TV would not connect to cable/internet
4/5
Good
Rise
09/30/2024
They need to make their breakfast time longer
4/5
Good
Muluken
09/30/2024
The property is clean and have good hospitality
2/5
Verified traveler
09/27/2024
It’s gone downhill even with “renovation”
I expected more from a renovated place they have the nerve to charge you $200 deposit for a hotel that so called “no smoking” but the rooms smell like smoke and smelly carpet which I believe they didn’t change in the renovation because I have stayed here before and everything looks the same. There’s even a ceiling leak from the “new” front desk. This would undoubtedly be the last time I ever go back to this hotel there’s to much wrong in this hotel.
5/5
Excellent
Sarah
09/26/2024
The room was clean. The bed was quite comfortable. The breakfast was awesome - scrambled eggs, bacon, hash, waffles, pastries. The location was just what we wanted - near the Franconia-Springfield metro stop. However, that location is also a bit noisy for country folks like us. Overall, it was a great experience, and we'll definitely return for future stays.
5/5
Excellent
Howard
09/25/2024
The rooms were clean & the hotel appears to be newly updated. The free breakfast was great- eggs, bacon, sausage, potatoes, cereal, pastries, yogurt, fruit. Coffee etc.
I totally screwed up & didn’t
Check out on time. 1/2 hour late but it was no big deal.
The area has stores, a mall & many good restaurants ( highly recommend the buffet $18 but a lot of seafood)
20 minute's to the capital area( if you don’t sit in traffic) Alexandria is 15 minutes.
Highly recommend the Best Western 😊
4/5
Good
Vincent
09/23/2024
Some Issues
My stay was pretty much comfortable. Some of the staff was great but there was one that worked that was rude and unprofessional. I had asked him for an iron in my room and his response was as if I was bothering him. His tone was that of a person that was talking to a bum.
3/5
Gwen
09/22/2024
Hated that there was no one working the front desk in the morning. No way for someone to send out mail through the lobby. Hotel had some person on a screen saying hi when we went down for breakfast, which seemed creepy and like BW doesn’t care about the human touch.
The pool was closed and there is a gross green covering it - not enticing as a place to come again!
5/5
Excellent
Kenneth
09/18/2024
We had a good experience.
5/5
Excellent
Frank
09/15/2024
The property would definitely need an upgrade, but besides, that is clean, people are very nice. They serve nice breakfast.
5/5
Excellent
Luis
09/10/2024
..
3/5
Makayla
09/09/2024
It gave motel vibes
3/5
Albert
09/09/2024
Staff was friendly. Hotel smelled of mold and was grimy.
4/5
Good
Ione
09/06/2024
1. I did NOT appreciate having to pay a $200 deposit (for one night), which may take up to 10 days to clear as I paid with a debit card. In comparison, I had a great stay at the Best Western in Bellingham, Washington, where they charged a $25 deposit for several nights.
2. There was a note by the TV remote regarding their recent transition to cable, with instructions to switch to HDMV1 via TV Input. After clicking on HDMV1, I still received the “No Signal” message. This service should have been completed by staff (I would have called the front desk, but it was late.)
3. I appreciated the note regarding the ability to tip the cleaning person via QR Code, but I was unable to scan it with my QR Code reader. (I also suggest having a mechanism to tip the breakfast staff.)
3.
5/5
Excellent
Davron
09/04/2024
Good place to stay, masjid across the street
Was good , quite
3/5
Verified traveler
09/02/2024
Not amazing
It was an okay hotel, we found a bug in the bed which was not pleasant. Luckily it was not a bed bug but it was was still disgusting. Not a great hotel for the price, no nicer than a motel 6.
5/5
Excellent
Antonio
08/29/2024
Good stay for the money
3/5
Jennifer
08/26/2024
The bed was very uncomfortable. The mattress seemed old and very mushy/soft. It was pretty loud, just generally thing outdated.
1/5
Verified traveler
08/21/2024
Do not stay at this hotel, what a miserable experience. I booked a queen room and called morning of to see what their early check-in was. The front desk asked for my name and pulled up my reservation and told me I had a double room. I said I rented a queen room. She just ignored that and I thought maybe I misheard. I get in and I’m exhausted from driving so I go to sleep and think I’ll deal w the room in the morning bc it definitely was a double. I go to the front desk in the a.m. and they gaslight and tell me, a person that sleeps in a queen every night, that the bed I got was a queen and. I actually insisted that maintenance measure the bed. He measured it at 75” which is a double. 80” is a queen. This was without a doubt 75”. They lied to my face and told me it was a queen. I tried to take this up with Hotels.com but the people lied to them and said that it was definitely a queen even after maintenance verified it was a double. I called back to asked them why maintenance confirmed it was a double and they lied to Hotels.com and said it was a queen. I then told them, all of that aside, I did get a few bites on my legs last night so you might want to check and see if there’s bedbugs. Bedbugs are pretty common in hotels and I just asked them to check. The woman actually said I hope you didn’t bring those to our hotel. So, terrible service and lying employees. Never again.
5/5
Excellent
Aaron
08/09/2024
Love it
5/5
Excellent
Verified traveler
08/04/2024
Breakfast Delight
The lady NEVER explain that the rooms on the first 2 floors do not have a fridge or microwave. HOW DISAPPOINTING!!! But, the breakfast? It certainly made up for it!!! Breakfast was better than staying at a 5-star hotel elsewhere. 😋
5/5
Excellent
John
08/03/2024
Wish I stayed 2 nights in a row
Breakfast was good, wish I stayed in the same hotel 2 nights in a row
4/5
Good
Neiza
08/01/2024
Close proximity to Washington DC for decent price. TV wasn’t working in first room so they changed us. Only complaint is that no cold water was coming out of sink or shower.
5/5
Excellent
Josphat
07/24/2024
Great hotel; pleasant staff
2/5
cameron
07/19/2024
I liked the service from the members that worked at the hotel. I did not like the hotel room at all. Sockets had a shortage so had to rotate sockets just to charge my phone. No water provided had to pay out the vending machine for an over priced beverage. Incident fee is to damn high. Cut the water off 40 minutes before check out time. Do not recommended this place.
5/5
Excellent
Tulshidas
07/15/2024
Good
5/5
Excellent
Ranee and Robert
07/14/2024
Great place to stay!
This is a very clean hotel! Loved the pool too. The staff from front desk to the maid's were so friendly.
5/5
Excellent
Derek
07/09/2024
Good hotel and great rates
Was in town for basketball tournament. Hotel was within driving distance to venue. Full breakfast was served and room was comfortable and clean. Main entrance to hotel though was not clean. A garbage can just outside was overfilled and garbage littered the entrance. Other than that, it was a pleasant stay.
5/5
Excellent
Lilian
07/09/2024
The personal is very nice, helpful and professional.
5/5
Excellent
Meysi
07/08/2024
Everything great
5/5
Excellent
Evelyn
07/06/2024
Wonderful
4/5
Good
John (Jack)
07/06/2024
Good stay
5/5
Excellent
Cristina
07/03/2024
The hotel was great and clean. I would stay there again
5/5
Excellent
Alexander
07/03/2024
Great every time
5/5
Excellent
Evelyn
07/01/2024
It’s was perfect.
5/5
Excellent
Ferouze
07/01/2024
Convenient place to stay for a short trip
5/5
Excellent
Laxmi Narayana Babu
07/01/2024
Breakfast
5/5
Excellent
Amani
06/30/2024
clean room, nice breakfast, easy parking
5/5
Excellent
Santosh kumar
06/29/2024
It was good
5/5
Excellent
Faith Rose
06/28/2024
Mall is just like 2 minutes. Easy access to the interstate. A lot of places to eat around the area. It is quiet and clean. Staff is friendly.
3/5
Michael J.
06/26/2024
I wasn't able to use the TV because the remote didn't work as instructed.
I requested a late checkout and was given 30 minutes (totally inadequate). I had an interview that was going to last an hour from noon-1:00pm, but had to postpone it.
4/5
Good
Vicky
06/25/2024
This is our second time we have stayed at this hotel when we visit family in Alexandria/DC. Affordable, great location, safe, comfortable bed, great shower water pressure and free parking.
Highly recommend.
5/5
Excellent
Sheryl
06/24/2024
This location had the best shower of any hotel
5/5
Excellent
Carissa
06/22/2024
This is our go to place to stay when visiting DC. Pool is kept up nicely and staff is super friendly.
4/5
Good
Kathy
06/21/2024
The Hotel was very comfortable and clean. I will say that I was disappointed that I had to interact with a screen in the morning. I think the hotel has lost the personal face to face!
5/5
Excellent
Dionne
06/17/2024
everything
2/5
Adham
06/17/2024
Staff was terrible and room had broken AC, the bathroom was disgusting
5/5
Excellent
Peggy
06/16/2024
The property was fine.
Air conditioner unit was very loud. The fitness center could use some updating.
5/5
Excellent
cosme
06/15/2024
Clean rooms
4/5
Good
Angela
06/15/2024
Very convenient
5/5
Excellent
Axel
06/14/2024
Nice place and good people
3/5
Ella
06/13/2024
The pool went up to 8ft which was awesome. And the hotel employees were great. But our first room had blood under the bathroom sink. We were promptly placed in another room which was clean, but that room had a hole in the wall near the bed with electrical wires hanging.
5/5
Excellent
Delonta
06/10/2024
Everything was nice
2/5
Milena
06/10/2024
The first night was good, but the second night there was a terrible smell in the whole hotel, the front desk person told everyone that it was ok, but around midnight the fire alarm went off, everyone out in pijamas, fire department came and said everything was ok, yet the terrible smell was everywhere now, even inside the rooms and with that we where asked to go to sleep. WHAT A TERRIBLE NIGHT, I couldn’t sleep.
3/5
Vincent
06/09/2024
Going great until Fire Alarms went off at 11.45 pm. We had to evacuate. building from sleep have dressed sitting on grass. Didn't get back in until 12.20 am. Noise, fire trucks and Firemen until after 1:00 am next day. Unable to get back to sleep, people in and out, doors shutting at all hours.
3/5
Verified traveler
06/09/2024
Do a little better
Check in was good. But the room sink was stopped up, could be a little more cleaner, breakfast needs an upgrade. Quieter doors you can hear ppl slamming doors, babies crying etc..
2/5
Alicia
06/09/2024
Upon check in the lobby was filled with people complaining a burning smell coming from the elevators. Was then told our room was on the 5th floor. I had a small child and did not want to get stuck up there so they changed my room to a double and told me the fire marshall had been called and everything would be ok. A little after 11 that night the fire alarm goes off. Not a good night and no one would tell us what the burning smell was from.
4/5
Good
Mike
06/08/2024
The shower valve was extremely difficult to turn on and off. The cartridge needs to be removed and greased.The water in the toilet bowl was very high and when sitting on it, you actually touched it. 😳 Besides those two issues, it was a very pleasant stay.
5/5
Excellent
Tiffany
06/08/2024
Clean, Convenient, Very nice breakfast. Will stay again.
5/5
Excellent
Dana
06/03/2024
Worth it!
Very nice for the cost. Quiet area. Nice and clean.
5/5
Excellent
t pat
06/03/2024
Was very clean
5/5
Excellent
Michael
05/31/2024
Best housekeeping staff experience we have had since before covid. I have stayed at hotels 3 times the price and have had less than 10% of the service. Hotel management is doing an excellent job.
5/5
Excellent
Jessica
05/28/2024
Perfect location when playing at the St James
3/5
Temesgen
05/27/2024
Building needs repair and upgrade, noisy doors, bathroom needs upgrade
4/5
Good
Sabrina
05/26/2024
Very noisy in am doors slamming woke me
4/5
Good
Philip
05/23/2024
Small part of an extended trip.
4/5
Good
Jordyn
05/22/2024
With the dark painted walls and lighting, it was very easy to see they hadn’t been wiped down, very dusty.
4/5
Good
Gunnar
05/21/2024
Good.
5/5
Excellent
Keisha
05/15/2024
Front desk staff that checked us in was amazing!
5/5
Excellent
Tatiana
05/14/2024
very convenient, easy parking